Ibibo Group / Goibibo Complaints & Reviews

Dear sir / madam,

I am writing to you to raise an issue about: flights

The issue that i have experienced was: i have booked tickets for 8 passengers via different pnr nos - fi8rxm, sgch7s, wd8mkb, tp75qx... It all has got cancelled due to covid -19 outbreak and airlines has issued credit note without deductions however my requirement is not a credit note but full refund... Kindly look into my issue... Indigo people have refunded money to go ibibo but they are not refunding money nor able to connect with go ibibo cusotmer care.

It occurred on: 14/06/2020

Since my money is kept with go ibibo after refund from indigo on 14th june'20 hence i want my entire amount to be transferred back into my account.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Kuldeep hanumant

I had cancelled my flight from mumbai to bagdogra (Scheduled 21/06) because the airline cancelled the bagdogra to mumbai flight (Scheduled 20/06).

The airline informed me that the entire amount would be refunded for both the tickets.

However, i have not received the refund amount of mumbai to bagdogra flight. The airline told me that they have already credited the amount to goibibo. However, the gia app in gobibio shows that a refund of amount 0 was initiated.

There is no way i am able to reach any sales representative.

We had booked a flight ticket for travel on July 1st, from chennai to mangalore. Booking was made on Goibibo site on June 19th and airline was Indigo airlines.However, Indigo sent an sms on June 28th stating the flight is cancelled due to Covid. Upon asking Indigo for refund of amount, they said that refund is processed to Goibibo since the ticket was booked through Goibibo. And they also said that we should followup with Goibibo for obtaining the refund amount. There is no support from Goibibo in this regard and we are left in the dark, without refund of our ticket money. We request your intervention for obtaining the refund money at the earliest. It was promised bu Indigo that there will not be any credit shell created and funds would be credited to our credit card account. However, since the since the trip status on Goibibo appears as travelled there is ambiguity. Hence this escalation. Kindly resolve this issue and help us get our money back. Details of ticket attached.

I had done the above booking and could not travel from India (Due to Covid 19) due to which, I could not travel further from Sydney to Auckland against PNR VT42JH. This was the flight of New Zealand Air.
As this covid problem started, I had been following up with your team, for cancellation, but could not do so till the last moment. In the meantime just before the travel on 15th March i received whats app from your end (proof attached) to take insurance against the above trip by selection of option 1. which i did then i got the link and paid Rs 998 to secure the trip cancellation upto Rs 25, 000. Till this date I have not received the policy documents nor have you been able to help out against my loss.

I was looking forward to what you will do. But Alas, no help was coming directly nor you were able to send me an Insurance copy that I can follow up to get a refund of my Rs 22, 793.

After this, i was just thinking that now is the time to not to do the business with the aggregator, because at problematic times they are not able to help nor handle the situation and instead of thinking of business the focus is only on profitability from each transaction rather than profitability in overall business. This thought came to me because the Hollandamerica cruise booking which I had done gave 125% credit. Etihad travel booking which was done that gave Future Credit with $ 100 extra per ticket, whereas booking done through aggregators like you are simply looking around instead of running around and helping the CUSTOMER.

But again my perspective changed, when i received a call from your team on 13th May 2020, followed by the mail. In the call a person assured me that your team is trying to get a refund and will revert me at earliest with the same.

I waited for a week, then today when i called up your system diverted me to go on net and do the chat. Your system chat is ### (i am sorry to say so with harsh word, because it's a program to frustrate rather than providing proper response). Again I dial on [protected] at 12:15 (this time I am giving so you can check the recording) and your agent says that because all are working from home they are unable to help, citing the reason of Covid 19.

Now, please think, if you people in travel constantly remind me of covid 19, the unwanted history and then you are spreading the fear among the people who are contacting not only for the past but for future business and in the process you are a loser.

Please do needful and solve my past problem fast, because from the bookings you can see that I have already planned to go to Canada on tour in October 2020. I still have to do lots of other booking and it's your responsibility also to generate confidence among the traveller like us, by solving the past problem at earliest.

I have already booked Antarctica Cruise for Jan 2021 and further North Europe cruise for June 2021. I have to book lots of flight and hotel booking in the months to come, so it is in the interest of our relationship that you solve the problem at your end itself instead of awaiting another person's response. If you can understand faster it's better for everyone, otherwise if people's psychology changes, aggregators will have a very tough time to get turnover, forget profitability. In my case you will be able to recover also from the Insurance policy which I took through your link. So please tell your team to spend energy. Help Clients and Help yourself.

