Ibibo Group / Goibibo Complaints & Reviews

Address: New Delhi, Delhi

My flight from new delhi to shanghai for travel on 30th jan'20 was booked through goibibo and airlines is china southern airlines. Due to corona virus i could not travel, same was notified to goibibo on 28th jan'20 morning. As this comes under force meisure as government of india also baned the travel to china, i requested for full refund. Initially same was confirmed by goibibo executive but later on they offered 1000 rs., whereas my ticket price was more than 39 thousands. Pnr no pb1tj2

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Feb 13, 2020

Updated by Pradeepkarn1 Request for support in getting the refund

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked flight from mumbai to goa for 30th april with cab and insurance for same (Pnr no: k8fvjs). But i have received no confirmation for cab booking for drop at airport. Neither they have proper ivr on online chat support nor they are continuing on ivr call support and keep disconnecting.

Here i have received booking confirmation for flight and insurance but i need to get confirmation for cab transfer to airport booking as well.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

View replies

V

vitruvianmedico

Feb 14, 2020

I tried changing my flight booked through them and am unable to. There is no way ibibo can help. Please see issue number 31018723

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I booked a one-way ticket from bom to yyz via dxb, on feb. 11, 2020. After payment (Rs. 37, 894) was made through net-banking, to my horror, an error message was displayed on the screen...
"aww!! Your payment did not go through!!
There was a problem procesing your payment...
Reference id related... Is"comupkgintda59747984"for...
Try and rebook..."

Spoken to customer care and the executive confirmed the amount, then insisted that was my bank problem and asked to try to rebook the same.in reply to my query that do they adjust the ticket price if i rebook as advised, he asked me to pay once again for the new booking. He also said the money will be refunded in due course. When insisted about the reason for failure he informed the error was on account of their payment gateway provider (Name not discosed) and assured that money will be credited back to my account within 24 hours. He also added that i should contact them if i did not get the credit in my account.

After more than 36 hours, i'm still struggling to get hold of any of the humans in the goibibo support. The chat option is only for registered users and the wite to management is asking for service request number (No one provided that). There is no email address for communicating with them.

I want my money back urgently.

Feb 16, 2020

Complaint marked as Resolved

Got amount from them at last.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Feb 13, 2020

Updated by Ravi Shankar Akella I was able to reach them at last and got them to register a complaint after much insistence. The Service request number provided was 31099673.

Feb 16, 2020

Updated by Ravi Shankar Akella Got a message from payu.in, after six hours of raising the ticket, as under:
--QUOTE

Your refund request for following transaction is being processed
and the money should reflect in your account within 5-7 business days.

Transaction ID: 63503996
Refund Amount 37894.00
Merchant: www.goibibo.com

--UNQUOTE
=====
Checked bank account multiple times for 2 days, but in vain. I could not check the bank account on 15th. Got a phone call from call centre (at 02:00 AM, EST) asking whether I received the amount or not. As I could not check at that time, he wanted to contact once again to check with me.
Now, I could see that amount was credited to my account, yesterday.

Thanks to consumercomplaints.in and the forum members for the support.
For the benefit of forum members, I'll be adding another story following related to this type (travel) of transaction.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

[#30984028] i am daily writing email to goibibo, but no response. My amount has been debited with clear recipt then also goibibo is denying of not receiving payment. They told it might had stuck in payment getaway the same i checked with my bank. They clearly said the amount is been credited to goibibo with details. The same i have forwarded them, then also goibibo is saying they had not received. This people are concern to check with there bank... My booking date was 29th jan and today is 12th feb yet i have not received my money back.. This people is doing clear chit fraud and most frustrated thing.. We can't contact them at all, they don't want to help people after service...

Feb 13, 2020

Complaint marked as Resolved

email id :[email protected] they have contact no but it says only for new booking & old booking I don't have any booking reference because this people had marked my problem as resolved so i am not able to connect them, ..I am desperately awaiting for their call but no is calling. The amount debited is 4423/- Please help in this with any contact no or anything

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Feb 24, 2020

Updated by Priti Narayankar Why my complaint has marked as resolved ???
I have not received my refund ...

