Ibibo Group / Goibibo Complaints & Reviews

This with reference to my booking PNR N3U1YY. I got a mail on Thursday stating my Bangalore bound flight on 31st December is cancelled and was informed that I would be contacted within 24 hours for further assistance. However, I have attempted contacting the given customer care numbers multiple times and received no response, neither have I been contacted by your team.

This is highly unprofessional behaviour and has scoured my affinity towards the carriers provided through your website. I have received no refund, neither a flight for the planned journey and the planned time of departure has also passed. I was supposed to fly out on 31st December, and this last minute cancellation has caused me additional expense and turmoil for a trip that was planned long ago. I would appreciate if someone from your team can g back and provide a full refund at the earliest since I had to book another flight to get back.

Below are pnrs for which cancellation refund is pending to credit back. Its over 15 days.
[protected]
[protected]
[protected]
I have received mails from goibibo that refund has been processed, but the amount is not yet credited back to me. I checked with bank, they said payment is not released by goibibo.
When will i get my refund back? Want concern

I want to delete my goibibo account, there app or website don't have this option. And customer support only provide help with booking. Also, there write to us section asks for service request number. What if i don't have service request number? I can't write to you?
I tried calling several times on there costumer support number but no help from them.

Jet airways flight 9w 592 dt: 03rd may 2019.

Pnr details
Fgbfiy
Mdotxo

The flight was cancelled by jet airways, a refund request was made by at the link provided by goibibo.
There was no update on this from goibibo for months.

On my followup (Ticket #[protected], they tried calling me and explaining the reason that they are working with jet airways to process the claim but do not have a date when it can be done.
On requesting them to have this information mailed, they did not do so.

There are 2 pnr including 3 individuals.

I booked a hotel, rahat guest house at banaras with payment of 576 rs for one night 28-29th december, 2019. After arriving at varanasi, when i contacted rahat guest house, the hotel staff denied the booking. They mention that they don't provide any online booking accommodation. They only provide offline booking only. It was a horrible experience that i experience from goibibo booking. I stayed in some other hotel. My goibibo booking id: htlkybhpjg
Pnr: [protected]. I want my money back.

On 27/12/19 i booked hotel online total worth 34369/- via goibibo app and had to cancel it in the same day some few minutes thereafter due to an emergency. Still now no refund received in the account and they keep on saying they have already completed the refund procedure whereas the bank (Sbi) is keeping on saying that i have to contact goibibo in this aspect and that they have nothing to do in it!!! Plz help me out

Hi,
I booked a ticket from Delhi to Kanpur and the amount had been deducted from my account and payment failed is showing into the app. I am getting my payment back or not .
Pathetic services goibibo . If in urgent I have to go somewhere you people cant help into this. Money is deducted from the account and you dont have portal for the bus option . So why you created this option.

I booked my Singapore - Chennai - Pune Indigo international flight Ticket through Goibibo mobile App for Rs. 28, 972/- for the travel date 30thNov’19. The full payment was made and tickets delivered. On 28thNov’19, as my stay in Singapore needed extension, I rescheduled my flight again through Goibibo mobile App. I choose Singapore- Chennai -Pune Indigo flight for 17thDec’19 for Rs.19300/- approx.

The rescheduled flight was cheaper by Rs.9, 600/- and after deduction of reschedule charges Rs.4500/- as per Goibibo policy my refund amount approximately was shown as Rs.5100/-. My booking went through and Rs. -5100/- (Rupees minus Five Thousand one Hundred) was to be paid for booking (shown negative as the amount was to be refunded from total paid amount Rs.28972/-). The payment ID was generated (Payment ID : GOFLIANDd68e[protected]). Please find the snap of “Payment done” with ALERT mentioned as “your tickets are being loaded; please find the payment reference ID”.

As the payment ID was for negative amount, the system did not direct me to payment getway.

On the next day, i.e. on 29th Nov19, I checked the ‘Status’ on the link provided on Goibibo website by entering both - the phone no. & the payment ID - where in it clearly showed in green colour at the bottom as “Booking in process” for the rescheduled flight on 17th Dec’19. This Snap is also attached herewith.

