Ibibo Group / Goibibo Complaints & Reviews

Address: Gurgaon, Haryana, 201011

I took a cab from goibibo on 26-apr-2019 to 28-apr-2019 for round trip from ghaziabad to mussorrie. I paid 7100 total amount to goibibo in advance, thinking that these big travel agent can be trusted.

From the very begining of journey i faced lot of issue like driver behievoir, rash driving, security issue. I comaplned to goibibo regarding this, they assured that positive action will be taken against the driver.

When we were returning from mussurie cab got broke down. Mechanic suggest me that it will take one day to repair the car. I call to goibibo and ask them for alternate cab, they waited me for 1.5 hr at middle of the road. I hired a cab my own which cost me 5250. I registered a refund for the same, but i have still not received my refund.

All complaint numbers are as per below:

1.
Ticket received - [#27681255] gocars - gocars service related issues - vehicle broke down - carpafbm2syhjis

2.

[#27673117] gocars - gocars service related issues - poor condition of vehicle - carpafbm2syhjis

3.

Ticket received - [#27677052] gocars - gocars service related issues - chauffeur behavior issue - driving rash / rude / non cooperative / drunk - carpafbm2syhjis

My details are
Name: atul singhal
M. N. [protected]

Jun 13, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 04, 2019

Ibibo Group / Goibibo Customer Care's response Dear Atul sweety,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

May 06, 2019

Ibibo Group / Goibibo Customer Care's response Dear Atul sweety,

Greetings from Goibibo.com

This mail is in reference to your booking id: CARPAFBM2SYHJIS.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly.
For any clarification, please revert on the Ticket #27673117.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: 689123

Dear all,

I would like to inform you about a worst experience i got from your service. I had booked ticket for my father. It was connected flight from cochin to muscat and muscat to doha. I got confirmation only from cochin to muscat. I enquired to customer care from goibibo regarding muscat to qatar. She said (Your ticket is confirmed) and sended the ticket. But when my father reached the airport they were telling it was not yet confirmed (Muscat to qatar) he struggled a lot. Again i called the customer care, he was telling goibibo has some technical issues and he sort it out the problem.. By the time counter was closed. So our money also lost.. My father is a patient he frustrated because of your negligence.. I'm waiting for my refund. This is not our mistake. I'm waiting for your reply. If i'm not getting any positive response i will move legally. I have all the documents you have sended and the time also. So please do the needful. Please find the attachment.

Thanks
Aleena

Jun 13, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 04, 2019

Ibibo Group / Goibibo Customer Care's response Dear chinnu nnis,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

May 06, 2019

Ibibo Group / Goibibo Customer Care's response Dear chinnu nnis,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested for investigation.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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I have booked a ticket from kolkata to london (Via mumbai) pnr number revwfi - which was later cancelled by jet airways. I have paid inr 48307 for the same, which is due for refund since a month.

I am constantly mailing team on '[protected]@goibibo.com' but there is no acknowledgement/reply. I tried calling as well but never been able to reach to any executive. I am in a very undesirable position now.

Please help me in processing my refund at the earliest.

Thank you,

Yours sincerely,
Anupam sharma
[protected]@gmail.com

Jun 8, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 04, 2019

Ibibo Group / Goibibo Customer Care's response Dear canupam786,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

May 06, 2019

Ibibo Group / Goibibo Customer Care's response Dear canupam786,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLIAND7ec[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complained, our team is following up and in constant touch with Jet Airways to get updates on your booking refunds and will keep you duly informed about the status of your refund. We will process the refund as soon as we receive it from the airline.

Viewing their current situation, it is likely to take some time. We are unable to commit any timeline at the moment however rest assured that our team is working tirelessly to fast track the refund process for all our customers and you will be notified with the latest update/s.

For any clarification, please revert on the Ticket #27242263.

Assuring you best of our services.

Regards,
Team-Goibibo

Assuring you best of our services.

