Ibibo Group / Goibibo Complaints & Reviews

Booking Date:[protected] T 11:13:43 AM
Booked ID: GOFLDMTBD[protected]

I have booked flight ticket and offer was given by IBIBO for EMI option.
Offer was: 2000 instant discount on HDFC EMI option with NoCostEMI for 6 months tenure.

As per IBIBO,
Frequently Asked Questions

1. What is No Cost EMI?

No Cost EMI is an offer by which you pay your EMI provider only the product price, equally divided over your repayment timeline.
For example, if you buy a Rs.15, 000 item at a 6 month tenure, you will pay your EMI provider Rs.2, 500 every month for 6 months, amounting to a total of Rs.15, 000*.

2. Which payment methods can I use to get a No Cost EMI?

No cost EMI is available on credit cards from Standard Chartered, Yes Bank, HSBC, IndusInd Bank, RBL Bank HDFC Bank, SBI Card, ICICI, Axis Bank, Kotak, Citi (Valid on Goibibo’s Website, Mobile site, Android & iOS App only) and Bajaj Finserv EMI cards

3. Are there any fees or down payment?

There are no processing fees or down payment for these transactions. Your bank will charge GST on the interest component of the EMI.

4. Is No cost EMI available on all products on the site?

No cost EMI is available on Domestic & International Flight & Hotels bookings only.
Valid Bank Cards:
Standard Chartered, Yes Bank, HSBC, IndusInd Bank, RBL Bank HDFC Bank, SBI Card, ICICI, Axis Bank, Kotak, Citi, Bajaj Finserv
Min Booking Amount:
INR 3, 000

5. Can I use my Wallet balance / any other discount along with the No cost EMI offer?

No, you cannot. Please deselect any pre applied discount to make a payment using the No cost EMI offer.

6. Will my bank continue to charge me interest?

Yes, your bank will charge you interest. However, this interest charge has been provided to you as an upfront discount at the time of your purchase, effectively giving you the benefit of a No Cost EMI*.

7. How will my EMI be charged?

Your EMI provider will take 3-5 working days to process your EMI. Once done, your EMI will be charged on a monthly basis, as per your credit card billing cycle or payment instructions with your EMI provider. Please check with your provider for specific details.
*Note: this excludes GST that will be charged by your bank on your interest component of the EMI

So as part of this, discount of Rs 1298 was given as NoCostEMI discount towards the bank interest (as per point 7 above).
But the bank charged around Rs.1457 + GST to me as interest on this EMI.
After checking with Bank, this complete loan info is given by IBIBO (merchant) to bank which later is updated in the customer account.

When i asked IBIBO customer care for the refund of the difference in interest charges, they are asking all the details and produce paper from the bank etc when IBIBO is the one which provides all details to bank.
Also when asked to IBIBO customer care person on how the NoCostEMI discount is calculated, they are not clarifying nor answering and keep on ignoring.

I booked a 3 night stay at the OYO 66982 Hotel Skyway Inn from 28th May - 31st May 2022.

The BOOKING ID - HTLDSAN2GX56AMR7

The person at the reception said there were no available rooms and no booking in the requested name. There is no option for refund anywhere in the site and the customer service in the app is not very helpful. This caused a lot of inconvenience since the person had to hunt for available hotel rooms past midnight all by herself.
Please help me get a refund on this booking.

We made payment of INR 322, 230 through Ibibo web for Icici loan repayment.
The payment was detucted from our bank but not credited to Icici loan account. We are unable to get refund/ get our money tranferred to Icici Loan account.
Kindly support.

Money is deducted from my bank account against the booking made on 26th May 2022 for a Bus from Delhi to Jaipur on 28th May 2022.

506.18 rupees deducted (done UPI scanner payment)
time - 06:50 pm
date - 26th May 2022
UPI Transaction ID[protected]

Please give me the refund form the same amount as ticket is not given or booked against the amount deducted.

I have paid for the booking of a bus from Hyderabad to Chennai. The amount of 1732 got deducted but the ticket hasn’t been booked. I want the deducted money to be paid back.

Dear Team,
I had booked a bus from Ahemdabad to Anjar ( Gujarat) but the bus was cancelled by the operator and we were told by them and Goibibo team that i will get my refund within 7 days and meanwhile Goibibo team will connect with me.
But Neither i have received any call nor refund for my booking.
This is highly unprofessional by such a customer oriented company like Goibibo
Please look intot this matter as soon as possible

On 12th May, 22 I have booked a bus ticket from Visakhapatnam to Vijayawada (travel date - 20th May). I received a call from the operator, stating the bus was cancelled and a full refund was initiated from their end. I have attached the ticket details which I have received from
Message 1:
Goiboibo
Your bus booking from *Visakhapatnam* to *Vijayawada* is confirmed. Your Goibibo booking ID is *GOBUS8BB8FD07E3* and amount paid is *INR 1269*.

*Booking Related Information*
Operator Name: SuryaTravels
Operator PNR: 6754PSF3
Departure Date/Boarding Time: Fri, 20 May 22, 11:00 PM
Seat Number: (B3, B2)
Boarding Point: Gajuwaka [protected]
Boarding Time: Fri, 20 May 22, 11:00 PM
Boarding Lat-Long: Not Available
Contact Details: [protected]
Drop Point: Ramavarapadu Ring Road

To view or manage your booking online, please visit: https://go.ibi.bo/sPPLz8C5Xpb

Kindly do the needful in refunding the amount ASAP.

