Ibibo Group / Goibibo Complaints & Reviews

I recently booked a flight ticket from Goibibo. The baggage allowance that i received on my ticket showed 20kg. When i was checking in the Indigo Staff informed me that my baggage limit was 30kg and not 20kg. Basically for the same price i ended having a lower baggae allowance just because Goibibo has not properly updated the allowance limits on their website. The ridiculous part is that i reached out to them on Twitter and basically their...

First of all they cancelled the hotel by itself.now they are not refunding my money. I have booked a hotel in Delhi with booking ID HTLDMAQ7G94ABZET and pnr [protected]. No one is responding to my emails when try to call customer care only bots are replying....

I booked a ticket for 3rd of October and I received a confirmed ticket for 3rd September. I contacted them within 24hrs to change the date or cancel the date. They told their sever is down and they can’t do anything at the moment at all. I called more the 20times that day same thing, next day same thing! 3rd day… they can’t do any of that as they can only make changes within 24hrs. Contacted The airline within 24hrs they couldn’t...

I have booked two tickets for Kolkata to Srinagar connecting from Delhi for 28th September. On 22nd August I got the notification that the fight from CCU to DEL got cancelled. And for that they provided me two solutions: 1. An alternative afternoon flight same day. 2. Partial refund (for CCU-DEL). The alternative afternoon flight is not an option because I’ll not be able to catch the connecting flight (DEL to SXR). When I asked why I’ll...

I was booked the bus ticket from bangalore to hyderbad for 12Aug 2022 but at last moment bus was cancelled due to vehicle breakdown by operator i want refund what I had paid...

We had booked the bus from.vapi to mumbai but even after waiting for 4 hours the bus didnt come. There was no bus driver's contact details nor there was any bus's registration number how should we contact if the bus is cancelled then also we could not get any intimation.such pathetic service horrible service. And when i called the customer care the person told they are working on it and with in 72 hrs they will intimate us with the solution...

Hi Team,
I booked bus from Hyderabad to Bangalore.
Operator called me and cancelled my bus and informed me that i will get total money refund back.
After that the people are not lifting our calls for the questions being asked by us. So i initiated the refund as they cancelled my travel
Requesting you to refund ASAP, so that based in it i can book other buses as I need to travel tomorrow only.

Please...

I have been denied check-in to the reputed hotel which I booked through Goibibo because of the inter-faith.
I was so disrespectful and unconstitutional. I was literally shocked when the receptionist said that they won't allow interfaith couples to check in.
I called goibibo customer care and they too backed up the hotel saying that no hotel in the area is allowing interfaith couples.
If you so open about this problem...

Respected sir we have booked ticket for flight from udaipur to Srinagar and Srinagar to udaipur and we had cancelled the flight two month prior through goibibo but they responded to submit the medical certificate as my wife is pregnant and I have submitted that even after that our ticket not cancel and we are refunded only 1128 out of 31000/- booking I'd GOFLDMTANDO[protected] deeshant and anjali...

I have tried to book one flight on goibibo app I have made a payment of Rs. 8009 using mobikwik wallet. Money got deducted from mobikwik wallet but booking not successful on goibibo. I tried to connect with goibibo but I am not able to connect them. I have attached the transaction receipt below....

I booked a cab from chennai to Coimbatore with the booking id CARPDGCJXPJNR62 and again modified the time and got a new modified booking id CARPIGCJYECCXFO and till the last minute I didn’t received any cab driver details and I missed my most important meeting in Coimbatore also received only the refund amount of 159 but not received the amount paid on first booking ID. Never Expected this kind of attitude from Goibibo...

I had paid money for a 5 star rated hotel through goibibo but the service was literally poor. Aadhar card is not acceptable, no smoking rooms available even after paying extra and even no call service. Several calls to goibibo and hotel staff but they don’t even bother. I want my full refund....

I made online payment through Indian Bank for recharge of Vodfone for Rs.2899/- + GSt = Rs.2940.64, on 09.07.2022, Though amount is deducted from my bank account, but recharge was not done.
Transaction details is as follows:
09/07/2022 online transfer withdrawal transfer payu [protected]/inditab solutions pvt ltd/TRANSFER TO [protected]
M/S IBIBO WEB PVT LTD INDIAN BANK MGT 2940.64...

I booked a room in hotel " Pitambara palace" but it turn out to me different from as portrayed on website. And hotel management service are too poor and hotel manager was trash talking to me. On seeing there interior hospitality, I decided to not to stay at that room and I left the hotel without check-in to room. So I want my refund for this troublesome experience....

Hi Team,

It was a horrible experience I faced yesterday when we booked this property via Goibibo.

The booking was successful and I got confirmation on the same. But when I reached this property at 8 PM, the owner denied access saying there is no Rooms available and it is Goibibo app issue.

We were standing in road for 2 hours in rain with family. The customer care team informed me that the amount...

I had made booking Of Rs 7310 on 03/08/2022 amount got deducted but booking was failed I received msg from goibibo amount will be refunded within 2 days I’m following from many executives till now amount has been not received I’m getting blame game from executive department pending dependcies when company works on online payment there should be strong gateway to check
Please reach me [protected]@gmail.com
It’s irritating...

Respected sir
This is with regards to the delay in receiving my refund back for the cancellation of hotel at Nashik.
I had done my booking on 14th july and cancelled on 19th july, on the same day the refund was initiated but due to some technical issue with sbi credit card the refund got failed..
Go ibibo asked me to wait for 12-14 days to fix this issues then again i call back on 1st august to know my refund status...

I have recently canceled an international flight from Mumbai (BOM) to New York (JFK) leaving on August 12. Goibibo portal says the flight has been canceled. However, the airline's saying the ticket's still active. I've been trying to reach goibibo for support. However, their support numbers are not working. I'm always getting an automated reply about the flight status. I talked to the airline and they're saying the ticket needs to be canceled...

Dear Trilok,

Your support request regarding cancellation, for your booking ID: GOBUSANDAF922B96B6, has been successfully created. Your request ID is[protected]. We are currently working on your
request and will share an update soon. You can view the details of your request here: https://go.ibi.bo/VhiOG8N9nsb

Team Goibibo...

Hi Team,
My Name is Dhanavath Rambabu Actually i booked flight 6th of this month and payment process is done but i didn't get any confirmation from your end. After few hours i checked with costomer support they said about bank server issue you're ticket is not confirmed so you will get you're money with 2-3 business working days but till now i didn't get my refund money. i tried to reach costomer support and helpdesk etc but no one...