I-ON Complaints & Reviews

This is very ridiculous to say that I'm very disappointed by the ion net service... Connection is not proper and the speed is too bad... My money is literally wasted.. I'm not at all happy with ion.. Thank u so much for giving such a great speed and connection

It's been 11 I am using the internet service from the time it was SSV later it became D Vois and now ion from past 3 years I am using from ulwe sector 17 where the internet is pathetic and they have a monopoly in the building for internet where as in I can't switch internet and after frequent complains they are not responding and where they just give lame excuses it's been past 3 years the internet is not good nor the company office they switch off as per their choice

Its been a day since our modem started showing LOS signal and since then we were unable to use the Internet

I have been complaining about frequent disconnection of internet yet the issue isn't resolved, due to which I have faced much problems wasn't able to attend an important meeting. kindly give my money back if you can't run your service properly.

This has been happening for quite some time. My laptop is showing 'not connected' whenever I connect to I-ON.

ION internet works only 1-2 days in week and even after sending multiple mails to ION not received any positive feedback and seems they are doing this intentionally and cheating people.

No refund provided to me yet.
No call from ION management to me on this issue.
No reason provided for daily internet down.

Since past 2 months i am not getting proper service, i tried calling again and again to customer service but they are also not able to resolve it completely, if i-ON is not able to provide proper assistance to its customer this company should shut down itself, i have requested for refund as well no response received regarding that.

This is the worst service i have received from any broadband provider.

I WILL NEVER EVER RECOMEND THIS BROADBAND TO ANY ON ELSE IN MY LIFE

I disconnected my wifi connection on 25th March 2022. but, my security deposit (500 Rs.) is not refunded to my account yet.
everytime i raise a mail or call their customer support, they just assured for refund but never provide a proper solution

Its been more than a month now. no solution from ion end

I will never suggest any one to take ion internet service, after sales service i worst than a local internet provider, insted purchasing this broadband network i would have thrown my money in sewer.

No responce getting on my internet service since 1 week,
Its not working still

Hello Team,

I'm writing on behalf of my sister I-on account.
Name - Rohini Jamsandekar
Mobile number - [protected]
Id - nbc_rohini16
Email id - [protected]@yahoo.co.in

I have renewed the current plan of ₹- 1380 of 30M-90 days UL which was due today. As plan is activated but still not able to connect to internet I contacted customer care. They told me the internet provider is migrated to TrueNet so I would require to drop email for refund and need to recharge locally visiting the office.

I have attached the screenshot of plan being activated and payment receipt invoice.

So requesting to kindly confirm the safe receipt of this email and let me know if anything else is required from end to receive the refund.

Kindly let me know if the payment will be reversed into the original payment way or need to provide other banking details for the same and estimated time frame for refund.

Requesting to maintain the clear transparency by giving correct update.

Please contact me on my number [protected] as I will be looking after this concern.

Regards,
Saurabh Jamsandekar

I have 500rs in the wallet, which is there in i-on net, now their company got split or separated as Trunet, and I cannot use this 500rs for anything and they are not refunding this amount as well.

This is complete harassment of customer and internet connection is also getting disconnected multiple times in business hours which impact business.

Please look into this matter and provide refund and compensation for this harassment.

I have already mail to there mail id but I am getting same response again and again.

Ion got merged with Trunet as per the local operator and I made two payments for the month of Feb 2022. Now the company is not providing a refund.. same response is given that the issue is being looked into.. I want me refund of 600rs and also compensation for the trouble this has caused

The router shows blinking Red light. Area:- Hegde Nagar
ID:- ION_114720.
Resolve the issue soon

My id is ION_114720. Please check it and resolve it as soon as possible.

The router has a red light blinking.

I am a active user of I-ON broadband services from past 1-2 years but now a days the internet fluctuate every single day with the gap time of 3-4 hrs and the local vendor never respond on calls.

There is no internet connection. For last three days.

I am facing internet disconnect issue for months now. The connection is very unstable and gets disconnected every few mins. The green light of PON is blinking.
I have raised number of tickets but they are unable to solve the issue.The technician comes and cuts and joins the fiber cable.This is done 4 times now, but they are not looking at other possible causes.

Please help.

Router shows red light blinking. I'd:- ION_114720

Router shows red light blinking.