Ibibo Group / Goibibo Complaints & Reviews

This issue started on 15th august after one of the goibibo executive cancelled my ticket without my confirmation.
I had put up a request of "know your cancellation charges" on 14th aug 2019 evening.
I wanted to know my refund if i cancel.
On 14th aug i generated the request and on 15th morning i got a call from their executive.
I was explaining my concern on the call and i said "i want to cancel but i want to know my refund" and while saying this the call got disconnected.in a matter of 5-10 seconds i got a message that my ticket from chennai to ahmedabad on 31st aug 2019 has been cancelled & meanwhile i was trying to call goibibo which became impossible as we only reach a bot and i had to put up messages on their fb profile. How can the so called customer care say that i had put up a request for cancellation when i know i have chosen the mentioned option above. Who gave them the right to cancel the ticket without confirming with me. This is a case o[censored]tter negligence by their executive and i feel harassed to talk to the people of goibibo as they lie, mis-quote me and give stupid suggestions. One person offered me a 300 goibibo cash that is totally useless, in the name of my hard cash they are offering me a virtual amount which is really absurd. Instead of accepting the mistake and sufficing my loss am getting stupid suggestions. I am totally disappointed as we earn money with hard work and these people are ready to eat it. I thought of rescheduling my tickets if the refund would have been too less, i had to rethink about the travel due to some family emergency. I got rs. 236/- as a refund. Pnr r1ytyr
My return ticket is still there which is obviously useless.
I need a refund for the ticket they cancelled.
I have attached the image of the cancelled acknowledgement on my email id.

I tried booking a flight ticket from jaipur to mumbai on the 28th of august, 2019 using goibibo application. The transaction was done through the gateway of paypal to avail a discount offer. I used my sbi debit card linked to paypal for the transaction. So, the money got deducted but the ticket did not get booked. But i had to book the ticket, so i did it again (The booking). I received a receipt of the transaction of the failed booking from paypal mentioning the transaction to done to goibibo. So, i chatted with goibibo customer service, which asked me to contact the bank directly since the amount wasn't received on its end. But on contacting sbi, it was told to me that bank cannot help since the transaction was done via the third party. So, i wrote to both paypal and goibibo and tried to speak to the customer care executive of both. Paypal replied to the mail, but the call couldn't connect since it was saying busy for the whole day. Goibibo did not respond to my mail and the customer care service is the worst since there was not any option to get to talk the customer care executive. Paypal mail said the issue was raised to goibibo, but i did not receive any mail from goibibo. I am feeling really helpless. Kindly do the needful.

On 28.8.19 I booked one hotel room at oyo 316 Hotel brigade Royal bangalore and I already made payment also. But the hotel managent didn't provide room and they said the reason Ibibo don't pay them for any booking so they will not allot the room. My money also deducted. When I'm chat with your customer its really irritating service telling u sincerely. If IBIBO didn't sort out this issue I never use this app in future and also I file a case against my money deduction

Truelly

I have booked a flight ticket through goibibo.com to travel from kannur to hyderabad (Goair pnr s4ul8s & goibibo ref ng8s4ul8s) on 6th aug 2019 under the cancellation protection scheme. As per the cancellation protection the ticket needs to be cancelled 25 hrs prior to the departure of the flight. On 5th aug 2019 at 12.30 am onward i tried to cancel the ticket, however, the website was not allowing me to login using my email and password due to some technical problem from goibibo side, which was later confirmed by them. After number of attempts, it suggested to login using mobile number and otp. I have logged in using this method and tried to cancel the ticket. Again, the otp was sent for cancellation but no option was available on the webpage to enter the otp. After number of attempts i tried to reset the password. But still i could not login. After number of failed attempts, i stopped. Next again i started attempting the cancellation, i made number of phone calls to goibibo and goair but only ivr was connecting. After number of attempts, i received a link which forced me to install the goibibo app and forced to cancel through the app.
Efforts were made to cancel the ticket, but some technical issue in goibibo website prevented my login into the account and subsequent cancellation.

Since this happened because of technical failure of goibibo, i want goibibo to refund the fare under the cancellation protection scheme.
Regards
Anuj a v

Good Day
This mail is in regards to your Booking Id - AMDVLFEU8
i booked the ticket from Kuwait to Srinagar
Jazeera airways kuwait to delhi
Air india Delhi to srinagar
jazeer a pnr no SYEE7A

As jazeera delayed 1 houre 17 mnts after i cant take air india flight due to delay of jazeera airways

i try to conatct you so many times but reply
my email id [protected]@gmail.com

I was subscribed with ibibo.com and i had an email account with them. They discontinued their email service and hence my email account has also been discontinued. I want to complaint about my data lost which was stored in my emails, i also had some useful and important emails which was needed for future use. I would request you to lodge my complaint and tell them to provide the data that was in my email account. I hope for some required action from your side. My contact details name:sameer khan contact email id: [protected]@gmail.[protected]@gmail.com lost email id: [protected]@ibibo.com

