Ibibo Group / Goibibo Complaints & Reviews

Hi,
I am book the hotel and paid the amount.,
But at the time of chackin in hotel (Night 11 pm) are inform me they are not gating any confirmation. Again i am paying rs. 1000/-. After that hotel are provide the room.
I request to you please do the needful,
Otherwise i will complain against the company.
Booking id - htl3d9h7ey

Regards
Susanta dey
[protected]/[protected]...

Sir, i am hotel booking 29.06.2019 aksh residency ranchi[protected] to[protected]. My debit card x5230 used on ecom at ibibo group gurgaon gurgaon in for rs 5867.00. But not confirmed hotel eticket. Please help me my phon number [protected].. Confirm my hotel eticket. Or my cash 5867.00 back my bank a/c. My booking confirm, other rs5867 refund my account. Ibibigay toll free number not connected.

I had booked flight ticket in jetairways from madras to mumbai. But that flight has cancelled due to the airways was shutdown. It have passed 60 days and even i was cancelled the ticket before 55 days still i'm not getting my refund. Still my refund is in process. I was received one message from your side within 45 days from the cancellation you can get the refund but it has passed more then that.

Pnr no:ethhrb
Flight no:9w-462

On 12th june 2019, payment deducted from my credit card but booking not done in ibiza fern resort, shared all details in [protected]@goibibo.com, but still no refund received or any confirmation received. Whenever i contact customer care every executive asking for details but no progress. Already 10 emails done but no feedback. 1st time i m facing this kind of issue. Goibibo cannot handle customer proficiently. Already shared my statement with the team

It is so upsetting that i made booking with goibibo.com. My whole journey, effort of having peaceful holiday, our money, and surprise trip to my husband has been ruined. I really thank you goibibo. I am highlighting below points about my wonderful journey on 23rd june 2019 from nainital-delhi (Pnr:74zub7sp):

1. Bus was booked from nainital-delhi, where they had to drop us from nainital to kathgodam by taxi at 8:00 pm. Hell ya! Firstly, we didn't recieve ant boarding details at all, secondly we kept calling goibibo customer care 50 times and tehy ddnt understand our problem, thirdly, the contact eventually shared ([protected]) was not sharing anything but-its a 27 traveller. Wtf, what does it even mean?? After that he was cutting our calls.
2. At 8:30 pm we were communicated that we need to take cab from nainital to rusi bypass to get to our bus. Again, when it was all dark, raining heavily and all of our body was wet, our phone was wet and stopped functioning because of you freaking # people.
3. We paid 500 to cab and we reached bus, and see what??? Its a small like matchbox bus with all seats wet (Since water droplets coming inside from window), i haven't seen such a cheap volvo in my entire lyf. Goibibo is cheating on people by writing incorrect detaisl on website.
4. All passengers had same issue, somehow every managed to reach, many lost their bus, many lost their luggage, some lost their phones, our phone got crashed due to rain. And great news is the operator is not their, no list of passengers. Only # driver and illiterate conductor was their who said, sit anywhere else we will not move the bus. We all sat on wet seats and then he moved the bus.
5. Bus had no suspension at all, all the time it was giving us jerks and many people started vomitting, whole bus was making sound grrrrrrr vibrations. We could not even sleep on wet seats. Many started crying because they were not able to do anything as goibibo customer care even did not help us.
6. Few aged people were in pain sitting on last seat even when they booked seat in front rows.
7.in fact operator canceled 5 tickets from the bus when they said that refund the amount of taxi that we too because you did not provide us the conveyance.
8. Driver did not stop at any hotel all night so that we can go to toilets, they were so misbehaving and when he finally stopped it was already 3:20 am.

Now i am sharing below the contact numbers we took out by calling most 30-40 times on goibibo, who did not help at all.
[protected]
[protected]
[protected]
[protected]
[protected] — head cordinator — he was a bloody #!
I have written to goibibo management but did not get any response yet.

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Hotel classic,

Every day they shifted to other room.ac was not working, bathroom cumod switch was broken etc etc

You...

The above flight was scheduled to take off at 18:55 and ended up leaving Mumbai only some time after 2100 hours.

I had a connecting train to Dehradun (nanda Devi Express) leaving at 23:45 from NDLS which I missed and had to take a Uber ( I was accompanied by my 22 year old daughter, so very risky) to Dehradun as I had to reach Dehradun by 5:30 a.m. on the 14th June.

Very disappointed in the service.

I tried to book a ticket from delhi to istanbul in 22nd march 2019 using my credit card. The goibibo site deducted an amount of inr 32, 234 from my credit card. The transaction number for authorisation of payment is[protected]. The billing of transaction by goibibo to my american express credit card is [protected]. I didnt recieve a flight ticket & the above amount has not been refunded back to me. I have been trying to desperately call goibibo but they have the most pathetic ivr system which doenst allow to complain if you dont have a pnr. Please resolve my complaint at the earliest.

