Ibibo Group / Goibibo Complaints & Reviews

I booked my parents airline tickets on the 30th dec 2018 for the 9th april 2019 through jet airlines. Due to flight cancellation and jet airways filing insolvency. It has now been 10 months or more and i am still waiting for my refund.
Couple of my friends have already received their refunds who booked their jet airways flights through different airline portalsand i am still waiting for my payment.

Booking id :- amdwatkyb

Dated 03.02.2020 we booked three flight tickets from goibibo app from vishakapatnam to delhi for dated 08.03.2020 ticket amount deducted from my icici bank account but tickets and confirmation not provided by goibibo team no custumer care grievance complaints on goibibo site no customer care contact no only computerized cell is there no person to take calls.
Kindly take immediate action.

Hello,

I have booked a ticket from blr-ixz on 19th of april 2020.

I had paid for 0 go-flexi and free seat bookings. On contacting the goair for a reschedule within 24 hrs of booking as per the policies they have updated me that no add-ons are available at their end. I had rescheduled the flight with an additional amount but my add-on seat booking and go flexi are not available. Goibibo customer care is not responding. I have called almost 50time from feb 3 to feb 4 in 24 hrs. No one responds. No email id available for complaints or queries. Their chat us stupid. It is an automata that repeats what ever said.

Please help. I have paid additional 4k + as add-ons

Hi team,

My flight was cancelled having pnr no : t7vmjm. As per the process i should get the refund amount of 2147. But i got a message that 1868 refund had been processed. So i raised a complaint and additional 279 has been also approved. Also in refund status it is showing 2147 amount has been processed for refund. But only 279 has been credited to my account and 1868 is still pending. I have tried to connect with customer care but not getting any response. I am very much disappointed with the service. Why i am not able to connect with the customer care.

Regards
Prabhat
[protected]

From Goibibo:Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further.

Reply to above concern: unfortunately you couldn't find my booking I'd even though I mentioned.My booking details are given below for your information again. Hope you will pay back the amount soon. The invoice also attached here with.

Invoice No: HDBIUP[protected]
Advance Receipt No:
HDARUP[protected]
Booking ID: HTLKYBHPJG

Sir,
I have booked a flight ticket from trivandrum to gorakhpur through goibibo. The date of journey was 28/02/2020. The flight was from trivandrum to bangalore and then from bangalore to gorakhpur. I have got booked tickets through e-mail from goibibo. The pnr was yblz2b.
Later the indigo airlines informed me that they have cancelled the flight and offered to return the money and i have agreed. The total cost of tickets was rs.14270. The passengers were myself and my wife usha devi divakaran.
Indigo airlines have informed me that they have started the refund process but till now i have not got any money back.
Kindly note that the flight was cancelled by the airline itself and we have eligibility to get full refund.
Kindly do the needful
Yours faithfully,
Dr. Satheesh babu balan

Dear sir,

I have book my train tickets on 02/09/2019 via pnr no [protected] due to train diversion the train was not touching the destination and i have filed my tdr and it was finally got accepted and refund of rs. 2100 was approved by irctc but still not been credited in my account. But on calling their customer care only new flight booking related information are provided and for old train booking they is not option to talk with them. And they where talking very harsh language and not giving proper reply. Due to which i am not able to get my refund.

Sir,
I have booked a room in oyo 26917 rc residency hotel of gorakhpur for january 9, 2020. You have sent me the confirmed voucher also. Booking id is htlm5udq62 and the pnr no is 0062655. Date of booking was 28th december 2019.
But when i reached the hotel on 9th january evening at 6 p. M they refused me the room saying the booking money was not enough. I have booked a room with breakfast and have remitted the money you have demanded. Since i was tired (I am a senior citizen aged 71) i took another hotel. I was unable to inform you till now because i was on travel for most of the days.
Kindly enquire into this matter and refund my remitted money
Yours faithfully,
Dr. Satheesh babu

.Actually I have cancelled my one train ticket for which I have received 433 refund from your team in my paytm UPI account and I was transferring that amount to my bank account but bi mistake I have paid twice from my paytm UPI account and my savings bank account respectively, which is in central bank of india to go ibibo UPI account.

Could you please verify and return my amount to the respective accounts.
Any help from you will be greatly appreciated.

Here are the details for the payments

1) UPI ID:[protected] Paid from paytm account ([protected]@paytm)
2) UPI ID:[protected] paid from kmanoj.[protected]@okaxis for which account no is [protected]

I have attached screenshots of the payment also.please refund my amount i am sorry that i have done a big mistake...i will be very thankful for this act of kindness.

