Ibibo Group / Goibibo Complaints & Reviews

Dear concerned,

I booked 4 train tickets from goibibo in feb. Journey date was 26 april and return 10 may. Both the train got cancelled and refund was given by irctc in 2 days. I have mail from irctc to prove my point but till now my money is not returned by goibibo. Also i complained about it on email and twitter but no is replying and helping. I want my 16000 rs refund soon. Please help.

My flight got cancelled, PNR - B529VA and i want my refund my money back ... Not any useless credit voucher

My international flight of date 22nd march got cancelled so the amount needs to be refunded. Goibibo said they have refunded amount but it's been 50 days since then and bank has got no refund. Their refund details are showing n/a in transaction id field on goibibo. They have stopped picking any calls for complaints and and don't have an email for complaint. I raised complaint using covidform they added since more than 25 days still i haven't gotten any resolution. My airline was thai airways and they have given amount back to booking agent as per their customer care. So goibibo is now having my money and not refunding it for 50 days now.

I am writing to you to raise an issue about: train services

The issue that i have experienced was: hi team,
My name is sanil. My registered mobile no with goibibo is [protected]. I have two train tickets booked for may 8th and may 11th. Now that govt has cancelled all the train due to covid situation i have received an sms from irctc stating the amount will be refunded on may 2nd and it's been 8 days i have not received the amount yet from goibibo. Ideally when we book directly from irctc if they refund we get it in 2 3 days. I had couple of tickets for march which i had booked directly from irctc for which i got refund in 3 days. But this goibibo is not refunding my money.

I have the details from irctc that the refund was processed on may 3rd the settlement id's are [protected] - pnr [protected]
[protected] - pnr[protected]
. There is noway to contact the goibibo customer. Their online assistance is worst big time. I would request you to escalate this to the highest possible level and get the amount refunded to the original payment mode.

Regards,
Sanil

Hi team,

My flight data 19 april 20 which i have booked with goibibo got cancelled due to extension of lockdown. Pnr eqv3nb.

Hence aa pe order from dgca authorities full refund should be provided by the airlines and agency within three weeks time.

Accordingly i have reached out to airline partner who confirm that refund had been credit to travel agency bank account as on 21 april.

Since then i am following up with goibibo for refund of money. There is no customer care no and there no one to reply. The only way to connect is twitter but i am not a getting any reply from goibibo.

Dear sir,
We had booked a flight with go air via travel and bookings website go ibibo along with travel insurance so as to get full refund in case of cancellation. Now that we cancelled the flight go ibibo has mailed us to provide us a credit voucher and not the amount to our bank account. Also the credit voucher will be with a condition that we can redeem it only if we travell by go air. We want full refund and not a credit voucher. Details of the flight (To and fro) are mentioned below.
1. Booking id with go ibibo ng8j39uyl
Pnr - j39uyl
Chandigarh to ahmedabad - go air - 4 adults & 1 child - rs.18190/-

2. Booking id with go ibibo ng8s6l8rc
Pnr-s6l8rc
Ahmedabad to chandigarh go air 4 adults 1 child rs. 18890/-

1048 was paid from my airtel bank account but the same has not been received by big basket....

Respected sir, i booked my international flight ticket from goibibo, whose pnr number is he2dvq. This ticket made by spicejet airlines via goibibo. I inquiry my ticket on goibibo's customer care number [protected] on[protected] at 12:11 am and got information about cancellation on full payment. Goibibo's customer made it clear to me that if spicejet issues us full money and without any wallet or credit shell, we would have no objection. Goibibo will immediately deposit all your money into your bank account.
I clarified this again on goibibo's customer number [protected] on[protected] at 13:11 & dated 03.05.20 on 09:29. Again customer care told me that, if spicejet issued us full money and without any wallet or without any credit shell, we would have no objection. Goibibo will immediately deposit all your money into your account.
Of which i have all the recordings.

So in a conversation with goibibo, i asked spicejet to cancel my ticket.
So spicejet has cancelled my flight for some special reason/case. Spicejet sent the full amount to you (Goibibo) on 03.05.2020. These rupees are sent in purely cash i. E. Mode of payment account. They did not create any kind of credit shell or wallet. I have also talked to my spicejet many times on[protected] at 12:28, 13:01, 13:27, 13:49, 17:15 & dated 03.05.20 at 09:43 & dated 04.05.2020 at 11:07 & dated 07.05.2020 at 11:39.
Of which i have recordings.
So i strongly request you to transfer my money to my bank account immediately.

Finally, after goibibo repeatedly asked for spicejet's written confirmation, spicejet has sent me a written confirmation e-mail on 07.05.2020 at 21:55.in which they have clearly given confirmation that "spicejet already processed customer's full refund into agency account on dated 03.05.2020 ie. Inr 34034/-
Customer pnr he2dvq does not hold any credit shell amount for future use."
So you are requested, please credit my full rupees in my bank account as early as possible.
No body did not solve my problem.

Spicejet 's copy enclosed (Attach confirmation email from spicejet)
Thank you.

