I-On — Refund for payment | |||
Hello Team, Greetings. I am doing the follow-up for my refund from Jan 16, 2022, and still, I have not received and confirmation email from the refund team of the ION internet service provider. Without any communication to me, the ION internet service provider in Dombivali East, Thane -421201 got changed to Trunet service provider. I have already paid the renewal amount of rs 999 to ION internet and the Trunet service provider is saying we have not received any money from your end you need to contact the ION service provider for a refund as now we are TRUNET Service provider. Since I am doing the follow-up for a refund from 11 days. Request you all to please me in getting the refund. I have attached the email and paid invoice screenshot for reference. Regards, Santosh Yadav [protected] Was this information helpful? | |||
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I-ON customer support has been notified about the posted complaint. Verified Support Feb 26, 2022 I-ON Customer Care's response Dear user, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.
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My registered number is [protected].
User id : nbc_santoshy103, which already mentioned in the attachments. I have attached the bill and receipt for your reference.
User id : nbc_santoshy103, which already mentioned in the attachments. I have attached the bill and receipt for your reference.
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+91 80 45114500 [D-Vois Communications]
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Below is the response and have attached a screenshot for reference.
Dear Customer,
Thanks for reaching us,
We have escalated the issue to the concerned branch ( Manager ) kindly allow us some time we will update you accordingly.
We appreciate your patience and co-operation in this regards.
Sincerely,
Customer Care 1 (RG)
customercare.[protected]@i-on.in |[protected]