Ibibo Group / Goibibo Complaints & Reviews

Booking ID: CARPIGE6ZVFK5VD) from Hyderabad City to Hyderabad Airport:

Driver's name: G Mahendar
Contact number: [protected]
Cab details: TS07UG1765, suv
Thu 6 Oct 2022 at approx 3:30 AM

The booking was at 03:30 AM and the driver intentionally claimed that he didn’t receive booking and demanded extra money to come and pick up.
Called customer care and cancelled the booking, but still money was charged on the account

Regarding refund of cab. And not responding.

Please refer attached mail for details

Dear sir,

i had booked a cab from gandhinagar to rajkot on 4th oct. i had not travelled. i have a raise a concern about car had an accident and damaged and also it's not a safe for travelling 250km. Driver denied to take photos of car. so i have requested for other car or cancellation with refund. still i am waiting for resolution. we had an discussion with you at that time i informed driver to stay there but driver was gone without inform us and we are help less at that time no one was given respond and after waiting for 3 hour we are traveled by local bus from gandhinagar to rajkot. now i want full refund of my money please give as soon as possible. i had talked with customer executive 4-5 times on 4th October every time they are told me will call within 5-10 minute. but now 2 days has been passed i have not received any call from your side. please close it asp and give full refund to me.

I have attached booking details in attachment.

Waiting for resolution

Regards
Sagar Nena

Dear Team,
I had a booking on 6th October, 2022 at Hotel Le ROI, Haridwar.

Today I have received a SMS that I had cancelled my bookings and I am not supposed to receive any refund.

But, I didn't have cancelled my booking.

Then why I should not any refund?

Arrange my refunds.

Regards,
Bipasha Mukhopadhyay

Goibibo id: HTLDMAOUWDTBMVFZ

I am done my. Booking on 5th oct to 6th oct at hotel dhingra in moga city for my business meeting. My booking id is HTLDSAS939FMEQUJ. Booking amount is 10323. When i go at there location i was shocked i saw there is a hospital not a hotel when i call at help line she said to me give me 2-3 minutes i will call you she call me after 15 minutes she said hotelier not contactable. I face hug loss due to i not joined me meeting on time.

Sorry but I need post the issue here with others.
From last 10 days I'm frequently calling for refund issue .
First of all company has issue with successful transaction, money deducted 2 times from my account balance but service not done that time
Now I got one time failed transaction refund but where is other one??
How can be RRN can be same in both different refund transaction??
Really got disappointed.
Transaction details
2925 ₹
Not yet credited with wrong RRN.

Details
Booking id: GOFLDMTAND0FAF[protected]

26th September Kolkata to chennai airindia flight

Rs: 2925/with RRN:[protected]

One customer executive told me to chargeback...as bank official statement and website only merchant has to do the chargeback not the customer.

I faint up with goibibo

I have cancelled my International flight PNR - MY1I3U because of some medical emeergency, the cancellation request was raised on 23-August-2022, but after following up with customer care executive multiple times (15+ times) over email, I am not getting any response.

I have reached out to Airlines as well, they informed that its already processed at their end(attaching response from Airlines), so I need to check with Travel Agency (which is not responding).

There is not direct contact where I can call and talk, I am GoIbibo customer from many years, this is very disappointing for me and frustrating that I need to post the complaint.

- Amar Baboo

Hi, i booked a ticket last night from bhavani to bangalore..pnr ORED1514723
Tha bus not arrived on time and arrived 2hrs late to my boarding point. Actual time they mentioned around 6.57am. bangalore reach time said 12pm..one hrs delay is fine..but it took 2 hrs and it makes my trip useless as i had an appointment at 13 hrs in bangalore. Due to that i raised cancellation. Also informed driver to cancel as well..my seat no 11bub.. he also said ok. I came back home. I got the message from goibibo and saying my issue is closed. There is no update what resolution they have given..
I dint get my refund as well as i dint travel due to extreme delay and missed my appoinment as well.
Seeing for a refund..but no where i can raise this issue in goibibo as its saying the trip is completed. Please get this investigated and refund the amount

Thanks
Boopathi

I made a bus booking through goibibo on 25th September 2022 at 12.28AM and saw that the bus fare of rupees 386 has been deducted from my a/c so i thought my booking is successful but after sometime I received a message that there was technical error and that they have received the payment and it will refunded within 2 working days.Days have passed but still I haven't received the refund.

Hi,

I had changed my date and paid for it as well. The transaction reference is as attached. I am not sure whether my flight has been modified or not. Please confirm urgently....

I am just sharing my experience with the Goibibo Application.

I have created one booking from Goibibo on 31 aug and due to some personal issue i have to cancelled the booking and the booking was refundable now ut is going to be 1 month till date i haven't received my refund amount totally a fraud company i will suggest never to use Goibibo i have called more than 100 times but have not received any resolution till date Will you ever refund my amount i have shared my bank statements as well but still you guys are cheating on us and your employees are just making fool of people i requested all the employees of customer support not to disconnect the call but they always disconnect the call without my consent even i have went to the police station and the police officer had a word with the goibibo employees but still after a while they have disconnected the call this is the final warning that i am giving to all of you or else i will forward your fraud company to consumers forum now as you guys think that consumer is fool and you people are simply saying that yes you can go to twitter over the recorded call.
Till date i haven't received any resolution they just have informed me that refund has not been given by the bank and bank is saying that with the RRN id shared by the goibibo there is no such transaction has been done.
A lot of fake commitments and a harassment done by you. Bank detail and when we share the bank details we never get a call back with resolution only revert whuch we get is we will update you within 48 hours i have asked many time that i have to speak with the manager they give us the mail commitment that manager will call after 24 hours but till date non og your bloody manager is free to call us and give resolution ut still no call back received.

