Ibibo Group / Goibibo — Airline ticket cancellation refund

This is reference to my Booking through goibibo to Port Blair journey from Delhi dated 17.03.2020 -23.02.2020 vide PNR No. TNSE8K and ULI1GT .

Brief history

We have booked above flight on dated 28.02.2020 for 8 persons
2. On 11.03.2020 cancellation made through your website of 4 persons out of 8 persons

3. refund of Rs. 16280/- +30068/- received by us of 4 persons

4 Now we have booking of balance 4 persons

As you also aware that Andaman administration released travel advisory and suspended all the activity from 17.03.2020 to 26.03.2020 due to COVID-19. Our departure was scheduled on 17.03.2020 at 03.15 am, but due to this advisory we have to reschedule or cancel our program As the message which was reflecting on your website one can reschedule the flight 3 days from the date of departure otherwise bear rescheduling charges.
We tried very hard to make a call on your customers care number/ through Chat but not able to connect with you as well as Indigo office for the same matter (This is also acknowledged by you through you mail dated 17.03.2020 itself) In absence of communication with you and Indigo We were left no option so we rescheduled our flight directly through Indigo website because departure time was very near and paid rescheduling charges and differential payment to airline .

on PNR -ULI1GT a refund of Rs. 15000/- were allowed for differential fare to us. We approached to Airline for our refund and they told us that refund amount will be paid through Goibibo (because we have made booking through you) copy of Indigo mail is attached here for your reference.

From: IndiGo Customer Relations
Sent: Thursday, March 26, 2020 5:31 PM
To: [protected]@hotmail.com
Subject: Non receipt of refund PNR No.ULI1GT

Dear Sir,

PNR No.ULI1GT- amount has been refunded to the original mode of payment to your agent. further please contact your agent

Dear Mr. Arihant,

Greetings from IndiGo!

With reference to your email, we would like to inform you that under PNR TNSE8K, refund has been processed to agency on 11 December 2020 and Under PNR ULI1GT, refund has been processed to agency on 17 July 2020.

You may retrieve the cancelled itinerary from the website and the refunded amount shall reflect there.

You may connect with agency to seek refund.

Thank you for writing to us at IndiGo.

Best Regards,

Akshita Bansal

Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India

www.goindigo.in

On 3/11/2021, 2:01:11 PM, [protected]@hotmail.com wrote:

Dear Sir

This is reference to my refund vouchers and credit notes. As per Government guidelines and as per your company policy, I have not received refunds against TNSE8K (Rs. 26456/-) and ULI1GT (Rs. 26128/-)

Following Vouchers also to be refunded

[protected] Rs. 2500/- Pooja Jain (My Wife)
[protected] Rs. 2450/- Self
[protected] Rs. 3000/- Kartik Jain (My Son)
[protected] Rs. 3000/- Sanvi Jain (My Daughter)
[protected] Rs. 3000/- Self
[protected] Rs. 3000/- Pooja Jain (My Wife)

I am attaching specimen copy of my cheque

Please refund at the earliest .