Ibibo Group / Goibibo Complaints & Reviews

Sir
On 26th January, 2018, i have booked air ticket from pune to kolkata via Mumbai airport for 26.02.2018 at Rs. 17191/- through Goibibo App. Later, I found that I have booked ticket for 26.02.2018 instead of ticket for 26.01.2018. Immediately reschedule it to 26.01.2018 but i had to pay Rs. 22202/-. Interestingly, I got no refund from above rescheduling. Many times I have contacted them over their telephone. But, no acceptable explanation is received from them. I am really astonished for their high handedness of Goibibo. Under the circumstances, i will be forced to leave the Goibibo application. Goibibo Authority should look into it.

Yours'faithfully

Chitta Ranjan Samal
M- [protected]

Booking id: htl4gcr34r
Booked on fri, dec 29, 2017

I have cancelled my booking on 30th dc'17 but i did not get the money back. I am calling up goibibo since last 2 months but they always say that they are not getting any reply from finance team.
Now, suddenly they are saying that they have refunded the amount and if you did not get it, then please contact your bank.
They are making fool of me by not refunding my money. They did not provide any proof that they have refunded the amount or not.
Please help.

Sidharth
[protected]

Dear sir

Subject - goibibo booking id: htl4nnbwag, hotel booking id:[protected], regarding

Please refer to the captioned details against booking the hotel “the village resort” at mandvi for one day ie 24th feb’2018 through goibibo, i would like to lodge my complaint against goibibo as i was being cheated by this company.

It is on 24th feb’18 at approx 10.30 am, when as per my schedule arrived at the said hotel along with my family, i was informed by the hotel management that there is no agreement with goibibo now and they don’t allow us to stay there. It was really insulting for me to get such harsh treatment. I immediately contact the goibibo customer care and shared all the said incidents with them, they told me that some pending issue are with the hotel and asked me to book some other hotel at my end. It was really shocking for me get such type of treatment at the last moment.

I immediately cancelled my trip and returned back to ahmedabad. This is the same company which i referred to everyone for their trip but now at this time i feel that i was wrong in understanding the motto of the company. This incident not only broken my trust over the company but i lost my time and money as well.

Hence with the little bit expectation i requested you to kindly justify the following points :

1. Why the company has booked the hotel that have some pending issue with them?
2. Why the company have not intimated me earlier for the same?
3. Why the company has not make some alternate arrangement of my stay at their end?

Even after this i got sms from goibibi to share my stay experience at the said hotel. All this shows that the company has lost its integrity and common people faith.

Please justify your action immediately before i being proceed further to some other forum to get the justice.

Regard

Shafe aziz
Senior manager
Union bank of india
Ahmedabad
Mob - [protected]

I have paid an amount of rs — 1783 on 17/02/2018 (Online transfer0 for a paper publication on 24/02/2018. But it is noted that the paper publication is not done on 24/02/2018.
Please refund the money. The reference number is — fn/shp/[protected]/ibibo. Since the paper publication is not done please credit the maney to my account.
Account — [protected]
Federal bank
Br — pongummoodu — ifsc code — fdrl0001307
Trivandrum district
Kerala state

We have booked a hotel on ibibo.com at the village resort, mandvi, gujarat for 24 feb-25 feb, 2018. We had got confirmation message from ibibo about hotel stay. But when we reached hotel, hotel management has informed that we are not dealing with ibibo as they are not giving us timely payment. And they have denied the stay even after much request. Hotel management has also told that we have not given any confirmation to the ibibo. So the ibibo has cheated us by giving false confirmation message. Then we have talked to ibibo representative. They have told to wait for 10 min to get querry resolved but they have not given a single call even after an hour. Then after repeated follow up they have come with a solution to arrange a stay at downgraded hotelwhich was not acceptable as per our conveniency. And that also after repeat follow up from our end. We had been mentally harrased due to inconveniency caused due to change in our tour plan and travelling difficulties and spoiled half of our day talking to ibibo representative. Also the family was disturbed a lot without any stay arrangement in the nearby vicinity.

This complaint is regarding goibibo company. I had booked my ticket for 2nd feb 2018 which i wanted to cancel on 1st feb 2018 and i was told that my ticket is cancelled and i will receive refund amount of rs.700 in my account which i have not yet received. Its been 14 days now. Following are my booking details: transaction id:trnaewqpv6nx2k
Ref id: [protected]
Pnr : [protected]
Source: bkj destination: ltt
Ticket date: 02 feb 2018
Passenger names: mrs leena lewis,
Mr henry lewis, mr nathan d'souza
I request you to please help me to get my refund amount back.
Thanking you