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 122015

Dear team,

I have booked a room in hotel safari jaipur and paid online payment of 1945 from[protected] to[protected].
But when i called hotelier, i came to know that room will be available on[protected] at 12 noon.

I am facing lot of problem while not getting early check in optional as i am going to jaipur for official purpose and have to attend my meeting at 9:00 a. M sharp on[protected].

I lost my rs.1945 which is also non-refundable.

Regards,

Prateek saxena
[protected]

Mar 16, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Feb 12, 2020

Updated by prash arora Early revert awaited

Verified Support

Feb 13, 2020

Ibibo Group / Goibibo Customer Care's response Dear Prash Arora,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Regards,
Team- Goibibo Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear crm we made a payment for rs. 3, 23, 600/- on 29/01/2020 from my axis bank saving account through noida authority portal via payu.in and some error message displayed but amount debited from account (The payment reference number is [protected], the bill reference number is[protected]. We immediately asked from bank and the assured that money is with payu.in and will be refunded in 7 days. Now its almost 9 days but neither it is credited to noida authority nor refunded. So you are kindly requested to please look into the mater and do the needful immediately to refund the amount and oblige.

Rgds,

Gulshan nasa
Email: [protected]@gmail.com
Phone: [protected]

Mar 15, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

Ibibo Group / Goibibo Customer Care's response Dear Gulshan nasa,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Regards,
Team- Goibibo Care

View replies

Axis Bank Customer Care

from Pune, Maharashtra

Feb 11, 2020

Hi, we regret the inconvenience caused. Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as...⇄ Regards, Team Axis Bank.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I tried booking a train ticket from goibibo website and failed and my money got deducted on 2/2/2020 (Ref id : trnafka6naisxz). Its being showed on your website that my refund has been processed on the same date and it will take upto 15 working days to show on my bank account which is insane. Now on your app it shows refunded and to know more details to contact bank. I need a refund transaction number or any kind of reference number to get in touch with bank to get further details and you are not providing me one. So please kindly let me know and help me out.
Jithin
Email : [protected]@gmail.com

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

View replies

J

JITHIN JAZz

from Bengaluru, Karnataka

Feb 25, 2020

I recieved the refund amount on 22/2/2020, which was late but from transaction detaila it shows that they have initiated refund on 2/2/2020 itself but it took 20 days to receive the amount. Probably not goibibo fault but the issue i have is that no way to contact them to get clarification till this time. Only contact was with that silly automated chat section which says the same thing again and again. Please look upto it and allow customers to get in touch with you to get them a slight relief.
Thankyou
Jithin

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 588k/64 Himalayan colony Devi, Post dilkusha telibagh, Muzaffarnagar, Uttar Pradesh, 226002

My name is vivek jain, i booked a train ticket from meerut to lucknow dated. 07/02/2020 money was deducted from my account but i have not received any confirmation massage yet. I want to know the status of ticket or please refund the money. Please do the needful as soon as possible.

Thanks and regards
Vivek jain
[protected]
Mail id - [protected]@gamil.com

Mar 16, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Feb 08, 2020

Updated by Shweta_18 Please tell me the status of my ticket or refund my money as soon as possible

Vivek Jain
[protected]
[protected]@gamil.com

Verified Support

Feb 10, 2020

Ibibo Group / Goibibo Customer Care's response Dear Shweta,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Regards,
Team- Goibibo Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir,
I have booked a flight ticket through goibibo in indigo airlines from trivandrum to gorakhpur. The travel date was february 28, 2020. The ticket was for two persons... Ie one for me and the other for my wife usha devi divakaran. The pnr was yblz2b and the confirmed ticket was sent to me through e-mail by goibibo.
But indigo airlines has informed me that the flight was cancelled by them and asked me whether i like to make the journey by an alternate route. They also said that if i do not like it they can refund the money. I opted for refund.
The total amount is rs.14270. But i have not got any refund till today. Indigo has informed me that they have initiated the refund process.
I have already submitted a complaint a week ago. Please refund my money at the earliest
Your;s faithfully,
Dr. Satheesh babu

