Ibibo Group / Goibibo Complaints & Reviews

I had made a multi-city flight ticket booking on March 4th for travel from Zurich to Santorini via Athens. I had made a payment of Rs.90, 399 for the same. However, the booking failed and the ticket was not generated. Half an hour later, I got a call from Goibibo customer care stating that a technical glitch had happened, the ticket had not been generated and it would be refunded. But I have received a refund of Rs.72, 450 only. I had contacted the support multiple times and they said they have opened a refund claim. It's been more than a week and I still haven't received the remaining refund amount of Rs.17, 949. Failed booking id - GOFLINTIOSG3E7O18W7235.

My name is Krishna Kumar Jaiswal (Mobile No:[protected]) and have an account with goibibo with email krishna.k.[protected]@gmail.com . i booked one Bus ticket on 11-Feb-2023 from Kolkata to Patna for the same date, I arrived at bus stand 1 hour before to avoid any miss and started waiting, when bus not arrived at its parking place till 4:45 PM, I contacted to office they informed bus is under maintainance, we are not sure how much time it will take but yes ofcourse it will not leave before 9:00 PM. Actual Bus timing was 5:00 PM. Because i was having another train from Patna to Lucknow after 4 hours from sheduled arrival of this Bus, so i was not in position to take any risk, so immeidately i cancelled the bus ticket and booked another bus manually from bus stand itself. After passing of 1.5 months still Goibibo has not refunded the amount. there is no way to connect them and ask for money. All the relevent details are given below.
Ticket Booking ID : GOBUSAND0D710243E0
Booking Date: 11-Feb-2023
Journey Date: 11-Feb-2023
Reason of Cancellation: Bus not arrived, as per travel office, it was under maintainance.
Cancellation Request No:[protected]
Amount to be refund Rs. 1458/-

I would request you please get this issue resolved and arrange the refund of my booking amount where ticket was cancelled due to Travel Agency.

Hello,

I have ongoing complaint with Goibibo customer care but looks like I won’t get resolution there. I booked a hotel (Di Pantai Boutique beach resort) for dates (23/02/2023 to 25/02/2023) from my app account (+91 [protected]). While booking, the app showed that booking successful and I paid Rs. 7470/- from my HDfC credit card for two nights stay. But after couple of hours my booking was showing under unsuccessful bookings tab. And information was given that I’ll get my refund if amount has been deducted from my bank account. I had taken screenshots at that time for the same. Obvious I was stressed because I was due in switching hotels because of checkout time from my previous hotel and I had nowhere to go as my new booking at “Di Pantai Boutique resort was showing unsuccessful”. I booked another hotel for the same dates and checked in there. And now I’m being informed that my booking was confirmed for Di Pantai boutique resort, But on the app my booking was showing unsuccessful. This was misleading and confusing information shared by the Goibibo app. I didn’t care to go and ask for check in at “Di Pantai boutique resort” as my booking was unsuccessful on Goibibo app. I complaint on the same dates 23/02/2023. But Goibibo help wasn’t good enough. And after coming back to India, I am continuously in touch with Goibibo customer care now I’m refused to given my refund. Now goibibo are not responding to my emails. Please check the screenshots below

I was paying my friend's college fee transaction was about to complete suddenly site crashed and money of 70, 000rs deducted from my a/c and transfered to IBIBO web pvt ltd a/c.

Benificiery a/c no. - [protected]
Ref id[protected]
UTR no. - S28816669
Dated - 12.03.2023
Time - 11.05 A.M

I was paying my friend's college fee transaction was about to complete suddenly site crashed and money deducted from my a/c and transfered to IBIBO web pvt ltd a/c.

Benificiery a/c no. - [protected]
Ref id[protected]
UTR no. - S28816669
Dated - 12.03.2023
Time - 11.05 A.M

I booked 2 tickets from karad to Mumbai on 9/3/24 money debited but I got only Invoice e-ticket or any message not provided by Goibibo
I waited for 1 hour after boarding time but not any bus from Paulo travels didn't came later I booked another Travels any customer support number and App are not responding. Please arrange my refund of 766/-
[protected]. Vishwas Jagdale

I started my journey at 4.50pm from hyd to vizag, it's 11pm now I have not even crossed suryapet... I have changed 4 svr buses to reach to main bus at bachupally svr bus graveyard...

Journey: Hyderabad-Visakhapatnam; CoachNo:NL 01B 1488; Driver: anjaneyaulu; ContNo: [protected];Second Driver: venkateswararao; Second Driver ContNo: [protected]; RepTime: 04:35 PM

I asked the reason for the bus late? Their reply was very adamant and they told me y ru questiining us other are bearing with it..

They stopped at a highway dhaba kind of hotel, there are not facilities at the dhaba but the food cost is like in 5 star hotel but this staff had the dinner for free or for lesser price I don't know but cool drink - 500ml- 60, haldirams - 20, biryani - 300 but its quality is pathetic..

I asked the above drivers the same y u have taken us here there are other fantastic hotels on highway like 7 star... They shouted on me and said others are bearing with it and they don't have any issues, u bear with it...

I am asking svr management who the hell are you and your staff to take our health into task by taking us into such a unhygene dhabas...

We had booked a room through Goibibo on 23rd Feb, 2023 at Oriental Residency but on going there they said there are no rooms available and hence we are cancelling your booking and you will get your refund as they have initiated it from their side.

