Ibibo Group / Goibibo Complaints & Reviews

I had a cab booked (Booking id carpafeh7hbvi97) well in advance in july from mumbai to mahabaleshwar for 26th september 7am as departure date and time. I didn't get cab and driver details till 5 am, further after number of follow-up there was a mere assurance that my cab is confirmed. At 7.30 am i get to know that that goibibo is unable to arrange the cab & that i should arrange by my own. This resulted in a huge financial loss as well as inconvince. I had to book cab from mmt which costed me 5350 and i reached at the destination at 9 pm instead of planned 2 pm wasting my half day of hotel. For such inconvince and financial loss, goibibo is compensating just for inr 814, which is not ethical and unacceptable at all. Just the mmt cab that i booked at the very end moment costed me inr 5, 312 (Inr 2, 300 extra) + half day wasted and the end moment inconvenience.
I am following up almost every day via mail, call center and chat, and the way their call and chat ivr responds, it is extremely time consuming and difficult to connect with them. Now it's been 9 days now and i have not got any resolution nor any compensation refund from their side. Everyday they give the commitment that in next 24 hours i will get proper resolution and such drama is going on since last 9 days. As requested by them i have also provided them with my bank details where they can deposit the compensation, but there is no action taken nor any reply / confirmation on the same. It's high time now and i would expect you to kindly intervene in the matter and provide me a resolution.

Regards,
Parita gala

This is for your kind attention that i had made an booking for my wife and my son for the flight 6e141in indigo airlines from cochin to chennai for the date 7th of oct 2019. The booking was made on 17th of sep 2019 and i have also made a payment for the amount 6492/- the amount got debited from my account and was credited into ibibo web private ltd but surprisingly i received a mail in few minutes from indigo airlines saying that we have not received the payment and could not process your ticket's. My question is where my money has gone neither the airlines people got the payment and also i never got the refund amount in my account its been over a month now and when checked with my bank the bank people say that the payment is cleared from our side and it is credited in to ibibo web private ltd so my strong belief is that my money is stuck in ibibo account and request you people to give me the refund amount of 6492/- to my account as early as possible details of your tranaction is given below. I had raised a complaint against ibibo web pvt ltd on 25th of sep 2019 and nether my issue is resolved nor i received my refund to my account. These people are cheaters and never they sort out the customers problem.

Payu id : fn/shp/[protected]/[protected]/ibibo web private ltd

Date : 17/09/19

Amount : 6492/-

My email : [protected]@gmail.com

When you booked a flight through goibibo you can see 2 different options in their android application, "cancel" & "know your cancellation charges". When i clicked on "know your cancellation charges" there is another message saying

"please submit your request. We will get back to you shortly with the exact refund amount." when i submitted the request, they cancelled my flight booking and deducted 11000 from my booking.
There is a bug in goibibo application which needs to be fixed and my booking needs to be book again by goibibo on same date and same flight.
Attached are the screenshots.

I was trying to book my train tickets from delhi to dildarnagar station on 27th november 2019 in sleeper class and in goibibo sites booking was available and i proceeded with that but after deduction of amount from my credit card actual booking converted into wait list and it's really painfull for me and in agony i cancelled my booking immediately and suffered huge cancellation charges of rs 300/-. And i tried to contact goibibo team but all in vain... No hearing and no help... Goibibo is not responding at all... Please help.

I have booked hotel oyo 37887 sikandra agra on 03.04.2019 my booking id was htlulusfd9 with pnr [protected], and i reached at hotel the did not allow me to check in and i have called to igobibo executive but no one help me. Hotel manager was saying that he would not allow any booking below ₹999/- and goibibo paid him only ₹ 600/-
While i did my ticket online so there must be anyone for help but no one is there as i called them and they say pls hold pls hold and after one hour i had to go back at station and i had exam today and i was suffering last night a lot i have to go at agra station and i spent night at station, i was a horrible experience for me. And goibibo is a cheator and fraud company and they did not cancel my booking as i had requested them to cancel my booking.

Easyjet airlines has processed by cancellation amount on 27th sept but goibibo has still not transferred the funds back into my account. Its been more than a month. Every alternate day i get a reply that we are working on your query but there is no action. Appreciate if goibibo team can look into this at the earliest. To my surprise i got a reply today that it takes time to validate the payment receipt. Does it take onemonth to validate? Goibibo team you need to seriously work on this at the earliest.

I'm dr. Pranjal moharjal, i had booked a room at hotel oyo 46615 qlark attic in rajeev nagar dehli on 2 nov. Through goibibo for one day stay nd payment already done.
When i reached at hotel. Hotel manager said.. No room available nd contact goibibo group.. Hisself not responsible for this problem.... What the hell.. Such management...
I have faced very much problem... Still i have not credit my payed amount...
Plz refund money...
Nobody received my call at goibibo customer care no...

