Ibibo Group / Goibibo Complaints & Reviews

Received gocash+ and no expiry period was mentioned and it is in top up category but still got expired and no customer service and no email id and chat support is not ready to resolve. Financial loss of rs. 22128 and 3028. Near about rs 25, 148. No one is ready to help. Suffering from loss due to goibibo negligence.
I have given my email id to chat support but no one is ready to resolve. It is a huge amount for me and i have kept it for my usage when i required.

Hi team,

I request you to cancel my hotel booking tickets. Here booking details reference id for your information.

Message details & confirmation.
Dear nemuri,
We wish you a pleasant stay at mount kailash suites certified by gostays. Your reservation with booking id htlcsq9frg, is confirmed for nemuri srihari with check-in on 17 dec & check-out on 18 dec. Check-in time is 12:00 pm

Our had came 10 and 11th dec. Thus we already booked in the same hotel 🏨. Hence we want to cancel the above above ticket. And refund my payment.

Hey goibibo,
I've booked a ticket from delhi to hyderabad via indore. The ticket from indore to hyderabad has been confirmed, but the ticket from delhi to indore has not been confirmed.
Please note, i had searched for delhi to hyderabad tickets where options shown to me was to have layover at indore. Delhi to indore is an airasia.
This trip is important to me. Kindly do the needful.

Dear team.

Pnr qph98r booked on 9dec 2019. This ticket is cancelled by airline indigo due to some date confusion. I had booked this from goibibo app.

Indigo has already initiated refund amount and transferred to goibibo.

But i have not recieved amount from your side. Why? When will i get the amount?

Your domestic flight customer care is not working properly. Please refund my amount asap.

I had book my ticket from goibibo for air asia and given my gst number and company details. I requested for gst bill from airline and they have emailed me stating they dont provide gst bill from airline. As agent, it is duty of goibibo to forward the gst details to airline so airline can provide gst bill but they have not done it
Booking id - sea[protected]

Please read their reply and explaination

Dear radhika,

Greetings from goibibo!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This mail is in regards to your booking id - sea[protected]

As per telephonic discussion at 17:32 on 12 dec customer, we have validate from our relevant team.

As we understood that you were looking for airline gst invoice.

We regret to inform you that goibibo do not provide airline invoice.

However we can provide goibibo's invoice.

Please find the invoice.

Fare break up:

Total fare* : rs.20820
Promo discount (-) : rs.1041.0
Convenience fees : rs.949
Goibibo charges (Convenience fees) : rs.949
Net convenience fees (Goibibo charges (-) goibibo discounts) (+) : rs.0.0
Igst @ 18% on net convenience fee (+): rs.0
Net promo discount (-) : rs.92.0
Total price: rs.20728

Goibibo provide gst on net convenience fee. But here you have used the benefit of rs.1041.0.

Due to which convenience fee has become 0.

Net convenience fees =
Goibibo charges (Convenience fees) rs.949 - promo discount rs.1041.0= rs.0.0

Hence gst becomes:

Gst @ 18% on net convenience fee (+): rs.0

Pfa for goibibo's invoivce.

Kindly acknowledge the same and treat this mail as final closure mail.

Thanks & regards,
Priyanka
Customer delight team

GOBUSANDc2a198ff51 is booking id. I selected a boarding point as mentioned at the time of booking but later bus operator informed me about non arrival of bus at selected boarding point and told me another only boarding point which was 12 kms apart from my selected one. I spent 127Rs to reach there. Booking and payment information is attached here. He provided two contact number but both were non working. Bus operator doesn't have any sense of responsibility. Later I approached to office and came to know bus is running delayed by half an hour. Refund 127Rs and compensation for delayed journey as this bus have on time guaranteed.

Dear sir i had booked the airasia ticket on 11 dec 2019 from delhi to hyderabad for 12 dec 2019 with pnr k5synk, there was offer valid that if i make payment by hdfc bank debit card the cashback of rupees 904 will be credited. I made payment by hdfc debit card as there was cashback offer. The promo code was applied for 904 cash but now company denying. I tried to contact them but no solution received. Kindly resolve.

