Ibibo Group / Goibibo Complaints & Reviews

I have book Bus on goibibo Delhi to atrulia up
Bus operator was cancelled my bus bcz his telling me bus stop changing .
My booking Cancel date 22/06/2022 now date is 30/06/22 but I have not received my refund amount in bank very poor service goibibo i think it's my big mistake to booking bus on your goibibo

My canceled booking id is
TRNAG9WDSQ624W, and its been more than a month now, i haven't got refund.

I have booked bus ticket via goibibo in Zing bus travels to bandra east on 19th June from Hyderabad.

Unfortunately bus was cancelled by zing bus due to failure in bus. There is no status update regarding refund from goibibo. I have raised multiple tickets but none of them have given me a proper response.

One double room was booked by Mr. Rajesh Bhatnagar in Glades Hotel from June 12-14, 2022.
The Goibibo ID is HTLDVANNXCJP4QYB
PNR No. [protected]

The booking was cancelled on June 6, 2022. The refund of Rs. 8607/- has not yet been received.

Although many complaints were registered. The request ID is[protected].

Please look into the matter and expedite the matter to build the trust.

Rajesh Bhatnagar

Dear sir,
I had booked hotel at Port Blair from 31st January, 2022 to 2nd February, 2022. Due to covid restrictions implemented on tourism by Andaman Administration i was not able to visit Andaman on the said dates. I had already applied for refund but the same stands pending. I am aware that your hotel have a non refundable policy but It was not my choice to not visit Andaman as covid restriction were applied by Andaman government which was not my fault. I have received refund of all other bookings for my trip expect this. I once again request you to make complete refund to me else i have to take help of consumer court which is last option left for me.

Devansh Shamra
RMN:- [protected]
Booking Id:- HTLDSAJGKHMVDZC3

First row and the camera was right in front of me
But driver denied to check that too
Please help me in this in

One of the rooms booked was cancelled on nd of May . The hotel had a free can

One of the rooms booked was cancelled on 22 nd of May . The hotel had a free cancellation and 100% refund until 23rd of May. Inspite of repeated follow ups the hotel missed to cancel the room from their end. Now they are not processing the refund. I have called at least 5 times and every time they say I will get a call back in 24 hrs. No one calls nor the money is refunded.

We had booked 4 double rooms at OYO 82063 The Fallway restaurant & Homestay for 1 night (Check In Date – 25th June & Check Out 26th June 2022). It was booked through Goibibo Application and this was the Oyo Property and i have made the payment through online and they charged Rs. 2908 and received confirmation voucher for the same. We have also had a word with Goibibo & Oyo team in regards to our booking and this was confirmed as informed by the team.

But when we reached at the property by 1800 hrs we have been informed by the Owner that there is no such booking and you have been cheated by the person who is doing such scam from last 2-3 months and taking money and the best part is that Goibibo and Oyo team is not cancelling his account/ licence this was told by the property owner. We have tried reaching out the Goibibo and Oyo team but they refused to give the solution and refund. This was a very difficult location to reach and there was no nearby hotel available. We have faced lots of problem and gone through mental trauma as we were 3 families with kids and pregnant women. We have request team to atleast provide us room and sort this matter as it was getting dark. We are trying to get our refund but no help. This was the 2nd time we have been cheated by Goibibo team and being a travel agent.
We have raised online complaint and also published this on social media so that no one will get cheated.

Below are the details for your reference:

Booking ID: GOFLDANDEC[protected]
Note: Refund is still pending for this booking id
Booking Type: Flight Booking for 4 Passenger (Delhi Udaipur return)

Booking ID: HTLDNAOWGQZ77CN2
Note: Refund is still pending for this booking id
Booking Type: 4 Room Booking at OYO 82063 Fallway Mussoorie

I was travelling from lucknow to delhi on 21 june 2022
I forgot my charger in the bus, then when i reached to home and checked my bag the charger was missing
i immidiately called the bus operator and he denied that charger is with him
i asked him to check the camera because i was sitting on the first row and the camera was right in front of me
But driver denied to check that too
Please help me in this
that charger cost arround INR 2000
colour=white vooc charger
Please note i have taken trip insurance too
BUS no- UP 53 FT 8323
CONTACT NO- [protected]
and if charger not found please refund my money..
thankyou

I had booked 2 rooms for 2 nights at Casa Salvador - Goa with full advance payment from 27 May to 29 May. But Goibbo confirmed me on 27th May at around 3pm, that my bookings are cancelled. That time I was travelling towrds hotel. This was very shocking movement for me. Goibbo also asked me to book my hotel at my own and they will reimburse the booking amount. They also assure to reimburse me the additional amount if I need to pay extra on new booking.

My initial booking was in North Goa, but at last hour I didn't get any booking in that area. So I have moved to south goa and spent two nights over there. This was very disappointing for me and my family.

