Ibibo Group / Goibibo Complaints & Reviews

Dear sir,
I booked tickets for coimbatore to chennai and though the payment was initiated the booking was not complete and amount was deducted from my account.
Though i received an email that my refund of 1308 has got initiated.. The booking transaction id trnmfhcne8ounh the amount has not come into my account. And the status says that it has been refunded!
There is nothing called customer service.. It’s all an eye wash. Nobody to talk and answer..
Very disappointing service.. Whom do i go and ask or clarify for my refund?

Hi, i had booked a jet airways ticket for travelling date 13 jun 2019 from mumbai to lucknow with pnr no. Bctlrb12.

Due to airlines crisis my journey got hampered and i was unable to travel. Its been now going to be 6 months but i havent received by ticket fare back from goibibo.

I had also booked a ticket for lucknow to mumbai through jet airways directly whose payment i got back within 1 month.

I dont understand why goibibo is not giving back my money back for which i am sure they would have received from jet airways, as in my another ticket i have got it back from airlines.

Please advice.

I have an upcoming booking through goibibo in oyo 9202 hotel central courtyard siliguri.
Booking id : htlkb6g945
Booking pnr : [protected]
Check in date : 16-nov-2019'

Sir, i have call the hotel reception regarding my booking, but they said they can't allow this booking and ask me to contact goibibo.

I have reach goibibo customer service and they are also saying this booking is not getting...

I booked flight tickets from aurangabad to hyderabad time of reaching hyderabad 6.25 pm 1st december 2019 and was booking flight from hyderabad to chennai but system automatically selected morning flight of 5.55 am from hyderabad 1st december 2019.
How can a passenger travel further before arriving.
Goibibo should reschedule our flight from hyderabad to chennai after arriving on 1st december

Hi,
My daughter got sick and we missed the flight and i asked for a full refund. After contacting go ibibo i was being told to provide all relevant documents related to issue of refund which i did and after that nothing happened except me getting emails from go ibibo staff all of them writing me different stories. They have no knowledge at all except telling customer that go ibibo charges will be 300rs. Thats all they can do. They dont even know that i have been issued a full refund from the airline and are emailing me that my refund has been refused. I had to educate them that they are wrong. What for do they charge there fees when they are of no help and the customer himself has to do all the follow ups. Sad that i gave them so much business which i will not from here on. My contact number is [protected] if you want to reach out. Thanks

I booked a ticket from toronto to new delhi and paid 40, 000/- for a ticket. But when i reached to airport the airlines didn't allow me to check in. I was sent back. Coz they said i need europe visa. Which goibibo hadn't told me. They were telling i need us visa and didnt told me i need europe visa as well coz i have 2 layover.
I hadn't returned my money and not even re-booked it.

Dear sir i had book a ticket from varanasi to bangkok on 25 nov 2019 and return from bangkok to varanasi on 30th dec 2019. As per airline all both flight
Cancel i don't have any confirmation from goibibo side or air line side. I will call 3 or 4 time goibibo costumer care no. But till time not received any answer who will responsible for my inconvenience. Pl check and revert by tomorrow eod other wise i go to upbhokta form. Pl check below pnr detail

Pnr 1 - x4srrn
Pnr 2 - atzjxc

Pl check and revert other wise i go to case file

I purchased an international ticket with emi offer and as per their website i was supposed to pay the emi of 7500 for 6 months. How ever when i clicked to pay the emi the whole ticket money of 45312 was deducted from my card and when i raised the complain that as per the offer i should be paying the emi and not the whole amount of the ticket and neither i received any document or statement stating that i bought the ticket in emi offer. I had to raise un authorized transaction complain with my credit card company finally with no appropriate reply they offered to cancel my ticket and i had to pay rs.1350 as convenience fees. I feel cheated as a customer to pay fees for a service in which there was no mistake or fault of mine.

There was booking of two rooms in goodluck residency on nov 7 2019 wef nov 9 to 10 -2019. On reaching at hotel goodluck residency on nov 9 2019 1pm, they did not provide accomodation in their hotel. After one hours they sent me another sub-standard hotel (Hotel raviji"s retreat) which did not have proper facilities. I have booked two rooms for two families 4 persons buthotel raviji'sretreat have provide one room.
I have paid two rooms amount rs.4158/-
Please return my money and obliged.
Thanking you,
Yours faithfully,
Kiritbhai patel

We have booked tickets from bangkok to Nagpur using goibio
But Due to goibio customer care mistake he did not update use the preponde fight from Bangkok to Bangalore

And Ibibo has not arranged the alternative airline ticket they ask to buy new ticket from Banglore to Nagpur .

what we think is not fair we have not made any mistake then its goibio responsibility to bring us back to our destination as we have paid through there site why did they give ticket with different per and why they have not given. single pnr ticket .

AS the air line has update them on 20-oct-2019 the costumer care person did not tell us that the fight was prepod from Bangkok to Banglore .