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2020

Ibibo Group / Goibibo Customer Care's response Dear Jagajilly,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Regards,
Team- Goibibo Care

Feb 10, 2020

Updated by jagajilly Sir,
My booking ID is PNR YBLZ2B.
e-mail [protected]@yahoo.com
mobile ...[protected]
Name of passengers...Satheesh Babu Balan & Usha Devi Divakaran
Yours, faithfully,
Satheesh Babu

View replies

R

Rajamy

Feb 12, 2020

Due to some reason my flight on GO AIR - G8403(PNR - C77V7J) had been cancelled but still I have not got my money back. It really very pain for me for not refunding my money yet.
Details of journey :-
Journey date - 18/01/20
Date of booking - 25/12/19
PNR - C77V7J
From - Indore To Ranchi

Reply

S

Sarikaraman

Feb 12, 2020

We residing in India.We booked tickets for the Bangkok tickets under your application but we didn’t come due to corona virus issue it’s unsafe for us to come we didn’t get any proper response regarding refund from your side. We need our ticket amount do consider this world major issue.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I booked my parents airline tickets on the 30th dec 2018 for the 9th april 2019 through jet airlines. Due to flight cancellation and jet airways filing insolvency. It has now been 10 months or more and i am still waiting for my refund.
Couple of my friends have already received their refunds who booked their jet airways flights through different airline portalsand i am still waiting for my payment.

Booking id :- amdwatkyb

Mar 8, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2020

Ibibo Group / Goibibo Customer Care's response Dear Kanika Wahi,

Greetings from Goibibo.

We acknowledge your concern and truly understand the inconvenience cause to you on the matter.

Would like to update you that we are continuously following up with Jet Airways / concerned authorities for refund against your booking and the moment we receive the amount or any update on the matter, we shall keep you informed.

For reference, we have attached the refund application copies which are the proof that refund is pending for approval.

We would also like to assure you that GoIbibo is not withholding your money and never will. Kindly do note that the issue of refund being awaited from Jet Airways for customers who had future dated bookings with them at the time of discontinuation of operations, is faced by all flyers regardless of where and who they booked their ticket from, including airline's website. We thank you for being supportive with us.

For your kind reference, we are sharing below a view of the developments so far -
It has been reported widely in the Press that Jet Airways has been placed into bankruptcy protection as of 20 June 2019; and an Interim Resolution Professional (IRP) has been appointed by India’s National Company Law Tribunal (NCLT). GoIbibo has filed all details of customer claims due from Jet Airways with NCLT as per the prescribed process. As a result any refunds (full or partial) will now get processed as per the directions of the NCLT.

As per the latest update from International Air Transport Association (IATA) which is a trade association representing world’s airlines, it continues to work with the airline to manage the claim process but expects a delay given the bankruptcy filing. Further updates will be provided when additional details become available.

So far GoIbibo has filed claims of the customers due from Jet Airways with NCLT (National Company Law Tribunal) as per the prescribed process. Refunds will now get processed as per the directions of the NCLT. We will notify you as soon as we hear on the refund status. We sincerely hope you understand and appreciate our limitations in this matter, being an online travel partner and solicit your continued co-operation and patience in this matter.

Please note there were two circulars released by Jet Airways on the related matter. Sharing the link below in which you can find GoIbibo’s name too in the list of creditors –

http://www.jetairways.com/insolvencyproceedings/Documents/ListofCreditorsVersion2updatedtill7thAugust2019.pdf

Regards,
Team- GoIbibo Care

View replies

Y

Yashpurohit95

Feb 5, 2020

I have done upi transaction of ₹1295 on 24th january from goibibo for the bus of indore to pune. My money got debited but didn't got refund yet. Goibibo service is worst up till now.
Transaction details
Date of transaction- 24 January
Reference number[protected]

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Goibibo Gurugram Haryana, Gurgaon, Haryana

Dated 03.02.2020 we booked three flight tickets from goibibo app from vishakapatnam to delhi for dated 08.03.2020 ticket amount deducted from my icici bank account but tickets and confirmation not provided by goibibo team no custumer care grievance complaints on goibibo site no customer care contact no only computerized cell is there no person to take calls.
Kindly take immediate action.

