Ibibo Group / Goibibo Complaints & Reviews

Dear concern,

By mistake i have done wrong booking and wish to compensate the wrong flight booking fare with the rescheduled flight.

Eventfully, the company not accepting the reschedule and also deducting whole amount of wrong flight fare. I tried ample of time to the their customer care but no response found. Even tried to chat with their online service provider, which also could meet my issues.

Hence, need your interference.

Hi i am anmol singh. I have booked hotel in lucknow on 6 september 2019 i have make online payment when i reached hotel they refused to checin because of online payment they say they are not accepting online payment when i am call in goibibo they say that they will resolve my problem with in 45 min and and call me back and provide me arrangements in another hotel but they did not call me back and not providing any accomodation in another hotel and i have suffred lot because of this i have called many times in customer care but they did not solve my problem. They always saying our concern team work on it but they did not call me back and not provinding any refund and any accomodation. I want compensation against this beacuse i am surrfered in night from 8:30pm to 12 am kindly help me out. My booking id is - htl226uhjg. My phone no - [protected]

I was trying to online net banking through naukri premium service using ibibo web pvt ltd and total deducted 4980 rs.
I tried 2 times - 1 attempt on 3rd sept 2019 - deducted - 2490 rs (Ref id[protected]
2 attempt on 6th sept 2019 - deducted - 2490 rs (Ref id[protected]
I didn't get any sms or email but money was deducted from my account.
I raised the complaint with ibibo web pvt ltd but did not receive any feedback from them.
Please do the money refund.

I am dr. Vatsul sharma from chandigarh. I booked two rooms for 10th and 11th of august at oyo 10253 hotel winter line inn with booking id htld8wvq4e. When i reached the hotel in the evening, i looked at the hotel rooms. The condition of the rooms was pathetic, stinking rooms, broken furniture, washrooms used previously and not cleaned, bed linen with fresh food stains. I told the reception guy to upgrade rooms. He was polite and told me to contact goibibo to upgrade the rooms. I called up goibibo and spoke to their representative. She said i will be moved to other hotel as i was ready to pay the extra cost. She told me that a call would be arranged for me. I waited for an hour but dint get any call. I called up customer centre twice. The representatives were nice to me but i dint get a single call that was arranged for me. After waiting for two hours i moved to a nearby hotel. After checking in other hotel, i called up goibibo again. This time i was again told that a call has been arranged for me and my issue was not resolved. It has been almost a month, i have mailed goibibo countless times and called them. All their calls are recorded. I am asking for refund as the representative told me i would be shifted to other hotel. Goibibo people dont call back. They just close the ticket raised without asking you. I want my refund back.

Dear sir,
I had booked a hotel (Hotel bali resorts) through goibibo from 4th sep 2019 to 6th sep 2019. Goibibo booking id - htl3ej4k26, hotel booking id - [protected].
When i reached the hotel, they tild us there was no booking and that they have no association with goibibo.
I have already paid rs 3399 through goibibo towards this booking. Please request you to refund this amount to my account.
Also, it has caused me extreme hassle as i had to rebook another hotel for rs 6000 with all the luggage with me.
I request you to please address my concern and refund the above said amount

I made a booking in artus inn, marol, mumbai. The hotel denied me the entry saying the price i paid to goibibo is too less. The discount i received is too much. The customer care did not help. They were rude and i was made to wait outside for a very long time. I paid around 1170 rs online. The hotel says they accept a minimum price of 2000 rs. I travelled all night to reach the place and was extremely tired. Thanks goibibo for giving me the worst travel experience.
Booking id htl4dfp2w8

Respected sir
My mobile no is [protected]. I have paid rs 607/ through upi id[protected] to irctc train booking but my ticket is not confired as payment is not received to irctc... So please refund my rs 607 against upi id[protected] and plz cancel my id and refunfd amy amount
Please refund mu amount...

Refund...

My booking is not confirmed and goibibo just deducted huge amount of money from my account. Such a bloody nonsense!!! I should have opted to book directly in irctc rather than in goibibo. You frauds refund my money asap. Not expected this from goibibo earlier i had booked flights but never experienced such thing. You have just lost one customer and going forward i will make sure none of my closed ones book ticket s from your site.