Regards,
Team-Goibibo

Nov 04, 2021

Updated by canupam786 Dear @GOIBIBO team,

I was expecting that you would reach out proactively but I forgot the one who lost money should follow up.

Could you please update the status of my refund PNR - REVWFI? It wasn't a small amount, please let me know when would I get my refund?

Thanks

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C

canupam786

May 9, 2019

It would be great if you all could constantly and rigorously follow up with jet Airways until they refund the amount. It is a huge sum and hence immediate resolution of this will be highly appreciated.

Thanks,
Anupam

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Address: 560028

I had booked a return journey with indigo from bangalore to lucknow, and both the flights got cancelled, indigo has refunded the complete amount and shared the below reference numbers for the credit.
[protected] rs 2927 on 28th april
[protected] rs 457 29th april
[protected] rs 2500 29th april

The goibibo team has only refunded rs 2762/- i. E. Actually one way fare, i have been waiting for the amount remaining but i am not able reach out to anyone from goibibo as the chatbot is quite inefficient, please help me and get my refund asap of the remaining amount.

Jun 14, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Ibibo Group / Goibibo Customer Care's response Dear ayush hirwani,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo

May 04, 2019

Updated by ayush hirwani Please below the booking id - N6ETKH5MN

Mobile [protected]
Email - [protected]@gmail.com

I had booked a return journey with Indigo from Bangalore to Lucknow, and both the flights got cancelled, indigo has refunded the complete amount and shared the below reference numbers for the credit.

[protected] Rs 2927 28th April
[protected] Rs 457 29th April
[protected] Rs 2500 29th April

The Goibibo team has only refunded Rs 2762/- i.e. actually one way fare, I have been waiting for the amount remaining but I am not able reach out to anyone from Goibibo as the chatbot is quite inefficient, please help me and get my refund asap of the remaining amount.

Verified Support

May 06, 2019

Ibibo Group / Goibibo Customer Care's response Dear ayush hirwani,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDe99f[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27762788.

For any clarification, please revert on the Ticket #27762788.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: Haridwar, Uttarakhand, 247667

Booking id: htle9xzwfz
Date of booking: 29th april

After a really frustrating experience on your app where there is no 'human' customer care to help aggrieved customers i finally landed up here to register my complaint. I tried to book a hotel room on 29th april. The booking failed but my money rs 3165 was deducted from my account. I was told by your chatbot 'gia' that i should wait for 72 hours before refund takes place. Now more than 100 hours have passed and no refund yet. I want my refund without any further delay.
I am attaching booking screenshots for your reference

+2 photos

Jun 10, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Ibibo Group / Goibibo Customer Care's response Dear Siddharth_99,

Greetings from Goibibo.com

This mail is in reference to your booking id: HTLE9XZWFZ.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27735566.

For any clarification, please revert on the Ticket #27735566.

Assuring you best of our services.

Regards,
Team-Goibibo

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Hi,

As i have book a flight tickets from kochi to hyderabad for indigo through goibibo website... As i want to change a plan so i want to cancel the tickets but they are not even refunding single penny but indigo services have 1day before refund option and even partially refund but goibibo looting the complete money... I want my money refund... Is there any option to claim a case on this bloody company...

Regards,
Saisaran.
[protected], [protected].

+1 photos

Jun 7, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

May 03, 2019

Updated by saisaran ganji There is no response from the customer support or through chat even?

May 03, 2019

Updated by saisaran ganji Even there customer service is too bad...not even connecting...

Verified Support

May 03, 2019

Ibibo Group / Goibibo Customer Care's response Dear saisaran ganji,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

May 06, 2019

Ibibo Group / Goibibo Customer Care's response Dear saisaran ganji,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested for investigation.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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Address: Sr. No. 166 Malwadi Hadapasar, 411028

I got a message from goibibo website during booking "re-confirmation failed. With airlines" and they still debited money from my account.

I would need a full refund for my flight tickets as this is completely mistaken from your end. I would not accept to deduct any money when they send us a message on the website the confirmation has failed.