I have booked a room in aundh retreat for 1 night for 11 dec. I got confirmation from goibibo. But which check-in hotelier said there is no entry of your name. That was because of low tarrif of goibibo.
And now status is shown is stayed which is even more annoying.
Please refund my money asap. It is just a fraud website. Refund my money back else i will drag you to consumer court.

Booking id: htl7ecalt9

Refund not received since last 20 days whereas bank has confirmed that merchant has recvd the paymnt. I am using goibibo since last 2 years but never faced this problem. But yes this time i am really frustrated.
My amount was deducted on 23rd november, 2019 for two transactions for a hotel booking on goibibo.com.
The booking is for rupasai bangla eco resort - but i didnt receive my refund since last 20 days.

Transctn id — 1950 rs against gohtldandk9u6z9s
And
851 rs againsr htlfyj4akp
Registered my emailids - [protected]@[protected]@gmail.com
I have following up with every day but still no update.
Kindly refund my amounts asap — 1950rs and 851rs (Both amount were not refunded)

I was booking flight ticket from delhi to indore on 23rd novembver and in many transactions getting failed, i got 1 successful booking done and another, booking failed, in which my money got deducted, inr 3442/-, which is no way refunded till now. I'm unabvle to speak to any of the customer care exectuive, because their helpline number doesn't give that option in ivr and i also sent feedback on website, but email received in revert and also, in the option of write to management, they ask for service request number, but from where a person will have service request number, if we are unable to speak to anyone regarding complaint.in their one of the feature in app, gia support,, is also a omputer, who doesn't understand anything or do any investigation. Please help in getting my money back, i have their account details, in which my, oney has got transferred: a/c: [protected], ifsc code: utib0000000

Hello sir/mam,
I did transaction on 30th nov 2019 of rs.5695 with phonepe upi to goibibo for flight booking.in this transaction money got deducted from my bank account but not credited to goibibo merchand account so they did not give me booking. I contacted merchand they ask me to wait for 5 working day. I wait for that then they asked me to do chargeback from bank. I go to bank for chargeback with application branch manager send me back by saying you have done transaction with phonepe upi so go talk wigh them we will not do chargeback. I talked to phonepe company they said we dont have authority to do chargeback your bank manager has authority but he is not doing your task therefore i am putting this complaint against him. Please do some action. There is no online option of doing chargeback.in sbi website there is no option if we do transaction from any other company upi. Please add some feature into website.
I go to bank again service manager taken my application and keep aside and did not even see what is that. I was sitting into bank almost 2 to 3 hours until bank closed. He attended everyone and ignore me but atleast he taken my application but branch send me back to my home by saying go talk to phonepe company we will not do chargeback.
I have done complaint in national consumer forum https://consumerhelpline.gov.in/ with
Grievance number: 1781570 also against phonepe with grievance number: 1781621 and against sbi grievance number: 1781816 but no result.
I asked goibibo for bank statement if you dont receive my money then please show me your bank statement you have asked my bank statement many times i have given that 10 times but you have not given me your bank statement not even 1 time. Goibibo only given me reply that we have not received money and we are checking but not doing anything.
I asked phonepe for ask goibibo for ask goibibo they have received money or not but they are not doing anything they are saying wait for 1 month we are working.
I asked to sbi for chargeback they said go talk to phonepe i did complaint against sbi branch manager to there chairman then they said wait for 15 day we are sending email to support. [protected]@sbi.co.in once we will get reply we will see. I did complaint to customer support they directly said we are not responsible you have to talk to phonepe.
Phonepe saying go talk to sbi for chargeback
No one is giving me my money it was software error of goibibo they removed support for phonepe and my money into payment gateway and not sending me bank statement if they dont receive money.in screenshot they send it is mistake they are saying i did payment with google pay but i did payment with phonepe they even dont have proper system. They are using mistakeful softwares.
Sbi dont have online chargeback system i[censored]ser done payment with phonepe
Phonepe dont do anything they use to send send customer to bank but dont call merchant goibibo and ask if they receive money or not and merchant goibibo saying we have not receive money but in bank statement it is showing that money is into goibibo account.
Everyone is taking time and goibibo using my money from last 12 days. Entire system is wrong need to replace
I have seen your videos on youtube and on tv. Please help me

I am attaching all proof i have with call recording with sbi customer care goibibo customer care and all please check that as all other people will be aware and take proper action.