CA. Rajesh R. Dalal-[protected].

I am manohar singh. I booked ticket from Jaipur to Indore on 4 july 2020. But I got a call from bus operator on that evening that my bus has been cancelled. I called to operator to refund but operator said that Goibibo would give refund. So look into this matter immediately and start process to give refund.

This is with reference to our Flight Booking PNR No.UFYVKW for 3 passengers from Vienna to Mumbai via Istanbul scheduled ( now cancelled) on 8th April, 2020 by Turkish Airlines.
As you are aware that due to the outbreak of COVID-19, all the international flights have been cancelled. We had made the said flight booking on 26th October, 2019 and paid Rs. 72984/- towards the booking.

We sent an email on 8th April, 2020 to Turkish Airlines to confirm the refund.On the same day, in reply to our email, the Airlines confirmed the refund and advised us to contact the travel agent which is Goibibo. Thereafter we are in touch with Goibibo. However, unfortunately, there is no favourable response till date and hence we have had no other option but to approach Consumer Complaints Forum.

We are unable to understand why even after confirmation from Airlines Goibibo is unable to refund amount. The matter is pending since 3 months.

We request you to look into the matter and oblige.

Regards,
Sanjay R Lotlikar

Booked indigo flight tkt scheduled depart on 11 july 2020 pnr dlqytq flight no 6e2486 but company suspended the flight due to covid 19 and also initiated the refund on 26 june 2020. But there is no resposnse from your side regarding status of my refund. Also i mailed many times to [protected]@goibibo.com but no response till date. Kindly look into matter and convey the time required to get my refund.

I am working in Delhi in a media company.during lockdown period I booked a ticket from Delhi to Hyderabad on 19th April 2020..air asia flight 15-726 pnr: j135xp and paid rs 2223/-.for ticket and goibibo commission.
Unfortunately govt extended lockdown period and air asia canceled flights and sent me that information.promised full refund. But till date I haven't received any refund.i tried many times to remind but goibibo message was refund under process..
Kindly arrange to refund my money pl

Dear sir,

This is reference to the booking id gofldkmb[protected] on 3rd june 2020,
For which the transaction of rs 11454 happens through my kotak account but ticket was not generated. This booking was made through kotak goibibo app.
I tried to book twice from the same platform on 4th june 2020 but again the transaction of rs.11454 happens and no ticket generated booking id is gofldkmb[protected].
I have mailed this issue to [protected]@goibibo.com and they have agreed that ticket booking is not generated. They have also said that amount will be refunded through the same source from were the transaction was made within 5-14 working days but now it is more than 1 month and i have not yet received the amount.
Please look into this issue i have also attached the snapshot of the mail for your reference.

I have not recieved the refund against the abovereferred air tickets which were cancelled due to covid 19.
An early action may kindly be solicited.

Joydeep bhaumik
Sr law officer
Govt of west bengal

Dear sir/madam,
Request to kindly check my refund status of my train number-16724 ananthpuri exp, from ncj-ms, dated 7april 2020, pnr-[protected], the said train was cancelled due to prevailing covid-19 situation in india, as government of india guidelines all train services are cancelled from 22/02/2020, and refund will automatically get credited to users account, but unfortunately i didn't get my refund amount for this cancelled booking.
Hence it is requesting you to kindly refund me my amount.
Thanking you,
Yours faithfully
Jatinder singh
[protected]
Show quoted te

To: [protected]@goibibo.com, [protected]@goibibo.com,
Cc: [protected]@govmu.org, [protected]@govmu.org, pmo.[protected]@govmu.org

Please find refund confirmation for Indigo flight PNR : NIC62Z amount of Rs. 10, 035.00.
Looking for the earliest resolution date, when the amount will be credited back to my bank account. pdf proof document is attached for reference purpose.

Hi,

I tried to book a flight from hyderabad to jaipur on cleartrip, but after making the successful payment through airtel wallet, it was showing the payment unsuccessful, its been 21 days, i didn't get refund.
I contacted airtel customer service, they said contact cleartrip and when i contacted cleartrip they said payment receiver is ibibo web, please contact them but there is no way to contact them unless i booked a ticket directly on their website.
Pfa for transaction proof in airtel wallet.

