Ibibo Group / Goibibo Complaints & Reviews

Respected sir
This is with regards to the delay in receiving my refund back for the cancellation of hotel at Nashik.
I had done my booking on 14th july and cancelled on 19th july, on the same day the refund was initiated but due to some technical issue with sbi credit card the refund got failed..
Go ibibo asked me to wait for 12-14 days to fix this issues then again i call back on 1st august to know my refund status but they told me it will take another 04 days to return, then i call back on 5th august and they told me they will refund it by 8th august, then on 8th it moves on to 12th august and now to 15th august.
Every time they are stating that due to techical issues in sbi card the payment is not done. Now already 20 days are passed and i mnot getting refund back..

I m really helpless and frustrated now with the behaviour of Goibibo team. It seems they are busy making false commitment n making fool to customer..

I request you to look into my matter and resolve my issue asap.
Refund amont : 4658/-

I have recently canceled an international flight from Mumbai (BOM) to New York (JFK) leaving on August 12. Goibibo portal says the flight has been canceled. However, the airline's saying the ticket's still active. I've been trying to reach goibibo for support. However, their support numbers are not working. I'm always getting an automated reply about the flight status. I talked to the airline and they're saying the ticket needs to be canceled by goibibo. My goibibo account number is [protected] and the booking ID is GOFLIMTC217F[protected].

Dear Trilok,

Your support request regarding cancellation, for your booking ID: GOBUSANDAF922B96B6, has been successfully created. Your request ID is[protected]. We are currently working on your
request and will share an update soon. You can view the details of your request here: https://go.ibi.bo/VhiOG8N9nsb

Team Goibibo

Hi Team,
My Name is Dhanavath Rambabu Actually i booked flight 6th of this month and payment process is done but i didn't get any confirmation from your end. After few hours i checked with costomer support they said about bank server issue you're ticket is not confirmed so you will get you're money with 2-3 business working days but till now i didn't get my refund money. i tried to reach costomer support and helpdesk etc but no one resppnding my calls. I got few indian number but they said i need download the QS application then only they will reslove the refund but i think about now a days fraud is generating every ware so i need to check with you guys about my refund.
if anyone knows how to refund my money please suggest me to refund.
Thanks in Advance
Dhanavath Rambabu

I had done the flight booking on 3rd July 2022 and the flight got cancelled by Indigo Airlines on 10th of July 2022.
customer care number of GO IBIBO: [protected]

I had booked a flight for my parents Hyderabad-Dehradun(Indigo airlines) from Go IBIBO. The flight has been cancelled by airlines and amount has not been refunded from Go IBIBO.
As per the GO IBIBO app, the refund of 11, 007 has been processed through UPI with RRN number [protected], but I haven't received the same into my account. I have also checked with my CITI Bank as per them they do not accept the UPI payment and there is no payments in the queue from GO IBIBO. According to the Bank, GoIBIBO has to do NEFT to my account.
It has been around a month I'm following up with the customer care of Go IBIBO and also shared my Bank statement twice as per their request. They are postponing this refund of Rs. 11, 585(including insurance) from one month. I'm very much frustrated and disheartened by this behaviour from GO IBIBO.
Currently I'm in very much need of this amount and Go IBIBO is postponing the refund and not providing support.

my contact details
ph: [protected]
mail: ash.[protected]@gmail.com

My refund of Rs.2315 was showing as done by goibibo but the payment is not reflected in my bank account and there is no proper customer support regarding refunds if we post any refund-related issue in the community page in their app they delete our message and there is no way to contact them

I have booked a flight ticket from Delhi to Pune through Goibibo on 1st July. On 2nd July, I email/SMS from Goibibo that airline cancelled the flight due to operational reasons but never got any notification email from Air India. The mail had suggested to go ahead raise request for refund and I had raised refund on 2nd July itself. It is been more than a month and the refund is yet to intiated and I had to pay bill for the amount since I had used Credit Card Payment. When checked with Goibibo, they are asking for airline document which I never got as all i got is Goibibo mail for cancellation notification of flight. Can you please esclate the issue to intiate refund at the earliest.

Booking ID: GOFLDMTANDDE[protected]A
Website: Goibibo
Airline: AirIndia
PNR: 6Z7FLM
Booking Date: 1st July
Cancellation Notice: 2nd July
Refund Request Intiated from my side: 2nd July

Dear Sir / Madam,

I am writing to you to raise an issue about: Flights

The issue that I have experienced was: Even though I searched for a Chennai to Krabi flight on Sept 6th, website showed Chennai to Phuket along with Krabi. There was no intimation from the website that they have suggested another airport 160 KM away in a different island from Krabi. The airline asked me to show a screen recording with the error which did (also attached to this complaint) and subsequently they accepted it as a technical error. After 2 days they offered me a 1-2 days reschedule of flight which I cannot as I have booked my stay and return tickets. I asked for Chennai to Krabi on the same day by the same Thai airways but they keep delaying the response to my request stating that Thai Airways is not responding to them since Friday 5th Sept.

