Ibibo Group / Goibibo Complaints & Reviews

Hello,

I had cancelled a International sector Chicago Mumbai for the 10th Dec 2017 in November 2017. PNR number is TUAAG7SD0. PNR : UGFUOH Passenger Name : Nirmala Muralidharan.

the refund has still not been processed till date for last 4 months and there is false assurance of the money already transferred last week and the latest being today that it will be transferred in 5-7 working days.

I spoke to Jetairways airlines directly and they told me that the maximum cancellation charges is Rs 8000 only

Even after disputing so much, the amount which goibibo agreed was 12, 175 and suddenly today I receive the amount which will be transferred is Rs 10, 184.00

The total amount I spend was Rs 34, 273.00

Rs 22, 098 is towards cancellation which is complete cheating and fraud.

I need an immediate help from your side for the refund amount to my account through which the booking was made

the customer care is complete cheat as everytime the reason is different for delay.

I am attaching a the emails sent from them on Feb 26th and 11th march showing two different figures and automatic message which is coming from November 18th till date.

Also the Airlines wants to share the customer bank statement etc which is against the rules.

On Sun, Mar 11, 2018 at 10:59 PM, wrote:
Dear Nirmala,

Your refund request for following transaction is being processed
and the money should reflect in your account within 5-7 business days.

Transaction ID: GOFLI015be[protected]
Refund Amount 10684.00
Merchant: www.goibibo.com

Please quote your reference id: [protected] for any future communication.
Thanks and Regards,
PayU on behalf of www.goibibo.com

Date: Sun, Jan 7, 2018 at 5:05 AM wrote

Dear Nirmala,

Your refund request for following transaction is being processed
and the money should reflect in your account within 5-7 business days.

Transaction ID: GOFLI015be[protected]
Refund Amount 12175.00
Merchant: www.goibibo.com

Please quote your reference id: [protected] for any future communication.
Thanks and Regards,
PayU on behalf of www.goibibo.com

Dear management,

My booking id is :- tuakr04za

My travel date was 1st march 2018 (Doha - ahmadabad) and return date was 31st march 2018 (Ahmedabad - doha).

I already cancelled flight ticket (My wife, chandni jaimin panchal) on 18th feb 2018. I have attached the confirmation email to from goibibo.

I have spoken with your customer service team with more than 5 to 6 times. I got false promises from them. But i still not received and credited my refunded amount to my account yet.

I completely tired to deal with goibibo team now.
Finally i escalate this issue to goibibio management finally.

Right now i am in qatar. Please contact from below number
+[protected]

Regards
Jaimin panchal

I booked a ticket using goibibo in kotak mahindra mobile app but now i did not getting the cancellation process i gave correct number but the system replacing you did not have any tickets by this number. Now i want to reschedule or cancel the ticket but am not getting any information from the goibibo i got customer care numbers but that are not connecting any way

Sir i booked train ticket (Same ticket 2 transactions done) on jan11 at 10.30am and 11.10am amounts 245rs, 245rs deducted for two transactions from my account. I received one refund 245rs same day, 2nd refund not received from goibibo i consult goibibo team they said to me 2nd transaction amount of 245rs didn't captured by the goibibo please consult your bank. But i observed that amount 245 credited to [protected]@icici

Sir
During my train ticket booking through irctc i was redirected to fednet internet banking for payment. But i saw the merchant name was ibibo web pvt ltd. But it can't be edited also. So i proceed with the payment and i lost money. Kindly refund that amount immediately. The transaction was done in 01/03/2018 and lost amount is rs316.80.
Bill reference number of the transaction is [protected]
Screen short of that transaction is also attached here

I had made online payment Of Rs 52.34/- Towards Manappuram Gold loan Via Ibibo Web Pvt Ltd On 07.03.2018 With Transaction No StUBP[protected]/ For Loan No Ending with 1965 but the amount has been debited from my bank account with BANK OF INDIA but the payment has not been received by manappuram so please do the needful at the earliest

Regards
ROSHAN MAHADE

On 13/02/2018, when i tried to purchase the item “usb 2.0 to vga display adapter jua170” from seller user id ganpatiglobal listed in www.ebay.in, an amount of rs 2067 was debited from my federal bank account to ibibo web private ltd through net banking. No confirmation email was received from ebay.in. Seller confirmed that they have not received the amount. I have reported to ebay.in by chat immediately with all available details. On 22/02/2018 and 01/03/2018 i have reminded ebay.in, but no action so far. I need the full refund of rs 2067. Transaction id s26815786, transaction details: 13 feb 2018 12.08 pm fn/shp/[protected]/[protected]/ibibo web private ltd

Sir
On 2nd march, 2018, i had booked air ticket from delhi to lucknow airport for 17.03.2018 at rs.8545/- through goibibo app. Pnr no b6136j later, i found that i have booked ticket for 13.03.2018 instead of ticket for 17.03.2018. Immediately reschedule it to 17.03.2018 but i had to pay rs. 8695/-. Interestingly, i got no refund from above rescheduling. Many times i have contacted them over their telephone. But, no acceptable explanation is received from them. When i booked the ticket it was written partially refunded, i am really astonished for their high handedness of goibibo. Under the circumstances, i will be forced to leave the goibibo application... Request you to look into the matter and refund the amount.

