Ibibo Group / Goibibo Complaints & Reviews

I had a confirmed bus booking from udaipur to ahemdabad for 14.10.17 through goibibo in the name of geetika changwal with pnr no.[protected] details as under-

Goibibo m-ticket
Udaipur - ahmedabad
Payment id - gobusanda[protected]
Pnr[protected]
Travels - rishabh travels
Bus type - non a/c seater/sleeper (2+1)
D. O. J[protected]
Dep. Time - 15:30 hrs
Seat no - d
Boarding pt - paras choraha ramniwas hotel
Add - paras choraha ramniwas hotel, gov. Vilas road, udaipur
Contact - [protected], [protected]
Thanks for using goibibo.com, goibibo contact - [protected],, t&c apply.

1 the operater did not sent the bus number inspite of repeated reminder to goibibo staff. One ms. Dimpy informed that the operator woud send the bus number but not sent.
2. The land line number given by goibibo belonged to eagel travels and not rishabh travels the actual operater. On calling to givenkand line number it was informed that they have no booking in this name and asked us to contact rishibh travels.
3. The mobile number given did not reply inspite of numbet of attempts.
4. We waited at pickup point but bus did not arrive, hence we again made a call to goibibo at around 15.30 hrs now we were informed that bus had left from the office and woud arrive at pickup point soon. When bus did not arrive at around 1600 hrs we against called goibibo, now they said they are coordnating with operator and asked us to wait but neither bus arrived nor any call came from goibibo.
5. She had to take another bus at 1630 hrs as getting late.
6. When goibibo was again contacted one ms sakshi informed that another guy mr prashant is looking after this matter and the call was forwarded to him, he informed that he is trying to contact the operator and will get back soon. He did not care about the passenger waiting at pickup point and getting harrased being a lady.
7. The services of goibibo is very poor, unsatisfactory, harassment to a lady passenger standing on road at pickup point inspite of confirmed booking with pre payment.
8. This amounts to cheating and fraud both by goibibo and the concerned operater.

9. The payment of the booking should be refunded immediately with rs 50000/- as harassment penalty.in case goibibo fails to do so we will be forced to approach consumer court for the remedy.

Geetika changwal

Hi Team,

I had booked a return ticket from Chandigarh to Mangalore with Booking Reference DJ7EGB, but it got re-scheduled for 30th October, thus, I canceled the ticket and re-booked a flight on 27th October instead. The moment I cancelled the flight, a message appeared that my money will get refunded in a week, but till now I haven't received any amount in my account. Kindly look into the matter or else I'll have to raise my concern to the management.

Hello all,
I had booked a flight from amsterdam to bangalore through british airways. The flight had a transit in london for 3 hours.

I had checked with goibibo and you had also connected with the airlines and committed to me that a transit visa is not required.

However in the amsterdam airport i was denied to board the fight.
After which i was told by the goibibo executive to cancel the flight and make a different arrangement.

I have faced a really tough time because of goibibo.
Being a very valuable customer and having made numerous amount of transactions, i did not expect such a poor response from your end.

Kindly resolve my issue and make a refund at the earliest.
I have been calling the cal center and the response has been weak.

Note: please find my old and the new tickets attached with this mail.

Regards,
Raksha j
[protected]
[protected]

Hello sir/madam,

I booked a bus in goibibo from bangalore to kozhikode on sep/03/17, i booked the ticket because i had pic up from hebbal
I. E:
(Van pickup) kallada travels, near hebbal crime station

But one of there executive from kallada travel called me around 1pm on sept 3 and told they cant arrange me shuttle due to onam for pic up and told to come directly to there office, but there office pic up is very far from my home location.

So i called goibibo customer care and i told them about the issue, there customer executive contacted the travellers and asked about the boarding point but travellers dint agree, then customer executive told they will cancel my ticket from there side and process my refund, after they told that i booked a new ticket and went to kozhikode from bangalore.

Now i see from many days my refund is not processed, so i called customer care again, they started telling my ticket is not cancelled because the traveller agent told that they will pay my taxi charges and come in taxi to there location, but no one informed me about that, so i had to book extra ticket and go, so i gave complain again i spoke to manager of customer care, he promised me he will resolve the issue and call back me in 1 day, but its been 1 week non of goibibo customer care ppl contacted me nor got my refund of 600rs.

