Ibibo Group / Goibibo Complaints & Reviews

This is in reference to goibibo booking id htlu4m8fcl. Hotel booking id [protected], advance receipt no hdar[protected]. Which was booked on 6th july 2019 time 10:56pm. Deducted inr rs 668.00 for hotel room at oyo 19934 hotel golden arch vijayanagar, bangalore. I was reached hotel to check in at 11:30pm at that time i came to know fake booking. Hotel staff told us that there is no such booking here and all rooms are sold out. I have movie...

1. Booking id: htlj38hmpl 27th june 2019
2. Booking id: htlrvs5spx 23rd march 2019
3. Booking id: htlt5d789g 31st dec 2018

Booking no. 3 : mp t jungle resort sarhi, kanha national park
We departed from raipur after booking confirmation from goibibo. After travel of more than 100kms, hotelier denied room availability. Now, my family members were in such a position that we are standing on the roadside in dark night waiting and waiting for goibibo customer care response but nobody responded that night.

Booking no. 2 : trip to shilong
This is really worst services by goibibo. This happened second time with me that i booked hotel by goibibo and hotelier denied to provide room.

This time you have spoiled my vacation with whole family. I came from raipur, chhattisgarh and due to your negligence and worst service, my whole family is standing in the dark streets o[censored]nknown city shilong and now we are searching for another hotel.

After all these, everytime i am calling to your customer care, they either cut the call or saying that wait for 10min, then again 10min, then another 10min. It had been almost two hours talking to your so called different different customer care executive everytime.

You don't even realize how the traveller suffers with such type of worst services by you. My whole family was completely in hyper tension with all these with no dinner/food and standing on the dark street and searching for new hotels and knocking to different hotels asking for the rooms, further getting reply the all the rooms are full. Even my wife is having serious health issues roaming for the hotel at unknown city just because of goibibo faults.

One lady with us is diseased with arthritis and another one is pregnant. Goibibo doesn’t have humanity. They are just to cheat the people.

Spoiled all the holidays trip. Coz of that night, we were not able to be comfortable next day, woke up lately, started our day with full of tiredness. Entire trip went worst just because of goibibo.

Apologies cannot compensate this inconvenience. This is the torture goibibo is selling.

Booking no. 3: trip to bandhavgarh
We are here in the resort for 3 days. Except the room everything else is really disappointing. The food was so very spicy that we could not eat the same. We requested for no spicy breakfast in the morning but we didn't get the same. The behavior of manager is worst ever. Not ready to listen to us and the way he replied was, "this is jungle area and we don't have the market near by". The bread served in the morning was also not fresh. The swimming pool is so dirty as if it's not been cleaned since last six months, the pool wall is full of algae and fungi and floor of the pool is broken badly. The pieces of tiles and pebbles are lying on the floor which is hurting our leg badly.

We just expect that our holidays should not be spoiled. We want a shift for the remaining time from this resort like lemon tree, etc. As to clean the pool immediately is practically not possible. We want a place where we have a good room, a good tea area, a good pool and some amusement facility and least but not the last a resort where hospitality is good.

Worst services worst customer care. Again and again. This is 3rd time i am facing this issue. I just want complete refund along with double refund as goibibo put my family in trouble in the night for two days, however i was continuously on phone with you since 2pm to 9pm on 28th june i. E. On my anniversary. Goibibo just keep on saying that they will arrange call in 15min again in 15min again n again. Even goibibo committed to arrange another hotel but you didn’t. We were wondering for hotel in bandhavgarh jungle area. Then they cancelled the booking at 8.30pm in the night without any discussion with us. Even received mail for refund of the booking amount but no refund of money as on the date.

Goibibo can torture in any way. Just eat up the money and time. It can put the patient in big problem as they did with my wife.
It’s really a big issue now for me. I want entire refund of my 3rd booking. Further, i want compensation for these three torture equivalent to double of total amount of these three bookings.

Adarsh
[protected]

I have booked my train from new delhi to banglore, but it didn't get confirm so i cancel it and i think money will came back as they mention, but they didn't gave my money either to my bank account or to my goibibo.. It happened twice with me.. This time i will take legal action against them,, i also suggested others not to use this app seriously...

