Ibibo Group / Goibibo Complaints & Reviews

I haven’t received any messages of refund from @goibibo nor from @airindiain i have to take my flight on 16th march PNR Y55G8 flight number AI-879 its been more than 2 months.I don’t know when will i get my refund

Pnr mbignj & i8etqs, refund processed by spicejet on[protected] but the customer care team at goibibo does not bother to check. They say amount is updated as a credit shell with spicejet. I have sent them the screen shot of goibibo app & also spicejet website which says not credit shell for these pnr's. No response to the email. Ticket was raised for the same but closed without contacting me by their executive rosy

I have my train bookings on 9th may2020 of Rs2751 and on 10th may 2020 of costs Rs.390, but due to lockdown train got cancelled, but still the amount has not refunded please make it as soon as possible

I have booked a ticket for 10th may journey through goibibo but due to lockdown, indian railways has already cancelled all trains from there side. My ticket pnr no. [protected] cancelled on 3rd may but my refund is not processed by goibibo team. There self help section has prefed answers which are not resolving my query and my refund is still lying with them. Goibibo all customer support is not operational and they haven’t refunded my amount this today i. E 18th may. Request your support in getting the refund of 2350/- on priority.

Ashutosh
[protected]

I have booked three train tickets which has journey on 9th and 10th may 2020, but because o lockdown, tickets got cancelled automatically, but till now the money is not yet refunded, please refund as soon as possible, orelse I will complaint to your higher authorities

Hi,
My father who is a senior citizen has a booking for chicago pnr : szkz74, on 22nd june, name: vilas dangarwala
2nd pnr:t3dajf which is on 13 thaug is mine, name is sneha dangarwala and return for both o[censored]s is on 10th sept
Since he is senior citizen, i don’t want to take a risk of his health by making him travel due to corona virus.
I need to cancel both the tickets due to risk involved of his health.
Please let me know the options if we can have open ticket or a refund.

My Twitter account is linked with my mail id [protected]@ibibo.com
Now I forgot my password it send link to my linked ibibo mail id which is not available now

My ticket with pnr no. [protected] get cancelled automatically due to lockdown on 2nd may 2020. I have also get message by irctc that your train is cancelled due to covid 19 on 2nd may.

But still refund not get credited in my account why?? 15 days already gone. I have done this booking by goibibo account [protected].

Please check and refund my money.

We had booking for jetairways through goibibo in april 2019 and we received call from travel agent saying airline has cancelled the ticket and amount will be refunded. After several follow-up with travel agent (Goibibo) didn't get any response and till date didn't get any refund as well.

Below is the subject reference number from goibibo

[#27595380] int flights - amendment / rescheduling - amendment due to schedule change by airline

As we had booked Railway ticket and had cancelled that ticket but the amount is not yet refunded in my Account throgh which payment made

I booked GO AIR airways from Mumbai to Chandigarh flight for 23rd March 2020. The cost of the ticket was 5, 705 inr. But due to the lockdown and travel ban, it was canceled by GO AIR on 22nd March 2020. I have not got my refund till date and the refundable amount shows 0.00 inr in the GOIBIBO app.
I would like to kindly request you to please get the issue solved.
My details are given below.

Flight Date and time 23rd March 2020 (05:00 AM)
PNR No. Z9SR4G
AIRLINE Go Air
FLIGHT TICKET Mumbai to Chandigarh (Economy)
FLIGHT No. G8561
Name Miss Sonali Saxena
Amount 5, 705 inr

Dear sir mera ticket ka refund irctc ne Kar Diya magar goibibo nahi kar raha hai sir 10 day ho gaya hai please help

Date 06/05/20
PNR no [protected]
Rs 2280/-
Goibibo transection no-TRNAFK2WS203HR

Had canceled booking id: tua6jhvmo; airline (Qatar airways) ticket from bangalore to berlin booked with goibibo, after receiving a telephone confirmation, followed by email, that i will receive the refund in full. (Pfa, the statement from goibibo in screenshot attached) also, the time frame for refund process was stated as - maximum 14 days. The date of cancelation was 13/03/20. Today is the 15th of may, and i am awaiting my refund till date. For a very long time - goibio played the responsibility shifting game - stating that they would process refund soon as airline refunds from it's end. I therefore started following up with qatar airways to expedite refund process at their end. Finally of 4th may, qatar airways confirmed in their tweet to me - that they have done their part. (Pfa, screenshot of the same).. Since then i have been receiving no response whatsoever from goibibo about the status of my refund* this is really uncalled for. As none of their own admissions and written emails have any credibility!

Had canceled booking id: tua6jhvmo; airline (Qatar airways) ticket from bangalore to berlin booked with goibibo, after receiving a telephone confirmation, followed by email, that i will receive the refund in full. (Pfa, the statement from goibibo in screenshot attached) also, the time frame for refund process was stated as - maximum 14 days.
The date of cancelation was 13/03/20.
Today is the 15th of may, and i am awaiting my...

I have booked airasia flight from guwahati to bangalore on protected. Protected. Protected having pnr no. X9npvh.. Due to lock down, the flight got suspended.. Since goibibo customer care suggested to contact airline cust care for refund, the same was done and airasia initiated refund to goibibo as credit facility not provided for bookings done through third party agents.. Airasia told to contact goibibo to get refund from them.. But i am unable to contact goibibo. Still they have not transferred the refund even after more than 1 month.. When trying to contact, automated message is received showing that airline will give ctedit facility for all suspended flights.. Pls help i wish that my consumer complaint will get resolved soon.

I booked british airways delhi to toronto flight for 1 april 2020. The cost of the ticket was 53000 inr. But due to the lockdown and travel ban, i had to cancel the ticket on 25th march. According to the cancellation policy, 9300 has to be deducted. But still, i have not got my refund. Neither goibibo is responding efficiently. Goibibo is mentally harassing me in this tough time by not responding properly. I would like to kindly request you to please get the issue solved.
My detail is given below.

Pnr - wwvyan
Ticket no. —[protected]
Flights booking id — tuank4v2o
Date of departure - 1-april-2020
Date of cancellation -25-march-2020

Still i m waiting for my refund of booking PNR no QN9SUA, which more than 2 months, i was committed from Goibibo through mail but still there is no refund. if you have refunded please provide me ARN or BRN so that i can complain to credit card company.

I have booked 3 tickets from goibibo but due to pandemic outbreak i have to cancel my tickets. Airlines had mailed me that they have refunded my full amount but this fraud company is not refunding my full amount and giving me excuse that 10000 is deducted my airlines as a penalty and i have all the proofs that airline has refunded full amount. And even they are not responding through mail as well. I will take legal action against goibibo if they dont refund my full amount.

I have cancelled my flight on 4-april-2020 due to covid-19 and my another flight got cancelled on 18-april-2020 due to covid-19.
As per latest dgca guidelines full refund should be provided to the customers but goibibo has not yet paid my refund. It has been more than a month and i have tried to reach them several times but no response from goibibo.

Goibibo is a corrupt company severe action should be taken against it for keeping customers money.

I want my refund. My booking id for 4-april-2020 is slszfq and for 18- april-2020 is hdswql.

Dear concerned,

I booked 4 train tickets from goibibo in feb. Journey date was 26 april and return 10 may. Both the train got cancelled and refund was given by irctc in 2 days. I have mail from irctc to prove my point but till now my money is not returned by goibibo. Also i complained about it on email and twitter but no is replying and helping. I want my 16000 rs refund soon. Please help.