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Ibibo Group / Goibibo

Ibibo Group / Goibibo reviews & complaints page 172

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Address: SAJI NIVAS , VILAKUDY PO, KUNNICODE, 691508, Kollam, Kerala, 691508

Dear team,
I had two tickets booked from go ibibo from entabbe - trivandrum dated 16th april. I have recived pnr and also airticket. But while i am trying to do online checkin, i understood that the pnr is invalid and the issued ticket was a fake one.

Pnr t6shub is the fake one which is received.

I have contacted goibibo, finally the team had offer me an ulternate booking for another flight. Still now,...

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Dear sir,
I booked ticket from mangalore to patna for travel date 24 mar. However when i got my ticket in mail it was for travel date 25 mar.
I thought it was my mistake and got it changed through the airlines later i formed goibibo. Cancellation money was deducted from my account.
Again i booked ticket from patna to mangalore for two person for travel date 26 mar. This time again, i receive a ticket for travel date 27 mar. I had checked the details of my journey again and again prior submitting it. However i have received ticket for a day later than what i asked for.
I do not understand how is it poaaible.
Pls loom i to the matter as i am not here to keep paying you for nothing.
Pls resolve this issue at the earliest and reissue me a ticket for correct date.
Hoping for a positive response
I may be cintacted on [protected]
Thanking you
Regards

May 16, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2019

Ibibo Group / Goibibo Customer Care's response Dear me_om,

Greetings from Goibibo.com

This mail is in reference to your booking id: NSGNH4IHE.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Apr 15, 2019

Ibibo Group / Goibibo Customer Care's response Dear me_om,

Greetings from Goibibo.com

This mail is in reference to your booking id: NSGNH4IHE.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27271087.

For any clarification, please revert on the Ticket #27271087.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: 202,TOWER EXCEL,SECTOR 82,SPR IMPERIALESTATE, Faridabad, Haryana, XXXXXX

Hi i am manoj tomar from faridabad i have booked a flight ticket from goibibo for 18th april 2019 ticket no[protected]. My layover is in usa boston airport and for that i need to have a transit visa which is not mention on goibibo website anywhere, rest every website tell customers about the transit visa is required before booking but in my case on the website of goibibo nothing is mention regarding transit visa. Now my have call customer care of goibibo for helping me regarding this issue they are again again saying we didnot deal in visa process but whos duty is this to tell the customer that transit visa is requrired for usa. I am asking them to change my route instead o[censored]sa give anyother layover but they are not listing. What os the use of contacting the customer care when they just say we cant do anything about it when it is there website who doesnot tell that transit visa is required where else every other booking website tell the customer regarding the transit visa.
Please help him with this problem other my booking is of no use and my hardearns money will be wasted 45000 rupees. M readfy to pay extra money for re reouting of the flight. Please reslove this

Regards
Manoj tomar
[protected]
Manoj. [protected]@gmail.com

May 7, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Mar 16, 2019

Updated by Tomar 123 hi i am manoj tomar from faridabad i have booked a flight ticket from goibibo for 18th april 2019 ticket no[protected] .my layover is in USA boston airport and for that i need to have a transit visa which is not mention on goibibo website anywhere, rest every website tell customers about the transit visa is required before booking but in my case on the website of goibibo nothing is mention regarding transit visa .now my have call customer care of goibibo for helping me regarding this issue they are again again saying we didnot deal in visa process but whos duty is this to tell the customer that transit visa is requrired for USA. i am asking them to change my route instead o[censored]SA give anyother layover but they are not listing . what os the use of contacting the customer care when they just say we cant do anything about it when it is there website who doesnot tell that transit visa is required where else every other booking website tell the customer regarding the transit visa.
please help him with this problem other my booking is of no use and my hardearns money will be wasted 45000 rupees .m readfy to pay extra money for re reouting of the flight. please reslove this

regards
Manoj tomar
[protected]
manoj.[protected]@gmail.com

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear Tomar 123,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLI[protected].

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

For any clarification, please revert on the Ticket #27105798.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Apr 06, 2019

Ibibo Group / Goibibo Customer Care's response Dear Tomar 123,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLI[protected].