+1 photos

Mar 7, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Feb 04, 2020

Updated by Nng@2020 Goibibo team showing amount transaction failed everytime

Verified Support

Feb 05, 2020

Ibibo Group / Goibibo Customer Care's response Dear Nng,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Regards,
Team- Goibibo Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello,

I have booked a ticket from blr-ixz on 19th of april 2020.

I had paid for 0 go-flexi and free seat bookings. On contacting the goair for a reschedule within 24 hrs of booking as per the policies they have updated me that no add-ons are available at their end. I had rescheduled the flight with an additional amount but my add-on seat booking and go flexi are not available. Goibibo customer care is not responding. I have called almost 50time from feb 3 to feb 4 in 24 hrs. No one responds. No email id available for complaints or queries. Their chat us stupid. It is an automata that repeats what ever said.

Please help. I have paid additional 4k + as add-ons

Mar 8, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2020

Ibibo Group / Goibibo Customer Care's response Dear Amigesil,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Regards,
Team- Goibibo Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 768001

Hi team,

My flight was cancelled having pnr no : t7vmjm. As per the process i should get the refund amount of 2147. But i got a message that 1868 refund had been processed. So i raised a complaint and additional 279 has been also approved. Also in refund status it is showing 2147 amount has been processed for refund. But only 279 has been credited to my account and 1868 is still pending. I have tried to connect with customer care but not getting any response. I am very much disappointed with the service. Why i am not able to connect with the customer care.

Regards
Prabhat
[protected]

Mar 8, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2020

Ibibo Group / Goibibo Customer Care's response Dear Prabhatdx,

Apologies for the trouble caused to you

In reference to your complained, seems your issue has been resolved from the company side as we have initiated the refund of INR 1, 868 and INR 279 in your bank account on 25-Jan-20, The Bank Reference Number was #[protected] and[protected].

In case you are not happy with the resolution. You can get back to us on Goibibo registered mail or toll free number.

Regards,
Team- GoIbibo Care

View replies

D

dr.jude

from Cuncolim, Goa

Feb 3, 2020

Hi Goibibo,

I had cancelled my flight bookings on the 11th of Jan 2020 having ID's PSGDELH8K and NAKQRN77V.
There was a discrepancy in the refund amount. It was promptly handled by Almas Zainab and I got a confirmation on the 18th of Jan 2020.
However even after a week when I checked the refund has not taken place. On the 28th of Jan 2020, Rashmi Kumari has been handling it and the reason given is that our payment portal PayU is delaying refund.
On 2nd of Feb 2020, I have been assigned Megha Dixit, but no refund yet.
What I fail to understand is how is a payment portal delaying refund? Do they have the authority to do so? Will changing Customer Service agents solve my issue?
I am unable to understand if this is really an issue or an excise. Please advise on how to solve this at the earliest.
Thank you
Dr. Marianne Saldanha
saldanha.[protected]@gmail.com
[protected] and [protected]

Reply

N

Nng@2020

Feb 5, 2020

Dated 03.02.2020 we booked three flights tickets from Goibibo app from Vishakapatnam to delhi for dated 08.03.2020 amount deducted from our icici bank account but GOIBIBO showing transaction failed we are attaching bank mini statement and sms alert from bank for deduction.
Kindly take immediate action in this regards.

not yet got the refund - Comment #3641348 - Image #0

Reply

Nng@2020's reply, Feb 4, 2020

Sms alert by icici for deduction.

Nng@2020's reply, Feb 4, 2020

Mini statement of icici bank.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

From Goibibo:Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further.

Reply to above concern: unfortunately you couldn't find my booking I'd even though I mentioned.My booking details are given below for your information again. Hope you will pay back the amount soon. The invoice also attached here with.

