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Ibibo Group / Goibibo Complaints & Reviews

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Updated: Mar 30, 2026

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Ibibo Group / Goibibo reviews & complaints page 114

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I have my train bookings on 9th may2020 of Rs2751 and on 10th may 2020 of costs Rs.390, but due to lockdown train got cancelled, but still the amount has not refunded please make it as soon as possible

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I have booked a ticket for 10th may journey through goibibo but due to lockdown, indian railways has already cancelled all trains from there side. My ticket pnr no. [protected] cancelled on 3rd may but my refund is not processed by goibibo team. There self help section has prefed answers which are not resolving my query and my refund is still lying with them. Goibibo all customer support is not operational and they haven’t refunded my amount this today i. E 18th may. Request your support in getting the refund of 2350/- on priority.

Ashutosh
[protected]

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I have booked three train tickets which has journey on 9th and 10th may 2020, but because o lockdown, tickets got cancelled automatically, but till now the money is not yet refunded, please refund as soon as possible, orelse I will complaint to your higher authorities

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Hi,
My father who is a senior citizen has a booking for chicago pnr : szkz74, on 22nd june, name: vilas dangarwala
2nd pnr:t3dajf which is on 13 thaug is mine, name is sneha dangarwala and return for both o[censored]s is on 10th sept
Since he is senior citizen, i don’t want to take a risk of his health by making him travel due to corona virus.
I need to cancel both the tickets due to risk involved of his health.
Please let me know the options if we can have open ticket or a refund.

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Address: [email protected]

My Twitter account is linked with my mail id [protected]@ibibo.com
Now I forgot my password it send link to my linked ibibo mail id which is not available now

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My ticket with pnr no. [protected] get cancelled automatically due to lockdown on 2nd may 2020. I have also get message by irctc that your train is cancelled due to covid 19 on 2nd may.

But still refund not get credited in my account why?? 15 days already gone. I have done this booking by goibibo account [protected].

Please check and refund my money.

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Anandkchoudhary

from Mumbai, Maharashtra

May 18, 2020

Check status in image It shiws cancelled but No refund yet

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We had booking for jetairways through goibibo in april 2019 and we received call from travel agent saying airline has cancelled the ticket and amount will be refunded. After several follow-up with travel agent (Goibibo) didn't get any response and till date didn't get any refund as well.

Below is the subject reference number from goibibo

[#27595380] int flights - amendment / rescheduling - amendment due to schedule change by airline

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Gayatri Dabhade

May 20, 2020

What the hell? This site is hacked. Person call regarding refund amount and debited money from account instead of credited. Now mobile is switched OFF.

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As we had booked Railway ticket and had cancelled that ticket but the amount is not yet refunded in my Account throgh which payment made

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I booked GO AIR airways from Mumbai to Chandigarh flight for 23rd March 2020. The cost of the ticket was 5, 705 inr. But due to the lockdown and travel ban, it was canceled by GO AIR on 22nd March 2020. I have not got my refund till date and the refundable amount shows 0.00 inr in the GOIBIBO app.
I would like to kindly request you to please get the issue solved.
My details are given below.

Flight Date and time 23rd March 2020 (05:00 AM)
PNR No. Z9SR4G
AIRLINE Go Air
FLIGHT TICKET Mumbai to Chandigarh (Economy)
FLIGHT No. G8561
Name Miss Sonali Saxena
Amount 5, 705 inr

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Dear sir mera ticket ka refund irctc ne Kar Diya magar goibibo nahi kar raha hai sir 10 day ho gaya hai please help

Date 06/05/20
PNR no [protected]
Rs 2280/-
Goibibo transection no-TRNAFK2WS203HR

May 23, 2020

Complaint marked as Resolved

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Address: www.goibibo.com

Had canceled booking id: tua6jhvmo; airline (Qatar airways) ticket from bangalore to berlin booked with goibibo, after receiving a telephone confirmation, followed by email, that i will receive the refund in full. (Pfa, the statement from goibibo in screenshot attached) also, the time frame for refund process was stated as - maximum 14 days. The date of cancelation was 13/03/20. Today is the 15th of may, and i am awaiting my refund till date....

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Website: www.goibibo.com

Had canceled booking id: tua6jhvmo; airline (Qatar airways) ticket from bangalore to berlin booked with goibibo, after receiving a telephone confirmation, followed by email, that i will receive the refund in full. (Pfa, the statement from goibibo in screenshot attached) also, the time frame for refund process was stated as - maximum 14 days.
The date of cancelation was 13/03/20.
Today is the 15th of may, and i am awaiting my...

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Address: Gurgaon

I have booked airasia flight from guwahati to bangalore on protected. Protected. Protected having pnr no. X9npvh.. Due to lock down, the flight got suspended.. Since goibibo customer care suggested to contact airline cust care for refund, the same was done and airasia initiated refund to goibibo as credit facility not provided for bookings done through third party agents.. Airasia told to contact goibibo to get refund from them.. But i am unable to contact goibibo. Still they have not transferred the refund even after more than 1 month.. When trying to contact, automated message is received showing that airline will give ctedit facility for all suspended flights.. Pls help i wish that my consumer complaint will get resolved soon.