Booked flight ticket from chennai to guwahati (Stop over at kolkata) through goibibo. The first leg of the flight from chennai to kolkata was booked on vistara airlines on 11/mar/2019 for travel date 17th aug 2019. The vistara flight no: uk733 with pnr: kmvsva for four passengers. Received confirmation of flight booking from goibibo and subsequent reminder closer to the travel date. On 17th aug 2019 we reported at the vistara check-in counter 2 hours (5:00 am) prior to the scheduled departure. We were shocked when the personnel at the counter informed that the flight uk733 does not fly any more. The flight operations stopped long time back in dec'2018. The vistara officce did not provide any assistance and asked us to contact goibibo, since the tickets were booked through them. I immediately called up goibibo helpdesk and informed them the status of the flight and inquired why they had booked tickets on a cancelled flight. The most shocking part was that they were unaware of this cancellation and had sent me reminder mail and sms on 15-aug-2019 confirming our flight. Since there was no other flight option in the morning, we were forced to cancel the tickets for the second leg of our flight from kolkata to guwahati. Incurring further loss (20, 000) and hardship. I then had to shell out extra rs.46000 to book fresh tickets from chennai to kolkata & kolkata to guwahati. I contacted both vistara and goibibo and have registered a complaint. Both vistara and goibibo are unwilling to accept failure and responsibility on their part to provide the services.
I there fore would like to seek your assistance to claim refund and penalty from them for not providing for the paid services and hardship caused to us. I was travelling with my wife, child and father (77yrs old). Our new flight was at 11:30am and had to suffer immense mental agony for 6.5 hrs in the airport.

I triesd to book a flight ticket from mumbai to trivandrum. The amount get deducted from my account but booking not done. I have contacted my bank and they are saying that the amount deducted. But i am unable to contact any human in goibibo and can only use the chat option which is giving only automated reply asking me to contact my bank. There is no one to listen to my complaint and i am having a worse experience with goibibo's poor service. The mobile number linked to my goibibo account is [protected]. Kindly check this.

Cancellation ticket pnr no. Ctc251560 and amount rs. 515.20

The booking ticket for bus which from barast to digha as on 03 august' 2019.

Ticket no. Rbn94tx82s9 whcih was cancelled on 07.08.2019.
My mobile no. [protected]

I yet to refund my money although 14 days over from cancellation date. Please transfer money my below a/c. No. [protected], bank of india, ifsc code no. Bkid0004325

I wished to book flight tickets from jabalpur to surat on 04 september 2019, which not by my mistake got confirmed on 09 sept 2019. Within a few seconds, i contacted the customer service executive to inform them of the error. The customer service executive instructed me to book the tickets again. I did it and the refund amount due to cancellation which goibibo said, i was eligible for, was just rs. 84/- i lost more than rs.6000/- within two-three minutes. The aforesaid transaction id is gofldbc[protected]. The booking id for the cancelled booking is tuafk728w. This is the worst service i have experienced. Since i have made a rebooking with the same company and that too within seconds, i would like to request you to refund my amount in full. Kindly do the needed help.

I have booked hotel at Aurangabad, at Oyo 29595 Hotel Samrat, and I have get confirmation mail from Go Ibibo but Hotel is saying your booking is not come yet, so regarding that I have call customer care but they are not supporting me for that, i was on call for 20 mins but no one responded my call, I want my refund. It is not expected, I waited near hotel for 3 hours, I want my refund any how.

We booked a room at hotel solitair nagpur (Maha.) from 22 aug. To 24 aug with terrif rs.2186/-. Goibibo booking id - htll7sb9sg. Hotel booking id -[protected]. Hotel refuge to give me room on this terrif and demanded rs.3000/-for 2 night stay. For avoiding inconvenience to my family i paid rs.3000/-for room. This is clear cut case of cheating with customer by hotel and oyo. Please look into the matter immediately and short out such problems. Please provide refund to me additional money taken by me. I also complain Two times on customer care also. You can contact me on mobile no.[protected]. Email id [protected]@yahoo.com