I have booked flight on 10th June and later plan was changed so cancellaed the flight prior 1 month and still struggling for the refund as Goibibo has generated the RRN number and after complaining they have asked for 4 months statement then there is no response from the Goibibo team.

I have paid from my pockets and still struggling to get the refund back from Goibibo.
Booking ID: GOFLDMTANDC86F[protected].
Complaint Reference No.[protected]

This is with reference to the Booking Id: HTLINARCMNAEB5XK dated 20/09/2022, wherein we booked Hotel in Tromso, Norway from 11/12/2022 to 21/12/2022 and made full payment.

To our utter surprise, the booking failed and refund wais not issued to us despite our various followups with the customer care service.

We did not expect such intentioned lack of cooperation and deficiency of service from your end. Requesting you to refund the full amount as soon as possible. Otherwise we will be left with no option but to take legal action against you.

This is to inform you that i placed a booking on go ibibo app of a hotel in mumbai which was a non existent hotel they deducted the money but now they are not refunding the money on fraud booking...i had to face a lot of diificulties and unprofessional behaviour of their customer care.. they did not assisted me on this problem.

I have cancelled a flight from goibibo for which they have refunded the amount in gocash wallet. I am unable to either transfer that balance to my account or use the amount for any other booking.

We are unable to check in to the hotel.
Hotel is not accepting the online booking it seems.

Goibibo ID : HTLDNARF36YXJHFJ
PNR : [protected]
Hotel booked on 20 Sep 2022
Thank you for booking with us.
Your booking at OYO 44583 Alpine Glow Heights,
Hyderabad is confirmed
Your booking at OYO 44583 Alpine Glow Heights from 20 Sep 2022 to 22 Sep 2022 for
1 guest(s) is confirmed. You have reserved 1 room(s) for 2 night(s).
Your have paid an amount of INR 1829.
For your booking, cancellation charges will be applicable as per the cancellation policy.
To know more, please refer below.
Manage your booking online
OYO 44583 Alpine Glow Heights, Hyderabad
Couple Friendly Hotel
H-15-736, Alwal Rd, Banda Basti, Bhavani Nagar, Alwal, Hyderabad, , Hyderabad, IN
[protected], [protected]
[protected]@oyorooms.com
Important Information
•
Please contact the property for any requests related to early check-in or
late check-out.
• Do not forget to carry a valid ID proof like passport or aadhar card (PAN
card is not valid).
•
Please ask the property for the GST invoice at the time of check-in and
collect it at the time of check-out (valid only for properties in India).
Booking Details
• Complimentary Breakfast is available.
• Complimentary Dinner is available.
Check-in Check-out

I had made 2 hotel room booking on Gobibo on 19th September 2022 at 9:51 am.booming id is HTLDNARZ76C9XLSF transaction reference number is [protected]
[protected]

Exact amount is 5384 instead of this I had paid 10768.kindly refund the excess amount

I had book a flight ticket for 24th April 2022 from bangalore to imphal via Kolkata from goibibo, but the first flight from Bangalore to Kolkata got delayed and I couldn't able to take the second flight so after wasting my time for around 3hours arguing the Air india airlines cancelled my ticket..I applied for refund request and it was showing that they will refund the amount before July 31st 2022 in the goibibo apps..and after dt also it was showing awaiting from airlines.. I called directly air India airlines customer service and enquired about the matter n they told its already initiated after 4 to 5 days of ticket cancelled..but now its been 5 months and still it's showing awaiting for airlines..I tried goibibo customer care I couldn't able to connect with any of the number..tried mail also nothing helps, the amount which I paid was rs 8129..plz help thanks in advance

Booked the hotel paid online the hotel guy asked extra 500 to check in but I refused then I asked for customer support and they took almost 2 hrs for resolution just delaying the issue and wasting my time..at last after so much time lost and the day wasted they agreed on refunding money and that too it will take 10 days. No compensation nothing worst ever experience on Goibibo.

I’ve booked a hotel on goibibo.com on Saturday 13/08/2022 at Udaipur, Rajasthan for 4 people.
I left Jaipur at 12 afternoon on my way to Udaipur at 08:45 PM 5 KM apart from location got a call from Hotel owner saying that room was not available at the moment. I called back but he refused to make any other arrangement for me. I raise my issue to goibibo & with 52 minutes long call(Yes, with the agent) I said that it’s difficult for me to find any new hotel at that very moment due to Holidays & at end time both online and offline asking for higher amount. So I asked him to give me any other room booking. But instructions The agent said me there..
1. They’ll initiate the full refund of existing booking.
2. Get book any hotel of your choice at the moment (Online or offline) and provide the bill, they’ll initiate the reimbursement for the same upto ₹3500. Still I’m not agree, but they ended up saying that it’s last what we can do for you at this moment. (Which is quite unfair)
I demanded room in exchange of room but they refused. So at 11:00 PM, I literally searched nearly 15 hotels for just the room, all my family was worrying due to fear of not getting room & we might have to spend night in car.
At 11:13 PM with less facility & poor service, find a room at ₹3600 (much higher than what they offer) but I don’t have any choices left so went with it.

On next day, uploaded the bill, expecting to get upto 3500 back but didn’t get reply even after a week, I again tried but couldn’t connect. On 30/08/2022, they initiated a reimbursement of nearly 2000 against my booking with saying it’s maximum what we can offer.

Certainly not happy with such horrible experience and with the service !