Ibibo Group / Goibibo Complaints & Reviews

Date of incident: 22 april 2019
This is in regard to booking id: tuakdw33w.
Pnr: xumbur

It has been over a year (1 whole year from 2019 to 2020) following up with goibibo for refund. This is my 3rd complaint on consumer complaint forum and every time they label my complaint as [resolved] despite of doing nothing. I didn't know that refund process will be so much painful when goibibo claim that they are customer (User) friendly.
Every time i check the status of refund it shows under process or the emails i received from them state the same. For past 1 year its still under process. Please be specific with the dates or mention the years it will take to process, so that i don't have to wait for so long impatiently.
And this time kindly do not label this complaint as [resolved] without doing anything from your part.

Hi team,

As of now, created 5 tickets and none of are not answered with right information.

Moreover, in the last ticket "#31594533", it's suggested that not to raise any further quries".

Below are the list of tickets raised and tickets crated date.
Ticket - [#31571167] - may 27 2020
Ticket - [#31586845] - jun 3, 2020
Ticket - [#31590761] - jun 4, 2020
Ticket - [#31594533] - jun 5, 2020

Question is, why my refund amount is less??? When scoot travelers giving 100% return on flight cancel??
In each ticket, the response is completely different from other ticket

Scott provided me the reference number too, scoot reference number:[protected]. (Every time saying that check with scoot, what else to check with scoot?? They provided transaction reference number too)

Can someone please do the needful on this. Thank you

Navya,

We have booked 2 different flight ticket for 4 passengers with goibibo.com, and because of covid 19 both flight cancelled. But their is no response from goibibo.com, continously following up for refund but always giving false promises. Now a days their cuatomer care directly disconnect our calls. Airline asking us to contact your travel agent because you have done booking with them not with airline. Really frastrate why we should book with goibibo.com. Really unhappy with approch of goibibo.com.in future how we should give chance to goibibo.com

We had booked a return trip flight with goibibo. Due to corona virus we had to cancel the same. It has been over a month but they haven't responded back.

The flight (Pnr - ezbhrp) was cancelled because of the country wide lockdown. I had requested the airline (Air asia) to initiate a refund because i did not want credit shell. The airline has confirmed that they have refunded the amount to goibibo on 6th april 2020. However, goibibo has not refunded a penny to my bank account. It has been 70+ days. I am not able to contact the customer support team by any means. Please see my purchase history with goibibo. I have always been one of the premium customers of goibibo.

Booking id tuagp2tgu. Booking still under progress for 02 jun 20 air india flight from delhi to jaipur scheduled departure 0550 hrs. Payment done. 02 jun 20 passed. I want my money back

As per[protected], after 60 days of complaint, goibibo mark my concern and processed refund of my cancelled airlines to my source account and even after acknowledgement again cancelled refund process and block my amount rs. 16698 and also you lower amount of credit vocuher is showing.
Issue refund in source account as per my 60 days old request.

Air Asia has refunded our ticket booking amount and sent email confirmation as well as message, however Goibibo is holding that money from last more than one month. As a agent for this booking Air Asia is refunded money to Goibibo account.
This is not correct and my amount should be refunded by Goibibo on immediate basis.

Air Asia Booking ID reference: Y5C2KA
Goibibo Booking ID reference: NAKY5C2KA

Refer to attachment mentioning communication from Air Asia.

