Ibibo Group / Goibibo Complaints & Reviews

Hello this is to kindly inform that i boarded you flight on 25th and i was late half an hour because my car broke down on the road i spoke to a couple of your representetives they said mam com soon its ok but we reached the airport the flight dint leave and the person in the checking counter charged us alot extra money n gave us the next flight when the seats were empty i too took the training of airport but this is not done please refund me the amount that was chrged extra from me really unhappy and faced these problrms for the first time n seen this for the forst time mail me in ghosal.[protected]@gmail.com

Dear Sir/Ma'am,
Non-refund of cancellation charges – Goibibo- Booking ID: HTLB67CHYP
Goibibo team is duping customers with false confirmation on hotel bookings. Vide above reference, I had booked accommodation for days at Mysore (19 & 20 Dec 2015), which was confirmed by goibibo. The hotel at Mysore refused accommodation to me/my family stating that they did not confirm the same to goibibo, leaving me stranded at night. I had to pay heavily for alternate accommodation for one night. Despite documentary proof having submitted to goibibo, I have not got refund on account of part- cancellation of booking . Additional expenses incurred by me for alternate accommodation have not been refunded.
Management team has been trying to protect their own staff members who are responsible for this goo[censored]p at my cost. My mails to CEO, management team have evoked no credible response. One team member keeps sending evasive replies asking for time week after week. I am yet to get refund of cancellation of booking and additional expenses incurred by me.
I would not recommend goibibo for lack of credibility, false promises, evasive response and utterly poor customer care. Trivago, make my trip are any day credible and trustworthy.
Regards
Commander Akella Mohan, IN(Retd)

Where i search the hotel then it shows list of hotels along with rates and when i select one hotel then the price of the hotel gets double. Attaching herewith the snap shot of the same.

It seems like the company is fooling the customer

Dear Sir,
I had booked Mumbai-Singapore and return by AIR INDIA through GOIBIBO booking ID AMD7H93NP on December 13, 2015.The return flight AI 343 from Singapore on February 14, 2016 had to be cancelled at arouind 10.30 pm local time due to technical snag in the aircarft. The flight was canceled after passanger had been given boarding cards and they were ready to Board at the Gate. This can be verified from the records of Changi airport.
I had contced your customer service on telephone No[protected] on February 20 and was given ticket number 1505637, you can verify this from your records. Untill today, ie, March 1, 2016 ( after 11 days ) i have not heard anything from Goibibo support. Finally today at 9.30 pm when i called the suport service at the same telephon enumber I was told that the Airlines has told that the flight took off from Singapore in time. On my showing surprising the inaccurate information and request to share the Airline response I ahve been told i will have to wait fro next 3 to 5 working days. I undersatnd that Goibibo takes pride in its Customer service.
My expereince seems to be absolutely otherwise. May i request you to look into the matter and revert as when can i expect FULL REFUND of my return flight CANCELLED by the Airline ?
Regards
Vinay Baijal

Sir, i am booked a ticket from this app, b'coz of any reason i need to cancel the ticket on 10/02/2016, after cancellation i got a mail from company that your refund is initiated & it back to your account within 2 working days but still i am not get my miney back.so many time i called to customer care & always they assuring me that your amount is reflected within 24-48 hrs, but still i am not get my money.
My booking id is-JI31T8

Hi!
This is aditya tripathi.I have booked ticket in 14/02/16 from Lucknow to banglore but ticket was not booked and my balance deduct. I have make call several time to goibibo customer care but nobody respond me.pls clear when I obtained my deduct money.
Booking mobile no is [protected]
Pls do the needful
Aditya Tripathi

There has been an Unknown Deduction from My Bank Account without information or any transaction.For your information, on 24 Feb 2016, Payuibibo web pvt ltd deducted twice an amount of Rs.778.14 and 699.00 from my HDFC Bank SB account

I have not done any kind of transactions with their company or website. I'm concerned as to the reason why they have deducted money from my account. Please refund it as soon as possible.

The details of the transaction is as below.
Narration:[protected]/PAYUIBIBOWEBPVTLTD Ref No[protected] Date:24/02/16 Amount:778.14
Narration:[protected]/PAYUIBIBOWEBPVTLTD Ref No[protected]
Date:24/02/16 Amount 699

PNR HWGRBM booked in Jan 2016. Money has been transferred but no ticket. When I called 15times, all I got is by Monday I will get the refund and matter has been escalated but 2 months later, still no update.

