Ibibo Group / Goibibo Complaints & Reviews

This is regarding my air booking with pnr: mbz4xd

I have been writing to goibibo from past 4 months but i have not received refund from there side. They wrote i will get my refund within 10 days but alas as usual a false commitment. Kindly refund my money.

Sir i am madhumita kumar, my account no is [protected], union bank of india west bangal hooghly, sir i am no money transfar, for s m s rs10000 debited trans id[protected], please refund my

I had booked the airticket through goibibo for mumbai bali return departing on 26th may and returning on 4th june. Ticket no is[protected]Kaushik khushal shah),[protected]Tanvi kaushik shah[protected]Khusshi kaushik shah). Pnr no. Ysgtc & kg66gc.

The flight got rescheduled and hence i made a cancellation request on 12th march through the portal. Its been 3.5 months and i havent received the refund. Goibibo team states that airindia has not released the money and once airindia refunds they will get the money released to us. Their team states that they are not getting an appropriate reply from air india.

My friend had booked the same route ticket and cancelled ticket on same day as i did i. E. 12th march 2020. He has received full refund on 15th march 2020. His ticket nos are[protected]Dhaval prachi shah),[protected]Prachi dhaval shah),[protected]Shaarav prachi shah) pnr no. Hrn94, yl768d.

A substantial sum is stuck with them please help me out. We have been chasing goibibo and airindia on a daily basis without a proper response.

I recently cancelled a flight directly with the indigo airline which i had booked via goibibo. Indigo sent me a mail stating the details of the refund, which i 11966/- but goibibo refunded me 4952/-.
Now i am not able to reach goibibo customer care, their number are either not working or are claiming the refund is settled and redirecting me to their website for further discussion. Their website in a similar fashion is claiming refund has been done and everything is settled, i also tried their chat-bot "gia" but it in the end says, it cant solve my problem and asks me to go the same page which led me to gia in the first place.

Pnr no: ktqqvy & jrhctb
Both the flights were booked through goibibo for 16th july from kerala to visakhapatnam. Airasia airlines has cancelled the flights due to covid and confirmed that the full refund will be issues.

However, i get a message from goibibio for only partial refund and deducted the cancellation charges. Since the airlines has cancelled the flight i would expect a full refund.

Kindly share me the details for this grievance asap. Thanks!

Email: [protected]@gmail.com

1. Air india flight from bangalore to kolkatta ai 776 on 26 may 20 got cancelled due to covid -19 issue.
2. I booked ticket in the flight through go ibibo - booking id - tuafg3tzs and pnr no hqzcx.
3. My booking was cancelled by go ibibo on 08 june 20 and theresfter the case is pending for refund from go ibibo. Goibibo vide their e mail dt 08 june confirmed cancellation of booking and refund process under progress with the air lines.
4. Post one and half months.. The refund is still awaited. Off late go ibibo changed status from cancelled ticket to travelled ticket and ni information is availble towards this issue as well as refund.
5. Various attempts tocontact by e mail, go ibibo app, tele calls have gone answered. It all directs to self automted gia app which is unable to resolve any issues and is actually a unidirectional chat with no resolution.
6. Go ibibo must make a serious attempt to refund the money failing which... There shall be no way out other than to lodge a complaint with air india and ministry of civil aviation (Air sewa).
7. Am attaching the e mail received from go ibibo towards cancellation and processing the refund.

1. PNR SY41XC

Travel date : Friday 26th 2020

There were a total of three passengers Sh****, Kri**and Rajkum*** From my end I have cancelled only Raj***ri ticket and I had informed the same to Spicejet and they agreed upon that however on the date of travel the entire remaining 2 tickets of the remaining two passengers was cancelled from GOIBIBIO and I have the recording where I spoke to Spicejet and they told me that it was cancelled from GOIBIBO end.
Now its been over a month and i have still not recieved a single rupee whereas i don't understand how do you guys cancel tickets without my permission and i had to shell out extra money for tickets for that day directly through spice jet

2. PNR NBL9HA

Travel date 26th June 2020

GO AIR had cancelled the flights that day and even I have the recoeding for the same with go air, The flights were non operational for that given day.. Again I have not received the rufund for that day for both the passengers

3.PNR F6H22M

Travel Date : 28th June 2020

For this given day GOAIR had cancelled the flight from New delhi to Pune directly as the flight was not operational.

Again for this I have not received the refund.

And you'll have disabled all email and phone numbers so just so that you'll avoid us contacting you.. this is such a bad case with go ibibo because of which i have lost closr to 35000

I opened mail account (Abdulla.[protected]@ibibo.com) in ibibo in 2011 and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once.
My mailing address is [protected]@gmail.com

Sir i am amit, my account is 10000rs debeted, plase refund, my account no is [protected], trans id no[protected]

Mumbai for my Daughter Sayma Rizvi for 16th of march 2020 with PNR no R89E3G. Flight was cancelled due to Covid-19. I have still to get my booking amount refund. I have tried several time to contact but of no avail.
Kindly do the needful
Regards

I have booked my ticket with my family where they were also in the same flight with PNR NBL2GA and F8U7UW . Due to cancellation of the flight by GoAir we called to customer care of GoAir for refund and they process our refund for both the PNR on 21st March 2020 only. For your reference find attached link for call recorded with GoAir customer care for refund on 21st-March 2020. Link : https://drive.google.com/file/d/1GW0w4kGsGnvgjQ8aMcLCYdQx1fyb8kWJ/view?usp=shari...⇄
Kindly download the call and check. They have clearly mentioned that they have the only option to give us a refund which will be processed in 7 working days. but till today (more than three months) i have not received any refund. Goibibo holding my money for no reason as I am not willing to travel anymore due to Covid-19. Goibibo process only one PNR NBL2GA for refund and they refuse to do refund for second PNR F8U7UW. Why ? They can't hold my money like this. Even since 4 months I am trying to get the refund but no response for refund. I want my money as they have hold my money without any reason since 4 months. Kindly help me to solve this issue.

