I-ON Complaints &amp; Reviews

Address: D-VoiS Communications Pvt Ltd.KHR House,11/1 Palace Road,Bangalore 560 052.

Hello Team,
Greetings.

I am doing the follow-up for my refund from Jan 16, 2022, and still, I have not received and confirmation email from the refund team of the ION internet service provider. Without any communication to me, the ION internet service provider in Dombivali East, Thane -421201 got changed to Trunet service provider. I have already paid the renewal amount of rs 999 to ION internet and the Trunet service...

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Address: Bangalore

ION BROADBAND is just a joke. I paid money for 6 months and took a broadband connection in banglore on the 24th of April 2021..at the time of installation the sales manager Mr Guna made a lot of commitments regarding their service.
Due to unavoidable reasons I had to shift to Mumbai on the 2nd of August 2021..I called up Mr Guna and asked him to collect the materials on the 30th of July 2021 which he did promptly..
He asked me...

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I am residing in CBD BELAPUR (below is my full address). I am facing lot of issues with my internet connection. I created everyday 1 ticket form IOn mobile app, below are my concerns.

1. Fibre cable connection is not available where I am staying and from last 2 years I am hearing that this Fibre cable will be installed in next 6 months. So it's very disturbing to continue with IOn in future.
2. Whenever I create ticket,...

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Address: L 30 303 swapnapoorti Kharghar

Had registered complaint 4 hours ago
No one is receiving customer care number
Technician is not coming to check
Wifi is not working
Red light in los
I am doing work from home please help as soon as possible urgently
The contact person is not at all bothered and has kept the phone off
Trying to connect since long
Can i get the technician contact number...

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Address: 20,shree Rudraksha Bungalow, Near clg of Nursing, Shraddha Vihar, Indira Nagar, Nashik, Nashik, Maharashtra, 422009

Dear sir
I need to change the password on my domestic ion connection.
I tried to contact your local representative mr. Rohit shintre.2/3 times i requested him on his mobile number. He said either he himself will come or send somebody.
Since one month i am trying but till today no body turned out to me till today.
Can my problem will be solved?
Please confirm
Regards...

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Address: Mumbai City, Maharashtra, 400037

Website: Ion internet

One of the worst internet service provider. Every time facing internet connection problem but these problem are lease bothered about this. They don't seem to solve the problem. Even their customer service is also worst. I had spoke to many cse agent they never transferred the call to their seniors and don't trust their commitments. I had spoke to varsha she should be trained how to speak with an customer and then after 1 week again there...

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Address: 133001

Respected sir/Mam,

my name is jitender mor. i appeared in hssc online examination for field inspector (store) HAFED, advertise no-06/2016 category no-56. the examination was held on 30/06/2017 in TCS ION digital zone. during examination i faced the problem due to server down. when i clicked for the next question it would take 60-70 sec to go to the next question and when i changed the language of the question it would also...

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Address: D-VoiS Communications Pvt Ltd.KHR House,11/1 Palace Road,Bangalore 560 052.

I have disconnected my broadband in 2022 and the refundable deposit is not yet received from ION after 4 months.It is really annoying to call your customer care daily. The company is acting like they are cheats and not interested to refund the amount.
Account : ION_00680

I-ON customer support has been notified about the posted complaint.

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Me and my family decided to shift to a new place 3 weeks ago and so, contacted Ion Mumbai to check if they shifted wifi from to the new place. They replied with an affirmation and suggested that we renew the annual package as well since it was about to end. So, we did the same and 3 days ago, shifted to the new place. Today, called them up to ask about shifting the wifi, and they replied, " We have a technical issue and so, we cannot shift the wifi to your current address. We are sorry for the inconvenience." I asked about refunding the package, and they replied, " Our company does not have any refund policies." First, they give false information and even take my money, and now they don't even refund whist having the audacity to talk about their refund policies. Can't believe such an open lie could happen.

I-ON customer support has been notified about the posted complaint.

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Address: Rayadupakalu road, Kolamuru, Rajahmundry, Andhra Pradesh 533102

I have paid 6 months money and now internet provider offers cable connection free of cost. I requested them for new cable connection which is free and included in internet fee. Now I am asking for cable connection from last 4 months Evey time they re saying they will keep. But now they have disconnected my internet with out any notice and talking rash.

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Address: Bangalore

I have frequent internet issue. It gets disconnected frequently and the speed is very slow. I have contacted the customer service frequently and they always give fake promise of sending technician and no body came. They dont respond at all and i have contacted them nearly 10 times in past months. No help from their side. Its very difficult to work from home in this situation.

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A small box which has the green lights. One of them shows red light. Please see to it soon. I'd no:- ION_114720
Behind provident apartments, chokkanahalli, banglore -64

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Address: Bangalore

They not refunded my ammount that why my previus compalin has got closed thell me .

Hi I have take internet connection with ion details User id:ION_291692 Plan amount :472 DKPL-ONU-DEPOSIT :1500 on 2020 and closed it on 2022 and they initiated return the device following for return amount from last 60 days and daily getting some of the other reply like we are looking in to the issue why its take this much time, now today they are sending very i responsible reply like there is delayed in device return so refund will not initiate, how its delayed if its delayed than why device get collected form my home. Who did that delayed i not than why my money also taken and deice also taken, I need my amount refund please do the need full.

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My internet was down every 2days, service person come and and resolved and told i don't have same connecter he told kabhi tak net chalenga mujko nahi malum kabhi bhi band ho sakta hain tum complaint Dalo office se koi a jayenga I told way this you should inform your office he told I am on leave from tomorrow you raised ticket same on visit but way I will suffer wean i was pay for month and internet disconnect.

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I-ON Customer Care

from Mumbai, Maharashtra

Jun 29, 2022

Verified Support

Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Bhandup west

Website: customer.i-on.in:9443

My internet connection is not working since last 54 hours. I have raised ticket and daily I am mailing customer care 4 time day. I don't get proper response. Nobody ever called me yet to discuss the issue. I have been asking on email every time please tell me the issue and ETA and if anyone working on it. Customer care and local Bhandup office is not responding. Even the local office technician don't pick our calls.
I am really frustrated as this has happened multiple times. I am not going to renew my subscription from next month.
Ticket-TKT5851707

Jul 15, 2022

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2022

I-ON Customer Care's response Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Very bas service ek issue resolve karne ke liye 2-3 dinka time lete hai. Etana ganda service hai.

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I-ON Customer Care

from Mumbai, Maharashtra

Jun 9, 2022

Verified Support

Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Very bad service issue resolve karne ke liye 2-3 din lete. Ye aisi service hai leke pachatava hone laga

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Address: 405 SHALWOOD AARSH AVENUE HENDREPADA, NEAR BHARAT COLLEGE

Dear Sir,

consumer id H811792

I had made a payment for renewal as per link provide by your team .

As after payment they are saying services is not provide in that area

Kindly refund the amount on urgent

Thanks & Regards

Jaiprakash S Tiwari

Mob No [protected]

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

from Mumbai, Maharashtra

Jun 9, 2022

Verified Support

Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: 14/3, 1st main, 1st cross, Gokarneshwar Layout, behind, Behind Provident Apt and beside Coevolve northern star road, Chokkana Halli, Bangalore-64,

Connected devices show no internet. Red light in device. Please resolve it soon.

Jun 5, 2022

Complaint marked as Resolved

Id:- ION_114720 Issue still not resolved

I-ON customer support has been notified about the posted complaint.

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Janardhan Gokarn

Jun 5, 2022

Ion_114720 please resolve the problem soon.