Ibibo Group / Goibibo Complaints & Reviews

I am writing this mail with extreme dissatisfaction with how goibibo has handled my refund for pnr mk99gt.
Refund processed by indigo : 20, 716/-refund received from goibibo : 13, 286/-amount deducted by goibibo — 7, 430/-
Let me give you the full context here.
- i booked a mum-dubai return flight (6-jan-20 onward & 11-jan-20 return)- the return flight (Dubai to mumbai) got cancelled on 11-jan on account...

Booking ref Id: RBN659UHAMZ I have booked bus ticket via goibibo, and then cancelled them. its been over a month now and they haven't refunded my amount back.sine 20 days i have trying to call customer care but not reachable as mentioned on the company website the refund process takes a maximum 7-14 days but in my case its been over a month now....

I have booked bus ticket via goibibo, and then cancelled them. its been over a month now and they haven't refunded my amount back.sine 20 days i have trying to call customer care but not reachable as mentioned on the company website the refund process takes a maximum 7-14 days but in my case its been over a month now....

Pnr/booking id: rbn55q29jn9
Bus: hyderabad to bhimavaram
Travel date: 8th may
Reason: bus has been canceled by service provider due to extended lockdown....

1. Flt booked vide id : N6EHD3J8L for 19 Mar 2020 was cancelled. But goibibo showing "TRAVELLED". No refund issued till date. No option on webpage. Mailed many times but not response..

2. Return flt booked vide id: NAKRU4ZNI for 31 mar 2020 was cancelled by Airasia. But goibibo showing "travelled". No cancellation /refund option on webpage. Mailed many times but not response.....

A refund was processed by my carrier on 20 March, same was processed by Goibibo on 12 April. I haven't received anything till date. I am not able to contact customer care. Email is unresponsive. Web form is not working for me. I am not able to contact Goibibo by any means and they are not processing my refund of 24, 0063.
PNR QEKMKI...

Goibibo issued credit voucher and its amount is less than booked amount where already travel insurance paid. Now when i booking new ticket credit shell is not working. No proper communication...

I have tried reaching goibibio on their chat app, customercare numbers and emailed to [protected]@goibibo.com but no response from them at all.

My booķing id is : amduq4lql

When i reached airline customercare thay said i should ask for voucher through goibibo.

2 days back i got a message that 34, 407 is refunded. I asked for refund voucher which is issued by british airways for full amount paid.br...

My flight with pnr n32i8g and case no. 52331798 was resolved by air asia by providing the refund to goibibo (Email proof attached). However goibibo has unethically retained the money for themselves and giving me a credit voucher only. Moreover goibibo is not reachable on phone nor do they respond on emails. I need to get the refund which is rightfully mine....

Hi i am book a ticket on 3 months ago and the ticket was already cancel because of corona virus on 15 march and i am calling goibibo customer executive and he say your money will reflected on your account only 2 day and after 1 week i will cal again and he says your money sent to you account and money never received and then i will cal again many times but there is no response in customer care and self support app every time same answer 2-3...

While making payment for vodaphone - payment has been credited to your account on 22/5/20 ref no[protected] union bank of india net banking amount rs 604.58 time 11.12.49...

In my case, my cancelled ticket has been re-opened by goibibo.com and no notification was given to this effect. Today (24th may 2020) when i logged in into my account on to their website, i found a notification in red color stating
"dear customer, there will not be any refund applicable for your booking, as we have aborted the cancellation placed by you as per your request."
Infact i have a cancellation voucher from them on...

Flights has been cancelled for my booking id ndcumggbt and ndcu6hgbt for 2 return tickets for myself and my wife from chennai to detroit for 27th april 2020 and return from detroit to chennai for 19th may 2020 due to covid19. I had booked 3 tickets and cancelled due to covid 19 on 5th april and i have received refund for 1 ticket with booking id ndculggbt on 8th april 2020 but still its more than 45 days and i have not received the refund...

I had booked 3 return tickets from chennai to detroit in usa for april 27th 2020 and return from detroit to chennai for 19th may 2020. But due to covid19 and since all international flights were cancelled, i had cancelled my tickets on 5th april 2020. I have received refund for 1 ticket on 8th april 2020 but did not receive refund for 2 other tickets. I tried all ways to contact them but i am not getting a proper answer from goibibo. Currently...

Booked 5 tickets for trujet 2t-144 on 18 may 2020, departing time 21:25 with pnrs ef22e2 and u22e8b.
The flight is cancelled due to corona outbreak. Due to the reason being the flight itself is cancelled im eligible for a full refund of rupees 7552.
But rupees 368 was refunded.

For the same flight, i booked 2 more tickets on easemytrip.com with pnr e592e5 and p43a24 and the amount was fully refunded which means...

I have booked flight ticket through goibibo, for journey 15-apr-20 from pune to lucknow. But flight was suspended due to a nationwide lockdown.

At 05-may-20 i have raise a request for refund at goibibo, but 18 days have completed after raising request and still i have not got refund.

Pls provide my refund urgent.

Pnr - dfeftr...

My train ticket has been cancelled on 14 march and i didn't receive any fund do many i raised the complainant but there is no action taken. Due to covid condition i need my money. Could you please look into this and take strict action to them.....

Hi team

This is one of the worst experiences with goibibo, i feel i’m being cheated and penalised for their mere irresponsibility, i had a planned vacation on the 4th april to singapore, but i gave the team a heads up in feb that i will not be able to travel due to covid that too with my 4 year old baby, the airlines got cancelled however the refund was made but the hotelier denied the cancellation, i was very clear...

Subject : booking not confirmed while fresh booking done through credit shell (Pnr no. Zcq3fr) against cancellation of flight due to lockdown for pandemic covid-19

While fresh booking of air ticket is done yesterday ie. 21st may' 20 against credit shell of above pnr, booking is not confirmed in spite of successful payment of difference of fare. Please resolve the issue as i have already paid the difference of fare through my...

Booking pnr kxehf3 booked through goibibo. I cancelled flight by agreeing to bear cancellation charges. Original booking amount 30, 102, after cancellation charges 23110/-. But instead of crediting to bank, they have illegally put it as gocash, which is their wallet. Please help...