Ibibo Group / Goibibo Complaints & Reviews

I had booked return bus ticket from ooty to bangalore for the date 8/10/2019 10am through goibibo app, the travelling agency is kukushree travels. But my bus cancelled by the agency at night 9:30 pm on 07/10/2019. This last minute cancellation of bus and no alternate arrangements made by goibibo left me in troublesome situation. This has caused me a mental harrassment as well as i had to pay huge amount to travel by booking on urgent basis

Hello
I've booked a prepaid booking in hotel aab residency ooty. After a long process of reaching difficulties the manager said that they are not accepting any booking from goibibo.
Now i have to book another property and at late time i have to book another property with much higher amount
I want the difference amount for the inconveniences caused by you.
This way is highly unprofessional and unacceptable.

I want to cancel train tickets but customer care number is not responding
Hence i am not able to cancel

Pnr [protected]
Goibibo booking id trndffnzpytejt

The cancellation page is not opening and chat system is also not helping
Passenger name kaylash hajam

15/10/19 date of train travel before that i have to cancel it so please can you help me as soon as possible
br...

The company has not refunded my cancelation amount whicb i have cancelled my booking for guntur to amaravati tour. When i have repeatedly asking the goibibo messenger its showing the refund is under processing and its damn showing like that since two months. I need my money back as i was in starvation of money. I just need my money back as soon as possible orelse i will be forced to get lost of prestige case honest case through court

I have already paid the full amount of booking still while checking in the hotel adked me for the discount availed by goibibo.. The customer support of goibibo is not working to help me resolve the issue. There is noway to contact a customer care executive feom the company to help me with the situation. The hotel guy is harassing me for the discounted amount that goibibo has offered.

I have a booking for oyo flagship 41002 hotel vijay palace. They denied my check in as it was from goibibo. I have been calling the goibibo customer for so long but their hotline for hotels are not working. I am being forced to sit on road with all my baggage.
The payment has already bone done. Upon reaching the hotel i was denied checkin that they have blocked goibibo reservation yet they are showing up on goibibo website and application. Several attempts has been made to contact goibibo via phone as well as online yet no response was received.

Myself ashwani mankotia. I had done a bus booking with goibibo and done all payment online the expected time of arrival of the bus is 23:15 hrs i wait till 23:45 hrs. Between that time i call to bus operator but they didn't pick up my call. And there is no gps in bus and on app. It shows there is gps facility in bus.

I call at there care center and ask for refund after tell them my whole problem.

From last 13 hrs. I am asking about my refund which they are not releasing.

And also please highlight that why they are mentioned things which are actually not there inside the bus.
They are cheating with coustmers

I booked a hotel in kolkata named hotel lee international for 06/10/19 to 07/10/19 and my payment was done with money being deducted from my my bank account ; but booking is failed. So please refund my money or book it immediately. I expect a very good response from goibibo and this service. Please resolve it immediately. I want my money back soon as i would need to book the hotel again.

I had booked a room in OYO 44071 Stay N Tour from 29-0--19 to 01-10-19 with GOIBIBO booking ID HTLMMYQDQQ. However, I was denied check in when I reached the hotel. I tried contacting OYO for help but I didn't receive any help, instead they connected me to GOIBIBO representative who asked me to lodge a complaint with customer service for refund and that if she receives any complaint she will consider it. However, when i tried speaking to GOIBIBO customer representative the system generated message kept saying that due to heavy volume we cannot connect to our representative. However, till now I have received no information about my refund status.

I want to access my ibibo mail box for otp from fb. I can’t recover my fb account as i have provided my email address of ibibo mail. Fb is sending otp to my mail adress of [protected]@ibibo.com. And i can’t access it any more and can’t able to open my fb account. Even on google it shows on searching for ibibo mails it shows for goibibo only.

My booking at oyo 43529 hotel anant bliss in surat at 30 sep 2019 &my booking id is - htl2ql4assy. & cancel it. I pay 378 payment & wallet money 157. & refund amount show totally same but in my bank statement or wallet statement it will be a 347 & wallet amount is 78. So you can refund another amount.
You can mention no charges can taken but my amount is not same through payment amount.

I have log complain regarding refund of air ticket two time and also mail all detail but till date not received satisfactory reply.

Every time i call regarding status i get commitment that your issue will resolve within 2 hrs

Kindly go through ticket no[protected] & 29534230 is not resolve yet.