Also i clearly told them the below request was the right option as its at the same ticket cost and I don't have to change my starting journey.

Wrong booking
THAI AIRWAYS - Sept 6th
Chennai to Bangkok (1.10 AM - 6.10 AM)
Bangkok to Phuket (9.05 AM - 10.35 AM)

Requested/ Right booking

THAI AIRWAYS - Sept 6th
Chennai to Bangkok (1.10 AM - 6.10 AM)
Bangkok to Phuket (7.35 AM - 8.55 AM)

It occurred on: 5/08/2022

Yes after repeated calls and mails falling to deaf ears.

I m unable to attach the tickets booked and website error recording as theyre in PDF and due to video size.

Booking Id: GOFLIMTCA06E[protected]

Reference No.[protected] complaint number raised with goibibo

I have also offered to pay for any difference in ticket charges if any. I feel they're unnecessarily delaying the resolution so that the ticket prices increase a lot by then they will become unaffordable.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Tejas Savani
[protected]

Dear Team,

The flight from Riyadh to Delhi (0n 30-Oct-2021) was cancelled by ETIHAD AIRWAYS as per below Itenarary. The ticket is booked by me through Goibibo channel. Since almost one year has elasped and one way fare amount is not credited in my account. Need quick action from your end otherwise I have no option to proceed compaints in grivience cell.
Regards Najibur Rahman

Flight Ticket -Riyadh to New Delhi, New Delhi to Riyadh
Passenger's Name Status Seat No. Ticket No.
1. Mrs Arshia Rahman Confirmed 607-[protected]
2.
Miss Sameen Habibi Rahman
Confirmed 607-[protected]
3.
Miss Shiza Habibi Rahman
Confirmed 607-[protected]
Going | 6h 50m
Date Time From To Flight No. Terminal Airline PNR No
30 OCT 21 21:10 RIYADH
ABU
DHABI
EY2552 1
*
ETIHAD
AIRWAYS
YIPCBK
1h 55m | King Khaled Intl, RUH - Abu Dhabi International, AUH
LAYOVER 1h 35m
31 OCT 21 01:40
ABU
DHABI
NEW
DELHI
EY210 3
*
ETIHAD
AIRWAYS
YIPCBK
3h 20m | Abu Dhabi International, AUH - Indira Gandhi Airport, DEL
Return | 9h 20m
Date Time From To Flight No. Terminal Airline PNR No
04 DEC 21 04:15
NEW
DELHI
ABU
DHABI
EY211
3-Terminal
T3*
ETIHAD
AIRWAYS
YIPCBK
4h 0m | Indira Gandhi Airport, DEL - Abu Dhabi International, AUH
LAYOVER 3h 15m
04 DEC 21 10:00
ABU
DHABI
RIYADH EY2317 3
*
ETIHAD
AIRWAYS
YIPCBK
2h 5m | Abu Dhabi International, AUH - King Khaled Intl, RUH
E-Ticket Numbers Booking Reference Price Summary
ETKT
/607-[protected], 607-[protected], 607-[protected]
ETKT
/607-[protected], 607-[protected], 607-[protected]
ETKT
/607-[protected], 607-[protected], 607-[protected]
ETKT
/607-[protected], 607-[protected], 607-[protected]
AIRLINE: EY/YIPCBK
AIRLINE: EY/YIPCBK
AIRLINE: EY/YIPCBK
AIRLINE: EY/YIPCBK
Rs 63, 654

Dear sir/madam

I had booked on Indigo Flight fro Mumbai to calicut on 10/9/2022 PNR.NO.FL2WNC Flight No.6E5393 at 12.30 hrs. however on saturday july30th i received a message from Indigo airlines that my flight has been modified to BOM to BLR by flight 6E5382 at 11.50hrs and then BLR to CCJ by flight 6E6028 @ 19.45. There are two Travellers 1. Mrs.Bharathi Bhaskaran aged 82 years and Sunil Bhaskaran Menon aged 57. This compelled me to process for cancellation since it is difficult for me to travel with my aged mother and spend some much time travelling it defeats the entire purpose and hence it was not practical to travel by this flight. I cancelled the Ticket and booked through Goibibo for Airindia on the same day early morning flight.
I am shocked to see that my ticket has been processed in a regular way and Rs.6000/- recovered from me as done for routine cancellation. The person who called me from goibibo told me that instead of 12.30 the flight has been rescheduled at 11.45 and hence full refund is not possible . He was not willing to listen at my arguments.

I am shocked at this apathy and lack of intiative by both Goibibo and indigo airlines in dealing this issue. Kindly take corrective and remedial action immediately.

there is also a point to note that i have not taken any concession despite my mother being 82 years.

This will of course have a bearing on my future dealings with goibibo and indigo airlines.

Dear sir/ madam

We are a coliving in hyderabad. We requested goibibo management several time to delist my property from website as we are taking any online booking. It shows sold out but we want to remove everthing. Because some people have posted ratings which is visible on google. As we didn't take a single booking from it, this rating is not genuine.