The status shown as “Booking in process” authenticates that my requested reschedule booking had gone through as entered by me and that it was the job of Goibibo team to further generate refund of earlier booked flight. Also, that the booking has gone through and now it was the work of backend operations team to tag the Payment ID/amount to the rescheduled flight as per my request.

To my surprise, on the 30thNov19, I received text sms from Indigo about flight timing as per earlier booking of 30thNov19. I brought the matter to notice of Goibibo through phone call/mail and also mentioned the matter in the management support link but no one contacted till now shows that the management does not believe in customer and is a typical bania running after money.

I would mention here that on providing payment ID details to the technical team (Mr. Sumeet Ratti) they even went on to cancel the payment ID from their system and so after 2 or 3 days the tracking against payment ID was not visible. They denied any wrong from their end and held me responsible for the matter. They avoided providing any information of the generated “payment ID” or the “booking in process” snaps. I have sent reminder mails as per SR no. 3025596 but are not answered by the Goibibo team.

I did not receive the rescheduled flight ticket as per my request and had to book one separately. I am at utter loss of Rs.28, 972/- due to incompetency of Goibibo technical/operations team & systems which I request refund from Goibibo.

Hi team,

Pnr-[protected]
Dt:20-12-19

I have partially cancelled the booking on dec-12. It was confirmed amount would refund within 26-dec. But amount is still not refunded to my account. I don't know the reason behind this. This is not fair. I just dont want to use the goibibo app in the future. I dislike the app completely.
Please do the needful.

Thanks & regards,
Nikila s.

Hi officer,

Booked hotel via goibibo app on 22nd dec2019, booking id htl9hrsgek, oyo 66499 hotel sri saravana bhavan, coimbatore but hotel team denied the booking done via goibibo citing the reason oyo don't pay the money to them, hence hotel team charged rs3600/ from me for the stay.

Request to refund the amount charged from me via app.

Also oyo team don't have the basic check on quality of hotel attached to their link, poor facility.

I just booked a hotel in Chandigarh and goibibo is just listing the worst hotel and their service is very worst and i complained regarding the same many times but i didn't get any further response from goibibo and money is fully wasted and I'm a contacting goibibo but not response still now. I want goibibo to resolve my issue asap.

You can contact me at my number [protected]

Hi,

I have not received any of the call from your end, this is really pathetic service given by you and hotel at yesterday midnight.
We have booked 3 room and paid 5730 in advance but when we reached at hotel & mr. Raj the property manager clearly denied for check in that they are not accepting any paid booking, what rubbish is this if hotel is not accepting online paid booking done by goibibo then why are you taking an amount in advance,
Can you imagine at midnight in winters we were stand out from hotel & goibibo customer care person told me to arrange call back and i will get the resolution which is also not received yet, why you people are harassing to your customers, kindly resolve it asap otherwise i will mark a complaint to consumer court.

Rohit kashyap
[protected]

Feb 15 2019 i booked a hotel in trichy via goibibo app for rs.859 through upi payment method and due to some personal reasons i had to cancel the booking. I still didn't get the amount in my account after all these months of tireless plea to customer care. But when time went on i almost forgot the cheating of the company and did the same mistake again by canceling another hotel stay at 26 dec which costed me rs 2872 in trichy which i payed through my indian bank debit card. And still i didn't get refund after getting refund confirmation from the goibibo app for both of the cancelled bookings. After contacting customer support they always reply the same. I am depressed and feeling cheated by goibibo not only me but one of my relative faced the same.

I can understand my 26dec stay cancellation may take 10 to 15 days to refund but how can i believe if i didn't even get the refund for feb15 2019 cancelled refund for almost 10 months.

I need immediate refund of both my cancelled hotel bookings from goibibo. Otherwise i am going to move things legally in consumer court.

Below are the hotel booking id, hotels name and date.

February 15 to 16 on oyo 9113 ibras residency, trichy. Booking id : htlhzkrbva. Payment rs. 859

December 26 to 29 on hotel apple park inn, trichy. Booking id : htl5hmtl5hme6g. Payment rs.2872

I canceled the train ticket with pnr no.
[protected] journey from dehradun to kota train no. 12402 on 12 jan 2020.
I have got the mail and sms from irctc about the cancelation confirmation. But from goibibo, i have not received any communication in this matter. Also, this booking is not shown in the list of canceled tickets on my goibibo app. No information is given about my refund.