This complain regarding refund amount that generated from cancel voucher & the amount said by goibibo is not matching

I had made a hotel booking for a nights stay at kochi mermaid hotel. The booking was confirmed by goibibo via email and whatsapp mesaages. The payment mode confirmed was to pay at hotel and hence no advance payments were made. Upon reaching the destination, i was denied checkin with a reason that i did not make advance payment. I contacted the customer support of ho ibibo via chat and they made we wait like hlf hour and still there was no response. Adding to the woes my gocash points was also utilised by goibibo against this booking and it means i loss that also with no use. Its a financial loss as well as mental stress that i had to go through just because i booked through goibibo. I demand a proper response and return of my go cash as well.

GoIbibo Booking ID - HTLL8FY7UA

I have Booked Hotel Omkar Residencie in Gangtok, Sikkim for 01.10.2019 - 02.10.2019 on Goibibo with an 100% Advance payment.

At 7:30 PM when I reached Hotel they denied my booking even after showing the online receipt.

I have called Goibibo customer care - No reply received.

I have messaged on their chat for half an hour still received no reply from them.

This is regarding my bus booking from Surthakal to Bangalore in (Pragathi tourist) dated 10 august, 2019 this journey was cancelled by the operator itself (Pragathi Tourist) due to bad weather conditions, I received this information just 25 minutes prior to the journey, this was really unsatisfactory on top of that still i have not received the refund of the same and its more than one and half month passed. Really is this the way Goibibo works. Where is the customer satisfaction and that Gia, chatbot is rubbish. Being a such a moajor player in online booking this dose not suit goibibo.com, so will you kindly look into the matter as soon as possible. I am attaching the bus ticket snapshot for more details.
Why it is showing travelled have you not get any information from the operator or just assume by yourself?


Name: Nisha Moyal
Contact number: [protected]

This is with reference to my recent car travel with booking id carpafdqnl8vant.

Firstly, this wasn't the first time but third or fourth time i had opted for this ignoring the ordeal i had to go through my last travel from airport to my native place in kapurthala.
Firstly, they, their travel partner, once again cancelled the trip. Then the goibibo team arranged some other goon, yes you read it right, goon.
He had no idea about the booking, otp, travel fare etc and was dressed shoddly.
Just 30 mins post the commencement of travel, some goons starting chasing us in their cars and it was a horrible feeling as i was with my wife. They driver said he had no idea who they were and i insisted that he should stop near a police person etc as it was a deserted area.
Theen finally this man decides to stop as the goons were keen on creating and accident otherwise.
Later he comes and asks us for money as his car owner etc own these people money. I told him that we weren't carrying any cash and i closed the doors etc from within and started dialing 100, only then somehow the other people were scared etc and this fellow told us that he paid them.
Who is responsible for this? What kind of people does goibibo hire? There was no ola uber there or else i had taken them but then again what about the tall claims that goibibo and their brand ambassador deepika padukone make? Is this how serious they are about the security of travelers in general and female travelers in particular??
The worst thing being that it's been over 2 months now and yet no one even sent an apology or anything even after my feedback and explaining it in detail???
So my genuine suggestion will be to stay away from online car rental booking etc when traveling to small cities especially from someone as unprofessional as goibibo.

I booked hotel at oyo 42034 temple elite on 29-09-19 saturday. I paid booking amount at goibibo. When i reached hotel the manager told me he was not allowing online bookings. He told pay now and stay otherwise you are allowed to checkin. Further he was not in a position to explain why he was not allowing online booking but in all websites online booking option is allowed for this hotel. He asked me to pay rs1000 extra for checkin. I denied to pay and returned to another hotel. I expected goibibo will refund amount because i was not stayed. But i got invoice from goibibo for booking id htlsth33un invoice no: hdti[protected].

Hi, myself saubhik das. I have stayed in himalayan hideway lodge, rishikesh, india in february 2017. There are some serious private and personal issues regarding the hotel review i had submitted. Therefore, i want to edit/delete the review. Its very personal and urgent. Please help. The review is submitted in name of saubhik das. Please do the needful.

I am getting otp on my phone no. Through goibibo but i am not login to it, some other personn is doing so. When i logged in today to my account an other email id was there and that email is [protected]@dummymobemail.com and it's not my email. Goibibo is not helping me to update my own email id. Its a fraud i am getting worried of my account. Please help me to update my account.

Hello team,

1st issues-booking id - rbna4qc7za6 - booking done for mumbai to surat @ 16:00 hrs i got the call from gujrat travels and asking me to cancelled the booking then i had cancelled the booking and refund still not receive in go cash-

2 issues-booking id: rbna4fnpv4v i had book the bus and as per the given time i reach the pickup location @ 2:00 am and bus reported at 4:30 am i have not got prior confirmation of bus delay from gujarat travels and then i have trying to cancelled the booking but app is not allowing to me.
I have called in cx care also but call automatically disconnecting in night and operator denying to give refund

Worst experience

I need my refund back total refund-2340