Plss resolve the issue.

-balaraj m
[protected]

Account number : [protected]
Transaction date : 28/09/2017
Transaction amount : (Inr) 960.00
Transaction type : dr
Transaction description : epay/to:ibibo web pvt ltd/67313594/mca e
My form has been failed but amount deducted to my account. Please return my money to my account. You will check it.
Please sir take action immediately. All information related to transaction is above.
Thanks

Afyer canceling my flight, now the company personal called me and asked for refund status from my side, that whether half refund is applicable in this case or not.

The ibibo application has updated the status to refunded & partial refunded (But which is a scam & no refund or partial refund is given till now)

If my journey is from mumbai to lucknow (Via delhi) in a same jet airline. And if half of my journey is halted (Flight cancelled without prior notice from del to lucknow), then technically the whole journey is disrupted and the full refund is applicable.

Also acording to dgca guidelines the compensation is also applicable in this case as well.!!!

Dear concern

I have booked one bus ticket through go ibibo. I was charged rupees 900. But i was not provided the bus details and correct phone number. As aresult i lost and did not travel on time. When i informed them they simply saying that they are correct and i am wrong... I need my money back as i was not travelled and i was not given the correct details for the same...

I booked a flight from jabalpur to hyderabad and then a connecting flight from hyderabad to pune dated 26th july 2017 for me, my wife and my infant baby.
The flight was insured by the insurance listed on goibibo website only while booking ticket. After booking ticket i got flight itinerary as well as insurance certificates for all the passengers where detailed terms and conditions were mentioned.

I had to cancel all these bookings as my infant baby got sick suddenly and got hospitalized. I have already provided supporting documentation to goibibo 2 since 2 months. It is clearly mentioned in the policy terms and conditions that this is insured for hospitalization of non pre-existing medical conditions.
I have been chasing them since then for my insurance claim but no gain.

On 30.09.2017 i booked the room in hotel fortune select metropolitan jaipur for date 01 oct 17 to 02 oct 17. Inclusions were accomodation breakfast and dinner. Amount debited from my account but booking not get confirmed. Giibibo representative called me and said booking was not confirmed due to some technical reasons and now all rooms are sold out in the above said hotel. He suggested me ramada hotel jaipur on the same booking. I was agree...

Dear sir,
I had done the booking for flights from pune to ahmadabad and return for the month of feb 2018. The booking was done in september 2017 but unfortunately due to unforseen circumstances we need to cancel the booking. The total cost of ticket is 15k but as per your refund policy only 1k will be refunded. As the booking is done in much advance and there is still a substantial time to travel, request you to process refund claim for at least 75% of the booking cost or if you can transfer it to another person that will be great.

Awaiting your prompt and positive response

Regards
Payal

We had flight from mum-lko (Viadelhi). By the time my family was boarding from mum, they were informed that flight from del-lko does not exist (After proper conversion it we wer informed that they preponed it without further notice, due to which we hav to book another fight (3 ticket) frm indigo spending another 13.5k.
No customer support was provided

Dear sir,
I was booked a ticket online from gobibo on september 26, 2017. Destination to nashik to chikhali (Maharashtra) my destination was wrongly selected from the location of chikhali (Gujarat) which was the number of customer care on the ticket, was spoken to call poulo travels. He told me call to customer care but customer care number not receive my call. Then i have mail to goibibo but customer support tell me the ticket is not cancellable and this amount not rufunding you.

Hi sir,

I booked my stay in yercaud on 30th sep 2017 via goibibo. I received confirmation of booking from gobibo.

Now they communicated me that my stay will be cancelled due to fault from goibibo and hotel.

Due to this cancellation, i have been forced to cancel my trip and it lead to loss of around 10000 rupees and wasted my one full day in handling with goibibo team.

Hence i lodge a complaint against goibibo team and highly condemn their poor way of making their customers stranded in road due to their fault.

I demand a stringent action against goibibo team for such behaviour.

Thanks and regards
Sathish k

I had recently booked a train from amravati to pune and a bus from pune to amravati. After the transaction for train. I received a message regarding debit of ₹16, 228.12 on 21st september'17 at 4:28 pm from goibibo. I have not made any kind of booking with respect to such an amount. Please follow up immediately and refund the money.
My contact no. Is [protected]
Vaishnav vaidya.