Also, they have not replied to me even after 5 days about the questions i asked via email, instead i had to ask them.

+1 photos

Jun 6, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Ibibo Group / Goibibo Customer Care's response Dear jayant7672,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

May 06, 2019

Ibibo Group / Goibibo Customer Care's response Dear jayant7672,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested for investigation.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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Address: Haridwar, Uttarakhand, 247667

Booking id: htle9xzwfz
Booking date: april 29, 2019

Rs 3165 was deducted from my account while booking failed.

This is really frustrating. I have been trying to lodge a compliant with your customer support but i keep getting redirected to the same chatbot which does not resolve my problem. I want my refund of rs 3165. Hotel booking failed and money was deducted from my account. Please don't delay it any further and process my refund.
(Screenshot of my booking is attached)

+1 photos

Jun 7, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

May 02, 2019

Updated by Siddharth_99 Proof of money deduction

Verified Support

May 03, 2019

Ibibo Group / Goibibo Customer Care's response Dear Siddharth_99,

Greetings from Goibibo.com

This mail is in reference to your booking id: HTLE9XZWFZ.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27735566.

For any clarification, please revert on the Ticket #27735566.

Assuring you best of our services.

Regards,
Team-Goibibo

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I booked a train on 30/4/19 from sbc to ngp and my journey date is 6/5/2019. My pnr [protected], train no 22691 train name is rajdhani exp. Now today on 2/5/2019 i wants to cancel my booking.
I m not getting any section where to cancel my ticket due to login problem
I am not getting any support from your 24*7 support.
Goibibo section showing no ticket is booked while irctc showing the booking through goibibo.
When will i expect my ticket cancellation amount refund

Jun 15, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Ibibo Group / Goibibo Customer Care's response Dear Vijayshree bodhi,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

May 06, 2019

Ibibo Group / Goibibo Customer Care's response Dear Vijayshree bodhi,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested for investigation.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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S

S N Bhatt

from Nagpur, Maharashtra

May 2, 2019

I tried booking train tickets twice on 17th Apr, 2019. both times, transaction failed. Money got deducted. two times rs 1175.49 got deducted.
No Refund revd yet

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D

dee shah

from Akhnur, Jammu and Kashmir

May 2, 2019

Sir, on 17/04/2019, I booked a flight on goibibo from Delhi to Bahrain but after payment their seen a blank page and I can't get anything like ticket or any msg related to ticket only bank related to debit msg came.
And their customer service phone numbers are not reachable pls help as soon as possible.

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Address: 19th floor, Tower A, B & C, Epitome Building No. 5, DLF Cyber City, Phase III, Gurugram, Haryana, 122002

This is my pnr number jcbj9f and i have cancelled this ticket on april 17 2019. I got email from indigo that 5236rs will be refund to me witin 7 working days, when i contacted them directly about my cancellation they told me they have sent refund amount to goibibo and when i check in goibibo website my tickets are still showing there. I tired to reach giibibo through customer care number which brings me back to website to cancel the ticket, when i have already cancelled the ticket why would do the process again, after sometime i went again into it to look now my refund amount shows 1577rs. I mean this is big time scam to me, i bought ticket for 8500 indigo took 3000 something now balance has reached to 1577. Unacceptable i mean what kind of service they are giving me and charging 6k all together.

Jun 13, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Ibibo Group / Goibibo Customer Care's response Dear rohit sablani,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDb[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27731392.

For any clarification, please revert on the Ticket #27731392.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team-Goibibo

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M

Mohammad Sibghat Choudhary

May 2, 2019

I booked a ticket from kiev to jaipur. I paid the money from credit card. Money deducted but till now i did not recieve the ticket . It is very urgent for me. Worst website i saw in my life. Please donot use this website

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Hi,
This is refrence to the ticket booking id gofld3d2bf[protected].
Please find the refrence id : [protected]

I just have a few small questions :
1. How can you abort the ticket after processing the amount and how the can you change the fare in the last moments.
2. And if the amount has to be re imbursed, then why do i need to wait for 4 to 5 working days. If the fare can bve changed in the last moment and the ticket can be aborted br the websites then i need my money back on the same day itself.