Dear sir/madam

I raised the querry before also on my promised refund of 708 for rebooking same day under void/rebook option wherein 26, 000 inr plus 10, 000 date change has been charged. Date change is fine but 26, 000 in place of 708 as informed (Refer the chat part photos) is againgst business ethics and cheating with customers.

I am attaching the part histort and will request to initiate refund of over 25, 000 inr as gobibo is finding one or other excuse not to refund my money.
I will be happy to rovide additional information if necessary.

Best regards
Permod kumar gupta

Hello!

So yesterday i tried booking tickets from bbsr to pune. Twice my money got deducted n i got booking failed message. I was told that my money will be refunded. Today suddenly booking is showing confirmed and the ticket is of someone else! Neither can i see any other details nor it has a pnr
I don't even get the cancel option
I have contacted them on fb and they said they are looking into it. But i haven't got any response after that. Kindly refund my money asap! Sending u screenshots

Sanchi sinha
10:38 pm (45 minutes ago)
To travel, contactus, traveldocs

This is to bring to your kind notice that i sanchi sinha, frequent user of goibibo company and i have booked air-tickets of air india company for my parents from ranchi to delhi on 26th march & delhi to ranchi on 3rd april. I would like to convey that while booking this ticket in place of my mother's name
(Preeti sinha) i selected my name (Sanchi sinha) by mistake and ticket got booked on my name.
At that point of time only i messaged on the help button in which the message displayed on my screen, for this query call to airline and the no. Was reflecting on the screen. I straightaway called on that airline no in which i was instructed that there is no need to worry as you can directly go to airport and the name will be changed (In place of my name my mother's name will be changed in the ticket) by having the proper document. Then i got relaxed after getting information from air india customer care representative. But on 26.01.2019 i got to know from one of my colleague that kindly get a confirmation regarding the same as it also possible that they can deny on the travelling date. So again i called to 2-3 times and air india customer care representative and each time i got different replies from each and every representative.
Finally i decided to call to goibibo customer care today then i got to know that i can get some benefits but it was only valid for 24hrs of the booking.
I would like to clearly state that i belong to middle class family and for me bearing a loss of whole ticket getting cancelled without any refund is not bearable. I have tried all options regarding cancelling and rescheduling but none of the option is feasible for me.

I just want to file a complaint against that air india customer care representative whom i had a conversatition on 24.01.2019, the day i booked a ticket. I would like you to kindly go through the recorded call and listen the air india representative giving me confirmation regarding name change can be easily done on the travelling date in airport which is a wrong information due to which only i missed goibibo customer offer.

I would also request air india to give me a compensation just beacuse company's representative i am facing so many problems and i am in lack of option.
Also i would like to convey the each representative should have proper knowledge what information has to be conveyed to the customer as i have heard so many options in this case.

Therefore, i would be satisfied if you can understand my situation and ensure me with some kind of better solution.

Pnr no.- jt0q7
Contact no.- +91-[protected]
Email id - [protected]@gmail.com

I booked 2 tickets from delhi to london and back and by mistake month mentioned was february inplace of march, i realised within minutes and requested gobio t change the date and was advised by their executive mr anshul (Chat history can be checked) that kindly rebook again through gobibo and we will deduct total 708 inr as per void option same day rebooking.
I was informed by bank and gobibo that theyhave deducted over 26, 000 inr in addtion to 10, 000 additional cost of date cange.
I will request to get full refund after deduction 708 inr as advised in written by mr anshul of gobibo and i will pay 708 plau fare difference of 10, 000 inr.

Kindly arrange to settle refund as soon as possible as i have limited resources and a retired govt official need funds for my international travel.
Best regardsdr permod kumar gupta

I booked a room at hotel tirupati galaxy, kanpur from goibibo's app and i was extremely disappointed by the app as it showed different pics of the cabin i had booked and reaching the very place it was found to be a doormetry moreover it was certified by gostays.

These people are simply misleading the customers by putting up false/incomplete pics and earning. I had a lot of inconvenience.

I am telling everyone out there reading this, don't go for the app. You might too get on the wrong place.
Moreover their customer care number doesn't work too. I tried reaching them over the no. Provided on google but the no. Showed unreachable.

Extreme fraud.

Booking id : htl2hgcdaj

I booked hotel oyo 35462 svs luxury room in hyderabad for 21.01.20.

Room was with breakfast. Hotel was unable to provide breakfast.

Goibibo have 100 % money back guarantee for this property on service issue.

But they are unable to provide refund to me and continuously negotiating.

I told them to forward my case to appellate/delight/higher authorities. But still i have not get any reply from them nor any confirmation regarding my complain is forwarded to delight team or not.

