Claimed

I-ON Complaints & Reviews

1.6
Last updated Oct 11, 2022
Complaints 283
Resolved
77
Unresolved
206
Quick Links
Statistics
Share
Contacts

File a complaint to I-ON

Having problems with I-ON?

File a complaint and get it resolved by I-ON customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
I-ON
Customer Service Contacts

I-ON Head Office Address

KHR House,11/1 Palace Road
Bengaluru
Bangalore District
Karnataka
India
560052

I-ON Phone Numbers

Toll free
1800 3018 4357
39
38
Phone
+91 22 6292 5555
30
25

View more phone numbers

View all I-ON contacts

I-ON reviews & complaints(283)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
I have disconnected my broadband in 2022 and the refundable deposit is not yet received from ION after 4 months.It is really annoying to call your customer care daily. The company is acting like they are cheats and not interested to refund the amount.
Account : ION_00680...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Me and my family decided to shift to a new place 3 weeks ago and so, contacted Ion Mumbai to check if they shifted wifi from to the new place. They replied with an affirmation and suggested that we renew the annual package as well since it was about to end. So, we did the same and 3 days ago, shifted to the new place. Today, called them up to ask about shifting the wifi, and they replied, " We have a technical issue and so, we cannot shift the wifi to your current address. We are sorry for the inconvenience." I asked about refunding the package, and they replied, " Our company does not have any refund policies." First, they give false information and even take my money, and now they don't even refund whist having the audacity to talk about their refund policies. Can't believe such an open lie could happen.
I-ON customer support has been notified about the posted complaint.
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    I have paid 6 months money and now internet provider offers cable connection free of cost. I requested them for new cable connection which is free and included in internet fee. Now I am asking for cable connection from last 4 months Evey time they re saying they will keep. But now they have disconnected my internet with out any notice and talking rash.
    I-ON customer support has been notified about the posted complaint.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit

      I have frequent internet issue. It gets disconnected frequently and the speed is very slow. I have contacted the customer service frequently and they always give fake promise of sending technician and no body came. They dont respond at all and i have contacted them nearly 10 times in past months. No help from their side. Its very difficult to work from home in this situation.
      I-ON customer support has been notified about the posted complaint.
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit

        A small box which has the green lights. One of them shows red light. Please see to it soon. I'd no:- ION_114720
        Behind provident apartments, chokkanahalli, banglore -64
        I-ON customer support has been notified about the posted complaint.
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit

          They not refunded my ammount that why my previus compalin has got closed thell me .

          Hi I have take internet connection with ion details User id:ION_291692 Plan amount :472 DKPL-ONU-DEPOSIT :1500 on 2020 and closed it on 2022 and they initiated return the device following for return amount from last 60 days and daily getting some of the other reply like we are looking in to the issue why its take this much time, now today they are sending very i responsible reply like there is delayed in device return so refund will not initiate, how its delayed if its delayed than why device get collected form my home. Who did that delayed i not than why my money also taken and deice also taken, I need my amount refund please do the need full.
          I-ON customer support has been notified about the posted complaint.
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit

            Hello,

            I need to complaint of ION Internet provider in Kamothe. They are looting in name of Fibre change charges.
            My Internet Fibre is cut from their DP (Distribution point) till my home, for which replacement is required.
            Their DP is located in Public Accessed Area, where anyone can pull or damage the cable.

            ION is asking me to bear charges for that cable, wherein they provide Internet service to customer at their home. So I am responsible from termination Point at my home and not their outside network.

            I would have paid the charges if it would have been damaged in my home area or home termination Point.

            This means that anyone from ION or public can visit and damage the cable just for sake of money.