Dear customer care dept. Its been three days your customer care team trying to justify their mistake. I booked "delux room" at the elanza for 2 nights. I never made any request for twin sharing twin bed room and non smoking room. But on your booking shared with hotelier, they got special request raised from your team, mentioning twin bed room and non smoking room.

Two thing i want to make it clear, i was single person travelling, then why would i need twin bed room, and i do smoke they why you people booked non smoking room for me.

I have attached a image of booking letter shared by goibibo to elanza.

Please explain how these special request came on my booking.

Due to your mistake i had to sleep on single bed, and had to fight hotel team at 1am night for my room.

Iq level of your all agents who attended my case, is excellent who could not understand simple mistake made by goibibo or they wanted to justify their mistake and want to make fool out of me.

Still after reviewing this booking document of booking, your expert team thinks they never made any mistake. Then next time i and my company will think twice making bookings though goibibo.

Sir
On 26th January, 2018, i have booked air ticket from pune to kolkata via Mumbai airport for 26.02.2018 at Rs. 17191/- through Goibibo App. Later, I found that I have booked ticket for 26.02.2018 instead of ticket for 26.01.2018. Immediately reschedule it to 26.01.2018 but i had to pay Rs. 22202/-. Interestingly, I got no refund from above rescheduling. Many times I have contacted them over their telephone. But, no acceptable explanation is received from them. I am really astonished for their high handedness of Goibibo. Under the circumstances, i will be forced to leave the Goibibo application. Goibibo Authority should look into it.

Yours'faithfully

Chitta Ranjan Samal
M- [protected]

Booking id: htl4gcr34r
Booked on fri, dec 29, 2017

I have cancelled my booking on 30th dc'17 but i did not get the money back. I am calling up goibibo since last 2 months but they always say that they are not getting any reply from finance team.
Now, suddenly they are saying that they have refunded the amount and if you did not get it, then please contact your bank.
They are making fool of me by not refunding my money. They did not provide any proof that they have refunded the amount or not.
Please help.

Sidharth
[protected]

Dear sir

Subject - goibibo booking id: htl4nnbwag, hotel booking id:[protected], regarding

Please refer to the captioned details against booking the hotel “the village resort” at mandvi for one day ie 24th feb’2018 through goibibo, i would like to lodge my complaint against goibibo as i was being cheated by this company.

It is on 24th feb’18 at approx 10.30 am, when as per my schedule arrived at the said hotel along with my family, i was informed by the hotel management that there is no agreement with goibibo now and they don’t allow us to stay there. It was really insulting for me to get such harsh treatment. I immediately contact the goibibo customer care and shared all the said incidents with them, they told me that some pending issue are with the hotel and asked me to book some other hotel at my end. It was really shocking for me get such type of treatment at the last moment.

I immediately cancelled my trip and returned back to ahmedabad. This is the same company which i referred to everyone for their trip but now at this time i feel that i was wrong in understanding the motto of the company. This incident not only broken my trust over the company but i lost my time and money as well.

Hence with the little bit expectation i requested you to kindly justify the following points :

1. Why the company has booked the hotel that have some pending issue with them?
2. Why the company have not intimated me earlier for the same?
3. Why the company has not make some alternate arrangement of my stay at their end?

Even after this i got sms from goibibi to share my stay experience at the said hotel. All this shows that the company has lost its integrity and common people faith.

Please justify your action immediately before i being proceed further to some other forum to get the justice.

Regard

Shafe aziz
Senior manager
Union bank of india
Ahmedabad
Mob - [protected]

I have paid an amount of rs — 1783 on 17/02/2018 (Online transfer0 for a paper publication on 24/02/2018. But it is noted that the paper publication is not done on 24/02/2018.
Please refund the money. The reference number is — fn/shp/[protected]/ibibo. Since the paper publication is not done please credit the maney to my account.
Account — [protected]
Federal bank
Br — pongummoodu — ifsc code — fdrl0001307
Trivandrum district
Kerala state

We have booked a hotel on ibibo.com at the village resort, mandvi, gujarat for 24 feb-25 feb, 2018. We had got confirmation message from ibibo about hotel stay. But when we reached hotel, hotel management has informed that we are not dealing with ibibo as they are not giving us timely payment. And they have denied the stay even after much request. Hotel management has also told that we have not given any confirmation to the ibibo. So the ibibo has cheated us by giving false confirmation message. Then we have talked to ibibo representative. They have told to wait for 10 min to get querry resolved but they have not given a single call even after an hour. Then after repeated follow up they have come with a solution to arrange a stay at downgraded hotelwhich was not acceptable as per our conveniency. And that also after repeat follow up from our end. We had been mentally harrased due to inconveniency caused due to change in our tour plan and travelling difficulties and spoiled half of our day talking to ibibo representative. Also the family was disturbed a lot without any stay arrangement in the nearby vicinity.

