Ibibo Group / Goibibo Complaints & Reviews

On 19th April I requested for refund of cancellation of Jet airways flight from Delhi to Mumbai of 11 June as below.

(Thank you for calling goCare. we have registered your service request under Dom Flights - Refund - Refund Status Enquiry / Request. Your service request id is 27557490.)

But on 5th May I called them they said no refund request has been taken for cancellation.
I provided my above request number then they said due to system error it was not processed.

And again they provided me the new request number and said with a week it will done and I will receive a call from refund team. But till now nothing done. I don't what to do now. Please help if anybody can help?

Best Regards,
Jitender Maurya

(Thank you for calling goCare. we have registered your service request under Dom Flights - Refund - Refund Status Enquiry / Request. Your service request id is 27807089.)

Hi, i have my refund Pending with Goibibo since 5th April.

I am continuously following up on mails/calls but nothing moving.

Only revert I get is we are working on it and we will get back

Booking Id : RMDJLHUEL

I have never seen more ridiculous customer support in my entire life.

Can someone here check the status and respond to my mails?

I booked a oyo room for 16th may, 2019 and we reached the destination. There was no oyo room at that location. I called the customer care on goibibo and they couldn’t find the booking details for my number and couldn’t find any detail, i shared the booking id as well. I had booked the room for a patient and we had to face so much trouble. The lady from customer care didn’t wish to help me also. I want to raise a complaint and want it to be escalated. The worst part was nobody tried to help from customer care and i had to cancel the room after that with zero refund. I will take till matter to court.

Flight has been cancelled by spicejet which i had booked through goibibo. How do i get the refund. I’m unable to contact goibibo after trying a lot. Customer care numbers are of no help as they are computer generated. They are putting up limited options which does not match to my question. My flight was booked for kolkata to gangtok/gangtok to kolkata for 14th july and 22nd july 2019. Both these flights has been cancelled by spicejet

Hello team,
I did a hotel booking for puri for upcoming 31st may'2019 to 2nd june'2019. Post cyclone there is no electricity restored along with water problem exists. Hence tried calling goibibo customer care no to get the status. But every time the customer care no got disconnected automatically to get update from gia. But the chat suppprt is really bogus and answered nothing related to my query. Aftet talking to hotelier (The only option given by goibibo) he asked for canceling the booking and complete refund would happen. But in my goibibo app i can see 0 refund. Incase of natural calamity where the hotel is not accepting guest, how can goibibo is doing this kind of fraid with people.

Booking details:
Booked through - goibibo app
Booking id - htlkrqr4dz
Name - satya behera
Hotel - gadadhar resort
Mobile no - [protected]/[protected]

Please help in this regard.

Thanks,
Satya

Cottage is not upto mark
You can't live with kids in this cottage
We shifted to the the earls court
Dear *chander* 🙏🙏🙏,

Your hotel booking at 🏨 *pinewood cottage pangot certified by gostays* from *18 may* to *19 may* has been confirmed with booking id htlk7dvs3c! 👏👏👏

Booking details 👇👇👇
*hotel name* 🏨 - pinewood cottage pangot certified by gostays
*city* 🌏 - nainital
*check-in* - 18 may
*check-out* - 19 may
*money back guarantee* - your gostays booking is covered under money back guarantee. Please click https://go.ibi.bo/PvKX0vWSEW for more info.

*kindly note that your booking is already confirmed and you don't have to call us to check this.*

If you wish to modify your booking, please visit - https://go.ibi.bo/nR7dLpWSEW

If you need help with anything else, please vist our ℹ️ help section https://go.ibi.bo/W1E0UfGIyP or just reply to this message below 👇👇👇

Refer screenshot image that compares how goibibo mentions a policy in black &white and small print while it's competitor highlights the same in color.

Q 1: mention of a policy designed tactically deliberately by goibibo to be easily missed to cheat unsuspecting customers like in the case of goibibo booking id htldsjhw7d?

Q 2 : also, how does goibibo even encourage such partners imposing such moral-policing policies in 2019? Stayuncle.com does not. Clearly, if goibibo had the will, it would choose not to, but it won't. Why, because there is easy money to be made of[censored]nsuspecting customers?

On 12th may we had a flight from hyd-delhi (Pnr se6l9n), we reached to take the boarding pass before 40 minutes (Due to car breakdown). But flight staff refused to give us boarding pass as their closing time for check-in is 45 minutes before departure and we were late by 5 minutes. Flight staff didnt even try to assist and told to book a new ticket for next flight.
But in goibibo from where we have booked the tickets, there is nowhere mentioned about spicejet stating close of check-in time is 45 minutes.

Dear goibibo,

I m very sorry to say that your services are very slow and poor..
I have made the booking from new delhi - london 16th july 2019 and from london - new delhi 7th aug...
By mistake i have written the wrong surname on my wife ticket so i called instantly after 10min of booking to your executive regarding changes he said me for your delhi - london i will cancle the ticket without any charges u just have to book new ticket if any difference u need to pay i said ok and new ticket is issued with the difference of 400rs.. For my return tickets he said me your booking is still in process and not confirm yet... So i asked him to make sure that ticket should be issued with new name or u cancle it... He has taken my passport and assured me that ticket will be issued with new name and may be possible u need to pay nominal charges i said ok... But ticket is issued with same wrong name... And from past 4 days i m calling your all executives to solve the matter but no one is doing anything it is not my fault if any charges occurs then u have to bear because i have intimated you on time. Please go thru it resolve my problem
You can also here the recording of the person to whom i talked in night for 40 min.. Even i asked him to cancle my return ticket because till 45 min i have not received confirmation of ticket and i[censored] r not cancelling then make sure to issue ticket only with new name

My phone no. — [protected]
Email — [protected]@yahoo.com

I tried booking a bus ticket for my wife from banglore to hyderabad. As she was travelling i had provided her mobile number and my emailid for the travel related updates in my app.