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I booked british airways delhi to toronto flight for 1 april 2020. The cost of the ticket was 53000 inr. But due to the lockdown and travel ban, i had to cancel the ticket on 25th march. According to the cancellation policy, 9300 has to be deducted. But still, i have not got my refund. Neither goibibo is responding efficiently. Goibibo is mentally harassing me in this tough time by not responding properly. I would like to kindly request you to please get the issue solved.
My detail is given below.

Pnr - wwvyan
Ticket no. —[protected]
Flights booking id — tuank4v2o
Date of departure - 1-april-2020
Date of cancellation -25-march-2020

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May 24, 2020

Updated by parmveer2706 My complaint has been NOT resolved yet. Goibibo is threatening me by saying that "I can do anything and complaint to anyone". They are not returning the money, in spite that more than 2 months have gone since I made the cancellation. Please look into the matter.

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Still i m waiting for my refund of booking PNR no QN9SUA, which more than 2 months, i was committed from Goibibo through mail but still there is no refund. if you have refunded please provide me ARN or BRN so that i can complain to credit card company.

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Address: Gurgaon haryana

I have booked 3 tickets from goibibo but due to pandemic outbreak i have to cancel my tickets. Airlines had mailed me that they have refunded my full amount but this fraud company is not refunding my full amount and giving me excuse that 10000 is deducted my airlines as a penalty and i have all the proofs that airline has refunded full amount. And even they are not responding through mail as well. I will take legal action against goibibo if they dont refund my full amount.

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[email protected]

May 18, 2020

Gobibo app castmarcur Unfulfil.my bookii IRTC .PNR no [protected].covid_19 Tanin cancel.my many full refund. Ph no [protected].pleas coll me .my coll not received . please coll me .my many account return...gobibo app castmar very usefulness...

[email protected]

May 18, 2020

Gobibo app castmar cur unfulfilled. Ph no _[protected].Gobibo app booking IRTC.16 April .PNR no _[protected].covid_19 oll Train cancel .my many account refered.my coll castmar cur not received.pleas coll me .my many account full return.oll castmar not use gobibo app.vere very useful gobibo castmar cur.. please halp me ...many return.

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Address: ibibo Group, 5th Floor Good Earth City Centre Sector-50Gurgaon HR

I have cancelled my flight on 4-april-2020 due to covid-19 and my another flight got cancelled on 18-april-2020 due to covid-19.
As per latest dgca guidelines full refund should be provided to the customers but goibibo has not yet paid my refund. It has been more than a month and i have tried to reach them several times but no response from goibibo.

Goibibo is a corrupt company severe action should be taken against it for keeping customers money.

I want my refund. My booking id for 4-april-2020 is slszfq and for 18- april-2020 is hdswql.

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May 14, 2020

Updated by MadhuM2 I have still not got my refund. Kindly take severe action against goibibo for cheating consumers like this.

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Address: No idea they don't have a record.

Dear concerned,

I booked 4 train tickets from goibibo in feb. Journey date was 26 april and return 10 may. Both the train got cancelled and refund was given by irctc in 2 days. I have mail from irctc to prove my point but till now my money is not returned by goibibo. Also i complained about it on email and twitter but no is replying and helping. I want my 16000 rs refund soon. Please help.

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My flight got cancelled, PNR - B529VA and i want my refund my money back ... Not any useless credit voucher

May 11, 2020

Updated by Onkarshinde The service is worst... Cant even login thr support express care... Worst experience so far

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My international flight of date 22nd march got cancelled so the amount needs to be refunded. Goibibo said they have refunded amount but it's been 50 days since then and bank has got no refund. Their refund details are showing n/a in transaction id field on goibibo. They have stopped picking any calls for complaints and and don't have an email for complaint. I raised complaint using covidform they added since more than 25 days still i haven't gotten any resolution. My airline was thai airways and they have given amount back to booking agent as per their customer care. So goibibo is now having my money and not refunding it for 50 days now.

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Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo reviews & complaints page 114

Train ticket got cancelled ,refund amount

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Train refund pending

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Refund of train bookings

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Refund- airlines

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My mail id is not open

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Refund not credited

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failed to received refund for jet airways flight (waiting from last 1 year)

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Tickets amount not refunded in the account

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Air ticket Cancelled by airline and I want refund

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irctc ticket refund request

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refund toward ticket

refund toward ticket cancellation

non refund of suspended airasia flight due to lockdown

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airline cancellation refund.

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pnr-qn9sua refund

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not refunding amount

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money not refunded by goibibo

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refund for my cancelled train ticket

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refund

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international flight refund

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