Ibibo Group / Goibibo Complaints & Reviews

Dear Sir,

I stayed at Hotel Brighton at Daman. I already sent you my feed back yesterday before leaving the hotel. I have few points pl revert as early as possible:

1) How do you decide any hotel's per day charge ? only looking at hotel photograph ?
2) from our side this hotel is decorated.
3) Room is very small, one family can't stay.
4) bath room is too dirty.
5) shower nob was...

I had booked Hyatt Hampi through a travel agent for a holiday in the month of march (9th-12th Feb).
The issue is I couldn't travel due to personal reasons and I asked my travel agent to cancel my booking and he said to talk to goibibo which I did and was kept on hold for hours. After talking to goibibo I was told to talk to the Hyatt Hampi. After talking to Hyatt hampi they said that only goibibo can cancel the booking and where as...

I have order Pizza (Dominos) from Foodpanda today on 8/3/2017 using Internet Banking Of Rs.752 and money has deducted from my account Union Bank but no order confirmation of the order have came.

But money is deducted from my union bank account [protected] and return my money to my account.

Account Number [protected]
Transaction Date 08/03/2017
Transaction Amount INR 752.00
Transaction...

I tried booking a ticket in red bus on 01-July-2016. I am sure if I didnot make any successful transaction and i did not book any ticket on that day due to lack of availability.
One of my transactions failed stating 'the booked seat is not available'. But I could see the amount has been deducted for the transaction

transaction details: TO TRANSFER
INB IBIBO GROUP PRIVATE LTD
Ref/Cheque No:CCADG1ABS966IG0CGPCZY2...

I booked my bus for ahmdabad from jaipur on 04 feb 2017, but without prior intimation bus operator cancelled the bus and due to this i suffer on the road in mid of night and in very cold weather. I called on go care customer care num and they promised me to refund my money to my account with compansiation causes to me. Its now one month gone i am not getting any refund from them and i called them so many time and they told me they already...

The refund of my ticket PNR: TZH964PD is pending for more than 45 days.
Also goibibo is not sharing the transaction id for the refund.

The refund has been initiated from the airlines side on Jan19th ans still the money is not yet credited to my account.

I contacted the customer care more than 5 times and they keep on saying they don't have the information.

Please tell me how to escalate...

The hotel puri located at puri beach, the people there show around 1600 about 2 persons in one room from goibibo and are showing only one room available, but when we call them they are saying we have rooms available but it will cost us 2400 rs., They are showing less prices in goibibo but not making much rooms available so that they can make much money, when we told them that its showing around 1600 in goibibo & ur telling 2400 than the person...

I Booked a bus ticket for bangalore to Chennai, no cancellation policy was available at time of booking.

Due to an emergency, I calmed goibibo after 5 mins to cancel the booking, they said no refund as per cancellation policy (which was not mentioned while booking).

I was on a call for 22 minutes and call was disconnected by goibibo as I asked to transfer call to manager.

Worst customer service...

I have booked tickets to bhadrachalam through Redbus on 20.01.2017 amounting to rs.8350/-. The tickets were not booked but my bank account was debited. Again I have booked tickets on 22.1.17 and those were booked nd I received confirmation. On approaching the Redbus customer care I have been informed that no booking was done on 20.1.17. Plz refund the amount immediately....

Refund for my failed booking on 8th feb 2017 is not yet credited to my account I have crossed checked with my bank but they didn't find out such refund case with their suspense account they have send me 4 different reference no via email but none of them is reflecting to my account, I sm trying to cantatct them several times but they are giving reasons and trying to make it on hold please find the attached photos for your reference, my amount...

I have booked a room yesterday in Kollam Hotel sea Palace in the evening.After booking from your App I got message that an amount of Rs.1004/- has been debited against the room rent.But booking has not took place.I have used SBT Silver debit card for the same & all these iNformations I have given in your customer care number as per their advice I am registering this complaint.
Hence I am requesting to take immediate action for getting...

I got a message stating that 10% cashback while booking domestic flights. I booked my 4 flight tickets from chennai to Delhi. Instantly I received 1300 cashback in the name of GOCASH. Today when I try to book my return 4 flight tickets I couldn't utilize my total cashback amount 1300, instead it gives only 133rs off, stating that 1% money could utilize from our cashback amount while booking domestic flights. Fake fake fake. Cheater.plus we...

Dear Team GOIBIBO

It is to state that:

• I booked a hotel, Booking ID :HTLRGK9MUV, on Wednesday 15th Feb 2017 from your portal for stay at Paharganj, New Delhi. As per the portal in review of the hotel, 4 star were given with good remarks.

• After the hectic schedule, I checked in the hotel around 10 pm. and was shocked on seeing the room. Room provided was very small in size 6x6. Other than...

Were not given proper treatment at Dhow cruise & they told you that you are late.
arranged hotel taxi on yourself from Burj –khalifa. Driver asked you to be at Dubai mall at 9.30 whereas nobody was there to pick you .
Airport drop-up was very late & you were on the edge to miss your flight.
Room full of cockroaches

30/11/2016, 11:47 - Messages you send to this chat and calls are now secured with end-to-end...

I have booking from Bangalore to Silchar, I booked connected fight, did not book seperately. My agenda is to reach Silchar from Bangalore.
My flights were
1. Bangalore to Chennai - 2/4/17 @22:10 to 23:20
2. Chennai to Kolkata - 3/4/17 @2:20 to 4:35
3. Kolkata to Silchar - 3/4/17 @5:10 to 6:45
What u changed (arranging according to time)
1. Chennai to Kolkata - 2/4/17 @14:45 to 17:05
2. Bangalore...

This is in regards to my flights booking done via go ibibo from New Delhi to Dubai.
I had got the bookings done on 12th Feb 2017 with PNR UB176Z.

Now, in error the bookings of my wife has been done with the name "Mrs. Monika Bisht" however as per the documents her name is "Ms. Mamta Bisht". Hence, we want her name to be changed. In order to do this, we requested some one from Goibibo customer care to change the name...

3rd Class Service, I had booked Hotel Alpana in Haridwar from goIbibo for 11th February 2017, My booking was confirmed still when i reached to the hotel, they did not have room for us, They said that room is not available we can arrange you in another hotel, means i had paid them for that hotel and they were trying to adjust us in any other cheapest hotel with the same price i had paid... I just had a complain against tham and goibibo, and...

Hi team,
I have a transaction charged on me for 500 rs by

09/02/2017 IBIBO WEB PVTLTD GURGAON IN" which i have not done.
Neither i have booked any ticket or made any hotel reservation but still i was charged without my knowledge.
Could you please see attached details of my statement and reverse the wrong charge to my account back.

Ashish Joshi
[protected]...

I booked hotel through goibibo hotel name premier inn goa anjuna, i had paid rs 3110 for dt of 01.05.2017 i ask for change of dt which is 26.4.2017 which they are asking 1000 Rs extra payments. An issue very critical on same day goibibbo charging a much lower price for same hotel 2600 but asking me to pay 1000 Rs extra.i feel cheated if i do the new booking of same day than lower but the customer paid u in advance have to pay more reson only...

I had booked and prepaid for Fab Hotel Check In By Oran from the 7th to 10th Feb 2017 via Goibibo. Booking ID: HTLXDM89A3

I drove from Jaipur to Delhi and reached the hotel at around 9pm on the 7th, where I was told that there is no room available. After calling multiple times to Goibibo and arguing with the lady at the reception of the hotel, I was given a room at the adjoining hotel at 12.30 am ! The same ordeal continued...