Hi,

My name is Amrutha MP, and I have booked a flight ticket last 27th (27/05/19) from Silugiri to Calicut. I got a onestop flight at bangalore. Since my flight from Silugiri to Bangalore was delayed I was unable to catch my connection flight from Bangalore to Calicut. Hence I cancelled my flight with the airlines from Silugiri Airport. The airlines have refunded the amount to Goibibo and from Goibibo i haven't received any refunds. While trying to contact Goibibo over the phone im not able to reach them as the customer care is saying "Dear customer we are facing an unexpected call volume". When trying to chat with your executives using your app also im not getting good response. This is the only medium i can comunicate the problem. I need my refund as soon as possible orelse I am going to file a case against Goibobo in consumer court. Below given is the flight details.

PNR No: X41D8B
Date of journey: 27 May 2019
Flight no: Spicejet SG 344
From: Bangalore BLR
To: Calicut CCJ

Please somebody respond for the issue from your side as soon as possible as I am highly irritated with your service. I repeat if I still don't get enough response to this mail Im definitely going to file a case against Goibobo in consumer court.

I have made a booking from goibibo. I was trying to book the hotel for june first week (Sat and sunday) and ended up paying for july first week (Sat and sunday). I reached out to goibibo team and requested them to make the changes and if required i will pay the extra amount as well. Goibibo team has rejected the request and said it non-refundable and they need to escalate this to senior team to change the booking dates. Its been 23 days now and i am still waiting for there response. I have also sent an email to their management team however there is no response. The ticket number[protected] is still in process with no resolution. I have also tried contacting them through social channel however there is no response. I have paid rs. 8188 for this booking as now its not of any use as the date for which i need this booking has already passed. Now i request them to process this refund back to my card and cancel the booking for july 1st week (Sat and sunday).

Goibibo booking id : htlqgaascu
Hotel booking id :[protected]

I made a booking for hotel pema yangsel at paro, bhutan on 18th may 2019 for 2 rooms 2 nights for 20th and 21st june, 2019 through goibibo and made full payment on that day only.

When i reached the hotel with my family on 20th june 2019, they denied the booking and said they can allow only on making full cash payment again.

I immediately called goibibo from my bhutan number (International sim card) about this. Though it was expensive but i had no choice. The person said he will call back soon and sent the email also regarding the same but nobody called. I tried again many times but couldn't get through. I tried to log in but your website said "this number is not registered"

I was along with my wife and kids and had no option but to pay the hotel again in cash.

Is this the way you operate and treat your customers. Its been 4 days and still i need to chase you people. After many tries on 24th morning i got connected to one person faiz who listened and told that he would reply for sure in an hour. 5-6 hrs past and i have not received any call back. Goibibo ivr option is very complicated it it always takes to domestic hotels customer care where they say they will connect to international and you hear the fixed voice that your estimated time is one minute and you are first in queue for about ten minutes then it gets disconnected and if you are lucky then the person ask you how may i help you and then when you told the whole story he puts you on hold and say we'll look into this and talk to the management and call back sometimes says 15 minutes sometimes in an hr and so on but they never reply back.

I even have the call records.

I'm fed up and request the consumer complaints forum to resolve the same.

Thanks,

Manish

Hi
I have been running around an issue for days. All that ibibo could offer me was false promises, pathetic customer service, denying manager assistance and hanging up call on my face.
I had booked a hotel names balaji comforts in bangalore hsr layout. The hotel made me wait for an hour before denying me a check in. They were not ready for the price i booked for and demanded more money. I had driven 20 kms in the traffic to reach there. I did not have enough money on my card to book an other hotel and had to stay in my car for 4 hours. It was such a frustrating time for me the customer service was not connecting. It said high call volume and asked. Me to seek help from the website. It was useless.
The amount of frustration i had to go through was sad but even worse was when i got through the customer service. They hung up on me. Yesterday also an agent called me and offered a call back in 15 minutes and again hung up on me.
I have no other option but to go for a complaint at the court.
Please look into this matter and do the needful

Regards
Sinju

I have booked a car on rental from bangalore to mandya on 6th june 2019 which met accident and driver left us there.. After goibibo customer service said to compensate this by providing 1300 rs also driver took 1000 rs for petrol. So total 2300 rs is not transferred yet. I am following from last 20 days.. This is not appreciated

Booking id : carpwfcs751ebo7

I opened mail account ([protected]@ibibo.com) in ibibo in 2010 and that mail id is given in my fb account and some other websites.. And now i have forgot my fb password and fb team send a mail to my ibibo mail to reset my fb password. But i am unable to open my ibibo mail and also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once. (Contact number [protected]) call me anytime

I have had the worst customer experience of my life.. Thanks to goibibo.