Regards
Manish

I do not get my refund. Irctc cancelled my ticket and refund my ammount. But goibibo do not refund my ammount. I booked two tickets. My pnr numbers are [protected] and [protected]

I have booked two air tickets from trivandrum to new delhi on 2nd april 2020 for the flight on 15 april 2020 but due to lockdown the flight was cancelled and i postponed my flight to 17 april 2020 again it was cancelled due to extension of lockdown. I called the airlines vistara customer care then they told me that they had cancelled my ticket booking and full refund amount is initiated to the travel agent that is @goibibo. When i contacted @goibibo they answered that they had not recieved amount from airlines when they get they will refund but when i contacted them again they messaged that airline @vistara provided them the credit shell not money so money can not be refunded you can travel on any other date till 31 december 2020. As per the central government order amount of ticket booking during lockdown should be refunded but @goibibo is not refunding the amount not only me twitter is full of complaints regarding @goibibo. Please help maintaining law and order. I will be higly obliged.
Airline name: vistara (Uk898)
Ticket no. 1. Vikas dalal:[protected]
2. Anshu:[protected]
Pnr no. Tg9j4i
Booking amount: 12976/-

As i had booked a train ticket from your application on january/1/2020, from kyj junction to akv junction, date. 18/5/2020.
It's more than 10 days and irctc had refunded the amount to your account. So i am humble requesting you to refund my amount as soon as possible.

Thakyou

I booked my e-ticket online from goibibo.com on 1 jan 2020 for the date of journey 22 april 2020. Goibibo transaction id is trndfjagnfu91r. I could not travel by this ticket due to cancel the train by indian railway on 15 april 20. That train suspended from 15th april 20 to 3rd may 20 for the prevention of pandemic covid19.

And i have received a email from irctc about my ticket cancellation and refund on 15 april 2020. Irctc mentioned in mail collect your refunded money from your agent (Gobibo.com)

But still now i didn’t get any refund from my agent (Goibibo.com) against goibibo transaction id - trndfjagnfu91r.

For the above matter i tried to contact with goibibo customer care executive but i did not get any helpful response by human employee. The phone, and chat automatically operated by computerized system these are not useful for all cases.

Please help me and resolve my problem

Flight which are cancelled due to lockdown, respective airlines/ travel agency either refunding the money or using using credit shell for futuring booking of flight. I reschedule my cancelled booking and accordingly paid the difference of amount (After adjusting against credit shell), but travel agency ie, go ibibo is not confirming the booking. They don't have customer complaint id through customer can raise complaint. They have one phone number, but not responding. My reschedule flight is from kolkata to mumbai on 27th july or 21st august under pnr no. Zcq3fr

I have booked ticket from goibibo. Pnr mcntmg. I have cancelled this booking and after deducting airlines charge and goibibo charge at first goibibo confirmed me that i should get a refund money. Now after some days go ibibo has sent money into credit voucher. I have contacted with the following airlines (Spicejet). They have confirmed that they have refunded the money and no credit shell has been prepared for this pnr. Inspite of several email i am not getting any proper answer.

Please tell whether this is the new technique goibibo is adopting to cheat their customer.

Please take necessary steps in order to refund my money. Every charges have been deducted by goibibo.

Tickets were booked on 1st april 20 for travel date of 14th april for 4 passengers, tickets cancelled later on after following up with spice jet as goibibo confirmed on 10th mau that spice jet had not cancelled the tickets. On 10th may and 15th may i had send the cancellation confirmation mail received from spice jet to goibibo but goibibo had not reverted till now, i have written mails, tweets, facebook and called multiple. Time the call. Centre of goibibo.
But they are not reverting as per the goibibo app they are still. Waiting for the confirmation from the airlines which i have already given to goibibo.
The entire refund amount should come to my bak account.
Pnr h7wu4s
Airlines spice jet
Travel date 14th april 2020
Sector ahemdabad kanpur
Confirmation of cancellation recd from. Spice jet on 10th may and 15th may.

My concern is quite simple u took money for booking ticket now tickets got cancelled so refund all my money as airline refunded u.
Pnr tbcsmm amt 11258
Pnr nyvesm amt 23549
Pnr v74ckp amt 3843
Total 38650.
By blocking money you are restricting people from using their own money. You have not provided any customer care service. You have not responded properly on twitter. It seems your intentions are not good with public money. The concern government authority need to intervene on this. As the things are going with thousands of customers.