My wife had booked 4 days in 4 points sheraton hotel, dubai from goibibo from 9th to 13th sep 2017. Since she was taken ill her doctor advised not to travel from mumbai to dubai. We informed goibibo in morning of 9th sep itself that she cannot travel and that they should cancel the booking. After many to and fro calls they said no refund is possible. As the hotel had taken it as a no show and that they had not been informed. Since we had booked thru goibibo we reported immediately to goibibo that she cannot come. And they said we will inform the hotel. After one or two calls they said the hotel is asking for the doctors certificate. We provided the doctors certificate also by uploading it.
After four days they tell us no refund is posssible.
This is totallly unfair. They can at the most deduct 1 days fare.

I am daniel i had a booking for delhi to dubai and return with goibibo.
I cancelled this booking due to some other appointments.
They promised me a refund by maximum 7 to 14 working days as per their policy.
It's been 30 days i am still waiting
And the customer service guys are giving tall promises and they are not giving any clarity and now they are disconnecting my call today 5 time i called and asked to get the maneger online they disconnected all the time.
I want my money and compensation as well for this

I have made a payment to ignou on 17/09/2017 from my union bank of india a/c. [protected] for rs. 480 regarding payment of exam fees for my grand daughter in ignou portal.

The transaction failed but the payment was captured in my account as e pay to: ibibo web pvt ltd for rs. 480/- which reflects as debited to my bank account. My bank also send me massage regarding the payment.

Kindly look in to the matter as it is a question to my grand daughter's future. If the payment is not directed to ignou please reverse the amount back to my bank account, so that i can take alternative for payment solution.

Thanks.

Yours
Tapan dutta.

25th august

• goibibo had the option to charge the customer a nominal void charge of just inr 350 and then rebook by paying the fare difference. This option wasn’t given until after the ‘void and rebook’ sla, precisely when i spoke to a representative at 1230am the night the booking was made
• the options that were given were (Seek to the below time stamp in the attached recording)
O 7:10– inr 5849 + fare difference
O 7:23 – inr 8151
O 7:43 – inr 2247 + fare difference
O 8:13 – again inr 8151
O 19:47 – again inr 2247 + fare difference

As we were given wrong information we have been asking team to consider this and make the necessary changes. Team claimed to listen to call recordings and get back to us. To which we also listen to the calls and case remains as we claim
• ashish (One of your supervisors) who went through the recordings had confirmed on an email himself that the above option wasn’t given by an rep and had promised a corrective action due to the miss from your end, within 2 hours – which is still pending
Kawa preet (Other supervisor we have been chasing is again not responding back to our calls and emails

I had been travelling from ahmedabad to lviv. My flights were as below.
Spicejet amd - dxb on 4 september 2017 at 16:35 with pnr f5zwtv.
From dubai onwards it was ukraine international airlines with pnr vxflrj on 5september 2017
From dxb-kbp and kbp-lwo.
Etkt/ 566-[protected]

My brother travelled from ahmedabad to kharkiv. His flights were as below.
Spicejet amd - dxb on 4 september 2017 at 16:35 with pnr z34vjb
From dubai onwards it was ukraine international airlines with pnr vxjp72 on 5september 2017
From dxb-kbp and kbp-hrk.
Etkt/ 566-[protected]

When we reached dubai we had to pay approximately 100 dollar to marhaba agency for our baggage transfer. As we were not allowed to take our lugage from belt no. 2. We were said that we need visa to get our bags and then we can check-in again with ukraine international airlines. This was very inconvinient for us.
Why our baggages were not transfered to the other airline? It should have been transferred to final destination. What is the purpose of booking such flights if we need to pay again 95 usd to get our baggage. This is totally not acceptable. To the top of everything when i reached lviv (Lwo) my final destination, my luggage went missing. And i had to report it in lost and found department. I received my bag 2 days later. It was totally inconvinient for me. We are very disappointed by your services.

Ticket that i'm referring here is pnr-s98gtv. My son who is 2.5 years old couldn't travel along as he was sick, i have provided all the documents to the email addressed provided by goibio and also by indigo. I had triparty calls with goibio and indigo thrice almost for an hour.
I was told that the amount would credited and so far there wasn't any communication from either side.
Thank you
Santosh
[protected]