Ibibo Group / Goibibo Complaints & Reviews

I had done the flight booking on 3rd July 2022 and the flight got cancelled by Indigo Airlines on 10th of July 2022.
customer care number of GO IBIBO: [protected]

I had booked a flight for my parents Hyderabad-Dehradun(Indigo airlines) from Go IBIBO. The flight has been cancelled by airlines and amount has not been refunded from Go IBIBO.
As per the GO IBIBO app, the refund of 11, 007 has been processed through...

My refund of Rs.2315 was showing as done by goibibo but the payment is not reflected in my bank account and there is no proper customer support regarding refunds if we post any refund-related issue in the community page in their app they delete our message and there is no way to contact them...

I have booked a flight ticket from Delhi to Pune through Goibibo on 1st July. On 2nd July, I email/SMS from Goibibo that airline cancelled the flight due to operational reasons but never got any notification email from Air India. The mail had suggested to go ahead raise request for refund and I had raised refund on 2nd July itself. It is been more than a month and the refund is yet to intiated and I had to pay bill for the amount since I...

Dear Sir / Madam,

I am writing to you to raise an issue about: Flights

The issue that I have experienced was: Even though I searched for a Chennai to Krabi flight on Sept 6th, website showed Chennai to Phuket along with Krabi. There was no intimation from the website that they have suggested another airport 160 KM away in a different island from Krabi. The airline asked me to show a screen recording with the...

Dear Team,

The flight from Riyadh to Delhi (0n 30-Oct-2021) was cancelled by ETIHAD AIRWAYS as per below Itenarary. The ticket is booked by me through Goibibo channel. Since almost one year has elasped and one way fare amount is not credited in my account. Need quick action from your end otherwise I have no option to proceed compaints in grivience cell.
Regards Najibur Rahman

Flight Ticket -Riyadh to...

Dear sir/madam

I had booked on Indigo Flight fro Mumbai to calicut on 10/9/2022 PNR.NO.FL2WNC Flight No.6E5393 at 12.30 hrs. however on saturday july30th i received a message from Indigo airlines that my flight has been modified to BOM to BLR by flight 6E5382 at 11.50hrs and then BLR to CCJ by flight 6E6028 @ 19.45. There are two Travellers 1. Mrs.Bharathi Bhaskaran aged 82 years and Sunil Bhaskaran Menon aged 57. This compelled...

Dear sir/ madam

We are a coliving in hyderabad. We requested goibibo management several time to delist my property from website as we are taking any online booking. It shows sold out but we want to remove everthing. Because some people have posted ratings which is visible on google. As we didn't take a single booking from it, this rating is not genuine.

My property "Boston Living" is still appearing @goibibo...

Hi Goibibo team,

I had booked my train ticket in goibibo from BBSR to Bangalore Cant on 31 JULY 2022. My booking id is - TRNA1MPFMDCTKH. And pnr no is [protected]. My train got canceled from IRCTC and amount of 4010 is refunded from IRCTC also. IRCTC refund reference no is [protected]. But till now I didn't get my refund in my bank account. Please resolve this issue ASAP...

I have booked train ticket, that trip is not listed in the app my trip section, i couldn't cancel the trip. After cancelling the trip through irctc i didn't received my refund. This website has no proper customer support....

On cancellation of the flight tickets, the money was refunding to goibibo wallet. On trying to transfer the amount to original source as pet the FAQ. the same was not working either on website or app. No proper customer case option is available for cancelled bookings. No process for raising complain or customer service is available....

I booked through ibibo for an OYO hotel room and paid online. On arriving at the hotel the receptionist said I have to pay extra 500rs ( in cash and no receipt was given for that ) . When I asked why he said that goibibo is not changing the price we have mailed lots of times and that we won't get any refund also goibibo will cheat. It was late at night and we did not have a choice but to stay there by giving rs 500 extra. There was no helpline...

To whomever it may concern,

My name is sayani saha, I had done a booking of a hotel named, Hotel Larina Puri through GOIBIBO APP on 11th July 2022.
Booking reference no-[protected]..
However due to some unavoidable circumstances, we had to cancel the booking.We had done the cancellation on 19 th July 2022.

As per the t&c post cancellation the refund must be initiated within next 4 to 5 working days...

Hi I booked a hotel in Andheri to stay for one night from 29 July to 30 July 2022. Following are the details:

Hotel Ocean Suites -
Saki Vihar Road, below Finch Restaurant, opp. Hyundai Showroom, Andheri East, Mumbai, Maharashtra, India, Mumbai

Ref: Goibibo IDHTLDVAPUDTDJUAP8
PNR[protected]

My stay in this hotel was very bad, severe leakage in room, foul smell, rat infestation, damp...

I had made a hotel booking on your site with
booking id
htldnapwyefaglkj on 27 july 2022

for this booking my federal bank credit card is charge twice
for amount of 12067
with
transaction id [protected]
and
transaction id [protected]

please look in to the matter and refund the excess amount charged twice

although i had cancelled this booking...

I had booked a ticket from Delhi Kashmere Gate to Baddi with Hrtc on Goibibo platform dated 18th may . But after a while, once the ticket got booked, it automatically got cancelled on the same day . Right from that day it's been nearly about 2 and half months and I'm still getting no satisfactory response....

Goibibo,

You haven't refunded the amount of 1388 rupees to my account. You immediately charge the money but take long days to reimburse it. Kindly do the necessary.

Mario....

Hi Team,
I am the customer of Goibibo., I have booked the hotel in my home town on 08-july-2022 and suddenly they have cancelled my booking, they have not provided me the Hotel Room on schedule date and time, And I ask them to return my money (refund) but still I didn't get any response from them .I had tried to approach them so many time with given contact number on their official web site but no useful, I am requesting you please...

I m booked hotel from goibibo for my friend but due to chek in denied issue company customer care give me full refund behalf on cancle the bookings then team is initiated a refund on 4th of May but till date refund no credit i m also call on goibibo more then 200 times .but all team are said please wait 72 hours then no response.i m very frustrated...

The most horrible and unsafe service ever. I booked a cab for 3 days from travel from Mumbai to Pune (21st July to 23rd July)

1. Driver reached 2-3 hours late to pick up passenger.

2. The vehicle promised was Ertiga which shows on app as well whereas received old desire car. No intimation in change of car shared. Absolutely against the safety norms. Multiple customer reps calling back after complaining and asking...

We have booked a flight from Mumbai to Sharjah on 23 january and return via goibibo in Vistara airline but due to Corona restriction we were unable to travel on that date so Goibibo put the Ticket in open status and sent me a mail that we can book our flight any time and date within one year by giving the fare difference but now the customer support is refusing to book the flight saying the ticket...