Ibibo Group / Goibibo Complaints & Reviews

After choosing for zero cancellation protection also goibibo denied full refund of my ticket. It is a fraud company. They fool the customers by charging more amount and now they stopped responding to my call also. It is a fraud company so please be aware of this fradulent company and dont make any bookings through this website. Very poor service and support from goibibo...

I had booked a flight ticket on 15th april, 2019 from delhi to ahmedabad with a travel date on 18th april, 2019 (Vistara airlines morning 8.45 am flight) from my brother mr. Vipin agrawal. The mode of payment was upi. The amount of rs. 5953/- was deducted from my kotak mahindra bank account. There was an email received from goibibo confirming my booking bearing booking id tuafls37u and pnr tqkojg. But being unable to receive my e-ticket claiming that the payment has not received i was then guided to rebook the ticket by goibibo.

I made a service request to my bank (Kotak mahindra bank) for the refund query and rebooked the ticket through yatra with reference number[protected] by paying another rs. 7081 for the same flight, same date and same passenger as mentioned above. The payment was made through my kotak bank credit card.

Now on checking the query with kotak mahindra bank it has been told to me that the service request for refund has been rejected and the amount of rs. 5953/- has been claimed by goibibo which should be refunded to my bank account as there was no ticket sent to me at the time of booking. On still trying to retrieve my booking with above references, it is displayed the booking is not retrievable. Hence it seems that i have been wrongly charged and the amount should be refunded to me as soon as possible.

My refund has not been processed by goibibo people it's been 30 days. My ticket number is[protected] and my pnr is hqlmfi which is been split from the old pnr jkxkur as they were traveling and i was not traveling due visa problem. And now they are not processing my refund and it is causing very much inconvenience. Thry have mailed me regarding the refund also that i will get full refund and also delta airlines have mailed me of getting refund bt m not getting my 70000 rupees. Please help us in this matter.

I am regular user of goibibo yesterday evening i booked hotel in paharganj new delhi from 19/5/19-21/5/19 3rooms deluxe room with breakfast on luv kush deluxe hotel my booking id is - htletr7ljs after booking i received mail as well msg also when i see voucher i got surprised because in voucher only accommodation write no breakfast.
So pl rectify and provide me accommodation with breakfast if it is not happen i will never use this site again n i will delete from my mobile this app.
So pl accept my request n provide me accommodation with break fast.
Thanks
Manoj varma

Sir/ madam


I had booked a connecting flight for my parents from kolkata to delhi and delhi to amritsar through goibibo on 14th april 2019 vide pnr ddi8tc and flight no. 6e6616. The flight was to depart from kolkata at 1305 hours.

To my utter dismay when i tried to check in i got a boarding pass stating that my flight timing now is at 1605 hours with flight no. 6e206 which means delay of around 3 hours and that too without intimating us in advance. On confirming from the airlines about the change in timing they told us that the request for change in timings was initiated from our end, however, we did not initiate any such request. Even when we asked them for the mail through which the request to change the timing was initiated they even failed to provide the copy of that mail.

I also wanted to tell you that my father is a cancer patient and doctor had advised him not to travel for more than 3 hours on a stretch. That is why i had deliberately selected a flight which would have given him 5-6 hours of rest before boarding to another flight. Moreover he had some important obligations too at delhi which he could not attend to owing to the delay.

Now due to change in the timings he had to travel 11-12 hours on a stretch which has resulted in deterioration of his health. The doctor has asked us for some very expensive medical tests which we had do just because of the harassment faced at the airport. Being a chartered accountant myself i could not attend to my office from the past 8-9 days due to my father's deteriorated health resulting in the loss of my business as well.

Your negligence has resulted in a double blow for me firstly i had to spent a lot of money on my father's treatment, secondly due to the loss of my business.

I have booked a flight delhi to mumbai.. But right now i have called jet airways for refund they said your travel agent will pay you the amount contact them, i contact goibibo support but still its showing refund under process how many days you will take guys already one mnth above has been gone through..

[protected]@gmail.com
[protected]
[protected]

Check my details

I have booked a flight ticket from kolkata to indore (Which is a round trip). The transaction was dated 06th may 2019. The mode of payment was upi. But my ticket was not confirmed and the ticket fare of amount rs 5963 was also deducted from my bank account. The paytm upi has successfully transferred money from paytm. But goibibo was unable to book a ticket.

