Ibibo Group / Goibibo Complaints & Reviews

I would like to complain about the incompetence of the goibobo flight booking site and its customer care.
I booked a returned flight from seoul to delhi on 22nd april 2019
Booking id - mysmf[protected]

Then on 26th april 2019 i requested to reschedule the dates. I called the customer care and submit my request. The agent asked to wait for 2 hours. We waited but no call so we called again on 27th and asked for reschedule....

I opened mail account (M. [protected]@ibibo.com) in ibibo in 2010 and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once. Contact me [protected]@gmail.com...

I have earned 1200 travel cash in last match. According to you we can use 100% travel cash on hotel booking.
But right now i can use only 50% of my travel cash for booking hotel.
This is very ridiculous. I want to book a hotel but now i will book from make my trip. I don't have trust on goibibo. Please resolve my query as soon as possible. I want to book my hotel today it self....

I booked a room on 27th april, 2019 on the app. The booking was accepted under non refundable terms. But when we arrived at the hotel, the hotelier said the room is sold out. I tried chatting online and but hotelier *forced me to cancel the booking*
I haven’t got any response to my complaint when i conplained before cancelling.
I am willing to logde a complaint as i have the proof if not taken any action....

Dear sir/mam,

I had try to book 5 air tickets as i really had some domestic problem at srinagar but from your end booking is not confirmed and the amount they ask in mail that they had refund the amount but ll reflect in next 07-14 days.

Now i don't had the said amount for another booking kindly suggest what to do further.

Or i go for some other way to get solution for this harassment.
br...

I had booked flight to london for 27 april 06:30 and as usual we have to be there three hours before departure, check in counter didn't start, after repeatedly asking about came to know it was global server shutdown for airindia, i lost my room and booking amount for which had to spend a night at friends place.
You need to compansate for the loss i had as there was no communication from from your side.
Don't consider this as...

Last night i booked a hotel through your site in bangalore named “umerkot residency” and made the payment through online. I went there at the residence and to my surprise the hotel is closed. If the hotel is closed it shouldn’t even be listed and my payment of rs 1064 was cut. I want my money back and the hotel’s list out of the option so that people won’t get fooled later on. I need this done right now....

Hi team,

I booked a ticket from mumabi to kulal lumper on round trip 15 days ago but after booking i got a mail that your tickets has been cancelled by goibibo and i booked another ticket now i am telling them to refund my amount from last 15 days and calling them every time they have one answer "we are working on it and there customer is very worst they are not reslonsive"

Thanks and regards
Shubham...

Hi
I had already complained goibibo but 6 day's passed they have only provide me only tracking id for [ goibibo[protected] ] but haven not taken any action for which i am facing problem,
23:04:2019 i checked my up coming travel's detail but i found out that my return ticket hasn't been booked, i am totally disappointed with your service, i had booked flight tickets via goibibo on 27th feb 2019 maa to ixb for the date of may...

I the goibibo aap the flight status of the temporarily down non operating jet airways flight as confirm this is very pathetic pn there side to not cancel the flight and refund me the total booking amount.
Nevar expected such a service from highly reputed company like goibibo.
Kindly request them to process my refund as soon as possible.....

Hi team,
Check the details that i have booked
Dear manju,

It seems your payment did not go through for your booking of ✈️ flight indigo 6e-873 for bangalore-thiruvananthapuram on 16 apr 2019

Resume your booking from below link:
https://go.ibi.bo/uyQLN9TeUV. you can buy this flight starting @ 2771/- per month with no cost emi. Also, get upto 1.5% flat discount on your first upi transaction.br...

On 17th april, 2019, i tried booking train tickets, twice thru make my trip. Both the times, transaction failed.
I have not received my refund yet. I can send you the transaction details, if required
Transaction details are
Epay/to: ibibo web pvt ltd/[protected]/tkt 14th june amount rs. 1175.49and
Epay/to: ibibo web pvt ltd/[protected]/tkt 14th june amount rs. 1175.49
Request you to please arrange for the...

Hi
I haven't received my payment that is made to goibibo for an international flight and it's already more than 5 business day. I have contact with the bank but they said that goibibo didn't transfer money into the bank account as promised within 48 hours. Please see the attached as a proof of payment and customer support email about refund into a nominated account.
Please support -
Flight booking on 23/04/2019br...

I had booked a bus ticket for my mother from varanasi to allahabad for 27 apr 19 at 0600 hrs. My ticket was booked in ordinary class vide seat number 6 when i reached at bus depot, i came to know that my booking was invalid. Then i contacted with your customercare executive, he checked and he oppolised that mistake has been done by your organisation, then i told him to refund my full amount. He has forwarded my request. Kindly inquire my...

I have booked the air ticket 0n 19th april 2019 from chennai to bhubaneshwar for rs 5610. After completion of payment it showed transaction failure. So i waited for 6 days for the refund amount. But till now its not yet refunded. I have send the complaint in customer service forum but no response from the company. So im writing here. Do the needful...

I had booked ticket from viziangaram to secunderabad on date 27th april, ticket was confirmed s7, 52, pnr - [protected] but without my permission my ticket cancelled by goibibo when i'm calling customer care they saying irctc cancelled, for which i suffered badly.. Kindly help me.. Goibibo should punished for this. For this i missed big contract and big loss to me...

On 17april i have booked an bus ticket from bangalore to madurai due to some issue i cancelled the ticket. I got the mail from goibibo that you will get full refund amount within 7 days. I call to the customer care to ask the refund status they didn't make response to me. I have attached the screen shot of mail copy. Don't book the ticket on goibibo it's a fraud application...

I have book the internation flight from goibibo with pnr number "ldoaxl".
I get the message from airline (Jet airways) that, my connecting flight from kolkata (Ccu) to mumbai of 08-jun 2019 has been canceled.

Message from jet airways
". Dear guest, we regret to inform that your flight 9w610 08jun19 from ccu to bom is cancelled due to operational reasons. We regret the inconvenience. For tickets booked on our...

I had booked oyo room hotel white mountain gangtok booking id - htl4kmtb2z. When reached there hotel said they don't have tie-up with goibibo. On which goibibo gave me alternative accommodation in hotel norbu ghang gangtok (Oyo room) as a replacement. I had made full payment while intial booking. While checking out from hotel the bill had outstanding amount rs 4522.
I followed up with goibibo on this side 7pm 24th april still i never...

Reference to booking no htl8pvfe8a for hotel by full payment. Hotel people refused check in as goibibo has not paid them. This was brought to notice goibibo vide their tickets no 27432926, 27432915, 27426034, 27416197 but they reverted. Finally they agreed full refund and compensation but even no refund has come. I had to pay from my pocket after obtaining a letter from hotel that was fake booking. Booking was for holiday inn shangai from...