Ibibo Group / Goibibo Complaints & Reviews

I booked a hotel dated 12/08/19 in ludhiana. Hotel name was hotel parth. But i could not check in due to some reasons. Hotel representative told that goibibo will refund your payment. But there is no response from goibibo side. If i paid for hotel stay and not stayed then why i shold pay money for that.
Kindly refund my payment.

Booking details
Rajesh kumar
Hotel name hotel parth
City ludhiana
Booking id htly3qsrfz

Flight was booked from new delhi to halifax. The goibibo app showed 2 check in baggages while booking and on the ticket it shows only one.
Customer has been trapped and cheated by showing false information before booking and changing details after booking. The ticket costed around 1 lakh indian rupees and now they area asking me to pay extra amount for the 2nd bag.

Even their customer care executive confirmed on chat and over call that it was 2pc checkin baggage (All screenshots attached).
Their customer care representatives are naive and have no idea about
Travel related terms. It been more than 20 days since the issue has been reported but no resolution yet.

Thereare multiple users who have reported a similar issue.
One such case for instance as reported on twitter.. They are running this scam to dupe customers.
Here is the link -
https://twitter.com/g_bhutani/status/[protected]

I have the screenshots of this tweet as well.

Hi
I am trying to cancel my hotel booking in goa because of stuck in between the station from last 20 hrs because of landslide, so that why i am trying to cancel the booking via phone and app but it's unable and customer executive are picking my call also.

Please take action against this complain.

Details :
Dear *swaraj* 🙏🙏🙏,

Your hotel booking at 🏨 *kay's riverview resort certified by gostays* from *10 aug* to *12 aug* has been confirmed with booking id htl5t58fv6! 👏👏👏

Booking details 👇👇👇
*hotel name* 🏨 - kay's riverview resort certified by gostays
*city* 🌏 - goa
*check-in* - 10 aug
*check-out* - 12 aug
*money back guarantee* - your gostays booking is covered under money back guarantee. Please click https://go.ibi.bo/yUTOKFku3X for more info.

*kindly note that your booking is already confirmed and you don't have to call us to check this.*

If you wish to modify your booking, please visit - https://go.ibi.bo/KLDJVc9u3X

If you need help with anything else, please vist our ℹ️ help section https://go.ibi.bo/W1E0UfGIyP or just reply to this message below 👇👇👇

On 5th August 2019 I made a payment on
https://www.airtel.in/postpaid-bill-pay
How ever the amount went to GoIbibo group private limited, without any hint.
Later i found the amount didnt get credited to my Airtel account.

But the transaction details appears in my bank account statement.

later I found two smss which says

at 5.45 pm RS 697.5 transfered from X5402 to IBIBO Group
Ref# IGAGSXDOO5

at 6.03 another sms says
RS 630 transferred X5402 to IBIBO Group
Ref#IGAGSXFTU8

The amount neither refunded nor credited. to airtel.

Dear all,

Worst experience of my life with go ibibo,

We were group of 13 person was travelling to udaipur and booked 5 rooms for 13 peoples with advance payments as well early check in confirmations at hotel yois udaipur,
When we reach at hotel, hotelier denied to give check in to all as they were not having single rooms to give us, and they have told us that this was the system error and taken booking but we don't have any rooms please talk to go ibibo we cant do anything in this matters.

When we contacted go ibibo they told us to wait for 10 minutes as they will check and give us alternate with same facility, but after three calls from my end with avg. Time of 45 minutes and after 4 hours they called me for alternate, when i have already booked other hotels, we 13 people were waited on road for 4 hours.
And the tragedy is after 1 months and several calls and emails to go ibibo we did not get any refund or any courtesy calls regarding this, no one is responding on calls as well mails that weather we will get our money back or not.

Date of incident was of 13th july 2019,
Hotel name :hotel yois - udaipur
Room booked : 5 rooms for 13 peoples
Payment : advance payment by card and booking was confirmed
Early check inn : confirmed
Arrival time at hotel : approx.12.30 pm 13th july 2019
Hotel booked on name of : amarsinh parmar
Mo : [protected]

We booked oyo hotel, but after searching for the hotel for one hour came to know that hotel had been sold out and no more exist now. We were with kids and women at the midnight. We had to book new rooms at that time with cash payments.
Even after talking to area manager oyo, haridwar, no refund done till now. We suffered too much mental harassment and financial loss. I would suggest all to never go for oyo rooms/hotels.