Date of Incident : February 18, 2016
Goibibo Booking Number: HTLS3R5QEM
Hotel I Booked and Paid for: Hotel Le Lac, Line Tank Road, Behind Firaylal Chowk, Ranchi, Ranchi, India
According to Goibibo Hotel Le Lac is a 4 star hotel
Amount Paid: 3000+

Incident: On 18th when I reached Hotel Le Lac, the manager at Le Lac told me that my booking was not available as they were full. The said that they would send me to another hotel in Ranchi. Hotel Le Lac booked me into Hotel Raso which is a 3 star hotel as per Goibibo. I went to Hotel Rao on my own in a taxi and found out that they were full too and I was sent back to Hotel Le Lac in my taxi. I came back to Hotel Le Lac and was sent to Hotel Maplewood. I went in my own taxi. This hotel had its drains open in the from and was stinking (which Hotel Le Lac acknowledges and knew it before they sent me). Hotel Maplewood is a 3 start as per Goibibo.

I was charged for a 4 start Hotel Le Lac by Goibibo and was given a run around in my taxi and forced to stay in a stinky neighborhood with open drainage in a 3 star hotel. This hotel on Gobibo website is Rs.1700 per night.

I request a refund for the difference in room tariff between what I paid what this Hotel Maplewood costs in the amount of Rs. 1500 and my taxi charges which amounted to Rs. 700.

Thank you
Ram

I booked an international flight ticket booking ID: TUAKHCCB4 and cancelled it through Goibibo website on 15th December 2015. But I haven't received the refund even after following up with Goibibo over numerous e-mails and calls. I am being treated unfairly. I was being told that they didn't cancel my ticket even after canceling through their website. Then, what's the use of running the website? I am totally disappointed in their customer service especially for cancellation. I cancelled it online. Why didn't Goibibo cancel it? If I have cancelled a ticket online then it means Goibibo has to cancel the ticket immediately. It's that simple. I don't expect this kind of poor service from Goibibo. Why are they deciding on the cancellation on their own? They're trying to take advantage of customers by writing vague mails.

I booked a ticket from new Delhi to Bangalore on 14th february through goibibo, my amount was deducted and booking was not confirmed, so i contacted their customer care executive and they told me that we(goibibo) didn't get any money and no seat is booked.so i booked another ticket and what they guys did, they booked two tickets for me one from previous amount and one from another transaction.i have already called more than 15 times and i am not getting any satisfactory answer from them, and they are telling me that they will check call recordings and will contact me nothing has been done yetand they have refunded only 1336 rupees.i need my whole amount to be refunded.i know my rights, this is fault from their side.So i need help from you guys so that i can get my whole amount refunded.
Thanks

I have Booked a ticket in Goibibo and cancelled 1 week before the departure of the flight. I have received success message in the website but there system got down or something went wrong they did not receive the request it seems. Now the flight departure day came and now I got a message saying flight got delayed when i called them up, they are simply saying the request is not made. Then where have my request went. What the non-sense, it is there system mistake for not taking the request, they in turn saying they cannot help it is not there mistake. They are purely cheating people. I won't be leaving anyone until I get my money back.

My booking id : akefhl9t

booked on : feb. 10, 2016, 11:54 p.M.

My self jayant kumar gupta, i booked a return air ticket from delhi to bang lore via air asia. Flight timing i chose were 16th morning & 17th evening return from bang lore. When i made payment of rs. 9649. Then their was some issue with the site due to which i have to wait for 1 hour to get the confirmation. And when i got confirmation return ticket was changed to morning wen i called the customer care they dint listed to anything and told if you want to get evening flight you have to pay rs. 1785 more which was shocking and i made payment of this amount. Then i got confirmation of the flight i chosed. This is not it then i went to air port for boarding flight where i came to know instead of my jayant as first name & kumar gupta as last name. They have made ticket as gupta kumar gupta. It was so much frustrating to board a flight. I ill recommend every one to not to choose go ibibo for booking any thing.

I would request if go ibibo is genuine then they should refund my money back.

Hi, Am currently in US and not using my HDFC bank debit card anywhere yest I can see a charge of Rs 941 on 12th Feb. I have no idea what this charge is and what company is this. I have not done any online shopping as well.
Please if someone can help on this matter

I booked ticket through goibibo for Dhanunjaya travels.But Without any prior intimation they have changed my bus to kaleswari. The worst part is they have given me last seat in the bus which does not even have a push backrest, armrest, minimum leg space.i had a horrible experience. Moreover, the head room was very little being last seat i wanted to close the AC vent which is not possible.staff behavior was very rude when i asked for change of bedroll as the bed roll was different given to every other passenger on the bus, when i sought justification, they wanted me get clarification from the agent i booked.