The ticket were booked automatically by goibio we di not select any fight . now they are saying we not do anything we can refund the fight money .you have to buy ticket
pnr: ih83kj dated 09-nov-2019

Date of the incident - 06/10/2019
Oyo 41323 hotel raj heritage
I had booked hotel in hotel raj heritage from date 06/10/2019 to 10/10/2019.in this morning of 6th oct. When i reached this above hotel, he refused to stay in their hotel and when i asked for the reason, property honor replied we are not allowed online booking. So i returned back and stayed outside.
I tried to contact go ibibo customer care but unable to connect with them, then i contact to given number for any questions related to the property, you can contact oyo 41323 hotel raj heritage directly at: [protected] or [protected]@oyorooms.com
Oyo also registered complaint regarding this matter and assured that they have been refunded my amount within 7 to 14 working days, but when i called oyo after 20 days for refund they again denied to refund and informed me to take refund from goibibo.
Here is some registered oyo complaint no[protected],[protected]Refund complaint), 22275271
So i am help less.

@goibibo
A consumer cheating case i will file regarding the booking booking id htly6yyq8p i paid 5346rs hotel denided my checkin due to rooms not available and you just refunded me 1069rs that's not fare should i give money free for you?? Contact @[protected]. The hotel denided saying that rooms are not available. I paid full money and i need compensation for that you didn't even thinking about my stay. I came from andhra pradesh to raipur i paid full money to you and what should i do then no customer service is not responsible

Booked hotel few days backed in Rishikesh but at the time of checkin hotel owner denied me the check in citing the reason that they have payment issues with oyo and goibibo.
He asked us to cancel the booking and book the hotel again by paying cash.

Worse response was from Goibibo team wherin i was asked to wait for few hours and still non resolution provided. I was travelling with my whole family hence had no option but to book this hotel by paying much higher amount.

This company seems to be cheating general public I booked a ticket through goibibo and due to change of flight schedule, I opted for cancellation with full refund. I received message from goibibo for full refund and that refund has been initiated on 31.10.2019 and credited in my account. This is a false and misguiding statement and aim to cheat the people.
I didnt recieved of 16400/- till date and everytime they make execuses and asking to wait for 48 hours.
I dont recommend goibibo to anyone for making bookings and seems to be a fraud organisation.

I have booked bus ticket from hyderabad to visakhapatnam through red bus. Unfortunately ticket has not been booked and ticket booking amount in account with rs 1155/- on 08/09/2019 has been deducted from my sbi account. Transaction detail: debit narration ref./cheque no. 1155/-
Ibibo group pvt ltd tech_ibgrpvl payment
Ref: [protected]gahkkcgu1
Please return my deducted amount from my account.
My contact no
[protected]
Mail id : [protected]@gmail.com

(Your refund request of Rs 1995.00 against proposal no: [protected] received from IBIBO GROUP PRIVATE LIMITED has been processed on your card, and will reflect in your account within 10 working days. )

This msg received against cancellation of bus ticket booking transaction on 23.10.2019 but till date refunded not received. 10 days has already been passed from the date of receiving the sms from the vendor

Please do the needful and respond me in my mail id (basudeb.[protected]@gmail.com)

Flight Cancelled by Airline due to technical reason but not refunded the amount.
As i have communicated to Goibibo they are repeatedly sent the note of awaiting for response from Airlines.

Date of Flight Cancelled : 6.10.2019 more than 1 month there is no any positive response from Goibibo.

Kindly take necessary action and settlement of case as soon as possible.

I am complaining about not getting my refund back for the booking i had cancelled in april 2019 at pune hotel of amount rs. 3560. I tried many a times to contact their service provider to get help but no any response given by them. They are giving excuses and ignoring the topic. It is more than 6 months now and they hv not generated bank reference number yet. I want my refund as soon as possible otherwise i will take an legal action.

I had booked ticket from new delhi to jakarta. Search result gave me following result. Delhi to singapore by indigo. Singapore to jakarta by scoop airlines.
I was refused boarding pass by indigo saying they are point to point airlines. Heard of this for first time as a traveler. Surely goibibo will be aware of this concept and still offered me that airlines when i did not show my interest to visit to singapore. I know indonesia does not require prior visa and i can fetch visa on arrival. Singapore does not have that facility of visa on arrival still go ibibo offered singapore for transit. Why on earth i will spend my day and money to buy singapore visa for two hours were i am visiting goibibo for cheap tickets. Indigo informed me about similar case they receive everyday with goibibo tickets. I had spent inr 26000/- for what, to miss my interview miss my fun. My booking reference for this itenary is kgp39m and qfl2fr. My return itenary which i did not use is rp8pqr and gf8tjc

My client amrit dara irani had booked a business class return flight ticket from mumbai to rome via paris vide pnr no xydhjg for jet airways and the ticket number was[protected]. The booking id number for cancellation being amdn9xhiw.

My client cancelled the said ticket on 13/4/2019 three days before the announcement of closure or cancellation of jet airways.

On 12/8/2019 my client received a mail from you stating that a refund for rs inr 99111/- has been processed and credit for the same shall reflect within 5 to 14 working days. She has till date not received the said refund.

My client sent many reminders to you for the said refund but till date my client has not received the refund.
The details of bank account for refund of my client is as under:

Name of the bank account number ifsc code
State bank of india
[protected] sbin0000303

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