Ibibo Group / Goibibo Complaints & Reviews

Hiii, my name is Khushi and I made a booking from GoIbibo and then cancelled it. I have not received any refund for the same even though its more than 20 days now.
I have generated a ticket for same 4 to 5 days ago, which was approved but no response received yet.
I also mailed the same with proper documents and got no reply.
Please do the needful and provide the refund ASAP.

Hiii, my name is Divyansh and I made a booking from goibibo and then cancelled it.
I have raised a request for refund, it has been approved by them.
but I have not received the refund yet.its more than 17 days as of today.
I tried to call their customer service as well but on customer support agent is there.
task id:[protected]

I had completed transaction for flight booking from UPI but the ticket was not generated as well as it didnt showed in my login id.

Dear Goibibo team,
I had cancelled booking id GOFLIMT97A0A[protected] (as attached) and want to transfer the refund from wallet to credit card account used at the time of booking.
I have tried to do so in your website, but booking is not retrieving.
Please let me know procedure for the same.
Best regards,
Srinivas Mani
[protected]

I had booked the train ticket on 28 th April 2022, but still now I did not get the refund for the failed booking but in the their app it’s showing as Money refunded.
No hope of contacting their customer care. It leads to nowhere. Kindly resolve this issue

Mail ID: [protected]@gmail.com

Dear Goibibo team

My booking id is HTLDNANSUTKJ34HZ

This hotel I'm not finding safe for women.

I was there for max 1 hour and feel Insecured hence forth i left from there.

I request to please cancel my booking and issue me my full refund else I'll have to go ahead with customer case against goibibo and that hotel because inspite of these fact they are arguing with me that refund will nt be released.

You kind co operation is solicited.

Hotel booking done=4 May 2022
Hotel booking cancelled =4 May
Applicable=100% refundable
Refund status- technical issue failed
14May today and no resolution or contact

I feel cheated

Worst customer care approach where there is no way to talk to anyone about refund
Every day each executive follows one approach to communicat ethe issue but never gets to solution
Every day every day executive asks to wait 24-48 hours and i call back to hear no resolution

While booking flights. Money has been deducted from my account but booking is not done. Please refund my amount.

I booked for cochin to shenyang flight on 20 feb 2020 . due to the covid the flight was cancelled and everyone of my friend who booked the same flight has been refunded and i have been till now like its been more 2 years now everytime i call the customer care regarding the problem they are just careless and neglecting my complaint and making me wait like a stupid fool . respectfully i have right to get the refund their no other complication regarding the issue but they are not just giving the refund
my flight booking id :GOFLIAND99D[protected]
PNR: MF8EHM
passenger name : elizabeth elsa eby

I had to cancel my train ticket from goibibo, because i was on waiting list,
I cancelled on 29th april. and it was said refund would be credited in 5 - 7 working days. it also shows in the app money credited. but no actual transaction has been made. There is also no direct way of contacting them. This is frustrating. None of the toll free numbers are worknig also

No refund for my cab booking, even though the cab was not available at airport for pickup. Check latest cab booking on the registered mobile number: [protected]. Please help.

I had to cancel my ticket from phuket to new delhi (Booking ID: GOFLIMTANDC42B[protected]) I have received the cancelled amount in my wallet and later when I clicked on 'transfer refund', it said the amount refund has been initiated. But it has been 12 days and still have not received any confirmation from goibibo. I am not even able to get to talk to the customer support and they are not even replying to the emails.

I had booked tickets for jet airways flight from Mumbai to London, pnr no - GPCMKE dated 06/August/2019 and returning on 19/August/2019 from London to Mumbai, pnr no- OUJWER.
Total 4 tickets were booked in the name of Mr- Jude Samuel.
I have not yet got a refund for these tickets from Goibibo.

I booked a hotel some days prior in NIKHIL REGENCY (bhilai 3, near powerhouse, Chhattisgarh) and the receptionist very rudely told me that she won't give a room of I don't pay 500rs extra because their all deals with goibibo is over...

First of all if the deal is over... How are u gonna take the rest of 1.5 k from goibibo and if deal is really over then why is goibibo still showing ur hotel

They are a fraud hotel and they r charging more amounts in name of goibibo... I request goibibo to kindly withdraw all contracts from them as they are destroying the trust u guys build with ur customers...

Dear sir i have made a train booking ticket .amount has been deducted from my account but i did not get ticket, neither get refund kindly track my amount

Not able to cancel online bus ticket and didn't get refund. Customer care argument with me that no refund will get. PNR no.67TKXVTF
Goibibo GOBUSAND2FBD8C7030
Ticket Number[protected]
Amt 1531

My bus from Delhi to dehradun was cancelled. I applied for a refund but it was not processed saying that the bus was not cancelled. Here are the details of my booking:
Booking ID :- GOBUSANDE6BDEF749A
Operator Name: Garhwal Travels
Operator PNR: 57K4GKP8
Departure Date/Boarding Time: Sat, 23 Apr 22, 02:00 AM
Need my refund

Hi Sir/Madam,

I have booked a bus ticket from Madurai to Chennai on 21-Apr-2022 (Booking IDGOBUS158E536297 • Booked On13 Apr 2022) using one of my phone numbers [protected]. The Bus was cancelled by the operator. In goibibo it is not yet updated and the money is also not refunded yet. I checked the Goibibo app and the status shown there was like the passengers' travel completed. I called Bus operator many times and they are shouting at me that they have informed goibibo and I would ask only Goibibo. I have tried to contact goibio regarding this but there is no option to contact you. I called customer care many times. Only IVR option there and no option to speak to customer care and no option to inform my issues. I am spending a lot of time and effort to contact you. I am very disappointed and depressed due to this.

Please resolve this issue as soon as possible and give me the status of the same.

Thank you

With regards
J. Saravanakumar
[protected]

Task ID :[protected]
GOFLDMTANDEBC[protected]
I attempted to transfer my refund from the company wallet to the bank account. I have not recieved the refund and the customer care is not responding.
It is highly irresponsible. Please look into the issue and help me get my refund transferred to my bank account.

There is no option Provided in app and website to delete account or deactivate account
Deactivation of account is our right
Please provide help regarding deactivation of my account and wipe my personal data