Ibibo Group / Goibibo Complaints & Reviews

Booking ID:HTLDMANUQVKKAQ4R
As per updates in app, refund initiated and should be credited in the account by 27/5. Till now the amount is not refunded. Have created a request for following up on the refund (Task ID:[protected], on 2-June-2022)
No change in status. When will the refund be initiated and credited to my account?

Playing with customers by keeping some mis-leading information to the customers.
Recently they came up with a new option of Armed Forces as a discount, but now the are giving that as a default option rather than regular Fare.

This is literally a mis-leading information that costs customers.
I paid 4000 to the airlines because of this mis-leading information that was done by the company.

Dear Sirs,

It is very painful to learn that there are no avenues available for a customer to clarify the queries regarding the bookings done,

I've booked a car for return trip to Manal, with booking ID CARPDGAAGGK89NP. Before booking, the portal shows that for roundtrip multiple pick-ups & drops are allowed. However, after making the full payment, the booking voucher says, only one pick-up & one drop is permitted. This is not in line what the pre-booking information. To clarify this point I've no option available to me.

At the same time, if I want to change the pick-up time (want to prepone by few hours), again no option is available.

In fact your portal still shows that for outstation return cab bookings, multiple pick-ups & drops are included. Please confirm that the cab shall be at my disposal for the duration of booking & I can use it as per my needs for local travel in Manali & to nearby places.

I do hope you'll look into this matter & ensure clarification by email or via a phone call in next 24 hours.

Best Regards
Sunil Mishra

Bus provider dined pick up from boarding location at mahabaleswar and asked me to come down till wai by my own. He also mentioned that he did not get any info about any customer traveling on that particular day so there is no pick van service on 3rd Jun 2022 from hill top to down or down to top. Later asked me to pay additional 500 and asked to travel alone in a private taxi. As it was a single lady we denied sending her alone considering security reason. Also informed bus operators to cancel it. I also tried cancelling it from my end but could not. I think it's part of their scam that everytime it was giving error and I could not cancel it.

Tried to contact customer care 100 times with various options but it never gives option to talk to an executive.Their IVR does not have options to talk to an executive from Bus department. Again part of their scam
They don't have any email id where we can raise our concern or complaint. Another point on their planned scam.

Raised a support request which got closed without any resolution. Again part of their scam
I have contacted bus operators and he mentioned me that he does not have any issue in getting me my refund and asked me to contact goibibo for my refund

Somehow I able to get hold of these bunch of cheaters on twitter but as expected they simply replied they already checked with bus operator and can't refund which was again a part of their scam. When I contacted the operator he told me that no one from goibibo contacted him and he didn't confirm anything to anyone regarding my matter. I have recorded the call as well. But goibibo does not want to listen to the recording as it may go against their scam and probably they need to refund. See how smoothly they are running this scam and cheating a number of customers an daily basis

Today, i.e. 8th June 2022, I wanted to make a booking for Hotel Dip Holidays at bolpur, shantiniketan. West Bengal for the date of 14th August, 2022 for 1 night. I made the transaction via Google pay Rs. 6732/- at 12:52 pm.made the payment successfully and amount deducted from my bank account But the booking was not made for the said date and I did not receive the booking voucher or confirmation from Goibibo.
Please send me the details of my booking as soon as possible or refund the money back.

Here is my login details:
SHUBHRA DEY
Mob: [protected]
E-mail: [protected]@gmail.com

Thanking you
SHUBHRA DEY

Hi on the 5th June 2022 around 8.30 Am I placed a booking request for a flight from Mumnai to Varanasi. Unfortunately post netbanking payment deduction from my account the GoIbibo website just showed an error "504 payment gateway failure" instead of successful booking confirmation.

Their customer care is bad they dont have solution for the failure and will try to avoid you. I would suggest everyone to avoid GoIbibo. Please I need my refund ASAP.

Sir,
I have booked a hotel on 27th may 2022 of Rs 1465. With in few minutes of booking I was forced to cancel the booking from Goibibo customer care since they have no tie-up with the booked hotel. It was booked through Goibibo app only.

Goibibo customer care promised me the refund with in 5 to 7 working days but not received yet. All the customer care number given are recorded voice supports only.It is also painful that the goibibo website https://www.goibibo.com/ has not given a single contact number or office address's in their website for a normal visitor. All visitors must log in to their website to get any of these details.