We checked booking details and observed that refund amount of INR 12472 is in the process, this will get refunded to the same bank account by which you made the payment.
It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

For any clarification, please revert on the Ticket #27105798.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: House No 93 Sector 19B, Vishwakarma Nagar, 147301

I have booked two tickets from GOIBIBO.COM on dated 13/03/2019. 1st Chandigarh to Mumbai for dated 29/03/2019 (Booking ID: NG8J74J6J and PNR J74J6J Flight No.G8562 . for Six persons (Mr. Pankaj Garg and others). 2nd Mumbai to Chandigarh for dated 01/04/2019 (Booking ID: The Request class of service is sold out (Flight No. G8561) and no PNR is mentioned (yet it shows booking confirmed) is also for the same Six persons (Mr. Pankaj Garg and others). My id through which I have booked these tickets is my phone number [protected]. I have paid Rs. 62322/- for the both tickets. I tried many times to goibibo but they send me the ticket which shows details about chandigarh to mumbai flight, but even after many contacts they do not send me ticket for mumbai to chandigarh. their customer care number also does not reach to their customer care executive so that I could tell them my problem.

Dear Sir, I need your help in this regard. Please send me the details for the flight dated 01/04/2019 which is from mumbai to chandigarh. Because goibibo is not sending me the proper information. I request you to go through the matter and kindly reply me soon.

May 13, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear Ckmittal,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDa[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

For any clarification, please revert on the Ticket #27159866.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Apr 01, 2019

Ibibo Group / Goibibo Customer Care's response Dear Ckmittal,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDa[protected].

We checked booking details and observed that our Management team already replied with the closure, stating your return sector booking was not confirmed as the requested class was sold out and the refund was processed at the same time. We hope you have received the refund of the return sector and we regret the alternate would not be possible as the refund was already processed.

For any clarification, please revert on the Ticket #27159866.

Assuring you best of our services.

Regards,
Team-Goibibo

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Address: IMImobile, Kavuri Hills, Hyderabad, Andhra Pradesh, 500081

I was booking the ticket using code gokotak by which my amount was coming to be around 5405, but at the time of deduction amount of 6515 was deducted from my account and even though i wished to stop that transaction it was completed as it had already pulled information from sms in 4 secs, i would like to have refund for the case.
Booking id: tua22cngw, tua221xvo

Apr 20, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear Parth Dogra,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDANDa[protected].

We checked account details and observed that our team already reverted with the closure, stating Kotak promo code is not applied.
Further, payment was done by HDFC card.

For any clarification, please revert on the Ticket #27151881.

Assuring you best of our services.

Regards,
Team-Goibibo

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Mera naam amit kumar hai aur meine [protected] mobile number se goibibo mobile app me account banaya hai
Mai 13th march 2019 ko train ticket rajpura junction se jammutawi ke liye tatkal kote me book kar raha tha. Meine 2 times seat book karne ke liye transaction kiya aur mere paise bank account me se 2 times 304.52rs cut gaye lekin reservation nahi hua.
Meine go ibibo ke customer care number par 2 din se phone kar raha hu lekin usme bolta hai ki humari ivr menu change ho gaya hai aur number dial kare jo aapne booking ke time provide kiya tha. Jab koi booking ticket hi nahi generate hua to mai kha se number dial karu aur ish tarah baar baar call nahi lagta hai.
Please mere amount jo do baar 304.52rs deduct hua hai mere account me se mujhe refund kijiye. Me flight ki 3 se 4 ticket book karna chata tha lekin jab mere saath aisa aap karenge to me kabhi bhi seat nahi book kar paunga aapki website se
First transaction id:- p1903131851248752047177
Utr:[protected]
Second transaction id:- p1903131846214519636319
Utr:[protected]