Please refund my money back to my account as soon as possible.

I have been following up with Goibibo team from last couple of weeks regarding the status of my refund. I have received a confirmation from Jet Airways over email that they have processed the refund from their end. When I informed Goibibo about this, they did not believe it in the first place and kept on saying that they have not received any update from the airlines about the refund. When I agreed that I can show them the email, they asked me to forward that email. I forwarded that email and had to follow up on that to get an update. Even after that, they still said that there is no update from airlines about my refund. Today when I spoke with one of the tele-reps, she said that she will arrange for a call back, but have not heard anything from them so far. This is pathetic and needs to be resolved with utmost priority. I hope you guys understand that due to cancellations, we have booked alternate tickets at higher rates and on the other hand the funds are blocked by you guys.

I was trying to book new delhi to haridwar tickets from goibibo site and same was debited twice from my account in the following reference id
Trnafbw3hrwm3t dt 4-5-19 and
Trnafbw3dwydun dt 4-5-19
I got refund of trnafbw3dwydun dt 4-5-19 but not of trnafbw3hrwm3t dt 4-5-19
On chatting with helpdesk they are not understanding and gave reply of trnafbw3dwydun dt 4-5-19.
I also require refund of trnafbw3hrwm3t dt 4-5-19 as no ticket has since been booked.

Booking id:htltstuaq6
Worst experience
I have booked a hotel using goibibo for mount abu location booking date[protected] with booking id "htltstuaq6", while i arrive at abu on 4th-may-2019 at visited the hotel for check-in hotelier told me they don't get any booking from goibibo.

I called to customer care and wested my about 2 hours on call to resolve this issue.

They told me i can book hotel my self they are ready to reimburse with rupies - 3000 (How they can decide this reimburse money?) even i try to manage with same, i wested my more than one hour to search hotel there because of saturated and mostly room was full in hotels.

I have only 4000 cash amount available as i have planned this trip accordingly now i have to manage the hotel and all other things in 4000 really? I found the hotel with rs 2500 but now hotelier said my if i want bill i have to pay 22% (About 3050 approx total amount) more than booking amount so i agree to stay there without the bill.

Now talked with goibibo customer care again i told them whole scenario about my cash and hotel where i am staying but they told me i have to take a bill from the hotel else they are not ready to give anything so according to them i am not stying in abu they talking me about rules and process wtf... Finally i got frustrated due to there # process.

Means after reaching the destination if you don't get a hotel or service due to goibibo! Do we have to follow goibibo rules list really?

I thought i go there for abu trip without any tension. But i feel i was there to resolve the issue of the hotel created by goibibo.

They just close the ticket as i have attached a screenshot with this ticket.

Route behaviour with a superior waiting time of call 15 to 20 min,
Two-time call getting cut while i am on hold so i have to explain the whole scenario two time wtf...

Spicejet has processed my refund, now my money is lying with goibibo. Goibibo has to refund my money. Attaching email for reference.

Dear sir,

Pnr:-w9wn7m

Greetings from spicejet.

This is in reference to the trailing mail.

Please be informed that as per the refund of inr 5, 305 has been processed from our side to the same agency through which booking was made. Please get n touch with the concerned agency after 24 hours to claim the amount.

In case you need further clarification/assistance, please feel free to get in touch with us.

Thanks & regards:
Ridam gulati
Customer experience,
Spicejet ltd.321 | udyog vihar | phase iv | gurgaon - 122016| india
E-mail : [protected]@spicejet.com
W: https://clicktime.symantec.com/3Jyxgd5wCtHdNKgyhLeExpf7Vc?u=www.spicejet.com f: facebook.com/flyspicejet t: @flyspicejet

I had a jet airway booking for the month of june (2019), since the flight has been cancelled, i am eligible for a refund, which the travel agent (Goibibo) do not bother to process it since a month almost. Inspite of the calls and emails and message to them on social media, nothing seemed to be effective.
Kindly if you could help me receive my refund, would be great.
My goibibo request id 27678309.

Thank you.

