Ibibo Group / Goibibo Complaints & Reviews

I booked a train ticket on 6 april 2019 and goibibo send a msg -
(Hi, your payment for the booking id: trnifb1owvd3ge has started. Don't worry your payment would be safe with us and in case of an issues, we would update you on your payment status within next 10 mins) but till today neither ticket is booked (The journey date was 7 april 2019) nor refund is received

We had booked 3 international return ticket to paris, rome italy dated 10th may 2019 on jet airways through goibibo. These were prebooked almost 8 months prior to the scheduled departure we booked our stay n sightseeing paris n venice once we got a confirmation from goibibo. Then suddenly in april 2019 we came to know about the flight disruptions of jet airwaysand that all flights got cancelled due to the financial crisis. We contacted goibibo they agreed to refund our amount asap but till date we have not heard of any update from this agency. They are not contactable on cc care nos and the office is also shut down. How can we get our refund back. We feel cheated by the agent. Please help.

The cab arrived around 20 mins late & i had to keep on calling the driver to know the status where he is. Not only that, every time he kept on saying 5 minutes and i had to wait for him at the gate coz of this.

Also, he denied to put on ac though i asked him twice & said there is no much fuel. It is showing yellow indication & he will get it filled.

It's already 45 minutes and he still didn't do that.
1. It's really so hot & he didn't put on ac which makes me very uncomfortable.
2. What would happen if the fuel gets finished in the middle of the trip??? Who will be responsible if i miss my flight???

Also he argued with me to pay the toll taxes which is included in the fare. When i showed him the fare rules in goibibo, he then took some very bad route to avoid toll taxes. It was a pathetic experience and i have raised a complaint one week ago & contacted customer care several times but they always say they will get back to me which they never did.

Recently i had a very bad experience with gibibo. I had booked a hotel at puri with the said booking number htlt4pjw79. Dated 2nd aug 2019.

On arriving at the said hotel, the reception refused to acknowledge the booing and at the same time informed that they do not have any tieup with hotel sonali at puri.

Complaint was logged with them, after 2, 3 hours they called back and responded and said they are refunding the money with additional compensation. I am astonished that how can a hotel not listed or tide up with them get into their data based and they confirm the booking.

Pathetic experience. The dream of staying at the hotel remained unsatisfied. Goibibo was delighted to give refund.

On 23 july, i had booked a volvo bus ticket from delhi to chandigarh via pnr no.[protected] and made the payment through my hdfc card. But when i received the ticket after 30 mins, i realized that the timing was midnight 2 am instead of afternoon 2 pm so i immediately called up on the provided number [protected] to cancel the same & refund the money back since it was not possible for a single woman to board a long distance bus in the middle of the night in delhi. The person was kind enough to cancel the ticket immediately, i have been constantly calling since then & messaging on whatsapp also reg refund status to that particular person. He was taking the calls & responding initially but since last 5 days he reads my whatsapp messages but neither does he reply nor he takes my call.

I believe this is a very unfair trade practice by goibibo. For the records, i am a regular user of your services & have booked numerous flight tickets through your system since i have always found your site to be very competitive in rates etc.

It is a very small amount i am asking for a refund for. Please note, more than the money involved here it is the trust & faith i have placed on you which is at stake here.

An early response from your end and an apology from the concerned person holding the mobile number would be appreciated. I am very much aware that he is checking all my messages and seeing the pics on my status everyday which makes me feel very uncomfortable. I would have blocked him normally but i wanted to bring this to the notice of vijay tour & travels, delhi first.

We have booked jetairways flight (9w233) ticket with pnr: kyplst on february 27th, 2019 through goibibo for travelling on may 1st, 2019 from toronto to new delhi via amsterdam. Jetairways has cancelled the tickets mid april and goibibo being the responsible organisation has not refunded the amount yet. We have been continuously following up with goibibo through emails, phone calls, twitter, facebook but receiving unsatisfactory response every time. It's extremely disappointing and frustrating at the same time when there is no resolution even when its nearing 4 months.
Please address our concern asap!!!

This complaint is regarding GST claim

I booked tickets in jan 2019 through goibibo having
1) ref ng8a5sd5z
and
2) ref gofldandac[protected]
containing invoice no 1) df[protected] and 2)
df[protected] respectively .

I am unable to claim gst on both the invoices.
Can i get a solution ?

Please do revert as soon as possible.

I had cancelled my flight from delhi to leh on 7th of july. I talked to goibbo customer care for refund and as guided i acted however now they are denying any sort of refund, i have tried even with the airlines but no help.
Goibbo agent asked me to contact the airlines and the airlines in return asked me to contact the agent through which i booked my tickets.