Your go cash is totally fake. Booked flight ticket gau to del on 4 sep through ur app show 14253 total amount but diduct 764 go cash and amount paid 13489. Now i see actual rate of ticket in ur app 13383 after confirmed my tickets. But i want to know if ticket price 13383 then where is my gocash and why deduct my go cash. So your all offers are fake. You add all the amount o[censored]r offer with the ticket and then deduct through go cash of the customer.

Iam trying to contact the customer support for a week now, all in vain.. They have their 24*7 customer support service gia available but it seems that it only responds to the queries that are pre installed in its software. Iam asking something else & getting something else in its place.
I urgently need to have a word with the customer support of goibibo team.

I transferred money of RS 2040.15 from Airtel money wallet to myntra online shopping on 28th august.ibtalk from both side and Airtel staff said that money is transferred from my Airtel payment Bank, but myntra online shopping did not get the money. When i saw transaction history, i found that payment made to ibibo Pvt limited.i am providing a screen shot of transaction.please immediately look into this matter.and refund my money to my Airtel payment Bank.
Thanks and regards
Aman bajaj
[protected]

Harassment which i was faced in ajmer on your oyo hotel galaxy grand.

1) i have booked hotel with online payment made and your hotel was not aware of this.
2) i did have all the records available with me included booking i’d payment details and hotel description.
3) hotelier clearly told that has no booking of my name that is ramiz raza.

I had called immediately to the customer care and explained each n everything but she has no result and she disconnected my call and i again tried to the customer care his name is naveen kumar, he confirmed that hotelier has no option for online payment so he suggested that you need to cancelled the booking and get a fresh booking through cash only and that point of time i didn’t cancelled my booking due to no refundable case and i moved out from the location to get a another hotel through manual basis.

So basically it was very bad experience for me specially for hotel booking through goibibo.

No help from customer care neither hoteliers. I thinks this is my last experience with goibibo at point time i was like helpless if you were in new location and suppose you don’t have cash what you do at point of time. This is very pathetic service from your team need to eslate this issue with your higher management.

I have booked hotel for 2 nights in jalandhar yesterday. More than 12 hours passed but the query is not resolved yet. From last night i am calling on goibibo's help line no. Every time they say
That i will get the call from goibibo team in 30 mins or 45 mins. I have not got any call so far. Now its high time and i want my money back. I want confirmation of refund on immediate basis. Kindly look into this matter and resolve quickly.
Booking id - htlqfz4926
My request no[protected]

Dear sir, i have booked hotel through your app. The hotel is oyo 1001 hotel blue ocen at mumbai. Further i have provided the my gst details and asked the hotel gst invoice, but hotel denied to give gst bill quoting, amount is paid to goibibo hence bill will be provided by ibibo only. So i need gst bill with my company gst urgently. Further, i have booked hotel by using with full details of my company gst number, but deliberately you have not considered gst number, however other than gst no all other information like name of company, address, phone number, email address are coming. I have raised a complaint on 22.08.2019 with complaint ref no.29290395 but goibibo, oyo and
The hotel not responding my request.
Booking id: htlr6deyge
Payment id: gohtldandr6deyge
Company gst no:27aaccs4699e1z1

I have booked hotel, with breakfast and dinner but same is not provided by hotel. As per your, terms and conditions, i am eligible for 100 % money back. Please initiate 100% refund process.

Hence, i urgently require gst invoice with my company gst number. Please resend me the bill by incorporating my company gst number.

I sneha chaudhary was required to travel from delhi to almaty, kazakhstan on 31 aug 19. I booked my flight from delhi to almaty in flight number ai6521 through goibibo website on 15 mar 19 vide booking id tua6jmphi and ticket number[protected]. I missed my flight ai 6521. I tried various means to cancel my ticket prior to departure of the flight, but i could not contact goibibo customer care. Goibibo application downloaded tells that there is no records found.. Neither i got any refund and it has costed me very high price to book another ticket on next day.