I had chosen the payment as google pay and started the booking and the amount got deducted and also there was a pop up saying that the amount request has been sent please open the app and pay the amount. It was just stuck up in that page and my ticket was not booked.

When i contacted the goibibo they are telling that they didnot received any amout from myside and when i said that i had the transaction id of the payment and proof of the upi app. They didnot responded to me.
I'm cheated with goibibo and still waiting for them to reply.

I was trying to book my air ticket on 14may19 at 10:39:55 from oman (Muscat) to india (Allahabad).

But due to some your internal problem my ticket was not booked and my money got deducted.
How i got my refund back.

Message what i got from bank after deduction is:
Sbidrcard x9856 used for rs29639.00 on 14may19 athdfs2i01 txn#998302

Please reply to my email i'd:-
[protected]@gmail.com

Registration mobile no.
+[protected]

Kindly reply as soon as possible.

I had booked a cab from delhi to jind for 14th of may. I cancelled the booking two days prior to it and thus was supposed to get a refund of Rs.402 which i had paid earlier for the booking. Though i recieved a mail that i would get the refund and another mail stating that the refund is complete, i haven't received the refund at all. The costumer service on call for goibibo is down and i don't understand where to even enquire.

Sir, i have booked the bus ticket from nashik to saputara and spent the amount inr 630/- from my account, but unfortunately the booking was not confirm and i have withdrawn the amount, but its neither credited in my account or nor gocash account.
Booking reference is : gobusand65fca9b79d
While calling to customer care, they said please login with mobile no. But whenever i am login with mobile number its goes same account where my email linked.
Kindly settle my inr 630/-

Dear sir,

It is with deep regret i have to write this message to you as there is no escalation matrix designed within goibibo to highlight my grievance.

I have booked a ticket from goibibo in feb 2019 under an zero cancellation policy of hdfc credit card. At the time of booking the ticket, it clearly mention that you are eligible for this offer.

Unfortunately i had to cancel the ticket for some personal reason and when i tried to claim my refund from hdfc for the cancellation charges, it mentioned that i have used gogash of inr 625 due to which i am not eligible for the offer.

It was a clear misdirection by goibibo at the time of booking due to which i have to face financial loss.


I have been following up with the customer care for more than a month, but i have not received any responses from there end as they keep saying you will receive a call back with 24 hours but that never happens. I have no other means to escalate the issue. I am hopeful that you direct this grievance to the appropriate department as i have no clue about the progress of the complain.

This is the last resort which i have, else i will be compelled to raise my issue with the appropriate authority for the resolution of my grievance which would come with a cost for both me and goibibo which i am not in a favour of doing.

With my humble request, please look into this matter at the earliest.

Regards,

Chirag

[protected]

Dear sir,

I booked hotel tree nova report via goibibo with booking ID-HTLLSTE2XW .

I paid approx 1450/- via e-payment, but after my check-out company not providing GST invoice.

I tried to contact with customer care with service number[protected], they are providing normal payment voucher, where no description of SGST and CGST and revert that we provide only this invoice.

as government norm of GST it right and responsibility of every citizen and merchant of to get GST invoice of every payment.

pleas help me out to resolve this issue.

Thanks

Amit Kumar tailor

[protected]

This is in regards for the reimbursement of extra amount rs. 5611/- which is still not been credited to our account after sharing our banking account details. As we were been provided sub-standard room and our whole stay was spoiled. After following up several times, we are been told that the payment is still not been processed. Very bad experience with go-ibibo team very unprofessional and unethical. Ifthe issue is not been closed within a week will like to lodge.

I have booked a ticket from Chandigarh to new delhi but that was showing an error of waiting for payment, where payment has been made and my credit card statement is saying that i have paid the money to goibibo. Tried a lot to call goibibo support on all the number no call connection. Also no support available on app, automatic replying GIA is just a ###... i have all the payment proof and not confirmed voucher or TRF number.

It is so disgusting to know that goibibo has no customer support, it is really a ridiculous thing ever ever have seen.

Thanks

Hello this is to inform that on 13th may at 7.00 pm i made a payment for 5937 for flight from mumbai to banglore but did not recevie the pnr number which i paid throug google pay im attaching the google pay transaction photo

UPDATE: INR 5, 937.00 debited from A/c XX1278 on 13-MAY-19. Info: [protected]@icici-ICIC[protected]-Flight.

Had a flight from dubai to dehardun it was via flight from delhi that day i missed my flight becoz of air india flight was delay. So they already granted my refund but as per them goibibo will receive that amount first and they will send me. Now its done from air india now goibibo not ready to refund my money back ticket number[protected] please

I created mail account having shree. [protected]@ibibo.com id in ibibo and that mail id i used in creating my fb account. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once.