The booking was done from goibibo for oyo 18838 hotel ta-tin.
The payment was also done prior only so that we do not have to waste time on arrival in the hotel.
When we reached the hotel, the hotel in charge denied for the check-in saying they have there issues with the oyo people. This scenario was of yesterday at 10 pm (Night).
The oyo customer service people denied there part saying we did the booking from goibibo, so they will be doing the further proceedings.
On calling to goibibo customer service people, they first didn't listen saying with the pnr numbers they won't be helping. After getethe pnr number the said they will be processing the query we will have to wait for like 10mins. Bt after every 10-15min we had to call them for getting the details to which they continuously kept saying wait for 10min. The people were not supporting enough. One girl said they have more other works other then solving our issue. When we tried to cancel the ticket on our own, the page stated that we will be getting 0 refund for this. No assistance were made for next 2hrs. We tried telling them to cancel the booking and forward the refund to which the denied again. We had to pay again for the hotel as it was already midnight and we have go for admission process in one of the college in the very morning.
We kept saying them to proceed as early as possible, but they kept giving us offers for waiting. Like wait for 2hrs and we will be getting 100rs in out goibibo money account.

Please help us in getting the refund.
The booking id was htlf5vrzte.

I had booked an online - hotel ops (Oyo 26767) at kolkatta on 26 th june for 3 days 4th of july to 7th of july through goibibo.
I am attaching the online booing voucher for the same. The booking id is [protected], bookibg pnr is htlgkd6fuk. I had booked for a larger deluxe room with breakfast. I reached at 12.30 am on 5th of july. Despite showing the booking details, i was allowed a smaller classic room only. The room is too small and the toilets are filthy. The hotel manager on call says, they have stopped tie up with goibibo for the last 2 months and hence this is not a valid booking. I had booked the room only a week back and paid in full. Both the go ibobo and hotel are cheating customers by blaming each other.

I am horribly dissatisfied with this kind of indirect cheating of customers.

Booked through you in fern residency in rajkot. On 4/7 for 2 rooms. Money paid by card & confirmed. Till midnight, rooms were not allotted & denied. Finally after a lot of hassles, got the rooms past midnight. Goibibo could not be contacted. Never again anything through your portal, cheating by goibibo, extremely bad experience & find this portal very very unreliable. How on earth you can let your customer go through such horrible experience? Your helpline is pure trash & junk. I can easily call you fraud

Was subscribed with ibibo.com and i had an email account with them. They discontinued their email service and hence my email account has also been discontinued. I want to complaint about my data lost which was stored in my emails, i also had some useful and important emails which was needed for future use. I would request you to lodge my complaint and tell them to provide the data that was in my email account. I hope for some required action...

I had try to booked a ticket on dated 30.06.2019. In this case, payment done and show error then after come to homepage but balance had deduct 1, 445.00/-. Again i try, as same to last attempt and deduct again 1, 445.00 and train ticket didn't come.
Till now balance has not come as deduct 1, 445.00 + 1, 445.00.
Ref No. [protected] &[protected].
Plz take matter seriously and do response as soon as possible.
Regards,
Naveen Kumar Tiwary
[protected]

I have travelled to prayagraj dated 18 and 19 june and at gorakhpur dated 20 and 21 june and duly filled business traveller with company name, address and gstn but when completed the trip invoice not showing gstn details for both bookings. My booking id were htldslwkur and htlb2m8hac. There is no way i can connect to goibibo officials or write to them there is no option in their website or app or toll free numbers all are misleading.

I booked 20 days stay with oyo 2379 nahar heritage hotel in bangalore via ibibo group (Online booking), ibibo charged my credit card $197.92 for the reservation and i received the confirmation. Every looked fine until i tried to check in on july 1st, and i was told by the hotel that they didn't have my reservation and they couldn't do anything about the reservation. So i tried to contact ibibo several times, but no answer. This is a fraudulent.

Sir, I booked hotel from Goibibo but very worst and many bugs so I contacted them multiple times and after they said we will forwarded to management team but still not refunded my money. I sent them with proof. Very bad. That room find whiskey so we shocked and many bugs so we contacted goibibo with proof but still not refunded. I want my full money. Please help me. Booking ID: HTL6582G85

I had made a booking for three rooms for 6 adults and 3 children for our stay in mount abu through goibibo in hotel golden berry for two nights i. E. 13th and 14th june 2019. Upon reaching the hotel at around 1 pm we found that the hotel does not have any collaboration with goibibo and the hotel has filed an fir against goibibo as they have on their own put golden berry hotel in their portal. When i called on the number provided in booking which was of oyo i was informed that oyo is not responsible for this booking and i need to call goibibo. When i reach goibibo i was informed that i will be getting a call back in 5 minutes but that 5 minutes took 3 hours to come and by the time goibibo called me i had booked a hotel. This incident completely wasted my trip to mount abu.

I have booked ticket by ibibo from ald to ndls on 6th june and date of travel is 15th june 2019, at the site of irctc the ticket price is 980 rs of third ac, but goibibo charged me 1625rs.
Explain why your cost is too much more than irctc.
And you have to return my money of two tickets is 1290rs.

Goibibo booking id - trna1jahure1vl
Goibibo invoice id-trti5193564

I have been trying to connect with the customer care form last 2days but i have not received any proper response.
I tried booking ticket on 29th june but the booking got failed. Still my money got deducted.
I have be tryong to connect regarding the above issue the response is very poor. My 12000 rs. Got deducted
I am waiting for there reply on their chat support from more than 1 hour but have not received any reply.

Hi,
I am book the hotel and paid the amount.,
But at the time of chackin in hotel (Night 11 pm) are inform me they are not gating any confirmation. Again i am paying rs. 1000/-. After that hotel are provide the room.
I request to you please do the needful,
Otherwise i will complain against the company.
Booking id - htl3d9h7ey

Regards
Susanta dey
[protected]/[protected]...

Sir, i am hotel booking 29.06.2019 aksh residency ranchi[protected] to[protected]. My debit card x5230 used on ecom at ibibo group gurgaon gurgaon in for rs 5867.00. But not confirmed hotel eticket. Please help me my phon number [protected].. Confirm my hotel eticket. Or my cash 5867.00 back my bank a/c. My booking confirm, other rs5867 refund my account. Ibibigay toll free number not connected.

I had booked flight ticket in jetairways from madras to mumbai. But that flight has cancelled due to the airways was shutdown. It have passed 60 days and even i was cancelled the ticket before 55 days still i'm not getting my refund. Still my refund is in process. I was received one message from your side within 45 days from the cancellation you can get the refund but it has passed more then that.

Pnr no:ethhrb
Flight no:9w-462

On 12th june 2019, payment deducted from my credit card but booking not done in ibiza fern resort, shared all details in [protected]@goibibo.com, but still no refund received or any confirmation received. Whenever i contact customer care every executive asking for details but no progress. Already 10 emails done but no feedback. 1st time i m facing this kind of issue. Goibibo cannot handle customer proficiently. Already shared my statement with the team

It is so upsetting that i made booking with goibibo.com. My whole journey, effort of having peaceful holiday, our money, and surprise trip to my husband has been ruined. I really thank you goibibo. I am highlighting below points about my wonderful journey on 23rd june 2019 from nainital-delhi (Pnr:74zub7sp):

1. Bus was booked from nainital-delhi, where they had to drop us from nainital to kathgodam by taxi at 8:00 pm. Hell ya! Firstly, we didn't recieve ant boarding details at all, secondly we kept calling goibibo customer care 50 times and tehy ddnt understand our problem, thirdly, the contact eventually shared ([protected]) was not sharing anything but-its a 27 traveller. Wtf, what does it even mean?? After that he was cutting our calls.
2. At 8:30 pm we were communicated that we need to take cab from nainital to rusi bypass to get to our bus. Again, when it was all dark, raining heavily and all of our body was wet, our phone was wet and stopped functioning because of you freaking # people.
3. We paid 500 to cab and we reached bus, and see what??? Its a small like matchbox bus with all seats wet (Since water droplets coming inside from window), i haven't seen such a cheap volvo in my entire lyf. Goibibo is cheating on people by writing incorrect detaisl on website.
4. All passengers had same issue, somehow every managed to reach, many lost their bus, many lost their luggage, some lost their phones, our phone got crashed due to rain. And great news is the operator is not their, no list of passengers. Only # driver and illiterate conductor was their who said, sit anywhere else we will not move the bus. We all sat on wet seats and then he moved the bus.
5. Bus had no suspension at all, all the time it was giving us jerks and many people started vomitting, whole bus was making sound grrrrrrr vibrations. We could not even sleep on wet seats. Many started crying because they were not able to do anything as goibibo customer care even did not help us.
6. Few aged people were in pain sitting on last seat even when they booked seat in front rows.
7.in fact operator canceled 5 tickets from the bus when they said that refund the amount of taxi that we too because you did not provide us the conveyance.
8. Driver did not stop at any hotel all night so that we can go to toilets, they were so misbehaving and when he finally stopped it was already 3:20 am.

Now i am sharing below the contact numbers we took out by calling most 30-40 times on goibibo, who did not help at all.
[protected]
[protected]
[protected]
[protected]
[protected] — head cordinator — he was a bloody #!
I have written to goibibo management but did not get any response yet.

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Hotel classic,

Every day they shifted to other room.ac was not working, bathroom cumod switch was broken etc etc

You...