Hello Sir, i have booked hotel for stay in bangalore on 12th july through Goibibo site and amount for the stay is paid as advance to Goibibo. i have reached the hotel for stay, they denied for stay saying amount paid is less and asking me to pay for extra Rs 371 for stay. i have paid the amount per the details shared in the site, while i called cusotmer care, they are totally irresponsive and had to wait with guest for 45 minutes at 10:00 PM in the night. this is very horrible experience where my guest in standing on the road, hotel denying for the stay and customer care of Goibio is totally useless. i had to return back as hotel denied. Goibibo is cheating customers every day by doing the same and they are doing it by knowingly. i would say the site should be blocked from customer use. customer care is creating new drama's by not allowing me to stay . saying i have not reached the hotel. they are simply bluffing and cheating customers everyday. can you please help?

I have doing 3 times train ticket on 30/06/2019 and my payment deducated from my sbi account and i contact to the bank so bank say to me the transaction are successful by bank you are contact to the app. my money not credited in my account why i have try to many times to contact the app.

so all details are following...
registered mobile no is [protected]
registered gmail is [protected]@gmail.com
transaction date is 30/06/2019
and more details are show on images

I had booked my flight on 18.07.2019. My money got debited but i did not get any pnr number and the transaction got failed.
I have called like numerous time, but everytime there is a different customer executive and no response from them. I have six service request going on with goibibo but no response from the team.
There is no way to contact the person who is responding on email and when we call customer support number.
I have shared my bank statement that my money is debited but then there is no reply.

On 12th July, 2019, at midnight/early morning, sucpicious/fraduelent transaction made by a hacker and used up all NQAC Gocash+ worth 686, to make a flight booking, Gocash+ was having unlimited validity and no usage restrictions.
I am a gold member of Goibibo and using the account from last 4 and half to 5 yearsAs soon as I came to know about it the fraduelnt transaction, I reached out to Goibibo customer care and raised a complaint/service request number 28690222, and also 28742851, after more than 15 days this complaint is pending, first they told its with speciality team, then they say its with technical team, after not getting satisfactory resolution I raise it to Goibibo Management team, almost 4-5 times I raised to them but they didnt provided me any resolution yet. Complaint / Service Request Number: 28690222 when tracked online says "Your case is already being reviewed by our Management team, we shall connect back with you for the best we can do to help you."

Complaint / Service Request number: 28742851 says: "Your case has been reviewed by our Management team and a logical closure has already been shared with you, for any further queries please feel free to reply to the existing service request.". This is totally false and nobody from Management team cared to mail me or call me for the resolution.

When I recently called Goibibo customer care they say complaints and service requests are being reviewed by Management team or specialist team or technical team and after couple of days they resolve this issues by them selves without even contacting me on phone or email. So I keep raising it on Goibibo write to Management again and again every couple of days.

However, after no resolution from Goibibo is frustrating so I thought to raise this complaint online to get soultion and also to bring it to notice & help other users.

I want Goibibo to support me with following items to Resolve my issue:
(1) Credit 686 Worth NQAC worth Gocash+ to my account immediatley without any usage restrictions and unlimited validity.
(2) Allow me to Change my Login information such as Email ID and Mobile Number to move my account away from fraudsters attention.
(3) Take stern action against those, we hacked my account and used my account for booking their booking on 12th july 2019.
(4) Goibibo do not have cyber crime or cyber scam related policy or any team to work against such fraud so please create team against such fraud and cyber crimes and help users immediatly if in case such a scenarios happens.

Awaiting Goibibo to look into this immediately and hopefully they will resolve my matter immediatey once reading this complaint or review.

-Rashmin Joshi

Nasik oyo food hub asking for rs 400 more to checkin on 29/7/19.. I didn't check-in..& took another accommodation..
Dear *subrata*🙏🙏🙏,

Here is some important information regarding your upcoming 🏨 hotel stay in oyo 26116 food hub with booking id htlkspbawq.

Hotel & room details 👇👇👇
*room type""""🚪 - classic (2x)
*inclusions"""" âž• - accommodation only, taxes, accommodation.
*booking type* 👉 - you can view the hotel cancellation policy here - https://www.goibibo.com/hotels/get_cancel_policy/HTLKSPBAWQ/.