Apr 4, 2019

Complaint marked as Resolved

mera refund jaisa ki vo kah rahe hai ki 5 to 14 working days mei aa jayega to aa gaya hai. agar kisi ke paise cut ja rahe hai aur ticket nahi book ho rahi hai go ibibo se ticket book karte samay to me suggest karuga ki 5 to 14 days ka intezar kar lo refund aa jayega. aur ye bhi suggest karuga ki jaise mere upi se payment karte samay goibibo par paise kate thei to goibibo se jab seat book karni hai to upi se payment mat karo. koi aur mode of transaction use karlo. must perreafable to debit and credit card.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear am.ec2689,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the numbers below along with CHAT support:
Within India:[protected] /[protected]Calling From Abroad: +91-[protected].
You may connect with Goibibo directly to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Mar 19, 2019

Updated by am.ec2689 irctc user id- amit261189 is used for booking .This irctc user id registered with email id [protected]@gmail.com and ye email id bhi meri hai. Email address used at the time of booking am.[protected]@gmail.com. Payment ki thi phonepe upi se aur upi id hai [protected]@ybl
sir maine aur confirm ticket bhi book ki hai ish irctc user id se ibbibo ke through. lekin jo failed hue hai vo ye dono 304.52 rs do baar hue hai. sir me bank se jo paise 13th march ko kate hai usko niche image me attach kar raha hu.

aap mujhe [protected] or [protected] par contact bhi kar sakte hai aur koi information ke liye jo chahiye.
aur aap jo keh rahe hai ki customer care number par phone kare vo customer care ke number jo google par aate hai aapke uspar bolta hai ki hamare ivr menu change ho gaya hai aur aapna number dial kare jo booking ke same use kiya tha . jab number dial karo to kahta hai ki ye number found nahi ho raha hai. jab booking nahi hui toh kaise aap logo se baat hugi ye bataye aap. Aur me ye bhi kahna chaunga ki aap ke customer care par baat kar sake koi bhi aap apna ye system thoda change kijiye.

Verified Support

Apr 01, 2019

Ibibo Group / Goibibo Customer Care's response Dear am.ec2689,

Greetings from Goibibo.com

We checked the details for both the transactions and found that the these transactions are external mode of payments, hence the amount would have been directly credited to your respective bank account.

It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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Hi,

My flight spicejet PNR N8LLUC was cancelled and as per discussion with Spice jet Customer care they informed that they have refunded the full amount to Goibibo. But while checking cancellation charges from Goibibo they are not displaying the the full amount for refund.

Also I am not getting any contact no to talk directly to goibibo customer support.

Please help me out

Apr 19, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Mar 14, 2019

Updated by preetyjana Can anyone please help me out in this regard..

Verified Support

Mar 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear preetyjana,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLDAND4616c[protected].

We checked account details and observed that our team already reverted with the closure, stating refund as below:

Booking ID: NSGN8LLUC
Airline Cancellation Fee: Nill
Goibibo Cancellation Fee: Nill
Convenience Fee: Nill

Refund:- INR 4256
Refund Date: March 15, 2019, 6:01 a.m.

Refund must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

For any clarification, please revert on the Ticket #27141859.

Assuring you best of our services.

Regards,
Team-Goibibo

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I am staying at hotel shilpa residency since 25th feb till 16th march. This hotel is at mulund, mumbai.

2. All commercial channels like sony, zee, colours, etc., were available. But since last 10 days, only free channels are provided.

3. I have talked at the reception counter and given my views in writing also about 4 days back. I enquired today also. I have also requested them to arrange my meeting with the owner of the hotel, who daily visit hotel twice. But neither channels have been provided nor meeting has been arranged.

4. If all these three channels, at least, are provided, expenses will not be more than rs.100/- per month per room. Roughly it is rs.3.5 per day per room. Hotel charges rs.5, 000/- or so daily. So why hotel is not able to bear this small amount for the entertainment of the customers?

5. I think this is insult of the customers and high-handedness of the management.

6. Further, all items are same always at the breakfast. There is no change at all. For customers like me who stay for 19 days, it is a torture. Do you agree. Two years back, i had stayed for 20 days.