Respected sir/madam
I'm kamal kanti banerjee. My mobile number is [protected]. One fraud transaction done yesterday done by bajaj no cost emi. My card number [protected]. I don't transaction 23/12/2019 merchant goibibo. Tracsaction amount rs 14999. Transaction time after 03:15 pm. Deal i'd cs[protected]..
This is fraud transaction. Transaction not done by me. Transaction i'd[protected]. This transaction fraud by others unknown person. Plz solve the issue as soon as possible. Plz cancel the transaction. I am trying to communication with us.

We have booked two-way tickets from delhi to lucknow for 4 adults and 1 infant with the below-mentioned details:

From - new delhi (Indira gandhi irport), t1-t1
To - lucknow (Amausi), t2
Departure date & time - thu, 26 dec 06:30
Pnr - ug6lpf, indigo 6e-634

From - lucknow (Amausi), t2
To - new delhi (Indira gandhi airport), t3
Departure date & time - sun, 29 dec 19:25
Pnr - dlse2k, indigo 6e-5004

Unfortunately with the current circumstances going on in up, it is impossible for us to travel to lucknow with an infant. We can't risk our lives as we are all females traveling along with an infant.
I hope you guys understand our situation. We would request you to refund the amount paid and can allocate the seats to someone else as we are informing you the same in advance.
Hoping for your kind consideration.
Regards, —

My name is zohaib i booked a flight ticket with goibibo and i didn't receive my money after they cancelled my flight booking themselves! And it was really urgent for me to travel! And because of them i couldn't! I asked them to call me and they didn't when they did they couldn't resolve my problem! And when i asked them to connect me with their senior they didn't even do that! I am really suffering a great problem because of this issue. Please resolve my problem as soon as possible

On 22-12-19 we booked hotel ginger in jaipur and our requirement was 2 rooms for 3 + 3 person each total 6 person for 2 days and pay 13100/-. But today on 23-12-19 when we reached hotel for check in they informed your booking confirm by goibibo is only for 3 person for 2 room...

I reach here with my family and solution is given by customer service goibibo..

This is absolutley cheating

Plz resolve the same immediately

Hello sir,

I had registered email account with email [protected]@ibibo.com.

I understand that ibibo has discontinued the mailing service.
Some of my accounts are registered with this email id.

Could you please help me about how can i recover my email box so that i can migrate the accounts.

Thanks for your time and do let me know about your inputs.

Warm regards,
Ravi tale

Booked flight tickets from goibibo for my journey from new delhi to amsterdam and then return journey tickets from paris to new delhi. They provided me with tickets of alitalia airlines for my onward journey from new delhi to amsterdam and tickets o[censored]kraine int airlines for my return journey from paris to new delhi.

My schengen visa (Europe visa) was refused by the french embassy and i was not able to travel. As confirmed from both the airlines over phone and also available on there website a full refund is applicable for my tickets on grounds of visa refusal. I myself mailed all the documents to both the airlines i. E. Visa refusal letter, passport copy and flight tickets. I received reply from ukraine int. Airlines and full refund was provided. While alitalia airlines customer support had advised that as tickets have been booked through goibibo so refund has to be initiated by them. I provided all the documents to goibibo for initiation of full refund with airlines. Since 50 days have passed i have not received my refund and now ms. Roshni rajput, team customer delight, goibibo called me up and told me that the my refund has been rejected by the airlines. She was not ready to reply to any of my queries and refused to provide me any information about my refund rejection. I asked her to share the details of the follow up mails and the reply received from alitalia airlines but she refused to provide the same as she said it is confidential. Then i asked her to arrange for a call back from a senior executive or the person dealing with my refund, but again she refused that they will not talk.
I dont understand how the information related to my refund cannot be shared with me? And moreover what confidential information have been shared by the airlines with goibibo that i, the customer whose money is involved is being denied of that information.
I request your intervention in the matter as i have been cheated by the goibibo. As per schengen rules (Europe visa authority) and as per the airlines rules i am eligible for full refund due to visa refusal by embassy but goibibo has denied the same and refused to provide me the refund of my amount spent on tickets.