Ibibo Group / Goibibo Complaints & Reviews

I booked a hotel Kumararaja Palace, Yelagiri for 3rd October, 2015 and paid required amount online from goibibo.com site. My booking id's are 'HTLHNCEND3' and 'HTLPMYUMY2'. Due to some unavoidable situation we have to cancel the booking. On the site, it was showing 'Free Cancellation upto 1st October, 2015'. So, I called goibibo customer support center and cancelled the booking on 30th of September. They said due to the hotel policy, they can't refund the amount (1800rs +1800rs). Then I've connected with the hotel personally on 30th september and the revenue manager (Christopher Thomas) agreed to repay the amount. I have added a conference with goibibo voice support associate and made them clear on the item.

But the so called goibibo customer care sent a cancellation mail to wrong e-mail id. When I called them on 6th october I came to know on this. Since the hotel didn't received the cancellation e-mail on right time from goibibo they are not ready to refund the amount.

But it's totally goibibo's fault. How the customer may know whether they sent the e-mail to correct e-mail id or wrong e-mail id??

Until today, I've called goibibo more than 20 times. Every time they are telling please be on line and we are connecting with hotel. More than 20mins I was on hold every time and they didn't picked the call again. Such a WORST behavior
from goibibo customer care.

I have all the calls recorded with me.

Also, all 20 times I've repeated the same story to everyone who attended the call. Last time, I asked them to connect with the supervisor and added conference with hotel person. While the hotel person explaining the mistake from goibibo side, he suddenly cut the call.

I'm highly irritated with goibibo. I'm not asking refund for the service which I have used / or late cancellation. I did everything perfect from my end and received such a very poor and irritating response from goibibo.

TRAP!! Be aware people.. of this GoIBIBO and such hotels pricing trap..their T&C might not be same as what appears in their deals and website...to many "Gotchas"..playing cheap tricks of words and interpretations in the T&C..hiding details..hooligans in their customer care... I am trying to cancel a trip in this hotel Booking ID: HTL6XM54L5 starting in few days and though per the cancellation policy I should get 50% refund the TRAP is that such agreement between goibibo and hotel in which the customer gets nothing..in my case the 50% being deducted on the 'actual cost' so if you availed any of the flashy deals you end up getting nothing if had to cancel..as I get ~100 RS when their website said 50% refund:) hahh!!.. for a 7200/- per night package. what a TRAP!!! they ensure once booked..you get nothing if cancelled...so No cancellation...No refund...No changes..No transfer..loose money for sure. very cheap.

I booked a hotel surya, haldwani for 1st November, 2015 and paid required amount online from goibibo.com site. On the site, it was showing 'Free Cancellation upto 26th October, 2015'. as attached Due to some circumstances, i have to cancel the booking. so, I went to my bookings from goibibo site and tried to cancel the booking. But now its shows there will be no refund !! which was HIGHLIGHTED on the page while i booked the hotel(and still its showing). When I called ibibo customer (so called) care, they told its hotel's policy and they told that 'same is mentioned in booking vouncher under cancellation policy'. So, I checked my email and saw below: Cancellation Policy No Show, Cancellation charges will be 100 % Cost.. On cancellation of bookings done using promotional codes, the charges are calculated on total price. Most hotels do not allow unmarried / unrelated couples to check-in. This is at full discretion of the hotel management. No refund would be applicable in case the hotel denies check-in under such circumstances .. On cancellation of bookings done using promotional codes, the charges are calculated on total price. Here nothing was mentioned about no refund. i contacted goibibo again and again, and everytime they told me its 100% Cost for cancellation. I told them its for 'No Show' - which isn't the case as still 28 days still to go before my booking date. In fact, similar thing is mentioned on other booking as well which I already cancelled and refund is initiated, but for this booking they resist to refund.

I booked a ticket for journey from bangalore to ahmedabad on 9th oct 12.45pm to 19.00pm, . But the ticket i got was changed after booking 12.45pm to 3.45 am next day. As it was an emergency to reach at destination early, I had to book another ticket for my journey. They didnt refund the money for my other ticket.

This is to inform you that.I had taken the bus service from delhi to manali from goibibo.com.
These are the tickets details:

Delhi manali
Thursday, oct. 1st, 2015
Confirmed operator pnr no. Qza57be
Mr vinayak varshney mr ayushi varshney
Mr shivangi gupta mr mayank kumar
Raj himachal holidays 22, 21, 18, 17 21:00 hrs majnu ka tilla, opp. Petrol pump, near gurudwara majnu ka tila, delhi
Parshwnath building, near gurudwara
Tata a/c seater (2+2) seat number departure time boarding point
Booking date from to booking id
27 sept. Delhi manali gobusandc13e[protected]


1) un availability of bus when we visited at the location.
2) for around 2 hours we were searching for bus.But there is no availability of bus.
3) then we have provided with a bus.But they take extra 60 rs to keep our luggage in the bus.When we already paid for everything why they asked for extra money.
4) bus start timing was 9:30 pm but it starts at 11:30 pm
5) bus have no permit to enter in punjab and it takes around 2 hours to get that permit.
6) bus has to reach manali at 9:00 am in morning.But it reached manali at 4:00 pm noon.
7) on booking it was displaying bus as tata ac.But the bus provided was different from tata ac.

