[Resolved] Ibibo Group / Goibibo — Amount debited for invalid transaction

indhu v

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600091
Website:	Red bus

I tried booking a ticket in red bus on 01-July-2016. I am sure if I didnot make any successful transaction and i did not book any ticket on that day due to lack of availability.
One of my transactions failed stating 'the booked seat is not available'. But I could see the amount has been deducted for the transaction

transaction details: TO TRANSFER
INB IBIBO GROUP PRIVATE LTD
Ref/Cheque No:CCADG1ABS966IG0CGPCZY2 TRANSFER TO 4
Amount:800
Bank:SBI

I have checked my bank regarding this.Back confirmed it is failure on Merchant side. As I was out of station for past few months I was not able track my transcations. Kindly initiate the refund process early as possible

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Apr 6, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo!!

We would request you to please help us with your contact details so that we can share the concern with Redbus team.

Regards,
Ekta
Customer Delight Team