I-ON Complaints & Reviews

I disconnected my wifi connection on 25th March 2022. but, my security deposit (500 Rs.) is not refunded to my account yet.
everytime i raise a mail or call their customer support, they just assured for refund but never provide a proper solution

Its been more than a month now. no solution from ion end...

I will never suggest any one to take ion internet service, after sales service i worst than a local internet provider, insted purchasing this broadband network i would have thrown my money in sewer.

No responce getting on my internet service since 1 week,
Its not working still

Hello Team,

I'm writing on behalf of my sister I-on account.
Name - Rohini Jamsandekar
Mobile number - [protected]
Id - nbc_rohini16
Email id - [protected]@yahoo.co.in

I have renewed the current plan of ₹- 1380 of 30M-90 days UL which was due today. As plan is activated but still not able to connect to internet I contacted customer care. They told me the internet provider is migrated to TrueNet so I would require to drop email for refund and need to recharge locally visiting the office.

I have attached the screenshot of plan being activated and payment receipt invoice.

So requesting to kindly confirm the safe receipt of this email and let me know if anything else is required from end to receive the refund.

Kindly let me know if the payment will be reversed into the original payment way or need to provide other banking details for the same and estimated time frame for refund.

Requesting to maintain the clear transparency by giving correct update.

Please contact me on my number [protected] as I will be looking after this concern.

Regards,
Saurabh Jamsandekar

I have 500rs in the wallet, which is there in i-on net, now their company got split or separated as Trunet, and I cannot use this 500rs for anything and they are not refunding this amount as well.

This is complete harassment of customer and internet connection is also getting disconnected multiple times in business hours which impact business.

Please look into this matter and provide refund and compensation for...

Ion got merged with Trunet as per the local operator and I made two payments for the month of Feb 2022. Now the company is not providing a refund.. same response is given that the issue is being looked into.. I want me refund of 600rs and also compensation for the trouble this has caused

The router shows blinking Red light. Area:- Hegde Nagar
ID:- ION_114720.
Resolve the issue soon

My id is ION_114720. Please check it and resolve it as soon as possible.

The router has a red light blinking.

I am a active user of I-ON broadband services from past 1-2 years but now a days the internet fluctuate every single day with the gap time of 3-4 hrs and the local vendor never respond on calls.

There is no internet connection. For last three days.

I am facing internet disconnect issue for months now. The connection is very unstable and gets disconnected every few mins. The green light of PON is blinking.
I have raised number of tickets but they are unable to solve the issue.The technician comes and cuts and joins the fiber cable.This is done 4 times now, but they are not looking at other possible causes.

Please help.

Hello Team,
Greetings.

I am doing the follow-up for my refund from Jan 16, 2022, and still, I have not received and confirmation email from the refund team of the ION internet service provider. Without any communication to me, the ION internet service provider in Dombivali East, Thane -421201 got changed to Trunet service provider. I have already paid the renewal amount of rs 999 to ION internet and the Trunet service...

Router shows red light blinking. I'd:- ION_114720

Router shows red light blinking.

To whom so ever it may concern,

There is pathetic disconnection & slow browsing issue since last 15 days or a month. I raised a ticket so many times. Every time I am getting temporary solution.

If my net connection is not working how am i supposed to file a complaint though we have your outlet just below our housing Society. Its of no use, phones will be either switched off or they will not pick it up or tell us that file online complaint. Worst service in terms of mobile app too. It doesn't allow me login only. Waste of money. not cost effective.

I am very disappointed.

I am fed up with your service & planning to discontinue.

It's working very slow I am having 12mps pack and it's giving 7 Mbps

Wifi not working form 4 hours. No one is responding from your support staff
Sandeep ghomal and yogesh bhonsale have blocked me They are your support staff members ([protected]) his number. Take some action and please resolve my issue asap.

This is regarding my recent renewal with i-ON internet plan.

I've done the recharge on 03rd Jan 2022 of Rs.1380/- for 3 months of an internet plan. And I was not able to use the internet. So I contacted customer care. Then two technicians came to my place for the same on behalf of i-ON for resolving the problem. They told me that i-ON is not providing service in my area anymore and has been converted to Trunet Internet Service.

I've followed with the customer care team too many times without any satisfactory response.

And moreover, without any further notification of conversion, i-ON stopped providing services to me after accepting money from the side.

Hence requesting i-ON to kindly refund my amount on an immediate basis.

Internet connection shifting 6th Floor to 5th floor same building.

Service is not at all good it worst than anything, also the service provider never picked the phone he always seems busy u need to check what the hell is going on