Ibibo Group / Goibibo — fraud and false commitment from goibibo team

3 Reviews
India
Anand Sirsikar on Jul 29, 2019 posted still issue is pending

This is in reference to goibibo booking id htlu4m8fcl. Hotel booking id [protected], advance receipt no hdar[protected]. Which was booked on 6th july 2019 time 10:56pm. Deducted inr rs 668.00 for hotel room at oyo 19934 hotel golden arch vijayanagar, bangalore. I was reached hotel to check in at 11:30pm at that time i came to know fake booking. Hotel staff told us that there is no such booking here and all rooms are sold out. I have movie shoot in the morning so i need to sleep properly to face camera. Around 11:40pm i gave call to customer care they told they will resolve in 10min and wil call back. But no response after that. I was repeted 6 times. It was a like mental torcher to me.
I was on street till 3:00pm. I didnt find any solution and my health also got upset. Suffering from cold, headace and also feverish. I was with laggage on road with no security. Even i felt tourcher with dranken people on road. Please give me justice and punish the concern company and team. Now i cant attend my shooting in the morning due to misguide and false promise ans statement from goibibo team finally they arranged another property to stay in the morning at 6am. And told to me the stay is for 24 hrs and they will make repayment of rs 1336.00 for the issue. But i got only 4hrs stay and hotel management told at 12pm ur stay is closed and goibio team made auto checkout. Again i faced the problem and also my repayment also not done. And i lost my earning nearly inr rs 100000 for my movie project. Kindly revert back with justice.

Still am not got any updates from goibibo..

Thanking you
Regards
Anand sirsikar

#29308592

During the official trip i was supposed to stay in suite at hotel lrc zirakpur banur highway.

Reached hotel at around 4pm and was denied check-in by hotel authorities. I called goibibo standing at reception however, executive from goibibo "sunny" said that he has to follow process and can't switch me over to another hotel. He said process would take 35 minutes to resolve however, till date those 35 minutes are not over. On top of it ibibo sends me invoice for this stay, asks me for review. I mean this website is literally crazy and full o[censored]ntrained staff.

Today sakshi from support team calls me and apologizes for situation. I ask her to provide email address so that i can write a complaint but she refuses to provide email address saying that "upar se order hai nai dene ka email address"

All these calls have been recorded and i have posted reviews as well.

Sensible people: don't ever dare to use this pathetic website goibibo because i[censored] face issue there won't be anyone to resolve this matter. Would suggest specifically to frequent travellers, family, couples and corporates. These guys won't come to help u out.

Their customer service is pathetic, poor and more of all not customer friendly.

Sir i am regular customer of goibibo i am nagpur i saw goibibo office shop no 50 opposite nagpur railway station the person who is on desk chatting to his gf i distured him because wanted some quiry regarding the bus as i new in nagpur he talk harshly instead of helping me he talk me rudely and had abused me sir is this the way to sort out the quiries of customers i reslly dont like i am very old customers of you please see to it

I booked my stay in oyo 43028 hotel
Tranquil (01, dss30, old court complex, rajgarh road, phuwara chowk, hisar). My booking id is
Goibibo booking id: htluasngpu
Hotel booking id: [protected]
Advance receipt
Number: hdar[protected]
Date of booking: aug. 24, 2019, 6:04
P. M.
I paid ₹481 online before reaching. I called the hotel owner to confirm booking according to message i got from goibibo. But he said he'll give the room at min ₹1000 cash and not on goibibo booking. And i was stuck with no place to live in hisar. I want compensation of my prepaid booking and the mental and physical torture i had to bear because of goibibo.

Dear team,

I have booked for international flight ticket and received hotel voucher code..

Issues
1. There was procedural lapse in booking..
2. I could not use hotel voucher since the code was not working
3. Slow or even worst response.. Hotel coupon voucher clarity is not received even till date..

I am really irritated with goibibo response..

Abhishek peety
[protected]

As per the payment I made to goibibo on May 25th through online transaction of Rs.6107, I had received a mail confirming the stay from 5th June to 9th June with Booking id- HTL6B553L9 in Hotel safa INN, trivandrum...On my arrival I was informed no booking was done in my name and goibibo is replaced and oyo has taken over the hotel and I tried contacting the goibibo but in vain. Mails were not replied..

Refunds not received as listed below but as per irctc & goibibo money refuned :

Booking 1
Pnr [protected] trndfdl8vnmy72 booking id
05:45 pm ald allahabad junction
19h 30m 1 passenger (S)
01:15 pm ddn dehradun railway station
Train name: sangam express - 14163
Quota: general quota
Class: 3a
Refunded

Booking 2
Pnr [protected] trndfdl5rgas99 booking id
09:30 pm ald allahabad junction
09h 30m 1 passenger (S)
07:00 am ndls new delhi railway station
Train name: prayag raj exp - 12417
Quota: general quota
Class: 3a
Refunded

Reference mail from irctc:

Re: refunded money is showing in e wallet ticket id:-4824003
From: care on fri, 23 aug 2019 14:24:11 add to address book
To: you | see details

Dear customer,

Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c.
Pnr: [protected] transaction id: [protected]
S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 860.0 refunded [protected] 01-aug-2019 rds refund topup refund for cancellation [protected]
Pnr: [protected] transaction id: [protected]
S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 330.0 refunded [protected] 26-jul-2019 rds refund topup refund for cancellation [protected]
Pnr: [protected] transaction id: [protected]
S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 740.0 refunded [protected] 26-jul-2019 rds refund topup refund for cancellation [protected]


Please contact with ibibo group private limited customer care with refund transaction id provided in refund details above.


