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I-ON Complaints & Reviews

1.6
Last updated Oct 5, 2022
Complaints 282
Resolved
77
Unresolved
205
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I-ON reviews & complaints(282)

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Me and my family decided to shift to a new place 3 weeks ago and so, contacted Ion Mumbai to check if they shifted wifi from to the new place. They replied with an affirmation and suggested that we renew the annual package as well since it was about to end. So, we did the same and 3 days ago, shifted to the new place. Today, called them up to ask about shifting the wifi, and they replied, " We have a technical issue and so, we cannot shift...
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I have paid 6 months money and now internet provider offers cable connection free of cost. I requested them for new cable connection which is free and included in internet fee. Now I am asking for cable connection from last 4 months Evey time they re saying they will keep. But now they have disconnected my internet with out any notice and talking rash.
I-ON customer support has been notified about the posted complaint.
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    I have frequent internet issue. It gets disconnected frequently and the speed is very slow. I have contacted the customer service frequently and they always give fake promise of sending technician and no body came. They dont respond at all and i have contacted them nearly 10 times in past months. No help from their side. Its very difficult to work from home in this situation....
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    A small box which has the green lights. One of them shows red light. Please see to it soon. I'd no:- ION_114720
    Behind provident apartments, chokkanahalli, banglore -64...
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    They not refunded my ammount that why my previus compalin has got closed thell me .

    Hi I have take internet connection with ion details User id:ION_291692 Plan amount :472 DKPL-ONU-DEPOSIT :1500 on 2020 and closed it on 2022 and they initiated return the device following for return amount from last 60 days and daily getting some of the other reply like we are looking in to the issue why its take this much time, now today they...
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    Hello,

    I need to complaint of ION Internet provider in Kamothe. They are looting in name of Fibre change charges.
    My Internet Fibre is cut from their DP (Distribution point) till my home, for which replacement is required.
    Their DP is located in Public Accessed Area, where anyone can pull or damage the cable.

    ION is asking me to bear charges for that cable, wherein they provide Internet service...
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    My internet was down every 2days, service person come and and resolved and told i don't have same connecter he told kabhi tak net chalenga mujko nahi malum kabhi bhi band ho sakta hain tum complaint Dalo office se koi a jayenga I told way this you should inform your office he told I am on leave from tomorrow you raised ticket same on visit but way I will suffer wean i was pay for month and internet disconnect.
    I-ON customer support has been notified about the posted complaint.
    Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      ION — Internet service

      My internet connection is not working since last 54 hours. I have raised ticket and daily I am mailing customer care 4 time day. I don't get proper response. Nobody ever called me yet to discuss the issue. I have been asking on email every time please tell me the issue and ETA and if anyone working on it. Customer care and local Bhandup office is not responding. Even the local office technician don't pick our calls.
      I am really frustrated...
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      Very bas service ek issue resolve karne ke liye 2-3 dinka time lete hai. Etana ganda service hai.
      I-ON customer support has been notified about the posted complaint.
      Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
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        Very bad service issue resolve karne ke liye 2-3 din lete. Ye aisi service hai leke pachatava hone laga
        I-ON customer support has been notified about the posted complaint.
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          Dear Sir,

          consumer id H811792

          I had made a payment for renewal as per link provide by your team .

          As after payment they are saying services is not provide in that area

          Kindly refund the amount on urgent

          Thanks & Regards

          Jaiprakash S Tiwari

          Mob No [protected]
          I-ON customer support has been notified about the posted complaint.
          Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Connected devices show no internet. Red light in device. Please resolve it soon.
            Jun 5, 2022
            Complaint marked as Resolved 
            Id:- ION_114720 Issue still not resolved
            I-ON customer support has been notified about the posted complaint.
            Ion_114720 please resolve the problem soon.

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              This is very ridiculous to say that I'm very disappointed by the ion net service... Connection is not proper and the speed is too bad... My money is literally wasted.. I'm not at all happy with ion.. Thank u so much for giving such a great speed and connection
              I-ON customer support has been notified about the posted complaint.
              Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
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                It's been 11 I am using the internet service from the time it was SSV later it became D Vois and now ion from past 3 years I am using from ulwe sector 17 where the internet is pathetic and they have a monopoly in the building for internet where as in I can't switch internet and after frequent complains they are not responding and where they just give lame excuses it's been past 3 years the internet is not good nor the company office they switch off as per their choice
                I-ON customer support has been notified about the posted complaint.
                Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
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                  Its been a day since our modem started showing LOS signal and since then we were unable to use the Internet
                  I-ON customer support has been notified about the posted complaint.
                  Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
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                    I have been complaining about frequent disconnection of internet yet the issue isn't resolved, due to which I have faced much problems wasn't able to attend an important meeting. kindly give my money back if you can't run your service properly.
                    I-ON customer support has been notified about the posted complaint.
                    Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
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                      This has been happening for quite some time. My laptop is showing 'not connected' whenever I connect to I-ON.
                      I-ON customer support has been notified about the posted complaint.
                      Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
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                        ION internet works only 1-2 days in week and even after sending multiple mails to ION not received any positive feedback and seems they are doing this intentionally and cheating people.

                        No refund provided to me yet.
                        No call from ION management to me on this issue.
                        No reason provided for daily internet down.
                        I-ON customer support has been notified about the posted complaint.
                        Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                          I-On — Internet not working properly since past 2 months

                          Since past 2 months i am not getting proper service, i tried calling again and again to customer service but they are also not able to resolve it completely, if i-ON is not able to provide proper assistance to its customer this company should shut down itself, i have requested for refund as well no response received regarding that.

                          This is the worst service i have received from any broadband provider.

                          I WILL...
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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                          I-On — Security amount not refunded yet

                          I disconnected my wifi connection on 25th March 2022. but, my security deposit (500 Rs.) is not refunded to my account yet.
                          everytime i raise a mail or call their customer support, they just assured for refund but never provide a proper solution

                          Its been more than a month now. no solution from ion end...
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