Through this booking I was cheated by goibibo and its support team.
I humbly request you to help me to resolve this issue as well as get compensation for losing my time mental sufferings etc.

Thanking you,
Eldo

I had booked 2 rooms in hotel Hari International (Booking ID- HTLDNAN3VTW9AL6H). I had to check in after 12 pm. I reached the hotel by 12:30 pm, but there was no vacancy and I waited for 1 hour before my got my room.
The room alloted was dirty and the bedsheet and blanket had stains. Hereby attaching the proofs for your reference.
I contacted the customer support. There is no follow up. I tried to resolve my issue through the app, hut I cannot upload the images. There is some error. I tried switching the network and devices, still not working.
I escalated my issue more than four times, still no response. I stayed in the hotel for about an hour because the staff promised me that they'll clean the room. But no one came to clean. When I enquired again, they replied rudely and did not resolved the issue.

Hi

Journey Date:[protected]
Journey Time:22:00
Booking ID:GOBUSAND795EB9A5D9

Tried to cancel the bus from[protected]:30) but no response from customer care and tried to cancel through App but app shown error and not connecting for customer care. please refund my money as per policy

I booked tickets through your goibibo. I request for date change and they ask me to pay amount for date change and I paid for that. Then Later on they ask me to pay airline because they have technical issues and i refused to pay airline because i already paid to goibibo. Then Mr. Hassan Mohammad Naqvi give commitment that whatever is difference amount they will return it to me. But now i am not able to reach to representatives.
I would like to add that mail which is i received from Mr. Hassan Mohammad Naqvi.
Dear Sir/Ma'am,

Greetings from Goibibo!

This is with reference to your Booking ID-GOFLDMTAND53B[protected].
We would like to tell you that as of now you can pay the date change amount to the airline directly for the date change we will validate your case if the fault will be our we will compensate for the extra amount that you will be paying to the airline and as of now we will refund your amount which you have paid for the date change.

we value you as our customer and look forward to assist you.

Regards,
Hassan Mohammad Naqvi
Goibibo

This was the conversation. But now i am trying to reach to goibibo representatives but i think they put my number in Block list. So i would like to request please call me on urgent basis or else give me my refund amount.

Thanks and regards
Vishala Pansuriya

[protected]

I am Chandrasekhar from Tirupati, Andhra Pradesh. I had booked 2 bus tickets through goibibo in Morning star travels bus from Tirupati to Vijayawada on May 12, 2022 with Booking ID: GOBUSIOSFAE21BB7DA & GOBUSIOSB805A97DDF for travel on May 13, 2022 at 21:30 hrs worth Rs. 1103 each ticket totalling a cost of Rs.2206. I received a mobile call from Bus operator Morning star travels office +91 [protected] on May 13, 2022 at 12:05 PM informing me that the scheduled bus was cancelled due to break down. I called the Bus driver with mobile number [protected] at 12:22 PM for confirmation, he informed me that the bus was cancelled & asked me to raise a request for cancellation on the goibibo website. Then I raised a support request for cancellation which was created on May 13, 2022 at 12:26 PM via Web Form with Task ID:[protected] &[protected] and not travelled through that bus. On the Goibibo website it was showing "We have received your request. Our team will get in touch with you in 3-7 days". I have tried many times to connect to your customer care executive [protected] many times, but never given a chance to talk to them. Till now I have not received any refund for the bus cancellation to my bank account. I expect a speedy resolution from goibibo side & Morning star travels to solve this query and refund my full amount to my bank account at the earliest. Thank you

We booked The Colonial Manek Manor, Mount Abu vide Goibibo site on 9th April with 100% payment in advance. Booking was done for 3 Deluxe rooms vide i.d No. HTLDMAMGBTHQUB9Q for 22nd Check in and 24th Check out.

While reaching to hotel, Hotel did not provided deluxe rooms as per Specifications mentioned on Goibibo site at the time of Booking. We raised complain of small rooms allocation and not cleaned -dirty bed sheet, dirty...

I booked a cab for 4 th June for which I was charged 1039 INR and I never received cab message or driver details. All I received was invoice. I am not getting option to connect with customer care to resolve my issue.