7. Hope to receive positive response.

Thanking you

Yours faithfully

Shiv p ahuja

May 1, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear Shiv Ahuja,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the numbers below along with CHAT support:
Within India:[protected] /[protected]Calling From Abroad: +91-[protected].
You may connect with Goibibo directly to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Mar 25, 2019

Ibibo Group / Goibibo Customer Care's response Dear Shiv Ahuja,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Mar 26, 2019

Updated by Shiv Ahuja Sir. Goibibo Booking ID is HTLBXRCK8Y and Hotel Booking ID is [protected]. I hope you will now look into the matter and ensure that hotel provides all commercial entertaining channels.

2. If hotel refuses to provide, then please provide such information on your site so that customers know the real picture.

Shiv P Ahuja

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Address: Krishna, Andhra Pradesh

I have cancel indigo ticket with direct airlines on feb 12 with invoice no df[protected], flight vijayawada to delhi 6e6685 ticket no n6evcu8nv, indigo people have refunded on the same day, but i havent received. Such poor customer communication. It shows ticket is travelled
Try to contact or mail us at [protected]@gmail.com very unhappy with travel agent customer service.

May 2, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear gghvja,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLD[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

For any clarification, please revert on the Ticket #27137297.

Assuring you best of our services.

Regards,
Team-Goibibo

Verified Support

Apr 01, 2019

Ibibo Group / Goibibo Customer Care's response Dear gghvja,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLD[protected].

In reference to your concern, please be advised that our team tried speaking with the concerned person related to this booking, however, the lady on the call told was not aware of booking details. Further, we asked for the suitable timings on e-mail to discuss his further, but no response received.

Please refer to the ticket# 27137297 and share the suitable timings at the earliest, for further action.

Assuring you best of our services.

Regards,
Team-Goibibo

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Ganji Bhaskar

from Hyderabad, Telangana

Mar 14, 2019

Sir, i have booked flight from hyderabad to kolkatta round trip on 28 th march 2019, 30 th march 2019, money deducted from my account but ticket not confirmed till now from yeaterday[protected]evevening, i am providing my bank statement, kindly confirm ticket or refund my money as soon as possible.

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Address: Gurgaon, Haryana

My indigo flight 6e354 from bangalore to coimbatore cancelled on 23rd january 2019. I have contacted the indigo airlines, they refunded the amount (Rs.1989) to goibibo account on 23rd january 2019. But still i didn't get the refund amount to my account. I have also mailed them and seeked for customer care many times, but they are very lethargic. Till now they haven't refunded my amount.

Apr 21, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear Guruvishnuvardhan,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Mar 19, 2019

Ibibo Group / Goibibo Customer Care's response Dear Guruvishnuvardhan,

Greetings from Goibibo.com

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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supervisor

Mar 15, 2019

Can you check, whather you had stated the account number, bank full ID
on 23 Jan, 19 from the the governing body, which disclose employees and statutory rules never
Goibibo, as far as my oppinion concern, had not employed pilots
for the Indigo flight 6E354 from Bangalore to Coimbatore.

supervisor

Mar 15, 2019

My last 2 cooments contain jokes. Do take 2 last comments seriously and with smile.

Ayush Kumar Srivastava

Mar 15, 2019

I was booking my flight from Delhi to Nalchik.But due to technical issues the booking was failed but money got deducted by my bank account.So now please refund it to my bank account.

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Address: [email protected], Nagpur, Maharashtra, 440004

Hello sir,
I m sonam and mai kolkata to nagpur flight 24th 18 to 8 pm ki flight book kr rhi thi but flight book nhi huyi or amount deduct hogya hai 5567 rs. Pls refund kar dijiye..
Ye deduction 3 march ko hua hai mujhe koi confirmation nhi mila na booking id kuch bhi bas amount deduct hogya hai...
I have msg jo mujhe bnk se aya tha transaction id hai usme pls help qki apk customer care pr bhi bat nhi ho rhi hai...
Ek jagh maine call kiya to vo goibibo k bole or bina kuch enquiry k mujhe bolte hai refund ho jayenga pr refund k bajaye vo mujhse 20000 mang rhe the phn pay app k zariye or goibibo k state officer hu or 20000 rs mang rhe the mujhse mere pas proof hai is bat ka bhi mujhe vo log anydesk app download krne bol rhe the maine mail bhi kiya tha ap logo ko... Pr. Mujhe koi respons nhi mila ap logo k traf se...

