[Resolved] Ibibo Group / Goibibo — amount debited for bus booking but booking was not done. | |
Amount debited from my hdfc nre account through upi transaction for a bus booking, but nothing happened, no booking was done. I have send mail submitting deduction proof to [protected]@goibibo.com for refund, but no response. After that i have made the booking again through debit card, this time booking confirmed. Suspecting some problem with nre account upi transaction. Kindly refund my money.
Was this information helpful? | |
Jul 4, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 27, 2019 Ibibo Group / Goibibo Customer Care's response Dear Sagarvidya_nani, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Verified Support May 31, 2019 Ibibo Group / Goibibo Customer Care's response Dear Sagarvidya_nani, Greetings from Goibibo.com This mail is in reference to your booking id: GOBUSANDcf1a516822. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Since this is the first complaint reported to Goibibo for this booking issue, please be informed that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. As an extra initiative, we are sharing the case details with the concerned team to get the case facts checked and they will connect with an update shortly. For any clarification, please revert on the Ticket #27990814. Assuring you best of our services. Regards, Team-Goibibo | |
1 Comment | |
Comments
Why ibibo mail website it not showing I have mail I'd how to open it I have data please help me..thank you
Reply
35%
Complaints
5116
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018