Ibibo Group / Goibibo Complaints & Reviews

I have booked the hotel klg startlite, chandigarh for full payment of rs. 4654. through there APP on[protected]. FOR 1 NIGHT on[protected] to[protected] . booking id: HTLDNAOQYHN9D2ZB
Accidentally the booking got cancelled on app i was searching something else in APP.
I immediately called at 9.55 am on[protected] that accidentally the booking got cancelled.
Pls restore my booking--- call center refused
Pls adjust...

I booked a stay on the month of May, check in date was 26 th may, 27 th may was check out, Hotel name: Sea Gull, Digha, we booked a stay on AC cottage, 1st Floor. And total cost was rs. 13861. But the service I got, that was 3rd grade. They just taken money, the room condition was pathetic, after reaching property, when I raised this concern with hotel and Go inibo, they just did not care, did not even contact me, or provide any alternative....

I had booked train tickets for 6 people from pune to goa. Trying to cancel 1 ticket but the site dosent let me cancel.

On calling the customer care it dosent have any option for train queries and hence I cannot get it resolved.

We paid extra 320 for each ticket so that upon cancellation we get the full refund. Horrible customer service.

User's recommendation: use other sites for train....

I had booked a standard room at Palri Boutique in Gangtok from June 4, 2022 to June 6, 2022. I canceled it during the cancellation period and even received confirmation from Goibibo.

My refund was supposed to be credited to my UPI account by Jun 14 and the Reference ID given to me was: JVMKJDCVhV1rbn.

It's been more than 20 days since I canceled and I have tried a zillion times to reach out to your customer...

Dear Team,

I got an update that the refund has been processed on 23 May 2022 but still after a month passed nothing credited to my account. Request you to pease look into the issue and let me know the status asap....

I'm cancelled my train ticket but I'm not received any refund
but your website shows refund done...

Dear Concern,
I had Made A Booking on Go Ibibo along with Travel Coverage Policy for Hotel Stay at Manali( Booking id-HTLDNAOV4DMUMUFN and PNR-[protected]) on 1/06/2022, for stay from 4/06/22 to 6/06/2022.
I have to cancel This Booking due to Medical Emergency on 3/06/22.
This Booking is Non Refundable By Hotel But Go ibibo Had Given Me A Travel cover upto 25000/- By Charging Premium of Rs 479/- along With Booking Amount...

I had booked the ticket from Pollachi to Chennai on 5th May booking was failed but amount debited from account.
I checked the status on mobile App. refund will be credit on 13th- 17th May (refer photo enclosed) But more than 45 days I have not received the Refund yet.
Also, I called customer care and they told wait for 72 Hrs and amount will be refund to ur UPI id. when I calling they told same statement on every time.
br...

On 20th June 2022 I tried booking a flight from Belgaum to Nagpur. I made the payment through UPI but the site did not respond to it.

I have attached the details below.
Kindly refund the amount as soon as possible....

Hi team,

I booked the hotel on 30th april and got the booking confirmation as well as voucher over the mail.
I reached the hotel today and they said they don't have booking confirmed with them. Now as in srinagar the prepaid sims don't work i am not even able to reach the customer support.

Extremely saddened and disappointed with this. I was with my whole family and need to go places to search for accomodation....

I booked bus ticket from Goibibo on 18th June 2022 in Tiwari motors which runs from Saharsa to Patna. When I reached to bus stand yesterday around 06:30 PM, the bus operators didn't allow me inside the bus. They said that they don't give value to online booking. And showed them tickets of goibibo. But they didn't listen. I tried to call goibibo customer care, but unfortunately, there is no service available for customer care executive. I...

I would like to say that I had booked bus from the booking app Goibibo,...

Ticket of new delhi from kharar my payment got deducted but...

We stayed in castle Rock, there were huge spiders on the bed crawling all over, cockroaches, different insects in the room. They had no staff, only 2 people managed whole property, kitchen had all the dirt one can imagine, our one member got food poisoning as they gave maggi with soap water in it. When we spoke to the owner he was really sorry for the whole thing but and agreed to refund since we did not stay in the hotel. But now he is refusing....

Bus ticket from Delhi to Hamirpur(Himachal Pradesh), for 22 June 2022 booked today at 13:33pm today(₹2453.86) has not been received either through sms or Email.
The money transaction was successful....

PNR[protected]
I had booked a resort with this pnr number at Goa green valley resort morjim through Goibibo app for which I was denied check in and I have already paid my money . I request a refund for my booking as I was denied check in.

By when can I get my refund .?
I checked the status on app it shows booking completed and I got a message for feedback of stay but in reality I was not even given check in nor...

I have booked my ticket of new delhi from kharar my payment got deducted but booking was failed the last date of refund was 15th of june it's already 17th and i have not received my refund yet i want my refund the booking id is "TRNMGAFUPECP2O"...

I booked a hotel in Ranikhet through goibibo, but due to some reasons i had to cancel the booking on 1 June 2022 and applied for a refund. The total refundable amount was 23, 606. they refunded 3, 801 in UPI but the rest 19, 805 they refunded in goibibo wallet. i applied to transfer the wallet money to my bank. But since then they have not refunded the money. I tried to contact goibibo customer care many times, but i could connect with them...

GOFLIMTIOS1AE1F[protected]
I had paid 4099 for date change but after promising call bak call Operator Priyanka Rawat in 2 hrs Iv not heard from them 32 hrs even..I in meantime understood the date change process on app and after waiting for 6 hrs did so @ 3699 and date was changed instantly
I need the refund of my 4099 immdtly...

I have made the 2 bookings, and you can check into the screenshot how many time I had to call when hotelier denied my check -in request and asking for extra amount, I have reached at 2:30pm from 2:30pm to 6:15pm I was outside of the hotel where 44 temperature I had to wait for more then 4 hours everytime your executive tell me wait wait for 10 minutes, 5minutes 20 minutes, 45minutes you made me & my family stand outside into the property...