Mar 14, 2019

Complaint marked as Resolved

8793262560 pls call me on this number goibibo executive pls call me

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear Sonam Sarwan,

Greetings from Goibibo.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

We tried speaking with you on [protected], however, the call could not connect.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the numbers below along with CHAT support:
Within India:[protected] /[protected]Calling From Abroad: +91-[protected].
You may connect with Goibibo directly to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Mar 19, 2019

Ibibo Group / Goibibo Customer Care's response Dear Sonam Sarwan,

Greetings from Goibibo.com

We again tried to pull up your booking details with e-mail id: [protected]@gmail.com and contact number: [protected], [protected], however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the numbers below along with CHAT support:
Within India:[protected] /[protected]Calling From Abroad: +91-[protected].
You may connect with Goibibo directly to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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Ganji Bhaskar

from Hyderabad, Telangana

Mar 15, 2019

Hi im bhskar, my money was deductedon 12 th march 2019 for hyderabad to kolkatta round trip, but tickets not confirmed, still it is showing booking under progress. Kindly refund my money

Email id- [protected]@gmail.com
Ph-[protected]
Attaching transection details below
Kindly do needful as soon as possible.

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Address: 9000

Dear all,
As you may see (Attached photo) somebody unauthorized bought some service from you yesterday (12.03.2019). It looks our pay-pal account was hacked by some unknown person (S). You will find all details needed for clarification in attached photo. Please provide us with all details of the person who bought your product/service and refund us (Our pay-pal account). We already informed pay-pal about this breach of our account. We may use requested information from you for police investigation here in slovenia about this case.
Thank you in advance for your cooperation.
Sincerely,
Zdravko pravdič

Apr 19, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Mar 13, 2019

Updated by onej Please forget first photo it's mistake. Thank you.

Verified Support

Mar 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear onej,

Greetings from Goibibo.com

This mail is in reference to the purchase id on the snapshot you shared: GOHTLIV3BWVNVME.

We are sorry to read about the issue.

We request you to first approach the Investigating Authority/Cyber Cell and register a complaint who will, in turn, will approach us and requisite action will be taken accordingly.

The aforementioned inputs provided by our Team is in compliance with the law of land. We request you to co-operate with us and we assure our full support under the issue in hand.

Simultaneously, for any fraud/accidental debits from your account, you may file an FIR in the nearby station, so that the case can be forwarded for details accordingly.

Assuring you best of our services.

Regards,
Team-Goibibo

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Mowpritha

Mar 14, 2019

Hi team,
This is with regards to the PNR UYSJUU booked for 13 march. Kindly let me know regarding the status of the flight, or send an official confirmation regarding the flight. I had a chat with the automated customer support but didn't find a proper solution. Please assist and call me asap.

Regards,
Mowpritha Dey

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I was tried to booked a train ticket from jabalpur to indore (Doj 24/03/2019) on dated 01.03.2019 time 02:10 pm, payment had deducted thorough phon pay upi but booking was not confirmed.

Payment receiver id :- razorpay. [protected]@hdfcbank
Transaction id:- p1903011410234862380162
Amount :- 269.52

I am trying to continue contact with goibibo support and sent mail in [protected]@goibibo.com but no response.
Ivr shown msg refund will be done 5 -14 working days.
But amount not refund till yet.

Please help asap.

Apr 21, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2019

Ibibo Group / Goibibo Customer Care's response Dear anujtripathi1920,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Assuring you best of our services.

Regards,
Team Goibibo

Mar 18, 2019

Updated by anujtripathi1920 Account id : [protected]@gmail.com
Mo. No. [protected]
Booking id not available
Payment details below
Mode: phonpay upi
Bank: HDFC BANK
HDFC Payment Ref id:[protected]
Date 01.03.2019

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Mar 19, 2019

Ibibo Group / Goibibo Customer Care's response Dear anujtripathi1920,

Greetings from Goibibo.com

We again tried to pull up the train booking details with the help of e-mail id: [protected]@gmail.com, still no details pulled up.

