Ibibo Group / Goibibo Complaints & Reviews

Hi,

I have booked flight from delhi to dublin through goibibo.
My flight 12 mar 2019 from delhi to london heathrow. Flight no vs301
And same day london heathrow to dublin flight no ei177

But flight no vs301 was delay from delhi and virgin atlantic staff say to me that your dublin flight will 13 mar 2019 of 6.25am then i ask question from virgin atlantic that where will i stay then virgin staff member say to me that we will provide accommodation to you for night stay but in london, virgin staff member provide only accommodation letter of outside terminal3 and after provide letter they said to me that you have not british password hence we will not suggested to you for virgin accommodation as if you will cross airport boundary then you will face immigrant issue.

My question from airline and goibibo, why you committed for accommodation or why not provide.

Due to this issue i pass whole night on airport terminal.

I need compancation for this inconvenience as i pay to money of airline for my comfort.

Please pay my compensation otherwise i will take legal action against airline or goibibo.

Thanks

Regards

Vikas chauhan

M. No.[protected]

Sir, i have booked ticket in goibibo booking id - gobuskmbd[protected] traveling dated 20.04.2019 by giving mobile number same number i am entering for cancellation of tickets it is not allowing and i am calling to customer care number with registered mobile number it is saying as you don't have any upcoming booking i couldn't reach customer care kind help me regarding this issue

I have booked a car pickup on 9th march 18 morning at 4am and the car not turned up, i started calling and later called the car owner, as per car owner car was standing at the pickup point, we took the luggage and went down after waiting n calling for half an hour car arrived.
Once we reached the drop location we paid the said amount and the driver asked for extra 250 saying it's a night driver allowance. Which we paid by cash.
Later i started getting call and abusive messages from the car owner, i have the message backup.
I have blocked the owner. But have raised the complaint in goibibo review, but no response.
The car start kilometer was sent at the arrival time and the end time msg was never shown.
I was in a spiritual place for silence, and have metally faced issues. This type of approach is not acceptable from a brand.

Hello team,

I had a booking of hotel sun park resort of manali from 11th march to 14 march'19 with the booking id: htl3sdyfbv. I have to cancel the same due to medical emergency at home and i have informed to the goibibo team about it and they told me they will check with delight team and get back to me. This query is pending more then 15days and every day i talk with customer care and sending email as well. I am using the goibibo since long time and never faced issue like this before. We have paid of rs. 7878 for this booking and not refunding this amount is trouble for the middle class family. Kindly do the needful to refund the amount, or let me know any other option if i can use this amount in future booking from goibibo.

Regards,
Nachiket - [protected]

I had booked a flight tickets from mumbai to colombo and back for 2 ppl. The actual sum total on invoice is 19.9k inr and i was charged 29k inr. I had also opted in for travel insurance but although i was charged, they are saying i didn't pay. Called them 10 times since feb, spoke to different person each time and no one has offered an explanation for overcharge. Very poor customer service, no one willing to take ownership. I'm traveling on 15 mar, hence there isn't much time left now.
Goibibo ticket[protected]

To travel
0 minutes agodetails
I had booked a hotel through goibibo booking number :-htlvn8ms8h
Of 10.03.19 instead of 11.03.19
So, i cancelled the booking, but, even though the day wrongly booked had passed before i had booked out of the total amount of 924 i just got a refund of 18/- even though the cancellation was done in 5 min.
This is blatant disregard to professionalism. Even the airlines don't exibit such dictatorship.
I demand atleast 50% refund.

No refund received even when transaction failed.

Complaints:
1. No timely response from support team
2. Even my bank confirmed money deposited to the merchant account goibibo doesn't accept it.
3. My transaction is saying booking under progress even 1month after attached the screenshot for the same
4. Please refund my debited amount

Goibibo service ticket no.[#26955593]

Hi,

This is regards to an cancelled trips against pnr mjt7nn
The trips been cancelled via indigo airlines directly, and have been notified that the refundable amount is proceeded to goibibo team. After contacting to goibibo team, i have been confirmed that the refundable amount is initiated and will be credited to my account within 5-14 working days. Which i have not yet received. I called several time to goibibo customers, and they said no need to worry, you will get the amount refunded. After having conversation with ms. Roopa she had asked me to submit the statement to available the details. Which will take up yo 24-48 hours. She supposed to send me a sms link that i can submit the statement throughout. Which is also not sent to me. I need my money refunded whether its small amount or big. This can raised me in higher legality. Please look into this issue and get it done asap.

Please be informed that my go-cash (Cashback/incentive) amount got expired at 3am of expiry date. It means it is expired before the sunrise of expiry date so how can goibibo give such false closing date to customers.

It is an act of cheating that go cash gets expired before the morning of expiry date.

Their customer care guys said on a recorded call that it was expired at 3am apprx of 28th feb.

You...

Goibibo is cheating their customers very smartly.

I booked a hotel through goibibo generally i get the invoices from the hotel but this time hotel didn't shared me the invoice as the the fare which was charged from goibibo was higher then the hotel and then the hotel staff denied to give the gst invoice.

Now i asked customer care executive of goibibo for the invoice they had given me

I have booked cab also by paying 99 rupees along with this ticket, but i dont get any cab details... When i will get cab details..???
I have booked cab also by paying 99 rupees along with this ticket, but i dont get any cab details... When i will get cab details..???
I ahve tryint to contact customer support... They are not sending any reply
Pnr/booking ref.: mh2v2t

On 21st january i requested for a date change for a flight from singapore to delhi.
I paid using my debit card with the customer care executive on line.
He said the payment didn't get through and he sent me another link through which i paid once again and it got through and my date change request was completed.
But on my account it shows that the amount has been debited and accepted by the merchant.
I have contacted the goibibo team regarding this and they asked me to contact the bank regarding this.
I did contact the bank and they gave showed me the transaction history which clearly shows that the transaction was completed.
The bank said that they need a statement from the merchant for reversal of the amount.
Please check into it and please resolve soon.
It been more than a month now.