I tried booking international tickets through goibibo and i get a message of payment failure. I tried to rebook the flight and it is successful. Meanwhile the earlier payment automatically gets successful and i am charged twice. When raising multiple queries and calling them umpteen times, they have stopped responding and haven't refunded. Please help how to sue the travel site and get our due.

I have booked a flight tiicket fron nashik to hyedrabad
The tickt is booked twice in same flight in the name of same person. And the amount is deducted from my account twice
We have tried to contact with customer support of ibibo
But they are not responding. The customer care number suggested to to ibibo website. And the website suppoet is n0t working

I booked a cab through goibibo app for 19th april 2019 in bangalore (Pnr-carpwfbbi6ip857). I contacted the support team for the amendment of the cab but they refused to do that. I asked them about the cancellation policy on which they told me that if i cancel my booking now i’ll get back 90% of the amount back. So on hearing this i cancelled my booking but not got any refund. The support team then told me that this booking cannot be refunded. I called them so many times, mailed them my query but the goibibo team is so unprofessional that they themselves are not clear with the company policy.
I request you to kindly take a severe action against them and i am free to provide any sort of document required for that.

I have booked a ticket for two persons from rpr-bom on the flight 6e-245 dated 06/05/2019 departure time 8:35 today vide ref no qalb[protected] dated 05/05/2019. Till now, i have not relieved ticket. I will go to raipur from sambalpur on today night to catch the flight. Please look into the matter and confirm me through my email and mobile no provided at the time of booking, if my ticket has been booked.

Events:
Booked a round trip from hyderabad to bangalore.
Opted for airport cab from bangalore airport to the city.
Issue:
-received a message stating the cab is for "drop to hyderabad airport".
-tried to book the cab from the link given only to find that the destination was prefixed to "bangalore airport" (Looks like a system bug as in none of the scenarios bangalore airport could be the destination by default.) anyways, the cab was booked from hyderabad to bangalore after which i could find the cab booking department's number in the booking page. I cancelled the ticket and raised a request for refund on the same.

Dear goibibo team,
Please find below the booking information and airline confirmation for refund. But you have charged airline cancellation of 3000 / per passenger

Trail mail i have shared spice jet confirmation for my pnr velrwa/a5m4si - on cancellation (Cancellation is due to fani cyclone - arrival airport closed on 4th may 2019 - due to natural calamity i need to cancel my travel)

Details you find in my below table and expect a positive action from your end at the earliest
1. Gomupkgiosc7d4427944- spicejet - velrea-4th may 2019-fani cyclone kolkatta (Ccu) airport closed-informed airline and airline told 2nd may -5th may - zero cancellation charge - but refund reflects airline penalty of rs 9000 (Paid -19119 and refund only 8212)-need full refund
2. Gomupkgiosc7d4427944- airasia-t1dqpn-7th may - fani cyclone - cancelled return travel require full refund - escalated for approval with airasia
3. Gomupkgiosc7d4427944-spice jet - a5m4si-fani cyclone kolkatta (Ccu) airport closed - refund required rs 9158 (Refund -2406 - balance to be paid)
4. Gomupkgios171bf41619-airasia-nnfdnl-4th april - flight cancelled trip - require full refund
5. Gomupkgios171bf41619-airasia-kur43a
Airasia-fnw2uy-7th april - onward cancelled and forced to cancel return - require full refund
6. Nakfnw2uy-airasia-fnw2uy-since onward journey not possible cancelled this journey-require full refund-7858

Any additional information please - feel free to contact

Also share your email to share additional information
Thanks
Ramkumar a

Respected sir my pnr no is j7hrwf i have booked tickets for 11th may 2019 not for 10 may 2019 as i have screen shots available with me of app that i have booked tickets for 11th only not for 10th please look out with my issue i dont want tickets for 10th refund my full amount or give 11th may tickets and i have already booked complaint on same with customer care but no response till now

Today, the 4th may, 2019 i opened an account in goibibo.com with my mobile phone number [protected] and found that with different email address which is not mine. As the site do not provide facilities of changing email address i cannot change the email address into the account i use and i fear that by opening the account i'm now in risk of losing my confidential by the user of that fraudulent email account holder.And I have recently booked a ticket and that has been canceled by itrtc site but I have not received any confirmation about refund .
Please do needful
Thanking you
With regards
Vanshika