I had booked hotel leelavati shirdi, for check in on 4th June 2022. With 3 adults. On the website i was shown big deluxe AC Room with 3BEDS. I reached the hotel at 11 pm and the hotel denied check in saying they don't have any detail about the booking, after waiting for 20 mins, they finally told that they got the booking but there are no rooms available, they can only give a small room with a double bed and a matress and the room had no space for matress as well. Now it's 11 40 pm after all this, i am waiting with 2 ladies and a 2yr old kid and noone know what to do..i asked for refund to goibibo which they denied.
Booking ID HTLDNA08XY8ZA2LE
Support ticket no:[protected]

I was bus booked for 27-May-2022 delhi to manali from your site GOIBIBO but bus operator suddenly cancel the trip because vehicle has broken down and he told me bus cancel from my side so you can chat with goibibo for refund but more then 1 week passed i am not received refund amount so please look my case and take an action. please PFA for bus booking details.
Booking ID - GOBUS0AE20EDE1F

I have made a payment of Rs. 568 for ticket booking but unfortunately the ticket was not confirmed and amount was debited form my UPI id [protected]@oksbi. After that I talk to GOIBIBO customer support, they told me that I will get the refund after 7-8 working days. After few day they provided me the RRN Number form which they refund my amount but still the payment is not showing in my account. Please help me get out of the this problem.

I have booked my flight for 4th January 2022 from New Delhi to Bangkok via Abu Dhabi with Etihad Airways from Goibibo. But I have tested positive for Covid-19 on 3rd Jan and hence have to cancel my booking. I have intimated the same to the goibibo group via call as well as in the email. (Please see attachment named 'Goibibo Email Communication_20220103').

Its been six months since then and I haven't got my refund amount yet. Goibibo has very incompetently submitted my application Etihad claiming the refund on 18th May 2022 (after five long months from the date of actual cancelled ticket). Goibibo kept lying to me before then that they will refund the amount and is communicating with etihad on that. While in reality, they only bothered to raise my application when I was insisting and continuously followed up via email and call reminding them about my application.

Till date, after numerous calls and emails, I still don't know when and how much money I will be getting in my refund. The only response I am getting that my expected timeline for refund is between 12-17 June which is the same response I have been getting since past six months. there is no concrete answers neither they have assured me on the refund amount. I am in a state of complete panic whether I will be getting my refund or not. And also on how long do I still have to wait to get my refund.

My ticket cost me 107000 INR which is still pending due to Goibibo negligence. The amount of mental agony and harassment this issue is causing me along with financial difficulties I have been facing due to this need to be remedified as soon as possible.

My desirable resolution is very simple- to get back my refund amount for the cancelled ticket. I have attached all the relevant info but please let me know if you need more information/documents.

Me and my wife has booked a bus ticket from Varanasi to Delhi on 15 May 2022.
At final hour we came to know that our bus has been cancelled. When we tried to contact Goibibo there is not customer service contact. So we are at our own destiny. No reschedule of other bus facility are provided by Goibibo. No even a single call about back up service.
Then we again booked a ticket from Goibibo considering to reach delhi from Tulsi travels. The bus didn't came and beside that some other bus came and told us if you will not wanted to come we leave and then you have to find your own ways.
We had the booking till Delhi. The dropped us at Agra & from Agra they provided us a pathetic local bus till Noida.
Goibio charged us with the fare till Delhi & harassed and looted us with service and fare.
I raise the refund on the same day and mentioned my issue on Goibibo app. Beleive me how shameless they are, they have closed my query with giving me a call and till date no refund has been initiated.

I would like to know about the refund for the bus cancelled by the operater himself.sharing u the details of communication from ur side. The request has been closed.but no refund has been issued.plz.look into the matter

Dear Customer,

Your support request regarding cancellation, for your booking ID: GOBUSANDBA27E80D89, has been successfully created. Your request ID is[protected]. We are currently working on your
request and will share an update soon. You can view the details of your request here: https://go.ibi.bo/3GY0eKWhvqb

Team Goibibo

I booked a flight from Goibibo website and later they told me that I am neither unable to upgrade the flight to business class nor add additional baggage to flight. I was also not able to select the meals. They told me that it is airlines policy. GoIbibo website showed me that my flights are operated by Singapore Airlines but when I entered the details in Singapore App I found that journey from Amritsar is being operated by Scoot and journey from Singapore is being operated by Singapore airline. they displayed the incorrect information on their website and hide the truth. When I called them to seek help they simply ignored and asked me to call airlines.

I am in loss After booking my flights from GoIbibo, there is false information which is misleading, no flexibility, causing more issues

Date of phone call to GoIbibo: 3/06/2022
Date of Booking: 19/05/2022

I seek if GoIbibo can upgrade my flight to business class without any hassle.