Ibibo Group / Goibibo Complaints & Reviews

I had booked hotel on ibibo website for the date of 23/7/2019 to 24/7/2019, after booking when i made payment online i got confirmation message that hotel was booked for 22/7/2019 to 23/7/2019. This was the non -refundable cancellation booking as per their term. I made complain to customer care twice and requested to modify my date, but all were just playing game with me .They told that they will talk with hotel manager and call within 15 minute.But they were not responding.Simply cheated and ate my money.
My booking id : HTLH75NZH6
Case ID : 28893776

2 room was booked from 21st July 2019 to 24th July 2019 at New victory hotel Ajmer and Rupees 6107 was deducted by goibibo . On reaching the same hotel check-in was denied because they had not received any booking by Goibibo for us.
When we tried to check with Goibibo customer care over call, they kept us waiting . Since yesterday late afternoon till today evening we tried to get a solution from them via call and chat option provided in the goibibo app, but they are not responding to us properly and just keeping us in waiting. I am afraid they are just ignoring our requests instead of resolving, we are at great stress because we received no room and have no clue if they are returning our money .

Goibibo booking I.d- HTLLGJN9BM
Our hotel booking I.d is [protected]
hotel name- oyo12845 New Victory, Pushkar road, Ajmer.

Hi,

Greetings...

Would like to apprise you that i had booked a flight on 20th sept 2018
From toronto via shanghai to delhi

The booking reference number was p6ru3k

Due to sudden illness and subsequent operational procedures. We could never go ahead with the plan and the recovery time was not normal and mentally it was tough for us to be out of the trauma.

With an infant daughter things were difficult.

Can share all the medical certificates, if requested.

And to add i would state that we got no cooperation from the ibibo group and china eastern airlines.

Now i would be waiting for a positive response from you regarding the refund status of the tickets.

Only phone calls were made to us for reassurance but nothing positive came out

As i am contemplating to seek legal advice, if my issue is not addressed asap.

Thanks,
Rupantar barua

I have bought an international flight ticket from goibibo on 3rd of july, 2019. It is for 2 adults and 2 kids travelling from visakhapatnam to wellington with three flights (Flight#1 vtz - sin flight#2 sin-akl, flight#3 akl-wlg)

After couple of days, i have tried to login airlines website to check the ticket, surprisingly i could see only one flight (#1) got confirmed. I could not see remaining two flights confirmation. Then i called goibibo customer care center to escalate this issue. I never had any clue about the pathetic # team i am going to deal.

After couple of discussions, they agreed that there is a issue with the booking and confirmed that they are going to resolve in couple of days. I waited for two days and called them again. Now i have to explain all details again to the new representative and they promised again that they are going to resolve the issue in a day.

The same story repeated for more than eight days, i have been calling them everyday and i landed with talking to a new representative to whom i am explaining the issue. I don't know why i have to explain the issue again and again to different people, are they doesn't have any ownership of resolving this issue.

Representatives involved in email.
09 july - pallavi sharma
12 july - ankur sharma
15 july - pallavi sharma
17 july - sachin (He claimed he is the manager/supervisor promised me to resolve this issue on high priority, but all my hopes went in vein)
18 july - himanshu, rachit kumar, reetu,
20 july - rachit kumar,, somota
21 july - monit (He also claimed as a lead/supervisor asked me 2hrs time but even after 8hrs no response yet)

Apart from this i spoke to couple of representative over phone, i could not recollect their names one i remember is shubham)

I have also submitted an escalation to management link given on their website. HTTPs://WWW.goibibo.com/support/?component=mgmt
Another waste of time thingy exists in their system.

After struggling for 10 days, now i decided to quit fighting with them. So that i can save bucks on my medication (You heard i am on medication for stress relief now).