I have booked hotel's room in Shirdi using goibibo. They have listed same hotel (G Square Shirdi) and same room (Double Bed Executive Room AC) twice in their web page. First is normal hotel page which I had used for my bookings and rate was showing Rs 2570 +533 tax = 3113. They were offering 60% discount on base price so net amount payable is: 1561
I made this booking and paid net amount.

To my surprise they also listed the same hotel and room in another category with inclusive of breakfast and on discounted price: 2050 + 433 tax = 2483. Here also they were offering 60% discount on base price so net amount payable is: 1253.

So there is a difference of[protected] = 308.

I have booked room for 2 night so total price difference is: 616 + breakfast of 2 night.

Listing same property multiple times with different price by same operator clearly indicates the intention of cheating and fraud with innocent consumers which is intolerable and should be stopped immediately.

I have booked a room through the Goibibo App. In the first page of the booking, i have gone through the hotel rules and policy which had no mention about unmarried couples at all and there was only one rule about cancellation policy of the rooms which any rational customer would assume is the policy about how customers can cancel the room they already booked. Right after the Hotel rules and policy, there was the 'book now' option which i clicked on after going through hotel rules and policy. Why would any sane man go through the rules again after he booked the room. Any customer would look at the rules before he/she books a room. The rule about unmarried couples was there in the second page under the cancellation policy under a note. The rule about unmarried couples being an important rule should have been there on the first page under the hotel rules and policy before the 'BOOK NOW' option. My female friend had to leave the room and stay outside on the streets as we had nowhere else to go and the Hotel management misbehaved with my female friend and told us we could only stay if we kept the door of our room open. I demand compensation of the largest extent for the treatment meted out to me and my female friend and the mental agony we had to go through.

I had booked airline ticket from goibibo.
It didnt confirm because of some technical issue and they deducted Rs 20313/- from my account.
They said they will refund the whole money in 24-72 hours. But its been 8days i didnt get my money back. I call them everyday, they say it is under process. Such a pathetic service they are giving.

Sir...Please...Please..Help

I have booked the hotel Om tower located at MI Road, Jaipur from 12th to 14th November 2015 from website goibibo.com.

We have 3 booking with following names:

1. Mr.Mazhar Vasanwala (myself)
Booking Id: HTLUHNFG4W & HTLQ685CMQ

2. Ms.Tasneem Khanjiwala (booked with extra bed)
Booking Id: HTLULM9EB2 & HTLYAMY88S

3. Mr. Shabbir khanjiwala
Booking id: HTLK72EFSV & HTL4Q7GN47.

During the booking of Hotel, it was showing swimming pool facility and that is one our reason to book good hotel for diwali vacation and we have also made payment to goibibo. However when we reached to hotel and inquired about swimming facility during our check-in on 12th November, hotelier said that it is not operational. I was shocked and complaint about it to Hotel reception but he told us to talk with goibibo and goibibo is responsible for it. When i talked with customer care of goibibo, she told us to wait till 24 hrs to resolve the complaint. However they have not resolved complain till date and goibibo was saying that :

"We would like to inform you that the information mentioned on the website is not wrong. Hotel do have swimming pool facility, however within the period of your stay at this hotel, swimming pool was under maintenance.

As you have done checkin and stayed, we can not refund you the money".


My Question to goibibo is :

1. Is there no liability of Goibibo to check whether facilities described on your website is true or not and if yes facility is there then it is operation or not?

2. Why Customer will not check-in if customer get to know about hotel is not as per specification given on gobibo website when he is at doorstep of hotel and goibibo customer care has told him to wait for 24 hours to reply his query?

3. Why we should not get refund if goibibo was saying after trip completion that : "You are not eligible for refund as you have done checkin and stayed" while as during first complaint before checkin they have not said anything regard to same.

4. Is there any penalized action against hotel who are giving wrong information on your website?

I need answers specifically.

Thugs, their Gocash scheme is just a vague attempt to get ticket booed through them. Of Rs.2000 Gocash amount offered, they allow you to use only Rs. 230. Don't get trapped thinking you will be able to use Rs.2000 Gocash for the next booking.