Name V V N S Krishna Chaitanya
Ph. [protected]

I had booked cab from Banga Punjab to Shalimar Bagh Delhi on on 17/05/2022, pick up from Banga at 11.00 A.M. on 22/05/2022.

On 22/05/2022 morning, I was ready for journey and was waiting for Driver and vehicle particulars. At about 10.25 A.M. I received A call from vendor that due to Sunday and tourist rush, Diesel Car is not available and only CNG car can be provided.

As I was to reach Delhi urgently by 7.00 P.M. to attend some family celebration, I agreed to CNG cab.

Pick up time was 11.00 A.M. but as cab did not arrive, I called goibibo customer care service at 11.15 A.M.

Customer care executive told me to hold phone and contacted vendor.

After talking to vendor, customer care executive told me that my booking was cancelled by vendor as no cab was available.

I was shocked on hearing reply of customer care executive.

I could never expect such response from a reputed company like goibibo.

When I told that I have to reach Delhi urgently and due to this I had booked cab five days in advance, executive told me that we are helpless and you can book new cab.

When a company like goibibo fails to provide cab even though I had booked five days in advance, how I can arrange cab urgently.

I ran from piller to post and tried to contact many persons for cab.

At last, after about four hours a private cab driver agreed to drop me at Delhi but demanded Rs.9500/-

I was left with no alternative but to accept his demand.

I could not reach Delhi in time and had to miss my family celebration.

It has not only caused financial loss to me but also mental torchure and harassment.

Keeping into consideration above facts, I request you to compensate me for the financial loss and a sum of Rs.25000/- towards mental torchure and harassment failing which I shall not be left with any alternative but to take the matter to court of law and other higher authorities of tourism industry.

With Regards,

Virender Kumar Jain

Mobile: [protected]

Mail: [protected]@gmail.coml

I paid amazon pay icici credit card bill Rs.10000/- on 14 may 2022 through UBI net banking Bill payment VIA www.amazon.in after enter OTP payment failed but money debited from my ubi account, still now money not refunded to my account yet, so please kindly solve this issue..

Transaction Details

Beneficiary Nickname:IBIBO WEB PVT LTD

Beneficiary Account number:[protected]

Amount:INR 10, 000.00

Transaction Date (dd/MM/yyyy):14/05/2022

Reference ID:[protected]

UTR Number:S7873279

Amazon ORDER #[protected]

Thanks & Regards

Dhinesh Ramasamy

Mobile No. [protected]

Hiii, my name is Khushi and I made a booking from GoIbibo and then cancelled it. I have not received any refund for the same even though its more than 20 days now.
I have generated a ticket for same 4 to 5 days ago, which was approved but no response received yet.
I also mailed the same with proper documents and got no reply.
Please do the needful and provide the refund ASAP.

Hiii, my name is Divyansh and I made a booking from goibibo and then cancelled it.
I have raised a request for refund, it has been approved by them.
but I have not received the refund yet.its more than 17 days as of today.
I tried to call their customer service as well but on customer support agent is there.
task id:[protected]

I had completed transaction for flight booking from UPI but the ticket was not generated as well as it didnt showed in my login id.

Dear Goibibo team,
I had cancelled booking id GOFLIMT97A0A[protected] (as attached) and want to transfer the refund from wallet to credit card account used at the time of booking.
I have tried to do so in your website, but booking is not retrieving.
Please let me know procedure for the same.
Best regards,
Srinivas Mani
[protected]

I had booked the train ticket on 28 th April 2022, but still now I did not get the refund for the failed booking but in the their app it’s showing as Money refunded.
No hope of contacting their customer care. It leads to nowhere. Kindly resolve this issue

Mail ID: [protected]@gmail.com

Dear Goibibo team

My booking id is HTLDNANSUTKJ34HZ

This hotel I'm not finding safe for women.

I was there for max 1 hour and feel Insecured hence forth i left from there.

I request to please cancel my booking and issue me my full refund else I'll have to go ahead with customer case against goibibo and that hotel because inspite of these fact they are arguing with me that refund will nt be released.

You kind co operation is solicited.

Hotel booking done=4 May 2022
Hotel booking cancelled =4 May
Applicable=100% refundable
Refund status- technical issue failed
14May today and no resolution or contact

I feel cheated

Worst customer care approach where there is no way to talk to anyone about refund
Every day each executive follows one approach to communicat ethe issue but never gets to solution
Every day every day executive asks to wait 24-48 hours and i call back to hear no resolution

While booking flights. Money has been deducted from my account but booking is not done. Please refund my amount.

I booked for cochin to shenyang flight on 20 feb 2020 . due to the covid the flight was cancelled and everyone of my friend who booked the same flight has been refunded and i have been till now like its been more 2 years now everytime i call the customer care regarding the problem they are just careless and neglecting my complaint and making me wait like a stupid fool . respectfully i have right to get the refund their no other complication regarding the issue but they are not just giving the refund
my flight booking id :GOFLIAND99D[protected]
PNR: MF8EHM
passenger name : elizabeth elsa eby

I had to cancel my train ticket from goibibo, because i was on waiting list,
I cancelled on 29th april. and it was said refund would be credited in 5 - 7 working days. it also shows in the app money credited. but no actual transaction has been made. There is also no direct way of contacting them. This is frustrating. None of the toll free numbers are worknig also

No refund for my cab booking, even though the cab was not available at airport for pickup. Check latest cab booking on the registered mobile number: [protected]. Please help.