Trip id:[protected]
Payment reference number: [protected]

Book ticket from Delhi to Gaya from goibibo on 2nd April for 19 April which was cancelled automatically due to corona outbreak but I still didn't get any refund as it said DGCA claim refund on 4 may, 21 day time which was given by DGCA has passed and I still didn't get any refund.They say use our web forum but it show you have no upcoming booking with us and as there is no way to communicate them due to lock down they are taking advantage of it, it's been a very long waiting for something as simple as refund.

Please do something as I am waiting for refund desperately in this pandemic.

I have attached my booking details please do have a look.

Hi team,

Created 9 tickets as of now for the refund on flight cancellation happened in mar 2020. Just imagine the service from goibibo.

Looks like goibibo support team, without reading the issue description simply closing tickets with some junk information.

In some cases, they just drop the call in the middle and soon they close the ticket.

It's been more than 3 months now, can you please complete the refund asap.

Fyi
—

Scott reference number for the refund :[protected].

Below are the list of tickets (8) raised and tickets crated date.

Ticket - [#31571167] - may 27 2020
Ticket - [#31586845] - jun 3, 2020
Ticket - [#31590761] - jun 4, 2020
Ticket - [#31594533] - jun 5, 2020
Ticket - [#31596985] - jun 6, 2020
Ticket - [#31602608] - jun 9 2020
Ticket - [#31651531] - jun 30 2020
Ticket - [#31655530] - july 1 2020

Thanks,
Navya pradeep
+91-[protected]

I had booked my flight from Bangalore to Ahmedabad for 16th April. However 2 days before the flight I was notified by Goibibo that the flight will not run and requested us to cancel the flight booking. I went ahead and cancelled the flight but its been more than 2 months I have not received my money. I understand these are unprecedented scenarios but 2.5 months a long long time even in the situation of the pandemic to update me on my refund. This is pure harassment as it is impossible to reach Goibibo's support and they have replaced their voice support stupid incompetent chat support which is super dumb.

Please update me on the refund for my flight booking with PNR number: WRKPKR.

If I still od not receive any update on my refund in another 2 days, I will have to unfortunately file a legal complaint in consumer court.

I have booked a ticket from seattle to delhi via paris through goibibo (Pnr g2k7t4 travel date 18 mar 20). But the flight from paris to delhi got cancelled due to covid 19. Due to that i have to cancel my ticket. But i have not got the refund till date from goibibo for my cancelled ticket.

The amount of refund due to flight cancellations due to covid has not been full. Goibibo has deducted cancellation and reschedule charges from the refund amount which is totally wrong.

Hi, mr. Sanjay bhasin
Greetings of the day.

I need your intervention urgently.
For last two months i have been trying all ways and means to reach a person in goibibo to help me get a credit shell or refund of my paid air tickets booked thru goibibo.
I had written so many emails to customer service, but nothing worked out.
I have booked round trips tickets for 4 persons from chandigarh to goa.

Airlines pnr travel date from to amount
Indigo (6e677) pnr tllhpt 25 march 20 booking id: n6etllhpt (How can you show traveled in lockdown)
Indigo (6e677) pnr zfpn4v 25 march 20 booking id: m6ezfpn4v (Why half pay ment refund..? Why penalty..?? Cancel due to carona & its refundable flight)
Indigo (6e806) pnr uh9dps 30 march 20 booking id: m6ezfpn4v (Why half pay ment refund..? Why penalty..?? Cancel due to carona & its refundable flight)
Indigo (6e806) pnr anit9h 30 march 20 booking id: n6eanit9h (Only for this flight i recieved credit shell from indigo which i dont want cause i dont know how long this covid -19 going on, i want my 100% refund only)

I booked these flights tickets for my sister as a gift tour from my side & booked through my axis credit card.

Name manoj kumar dogra
Mobile 9855*8

Both the tickets have got cancelled due to covid-19 and there is no information on giving the credit or refund.

The indigo website is so horrible it does not allow you to navigate. There is not a single person who is viewing customer issues at goibibo.

Pl understand i am jobless for more than two months and its with pain that i am writing this mail to you.
I hope someone will call me and help me out of this mess. I have been your customer for more than 8 years if i am not wrong.

Request my issue before coming monday otherwise now i dont have the option to knock the consumer forum door.

Regards
Manoj kumar dogra

My booking id is gofldand9a[protected] with pnr k1vkwm.
I cancelled the ticket through goibibo app. The refund processed is rs.6350 however i have booked the tickets amounting rs 14670.
Since the flight got cancelled by airasia i am eligible for full refund. I request you to look into the matter and take necessary action at the earliest.