Ibibo Group / Goibibo Complaints & Reviews

Hi

Payment has been deducted and i received the confirmation which is payment received and we are working to generate the tickets (Invoice) will get back to you shortly.

But no confirmation has received. Now while i tried to confirm with air india flight they are saying there is no booking we are found against your name.

Regards.
Akhilesh jaiswar

I booked an 'air india' ticket yesterday through goibibo. My money was debited from my account but my booking has not been confirmed. It has been more than 24 hours. Their customer care number is always busy and i have also sent several emails and got no reply yet. Their customer care service is very poor. I need a booking confirmation immediately. They have caused me a lot of stress and frustration! My booking reference number is "j7eg3".

I have booked flight from delhi to toronto for aug 30. I have paid full payment of rs 71174.00. They have not yet confirmed the ticket. I called them around 15 times, they are only asking to wait for 2 hours then 4 hours then 1 day then 12 hours.
I have called many times, each time there is different agent and they all are saying different things. I tried to chat with them using their live assistance, but they are not willing to pass the information to related department.
They are just keeping the money from customers and are not willing to solve their problem. They are big cheat. The worst company to book the tickets.

My ticket money is deducted but it is not confirmed.
I am also unable to contact the customer support dur to their bad support service
I am unable to book another ticket as they are not confirming whether they have cancelled or booked my ticket. Due to this now i have to pay more amount for new booking also. My registered mail id is [protected]@gmail.com.

My booking id is gofldand7403a[protected]. I booked my ticket yesterday at noon. Bu t till now i have not received my ticket. T he customer care is repeatedly telling that the ticket will be issued after 30 minutes. This is going on since yesterday. I have already mailed to ceo, management & support team. But still the issue is not resolved. The message only shows booking in progress.

I booked air india flight ticket 15 feb2020 from visakhapatnam to new delhi traveling date 14 mar 2020 and pnr no hscn3.
Amount detected my account successfully 7940 rs. After that massage came your payment received successfully and your ticket generated within 30 min. But ticket not generated and goibibo customer care saying your amount not received.
Still my ticket status booking in progress.
And custmer care not answering my query.

I booked a flight from delhi to kannur on 15 of feb at 05:50pm and got a message that booking is under process and payment was deducted from bank but till now ie 16 feb i have not got any response from their end and its still showing booking under process i called them a 50 times but no one is responding to calls.
I have faced a huge time and money loss with this...

My booking is not yet confirmed, u r asking to wait for 30 minutes from long time.. Only ur not responds.. There is no human at all. It's so much frustrating.. I need to book ticket again if it is not confirmed. This is HARRSINATION.. Not giving any response at all.. I have paid for this.. I need response now.. I should get the proper response now itself. Please respond or give any contact to talk to someone responsivle
Please

Hi,

I booked a ticket for international return flight through dublin to mumbai via london and return along the same route.

While booking the ticket from dublin to mumbai, goibibo showed me it's a connected flight from dublin to mumbai with stop at london. By connecting flight means customer assumes it to have same pnr number, luggage transfer by airline and immigration at dublin airport and no check in required...

I have done bookung with goibibo for flight.
Money has been deducter but booking confirmation is still pending. I have tried contacting the customer care but can not connect. I have still not received my booking and now same flight price is 2 times more. How can i get the booking or my money back. As these frauds are not picking up my phone and they are biggest cheaters

Dear sir,

I booked 2 ticked through goibibo on 15 february2020 for chandigarh to mumbai for 28 april2020.

But my both tickets not confirmed even my tickets fair deducted.. After so much try i can't contact with goibibo customer care... Kindly resolved my issue as soon as possible. Otherwise i have no way to file a legal action against goibibo.

Thanks & regards
Pankaj kumar
Contact no. [protected]

I have booked a flight through goibibo.
The amount has been deducted but the status is showing 'booking in progress'.
It's been more than 10 hours but still the status remains same. I was told to contact customer support if the e ticket is not received within an hour.
Have tried contacting them n number of times but no response from their end.
Now if it doesn't get confirmed and if i have to book the ticket again i have to pay more than 3 times the fare.
Who will be responsible for this?
Very pathetic customer support from their end.

I have booked a flight from dephi to goa of 24th may 2020 via flight air india bearing flight no ai 156 and money got deducted but the booking has not been confirmed yet. The site says it should be confirmed within 30 mins.

I am not able to reach out to them also through email or the phone number. They have a bot as a supporting system and it keeps on repeating that it will be confirmed in 30 mins

Its very annoying and frustating. I am fedup of it. Nor theey are refunding nor they are responsing.

I have booked a flight from bhubaneswar to bangalore and money got deducted but the bookinghas not been confirmed yet. The site says it should be confirmed within 30 mins.

I am not able to reach out to them also through email or the phone number. They have a bot as a supporting system and it keeps on repeating that it will be confirmed in 30 mins.

Booking id: tuakk30zu

Dear sir,

As such i am reviving many mails, please disable my mail id from promotional mails. Also unwanted promotional mails and messages, i really don't have time to read unwanted promotional mails and messages, and this mails are occupied in inbox. Please remove my mail id. Just because i used your service 3 to 4 times please don't harrash and torture mentally. I was expecting an important message for my business, unfortunately i got goibibo message and it really disappointing

For heaven sake please stop sending mails and messages to my mail id sudhi. [protected]@live.com and [protected]. If i continue to recieve in future i will not use goibibo and i will promote others also not to use.