If any of these two things doesn't happen then i am going to press charges on you and will be forced to take legal actions.

Thank you for the # experience.

Thanks,
Nishant kumar
Mob no : [protected]

Jun 11, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Ibibo Group / Goibibo Customer Care's response Dear nishant1589,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLD3d2bf[protected].

At the outset, we sincerely apologize for the unpleasant instance.
We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

Please be informed that as soon as the payment was charged, we forwarded the information to the airlines for ticket issuance however by that time, the fares on the airlines end were expired and airline denied to make the booking unless we pay the fare difference.

The fares which reflect on our site are as per the airlines inventory and are subject to change as per any real time changes in the pricing/inventory of the respective airline.

In these scenarios we cannot confirm the booking unless our customers have approved the tickets to be issued at the increased fare which would be different from what was originally reflecting on the search page of our site. If the customers approve the fare differential, we go ahead and issue the tickets at the available cost or else the booking can be aborted /cancelled and full refund will be initiated.

Further, refund of INR 10068 has been processed on May 3, 2019, 6:01 a.m on the same account/credit card/ mode of payment with which you confirmed the booking.
It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

For any clarification, please revert on the Ticket #27731286.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: Near Mulund Check Naka,LBS Marg, Mumbai

Kindly refer to my email complaint dated 14th march and 26th march 2019. I am yet to receive your reply.

2. Kindly expedite your reply.

3. No commercial channels are provided on tv in rooms of the hotel shilpa residency, mulund check naka, lbs marg, mulund (West), mumbai. Hotel is charging approximately rs.5, 000/- per night. This is too much.

4. I had given in writing at hotel

Jun 9, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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May 03, 2019

Ibibo Group / Goibibo Customer Care's response Dear Shiv Ahuja,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDV3BXRCK8Y.

As per the last response sent on March 18th, we already checked account details and observed that our team already reverted with the closure, stating post discussion with the hotelier (Mr. Akash Shetty, Accounts Department, [protected]), booking was amended and confirmed.
Amount payable to the hotel: INR 83793 to the hotel for this booking.

For any clarification, please revert on the Ticket #27067014.

Assuring you best of our services.

Regards,
Team-Goibibo

Jul 18, 2019

Updated by Shiv Ahuja I have not received any reply regarding my complaint that Hotel Shilpa Residency is not providing commercial TV channels like Sony, Zee, Colours etc., in their rooms. I want to know whether the Hotel provides the same. It is ridiculous that even after payment of approx. Rs.5, 000/-, customers are not provided these TV channels. Kindly reply.

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S

Shiv Ahuja

from Ringas, Rajasthan

Jul 18, 2019

My complaint dated 2.5.19 on non providing commercial TV channels in hotel rooms has not been replied till date. Kindly let me know your response.

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Address: keys hotel, Opp. to airport gate , lamba line jungli ghat , port Blair, South Andaman, Andaman and Nicobar Islands, 744103

Yesterday i booked the ticket from portblair to trivandrum and return ticket also fron 25th may 2019 and return on 3rd may 2019, money was deducted and at the last moment the page showing appeared ticket it got technically error and showed the message multiple airline payment failed callback. And its also stated that call back will be done, by whom, when no idea.
We are trying to reach goibibo customer call service but no proper channel to connect. Even there is no email id for customer connect and phone number

Jun 6, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Ibibo Group / Goibibo Customer Care's response Dear msunilihm,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

May 06, 2019

Ibibo Group / Goibibo Customer Care's response Dear msunilihm,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested for investigation.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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V

vi_naysingh

from Mumbai, Maharashtra

May 2, 2019

This is a failed booking and the amount has still not been refunded. Please refund asap

booking ticket last minute cancelled money deducted - Comment #3422330 - Image #0

