[Resolved]  Ibibo Group / Goibibo — [#30788481] int flights - refund - refund delay or fraud

This complaint is regarding refund delayed by goibibo for my international ticket cancellation. Please refer details:

Travel Date - 24th Nov, 2019
From - CDG, Paris
To - Mumbai
Airline - Air India
Booking done through - GoIbibo

I cancelled above mentioned ticket on 10-Nov-2019 and expecting refund in 20 working days as per airlines site.

Moreover, I am chasing goibibo since 06th Jan and they said that they have initiated refund but it will take 5-6 working days but no refund yet.

After 10 times follow up, they are saying that they have problem refund process and doing follow up with concern team but every receive below mail without money updates.

How can they same problem for somany days considering their usage by users?

I started feeling cheated and thats why raising this complaints expecting some relief from you.

thank you very much..

Greetings from goibibo.com !!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in regards of your refund under booking Id :-TUAB8H7BC

Please be informed that we are working on your query and we will get back to you at the earliest with an updated status/resolution of your query.

As soon as we get the revert from our concerned team we will get back to you with an update .

Hope we were able to assist you .

Please feel free to contact us in case of any other assistance.

Regards,
Sanjay Yadav
Go Care Team
24X7 Support:[protected]; [protected]