Ibibo Group / Goibibo Complaints & Reviews

Hi,
I'm complaining on this forum as I'm not getting any response from the Goibibo team. I booked a hotel through Goibibo which was listed as refundable at the time of booking. However, now when I'm trying to cancel it, the refundable amount is coming down to zero. On the official Goibibo app its still showing as refundable. I complained the same to Goibibo customer care when they informed that they would look into the matter and...

Hello team,
I am following up with your customer support team since last 1.5 months about refund of my amount for cancellation of tickets. My PNR number is UACNEH. I have been paid partially and remaining amount is still pending since last 1 month. Every time I called them I been asked to have patience and I will get call back. But no response and 3 supervisor attended my call till date all assured to get my query resolved ASAP.br...

Dear Team,
I have booked a flight ticket on Goibibo to travel from Chennai to Doha on ******. My PNR (*****).
I changed my flight to 17th august directly with indigo for the same PNR and got the confirmation on the same. Due to change of date and fare difference Indigo airline refunded ***** INR to Goibibo. But when I checked the same PNR on Goibibo it still shows old booking only.
Also I got the confirmation from Indigo...

We booked four room in Galaxy inn hotel manali by goibibo online booking systems from 05.06.19 to 07.06.2019 for two days and online advance pay Rs. 15896/- through atm card. but when we reach on hotel there are one room is found in very bad condition. so that we are not stayed in 1 room. not responace given by goibibo nor hotel manager. Hotel manager make a worst behave with my family group. so that we taken one room far 500mts in other...

I am regular consumer of GOIBIBO. Recently I book a flight from Jodhpur to Bombay . This flight Ticket cost was Rs 3596. While making payment of Rs 3569 I make online payment through SBI Bank netbanking which was transferred to GOIBIBO vide transction ID [protected]IGAGILLQR1. At the time of booking flight ticket there was balance of Rs 3247 gocash+ in my GOIBIBO account. This amount also deducted from my gocash+ balance against flight booking.br...

Dear Sir,
I had done booking of Royal Room with Breakfast at Hotel Limra Surat from 11th to 13th June 2019 via Goibibo with booking ID HTLABQMKVP and Hotel staff has allotted a different category of Rooms and I had done complaint to Goibibo for the same with ticket no 28085102 but till now I had not Received any solution from Goibibo.

Plz do needful....

Complaint Number: #28046591

I have booked 2 rooms at OYO Snow Point INN 15022 Dhanaulti for dates 7th June-8th June 2019 (1 Night) as I was travelling with my family and friends and we have prepaid the amount in advance.

There was a lot of drama which happened at the hotel as we requested for a little early check in as we were travelling for the night and wanted to get fresh, which was denied saying that they...

Hello,

I have been trying to reach Goibibo for almost a week, to no avail. Once that I did reach, they put me on hold for so long that I had to hang up. Highly disappointed with your customer service.

I had booked a hotel ‘18340 Oyo Grand Pune’ for 4th June. Due to some work, I reached late at around 10pm. The staff denied me any room, saying that a previous customer took the keys of the room that was allotted...

There is a promotional offer that Rs.1000/- off for the ticket amount more than Rs. 8000/-
But there is no effect in my payment though I have selected, HDFC Payment mode, wrote the coupon code and received the screen confirmation as well.

There are so many websites for ticket booking, i left all websites and booked through GOIBIBO just for this discount of Rs. 1000/- for each ticket as each ticket cost more than Rs....

We book flight tickets with value of 340000 around from India to South korea.

We add all GST input details and they did not provide any GST invoice and no reply yet.

This is worst experience form Gobibo which worst costumer support. Even they supervisors also said they will initiate special request. But even though no reply.
Almost one month over which we raised complaint.

We request to...

I had booked a Volvo bus from kullu to delhi dated 1 July 2019 (8.00 pm)

What's Wrong ??

1)The bus come late around 9.15pm.No prior information was given to us regarding this.

2)The bus is no way near Volvo .It doesnot have any blanket, charging sockets were not working and also somewhere not present.
Very conjusted while sitting.Poor Ac's.

3)Right from the start the bus speed...

We had booked return flight tickets for Mumbai- Singapore from Goibibo on 13th April 2019 for travel date on 2nd June 2019.After full payment we got booking confirmation email from Goibibo and We also called Singapore airlines to check bookings and the airlines too confirmed return flight bookings.So we went ahead to do our hotel bookings & visa etc
However when we just happen to call Singapore airlines 3 days before our flight, jus...

Hello Sir/Madam,

Date of incident: 23/04/2019.

I had booked a KLM /Jet airways flight from Munich to Bangalore and return on 24th May 2019 and 9th June 2019 respectively.
I was asked by Jet airways to cancel the flight onward and backward journey as Jet airways is cancelling all the flights and I will get my refund back.

Msg received from JetAir:

"Dear Guest, we regret...

I have booked a train ticket on goibibo on 20 th of march 2019 from Gwalior to Jabalpur in svdk jbp express train no. 11450.The amount inr 250 was deducted from my bank balance but ticket was not generated. It's been nearly two month now I have not been refunded my money . So please kindly refund my money. The payment reference ID was TRNAFAIWMJW900...

I Have Booked 4* Hotel On 31st March For 15 June to 18 June But Suddenly i saw that they cancelled my booking, after several call to goibibo then they saying that "WE DETECTED FRAUD" But when i asking REASON Or PROOF then No Reply.

Now i have to book same hotel by paying extra Rs 9,[protected]

They Simply saying "Re-Book the hotel again we have refunded the amount" But Due to this i need to pay 9K-10K Extra...

I Akshat Jagga has been booking my flights through Goibibo only . Earlier, I booked from Toronto to New Delhi through Jet Airways 9w233 PNR no. SUDKDK on 20th April 2019. The carrier cancelled its flight and I am still awaiting refund of the payment. I thought next booking through Goibibo will be made only once I receive my money back. However, I reconciled myself thinking that process might be taking longer time, I went ahead booking another...

I have booked hotel on 4th June for reserving holiday on 10th June..my rs was deducted on 4th June and got hotel booking id.. after few days I found that there is some bug in app and hotel didn't have confirmation.. goibibo don't have ide a about that..I called them more than 10times but got answer in such way that your ticket was escalate..
I faced lots of inconvenience due to that with my 2yr daughter.
Still I didn't get refund....

I have booked my ticket through Gobibo on 29th may-19 .There was some name error .Same day I contacted to Air lines they said we will change name there is no issue but this request should be come through Gobibo because you have booked tickets through them.Same day I have contacted to Gobibo and registered my complaint which is 27975286. Today is 10th June-19 and still they have not resolved my issue....

I had bus booking from Delhi to varanasi on 8th of June from k n nehra bus service ...done through goibibo, I reached to bus stand on time but when I enquired about my seat, they denied me and cancelled my booking without intimation and in the same bus they offered me seat at double price, I lodged complaint in goibibo call center but no resolution...instead of this they offered me refund...I pleaded in front of them that my family is waiting...

Hi,
I'm complaining on this forum as I'm not getting any response from the Goibibo team. I booked a hotel through Goibibo which was listed as refundable at the time of booking. However, now when I'm trying to cancel it, the refundable amount is coming down to zero. On the official Goibibo app its still showing as refundable. I complained the same to Goibibo customer care when they informed that they would look into the matter and...