Anybody could you please help me in filing a case on them with the following reasons.
- i have spent more than 20 hours on international calling which costed me around nzd 200 (Approx inr 9500)
- i am going to loose hotel booking i have made which costs nzd 190 (Approx inr 9000)
- i had lot of mental tensions and sleepless nights which degraded my performance in office, suffered 2 days time sheet loss (Approx nzd 1600 = inr 70000)
-
-

I had booked a bus ticket from hyderabad to belgaum for travel on 17th july 2019 by kaleshwari travels on goibibo. However there was a last moment cancellation of the trip leaving me stranded at hyderabad. I was forced to take up overnight stay and take a flight the next day. I have not only incurred a heavy financial burden but also suffered one working day loss.

Goibibo did not help in anyway, further even for refund of the bus ticket i had to pursue with thier executive who processed the refund with a deduction of ₹. 48/-. The same is yet to be credited to my account.

I was offered a compensation of ₹.500 against my total loss of approx 10, 000/- which i declined.

As a responsible online travel portal what should i expect from goibibo n such circumstances. Only just apologies and assurances?

Oyo 29856 hotel om palace is denying checkin on 21/7/2019 for less tariff and for last 62 hours i am in contact with your customer care deptt. Through many many phone calls and many many emails and every time they say to give more time and till today ie 19/7/2019 8pm matter is still pending causing me anxiety as only one day left in between for my checkin. I had requested them every time to cancel my booking and refund my money in my gocash wallet so that i may book another hotel but i fail to understand that what is stopping them to take appropriate action/ decisions. Please hurry up to solve it as early as possible. Thanks

To the competent authority,
M/s go. Ibibo.

Dear sir,

My pnr no: z056g. Ticket booked thru go. Ibibo in air india. I am an aged, medically challenged female passenger. I started my journey alone at washington iad on 14th july, 2019 (Local date & time) for mumbai via delhi by ai-104. Since i have medical problem, i had requested to go. Ibibo for wheel chair assistance at every location consisting of washington iad, delhi and mumbai. I was assured from go. Ibibo that wheel chair has been added and there is a confirmation from air india that it will be provided.in washington iad, wheel chair was provided. But, when i landed at delhi on 15th july, 2019, i was denied wheel chair assistance by the air india staff despite my repeated request. It was shocking for me since i had medical problem and was not able to move long distance at delhi airport. With great difficulty and begging help from the fellow passengers i somehow managed my movement at delhi airport. This denial of wheel chair at delhi airport was not only highly objectionable but was also a dangerous act on the part of air india to my health. I could have fainted at the airport had the fellow passengers not supported me. Now, my simple question to go. Ibibo or air india is that if you had no planning to provide me wheel chair at delhi airport then why you provided me at washington iad airport. Had i known that i will not get the assistance of wheel chair at delhi airport then i would have rescheduled or cancelled my travel program since i know that without wheel chair assistance i alone can’t complete this journey?
Go. Ibibo can safely say that providing wheel chair is solely at the discretion of airindia thus, they are not answerable. But, i booked both ticket and wheel chair with go. Ibibo only. Go. Ibibo several time confirmed me that assistance of wheel has been added and there is confirmation from airindia for the same. Therefore, go. Ibibo should ask arindia as to why they have played this dangerous game with the medically helpless passenger by providing wheel chair at the starting airport and not providing at en-route airport (Delhi).

I hope, m/s go. Ibobo will not only suitably reply me but provide genuine compensation for the hardship that i faced otherwise complaint shall be raised in legal forum.

Expecting your reply,

Mrs. Pranati sinha.

Mobile: [protected]

My email id: [protected]@yahoo.com

Correspondence address: h-2/502, moraj residency, sector-16, sanpada-e, navi mumbai - 400705 (India)

Ibibo group / goibibo — pending refund status...
I didnt receive refund of my ticket which i cancelled from go ibibo with booking id :- trnafd08lr8s10 and i m yet yo receive refund of rs 1665 in my account. Goibibo has told they have refunded it but it didn't reflect in my account. I contacted bank with reference number but didn't receive any help from there and have been told to contact the source so kindly help me with my refund... The timeline of refund was 14 days and it has been 14 days now...
Please look into my query and get me my refund..

I have booked bus from Manali to Chandigarh. But the bus operator cancelled that bus just previous night of the travelling day and was providing the alternate bus 3hr later of the defined time. We have rejected the alternative as we have connecting train from chandigarh, and immediately called goibibo customer care. The customer care executive said that they will initiate refund and it will get credited in bank account in 2 days. And then I was calling them daily for my refund and every day different person is responding to call. and I have to explain the whole situation again and again. they have asked for the alternative we have booked by our own and ticket of our connecting train. I have provided all the details and proofs they asked for.. and what a wonder! after 20 days, they called me and said, "Sorry mam, the bus operator has denied to refund the amount. So, we can't help you."
I hope after reading the complaint you will take any action and give me the refund.

I made a booking at esquare pune from 18/07 to 20/07 and paid 6973 by my credit card
Hotel site and goibibo site said check in at 12pm
I gave a special request of early checkin at 0230 hrs as my flight lands at 0125 hrs on 18th july
The goibibo did not gave me any indications or warnings and my money was taken from cc
When i called the hotel, they informed i should have booked from 17th and opted for a late checkin. According to a normal human being, a day starts at 12.00 am and 2.30 is early morning
Goibibo cannot do anything as hotel as denied by early checkin

I had to travel to delhi and thus, i booked a dorm through goibibo for me and a friend of mine. I booked it with all the money i had left which was ₹3080.

I successfully completed the transaction. Goibibo confirmed it and even sent me the payment id htlntkd8as. But soon they cancelled my booking out of no where (Which certainly must be the right of consumer) and told me that the amount would be refunded. They they marked it as payment failed.

They have left me merely with the bank reference number[protected] for state bank of india whose debit card i used for the transaction. The bank has got no clue pertaining to this.

It's tormenting that a student like me is now penniless because of goibibo. I feel betrayed and it feels like a cyber fraudulent. I contacted them but it wasn't helpful at all.

I've attached the evidences including the statement of my bank account which clearly shows the deducted amount by goibibo. I totally rely on the consumer forum now. Please help me out of this terrible condition.

I had to travel to Delhi and thus, I booked a dorm through Goibibo for me and a friend of mine. I booked it with all the money I had left which was ₹3080.

I successfully completed the transaction. Goibibo confirmed it and even sent me the payment ID HTLNTKD8AS. But soon they cancelled my ticket out of no where and told me that the amount would be refunded.

They have left me merely with the bank reference number[protected] for State Bank of India whose debit card I used for the transaction.

It's tormenting that a student like me is now penniless because of Goibibo. I feel betrayed and it feels like a cyber fraudulent. I contacted them but it wasn't helpful at all.

I've attached the evidences including the statement of my bank account which clearly shows the deducted amount by Goibibo. I totally rely on the consumer forum now. Please help me out of this terrible condition.

I book a hotel with goibibo and the adress mentioned of hotel on goibibo is exactly different from the hotel and there was no any network connectivity no any communication to talk and move from there when i call to goibibo they not getting any response just saying sorry.
Just i ask him what about my losses because o[censored] they says only sorry when i told him i shall complaints about you they are not getting any response

Goibib has been horrible about this. The payment of 18, 000 rs was deducted from my account but the transaction was never completed.

The booking number is
Htlsxbk6kw

They have removed the booking now and i am not even able to call customer service.

I have raised complaints more than twice and one the case number is 28603473

This is extremely unprofessional and will make sure not to use goibibo ever again.

Dear team
One of the worst service i have received from goibibo. Booking number htlpfzgt2m
This booking i have made payment in advanced but when i entered the hotel, they told me that this hotel has no tie-up with goibibo hence they can't provide any room. I was travel around 200 km with my wife and five years twin children. Continue i called up their executive but after four hours i have not received any kind of alternative hotel arrangements.
After that again i have booked another hotel name is maya from their site. When i went there they have charged me rs1180 for five years infant for per head per day. I have paid rs 4720 extra for two five years boys.
Around 4 pm i have received a phone call from one of their female executive and she told me that this extra amount which i am paying for children goibibo will pay and also different amount from last hotel to new hotel also paid by goibibo.
From very next day my harrassment again start. I have received atleast 20 times phone calls from different executive and all they are telling "he can solve this issue pls tell me from beginning."
Now you have paid me only my booking amount.
My question are
Why you have not informed me earlier when you knew you have no tie up with camelia hotel?
Who will pay for my four hours harrassment?
Who will pay me when i shifted lower grade hotel with higher value?
Who will pay extra rs4720?
I need full refund including my extra payment of rs4720.
Need revert on this. Otherwise i have to go with consumer forum for further step for customer harrassment. It was a misrepresentation from your company.