I had booked thru goibbo portal for my son to travel back in may from abq-sea-nrt-blr-nrt-sea-abq by booking id flight booking id:-sea[protected]. The booking of the tickets was done on 25th jan. I am attaching the screen shot of the booking. Due to the current covid situation the airline (Jal) have cancelled some of its segments of the trip. Hence the booking is now of no use. I wrote to the goibbo support team and have been chasing up for the refund. They wrote to me back telling that the airline has to take care of this refund. When i checked in the airline website for this, the site says it cannot process as it was booked thru a different site. Now tell me where should a common man go. We used the portal for booking tickets so that all the further process is smooth. If at all this is the situation, why should one use goibbo portals for booking. I have written to goibbo team, there is no response from the goibbo team request you to please look into and arrange for the refund. The date of travel is fast approaching and is about 11 days now. So far govt of india has told no decision on resuming flight to and from international destinations. Under these circumstances, i expect the travel may not be possible so i would request for refund of the ticket. Please help. Expecting your response on this at the earliest

Dear sir,
Htlpfvbggr is my hotel booking id with hotel dolphin - digha through goibibo. Due to the lockdown extension and digha being declared a red zone by the government, we would not be able to visit digha neither we want to visit in the next few months due to the government restrictions.

A full refund is requested on the basis of exception irrespective of the hotel cancellation policy if any as per goverment guidelines and rule implemented in india but neither goibibo nor the hotel authority is refunding my full booking amount.

Respected sir, i booked an international hotel from goibibo. I can cancel my booking without any charges before 06.06.2020 as per the booking policy. This payment should be credited to my bank account as per the booking policy instructions.
In this regarding, i contacted many times to goibibo customer care no [protected]. But gobibo says, your payment will not be credited to your bank account. They want to put my money into goibibo's credit shell.
I don't want any kind of credit shell. I want to take my full payment in my bank account (Mode of payment)
This is because under the goibobo and hotel policy at the time of booking, all bookings will be refunded to the customer's bank account after the booking has been cancelled before the respective date.
I much need this money now. Later, these rupee (Credit shells) will not be use to me.
I made 4 booking. Detail is below:
Goibibo booking id-
1) htl8n7zhb7
2) htluebwlv8
3) htl4pmdwsd
4) htlfbfbprb
My registered email:- [protected]@gmail.com
Mobile:- [protected]

Dear Goibibo,

PNR no- M94IXJ
Flight no - G8-424
Departure from HYD to DEL was to be cancelled by your side and I have still not got any full refund... How long I have to wait for your processing...
Please make me clear when did you start your refund process for the loss on my flight date 18/03/2020...
Just because of you I have to cancel my train and hotel also...… Huge loss of mine as a student …

I just want full Refund for cancellation nothing else...I need no coupon or any voucher please just my money back...I request to you again kindly give the refund in the form of cash only as we have no plans for any future travel...

and these are your no, s which doesn, t work just a waiting of 2 hours and then hang off and you are saying you can also call us at
For Post Booking queries:[protected] /[protected] /[protected].

i am very disappointed by your app Goibibo and its service when its come to give back customer money...i will sue a case against this if my refunnd is not provided back in cash...no voucher please

Email - [protected]@gmail.com
Phone no - [protected]
@goairlinesindia
@ashu181123

Pnr no. [protected]
journy date 23/04/2040
brc to nzm

I have a booking with Pnr: PMCUYN i cancelled it on 12th March, 2020 and airlines confirmed me refund has been successfully processed to Goibibo on 20Th March and its been almost two months now but I haven’t received the refund . Wrote numerous mails and tweet but no response . Pathetic service.

Resolve this asap

Dear sir / madam,

I am writing to you to raise an issue about: train services

The issue that i have experienced was: goibibo booking id trnd1k18uc291w.

Irctc already refunded amount on 17 apr 2020 but till date goibibo not initiate amount on my card.

It occurred on: 17/04/2020

Refund my amount asap.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Abhishek amin

Ticket number: [protected]
:

Cancellation air ticket Refund payments

Plz Refund air Ticket Cancellation payments

Go air Company Cancelled Booking ticket., and payment/ Refund amount Send to 05.03.2020 our goibibo Agency..
Plz Send Refund amount

Booking Refe- J88ITZ
Passenger - Sanjay Sharma, Vijay VISHWAKARMA

Ranchi To Mumbai
Traveling Date - 14.03.2020

Dear sir mera goibibo me ticket tha lockdown ki Wagah se cancel Ho Gaya magar abhi tak refund nahi aaya hai
Date 16/4/20
Price 580/-
PNR no [protected].

Date 06/05/20
Price 2280/-
PNR no [protected].

Irctc ne refund Kar Diya hai magar goibibo refund nahi kar raha hai
My email id- [protected]@gmail.com
Mo no [protected].

Dear sir/management of goibibo,
This is with reference to the earlier mail sent to you on 01.05.2020 regarding non-refund of cancelled ticket booked from goibibo.com portal on air vistara flight.
I would like to bring to your kind notice that i have received an official mail from the esteemed management of air vistara which states “you are requested to get in touch with your travel agency to claim the amount. Please consider this as an official email confirmation regarding a full refund of the pnr l5oi5o from air vistara”.
It further states that i am eligible for full refund of my money from goibibo. Your customer service which i feel is worst in this world after several attempts said to reschedule the journey.
I want to reiterate that i am not planning any journey in near future and please give me my money back. Please explain why goibibo is hoarding my money, when air vistara has already made it clear to you, for refund of money?
I request the management of goibibio to return my money, as i have no plans for future international travel. I am a senior citizen and the present situation is not congenial for my travel. Please refund my money and please stop this loot and hoarding. Please arrange to refund my hard earned money at the earliest.

In anticipation of quick refund from goibibo

With regards:

Arun kumar
Ph - +91 [protected]
Pnr: l5oi5o
Flight name/no: air vistara (Uk155) and air vistara (Uk156)
Passenger details: 1) arun kumar, male
2) veena rastogi, female
Copy to :

1. [protected]@airvistara.com,
2. [protected]@airvistara.com,
3. [protected]@dgca. Nic.in,
4. Hm. [protected]@nic.in,
5. A. [protected]@ias. Nic.in