Please take this up with your bank for further check on the amount debited.
Alternatively, you can share the updated bank statement in PDF format as an attachment (transaction date to till date) along with the amount debited to get the same checked with our payment gateway.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Mar 19, 2019

Updated by anujtripathi1920 Two transaction for the Goibibo train booking Rs. 310 ref [protected] (Success full booking for Indore to Satna DOJ 20/03/2019) and Rs.269.52 ref [protected] (Payment debited, Booking not confirm) on dated 1.03.2019

if you need PDF, please share your mail id.

because i was sent a mail at [protected]@goibibo.com on dt. 9/03/2019 but its replied this is a non-responsive email address

Mar 30, 2019

Updated by anujtripathi1920 GOIBIBO NOT SOLVE PAYMENT ISSUE TILL YET

PLEASE HELP

Apr 22, 2019

Updated by anujtripathi1920 Not resolve till yet

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PARTHIV TRIVEDI

Mar 14, 2019

First of all, they have made the approach so difficult that the consumer frustrates to reach out to them.

While booking tickets, it was shown as refundable, but while cancelling, more than 60% of the ticket price is taken away.

This is purely cheating. If not given a solution, I will escalate.

Adv Parthiv Trivedi
[protected]

anujtripathi1920's [Complaint's author] reply, Mar 17, 2019

Thanks for the support.
Its really too much frustrating

Shuba Venkat

Mar 14, 2019

My hisdusthan Bus got cancelled, and bus operator informed that refund will be processed, bus Goibibo did not process the refund of rs 630 and is showing as travelled. No proper customer care support to report

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Hello there,
This is mukesh dusane. I have booked a flight ticket for frankfurt to mumbai journey (Journey date: 26/04/2019). I booked this ticket at around 09:00 pm (German standard time). Now it is more than 12 hours, but it is still showing status as "booking in progress". The payment was already deducted from bank account, but i still have no updates regarding my booking.

Apr 21, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2019

Ibibo Group / Goibibo Customer Care's response Dear Mukesh.dusane,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Assuring you best of our services.

Regards,
Team Goibibo

Mar 13, 2019

Updated by mukesh.dusane Booking ID/payment ID (as showing in bank transaction) : VIN/WWW GOIBIBO/[protected]/[protected]/

Email Id : [protected]@gmail.com
Contact Number : [protected]

Bank transaction image attached for reference.

Mar 14, 2019

Updated by mukesh.dusane The Booking ID is : RUA8WMKTU

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Mar 19, 2019

Ibibo Group / Goibibo Customer Care's response Dear Mukesh.dusane,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLIANDcb65d[protected].

We checked account details and observed that our team already reverted with the closure, stating your ticket for travel commencing on 26 April 19 is confirmed and the ticket details have been mailed to your email ID registered with us.

For any clarification, please revert on the Ticket #27141799.

Assuring you best of our services.

Regards,
Team Goibibo

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Address: H.no 101, kailash park, arthala mohan nagar, ghaziabad, up 201007, 201007

Hi,

I have booked flight from delhi to dublin through goibibo.
My flight 12 mar 2019 from delhi to london heathrow. Flight no vs301
And same day london heathrow to dublin flight no ei177

But flight no vs301 was delay from delhi and virgin atlantic staff say to me that your dublin flight will 13 mar 2019 of 6.25am then i ask question from virgin atlantic that where will i stay then virgin staff member say to me that we will provide accommodation to you for night stay but in london, virgin staff member provide only accommodation letter of outside terminal3 and after provide letter they said to me that you have not british password hence we will not suggested to you for virgin accommodation as if you will cross airport boundary then you will face immigrant issue.

My question from airline and goibibo, why you committed for accommodation or why not provide.

Due to this issue i pass whole night on airport terminal.

I need compancation for this inconvenience as i pay to money of airline for my comfort.

Please pay my compensation otherwise i will take legal action against airline or goibibo.

Thanks

Regards

Vikas chauhan

M. No.[protected]

Apr 14, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Mar 13, 2019

Ibibo Group / Goibibo Customer Care's response Dear Vikas k7marchauhan,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLIf850f[protected].