Dear Sir
I Faisal Ibne Rauf S/O- Mr Rafeeq Ahmad Siddiqui R/O- 98/60 Nazir Bagh Becon Ganj Kanpur. I was Booked a room Hotel York Inn a Boutique on 19/02/2018 located at lucknow by Goibibo mobile app. I booked my room with free morning breakfast and free wifi and toiletries but when i checked in hotel and completed all check in formalities of hotel when i asked for free morning breakfast then hotel staff told us you are not illegible for that. Then i shown my payment slip to hotelier which has payed by goibibo and goibibo send the clearly mentioned in that i have booked with free breakfast room. Hotelier deny the same and goibibo also not entertain for i have whole night communicate with hotelier and goibibo team. both was blaming on each other. I suffer whole night although i have full payment to goibibo. I have many time communicated with goibibo but they did not any satisfactory answer now. I harassed and cheated by goibibo. kindly do the action against goibibo so in future others customer are not suffered like me.
thank you
Faisal Ibne Rauf

I tried to book ticket (RS.19787) on 8 Feb 2018 through GOIBIBO app and I received OTP from bank (SBI). Upon entering the OTP the app became non resposive and eventually crashed. I tried to book the ticket again and same happened again.
Upon checking the bank statement Rs. 19787 got deducted twice from my account.Transaction details are below:

1. 8 Feb 2018, Txn#142464, RS.19787
2. 8 Feb 2018, Txn#168008, RS.19787

As I checked with GOIBIBO customer care they informed these payments were not received and they cannot provide the ticket.
Now I'm wondering where my money has gone and please do the earliest to return the amount to My bank account.

I was subscribed with ibibo.com and i had an email account with them. They discontinued their email service and hence my email account has also been discontinued. I want to complaint about my data lost which was stored in my emails, i also had some useful and important emails which was needed for future use. I would request you to lodge my complaint and tell them to provide the data that was in my email account. I hope for some required action from your side. My contact details name:pon gnanamoorthy contact email id:[protected]@gmail.com lost email id: [protected]@ibibo.com

Dear team,

Seriously this is a serious issue, i have an international flight which will depart at 4.00 am from chennai and now your flight has been delayed.

Flight details from mumbai: sg - 679

Flight details from chennai to colombo: depart: 4.00 am

In case if i miss my flight from chennai then who is responsible for the same.

But somehow i connected to goibibo customer service, and what i got the answer is the customer agent was rubbish.

I tried calling him but no response.

Re: [#20337194] general query - int flight new booking - booking enquiry including fees and charges

Pls guide.

Regards
Sunil
[protected] / [protected]

I had a flight on 18th feb at 7:00pm from amritsar to pune via delhi. I tried making online enquiry bt because of website problem no details were shown for amritsar to delhi flight, wherein i can found all necessary details for that flight on internet, but no details for amritsar to delhi fight that is why i made customer care enquiry at 4:00 pm asking for my flight timings. The customer care executive said that it's a domestic flight, gates will be closing before 45 minutes of departure.
I reached airport at 6:10pm and asked for check-in, there was no executive of air india. I was not able to find any employee over there bear counter. I searched for 3 minutes than i found one executive he said that your was international now we cannot help you.
I asked him to contact inside but he refused to do so.
I still had some to check in but no one was there to do it.
Even after making enquiry it was informed that flight is domestic. When i went there dey said it is international we can't do anything check in is not allowed.
I was not travelling internationally i was travelling till delhi throught that flight.
The executive present over there didn't even made any effort or tried to help. Instead said you can leave from here and try jet airways they might have any left seat
I was not given any proper information regarding the timings.
I had to book another flight to pune that cost me 12k approximately
There was no executive of airline over there i was not even allowed to leave airport premises as executive of airlines was supposed to escort me.
I waited there for 1 hour.
I want my refund for the flights.

Dear sir.
I want to cancel my bus ticket (Gobus902f10059a). Because of some issue. I m not able to reach on bus picking point. Plz cancel my ticket & refund in my favor. I try to cancel my ticket from 2 a. M but no link is properly working on the site of goibibo. This is my humble request to refund my booking money. My booking money price is 1080.
Thanks

First of all i booked a ticket for the 18th of feb and due to a glitch in their system the ticket got booked on the 28th of march, i called immediately to inform them of the issue, i spoke to an agent called esha who told me that it was my fault and i incorrectly booked the ticket which i disagreed to as im suppose to start work on the 19th and there was no way that i booked the ticket incorrectly and miss the dates by two whole months, for some reason esha was not able to help and kept repeating the same thing again and again, she told me that she will try calling the airline and see if they could help and within a minute she comes back and says that she couldnt get through their lines which is a lie as i called the airline three times and was able to speak to their contact center in all attempts, secondly it takes you time to get through their options on the system as you have to select a couple of options before you can speak to a customer care rep as, im aware of the same as i called them a couple of times already as i was in a desperate situation, later she tells me that she will call the airline later and then get back to me to which i agreed, and before i could even hang up the call i got a message and email saying that go ibibo was trying to reach me and was not able to get through which is a joke, its very clear and evident that esha didnt really care and paid no heed to a desperate customer and made absolutely no attempt to help me and even contact me. With such people in the contact center i wonder how they are called customer service and wonder how peoples querys are solved.
So i decided to reschedule the flight myself and submitted the request on their website as per process i was suppose to receive a call back which i was suppose to receive, i did get two calls in the span of 5 minutes but couldnt answer as i was speaking to the airline, post which no attempts were made to contact me, i received so many emails (Around 3-4) from them post that saying that they have attempted to call me whereas no further attempts were made.
I was also charged an additional fee of rs 599 called as a convenience fee for absolutely no convenience on the call or their website, that fee increased my ticket price by rs 599 which i feel is cheating, they are already earning through various other methods and now use such scams to extract more money from customers, as a result i cancelled my ticket for which i had paid rs 7178 and after all their charges and the airline charges i get rs 3700 back, charges of almost rs 4000 levied on a customer for no fault of his is a robbery in broad day light.
Pnr no - slfljz.
Date : 18th feb
Please help me in getting my money back.