Thanks & regards
Pooja thakur
Cce-email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4824003]

Note: please use email id registered in your irctc profile for communication with irctc customer care.
_
Irctc never asks your personal bank account details through
Call. If you received any call in this regard, please do not
Share your bank related credentials.
_

Hello sir i want to inform you that i booked 2 rooms (Booking id - htl8xwwvxv) in a hotel (Oyo 19995 hotel grand heritage) via goibibo for 4 person (For my father, mother, sister and my sister's husband) for 2 days (From 20nd - 22nd august). My family traveled all their way from odisha to mumbai and reached the hotel in between 12-12:30pm and to their surprise their check-in was denied as hotelier said that goibibo don't pay them for any booking so they will not allot the room in any condition.

So we called goibibo customer care many a times to provide us with the solution as check-in has been denied but they were not helping us and after every call they were asking for some more time and their customer care executive was repeating the same lines that we have forwarded the issue to the concern department and they will call you back with a solution within half an hour... You will be amazed to know after 2 hours and after complaining for several times also there was no call back from their side.

In the meantime the hotelier started quarreling with my parents and they all get terrified as they were out of their hometown, the hotelier started getting rude and said don't wait on my reception and make it crowded you go outside and stand and also started misbehaving (And spoke a whole lot of things).

So i again spoke to goibibo regarding the situation and safety of my family and hotelier behavior but they were not helping and was repeating the same lines that concerned department is working on the solution and will inform you, which made me frustrated as my family was in trouble so the discussion got heated up and i started misbehaving but i regain my cool and just asked the goibibo executive to talk to the hotelier and ask him to allow my family to wait in the reception but they didn't do that also.

In between 2-4pm i called goibibo many a times and tried to explain them how we have been travelling from last 24 hours and we need a room to take rest and get fresh, take our lunch and proceed to work and also asked them if they can't help me its fine but at least refund me for my booking made through them so i can take a room of my own but they didn't agreed to that point also... So now it's between 04-04:30pm we had no other option as we were already short of time (As were in a business cum holiday trip) and we were helpless, we once again entered the hotel as we had no other option and we asked for the same 2 room for 2 days the hotelier asked for rs 14000 for the same which i booked for rs 6809 via goibibo. We requested him and tried to convince him but he was not in a mood to negotiate as he knew we were helpless, so finally we took a room instead of two (Harming our privacy) for which we paid 6000 as we were not capable of paying of rs 14000 and we were already out of time and energy to search and book a room in any other hotel.

I just want to say our whole trip got wasted for goibibo as we checked in around 5'0 clock instead of 12 and till the time we took our bath and got ready it was already 7pm as we had only one bathroom and we all got ready in one room so to respect each other’s privacy we sometime need to come and stand outside of the room (It wouldn't have been the same if we would have got two rooms). So we were not able to do our business purchasing or anything as our mind was filled with tension and fear and also we were left with no time as you wasted our day 1 (Means 50% time of the trip) and we were left with day 2 only and that too with privacy disturbed. Now we are back and no purpose has been solved and we need to go mumbai again for business purpose.

One more thing i got a call from goibibo executive at 6:17pm (After 6 hours of complain which is very unfair from their part) that we are unable to help you and we will refund your money for the same but what's the use if this was the solution which they wanted to provide they would have been accepted my offer for cancellation at that very moment only so we would have saved some time. If really they wanted to provide the solution they would have booked 2 rooms of same or higher category in any hotel nearby from their side and would have arranged the pick-up rather giving lame excuses for 4 hours.

So as it was a very big mistake from goibibo side for not helping their customers and not providing any genuine solution. I want a refund for whole trip (As our purpose didn't got solved and we will be going to mumbai once again), time wasting charges (Our two days got wasted maybe you could have saved by saving our day 1), mental harassment charges (As my mother sister rather say all four were tensed due to rough behavior of hotel staff), safety charges (As they were not safe standing outside the hotel) and many more the list goes on and to bring into your notice my mental harassment dealing with customer care of goibibo for hours and now wasting time from past 2 hours for filing this complaint. So goibibo is liable for all this and need to pay for all as they can learn a lesson and in future they won’t repeat with any other customer. If no solution will be provided by goibibo i will take the help of social media and news media which listens to general public.

Please look upon this matter and provide with me with a perfect solution. To understand the case in detail i am attaching the screenshot of the booking, call recordings of the calls made to goibibo (How carelessly they dealt with the matter) and the bill of the room in which we stayed. Thank you.