I have booked ticket for my family viz seema kumar singh and treaysh kumar for journey from mumbai to patna for the date 13 april 2020 having pnr jgwwtx through spice jet airlines. Due to lockdown because of covid-19 pandemic the flight got cancelled and booking too. The airline has made credit shell available which i don't need as my family is not planing to go any where till the situation revert backs to normal. Hence i have requested spice jet airline to refund the amount as per ministry of aviation guidelines. Hence, on 03 may 2020 the airline has refunded the amount. The amount is been held with goibibo agency and not credited back to my account. The customer care no. Are not responding nor able to register complaint throungh goibibo app. Kindly look into the matter.

I have been facing continuous roadblocks in getting my refunds processed by indigo airlines.

For pnr#qhzbts i rescheduled the flight from 14th march to 11th april amidst covid-19 on 9th march.

I have not got refund either in my personal account or travel partner account. For above pnr i have again changed my journey from 11 april to 30th may

Below is the confirmation from airline i received

“kindly intimate the below email to your agency as a proof of refund from our side as there is no transaction id generated in case of agency refund.

With reference to your email, we would like to reiterate you that under pnr - qhzbts, refundable amount of inr 1660 on 10th march 2020 and inr 1598 on 30th march 2020 has already been refunded to your travel agency account which was used originally at the time of reservation.

Kindly get in touch with your travel agency "ibibo group pvt ltd" to claim the refund.

Further more, this is the maximum information we can provide you in this regards as we have received the booking payment through the agency mode only and refunded the refundable amount to the agency. We are hopeful that you will understand the need for our policies and see this matter in the right spirit.

In case of any assistance, query or other travel information, please feel free write to us, get in touch with our 24*7 chat support or visit our website.

Thank you for choosing indigo. We look forward to serving you again in the near future.”

Recently my pnr was cancelled due to covid-19 lockdown extension. I got mail from airline that full amount is refunded and is stored which can be reused within one year of travel.

Mail from indigo

Dear 6e customer,

To support the country in its fight against covid-19, and to comply with the government regulations on extended lockdown, all flights have been suspended till 31st may 2020.

While you stay home safe, your booking remains safe too, in the form of a credit shell against your pnr-qhzbts. You may use this amount any time within one year from the date of issuance for the same passenger (S) mentioned in the pnr.

You can redeem the credit shell on our website or mobile app.

Goibibo deducted the charge and refunded me remaining amount. This is high level of false play.

Mail from goibibo is below

Dear amit,

Your refund for the booking has been initiated successfully.

Credit will reflect within 5 to 14 working days.

You can check your current refund status of this booking by clicking https://go.ibi.bo/FY4zI1GNU5

Below are the details for your refund:

Indigo

Gorakhpur - hyderabad
[protected]

Booking no.

N6eqhzbts

No. Of tickets

1

You paid (*deducting discount values)

Inr 7857.0

Airline penalty

Inr 4309

Goibibo fee (*includes non-refundable charges like meal, seat, baggage etc..)

Inr 590

Your refund amount to bank

Inr 2898.0

Keep travelling,
Team goibibo

I am following this up on your twitter handle as well as facebook page.

I spent 4 months waiting for my refund. On 2nd may an email was sent, that my refund will be in my account. I have yet received feedback to my follow up email and money has yet to reflects. 17 emails later from then, i have not received anything.

My bank cannot trace this transaction and we have now been waiting 24 days.

Pnr-j9vxm
Booking id: ruamvt3cl

Due to corona virus outbreak, goibibo executive cancelled my flight ticket on march 21 and confirmed me that i was eligible for a full refund of inr 51847 which would be transferred directly to my bank account from which the payment had been made. The same had been confirmed by the emails sent to me from goibibo on 21st and 26th of march (See the emails attached below). However today i have been refunded an amount of inr 39, 050 only and that too in gocash.

I clearly do not need a gocash refund as i am not planning to travel anytime soon. I have raised several complaints but they are going unheard. Could you please look into the matter and arrange for full refund to my bank account.