This is to inform you that i was travelling from kolkata to dubai and return on 16th feb 2018 and my pnr is kkujyr my passport was expiring on 10 july 2018 which had already checked. On travelling date 16th feb i got to know that i can travel as there is a clause of 6 month validity. I am a us visa holder so i was told that dubai will give you visa on arrival.
I just want to know that you are acting as a travel agent between me and the airline. Why did u book my ticket without a valid passport. Why there was no option to check for passport validity. Those who are travelling for the first time how will they know.
Go ibibo says it is written in the terms and condition that is provided by the airlines. This clause in in the 5th page of terms and condition and that too inside an option of international booking. These should be made compulsory to check and these important terms which can cancel the whole trip should be mentioned on the main page.

I have made a loss of rs. 20000 including hotel and airline cancellation penalty. I want my loss to be compensated.

Dear sir,

I would like to inform you that i have booked flight ticket on 9th feb from guwhati to trivantapuram but i have to cancel my ticket for some reason actually the amount is rs 6447 after cutting cancel charge i have to get refund amount rs 2839 but till now i'm not getting my refund amount my pnr no is w9npji please check by your side i'm waiting for your positive response

Dear sir,

We tried to book a ticket on 18/11/2017 from kolkata - delhi-chandigarh.

Payment deducted from the bank but error got payment failed.

Since then more than 10 times i requested them for the same but no positive revert came although i share more than 4 time my bank account statement with them but still no revert at all.

Kindly check and resolve this matter.

Hi
I booked my flight from bangalore to tangier via goabibo website but unfortunately the airlines of ethihad denied my journey, due to i don’t have a visa in spain. I got visa to morocco and i check through goabibo website for the flight to morocco (Tangier) go abibio give a ticket via madrid (Spain) where i need a transit visa, before iam booking the flight i never found this information in goabibo, they never mentioned in the site about transit visa due to that i failed to travel and i loss my money, what is the best advise you can, i feel it’s their responsibility to explain about journey, because of different flight.
Thank you
Anas haris
Anas. [protected]@gmail.com

Dear sir,
Today i am make three flight booking in your website and fill complete detail of gst at business option, but after deduct payment they not update the gst number at invoice.

I am also call to your executive after there confirmation i book my 2nd and 3rd booking with screenshot of gst details filled. But i am not received that details in invoice.

Please find attached screenshot.

1. Booking details :
Ticket no :nakttis6e
Travelling date : 19-feb
Booking no : ttis6e
Booking id : gofld2ec0e[protected]
Invoice no : df[protected]
Airasia flight 128

2. Booking details :
Ticket no :amdj5nfa2
Travelling date : 22-feb
Booking no : mqkavq
Booking id : gofld834e[protected]
Invoice no : df[protected]
Jet airways 9w/mqkavq

3. Booking details :
Ticket no :n6exe5kpz
Travelling date : 22-feb
Booking no : xe5kpz
Booking id : gofld5b4bd[protected]
Invoice no : df[protected]
Indigo 6e/xe5kpz

Please resolve this issue and give me revert asap.

Regards,
Sunil mittal
Cosmic technologies
[protected]

I have booked a flight from hyd to delhi for the travel date 16th feb 2018, in which i have used 372 gocash.
Now i have cancelled the ticket and confirmed with airlines that i will get 937 rupees refund.
From 937, goibibo deducted 300 as a fee which is okey, now 637 left, from 637 they have transferred me just 265 in my bank account, and added only 50 gocash.
But in the statement of gocash it is written that 372 added, but they have added only 50.

Before the gocash refund came i had 450 already in my gocash wallet and they just added 50 gocash from the 372 gocash.

I am a titanium user and having 1000 max gocash limit.

And goibibo is just closing my request ticket before resolving the issues.

I booked a bus ticket from hyd to vijayawada on feb 9 2018 aa i have to attend my dad operation next day morning. There is no msg from operator relates to my ticket. My dep time 10.55 and i waited 4 hours at my boarding point n i called to ibibo customer support but they wantedly wasted my time n didnt provide any solution n called them twice n sent mail screenshots n called them 11.40 pm but till 1 am in call no response n i have to sign my father's operation n call recorded. They didn't provide any other booking and also they didn refund my amount n please take it as serious aa my father is in emergency n my contact number [protected] n [protected]