Reply

vi_naysingh's reply, May 11, 2019

No update, kindly revert

B

Bhavesh Paryani

from Kota , Rajasthan

May 2, 2019

I tried to book train tickets from Mumbai to kota but booking failed and money got deducted from my bank account

Reply

Bhavesh Paryani's reply, Apr 27, 2019

They promised to return money but it has been more than a week till today I have not got my money back
Goibibo is a thief

N

nabeel mohammed

May 2, 2019

Hello i booked today for kiev to hyderabad ... my money was deducted from my card but i donot recieve ticket on my gmail accoun t i want it as soon as possible .. [protected]@gmail.com

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Booking id: htl6hmy4mz. I contacted multiple times in email and social media but they only informed me our delightful agent working but now 2 month after and i also contacted management team but they management team? Because they don't responsibility and careless. Atlast multiple times contact goibibo social media informed me we can refund 2000 rs but still not refunded and now 1 months after. Totally worst customer service

May 5, 2019

Complaint marked as Resolved

Goibibo is fraud

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Ibibo Group / Goibibo Customer Care's response Dear lourdu,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDMOB6HMY4MZ.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27406945.

For any clarification, please revert on the Ticket #27406945.

Assuring you best of our services.

Regards,
Team-Goibibo

May 03, 2019

Updated by lourdu You said this same multiple times but still not refunded my money

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Address: 55/2,1st floor ,Titarpur Village,Tagore Garden New Delhi 110027, , www.travelcity.co.in, New Delhi, Delhi, 110027

My self is Bhupinder singh and i booked Hotel with the help of www.goibibo.com and i select room for 3 person in 1 room and that time hotel allowing and i made payment also for 3 people .But now i am planing to go Goa so i saw on my Mail that its booking is showing for 2 day .
I called to your customer care from, last 2 or 3 days Everytime i am geeting new person and againg told him complete story and the he inform me that .
You will get confirmation with in 4 hr but from last 2 days there is no any update from your team .
Is this services you guys are providing to customer .
According to me customer service is 0 thqat how treat a customer.
My complaint num:[protected]

Kindly find with this complait ID .
I want reslove today itself bcs we are going to 03 may-2019

Thanks & Regards .

Jun 6, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 01, 2019

Ibibo Group / Goibibo Customer Care's response Dear rganga,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDV3C3NKZ3R.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27691075.

For any clarification, please revert on the Ticket #27691075.

Assuring you best of our services.

Regards,
Team-Goibibo

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Hi... I’ve raised several request in GoIbibo app & to their call Center for a refund of an international flight which was cancelled, however GoIbibo didn’t inform us. Alitalia airlines showed us mails wherein they had intimated Goibibo 15 days prior to departure & it was the duty of Travel portal to pass on requisite information which GoIbibo failed, & instead misled us by stating the flight is on time till the last moment. We had to take a different flight to return & also cancel the connecting domestic flight in India. It was extreme harassment & finacial loss due to fault of GoIbibo for which we seek a refund. Pls help.

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Jun 3, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

Ibibo Group / Goibibo Customer Care's response Dear kaunak1,

Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

May 03, 2019

Ibibo Group / Goibibo Customer Care's response Dear kaunak1,

Greetings from Goibibo.com
We are resolving this complaint, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may contact Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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Address: Unit 40, 108 Eighth Street, 1687

Good day

I booked tickets using goibibo on the 25th April 2019 (PNR-G72YJZ and PNR-E2KGRY) using GOAIR.

The confirmations received reflected incorrect detail and both confirmations differed from each other.

I was unable to get a hold of Goibibo as each step of contact requires a 10 digit mobile phone number and their system does not recognize my South African cell phone number.

On the same day (25th April 2019) I contacted Goair directly and cancelled the flights with them for a full refund. Goair confirmed full refund and sent me e-mails confirming same.

I contacted Goair today (30 April 2019) and they advised that the refund will go to Goibibo.

Now again I am unable to access any form of contact with Goibibo as I am from South Africa.

Please advise on the refund which was received from Goair.