My property "Boston Living" is still appearing @goibibo portal as "Sold Out"
I have raised this on mail several time. Even tried to contact your team.
But
The listing is still appearing in both the web site but it is blocked.

Kindly take initiative to de-list the property. There is no service apartment in "mohini tower" i repeat.

Please take your action immediately

As this is hampering our customer experience and also business.

So, this is my humble request to you please take special initiative to help me and resolve the matter immediately.

I just want to see my property delisted from the website.

Thank you

Hi Goibibo team,

I had booked my train ticket in goibibo from BBSR to Bangalore Cant on 31 JULY 2022. My booking id is - TRNA1MPFMDCTKH. And pnr no is [protected]. My train got canceled from IRCTC and amount of 4010 is refunded from IRCTC also. IRCTC refund reference no is [protected]. But till now I didn't get my refund in my bank account. Please resolve this issue ASAP

I have booked train ticket, that trip is not listed in the app my trip section, i couldn't cancel the trip. After cancelling the trip through irctc i didn't received my refund. This website has no proper customer support.

On cancellation of the flight tickets, the money was refunding to goibibo wallet. On trying to transfer the amount to original source as pet the FAQ. the same was not working either on website or app. No proper customer case option is available for cancelled bookings. No process for raising complain or customer service is available....

I booked through ibibo for an OYO hotel room and paid online. On arriving at the hotel the receptionist said I have to pay extra 500rs ( in cash and no receipt was given for that ) . When I asked why he said that goibibo is not changing the price we have mailed lots of times and that we won't get any refund also goibibo will cheat. It was late at night and we did not have a choice but to stay there by giving rs 500 extra. There was no helpline number and the call was available on the next day only. When called they asked for invoice . I said he did not give any and asked to pay cash they said they can't do anything without an invoice. The hotel had many reviews stating the same cheating incident charging people more . I asked if they can remove the hotel from the Listing but they did not even hear . Worst behaviour on behalf of goibibo and OYO. Since they are partners they can pull up the CCTV right ? For which I asked . They did not respond properly . I'm planning to move legally . Please don't get cheated anyone . DONT BOOK on goibibo . It's the WORST.

To whomever it may concern,

My name is sayani saha, I had done a booking of a hotel named, Hotel Larina Puri through GOIBIBO APP on 11th July 2022.
Booking reference no-[protected]..
However due to some unavoidable circumstances, we had to cancel the booking.We had done the cancellation on 19 th July 2022.

As per the t&c post cancellation the refund must be initiated within next 4 to 5 working days ..it's been near about 15 days post cancellation, we are waiting for the refund..I don't know how worst services you can give to your customer..

My husband, Mr.Tanujit Roy already had a discussion with two of your executive Shabbir Seikh & maaz ali khan, and both of them are scripting the same thing over and over again..

Just tell me one thing, i m a regular customer and i thought to trust goibibo over other app and had done the booking..what's my fault over here...???you guys were either fooling us or playing with our money...is this any joke going arround ...if there is any technical fault while processing the refund why the other mode of refund is not used??..For last 15 days my money is with you guys and you guys are neither refunding me the amount neither giving me the proper details..

Each and every time each o[censored]r executive are scripting the same line.The worst service I faced till now..

I need my refund on priority basis by today eod ..you guys are playing with our money..stop doing the same..I need my refund by today eod...I don't know how.. i need it

Stop playing with customer money and fooling them .. request for proper revert and services

Details of refund attached below

Request a revert on priority..

Regards,

Sayani saha Roy
[protected]/[protected]

Hi I booked a hotel in Andheri to stay for one night from 29 July to 30 July 2022. Following are the details:

Hotel Ocean Suites -
Saki Vihar Road, below Finch Restaurant, opp. Hyundai Showroom, Andheri East, Mumbai, Maharashtra, India, Mumbai

Ref: Goibibo IDHTLDVAPUDTDJUAP8
PNR[protected]

My stay in this hotel was very bad, severe leakage in room, foul smell, rat infestation, damp bed. This hotel is very bad and does not deserve any rating and should not be in your website.

Please give me complete refund immediately .

I had made a hotel booking on your site with
booking id
htldnapwyefaglkj on 27 july 2022

for this booking my federal bank credit card is charge twice
for amount of 12067
with
transaction id [protected]
and
transaction id [protected]

please look in to the matter and refund the excess amount charged twice

although i had cancelled this booking on 29 july,

kindly arrange for refund of both charged amount

attaching banks screenshot details below

with regards
sandeep aggarwal

I had booked a ticket from Delhi Kashmere Gate to Baddi with Hrtc on Goibibo platform dated 18th may . But after a while, once the ticket got booked, it automatically got cancelled on the same day . Right from that day it's been nearly about 2 and half months and I'm still getting no satisfactory response.

Goibibo,

You haven't refunded the amount of 1388 rupees to my account. You immediately charge the money but take long days to reimburse it. Kindly do the necessary.

Mario.