We tried speaking with you on [protected], however, the call could not connect.

We regret the ambiguity and understand your concern about the flight delay. However, this is an uncontrollable situation wherein Goibibo cannot be held responsible as we are just the intermediate service providers here giving our customers a platform to compare the prices and book accordingly.

We'll share feedback with the airlines for better customer experience. Also, recommend you to check directly with the airlines on any compensation.
Many thanks once again for choosing Goibibo.

Assuring you best of our services.

Regards,
Team Goibibo

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Address: 560073

Sir, i have booked ticket in goibibo booking id - gobuskmbd[protected] traveling dated 20.04.2019 by giving mobile number same number i am entering for cancellation of tickets it is not allowing and i am calling to customer care number with registered mobile number it is saying as you don't have any upcoming booking i couldn't reach customer care kind help me regarding this issue

Apr 19, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2019

Ibibo Group / Goibibo Customer Care's response Dear Divakara Rao 07,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOBUSKMBd[protected].

We checked account details and observed that our team already reverted with the closure, stating your ticket has been cancelled with the cancellation charges of Rs 292/- and your remaining refund has been initiated from our end.

It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

For any clarification, please revert on the Ticket #27106838.

Assuring you best of our services.

Regards,
Team-Goibibo

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Vaibhavweb

from Noida, Uttar Pradesh

Mar 13, 2019

Dear I had payment via ur portal
And now got refund in ur portal
Which is showing validity date of my amount
Is it ur money or mine how can you show validity period of my money
Its not your reward point
I want my money back in my account

Chonu123

from Bengaluru, Karnataka

Mar 13, 2019

I have booked bus ticket from Bangalore to Mangalore but did not receive PNR or any other details on mail nor on message..Now I want to cancel it and get my amount 633/- from my corp bank account pls help me
Name: Skanda Rao
Booking date:4/3/19 at 10 50am
Journey date:8/3/19

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Address: Goregaon City Centre, Mumbai City, Maharashtra, 400007

I have booked a car pickup on 9th march 18 morning at 4am and the car not turned up, i started calling and later called the car owner, as per car owner car was standing at the pickup point, we took the luggage and went down after waiting n calling for half an hour car arrived.
Once we reached the drop location we paid the said amount and the driver asked for extra 250 saying it's a night driver allowance. Which we paid by cash.
Later i started getting call and abusive messages from the car owner, i have the message backup.
I have blocked the owner. But have raised the complaint in goibibo review, but no response.
The car start kilometer was sent at the arrival time and the end time msg was never shown.
I was in a spiritual place for silence, and have metally faced issues. This type of approach is not acceptable from a brand.

Apr 19, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2019

Ibibo Group / Goibibo Customer Care's response Dear Anushka Suvarna,

Greetings from Goibibo.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Mar 19, 2019

Ibibo Group / Goibibo Customer Care's response Dear Anushka Suvarna,

Greetings from Goibibo.com

We tried speaking with you, however, the call could not connect.

We are resolving this case, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo ASAP to assist you further.

Regards,
Team Goibibo

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Address: Parth , Bachubhais chawl, a ward, kubernagar, ahmedabda - 382340, 382340

Hello team,

I had a booking of hotel sun park resort of manali from 11th march to 14 march'19 with the booking id: htl3sdyfbv. I have to cancel the same due to medical emergency at home and i have informed to the goibibo team about it and they told me they will check with delight team and get back to me. This query is pending more then 15days and every day i talk with customer care and sending email as well. I am using the goibibo since long time and never faced issue like this before. We have paid of rs. 7878 for this booking and not refunding this amount is trouble for the middle class family. Kindly do the needful to refund the amount, or let me know any other option if i can use this amount in future booking from goibibo.

Regards,
Nachiket - [protected]

May 7, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Mar 13, 2019

Ibibo Group / Goibibo Customer Care's response Dear Nkamlekar,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDAND3SDYFBV.

We checked booking details and observed that our Management team is already working on your concern and will connect with an update shortly.

For any clarification, please revert on the Ticket #26935436.

Assuring you best of our services.