Thanks Guys

Kamil Singh

May 31, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

Ibibo Group / Goibibo Customer Care's response Dear KJSinghsouthafrica,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDbf69d[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27703203.

For any clarification, please revert on the Ticket #27703203.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected],

Calling From Abroad: +91-[protected].

You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: 110015

Highly frustrated with the level of service and the unresponsiveness.
Booking-28th apr to 4th apr oyo 22449
My number-[protected]
Booking id -HTL36VMY4M

I booked a room in hotel oyo22449, rajouri garden, new delhi from 28Apr'19 to 4May'19 and paid 15443. one day i stayed there on 28th but my room was not good so i complaint on goibibo But my problem was not resolved even on next day 29th apr the hotel management refused to give room, they said they did not received any communication from both ibibo or Oyo rooms and told me that your booking is not showing please talk to goibibo customer care ...
Since I have made lots of attempts to contact Goibibo for requesting for my check in but there is no positive response..goibibo customer care just keep your call on hold till 30minutes and then call disconnected automatically...if you call them again, they will transfer your call ...just to say that its not my department & the concern will not not be resolve.
I have really had a bad experience with Goibibo.

My Kind request is to refund the amount as soon as possible...I suffered a lot because of this as i was very tired of the journey..i called many times to customer care and afterwards, i have to arrange for my accommodation.

All these efforts did not give any result, till now i didn't receive my refund. Please look after the matter and take action to get my full refund...

May 24, 2019

Complaint marked as Resolved

yes its resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

Ibibo Group / Goibibo Customer Care's response Dear stonex,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDAND36VMY4M.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that the team shared the details on e-mail id: [protected]@stonexindia.net, 30 minutes ago.

We have initiated the refund in your bank account. The amount will reflect in your account in next 5-14 working days.

Also, as per your conversation, 3000NPGC is in process which will reflect in your wallet within 5-14 working days.

For any clarification, please revert on the Ticket #27694862.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: Ibibo group sector 50, Gurgaon, Haryana, 122013

Website: Ibibo

Hotel booking reference no HTL8PVFE8A in Holiday inn Shanghai from 8th to 11April by paying Rs20689. When we reached there they refused this saying no payment from Goibibo has received. Contacted them vide ticket no’s 27416197., 27432926, 27432915, 27426034, 27416197 . They admitted a false booking agreed full refund with compensation, but in spite of repeated complaints no action from them . A registered letter to CEO returned with out accepting. I am attaching proof for company never paid Request immediate refund

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Jun 6, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

Ibibo Group / Goibibo Customer Care's response Dear Cherian K C,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLIIOS8PVFE8A.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27416197 and 27429387.
Also, please share the payment slip/receipt of the booking amount you paid at the hotel, if not refunded in your account till now.

Further, 3000 gocash has been credited on April 10, 2019, 4:42 a.m., post your consent.

For any clarification, please revert on the Ticket #27416197 and 27429387.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: Faridabad, Haryana, 121004

I booked hotel Happy Home at Nainital from 27.04.2019 to 29.04.2019 via Goibibo App. During booking i give Information that we are 2 adults + 01 child of age upto 02 years. On the date of checkin, when i entered in my hotel room, the room size was so small, even bed was not comfortable for 02 adults, the sofa provided in the room was very dirty. When i made complaint to hotel they told me that they do not have any other room available.A part from this the view from the window was closed and there was Sutter outside the window, I made complaint to goibibo with complaint number 27669676, they also do not respond and not take any feedback of complaint they just ignored the complaint. The Goibibo just ruined my vacations.

Jun 1, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

Ibibo Group / Goibibo Customer Care's response Dear prav9191,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDANDWBDVB2C.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, we checked booking details and observed that our team already reverted with the closure, stating amenities listed while booking is the same as provided in the deluxe room booked.

For any clarification, please revert on the Ticket #27669676.

Assuring you best of our services.

Regards,
Team-Goibibo

Ibibo Group / Goibibo Complaints & Reviews

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