This bus traveler is not bothered about anything.This is a poor services that they provide on there website. Also the travel agency is not bothered about all this and these issue they create daily for one or the other passenger

Hi Team, I have tried to booked the ticket(DIVAKER travels ticket ) from red bus but ticket not yet booked but money only deducted from my account so please kindly refund my amount. 06 OCT[protected]PAYUIBIBOWEBPVTLTD -.

I had booked Dayal International jashedpur and made full payment on July2015with booking id HTLCVZT6YX. Before check into the hotel I became to know that Hotel management had not get the payment from goibibo. The Hotel management as well as myself made calls and mails continuously from one day before the check in days...Every time we are assured that issue will resolved within 15mins...I had to leave for Ranchi early morning on 7th Oct. but as the hotel did not get there payment they didnot let me go. I paid to a car owner which I had hired Rs.1000 without any travel. I went through a very mental stress due to the misbehave of the hotel staffs. At last I paid from my pocket and released myself from the hotel. Every time I was beiing assured from the customercare executive that the issue will be solved within 15mins...Now they say that it will will take 24hr to 48 hours. But 15mins and now 24 to 48hrs didnot come and I lost money, time and necessary meeting at Ranchi and found a lot of stress.

I had booked Dayal International jashedpur and made full payment on July2015with booking id HTLCVZT6YX. Before check into the hotel I became to know that Hotel management had not get the payment from goibibo. The Hotel management as well as myself made calls and mails continuously from one day before the check in days...Every time we are assured that issue will resolved within 15mins...I had to leave for Ranchi early morning on 7th Oct. but as the hotel did not get there payment they didnot let me go. I paid to a car owner which I had hired Rs.1000 without any travel. I went through a very mental stress due to the misbehave of the hotel staffs. At last I paid from my pocket and released myself from the hotel. Every time I was beiing assured from the customercare executive that the issue will be solved within 15mins...Now they say that it will will take 24hr to 48 hours. But 15mins and now 24 to 48hrs didnot come and I lost money, time and necessary meeting at Ranchi and found a lot of stress.

Goibibo has a system of Gocash, in which you can pay certain amount by Gocash and the rest by cash. While making the payment of a ticket worth rupees 7300, till the payment gateway it was showing that 6000 something rupees would be deducted, till the time I filled my debit card details and clicked the pay option. But they end they end up charging the complete amount of the ticket of rs 7315. you can;t be saying that you are charging this amount and then charge some other amount.

Ticket No.[protected] Yet to travel from Sydney to Mumbai on Dec 18, 2015 for which ticket was booked 7 months prior and was scheduled to arrive at around 11 hours(Dec 19) at Mumbai. But now they are telling us that I have to wait for 23 hours in Kuala Lumpur and hotel accommodation will be given.So, eventually I am reaching after a day. I don't want such favor, just make me reach to the destination around same time because time is money and I have booked the tickets keeping all other appointments and connection in planning. Kindly accept any of the options below and solve my query which I filed a month prior after receiving an apology email and notification. Options: 1. SYD-KUL-MAD-BOM (reach BOM around 14 hours on Dec 19th) 2. SYD-KUL-BLR and Rs 10000 to arrange for connecting flights. Reasons for above offers: 1. I have to reach Indore which is my final destination If option 1 - I can take train to reach Indore If Option 2- I can book AirIndia flight from BLR-IDR for Rs. 10000 and reach the destination with 30kgs. 2. The proposal of hotel accommodation and favor is rejected because then I will reach mumbai in the night and there is no flight to Indore. I have to wait for another 7 hours and book a flight with extra luggage which will cost me 8000. Kindly take the matter seriously and airlines cannot cheat like this. What is the benefit of booking flights from reputed portals like yours. Stand Different and stand for the customers.

Dear sir, Today[protected] i booked flight tickets in goibibo.com but due to office timing i want to cancel it. i am unable to cancel it because they have replaced my account with someone else. My number and email id has been changed. Now i am unable to cancel my tickets. please help me out.

I booked a ticket on 2nd Sep 2015 and cancelled on 4th Sep 2015, before 4 hours as per rules (Date of travel was 4th Sep 2015) and After so many calls, I got the refund back on 5th Oct. 2015 and that too of Rs 675 but the actual refund was Rs 3200 (app.).I have been calling the customer care from past one months and every time they are giving me same reason"Your refund is under process and it will be done in next 48 hours" .I am really disappionted with your service. Reference number is AKLKGUME .