Regards,
Team-Goibibo

Mar 15, 2019

Updated by Nkamlekar Hello Team,

Thanks for your update and we also submitted the medical documents required by your team ( Ravipal ) on email about the medical emergency.
Appreciate your support on it to do the needful.

Regards,
Nachiket - [protected]

Mar 25, 2019

Updated by Nkamlekar Hello Team,

Kindly share the latest update on the raised query.

Regards,
Nachiket - [protected]

Verified Support

Apr 01, 2019

Ibibo Group / Goibibo Customer Care's response Dear Nkamlekar,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDAND3SDYFBV.

We checked booking details and observed that our Management team already replied with the closure, stating the hotel management has denied for any refund against this booking.

For any clarification, please revert on the Ticket #26935436.

Assuring you best of our services.

Regards,
Team-Goibibo

May 01, 2019

Updated by Nkamlekar Hello Team,

Please be kind to share the feedback as we are not asking for refund of amount, we just want to make the adjustment of the amount in future trip. We have paid for the service which we never used, so as a gesture its responsibility of Goibibo to how they can serve it to customer. We cancelled the trip and that is due to some medical emergency at premises and we also submitted the required proof for the same .

Appreciate your positive feedback on it.

Regards,
Nachiket - +91 [protected]

Jun 26, 2019

Updated by Nkamlekar Hello Team,

Still no resolution on query.

View replies

Manoj P Tiwari

Mar 13, 2019

They doesn't provide refund after tacking all the document why we want to cancel the booking.

Nkamlekar

from Chennai, Tamil Nadu

Apr 22, 2019

Hello Team,

We are receiving this type of response from big company like goibibo, where they are not able to negotiate with the hotel management for the refund. They took the money for the unused trip and keep that in their pocket. We also give an option to adjust the same in any future trip, but still they are not able to do that. We dont beleive that this is correct step for any customer satisfaction. Kindly do the needful to resolve the same asap.

Regards,
Nachiket - [protected]

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I had booked a flight tickets from mumbai to colombo and back for 2 ppl. The actual sum total on invoice is 19.9k inr and i was charged 29k inr. I had also opted in for travel insurance but although i was charged, they are saying i didn't pay. Called them 10 times since feb, spoke to different person each time and no one has offered an explanation for overcharge. Very poor customer service, no one willing to take ownership. I'm traveling on 15 mar, hence there isn't much time left now.
Goibibo ticket[protected]

May 11, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

Ibibo Group / Goibibo Customer Care's response Dear [protected]@gmail.com,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOMUPKGINTf40cf49104.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

For any clarification, please revert on the Ticket #27069159.

Assuring you best of our services.

Regards,
Team-Goibibo

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Apr 08, 2019

Ibibo Group / Goibibo Customer Care's response Dear [protected]@gmail.com,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOMUPKGINTf40cf49104.

We checked booking details and observed that our team already reverted with the invoice requested.

For any clarification, please revert on the Ticket #27069159.

Assuring you best of our services.

Regards,
Team-Goibibo

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To travel
0 minutes agodetails
I had booked a hotel through goibibo booking number :-htlvn8ms8h
Of 10.03.19 instead of 11.03.19
So, i cancelled the booking, but, even though the day wrongly booked had passed before i had booked out of the total amount of 924 i just got a refund of 18/- even though the cancellation was done in 5 min.
This is blatant disregard to professionalism. Even the airlines don't exibit such dictatorship.
I demand atleast 50% refund.

Apr 12, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

Ibibo Group / Goibibo Customer Care's response Dear Sumnahalvi,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOHTLDV3VN8MS8H.

In reference to your concern, please be advised that booking cancellation policy is Non-Refundable, in case of cancellation or No Show.

Please refer to the cancellation policy attached on the confirmation voucher sent, same was displayed before booking as well: Non-Refundable on cancellation or No Show.

We hope the above clarifies.
Apologies for the trouble caused.

Assuring you best of our services.

Regards,
Team Goibibo

Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo reviews & complaints page 172

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zero refund on cancellation of hotel booking of manali sun park resort

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overcharge 29000, amount total was 19000

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