I have booked a round trip air ticket from kolkata to pune but it was failed and my money was spent from my account. Ibibo says it failed but bank says that ibibo still open the status of booking in progress. Your gia assistant was failed to understand my issue. Please help me, either confirm my booking or close the open window. Also i am not be able to re book my tickets as all the money spent from my account. I hope you will help me.in your system still you shows that my booking in progress but actually it is not. Please help me out.

Hello,
We booked a room in oyo 19907 using goibibo app and at hotel our check-in was denied stating unmarried couples are not allowed but in goibibo app it was clearly mentioned that unmarried couples are allowed. My check-in was on 10 aug and check out on 13 aug, after contacting goibibo regarding this issue at around 4:30 pm and they agreed their mistake and told they will provide a solution within 30mins still not resolved. Late night they called and told to check-in different hotel myself they cannot help us in anyway. It was late night and we were totally exhausted by travelling and for around 8hrs we were roaming around the city with our luggage because we had no place to check-in. They forced us to spend the night on footpath and next day again they gave a fake promise that they will provide an alternate hotel and now around 8:30pm on 11th aug they are telling they cannot provide any alternate hotel. There is this particular person called sm hassan who was handling our issue was very unprofessional, irresponsible and rude. He used to tell he we callback within 10mins and never callback. After around 9pm last night he callback at 6:30pm today after complaining multiple times.
Now we are living on the streets of hyderabad from last 30hrs and goibibo is not at all willing to rectify their mistake. And very poor customer service and no timely response.

Dear sir,
Kindly inform you yesterday i booked a hotel in jodhpur (Raj) & hotel denied by hotelier, i contact with goibibo team, the didn't give me satisfied response for 1 hour, also give money back without my allowance without any compensation.

Very disappointed to see this type of behavior in biggest company like goibibo.

Kindly request to ceo of goibibo take nessacery action, if it can't b done than close this fake business which create problems to customers.

Regards
Rajesh janyani
[protected]

I booked hotel from goibibo, but i'm facing some serious issue health in this hotel so i tried to connect with goibibo
They hold my call for at least one hour and i almost talk with 5-6 executive and eveyone promised me to call back in 5 mint but it almost 20 hours but not a single call came. I also file complaint on their website and side them email
This is my complaint nob 29161404
This image will how many call i made and for how much time they kept me on hold

Yesterday we are traveling full day to get rest we booked a hotel at chandigarh hotel anmol. Later night near 1.30 am we reached hotel and hotel denied to give the room which is booked on goibibo
They ssid we are not registered with goibibo and we faced lot of trouble at midnight, its really a harassment. Now neither goibibo refund our payment nor they picking my phones or query. Please help kn this

I booked the hotel via goibibo, due to some medical emergencies, i asked for the postpone or cancel. I called the customercare first neha picked the call, asked to submit the bill and promised me to call back in 10 min, but did not receive any call. Again i called the cc rohit picked the call, after asking me to hold said we did not receive any bill from your end, but i receive the mail from go ibibo saying that

Dear customer,

This is a courtesy e-mail to let you know that we have received your request with a subject of [ goibibo[protected] ] and have started working on it immediately.

Your request has been assigned with a tracking id [ goibibo[protected] ] and will be responded to within 2 hours or sooner.

Regards,

Goibibo support team

I as a customer, its very annoying and unprofessional.in this phase of era if goibibo does this there should be some action needs to be taken on it.

Reply from goibibo

Dear ms. Deep,

Greetings from goibibo!!!
​
This is in regarding your booking id: htl4u4dlw2

​as per our telephonic conversation, please share the medical prescriptions with us so that we can further assist you the same.

Regards,
Neha,
Go care team.

After submitting the bills i got this mail

Dear customer,

This is a courtesy e-mail to let you know that we have received your request with a subject of [ goibibo[protected] ] and have started working on it immediately.

Your request has been assigned with a tracking id [ goibibo[protected] ] and will be responded to within 2 hours or sooner.

Regards,

Goibibo support team

I booked a hotel name mint ebony in banjara hills, hyderabad for 2 nights. There were lots of bedbugs in my room as well as rooms are not maintained properly. They charge[protected]/- per night. After complaining to goibibo, they changed this hotel to hotel tanisha, jubilee hills, hyderabad. But again, same bedbugs problem, lots of cockroaches were there in our room in tanisha hotel. So again we complained to goibibo about same problems. Goibibo assured me that they will provide me new hotel or will refund. But even after so much complaining and all those requests, goibibo didn’t called back and didn’t even bothered to change our room. Very bad service from goibibo.

