Ibibo Group / Goibibo Complaints & Reviews

Mumbai for my Daughter Sayma Rizvi for 16th of march 2020 with PNR no R89E3G. Flight was cancelled due to Covid-19. I have still to get my booking amount refund. I have tried several time to contact but of no avail.
Kindly do the needful
Regards

I have booked my ticket with my family where they were also in the same flight with PNR NBL2GA and F8U7UW . Due to cancellation of the flight by GoAir we called to customer care of GoAir for refund and they process our refund for both the PNR on 21st March 2020 only. For your reference find attached link for call recorded with GoAir customer care for refund on 21st-March 2020. Link : https://drive.google.com/file/d/1GW0w4kGsGnvgjQ8aMcLCYdQx1fyb8kWJ/view?usp=shari...⇄
Kindly download the call and check. They have clearly mentioned that they have the only option to give us a refund which will be processed in 7 working days. but till today (more than three months) i have not received any refund. Goibibo holding my money for no reason as I am not willing to travel anymore due to Covid-19. Goibibo process only one PNR NBL2GA for refund and they refuse to do refund for second PNR F8U7UW. Why ? They can't hold my money like this. Even since 4 months I am trying to get the refund but no response for refund. I want my money as they have hold my money without any reason since 4 months. Kindly help me to solve this issue.

I had booked Indigo flight PNR OF743F to and fro DOHA - BANGALORE however my return flight was cancelled cause Qatar has stopped flights from India causing Indigo to cancel the same.

You know what is funny here the says that goibibo web portal says I've traveled while Indigo says we cancelled the flight (screenshot attached).

Then I thought there might be some mistake then I tried contacting support the IVR keeps on responding that I must use web to cancel my ticket but in it is already marked that I've traveled.

There is no IVR customer support available from April just imagine this.

I don't if they are trying to fool people or getting fooled by themselves by loosing customers.

I hope they wake upto reality early they vanish into nothing.

Regards,
Naveen

I have booked two tickets on mumbai-delhi sector (Pnr : jdv2rf), which got cancelled by airlines due to covid pandemic and airlines confirmed full refunds via acm.

However, in goibibo site, it is shown that passengers have travelled. Initially it was shown that refund is in process but afterwards they simply wrote passengers have travelled. Kindly look into the matter and dont harass in an already tizzied time.

Cant they at least have the call back option. Their gia is as amazing as their web form which are basically unidirectional tools. I have booked two tickets on mumbai-delhi sector (Pnr : jdv2rf), which got cancelled by airlines.

The flight got cancelled due to covid pandemic and airlines stated full refunds would be made available through travel partner from where passengers actually booked the ticket. Airlines issued acm so that the transactions can be retrieved (Acm number [protected] and [protected]).

However, in your site, it is shown that passengers have travelled. Initially it was shown that refund is in process. Kindly look into the matter and dont harass in an already tizzied time.

Cant u at least have the call back option. Ur gia is as amazing as ur web form which are basically unidirectional tools.

Authrities should take cognizance of the situation and do the needful.

Hi team,

I booked a round trip ticket for myself and sreeraj on 16th feb 2020 for a travel to hanoi from kolkata and back dated 30th september to 10th october 2020 for ₹34419, pnr gq1ejr. However, the airline, indigo informed me that the flight is cancelled due to covid and the full refund will be processed to my original payment method.

So i should get full refund but goibibo processed a refund of ₹16162 and that too vouchers. I tried to connect to goibibo through mobile app, website, facebook, messenger & twitter but no-one is contacting me and helping me.

I connected with national consumer helpline and my complaint number is 211519.

Please contact me ([protected]) and sort out my issue and even better if the refund for the full amount is issued and in my original payment method.

Thanks
Mohona chakraborty.

Booked indigo ticket using kotak bank app (Goibibo is travel partner). When the flights were cancelled, i didn't receive a refund. Airline confirmed that refund was issued to goibibo.
Goibibo booking # is n6ehq2lte.

Dear team
Its really unfortunate that i not getting any response from goibibo that why i am forced to mail you about my grievience.
I had booked tickets from your portal for spicejet then lockdown was imposed and flights were cancelled automatically. Spicejet had provided credit shell but after follow up with them they have initiated my refund which is credited to your portal.
I am in financial crisis this time and in urgent need of money, i request you to kindly look into my matter asap.
I am sharing details of pnr for your reference.

T6vwwl - ilham and arfat

Fchdyg - gousia, sameer, qiyaam

And i hope to receive a revert this time as their has been no help from your company till now.
Regards
Gousia jan
[protected]

I booked one flight from banglore to hyderabad in airasia through goibibo for the date of 24 march and my flight got cancelled by them and they asked to raise refund. Then i raise on refund and they said me to wait, but its been 4 months and now they are telling that, "there will be no refund applicable for your booking, as we have aborted the cancellation placed by you as per request". Clearly they are playing with me and not refunding my amount. Please help me out to get my refund.
Thankyou
Name - tarun pathania
Mob - [protected], [protected]
Email - [protected]@gmail.com
Pnr - zsgusb
Airasia i5 -1516

Sir, I have booked my ticket from Goibibo.com in Indigo Flight being PNR No. TL51WG and also booked in SpiceJet being PNR Nos. GBJ8WJ and NDL7GD. My money is in credit shell. I request you to please kindly return my money as soon as possible in the following bank details.
Account Name- Rosan Shaw
Account No. [protected]
IFSC- SBIN0002021

On 8th july 2020 i made my ticket from delhi - bhopal for 12th july (Journey date), the transaction was made, money was deducted and yet ticket wasn't issued.
I tried talking to their customer service but no response was given, just an automated ivr reply.
Please look into the issue.
I am attaching the receipt here with, which has the required details

I have not travelled on 22 of april 2020 due covid19 and i want my refund amount as soon as possible my booking i'd is tuac34qg4.