Goibibo is cheater travel agency. Don't book any type of travel with them.

I got a message & automated call from goair that my flight dtd 26/01/2020 has been cancelled due to unknown reasons. Now the problem is neither goair customer care is responding nor goibibo customer care.

My refund is showing as 0 even when the flight has been cancelled by the airlines.

Goibibo customer care no is not taking call and they send link for chat representatives who don't respond even after 30mins which is very stupid considering there is no other way to communicate with customer care.

Until now i was loyal customer of goibibo but not sure after wasting 3hrs i'll book any tickets with them.

@goibibo team you should improvise your customer care team, specially there should be calling option because that can solve the issue in 2mins than having a chat representative who doesn't respond even after 30mins.

Dear sir
I received mail from goair that my 25th jan flight (Pnr:-v4zpgy) from ranchi to delhi has been cancelled and i have to contact customer care to modify my booking.
But for last two days i am unable to contact both goibibo and goair customer care. On customer care number, onone is picking up call.
Please help me to get out of this.

Thank you

Gunjan kumar
[protected]
[protected]@gmail.com

Dear sir,

We would like to bring to your notice about booking of air ticket of true jet air lines through you on 21st jan 2020 twice with reschedule.

Booking id : 2tl98s24

1) on 20th date, mysore to chennai journey was on time and their service was ok.
2) return journey on 21st morning 6.50 am with same truejet flight. after boarding, they cancelled flight by giving technical reason. (1st cancellation)
3) they assured me to give evening flight at 18.50 with reschedule, but again they cancelled it. (2nd cancellation)
4) again you were issued the ticket for 22nd morning 6.50 am with truejet flight only.
5) i started from hotel at 4 am to airport. after entering to airport, they had sent me a message that again flight got cancelled. (3rd cancellation)

6) again, i had booked another ticket with spicejet by paying rs. 4400/-.
For this, i lost the following losses:
A) taxi fair - 1200/- (I had paid twice)
B) hotel stay - 3000/- (I had paid extra for two days)
C) business loss - 500000/- (I was missed very important business meeting)
D) flight ticket with spicejet from chennai to bangalore - 4400/-
E) bangalore to mysore taxi fare: 3000/-
D) physical and mental harassment :e) refund of truejet flight got cancelled from chennai to mysore : rs. 2, 258/-

Total: 513858/- + physical and mental harassment

Please send me the losses immediately to my bank a/c as below. Else, i am going to take legal action as well as i will complaint to consumer court for the heavy losses.

N j stationeryhdfc bank limitedca: [protected]saraswathipuram mysoreifsc: hdfc0000065

This is regarding case number: 30897230, 30874257

I booked a air asia flight via goibibo for 20th Dec 2019 with PNR RZ3S9M.
While checking in my baggage Air Asia charged me with INR 8000 for access baggage. Now the problem starts as flight got cancelled on that day.
Goibibo refunded ticket amount of Rs 6453 in my HSBC account within 3-4 days but they told me access baggage amount will be refunded by air line as they charged it.
When I contacted Air Asia customer service they told me that they will give access baggage money to agent as ticket was booked via agent.
Today it has been more than 30 days and still my money is not refunded.
PFA ticket invoice, cancelled boarding pass and access baggage receipt.

Every time a case timeline is about to get over goibibo opens a new case.The customer care agent agree over call that money needs to refunded but are not taking any action.
They have even asked my NEFT details on[protected] but still I haven't received the refund.

This complaint is regarding refund delayed by goibibo for my international ticket cancellation. Please refer details:

Travel Date - 24th Nov, 2019
From - CDG, Paris
To - Mumbai
Airline - Air India
Booking done through - GoIbibo

I cancelled above mentioned ticket on 10-Nov-2019 and expecting refund in 20 working days as per airlines site.

Moreover, I am chasing goibibo since 06th Jan and they said that they have initiated refund but it will take 5-6 working days but no refund yet.

After 10 times follow up, they are saying that they have problem refund process and doing follow up with concern team but every receive below mail without money updates.

How can they same problem for somany days considering their usage by users?

I started feeling cheated and thats why raising this complaints expecting some relief from you.

thank you very much..

Greetings from goibibo.com !!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in regards of your refund under booking Id :-TUAB8H7BC

Please be informed that we are working on your query and we will get back to you at the earliest with an updated status/resolution of your query.

As soon as we get the revert from our concerned team we will get back to you with an update .

Hope we were able to assist you .

Please feel free to contact us in case of any other assistance.

Regards,
Sanjay Yadav
Go Care Team
24X7 Support:[protected]; [protected]