I have made a bus ticket from sagwara (Rajasthan) to kota on 27/10/19, travel date - 28/10/19 we had informed by the bus operator that bus is not going to operate today (28/10/19) so you will be refuned in 24hrs, today (02/11/2019) not yet refunded in my account.
Now here is the only final hope to get my refund. Please help me out.

Booking id rbnb4rzmkf9
Operator pnr no.[protected].

I booked train tickets to kottayam to madgaon. After 12 hours they they didn't confirm that tickets. They told booked after one hour it confirmed or cancelled but after 13 hours that tickets were cancelled nor confirmed it seems that booking in progress. If booking is confirmed i want my tickets or i want my refund. I spent 4, 473 ruppees for these tickets please ensure that my money gave me back

I have booked a flight from bengaluru to mumbai jet airways flight no 9w-2416 my p n r is lhkjao but from the airlines the flight is cancelled i requested to goibibo team for refund the amount but still my refund is in progress from past 5 months goibibo customer care they told that from airlines has not refunded so they are waiting for the airlines refund but in this same flight my friends has travelled they got the refund why iam not getting the refund plz reply

I have booked train ticket from goibibo but the train was cancelled after eaiting for two weeks i contact isrtc they told that they have released refund last week they asked me to contact travel partner.. But there is no way to contact goibibo n my money has not come yet.. I seriously want to lodge a complaint against goibibo for frauding, and for mental trauma which they give to their customers even charging hefty service charge for every booking. Kimdly look into the matter

Pathetic Experience with IBIBO

I book a room for 31st of oct 2019, at Mandi, through GOIBIBO app with full payment
When i reached the hotel at 7:30PM (as per my travel plan) the hotel denied for check in. Because it is paid booking and the company do not pay to hotel for long, and they have huge due balance against GOIBIBO.

I called goibibo customer support but no one was there to respond. GOIBIBO such an ignirant that they sent me invoice for my stay. I am not contacted till now.

Please donot go for goibibo.

I have booked a flight ticket from kolkata to bangalore for 5-nov-2019. Since there was offer on hdfc debit card of flat 10% cashback, i applied that promocode. On payment page it showed bank discount of rs851 when i provided my hdfc debit card details. But full price of rs8574 was deducted. When i logged into hdfc netbanking and checked under cashback redemption and enquiry section, there was no cashback points credited.
Flight - ccu-blr
Pnr-j7eguv
Date-5-nov-2019
Promocode applied-gohdfcdc
Kindly help me get my cashback.

Thanks and regards

Goibibo hasn't refund my flight cancellation charges of around 53000 rs. With jet airways. I cancelled my flight in april 2019 and after multiple calls and tweets all i hear is that they will contact once they will get money back from jet airways team.

They don't give any clarity on how much is wait period, their response team never has answer for the query....

I had booked my flight with pnr ylqry.. But in midnight, i got a mail of cancellation of ticket & refund. I didn't cancel my flight. I have to travel on the respective dates. I am calling to customer care & not getting proper response. My hotel bookings are done on scheduled dates. I don't have much time to wait for this. If i will not get solution within 24hrs, i will go with legal action against goibibo..

Thanks,
Anil kumar

I opened mail account (M. [protected]@ibibo.com) in ibibo in 2010 and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once.

We booked 3 rooms at hotel sarkar palace, ooty for nov 1 and 2 of 2019. We cannot go now as there is heavy rain and landslide. We are asking to cancel the booking as we cannot make it due to heavy rain in that place. We are trying continuously from today 31st oct morning for cancellation and refund but no proper response. They are telling they cannot refund the amount. Even we asked to reschedule dates and postpone it so that we can make it some other day but that is also not confirmed.

Travel date : 30.10.2019
Flight: 6e223 (Delhi to mumbai)
Pnr : sjetkt

We were carrying a wall clock and other delicate items in our check in luggage and requested a fragile tag during check-in.. The lady on the counter told us that they don't do fragile tags anymore and assured us that the stuff is safe.. But our wall clock is broken.. We bought it as a souvenir from nainital and ended up wasting our money.. Shame goibibo..

Dear Forum,

I booked a flight with the GoIbibo site. It is a Domestic Flight that has an International Flight connection. As per advice from the Airlines, I am suppose to report to my international flight 3 hrs prior. I booked the tickets accordingly. Recently, they have sent an email which states the connection time less than 3 hours..This will end up me missing the flights. I am asking for refund on this but the Goibio team isn't giving any solution to my issues. I worked hard to plan this trip and I cannot afford to loose my hard-earned money for the mistake of someone else. which has
The Ibibo Goibibo team isn't refunding the amount for which the ticket was rescheduled by them.. I am seeking redressal but no resolution. Booking ID-GOMUPKGINT[protected] - please advice

Had booked ticket for flight on 15 april 2019 which got cancelled, still there has been no refund. Goibibo support is just pushing it ahead on call with no estimate date.
It has been a terrible support from the team and called approx 10-15 times.
Every call they informed of some case filed against jet airways and i will get my refund as it is in process.
Goibibo is not willing to share me complain number nor any details.

Pnr - cdkvcm