Invoice No: HDBIUP[protected]
Advance Receipt No:
HDARUP[protected]
Booking ID: HTLKYBHPJG

+1 photos

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir,
I have booked a flight ticket from trivandrum to gorakhpur through goibibo. The date of journey was 28/02/2020. The flight was from trivandrum to bangalore and then from bangalore to gorakhpur. I have got booked tickets through e-mail from goibibo. The pnr was yblz2b.
Later the indigo airlines informed me that they have cancelled the flight and offered to return the money and i have agreed. The total cost of tickets was rs.14270. The passengers were myself and my wife usha devi divakaran.
Indigo airlines have informed me that they have started the refund process but till now i have not got any money back.
Kindly note that the flight was cancelled by the airline itself and we have eligibility to get full refund.
Kindly do the needful
Yours faithfully,
Dr. Satheesh babu balan

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

View replies

D

DEBAYAN SANYAL

from Mumbai, Maharashtra

Feb 3, 2020

The upi transaction scanned n deleted the amount from my account twice but didnot confirm the ticket.the support call does not let us talk to any customer member.i had to book it via credit card.i wanted to know the status of the deduction or refund but no way to get any help

delay in getting the refund - Comment #3640054 - Image #0

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: NU-04 D-33 SAPNANAGAR, Kutch, Gujarat, 370201

Dear sir,

I have book my train tickets on 02/09/2019 via pnr no [protected] due to train diversion the train was not touching the destination and i have filed my tdr and it was finally got accepted and refund of rs. 2100 was approved by irctc but still not been credited in my account. But on calling their customer care only new flight booking related information are provided and for old train booking they is not option to talk with them. And they where talking very harsh language and not giving proper reply. Due to which i am not able to get my refund.

+1 photos

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gorakhpur, Uttar Pradesh

Sir,
I have booked a room in oyo 26917 rc residency hotel of gorakhpur for january 9, 2020. You have sent me the confirmed voucher also. Booking id is htlm5udq62 and the pnr no is 0062655. Date of booking was 28th december 2019.
But when i reached the hotel on 9th january evening at 6 p. M they refused me the room saying the booking money was not enough. I have booked a room with breakfast and have remitted the money you have demanded. Since i was tired (I am a senior citizen aged 71) i took another hotel. I was unable to inform you till now because i was on travel for most of the days.
Kindly enquire into this matter and refund my remitted money
Yours faithfully,
Dr. Satheesh babu

Mar 1, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2020

Ibibo Group / Goibibo Customer Care's response Dear Jagajilly,

Apologies for the trouble caused to you

In reference to your complained, seems your issue has been resolved from the company side as we have initiated the full refund of the booking amount in your mode of payment and same will be reflect in your account in next 5-14 working days.

In case you are not happy with the resolution. You can get back to us on Goibibo registered mail or toll free number.

Regards,
Team- GoIbibo Care

View replies

Y

Yashvardhan Biyani

Jan 30, 2020

In their cancellation policy, its mentioned that goibibo charges are Rs. 300 per passenger, whereas on cancellation, in refund breakup, they have charged Rs. 581 per ticket. This looks like an anamoly. Request you to go through it with the help of attached pictures.

refusal of booked room - Comment #3638754 - Image #0

refusal of booked room - Comment #3638754 - Image #1

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 500032

.Actually I have cancelled my one train ticket for which I have received 433 refund from your team in my paytm UPI account and I was transferring that amount to my bank account but bi mistake I have paid twice from my paytm UPI account and my savings bank account respectively, which is in central bank of india to go ibibo UPI account.

Could you please verify and return my amount to the respective accounts.
Any help from you will be greatly appreciated.

Here are the details for the payments

1) UPI ID:[protected] Paid from paytm account ([protected]@paytm)
2) UPI ID:[protected] paid from kmanoj.[protected]@okaxis for which account no is [protected]

I have attached screenshots of the payment also.please refund my amount i am sorry that i have done a big mistake...i will be very thankful for this act of kindness.