My name:amol hirashankar yadav
Account number:[protected]
Branch code:sbi006333
Branch address: panchvati nashik maharashtra
My phone number:[protected]

Please help me i lost my money. I am attaching all documents with this email.

Dear sir

I have booked air ticket on 17.11.2019 by indigo flight
1. From vijayawada to hyderabad (6e 7202) and hyderabad to shirdi (6e 7166) vide pnr no: lfrw6p dated 08.12.2019 for me and my wife
2. Subsequently, its got changed from hyderabad to aurangabad and got message on 28.11.2019 stating “ we regret to inform you that due to operational reasons, your itinerary booked under pnrlfrw6p has been revised. The revised itinerary is now 6e-7202/7278, on 08 dec, vga-hyd/hyd-ixu,[protected]/[protected]”
3. By that time i have already booked sai harati, sai dharsan and accommodation at shirdi. I have discussed this issue with indigo staff and they have offered refund of rs.2000/- towards transport charges from aurangabad to shirdi. Even then i have cancelled my indigo ticket and booked spice jet flight on 28.11.2019 vide pnr no: b6ntnv from vijayawada to hyderabad (Sg 1602) and from hyderabad to shirdi (Sg 1096) even though ticket is costing more..
4. Again on 03.12.2019 i got following message (Pnr-b6ntnv): due to operationally unconducive weather at shirdi, your flight from vijayawada to shirdi will now operate as sg 1602/sg 1096 on 08-dec-2019 from vijayawada to aurangabad with the departure time of 12:00 pm and arrival time of 04:50 pm.
5. Due to which i have incurred huge loss, i have requested the spice jet for arranging car for dropping us but they have refused and also requested for reimbursement of extra fare for that also they have not accepted
6. Similarly, i have booked return ticket from shirdi to hyderabad, which is also subsequently changed from aurangabad to hyderabad (Sg 1092) vied pnr no: lcudqt
7. Because of all the above problems i have not able perform harati and dharsan on 08.12.2019/09.12.2019 and also incurred rs. 5828/- towards car charges from aurangabad to shirdi and back to aurangabad.
8. The procedure adopted by indigo as well as spicejet sudden change within a short time is unethical. I would like to request you to compensate the total loss. I am herewith forwarding the bill received from savari travels and also reimburse the extra charges collected from hyderabad to shirdi instead of hyderabad to aurangabad.
9. Your early action is highly appreciable.

Yours faithfully
Sn reddy karri

Unit no.410, 4th floor, town centre 1, andheri kurla road,
Andheri east, mumbai, maharashtra 400059
Gstin #: 27aaqcs9916c1zx
Customer details
Name : ksn reddy
Email : [protected]@gmail.com

Phone :[protected],[protected]
Invoice# : r[protected]
Billed on :[protected]
Booking id : 4359426

Trip details amount
Trip type : outstation (500km)
Pick up city : aurangabad, maharashtra
Pick up location : airport, aurangabad airport, jalna road, chilkalthana, aurangabad, maharashtra 431006
Itinerary : aurangabad → shirdi → aurangabad
Start date :[protected]
End date :[protected]


Base fare : rs.5, 550.00
Cgst (2.5%) : rs.139.00
Sgst (2.5%) : rs.139.00
Total amount paid : rs.5, 828.00

For savaari car rentals pvt ltd
_
Terms & conditions
This is an electronically generated invoice and does not require signature. All disputes are subject to jurisdiction of courts in bangalore. Please refer our website www.savaari.com for terms and conditions. For any queries, please write to us at [protected]@savaari.com

Service: car rental services
Service accounting code (Sac): 996601; cin: u60231ka2012ptc062501