I have booked hotel online via goibibo. Booking id was htl54fubu4. I have got confirmed booking upon reaching hotel, they denied to provide an room to us and said we don't accept online booking. If they don't accept online booking, then why it is listed on goibibo site and why goibibo taking money from customers did they accept online payment and generate confirmation voucher. Then after i cancel my booking on 7th morg around 7am and i got all confirmation mail and 1 phone call that we have generate refund for you they have sent just an confirmation code of refund[protected] but i have not received any refund of my amount and that was 1670rs. There customer care also not responding properly u can not make direct call to customer care when u call ‭[protected]‬ and ‭[protected]‬ only computer picup call and not direct connect to customer care it’s very difficult to send message to customer care only computer reply on goibio application its very very ridiculous and nonsense i am very much disappointed with the service of goibibo. My first experience was very good they refund my amount with in 5 to 10 min i think that was trick to attract new people that they are giving very good and fast service... Plz i want my refund immediately... Do me an favour thx

Sir my train ticket was canceled last month 18th june and refund amount of rs1370 issue. But after 15 days no refund amount receive, so i contact irctc and they told me, refund amount issue 20 june if you not receive money please contact goibibo. But goibibo has no customer service. No reply no response.

Registered mobile no - [protected]
Reference id - trnafd42fy49v6

I confirmed with goibibo itself post booking that whether for booking international flight passport details are mandatory and answer was yes. However, when i had booked my international flight i was never asked for passport details.. Even post booking no one informed me about this before i called and enquired about the same.. I have escalated the issue in 6.08.2019 and goibibo was supposed to revert within 72 hours.. No response is yet received...

I booked hotel orbit 34a sector of chandigarh on 9 the august. As i was traveling alone with my 5 years old kid. From hamirpur to chandigarh it's around 200 km. After i booked on go ibibo money was deducted from my account too but no confirmation msg was sent. They simply sent msg that they are holding my booking. I tried to call customer support no. Provided by them but was on hold for around half an hour with no reply nd call bk.. I was on the road with my kid alone till to 9:30 in d night as i was not getting any confirmation and support from goibibo. When i reached the booked hotel they said there is no hotel booked on my name. I was literally in tearsras i was driving from last 6 hours wid. My kid.. Nd at 10 at night we are cheated by these people. The mental trauma i underwent can not understand.in d hand i booked another room wid much higher price on the spot and got room. Till to now my money is not refunded nd i am still not able to talk to dese ppl s customer support. Helo
Dese ppl tormented me.

I booked a cab from modeltown, delhi to zirakpur, punjab on 9/08/2019, paid advance of rs255 nd the total amount was 1696rs. Trip was suppose to start by 4:30pm. From the time of confirmed booking till the start time of trip i hv been continuously informed that your cab is on the way dont worry your trip will start on time. And at 5pm already after delay of half n hour i m getting call from goibibo people that unfortunately they cant find any cab for me. Why the hell you guys didnt informed me before hand that you are not able to track any cab so that i can book frm somewhere else nd reach zirakpur for my important meeting. Its very very dis-heartening on your part. Bloody hell is this the way to satisfy a customer so unprofessional it is. M going to file a legal complaint again you guys though i have all the details of booking nd after booking confirmation messages nd even the call recordings too.
My booking pnr is : carpi1jhidpzqqf

I have made a complaint vide complaint no 29088047, the complaint was regarding cancellation done through goibibo app accidentally, due to wrong app options, i want to know the cancellation charges, hence i visited goibibo app under head cancellation charges and selected the traveller, further when i clicked on review my cancellation charges, the ticket got cancelled, which i was not intending to do, just because the app had glitch i had to suffer.

Problem in app - if you go to app there are two options, one is for cancellation and another is cancellation charges, i went to cancellation charges and got my ticket cancelled.

How is it possible to get your ticket cancelled even when i didn't go to cancel option.

I have this company 5 days, i was told that it will be resolved on 72 hrs max, still nothing has been done

I request you to please refund my charges, or i will have to escalate it further.

I have booked hotel online via goibibo. Booking id is [protected]. I have got confirmed booking voucher. Upon reaching hotel, they denied to allot room to us and said we don't accept online booking. If they don't accept online booking, then why it is listed on goibibo site and why did they accept online payment and generate confirmation voucher. Now, i am trying to call goibibo customer care for 100% refund amount but they are not responding on toll free number. They are not even receiving calls despite of many calls. I want my refund immediately.