Pls consider my request and refund some amount

Regards

I sneha chaudhary was required to travel from delhi to almaty, kazakhstan on 31 aug 19. I booked ticket from delhi to almaty in flight number ai6521 from goibibo website. I tried my best to approach goibibo prior to departure of my flight but i could not contact through all means but my booking was not reflected in your records. I dont know the reason.. My booking id is tua6jmphi and goibibo booking e-ticket number is[protected]. I booked my ticket on 15 mar 19..

Please help me out, already i am in big financial loss, kindly i[censored] can refund my amount, it will be a great help...

Regards

I have booked a room in kolkata at hotel diamond plaza. But at the time of check in the receptionist don't let us allowed to the room saying check in problem. When we called goibibo they don't receive our call. After 20 days of that booking they are saying they can't refund the amount
Booking id-htl2f2fq9t. We booked in 10th of august in the name of dillip kunar sahu. We attached the booking copy

Goibibo booking id - htlhjx7tl5
Hotel booking id - [protected]

We booked hotel for 31st august to 01st september, however on 31st orning while trying to connect to hotel fo inform about late check in, hotel receptionist told that hotel is sold out. I am reaching guruvayur at 12:30 midnight and left helpless with family 08 people.

Travel agent didn't informed us about the hotel sold out and goibibo is not able to provide us the alternative arrangement now.

Booked a highly rated hotel on the app. Check in 30th august - 7th september. I arrived at the hotel 10:50, mosquitoes swarming the place, so i decided to check the room out 1st. Oh my god literally the storm must have hit the place 8- 12 months ago and no one cleaned it. Mildew on the walls and bathroom, you know like pee stains. Broken mirror that had been taped up. Dirty sheets and bedding. I immediately walked back to the lobby and called goibibo explained to them the state of chaos. Goibibo sounded least bit concerned 1st they told me it would take 45 minutes, and it had taken 3 calls to get to that point, they'd tell me 5-10 minutes each time and would never call me back. I call again and again must have called 28 times by 6:42 am. No room, resolution, refund, this is a total scam. Isn't it illegal in india to charge for something that doesn't exist like the room they showed in the pictures. Almost 8 hrs completely wasted tired, with no place to go. Is this what is expected of india. That companies like this completely rob foreigners. They still kept telling me the concerned department will call me back in 10 minutes. Its like they can't be bothered, they know their untouchable. India should be ashamed to let this stand and also do you not have a health department? Or thats worst then this shrade. Company stole money, and now dodging my calls.

This issue started on 15th august after one of the goibibo executive cancelled my ticket without my confirmation.
I had put up a request of "know your cancellation charges" on 14th aug 2019 evening.
I wanted to know my refund if i cancel.
On 14th aug i generated the request and on 15th morning i got a call from their executive.
I was explaining my concern on the call and i said "i want to cancel but i want to know my refund" and while saying this the call got disconnected.in a matter of 5-10 seconds i got a message that my ticket from chennai to ahmedabad on 31st aug 2019 has been cancelled & meanwhile i was trying to call goibibo which became impossible as we only reach a bot and i had to put up messages on their fb profile. How can the so called customer care say that i had put up a request for cancellation when i know i have chosen the mentioned option above. Who gave them the right to cancel the ticket without confirming with me. This is a case o[censored]tter negligence by their executive and i feel harassed to talk to the people of goibibo as they lie, mis-quote me and give stupid suggestions. One person offered me a 300 goibibo cash that is totally useless, in the name of my hard cash they are offering me a virtual amount which is really absurd. Instead of accepting the mistake and sufficing my loss am getting stupid suggestions. I am totally disappointed as we earn money with hard work and these people are ready to eat it. I thought of rescheduling my tickets if the refund would have been too less, i had to rethink about the travel due to some family emergency. I got rs. 236/- as a refund. Pnr r1ytyr
My return ticket is still there which is obviously useless.
I need a refund for the ticket they cancelled.
I have attached the image of the cancelled acknowledgement on my email id.