I-On — Refund for payment

Address:D-VoiS Communications Pvt Ltd.KHR House,11/1 Palace Road,Bangalore 560 052.

Hello Team,
Greetings.

I am doing the follow-up for my refund from Jan 16, 2022, and still, I have not received and confirmation email from the refund team of the ION internet service provider. Without any communication to me, the ION internet service provider in Dombivali East, Thane -421201 got changed to Trunet service provider. I have already paid the renewal amount of rs 999 to ION internet and the Trunet service provider is saying we have not received any money from your end you need to contact the ION service provider for a refund as now we are TRUNET Service provider.

Since I am doing the follow-up for a refund from 11 days.
Request you all to please me in getting the refund.

I have attached the email and paid invoice screenshot for reference.

Regards,
Santosh Yadav
[protected]
+2 photos
Was this information helpful?
No (0)
Yes (0)
I-ON customer support has been notified about the posted complaint.
Jan 27, 2022
Updated by Santosh310890
Still Waiting for the refund from the company
Verified Support
Feb 26, 2022
I-ON Customer Care's response
Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
Mar 14, 2022
Updated by Santosh310890
i am still waiting for my refund.
Mar 14, 2022
Updated by Santosh310890
My user name of ION is : nbc_santoshy103.
registered contact number : [protected]
Apr 14, 2022
Updated by Santosh310890
I am still waiting for the refund. I have attached the bill also for reference. please let me know the date when I will be getting a refund of 999 rs.
Complaint comments 

Comments

It's been 18 days since I am doing the follow -up and got the same response from the I-ON customer care.

Below is the response and have attached a screenshot for reference.

Dear Customer,

Thanks for reaching us,

We have escalated the issue to the concerned branch ( Manager ) kindly allow us some time we will update you accordingly.

We appreciate your patience and co-operation in this regards.

Sincerely,

Customer Care 1 (RG)

customercare.[protected]@i-on.in |[protected]

My registered number is [protected].
User id : nbc_santoshy103, which already mentioned in the attachments. I have attached the bill and receipt for your reference.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    I-ON
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    31%
    Complaints
    283
    Pending
    29
    Resolved
    77
    I-ON Phone
    +91 22 6292 5555
    +91 80 45114500 [D-Vois Communications]
    I-ON Address
    KHR House,11/1 Palace Road, Bengaluru, Karnataka, India - 560052
    View all I-ON contact information