Iberry India — Sub standard battery

Address:	713333
Website:	www.iberryasia.com

Sir, I had bought an iberry india Auxu Beast mobile online from Snapdeal. After using it for a few months the battery started swelling and then within a short time it swelled up so much that it's back cover came off and refused to set again. I complained to iberry but they told me that it was because of improper charging although I know fully well how to charge a smartphone. I then purchased a new battery from their e-store for Rs. 990.00. The new battery also started swelling again and this time too the back cover came off making it impossible to fit it back again. I complained to iberry again about the faulty battery/phone but this time too they gave the same answer that I did not charge my smartphone properly although I have four smartphones used by my family. Till date they have remained silent and have neither replaced the smartphone or the faulty battery. I do not know what is actually the fault whether it is the smartphone or its battery. Kindly intervene and let me know. Thanking you.

Yours faithfully,
Edward Gomes
Mobile: [protected]
PO Dishergarh, District Burdwan (West Bengal)
PIN 713333