            Please look into this matter at the earliest

            Regards,
            Deven Potdar
            I-ON customer support has been notified about the posted complaint.
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit

              My internet was down every 2days, service person come and and resolved and told i don't have same connecter he told kabhi tak net chalenga mujko nahi malum kabhi bhi band ho sakta hain tum complaint Dalo office se koi a jayenga I told way this you should inform your office he told I am on leave from tomorrow you raised ticket same on visit but way I will suffer wean i was pay for month and internet disconnect.
              I-ON customer support has been notified about the posted complaint.
              Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                Report
                Copy
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                ION — Internet service

                My internet connection is not working since last 54 hours. I have raised ticket and daily I am mailing customer care 4 time day. I don't get proper response. Nobody ever called me yet to discuss the issue. I have been asking on email every time please tell me the issue and ETA and if anyone working on it. Customer care and local Bhandup office is not responding. Even the local office technician don't pick our calls.
                I am really frustrated...
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                Very bas service ek issue resolve karne ke liye 2-3 dinka time lete hai. Etana ganda service hai.
                I-ON customer support has been notified about the posted complaint.
                Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit

                  Very bad service issue resolve karne ke liye 2-3 din lete. Ye aisi service hai leke pachatava hone laga
                  I-ON customer support has been notified about the posted complaint.
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    Dear Sir,

                    consumer id H811792

                    I had made a payment for renewal as per link provide by your team .

                    As after payment they are saying services is not provide in that area

                    Kindly refund the amount on urgent

                    Thanks & Regards

                    Jaiprakash S Tiwari

                    Mob No [protected]
                    I-ON customer support has been notified about the posted complaint.
                    Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                      Report
                      Copy
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                      Connected devices show no internet. Red light in device. Please resolve it soon.
                      Jun 5, 2022
                      Complaint marked as Resolved 
                      Id:- ION_114720 Issue still not resolved
                      I-ON customer support has been notified about the posted complaint.
                      Ion_114720 please resolve the problem soon.

                      Helpful
                      Be the first one to find this review helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        This is very ridiculous to say that I'm very disappointed by the ion net service... Connection is not proper and the speed is too bad... My money is literally wasted.. I'm not at all happy with ion.. Thank u so much for giving such a great speed and connection
                        I-ON customer support has been notified about the posted complaint.
                        Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit

                          It's been 11 I am using the internet service from the time it was SSV later it became D Vois and now ion from past 3 years I am using from ulwe sector 17 where the internet is pathetic and they have a monopoly in the building for internet where as in I can't switch internet and after frequent complains they are not responding and where they just give lame excuses it's been past 3 years the internet is not good nor the company office they switch off as per their choice
                          I-ON customer support has been notified about the posted complaint.
                          Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            Its been a day since our modem started showing LOS signal and since then we were unable to use the Internet
                            I-ON customer support has been notified about the posted complaint.
                            Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
                            Helpful
                            Be the first one to find this review helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              I have been complaining about frequent disconnection of internet yet the issue isn't resolved, due to which I have faced much problems wasn't able to attend an important meeting. kindly give my money back if you can't run your service properly.
                              I-ON customer support has been notified about the posted complaint.
                              Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
                              Helpful
                              Be the first one to find this review helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit

                                This has been happening for quite some time. My laptop is showing 'not connected' whenever I connect to I-ON.
                                I-ON customer support has been notified about the posted complaint.
                                Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
                                Helpful
                                Be the first one to find this review helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  ION internet works only 1-2 days in week and even after sending multiple mails to ION not received any positive feedback and seems they are doing this intentionally and cheating people.

                                  No refund provided to me yet.
                                  No call from ION management to me on this issue.
                                  No reason provided for daily internet down.
                                  I-ON customer support has been notified about the posted complaint.
                                  Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
                                  Helpful
                                  Be the first one to find this review helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                    Report
                                    Copy
                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                    Since past 2 months i am not getting proper service, i tried calling again and again to customer service but they are also not able to resolve it completely, if i-ON is not able to provide proper assistance to its customer this company should shut down itself, i have requested for refund as well no response received regarding that.

                                    This is the worst service i have received from any broadband provider.

                                    I WILL NEVER EVER RECOMEND THIS BROADBAND TO ANY ON ELSE IN MY LIFE
                                    Jun 28, 2022
                                    Complaint marked as Resolved 
                                    I-ON customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 23, 2022
                                    I-ON Customer Care's response
                                    Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit