Ibibo Group / Goibibo Complaints & Reviews

I booked hotel kings park at kodaikanal on 21 september 2017 2.48 pm online under 100% refund policy if canceled prior to 1 day in advance of stayed. My check in time was 24 october to 26 october. Now somehow due to some reason i cancelled booking (Htlredvm8u) of above hotel on 14 october 2017 12.29 pm with ticket received 16253347 from goibibo. But after 14 october to till 4/11/2017, i tried several times to get my refund back of 3000 rs. But goibibo emailed me that after long conversasation at end the hotel declined to give the money back. Now i lost my money due to goibibo with also hotels own wish. So please look in this matter. I dont know what now how to fight against such goibibo and hotel in this case. I am stay in borivali.

Hi team,
I have a transaction charged on me for 500 rs by

30/09/2017 "iin/i-debit/ibibo gro/[protected]" — rs. 1, 065.60
28/09/2017 "iin/i-debit/ibibo gro/[protected]" — rs. 301.00

Which i have not done.
Neither i have booked any ticket or made any hotel reservation but still i was charged without my knowledge.
Could you please see attached details of my statement and reverse the wrong charge to my account back.

Ashish joshi

I have booked a spice jet flight ticket of 23 october 2017 from new delhi to hyderabad whose pnr is vdud5k. This ticket is refundable and i cancelled it on 15 october 2017 with a refunded amount of rupees 3861 but till 1 november 2017 i havn't recieved any amount in my bank account. I have called on customer care so many times but no action has been taken till now moreover they are misleading me by saying they have sent a email to higher authorities but one of ypur customer executive said we haven't mail yet.
Please look into this matter and refund my amount of 3861 as soon as possible.
I ll be obliged

Hello sir, i am pradeep ahirwar from bhopal. I am user goibbo app and book my first booking by it. My booking is non refundeble booking but as per policy some special case found they cancelled my booking but they refuse and my money no refund me... They are say hotel management done and hotel management also say goibibo done because pay you go ibibo.. Both are harassment me... Pls do some action against them...
My booking date 31/10/2017 to 02/10/2017
My booking i'd is - htl9j7kj3h

Hi,

Sir/mam,
With due respect, i want to inform you that,
Refunded amount of inr 423 for goibibo booking id gobusmob98750f5cf8
Has been processed with acquirer reference number (Arn):
75503727301016053648428 on 30/10/2017. But till now, balance is not
Refunded in my account.
Kindly help to return my money asap.

Account number:-[protected]
Account branch-:bank of india, cms lda, lucknow
Contact number - [protected]/
[protected]

—
Thanks & regards
Prem s. Bharti

I booked my flight on 17 dec from amd to toronto. I will travel through my student visa and i mentioned it when i was booking my ticket. Till i get only 2 check in pieces allowed while according to het airways policy they allow 3 check in bags for students and they told me i have to concern to goibibo for this matter. I made call in customer care and they told me that they call me back in 1 hour but it has been 24 hrs but i didn’t have any call or mail from goibibo. Please help me resolve my problem because i will go abroad 1st time and as a student i have to carry lots of things with me.

I have booked two ticket from Delhi to Kolkata at Air Asia flight Pnr is-WMJ36D on 20th July through Goibibo App
During booking time it was clearly mention that flight is Non Stop and departure time from Delhi 19:35 and arrival time at Kolkata is 21:25. Screenshot attached for that.
But I was informed on 24th Oct that your flight is via Ranchi and it will arrive at kolkata on 22:50.As two passenger is female is very hard to manage the delay arrival and Via flight

Hi,
I am a frequent user of goibibo, i am mostly using it for my bus, hotel & other bookings, but after continuous use, i am disappointed by the lack of good facilities.
I am using it but not getting good discounts on my booking, where other sites offering good offers.

So if i am not getting any benifit, what should i do?
I am planning to quit from here & start use of other sites as mmt & yatra.com.

Respond if any solution u have.

(The complaint has not been addressed yet.
Each time i call goibio they say i will get a call back but never happened)

Complaint number: 1735125

Hello all,
I had booked a flight from amsterdam to bangalore through british airways. The flight had a transit in london for 3 hours.

I had checked with goibibo and you had also connected with the airlines and committed to me that a transit visa is not required.

However in the amsterdam airport i was denied to board the fight.
After which i was told by the goibibo executive to cancel the flight and make a different arrangement.

I have faced a really tough time because of goibibo.
Being a very valuable customer and having made numerous amount of transactions, i did not expect such a poor response from your end.

Kindly resolve my issue and make a refund at the earliest.
I have been calling the cal center and the response has been weak.

Note: please find my old and the new tickets attached with this mail.

Regards,
Raksha j
[protected]
[protected]

I've registered with goibibo with mobile number +91 [protected]. On 15th october i tried to book international airline ticket from mumbai to dubai with amount of rs. 9, 276. Unfortunately transaction could not be completed but amount has been debited from my sbi account. Immediately i contacted goibibo customer care and payu payment gateway and they told me that amount will be refunded into your account. However still it has not been refunded. Today i got the email from payu that contact to goibibo.

I tried to contact goibibo but now they are not accepting my number as registered transaction number. This is serious grievance as goibibo is not even responding and the amount is significant.

Kindly note that.
Pnr number vivl2u
Booking id gompupkgmobdc57a42318

(1) i have booked ticket for 3 passengers from indore to pune and pune indore.

The journey date from indore is 8th november and return journey is on 18th november

(2) i received your confirmation message message. And remain stunned that all booking are made wrongly.

(3) i never intended to go hyderabad and route through.

(4) rs. 24192 were paid by me towards booking and the same were deducted through my credit card.

(5) now you have mentioned that an amount of rs. 24890 is paid, i feel something went wrong in your communication and may be technical fault at your end.

My complaint is already pending with you and service id is 16516550

Kindly solve my problem immediately and send me the tickets as under-

08.11.2017 indore to pune evening flight

0n 18.11.2017 pune to indore afternoon flight

I have booked as above and never booked tickets as mentioned by you,

Kindly note that if my problem is not resolved within 24 hours, you will be liable for all my financial loss and i will have no option to knock the door of justice.

Travellers are (1) as ambekar (2) ankinta amb ekar and (3) awantika deodhar
Mob [protected]

सर,
मे जितू शर्मा निवासी बूंदी राजस्थान ने 09/10/17 को goibibo से कोटा से जोधपूर राजस्थान का टिकिट (दिनाक 22/10/17) का करवाया था /
मुझे goibibo से मेसेज भी प्राप्त हुआ / जिसकी डिटेल है
Goibibo M- Ticket
Kota - Jodhpur
Payment Id-GOBUSAND170f610d51
PNR-TS[protected]CBRR/60989/JDPR-01
Travels - Jaisrinath ji ki
Bus Type- Non A/C Seater/Sleeper (2+1)
D.O.J. -2017/10/22
Dep. - Time - 22:30 hrs
Seat No - E
Boarding Pt - Near Pankaj hotel
Add.Opp.Mayur cinema Nayapura Kota,
Contact [protected] Thanks for using Giobibo.com

लेकिन मेरे बूंदी राजस्थान मे उसी दिन कुछ काम आ गया था / तो मेने जो कांटेक्ट नंबर इस टिकेट मे दे रखे है उसपर कांटेक्ट किया और उनसे बोला कि मेरा बोर्डिंग कोटा नहीं बूंदी रहेगा / तो Jaisrinath ji ki ट्रेवल्स कार्यालय से मुझे बताया गया कि ठीक है और ड्राईवर या उसका हेल्पर आपसे कांटेक्ट करलेगा /
मेरी तरफ से ओके हो गया /
लकिन फिर 9 बजे कार्यालय से फ़ोन आया मेने बूंदी बाईपास के लिय बोल दिया उन्होने हा बोला और बोला ड्राईवर या उसका हेल्पर आपसे कांटेक्ट करलेगा /मे फ्री हो गया फिर मे गुरुद्वारा बूंदी आ गया और बस का इन्तेजारकरने लगा / लकिन मेरे को रहां नही गया और मेने 10.30 पर वापस कार्यालय कोटा मे कॉल किया उन्होने ने फिर यही बोला बस वाला आपसे बात करलेगा फ़ोन से, मेने फ़ोन कट करदिया और मे वेट करने लग गया / इन्तेजार करते करते 11.45 हो गये थे लकिन बस वाले का कोई फ़ोन नही आया फिर मेने बूंदी गुरूद्वारे के पास नवरंग travles वाले से पूछा तो बताया गया बस तो निकल गई/मेरे पास अब कोई आप्शन मही रहा फिर एक पाली जाने वाली बस आई मे उसमे बैठा और जय श्रीनाथजी कि बस ड्राईवर के नंबर नवरंग ट्रेवल्स वाले से लिय और उसके फ़ोन किया तो ड्राईवर ने बोला मे नसीराबाद मिल जावौंगा/ मे उस पाली वाली बस मे बैठ गया और केकरी पंहुचा और ड्राईवर के फ़ोन किय बात हुई और ड्राईवर ने बोला मे वेट करलूँगा नसीराबाद मे वह पहुचा देखा वहा कोई बस नही है और मेने ड्राईवर के फ़ोन किये ( 15 कॉल मिनिमम )
लकिन ड्राईवर ने फ़ोन रिसीव नही किया और मे नसीराबाद मे beawer (अजमेर) पहुचा /और वहा देखा जोधपुर के लिय कोई बस नही मे 5 बजे तक वह इधर से उधर भटकता रहा और मे अभी 10 बजे मेरे घर पंहुचा और मेरी तबियत भी ख़राब हो गी जी कारण मे ऑफिस भी नही जा पाया /तो सर आपसे निवेदन है कि आप उपयुक्त निर्णय ले और मुझे जो मेरा नुकसान हुआ है वो भुगतान करे/ भविष्य मे ऐसी गलती न हो जिससे pessangers को तखलीफ़ and मनीwaste न हो /
ड्राईवर के नंबर [protected]

धन्यवाद

Jitu Sharma
[protected]
[protected]@gmail.com

Worst service being offered by the goibibo team i got an airline ticket booked on 15th sep 17 with pnr no. Pivty8 date of journey was 22 oct 17 at 2.20 am. Till 21st evening at 6 pm my booking was showing as in process when i called the customer after lot of followup i got the confirmed ticked, after inspite of request they did not update the pref of veg meal which was included in the ticket fare and ultimately the airline did not offer the veg meal and the traveler has bear the problem, today when i called the customer care again there reply was sorry we did not update the pref of veg meal. And hence could not help u out.
This clearly reflects the careless attitude of the goibibo team they r simply playing with the customers by hiding facts and did not bother about the customer service.
We should really avoid the service of this goibibo as they r fraud. If after making entire payment i have make follow up for everything there is no use o[censored]sing there service.
Pls all avoid service of gibibo as they r cheating with customers.

Hi team,

My name is nikhil agrawal. I booked 2 flight tickets using goibibo on july 01, 2017 for travelling to delhi to mumbai and mumbai and delhi. The travel date from delhi to mumbai was july 29, 2017 by spicejet airlines and mumbai to delhi was august 05, 2017 by vistara airlines.

Pnr-s2sksb for spicejet (Delhi to mumbai on july 29, 2017)
Pnr-pqmul7 for vistara (Mumbai to delhi on august 05, 2017)

Few days later there was change in rules and i got to know that there will be a refund on udf.

I contacted goibibo and requested them for processing the refund on udf for my ticket bookings. They informed me that refund will be done soon. They also informed me that for ticket in spicejet airlines the refund amount is inr 576 and in vistara airlines the refund amount is inr 477.

After numerous follow ups with goibibo i received a refund of inr 477 in the month end of september however i am still following up with them for the refund of inr 576. Everytime i contact goibibo, they are giving me a new timeline and a new excuse for the cause of the delay.