Even after multiple followups on a daily basis we havent received any refund or acknowledgement of refund confirmation from goibibo and we are tired by liaising with goibibo on daily basis.

This is a complete pathetic service and we are not getting our money back even though our booking was cancelled and I will defame goibibo and the hotel and get the raings down as we are quite irritated with calling them again and again and getting no response

I don't have an account with Ibibo or any of their affiliates and I have not availed their service in any form. They deducted RS 2000 on February 10, 2023 without my consent (ePAY/To:IBIBO WEB PVT LTD). I have not received any email or message or call on deduction and was surprised by seeing the charge today! Please refund my amount immediately and cancel the account if someone created it fraudulently. I have tried t contact their support but it requires to log in and call got disconnected, which is waste of my valuable time.

Informed you that i booked 2 bus ticket but plan cancel & tickets cancel but not refund my money very chep not working customer care & not reply any mail.

My bus below
Dear RAHUL KUMAR,

Thank you for calling us regarding your bus booking from Delhi to Khatushyamji on 22 Feb 2023. In case you don't plan to travel, you can cancel your booking.
As per the cancellation policy, you are eligible for a refund of *Rs.1302.0* on cancellation. We will initiate but not refund money
My number [protected]#

I HAD DONE TRAIN BOOKING FROM MY SBI CREDIT CARD ON 17/02/2023,
BUT AMOUNT WAS DEDUCTED AND NO TXN ID OR DEDUCTION DETAILS WAS PROVIDED FROM GOIBIBO AND THAT AMOUNT IS STILL DISPUTED.
KINDLY REVERT THE AMOUNT TO MY CARD AS SOON AS POSSIBLE.

Hello,

Details as required:-

Transaction Date :- 17/02/2023

Transaction Amount: - 7792

Transaction Id:[protected]as received on customer care call but no message/mail)

Merchant Name: - GOIBIBO

Kindly revert my amount as soon as possible.

Please cancel the hotel booking and refund the same Goibibo ID : HTLDVAWUHXXTFH4U PNR : [protected]

Hi Team,

I am not getting option to cancel the room booking so kindly cancel the same and refund the amount for the same.

Hotel booked on 13 Feb 2023

Your booking at Sreeniketanam Lodge from 18 Mar 2023 to 19 Mar 2023 for 4 guest(s)
is confirmed. You have reserved 2 room(s) for 1 night(s).
Your have paid an amount of INR 1564.
Your booking is under Free Cancellation policy (100% refund) till 17 Mar 2023, 05:59
AM (Destination Time).

booking date: 18th Mar 2023 to 19 Mar 2023.

Goibibo ID : HTLDVAWUHXXTFH4U
PNR : [protected]
Hotel booked on 13 Feb 2023

Mobile number used for booking: [protected]
Email address for booking: [protected]@gmail.com

Thanks and Regards,
Shivananda Reddy

Hello, Mr.
My SBI account[protected] was used to try to buy a train ticket for two people from Madhira to Tirupati on the Padmavathi express on February 15, 2023. The amount deducted from my account was Rs. 1838. (Transaction details:"TO TRANSFER INB IBIBO GROUP PVT LTD with ref no:[protected]IGAPDJQGZ9 dated 15.02-2023). However, the process for reserving tickets was unsuccessful. Please repay the money as soon as possible.
Regards, Dr. JVRao.

Dear Sir
My SBI account[protected] was used to try to buy a train ticket for two people from Madhira to Tirupati on the Padmavathi express on February 15, 2023. The amount deducted from my account was Rs. 1838. (Transaction details:"TO TRANSFER INB IBIBO GROUP PVT LTD with ref no:[protected]IGAPDJQGZ9 dated 15.02-2023). However, the process for reserving tickets was unsuccessful. Please repay the money as soon as possible.
Thanks
Dr. J. Venkateswara Rao

Dear Sir,
Today Hotel booked with Id - HTLDVAW89ZBMP9GS & PNR No -[protected], dated - 15-Mar-23 to 17-Mar-23 while booking we have updated the mobile number [protected] instead of [protected] hence could not able cancel this booking from myside through online .

Mail id - [protected]@rediffmail.com

Pls do the cancel this booking and do the refund for this amount

I booked 2 bus tickets on 23/2/23 for rs 3299 on Goibibo app however while trying to cancel was offered only 50% refund which is huge loss for any individual and big scam operated from the company

My email id is [protected]@gmail.com which is registered

On 12/2/23 booked 2 bus tickets for Rs 3299 on goibibo app however while trying to cancel the ticket I was offered only 50% refund and they deducted 1600 towards cancellation fees which is a massive loss to me and company is indulged in this kind of malpractice

Dear Sir, I Bela Shaw am eligible for refund of Rs 6381 for Cancellation of my Son Sohom Shaw's flight of 26th feb 2023 from Kolkata to Goa via PNR GZ8QXE booked on 8th Dec 2022 which got cancelled from your end and it was confirmed also on Saturday 4th Feb, 2023. But it is still not showing in my Goibibo refund status from where I booked my flight. please help me in this regard
regards
Bela Shaw
mobile [protected]

Dear sir,
i have booking a Train Ticket ambala to Jammu in Pnr no.[protected] dt.19/11/2022 but train ticket cancalled in 28.12.2022
but Ticket Refund not recieved in my bank account.