+5 photos

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

View replies

D

Debagnik Das

from Bengaluru, Karnataka

Jan 30, 2020

I booked my train tickets from Kasaragod to Bangalore and paid through UPI but my money got deducted but my booking was not confirmed.
I waited for 2 days for the refund. I didn't get any refund and i am unable to contact goibibo.
It'll be helpful if i get my money back.

done 2 upi payments of rs 433 to goibibo train.payu@axisbank ..please refund it - Comment #3638790 - Image #0

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: A-801 La Lagune Apartments sector 54, Gurgaon, Haryana, 122011

Dear sir/madam

I raised the querry before also on my promised refund of 708 for rebooking same day under void/rebook option wherein 26, 000 inr plus 10, 000 date change has been charged. Date change is fine but 26, 000 in place of 708 as informed (Refer the chat part photos) is againgst business ethics and cheating with customers.

I am attaching the part histort and will request to initiate refund of over 25, 000 inr as gobibo is finding one or other excuse not to refund my money.
I will be happy to rovide additional information if necessary.

Best regards
Permod kumar gupta

+2 photos

Mar 1, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Jan 28, 2020

Updated by Yuvi15 My repeated calls/request in last 3 days are not resolved and one or the other excuses are told for validation expecting that customer knows every rules and regulation. Kindly expedite the resovement of my refund and ask your customer support to validate the chat histories (4 Nos) wherein i was told the deduction of total 708 INR on same day rebooking via GOBIBO site and link was also sent.
I am tense due to thsi damage 26000plus 10000 without any fault of mine.

Best Regards
Dr Permod Kumar Gupta

Jan 29, 2020

Updated by Yuvi15 I am informed that due to non clarity on cancellation and poor understanding by Chat Executive my querry is decided to close which is unilateral decision and unfriendly fr user of GOBIBO clients.

I will be forced to go to social media in addition to consumer redressal forum including district consumer forum Gurgaon if not resolved soon. I am a UN diplomat and one of the biggest user of airline travel globally and will request once again before forwarding case to UN travel unit alongwith consumer redressal forum.

Dr Permod Kumar Gupta

Br

Verified Support

Jan 29, 2020

Ibibo Group / Goibibo Customer Care's response Dear Yuvi,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Regards,
Team- Goibibo Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello!

So yesterday i tried booking tickets from bbsr to pune. Twice my money got deducted n i got booking failed message. I was told that my money will be refunded. Today suddenly booking is showing confirmed and the ticket is of someone else! Neither can i see any other details nor it has a pnr
I don't even get the cancel option
I have contacted them on fb and they said they are looking into it. But i haven't got any response after that. Kindly refund my money asap! Sending u screenshots

+3 photos

Mar 8, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2020

Ibibo Group / Goibibo Customer Care's response Dear Ipsitapats,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Regards,
Team- Goibibo Care

View replies

I

ipsitapats

Jan 29, 2020

I have been contacted by your team already. I am awaiting the refund that they said will take between 3-10 working days.

Ibibo Group / Goibibo Complaints & Reviews

File a complaint to Ibibo Group / Goibibo

Ibibo Group / Goibibo reviews & complaints page 126

not getting refund amount

Post your Comment

goibibo _ flight booked with cab drop at airport but no confirmation for cab booking.

Post your Comment

payment taken from bank account and not being refunded

Post your Comment

amount debited but no confirmation for hotel booking

Post your Comment

regarding early check in issue

Post your Comment

payu.in refund request

Post your Comment

refund of my failed train ticket booking delay

Post your Comment

train ticket confirmation message not received

Post your Comment

refunding the money

Post your Comment

my refund for ticket booked on the 30th dec 2018 for uk

Post your Comment

flight ticket amount deducted tickets not provides

Post your Comment

ticket booked with add-ons but airline denies

Post your Comment

not yet got the refund

Post your Comment

claim on hotel booking amount because hotel denied online booking from goibibo

Post your Comment

delay in getting the refund

Post your Comment

tdr refunded by irctc on 14/01/2020 but still not credited in my goibibo account

Post your Comment

refusal of booked room

Post your Comment

done 2 upi payments of rs 433 to goibibo train.payu@axisbank ..please refund it

Post your Comment

refund of void/rebook ticketing

Post your Comment

money deducted ticket not booked

Post your Comment

Related businesses