I got booking at indigo airline flight with the help of goibibo having these pnr - keyzxp &
Xkmg6k, a complete roundtrip. I booked that confirmed ticket on 09/01/19. After few days i got i a msg from indigo airline & ie;
"dear 6e customer, ref. Pnr-keyzxp, your currently booked indigo itinerary is effected due to operational reasons. We have re-booked you on 6e 3645/ 505, gau-del/del-goi 12 mar[protected] /[protected]. To stop receiving repeated notification, we request you to accept, choose alternate flt or cancel at no charge"

"dear 6e customer, ref. Pnr-xkmg6k, your currently booked indigo itinerary is effected due to operational reasons. We have re-booked you on 6e 5532/ 251, goi-del/del-gau 17 mar[protected] /[protected]. To stop receiving repeated notification, we request you to accept, choose alternate flt or cancel at no charge"

Then, because of some personal reasons, i cancelled my flight directly with the airline on 24/02/19, cancellation was successful done that day. I also verified with the airline that i will get 100% refund.

Then i confirm with the airline yesterday that they refund all the money to goibibo...
If so, then i tried to cancel again in the goibibo app, but they are showing me that i will get only 1000 refund approx, see the attachment...
I request goibibo kindly help me to get my hard-earned money...

Regards
Rajdeep sarmah
[protected]
Sarmah. [protected]@rediffmail.com

On 9h march 2019 i made 2 transactions on goibibo for train booking delhi to mumbai. An amount of rs. 10940/- plus 10840/-was deducted but the ticket was not booked. I have not got the refund yet as promised by goibibo that it would be refunded.
Please take acton on this regard as soon as possible and make sure that my money is refunded as soon as possible
Sandeep
[protected]

It was worse experience dealing with customer care service goibibo. I asked for my flight rescheduling or refund since last one week but no feedback on mail as well as on phone.

I am calling customer care frequently and same response getting that u will get call back on high priority. Repeat telecast by different customer care officer.

What to do in such cases?

Hi,
May i know the procedure to get full refund for cancellation directly with airlines done one week back? I was expecting the amount rs 9461 to be added to my goibibo account the cancelled flight from hyderabad to chandigarh on 02.04.19
I have received an email from the indigo airlines for full refund. When i tried to cancel tickets from goibibo website i don't have the option for full refund, so i did not confirm for the cancellation.
Kindly do the needful.
Regards,
Ravikanth
Email id:
[protected]@gmail.com

Hi,
I had locked the flight fair for 24hrs, as they have the locking fair policy.
I had made the payment before 24hrs.
Technically and as per policy i should get my booked tickets.

But goibibo is rejecting me in issuing my tickets even after successful payment
This is causing me a mental harrasment and if this is cancelled, my whole trip will get cancelled in which i have invested lot of money.

I want to sue goibibo for 10 lakhs and make sure this cheap company do not betray other customers like this

My booking id is rmdpfhjok

I have booked a room for double occupancy at hotel shilpa residencyl, mulund, lbs marg, from 25.2.19 to 17.3.19, vide booking ud htlbxrck8y.

2. Due to some personal problems, i want to check out one day earlier ie on 16.3.19 instead of on 17.3.19.

3. I made a request at reception counter yesterday. They told me to contact goibibo.

4. I called goibibo today ie 8.3.19 at 11.10 am and talked with miss neha.

5. She told me that she will contact hotel and revert back to me within 20 minutes. She has not called me till 5.30 pm

6. Sir, this is not cancellation of the whole trip, but reducing my stay at hotel by one day only, that is also due to some personal problems. Kindly consider the same and advise hotel accordingly.

7. Thanking you and waiting for your favourable response.

Yours faithfully

Shiv p ahuja

I have booked two tickets from dubai to hyderabad for[protected]. Requested and clearly mentioned for one ticket cancellation and second one should not be cancelled. But goibibo team cancelled both of my tickets. I got to know the same in airport. Immediately i have called goibibo team they said that they have cancelled two tickets mistakenly, asked us to book one more ticket and they will work on the complaint. Every time i have called them for followup, their customer care making me to wait 20+ minutes and not responding. Called so many times but no response.

Cancelled ticket pnr: gw7s8d

Because of their mistake i have lost rs 24000 for my ticket.

Please help me.

On 1st march, 2019 i tried to booked a train ticket from ndls to mmct train no. 12952. I submit my all necessary details for ticket booking and made payment through my google pay account, after payment goibibo doesn't redirect me to irctc website but it shows some error and take me back to payment page. But my google pay account shows payment received by party but you guys said "payment didn't received by us", current status showing failed and said if any money deducted will refund in your bank in 5 - 14 working days. But i m not able to contact your management whenever i called on your customer support number that send me a link of chat. What is this # i didn't expected this, you deduct my money within seconds but why take so much time in refund, also this will force me to not use your app again and even i can not talk with management regarding my status. Also there was written if didn't get refund call your bank but there is no fault from my bank end as your app shows some error, it does not redirect me to irctc website for completing my booking. Please take this seriously and start working on my complaint regarding refund.
Goibibo booking id : trnaf9xswt858i