I had booked my flight from Dehradun (Uttarakhand) to OMAN on 15 of MAY 2019.(JET airways.)
My account debited Rs.15886 for this flight and my ticket was confirmed however a day before arrival my flight was cancelled and Goibibo told me that they will refund my amount and after that i booked another ticket for OMAN with extra charges.

Still Goibibo haven't refunded my amount I called them several times and they still saying they will refund it in 3 to 4 working days.

Complaint Status
[May 19, 2019]
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Updated by Jitender Maurya, May 19, 2019

Worst customer service from GOIBIBO. They are disconnecting my call again and again. Same on this people.
Verified Support
Ibibo Group / Goibibo Customer Care's response, May 20, 2019

Dear Jitender Maurya,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDAND5f6cf[protected].

In reference to your complained, our team is following up and in constant touch with Jet Airways to get updates on your booking refunds and will keep you duly informed about the status of your refund. We will process the refund as soon as we receive it from the airline.

Viewing their current situation, it is likely to take some time.

We are unable to commit any timeline at the moment however rest assured that our team is working tirelessly to fast track the refund process for all our customers and you will be notified with the latest update/s.

For any clarification, please revert on the Ticket #27807089.

Assuring you best of our services.

Regards,
Team-Goibibo

I have received this fees back from GOIBIBO team 2 months ago but still no update on refund. Kindly let me know when you are going to pay my refund or not?

Thanks Regards,
Jitender Maurya

I booked a hotel room in Oyo 15643 Laxmi Sadan Residency (11, Near jain mandir, Rishikesh Road, Bhoopatwalal, Haridwar) on 28th June, 2019 at 9:59 p.m. through Goibibo, Goibibo Booking ID: HTLFL3CQGG, Hotel Booking ID : [protected]. I paid Rs.1024/- through online net payment. The check in date was 29th June, 2019 and the checkout date 30th, June, 2019 .Upon reaching the hotel, I was told by the hotel management staff that my name was not listed with them, even though I had prior booking.

I contacted the customer care immediately, they told us any room is not available with them in Haridwar for our stay. Me along with my family were left stranded in the new city with nowhere to go. I also demanded the refund of the booking amount I paid.

I have since then contacted with your customer care multiple times with no fruitful results. The refund has not come to my bank account since, and it has been more than 2 weeks. I even sent an e-mail regarding the same on 01st July 2019.

I humbly demand the refund back without any conditions and delays. I expect quick response to my query otherwise I will be forced to take legal actions against you.

(Alka Agrawal)
Contact No. [protected] (M)

Please solve issue...
Waste my day 6 date night on road 4 hour your customer care so poor service... And spend also extra 4000 money please solve... My issue... And give my money or compenstation... Its your end fault customer respoane level zero and security also
Send my money with compenstation
Booking id htlk69pjpl
6 day cross no one response please team send my money with compenstation with happyness

I had purchased refundable international flight ticket worth ₹53000 from Ahmedabad to Atlanta. On 30th June 2019 I requested the charges for cancelation and goibibo provided me that in a mail. All charges including penalty was around 8000. After 2 days I canceled the ticket and then they says that this ticket is non-refundable. I was shocked that how come it be nonrefundable. I raise the concern on 3rd July 2019 and since then I am doing follow up on my refund and they are saying that our team is working on it, please give us 24-48 hours. Now it’s been more than 8 days and still they are saying the same. I got a cancelation mail mentioning 0 refund amount in it. I do have my confirmed ticket with refundable mention on it and also have cancellation charge in email from goibibo. I am really in big trouble by booking with goibibo. Please help me by providing refund as it is a huge amount for me.