This complaint is regarding goibibo company. I had booked my ticket for 2nd feb 2018 which i wanted to cancel on 1st feb 2018 and i was told that my ticket is cancelled and i will receive refund amount of rs.700 in my account which i have not yet received. Its been 14 days now. Following are my booking details: transaction id:trnaewqpv6nx2k
Ref id: [protected]
Pnr : [protected]
Source: bkj destination: ltt
Ticket date: 02 feb 2018
Passenger names: mrs leena lewis,
Mr henry lewis, mr nathan d'souza
I request you to please help me to get my refund amount back.
Thanking you

Dear Sir
I Faisal Ibne Rauf S/O- Mr Rafeeq Ahmad Siddiqui R/O- 98/60 Nazir Bagh Becon Ganj Kanpur. I was Booked a room Hotel York Inn a Boutique on 19/02/2018 located at lucknow by Goibibo mobile app. I booked my room with free morning breakfast and free wifi and toiletries but when i checked in hotel and completed all check in formalities of hotel when i asked for free morning breakfast then hotel staff told us you are not illegible for that. Then i shown my payment slip to hotelier which has payed by goibibo and goibibo send the clearly mentioned in that i have booked with free breakfast room. Hotelier deny the same and goibibo also not entertain for i have whole night communicate with hotelier and goibibo team. both was blaming on each other. I suffer whole night although i have full payment to goibibo. I have many time communicated with goibibo but they did not any satisfactory answer now. I harassed and cheated by goibibo. kindly do the action against goibibo so in future others customer are not suffered like me.
thank you
Faisal Ibne Rauf

I tried to book ticket (RS.19787) on 8 Feb 2018 through GOIBIBO app and I received OTP from bank (SBI). Upon entering the OTP the app became non resposive and eventually crashed. I tried to book the ticket again and same happened again.
Upon checking the bank statement Rs. 19787 got deducted twice from my account.Transaction details are below:

1. 8 Feb 2018, Txn#142464, RS.19787
2. 8 Feb 2018, Txn#168008, RS.19787

As I checked with GOIBIBO customer care they informed these payments were not received and they cannot provide the ticket.
Now I'm wondering where my money has gone and please do the earliest to return the amount to My bank account.

I was subscribed with ibibo.com and i had an email account with them. They discontinued their email service and hence my email account has also been discontinued. I want to complaint about my data lost which was stored in my emails, i also had some useful and important emails which was needed for future use. I would request you to lodge my complaint and tell them to provide the data that was in my email account. I hope for some required action from your side. My contact details name:pon gnanamoorthy contact email id:[protected]@gmail.com lost email id: [protected]@ibibo.com

Dear team,

Seriously this is a serious issue, i have an international flight which will depart at 4.00 am from chennai and now your flight has been delayed.

Flight details from mumbai: sg - 679

Flight details from chennai to colombo: depart: 4.00 am

In case if i miss my flight from chennai then who is responsible for the same.

But somehow i connected to goibibo customer service, and what i got the answer is the customer agent was rubbish.

I tried calling him but no response.

Re: [#20337194] general query - int flight new booking - booking enquiry including fees and charges

Pls guide.

Regards
Sunil
[protected] / [protected]

I had a flight on 18th feb at 7:00pm from amritsar to pune via delhi. I tried making online enquiry bt because of website problem no details were shown for amritsar to delhi flight, wherein i can found all necessary details for that flight on internet, but no details for amritsar to delhi fight that is why i made customer care enquiry at 4:00 pm asking for my flight timings. The customer care executive said that it's a domestic flight, gates will be closing before 45 minutes of departure.
I reached airport at 6:10pm and asked for check-in, there was no executive of air india. I was not able to find any employee over there bear counter. I searched for 3 minutes than i found one executive he said that your was international now we cannot help you.
I asked him to contact inside but he refused to do so.
I still had some to check in but no one was there to do it.
Even after making enquiry it was informed that flight is domestic. When i went there dey said it is international we can't do anything check in is not allowed.
I was not travelling internationally i was travelling till delhi throught that flight.
The executive present over there didn't even made any effort or tried to help. Instead said you can leave from here and try jet airways they might have any left seat
I was not given any proper information regarding the timings.
I had to book another flight to pune that cost me 12k approximately
There was no executive of airline over there i was not even allowed to leave airport premises as executive of airlines was supposed to escort me.
I waited there for 1 hour.
I want my refund for the flights.