Ibibo Group / Goibibo Complaints & Reviews

Its been around a month that i cancelled a booking and i have not got my refund back.i have talked to around 15 people from their customer support but they have not took action to look into it. They have really caused a lot of inconvience. Its been a month and still there is no update on when i will get my refund. Please look into it....

Ibibo Group / Goibibo Complaint Status Update [ID: 3243057]

Lodged above complaint 2 weeks ago. Company not responding to mails or resolving the complaint....

I booked AIr India flight from Chicago to Bangalore on February 9, 2022 through goibibo. Due to uncertainty in raising covid cases I cancelled my flight on 26 April 2022 by calling Air India customer care in US since Goibibo did not have an international customer care number. Air India customer care said that the refund will be issued within 15 days but that never happened. When I again called Air India, they said since the booking was done...

I have booked a flight ticket from Make my trip on 13th July from Bangalore to Hyderabad. After booking I made 2 cab bookings which was suggested from make my trip from my location to Bangalore Airport. The first cab driver arrived on time (Booking ID - CARPIGBL4C69MCI) and my family was able to reach airport on time. The second cab driver (Booking IDCARPIGBL5PI9DFS)
dint even call me and I had to reach out the goibibo customer care...

Pnr#8WXC5K
Starair cancelled flight due to operational reasons.i booked through goibibo and hence requested refund .starair has refunded the amount to goibibo.goibibo is not refunding the money for almost a month and there is ko way to contact goibibo customer care.no way for me to get my refund in my source account.kindly help here....

Dear reader,

I have ordered a ticket, and during the process i have used a Dutch phone number as i am Dutch.

This phone number cannot be used to login with goibobo app or website.

I would like to cancel my flights.

My Indian phone number is +[protected]
My Dutch Phone number is +[protected]

What do i need to do to cancel this flight and can i have my...

Dear sir

I have booked capital O 27607 Hotel Kartik Jabalpur on 7th June to 10th June 2022 from Goibibo application but Hotel Kartik denied check inn due to goibibo price and offers.

I have called to goibibo customer care on 7t june for assistance and they assured to help me for check inn in another hotel but still they haven't resolve it and not given refund also. We are unable to contact them in customer care...

Hi Team
I am still waiting for my refund. It's been a month I am following up from you but no response. Attaching screen shot my previous complaint hope you will notice and refund my cab amount on priority basis....

Haven't got the refund yet since it has been 1 month gone...

I had booked Mumbai to New York flight (turkish airlines) through goibibo. the flight was cancelled by goibibo and my money was not refunded. When I raised the complaint they they told me they cant give me money back but voucher for other ticket. I am using the voucher but it is showing incorrect number for voucher.

booking ID GOFLIMT15B2F[protected].
PAX NAME :YADAV/ NIKHIL

ISSUED ON :10DEC21 INTERNATIONALbr...

I had booked Mumbai to New York flight (turkish airlines) through goibibo. the flight was cancelled by goibibo and my money was not refunded. When I raised the complaint they they told me they cant give me money back but voucher for other ticket. I am using the voucher but it is showing incorrect number for voucher....

PATHETIC 😡
I have made a hotel booking and HTLDMAPTWTBMXJWR is my Booking id in which I have selected 3 rooms for 6 adults but when I finalised the payment I was shocked to see that they have alloted 2 rooms for 6 adults instead of 3 rooms but amount has been deducted for 3 rooms. When i contacted the customer service team they said i have booked it for 2 rooms only but I have a screenshot in which it is clearly showing 3 rooms,...

Date of the incident: July 14, 2022
Goibibo is the company and I used their service to stay in a hotel by the name LakeView in Ooty
my Name; Ravishankar V
Contact number used to register in goibibo:[protected]

The Hotelier did not provide the basic services as below:
1)No electricity
2)No Wifi
3)No Heater/Firewoods at a temperate of about 10 degree celsius

I did not...

Highly disappointed at the Goibibo response on their helpdesk/customer care numbers. My son Marvel Jacob has booked 4-5 air tickets thru Goibobo mobile App. The Booking ID is - GOFLIMT9A[protected]. By oversight, the Surname was not filled during ticketing of his Singapore to Sydney leg of travel; Only the first name and middle name were entered.

Quantas, officially has communicated to us saying such corrections are possible-but,...

I have booked a ticket for booking id- GOBUSMOBBF8C0EAFC8
PNR - 87QHFP5J
Snemita Paribahan(Digha to Kolkata) on 4th July 2022
at 12:50pm
But all of a sudden bus operator canceled the ticket due to breakdown of the bus.
But still now I have not received my refund. I tried to contact to all customer support of Goibibo.
But seems like they don’t have any interest on this thing. This is such a ridiculous...

Refund has not been recieved in my account against ticket cancellation with PNR no. ZB[protected] its so many days now.However, due to your sudden cancellation i had suffered alot at your hands which can't be compensated by any means.
Earlier also i had requested you to refund my travel amount through mail, despite that there was no response.
I have attached all travel details of the booking which had been cancelled at your...

Resp Sir/Maam,
On 12/05/2022 I booked bus from bikaner to pune (Booking ID: GOBUSMOB5FAD877408) (PNR No.[protected] on Goibibo. (Travelling date 15/05/22) That Bus had accident near khinvsara and then bus operator asked to cancel ticket. Refund already processed by travel agency on 15/05/2022 But is still pending from your end.Tried contact you many times but dont have any access to your customer care also. Please take care...

I booked 3 tickets from Prayagraj to Moradabad on 6 July 2022 at around 6:00 P.M. First Goibibo showed me available tickets but when I booked the tickets they went in Tatqal WaitingList. Latter those tickets did not confirmed and my status goes to cancelled tickets but still I do not get my refund amount. I made an inquiry in IRCTC they told me that your amount is refunded please contact to your booking agent and now Goibibo showing that...

Paid for insurance for flight delay / cancellation and received policy number TMFPO[protected]. The flight got cancelled and now claim is being denied. After 3 weeks havent received the policy copy after repeated reminders and support team not responding. Goibibo SR[protected]....

Resp Sir/Maam,
I was travelling from bikaner to pune (PNR No.[protected] on 15/05/22. That Bus had accident near khinvsara and then bus operator asked to cancel ticket. But refund is still pending.
please do the needful.

Kindly Regards,
Ketan...