Hi, i booked a qatar airways flight to travel from hyderabad to miami having travel date on mar 27 2020 from goibio but flight got cancelled because of covid19. From the next day on wards i am requesting for refund but there is no proper response from goibibo. I have raised several complaints from past 1 month to both qatar as well as goibibo. Qatar airways confirmed that they have processed the refund from their side but goibibo is not refunding the money. They asked me to share my check details and bank details on jun26th and sent a message that refund initiated and will be credited in 10 days.. But nothing happend. Again i raised an incident on july 6th.. They requested my check and account details once again.. But nothing happend.

Please help me in getting the resolution asap.

My pnr no: vrks2d
Booking date: dec21st 2019
Travel date: mar27th2020
Phone no: 91+[protected]

Dear sir/ madam,

I had booked two ways flight from goibibo that is hyderabad to tirupati and tirupati to hyderabad in rs 7635rs.
After few days i received message that my flight has been cancelled, so i contacted to flight customer care service they updated me that due to flight cancellations they are refunding full amount to goibibo and goibibo can process my amount.in fact i got confirmation email from the flight company that have processed full amount to goibibo but goibibo didn't refund me full amount.

I booked goindigo flight ticket through goibibo on 24th may 2020 pnr "aqdvnb" but flight got suspended due to covid-19 knockdown in india.
I spoken with goindigo customer care they told me that they refund full amount on 6th june 2020 to goibibo. Transaction id is[protected], i'm trying calling past 1 month to goibibo customer care numbers[protected] /[protected] /[protected] /[protected] /[protected] and also sent email to ([protected]@goibibo.com) but no response.

Thanks,
Pradip jaiswal

Flight booked through goibibo pnr md8atd and ticket number is[protected].
My finnair delhi to edinburgh return flight canceled due to covid-19 and full refund issued by the airline. Why isn’t goibibo giving that refund to me? Instead goibibo is lying to me for the past 2 months by saying that the refund is still being processed by the airline whereas the truth is that the airline has issued full refund to me. Screenshot of the email from airline attached herewith. Please expedite and get my refund credited to my account immediately. Any further delays won’t be tolerated. Thanks.

I have initiated my refund on 28th June.They told me to wait for 15 days..now I again submit a complaint and they called and they told me to wait another 10 days.I want to know the reason why they are playing with us as team assured over phone that we will get in within 15 days. As a member of go ibibo I never expect this misbehavior from thier end .This will lose their customer satisfaction.Please request to look in this matter..

Dear sir/ma'am
I have requested for rescheduling of my flight on 4th july 2020. My flight was on 5th july 2020 with indigo6e-982 with pnr ynhc7n and i have requested to reschedule on 30th july 2020 for the same flight. Till date it is showing booking in progress for rescheduled flight of 30th july'20 and reschedule requested for flight on 5th july'20. I have attached the screenshot for the same. I have requested before 24 hours of flight departure and from that time it is showing the same thing. Screenshot is attached for you reference.
Customer care executive called me and refunded rs 290 for the extra charge taken for rescheduling. I have paid rs 11000 approximately for my booking on 5th july 2020 and requested to reschedule the booking to 30th july 2020. Request was made by goibibo app on 4th july 2020. Neither rescheduling was done nor amount was refunded. Request you to please look into the concern otherwise i will be left with no option then to go for a legal step.in fact i have mailed thrice but it is irresponsive.

There is no email id provided to contact customer service or even to raise any complaint.
Any mail sent to goibibo comes back as no reply email id and we are forced to check online 24/7 online chat forum where there is no correct reply received for any query as it is automated question answer with few pre defined questions.

there is no way to escalate any complaint or send any mail which can be used to track the delay....

We had booked the tickets for two person on Sunday, Mar 10, 2019 details below:
journey date : 08 Jun'2019
Brussel - Amsterdam and Amsterdam - Bangalore
Booking Id: RMDWLZB4D
Airline : JetAirways

Later on 17th April Airline stopped working and asked us to cancel our tickets.
We got the ticket cancelled by Goibibo as they were not willing to provide any alternative flight and got an email saying we are eligible for full refund.

Now, its been one year and if we call customer care of goibibo with this reference number, we just get information saying they are still working with jet airways.

The status on goibibo site says refund in progress but the status has not been changed for last one year.

I made an international booking through Goibibo from new delhi to doha and return, due to covid -19 I cancelled my booking on 16th of April and I accepted all the cancellation charges, with all the endless calling and waiting i still haven’t received any refund and also they are not receiving any calls now . So i want to file a fraud complaint against them as their covind refund timings are also completed now Thankyou Sudhanshu rai