Wrong or less information provided by goibibo regarding my flight. Airline was ready to give full refund but goibibo never mentioned that airline shall give full refund. I guess they wanted to get the money. After that they promised to provide all the information regarding refund by 13th feb end of day but still no information yet. Because of all the delays i have my money stuck and i have no clue about how much and when it shall be given to me. The email received on 13th feb from goibibo regarding the issue is “ dear customer,

This is a courtesy e-mail to let you know that we have received your request with a subject of [ goibibo[protected] ] and have started working on it immediately.

Your request has been assigned with a tracking id [ goibibo[protected] ] and will be responded to within 2 hours or sooner.”...

This email was sent only after i called again. My first call for the issue was on 9th feb.

This is a story of tired customer of goibibo who lost complete patience and vexed with your services.

Myself suresh katamsetty studying in the england had booked the flight from bangalore to london using goibibo website.

The website booked a tickets showing as cheapest rate available for following.
Bangalore to delhi
Delhi to paris
Paris to london (Vueling airlines)

Goibibo made us (Including my partner) to book the tickets from bangalore to london with 2hr 50min transit time in paris on[protected], but we thought transit time was enough to catch the flight.
As soon as arrived at the paris airport terminal 2, we are not allowed to board the flight as the flight to london was leaving from terminal 3 which is only allowed for the passengers with schengen visa. While booking the tickets goibibo mentioned only that you may required transit visa, other than nothing else mentioned anywhere. Airport authorities denied to provide the transit visa as it is invalid to terminal 3. We are not allowed to collect our bags even. Had roam everywhere in the airport to seek some help but no help has been provided.

They have only given two choices either you should go back to india or to uk but with different flight from same terminal. Since we have no choice i have paid 51, 000 inr to book the flight then and there to london but with no bags.

After reaching here when explained to goibibo they mentioned goibibo is not responsible for your situation. I wonder, what goibibo is responsible for just booking tickets??

If i had booked a individual ticket from paris to london then definitely goibibo is not responsible, but when i searched for flight from bangalore to london you have shown the search results to book flights to london without having any knowledge of how local flights and terminals work? Isn't this is your mistake?

I have paid 51, 000 extra (What if i don't have money at that point
Of time) for air tickets.

I have called to vueling airlines and explained the situation then they refunded 169 euros to goibibo on[protected], and then provide a copy of refund statement with payment reference details. I have sent this copy to goibibo, but goibibo till now
Hasn't given any clarification on this. Every single day, i make a call to goibibo and only the response is we are looking into it.

In the whole case, i have figured out few issues in the goibibo.

When i searched flight from bangalore to london heathrow.

It showed result for london gatwick as well - which i overlooked and booked the ticket - goibibo has shown erroneous result here (In case, if you want to show other airports results goibibo must prompt the user that it has the result of other airports as well)

Goibibo booked multi airlines with different terminals having no minimum knowledge of visa rules.

Goibibo doesn't seems to care about customers knowledge as customers doesn't have any knowledge about visa rules when travelling to the destination.
I'm sure 80% of passengers only cares about how soon they reach the destination with low fares.

However, even after vueling airlines refunds the money, but goibibo is not willing to refund the customer even without realizing that mistake was happened from their end.

I'm totally tired of calling to goibibo everyday for the refund resolution.

What have i lost in the whole journey?

51, 000 - extra fares from london to paris
8000 - paid extra for baggage allowance as vueling airlines doesn't allow baggage (Which i come to know that after booking ticket))

No bags received for 5 days and spent extra 200 pounds for clothes and food.

I'm totally vexed with services of goibibo and response and uninstalled the app.

Complaint number 30963803 has all details about the issue.

To send this message i have subscribed for linkedin premium with 46 pounds which is another loss for me.

Regards
Suresh katamsetty

My flight from new delhi to shanghai for travel on 30th jan'20 was booked through goibibo and airlines is china southern airlines. Due to corona virus i could not travel, same was notified to goibibo on 28th jan'20 morning. As this comes under force meisure as government of india also baned the travel to china, i requested for full refund. Initially same was confirmed by goibibo executive but later on they offered 1000 rs., whereas my ticket price was more than 39 thousands. Pnr no pb1tj2

I have booked flight from mumbai to goa for 30th april with cab and insurance for same (Pnr no: k8fvjs). But i have received no confirmation for cab booking for drop at airport. Neither they have proper ivr on online chat support nor they are continuing on ivr call support and keep disconnecting.

Here i have received booking confirmation for flight and insurance but i need to get confirmation for cab transfer to airport booking as well.

I booked a one-way ticket from bom to yyz via dxb, on feb. 11, 2020. After payment (Rs. 37, 894) was made through net-banking, to my horror, an error message was displayed on the screen...
"aww!! Your payment did not go through!!
There was a problem procesing your payment...
Reference id related... Is"comupkgintda59747984"for...
Try and rebook..."

Spoken to customer care and the executive confirmed the amount, then insisted that was my bank problem and asked to try to rebook the same.in reply to my query that do they adjust the ticket price if i rebook as advised, he asked me to pay once again for the new booking. He also said the money will be refunded in due course. When insisted about the reason for failure he informed the error was on account of their payment gateway provider (Name not discosed) and assured that money will be credited back to my account within 24 hours. He also added that i should contact them if i did not get the credit in my account.

After more than 36 hours, i'm still struggling to get hold of any of the humans in the goibibo support. The chat option is only for registered users and the wite to management is asking for service request number (No one provided that). There is no email address for communicating with them.

I want my money back urgently.