I had to travel in emergency as my father was in icu. I had booked flight which was upcoming and i could not travel due to the situation i was in. I tried cancelling the ticket via goibibo interface but it got errored out. Tried calling them, but they pit me on hold for 8 minutes without any associate taking up tge call. Tried even requesting help via app but that too threw error page.

Finally i had to call up airline directly to cancel it. This happened on 6th of june. I checked with airlines for the refund yesterday and they informed that it was immediately refunded to goibibo.
The fun starts here...
When i dropped a mail to goibibo, they came back to me saying that they are not aware of cancellation.

My first question... When you guys get a refund, dont you guys enquire as to the refund is against which booking or you guys just digest ot right away without any conscious?

Then i was informed that whatever amouny airlines refunded, they would be deducting inr 250 from it as goibibo charges.

My second question...
These charges are for the service you provide. When you guys were of no help other than frustrating me, why do you want these charges for? Its not about the amount.in 250 bucks, i wont get poor, neither will you guys get rich (Until you guys do it with millions o[censored]sers as your bread and butter). But how do you justify the charges???

You guys were so lazy that you didn't bother to inquire as to against what booking did the refund came to you guys. After more than 15 days, i had to reach out to you and inform you.

Are you guys just sitting behind some desk and gobbling everyone's money without actually working??

The associate who i spoke to also couldn't justify the charges..
All she had for me was 'i understand sir, but these charges are automatically deducted and we cannot do anything as its policy'

In addition, when i told the associate that i would be putting this in grievance and social network, she was leat bothered.. It felt like its a daily chore for you guys to con people.

I wonder, if someone isn't as techie us (Like a retired/old person) and doesn't know how to reach out to you guys, you guys would eat up his/her hard earned money and wont even burp or regret.

Dear,

As you know 18th may 19, 01: 05 flight g8-346 - bom to del flight got delayed by 3 hrs due to technical problems (They make us shift/change the flight) & cause of that hema mane who booked tickets via goibibo, (Pnr no - y57u4s) missed the connecting flights to srinagar.

Also all the hotel bookings of srinagar got messed up due to delay of bom to del flight.
For this goibibo has to compensate me i. E hema mane hole tickets cost of bom to del & del to sxr. And this compensation has been promised by your delhi airport deputy manager ankush kakkar also after two hrs of discussion.
Even after go air delhi counter guys make us wait & suffer for more than 2 hrs for this commitment.
So you also don't do same!
And compensate us as soon as possible.
Tickets has been attached for your reference.
Thank you.

Regards,
Hema mane
+91 [protected].

Respected sir/madam
With respect to above subject this to your information that as per the conversation with the team member mr sahil bhagchandani ([protected]@goibibo.com)

The amount of rs 2500/- was to be refund from your side. This amount is of the hotel which i booked on 3rd to 5th june ooty with reference id as fallows htlqafa35q. The day when i reached hotel they deny to give the booked room, where i made the complained for the same, but no action were taken from your side. Then the next day your team member called and told me that we will pay the upgraded amount of the hotel where i have give all the details to him. But still after 15 days left over there is no single mail of status. Looking for the reply

Booking id

Beneficiary name

Account number

Ifsc code

Bank name

Branch

Htlqafa35q

Guruprasad v sutar

[protected]

Sbin0000517

State bank of india

Gadhinglaj

I, have booked hotel for 23rd june -24th june in hotel sonam dalek, gangtok sikkim.

Instead of hotel sonam dalek i have given a voucher of hotel sonam.

We already staying in hotel sonam dalek for 22nd to 23rd june.

But when we booked hotel sonam dalek for 23rd june to 24th june, via go ibbo website it's started with sonam dalek hotel. Only and after payment voucher given to us was of hotel soanm.
This is a clear case of cheating the customer.

No way we can call customer support.
Only no human is sitting to take calls for geivennce.

I had book ticket udaipur to BHUBANESWAR (connecting flight via hyderabad ) PNR no SJ85WT for 6th May 2019 and i cancelled my ticket 24 hours before departure cause fani cyclone hit BHUBANESWAR through airline indigo and also informed to goibibo customer care.till date I am not getting refund amount came in my account as per cancellation policy. It already take two months, please look into this matter. Resolve this issue on priority basis. Goibibo making fool to costomer...

I priya had booked train tickets using goibibo app whose status was waiting and it didn't confirm after even when the chart was prepared. So ideally it automatically got cancelled and refund is initiated through irctc but via goibibo and i didn't receive any refund from goibibo's end and it is almost about a month.


I request you to initiate my refund process as soon as possible

Booking id - trnafcbnr2uzvu
Booking id - trnafbch2vc6oz