Even today also they have said 5 more days for the refund to be processed. I request you to kindly help me in getting the refund as early as possible for the amount of inr 576.

Thanks and regards,
Nikhil agrawal.

I have made a fee payment to ignou on 16/10/17. It got deducted from my account.

Now it has not yet reached ignou. I've sent mail to payu and my bank. But they say money is capturedin the payment gateway. I am sending the transaction detail. Kindly either refund my money or forward to ignou. It's my term fee. So please do help me out.

Name meenakshi
Amount 7811.80
Ibibio reference i'd [protected]

Bank transaction id 17320309

It is showing on my transaction that the beneficiary detail as
Ibibio web pvt ltd
Beneficiary ac [protected]
Ifsc 13310

Pls help

Sub:
Dear sir,

I have booked, a little while before, the above ticket for my wife (Passenger name: mrs. Cr shylaja sadasivan regd. Mobile [protected]) with this emailid as the regd email. But due to a small error in clicking the date instead of 2nd nov. 2017 the ticket came booked for 31st oct. 2017. That is my request is to change the date of travel to 02 nov. 2017.

The ticket was booked thro' goiibo site.

I have immediately spoken with goibibo executive mr. Mohsin and politely explained to him the problem and requested him for help. He has, after making an effort, immediately connected to goair executive ms. Priyanka. I have reiterated my problem and requested for any way a possible support to reschedule the ticket to 02/11/2017.

It is very unfortunate that the standard policy read-out by ms. Priyanka is totally adverse and amounts to nil financial adjustment for the new ticket. If i cancel the ticket, airline takes rs.891 and convenience charge of rs. 250 is lost, and then goibibo, the service provider also takes his service charges, etc., but i am absolutely unsure whether any money would be paid back to me or not! However, the airline can sell the same seat to somebody else and agin earn extra money... I hope you understand how the customer gets robbed and stupid in the whole deal...

Very helpless! Is the only way before me is to book another ticket and to suffer the total money paid (Gross it up with it paid at 33%) on the booking!

Can you kindly look into the matter and arrange to offer a value based solution, please...

All that because a wrong selection of date, by a small erroneous key-board stroke! Too out-of proportionate penalty!

I would once again request both goair and goibibo to kindly look at the issue!

Yours sincerely,

Nn sadasivan

I have booked 2 - delux ac 4bed rooms in mannat palace hotel in ajmer shareef through goibibo for two days but at the time of check in, hotel manager said, i have only one room available. They sold my room to other one. I called all hotel management and goibibo cutomer care but they didn't provide 2-room at same hotel or any other hotel. Very bad experience my family faced by goibibo.

I booked one ticket from bangalore to pune where drop time was 10 am but due to break failure i reached at 9 pm. On 3rd at 12am my exam was there which i missed due to this bloody bus issue, if you can't provide good service and punctuality then why you taking this type of job where customer has to reach on time even though i missed my flight too, after exam my flight was there at 10 pm that same i missed where i lost my money as well as important exam too. I will not leave you people simply for this same.
Seriously bad service provided my this bus, no facilty for blanket, that also we have to share with others what is the hell service you are giving. Even charging point was not working then what type of feedback you are expecting from your customer.
I want my complete amount to be refunded right now and my flight booking amount too because of you it got missed.

I have forgotten my password of account
[protected]@ibibo.com
This i'd i have used for creating fb account.. R8 now i dont rembr fb pswrd also... If i say forgot paswrd on fb pge, passwrd reset link will b sent on my ibibo a/c...
If i say forgot password on goibibo site it is asking me some other i'd which i have used while creating my ibibo account... Which i don't remember.
Plz tell me how 2 resolve it

I have booked ticket for bangkok-phuket pnr jr1hth and phuket-bangkok pnr nr71nh where i have included check in baggage rs. 709 in each. Price break up attached. But at the airport airasia representative confirms that no baggage has been included from the agency for both the tickets and i had to buy it for 900 thaibhat for bangkok-phuket and rs.385 thaibhat for phuket-bangkok. What is this fraud!