Iberry India — false information provided

Sunil Kuthiala

from Shimla, Himachal Pradesh

Address:	171001
Website:	iberry.asia

I purchased the device iberry auxus nuclea n2 in 2014. Since that time i am facing many problems. 1) to start with the biggest one is the false battery specs provided by the company. The company claims it to be 3500 mah but various apps show it to be not more than 1200mah. I had complained this in 2014 but no resolution has been provided. After the warranty ended in just 2 months the battery inflated and burst. Thus i purchased a new battery in 2016 and faced the same problem. So i complained within the warranty period but till date the company hasn't taken any action. They ask me to send the device to chennai and bear the postal charges rather than initiating a pickup or refunding the postal charges. 2) the company claimed in 2014 that there will be free ota upgrade to android kitkat within months but till date nothing as such has happened. Not even a single ota upgrade or security update was given. 3) within months of purchase the charger as well as the mobile charging port stopped working. So i had to purchase a wireless charger rather than the company being its duty to change the port or repair it being within warranty.
I would want a resolution as soon as possible as i am fed up of making calls and writing emails to the company.

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iBerry India customer support has been notified about the posted complaint.

Nov 05, 2017

Updated by Sunil Kuthiala The company claims that the battery is 3500 mah but according to various apps it is not more than 1200mah. I complained about this within the warranty period but till date the company hasn't done anything. After the warranty ended the battery inflated and burst. I purchased a new battery. It also had drainage issues. I complained within warranty but the company asked me to send the product to chennai and bear the postal charges rather than initiating a pickup or refunding the postal charge. The company has not given even a single fota upgrade to kitkat as promised which was to be sent in 2014 nor any security update. The charger and the charging port of the device stopped working within a few months and despite being under warranty nothing was done. Thus i had to purchase a wireless charger.