I-On — I am complaining regarding charges for Fibre Cut Issues from ION

Address: Kamothe, Navi Mumbai

Hello,

I need to complaint of ION Internet provider in Kamothe. They are looting in name of Fibre change charges.
My Internet Fibre is cut from their DP (Distribution point) till my home, for which replacement is required.
Their DP is located in Public Accessed Area, where anyone can pull or damage the cable.

ION is asking me to bear charges for that cable, wherein they provide Internet service to customer at their home. So I am responsible from termination Point at my home and not their outside network.

I would have paid the charges if it would have been damaged in my home area or home termination Point.

This means that anyone from ION or public can visit and damage the cable just for sake of money.

Please look into this matter at the earliest

Regards,
Deven Potdar
Was this information helpful?
No (0)
Yes (0)
I-ON customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    I-ON
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    31%
    Complaints
    283
    Pending
    29
    Resolved
    77
    I-ON Phone
    +91 22 6292 5555
    +91 80 45114500 [D-Vois Communications]
    I-ON Address
    KHR House,11/1 Palace Road, Bengaluru, Karnataka, India - 560052
    View all I-ON contact information