I tried to book a flight from Bangalore to Patna via Kolkata 3 months back. But due to some technical error (this was confirmed by their technical team also) from their side the flight was not booked and amount was deducted from my credit card. Since then I have been trying to get it refunded. I have called the customer care almost trice a week. They will either say that our system is not working due to technical error on sever side or they will say that I will be getting the refund coming Tuesday/Wednesday, but that day has never come. I think that there is a sever technical issue with the Goibibo website and database/server due to which there is frequent error in booking and also customer care people are not able to respond us correctly and on time. Most of the time they end up saying please call us after sometime as we are not able to fetch your data. So, please avoid booking through Goibibo website better to go for booking from respective airways website. You may get some discounts over Goibibo and think its cheaper but one day it will cost you much more than all the discounts you might have got till date and then you will curse them. So, better to take precaution than to go for cure (which I am trying). In my advice just STOP booking through Goibibo.

My Complaint is against www.goibibo.com. My booking ID is HTLWAS77DW with goibibo. I was supposed to get a refund of Rs.3005 for a booking made from 17th to 19th Sep which was then modified to 18th to 19th Sep. Hence the remaining amount was to be refunded. Also received a mail from them that it wouldbe done within 5-7 days. It is more than 20 days now and they have still not given me the refund. Have also sent them 2 mails as reminders

On 2/10/2015 I booked hotel (sai resort ) through go ibibo app. I fully pay the amount charged by ibibo. when I reach the hotel I saw so many insect walking in room, humidity, no vantillation .I contact Ibibibo support team please cancel this transaction and return my money partially or fully. they did not return my money. I forcefully stay in hotel because they are not returning my money. whole night I cannot sleep in this hotel. it's a painful experience with ibibo. I recommended to eveyone please do not use go ibibo web or app to booked anything. they are showing double amount in price list and some amount will be deducted after i[censored] applied coupon. all this are fake i[censored] directly asproch any hotel they will charge u less amountas comapred with ibibo booking . so don't use go ibibo

On 2/10/2015 I booked hotel (sai resort ) through go ibibo app. I fully pay the amount charged by ibibo. when I reach the hotel I saw so many insect walking in room, humidity, no vantillation .I contact Ibibibo support team please cancel this transaction and return my money partially or fully. I they did not my money. I forcefully stay in hotel because they are not returning my money. whole night I cannot sleep in this hotel. it's a painful experience with ibibo. I recommended to eveyone please do not use go ibibo web or app to booked anything. they are showing double amount in price list and some amount will be deducted after i[censored] applied coupon. all this are fake i[censored] directly asproch any hotel they will charge u less amountas comapred with ibibo booking . so don't use go ibibo

I have booked one ticket from AHMEDABAD to BANGALORE(booking id-TUAN8BW6K, booked on 20.7.2015) which was suppose to depart on 7AUG and the flight no. is AI614 which was going to mumbai from where i had another flight AI639 to BANGALORE. BUT DUE TO DELAY IN THE FLIGHT AI614, AIR INDIA gave me a flight to DELHI, from where i was suppose to take a connecting flight to BANGALORE.BUT THIS DELHI FLIGHT GOT CANCELLED DUE TO TECHNICAL FAULTS. And the airlines company said that full money will we refunded, but still i have not received my refund, an i have already complained about it but the response was not satisfatory.

I booked a round trip ticket for 5th November 2015 and 18th November 2015 ( Mumbai – Kolkata) but I received tickets for5th and 6th November 2015 yesterday, i, e 29th sept, 2015. Payment has been made successfully via payumoney and ticket is confirmed. My pnr for mum-kolkata flight is HDRVJX for the airline indigo 6E-321 and pnr for kol-mum is WCEMJN for the airline spice jet. I called immediately after booking my tickets that the error has been made on their side. I have attached the screenshot of my successful payment and wrong tickets too. yet on calling them again they reply back that neither have they recieved any payment nor is the error from their end.

I had booked a ticket to travel from Chennai to bangalore. This was for 3 passengers. Later I cancelled the ticket for 1 passenger by calling the airlines. the airlines indigo did the cancellation and sent me the cancellation notice. I have attached the refund notice from the airlines. Go ibibo has sent me a mail that there is no refund due to me. Eventhough you show and advise from the airlines for the credit goibibo does not honor the same. Below is the response from Go ibibo: From: 20037477_mukendrap Date: Tue, Sep 29, 2015 at 7:41 PM Subject: Re: [#718960] General Query - Account related query - I want to change my email To: [protected]@gmail.com Dear Mr Narayanan, Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs. Apology for the late response. This mail is in regards to your flights query against the Booking ID : T6EH63J6P. Please be informed that the cancellation charges are higher then the amount you paid for the same ticket so you are not eligible for the refund. We would appreciate your kind support and understanding in this matter.

Hi, The amount of 760₹ has been debited from my sbi account to Ibibo Web Pvt. Ltd. on 12-Sep-2015 though I haven't done any booking or purchase. By noticing the number of complaints for the similar complaints I think this is some scam. You guys better look into it. And Kindly credit back the amount to my account to avoid any further actions. Acc No. [protected] Transaction Ref No. IGOARERNP6