Later I have shared the invoice copies to Goibbo for reimbursement. I have received the initial booking amount but Goibbo have not reimburse my complete expenses.

Now there is access to contact Goibbo team on customer care number or using app.

My last complaint id was[protected].

Who will support me?

Yogesh Mendjogi
[protected]

[protected]@yahoo.com

TRNAGAKC84GH1O booking id

Refund anount of 1140 not processed wheras partial amount processed 850

I had booked train ticket from Goibibo woth free cancellation policy.
After the cancellation they did not process the full refund. Tried to contact them several times and no response from their side . Sent several emails. Too.
Very bad experience

Please help

Hi,
This is regarding the bus booking for 30th May 2022 (2 tickets) from Haridwar to Delhi of Mahalaxmi Travels ISO 9001:2015 amounting to Rs. 1678 (paid Rs. 1628 through credit card and Rs. 50 through Mywallet) having booking ID GOBUSAND6C99611FC5 and PNR 676BV6A9.

On the date of journey i.e. 30th May 2022, the bus operator cancelled the booking without any reason. After that, I created a ticket with goibibo having task ID:[protected] on 30th May 2022 at 07:01 AM to get the refund.

In response, a message was received from Mahalaxmi Travels on 31st May 2022 at 03:07 PM, which is as follows:
"Dear customer, your ticket is cancelled. Haridwar To Delhi Date: 30/05/2022, PNR: 1175764, Seats: 52, 53, cancelled with Refund Amount: 1677.9, Thanks We would like to see you again, Website URL: www.mahalaxmibus.in - Mahalaxmi Travels"

After that, my support ticket was closed by goibibo on 31st May 2022 at 06:31 PM.

Now, since the refund has been initiated by the Mahalaxmi Travels on 31st May 2022, I have not received the refund of Rs. 1678 from Goibibo (Rs. 1628 through credit card and Rs. 50 through Mywallet).

Also, the support ticket is closed by Goibibo. There is not any way possible to connect to Goibibo customer care, neither by chat, nor by call. Every time I call customer care, the computer robot says our executive will look into the matter and revert back to you. No response has been received from GOIBIBO in the last one month.

In view of above, It is requested to look into the matter and provide my refund of Rs. 1678 (Rs. 1628 through credit card and Rs. 50 through Mywallet) at the earliest.

Details:
Name: Vikas Sharma
email id: [protected]@gmail.com
Mobile No.: [protected]

My money refund for money

AbhinayaSri.k, incident happened goibibo app {goibibo acc info- ([protected]@gmail.com, [protected])} on[protected] at 20:37, using upi GPAY transaction Id[protected]sbi bank) of amount Rs.452, money debited from my acc but transaction failed for my ticket booking from kacheguda railway to vskp for[protected]. so, i again booked my tickets using other 2nd transaction PHONEPAY [protected] upi with (union bank) transaction ID- T2206262040595162643432 and this transaction accepted and tickets booked. so till now i didnt get my 1st transaction amount refund to my account.

My request accept

AbhinayaSri.k, incident happened goibibo app {goibibo acc info- ([protected]@gmail.com, [protected])} on[protected] at 20:37, using upi GPAY transaction Id[protected]sbi bank) of amount Rs.452, money debited from my acc but transaction failed for my ticket booking from kacheguda railway to vskp for[protected]. so, i again booked my tickets using other 2nd transaction PHONEPAY ([protected]) upi with (union bank) transaction ID- T2206262040595162643432 and this transaction accepted and tickets booked. so till now i didnt get my 1st transaction amount refund to my account.

Hi Team,

We have done the booking for the Pahalgam hotel: Hotel Green Heaven through Goibibo. The booking details are as below:
Booking ID - HTLDVAO3QGMMAYWV Date: 13-14th June
Booking ID - HTLDVAOLXDYU9QDE Date 13-14th June
Booking ID - HTLDNAOVK5XHJ7K5 Date: 12th -13th June

When we reached the hotel on 12th June, we say that there is not way to reach the hotel by a car/tempo traveller, We have to get down at the main road and go through a very narrow and slippery road. We have two senior citizens for whom reaching through this route was completely impossible due to their knee pain. There is no provision of wheel chair as well. We request the person at the hotel to provide us a room at any of the hotel on the main road where my parents can stay. They denied. We requested for the manager and he was unavailable. I immediately called the Goibibo service team and informed them about the situation and requested for the refund. Since the free cancellation period for the booking was till 10th June they did not helped us. How can we know if a hotel is good or bad without seeing it? We requested the staff to refund our money so that we can stay on another hotel on the main road and they denied. They even started threatening us. Please note that we never checked in the hotel.
Goibibo is not providing us with any refund. I would request the Government to take action against Goibibo for providing incorrect Hotel details for the customer to book and no resolution from their end.
Regards,
Mahendra Parakh

Ticket from Ahmedabad

With extreme makeover