On 28th october i was trying to book bus through phone pay while trying my amount from phone pay debited but at the same time bus booking failed. Now my amount is debited from account but bus not booked so i need refund. If my money stuck in bank please provide mail that my amount is stuck in bank not in goibibo account. Because i try to raise complaint in bank they want mail as proof that amount not paid to goibibo after debited from bank. Please need in help urgent. Please send mail to [protected]@hdfc.com that my amount is stuck in bank not paid to goibibo. You can check the amount transaction successfull in phone pay and at the same time bus bookin failed in attached document. Please help

Thanks

Hello sir,

I made booking at hi win hotel at chilaw on 5th of december for staying on 9th december check in to 10th december check out. I got the confirmation mail as well as message from goibibo regarding hotel booking. I already made a payment online and also get confirmation from goibibo.
But this is the worst service that after getting a booking amount a hotel manager denied that i'm not getting money and also said that you need to pay again. We accept only cash. We are not having any kind of tai-up with goibibo.

At the last moment of stay this kind of things happen than what can i do..?? Where i'm staying..?? This is shrilanka not india.

So i want my money back as well as i mentally harassing to find emergency hotel and also pay at there.

Total money back :- rs. 2122 /- inr to hotel hi win at chilaw, shrilanka and rs. 2250/-inr to hotel airport residency at nigombo, shrilanka.

Regards,
Hitesh desai
+91 [protected]

I have booked one flight ticket on 20/11/19 @amount of 4131/- at 8.57 pm through google pay. The money was deducted but the transaction was declined after some time. It was assured that money will be revert back with in 3 days but till now (09/12/19) money was not credit to my account. Everybody was blaiming others. Kindly resolve my issue and give my money back.

Sir refer one of my frnd who complete her first journey. My registered no is [protected].

For her referring i got 50 go cash on 23rd october. But still remaining 100 go cash which should be credited to my account has still not been credited.

My frnds journey has been completed on 30th November.

Accordingly you are requested to credit the remaining amount of 100 go cash!!!

Further your CUSTOMER CARE officers dont answer properly. Maximum time the calls disconnect and a link is sent which is totally useless. that jia is only a machine which provided repeated content.

when we tried to chat with CUSTOMER CARE officers always a link to that ### jia opens up which is totally useless

I have made a booking on goibibo in which hdfc is partnered with goibibo to provide a cashback of rs.1181 on booking of domestic flights.
I have made a transaction for the booking on 4th december with below details-
Transaction amount-11886
Booking date - 4th dec 2019
Please look into this on priority and provide me the cashback as soon as possible

I booked a flight (Hyderabad to paris) i wanted to reschedule my flight since it had long layover at jeddah. I told them to reschedule it with a flight having less layover. I called them 100 times and requested again and again but in vain. Everytime they assured me that they will do it but nothing happened.
My money is stuck since the flight is non refundable. This is how goibibo makes money? Horrible customer service. Full of liars. I am still waiting for solution. I will never make a mistake to book anything from goibibo.

Pnr no. Egpchm.
Flight from bom to goa and back, 14th dec to 19th dec 2019.
Called made to goibibo customer service to enquire about cancellation refund, seeking information only. Executive confirmed he will get back with the information. But cancelled my flight.
Now i demand that we must be booked on the same flight at the same cost. Please request for recording for goibibo. The case will be crystal clear without a doubt.

I booked a ticket from Goibibo app...From Mumbai to Bhubaneswar via Hyderabad...I paid 8778 via Google pay...And the amount was immediately deducted from my account once I tapped on payment...but my booking failed due to some reason...I contacted goibibo and I was told that money was not received by goibibo team and I should speak to my bank...Now it's been 4 days and I have spoken to my bank and they said that money has been deducted from your account and has been received by goibibo team and they have also shared me a transaction details which clearly shows money is successfully transferred and it's with Goibibo. Everytime I speak to Goibibo team they say talk to your bank they are the one who will initiate your refund and bank says money is with Goibibo..Now I want help and my money back.Please help me.