*you may contact the hotel directly on [protected] [protected] for early check in/late check out or any other request.*

If you need help with anything else, please vist our ℹ️ help section https://go.ibi.bo/W1E0UfGIyP or just reply to this message below 👇👇👇

Pune to bhusawal - 27/7/19 rs.659 debited twice but booking done once. Prasanna purple seat no. 3. (Acct xxx960 debited with inr659.00 on 26-jul-19 and [protected]@hdfcbank credited. Info:upi[protected]. Call 18002662 for dispute or sms block 960 to [protected]) and another debit (Acct xx461 debited with inr 659.00 on 26-jul-19. Info: bil*onl*00176. Avbl bal:inr 3, 956.51. Call 18002662 for dispute or sms block 461 to [protected]). One payment is from my pay later account of icici and the other fm savings account of icici.

Hi, this is sanhita mitra, on 12 th july, 2019. I have requested them to cancel the amount on 16th of july 2019.

Till so far i have not yet received the amount. Every time i called, they are giving 24 hours deadline, i have called them and they are saying me that payment gateway had released the amount, they are giving me the screen shot. Stipulated time has lapsed, still they are not paying me the money.
Instead, when i am calling to the goibibo customer care they are asking me to talk politely, they are asking me to go to by registered bank from where, i have made the payment.

I want my money back with interest, can consumer forum, help me to get the money back to me.

Hello
First of all your team has one of the worst customer service. I have created my goibibo account 3 years ago with my email account & password and i didn't linked my phone number. Now from last month suddenly your team stopped login via email and forcing users to use phone number. Your team didn't think once how the email account users will login their accounts whose phone numbers are not linked to their accounts.
I have my gocash+ in my account and i'm unable to login my account. You guys are just stealing customers money by this dictatorships decisions. Atleast your team should give an alternative option to users how they will login their accounts.
Now just tell me how i will login my account?

This is in reference to goibibo booking id htlu4m8fcl. Hotel booking id [protected], advance receipt no hdar[protected]. Which was booked on 6th july 2019 time 10:56pm. Deducted inr rs 668.00 for hotel room at oyo 19934 hotel golden arch vijayanagar, bangalore. I was reached hotel to check in at 11:30pm at that time i came to know fake booking. Hotel staff told us that there is no such booking here and all rooms are sold out. I have movie shoot in the morning so i need to sleep properly to face camera. Around 11:40pm i gave call to customer care they told they will resolve in 10min and wil call back. But no response after that. I was repeted 6 times. It was a like mental torcher to me.
I was on street till 3:00pm. I didnt find any solution and my health also got upset. Suffering from cold, headace and also feverish. I was with laggage on road with no security. Even i felt tourcher with dranken people on road. Please give me justice and punish the concern company and team. Now i cant attend my shooting in the morning due to misguide and false promise ans statement from goibibo team finally they arranged another property to stay in the morning at 6am. And told to me the stay is for 24 hrs and they will make repayment of rs 1336.00 for the issue. But i got only 4hrs stay and hotel management told at 12pm ur stay is closed and goibio team made auto checkout. Again i faced the problem and also my repayment also not done. And i lost my earning nearly inr rs 100000 for my movie project. Kindly revert back with justice.

Still am not got any updates from goibibo..

Thanking you
Regards
Anand sirsikar

I had tried to book my train ticket through goibibo on 25th july. My money worth 503 rs was deducted and booking was under process. But the booking should be either confirmed or cancelled within 60 min as per their customer support. But it is still showing booking under process after 4 days. And when i'm trying to cancel the ticket, it is not happening (It's asking for otp and when i'm typing, it's not accepting the otp also). I'm very panicked for my payment.

Hi, i had booked a ticket to goa from bangalore. The pnr is qeb9yv. I cancelled ths booking due to a sad demise of a friend. However, the cancellation was 5 days before the travel. However, i got an over all refund of 816 for 2 tickets costing ~5300. This is a huge loss, as the tickets were cancelled within 3 days of booking and 5 days before travel.

This is to inform that i recently booked a flight ticket from mumbai to indore for 14th august, 2019 via goibibo application. I used the promocode gopaypal and paid via paypal. It was the first ever paypal transaction. The offer said rs. 200 discount on the flight ticket and flat rs. 800 cashback on paypal. I received a discount of rs. 200 on my flight ticket but did not get any cashback on paypal. I waited for 24 hours before contacting.
Please resolve this issue as it is really inconvenient. The 24*7 express care on the app wasn't able to resolve the issue and says it "cannot connect to server" and i couldn't find any options to talk to goibibo executives. All the email ids of goibibo are non responsive and hence it becomes very inconvenient for the customers to contact. I expect a positive response from your end and will be highly obliged if i get details as to when will the cashback be provided.