[Resolved] Ibibo Group / Goibibo — about bus ticket cancellation

[Resolved] Ibibo Group / Goibibo — about bus ticket cancellation

R [email protected] from Chopda, Maharashtra

I had book ticket delhi to haridwar (GOBUSAND5b6c9ebadf) on 14th November in noon and i cancelled my ticket in evening cause of some reasons. No any refund came in my account as per cancellation policy i need to cancel ticket before 8.30 am. If i had book ticket in noon then how can i cancel tickets before 8.30 am on same date no any cancellation policy about that please look into this matter. Goibibo and metro traveller both are making fool to costomer. Was this information helpful? No (0) Yes (0)
Jul 28, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 26, 2019 Ibibo Group / Goibibo Customer Care's response Dear [protected]@gmail.com, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. We thank you for writing to us. Regards, Team - Goibibo Verified Support Jun 27, 2019 Ibibo Group / Goibibo Customer Care's response Dear [protected]@gmail.com, Greetings from Goibibo.com This is in regards to your booking id - GOBUSAND5b6c9ebadf. Please be informed that booking stands non-refundable after the cancellation time expires. Also, cancellation policy mentioned on website OR on ticket is of bus operator and is not decided by Goibibo. Goibibo does not levy any cancellation charges. For any clarification, please revert on the Ticket #28148191. Assuring you best of our services. Regards, Team-Goibibo
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