I had booked Indigo flight PNR OF743F to and fro DOHA - BANGALORE however my return flight was cancelled cause Qatar has stopped flights from India causing Indigo to cancel the same.

You know what is funny here the says that goibibo web portal says I've traveled while Indigo says we cancelled the flight (screenshot attached).

Then I thought there might be some mistake then I tried contacting support the IVR keeps on responding that I must use web to cancel my ticket but in it is already marked that I've traveled.

There is no IVR customer support available from April just imagine this.

I don't if they are trying to fool people or getting fooled by themselves by loosing customers.

I hope they wake upto reality early they vanish into nothing.

Regards,
Naveen

I have booked two tickets on mumbai-delhi sector (Pnr : jdv2rf), which got cancelled by airlines due to covid pandemic and airlines confirmed full refunds via acm.

However, in goibibo site, it is shown that passengers have travelled. Initially it was shown that refund is in process but afterwards they simply wrote passengers have travelled. Kindly look into the matter and dont harass in an already tizzied time.

Cant they at least have the call back option. Their gia is as amazing as their web form which are basically unidirectional tools. I have booked two tickets on mumbai-delhi sector (Pnr : jdv2rf), which got cancelled by airlines.

The flight got cancelled due to covid pandemic and airlines stated full refunds would be made available through travel partner from where passengers actually booked the ticket. Airlines issued acm so that the transactions can be retrieved (Acm number [protected] and [protected]).

However, in your site, it is shown that passengers have travelled. Initially it was shown that refund is in process. Kindly look into the matter and dont harass in an already tizzied time.

Cant u at least have the call back option. Ur gia is as amazing as ur web form which are basically unidirectional tools.

Authrities should take cognizance of the situation and do the needful.

Hi team,

I booked a round trip ticket for myself and sreeraj on 16th feb 2020 for a travel to hanoi from kolkata and back dated 30th september to 10th october 2020 for ₹34419, pnr gq1ejr. However, the airline, indigo informed me that the flight is cancelled due to covid and the full refund will be processed to my original payment method.

So i should get full refund but goibibo processed a refund of ₹16162 and that too vouchers. I tried to connect to goibibo through mobile app, website, facebook, messenger & twitter but no-one is contacting me and helping me.

I connected with national consumer helpline and my complaint number is 211519.

Please contact me ([protected]) and sort out my issue and even better if the refund for the full amount is issued and in my original payment method.

Thanks
Mohona chakraborty.

Booked indigo ticket using kotak bank app (Goibibo is travel partner). When the flights were cancelled, i didn't receive a refund. Airline confirmed that refund was issued to goibibo.
Goibibo booking # is n6ehq2lte.

Dear team
Its really unfortunate that i not getting any response from goibibo that why i am forced to mail you about my grievience.
I had booked tickets from your portal for spicejet then lockdown was imposed and flights were cancelled automatically. Spicejet had provided credit shell but after follow up with them they have initiated my refund which is credited to your portal.
I am in financial crisis this time and in urgent need of money, i request you to kindly look into my matter asap.
I am sharing details of pnr for your reference.

T6vwwl - ilham and arfat

Fchdyg - gousia, sameer, qiyaam

And i hope to receive a revert this time as their has been no help from your company till now.
Regards
Gousia jan
[protected]

I booked one flight from banglore to hyderabad in airasia through goibibo for the date of 24 march and my flight got cancelled by them and they asked to raise refund. Then i raise on refund and they said me to wait, but its been 4 months and now they are telling that, "there will be no refund applicable for your booking, as we have aborted the cancellation placed by you as per request". Clearly they are playing with me and not refunding my amount. Please help me out to get my refund.
Thankyou
Name - tarun pathania
Mob - [protected], [protected]
Email - [protected]@gmail.com
Pnr - zsgusb
Airasia i5 -1516

Sir, I have booked my ticket from Goibibo.com in Indigo Flight being PNR No. TL51WG and also booked in SpiceJet being PNR Nos. GBJ8WJ and NDL7GD. My money is in credit shell. I request you to please kindly return my money as soon as possible in the following bank details.
Account Name- Rosan Shaw
Account No. [protected]
IFSC- SBIN0002021

On 8th july 2020 i made my ticket from delhi - bhopal for 12th july (Journey date), the transaction was made, money was deducted and yet ticket wasn't issued.
I tried talking to their customer service but no response was given, just an automated ivr reply.
Please look into the issue.
I am attaching the receipt here with, which has the required details

I have not travelled on 22 of april 2020 due covid19 and i want my refund amount as soon as possible my booking i'd is tuac34qg4.