Ibibo Group / Goibibo Complaints & Reviews

Address: 122001

Website: www.goibibo.com

Prepaid booking for Rs 3551 was done on 16 th Nov for Tansen residency Hotel Gwalior for stay 5 th to 6 th Dec Booking Id HTLAB5XGY5. The booking bounced as no room. I have given concent for a down graded hotel under assurance of refund of actual differece. The booking was done at hotel grace booking id [protected] After lot of persuasion I was communicated for refund of Rs 1846 on 26 Nov. But again on 27 Nov, the amount was informed as Rs 1661. The refund matter was given id of952697 initially & later 934274. I am yet to get any refund in actual, but the refund calculation is being reduced time to time. Compatiable refund to be done. Somnath Ghosh email [protected]@rediffmail.com Mobile [protected]

customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 500003

Hi, There have been two unauthorised transactions from my SBI account (account no: [protected]) towards ibibo web pvt ltd in the past six months. One on 18th june 2015 of Rs. 837.55 and the other on 4th Oct 2015 of Rs. 541.84.20. The reference no are.[protected]CH30593445 and[protected]CH24994290 I have not done or authorised any transactions with ibibo on these days or during the past six months. I have attached the screenshots of the transaction details. Request you to look into this matter and resolve it soon.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400097

Website: Goibibo.com

I have mailed them all my documents regarding the deduction of amounts and the money was deducted twice from my account but transaction was successful only once. I contacted goibibo for this and they are stating that it is Indian Bank's fault and Indian Bank is stating it's goibibo's fault. Failed Transaction Id GOFLDANDfff[protected] Booking Date:[protected]

customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 632014

Website: Goibibo.com

Money was deducted twice but transaction was successful only once. Indian Bank is stating it's goibibo's fault and goibibo is stating it's Indian Bank's fault.I booked a flight and the flight didn't get book and money was deducted. Indian Bank is stating that the money has been taken by goibibo whereas goibibo is stating it has been dropped by us.

Nov 27, 2015

Complaint marked as Resolved

The money was refunded to my account and I got the full payment. The company made a call regarding this. But there is one thing that I want to highlight that a person asked me my phone number through message in consumer forum stating that he is from goibibo and asked me details of my ATM card.

customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 632014

Website: goibibo.com

I have mailed them all my documents regarding the deduction of amounts and the money was deducted twice from my account but transaction was successful only once. I contacted goibibo for this and they are stating that it is Indian Bank's fault and Indian Bank is stating it's goibibo's fault.

Nov 27, 2015

Complaint marked as Resolved

The complaint has been resolved and I got all the payment back in my account. A refund was initiated and this is a nice platform where people can discuss there issues.

customer support has been notified about the posted complaint.

View replies

M

Meghana1892

from Delhi, Delhi

Nov 27, 2015

Did you get the money back??And in how many days???

Reply

K

Kshitiz Lohia

Nov 27, 2015

No I didn't :(

Reply

Pallavi Shree's reply, Nov 12, 2020

Hey,
Kindly guide me where to write for tge refund of amount deducted twice

K

kingofchennai

from Chennai, Tamil Nadu

Jun 8, 2016

Ticket charges

There is huge difference in Bus fares in this site and other site. I booked a ticket in Roadlink which is 850 the same ticket i saw just 650 in other ticket booking sites.

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411007

I was making a bus booking between Pune and Goa on November 10, 2015. However, it appears that the booking did not go through, but the payment was deducted. The reference no is [protected] and the amount is Rs 939/-. Please refund the above amount asap. Thanx. Prithwiraj N Ghorpade

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bhavnagar, Gujarat, 364001

Website: Goibibo.com

On GoIbibo site, I booked my stay at mount abu for 20th Nov to 21st Nov with confirmed booking for hotel good luck residency.
My Payment Id: GOHTLDV344ccd[protected]
Booking Id: HTL9H7LD8N
I had confirmed booking for this. but when i went to hotel, manager told me that its not bookedconfirmed.
I talked to GoIbibo customer care executives several times, but there was no proper response and everytime they blaimed hotel manager.
I already made payment and got confirmed booking, but didn't get check in.
At last, i decided to cancel the booking and get refund for this. Ibibo executive accepted this and ready to pay full refund.
Request ID #936860. But still i didn't get any refund yet.
now, I am talking to Ibibo executive and every time they say 'you will get confirmation in half an hour'.
I am seeking my refund worth rs 850.

customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ratnagiri, Maharashtra, 415605

Website: www.hotelsaisha.com

Greetings from Hotel Saisha-Chipun (Maharashtra) I am the hotelier and Goibibo send me a guest. Guest stayed in our hotel but goibibo not make my payment of Rs.108800.00 I already send all details and email to company but no one get interests to resolve my issue. Pl look in to these mattaer.for any details call me. Manoj Ghatkar Hotel Saisha [protected]

customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana, 122002

Website: www.goibibo.com

This is in regards to the cancellation against booking id- HTLBCBQRGG Please be informed that I have cancelled the booking on 15th Nov. At 8:56 p.M. And as per the cancellation policy, Cancellation charges will be 1 Night Cost if I cancel between[protected]:00:00 IST to[protected]:59:00 IST. Cancellation of the ticket was done well in advance keeping the flood condition of Tamil Nadu in mind that too 3 days before the check-in date...

Helpful

Found this helpful?

Write a comment

Address: 122018

Website: www.goibibo.com

Hi,
I have booked a room through goibibo.com & due to some design issue we had to cancel the booking on checkout date & hotel confirmed Goibibo that we will receive the full refund of our booking amount. Infact Dharmendra from their customer service team said on 14th Nov that i will get the refund in 5-7 working days but today i.e. 18th Nov i called up them they said the booking is cancelled today and refund shall be processed in 5-7 working days from today! So they forgot to cancel my booking on Saturday! Also when i posted my feedback on their facebook page they said that am not applicable for any further compensation! when i said what do you mean by this statement they started deleting my posts on Facebook & they even deleted their reply wherein they have said the same.. Never expected this behaviour from them !

Feb 23, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2020

Ibibo Group / Goibibo Customer Care's response Dear Minal Sood,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Regards,
Team- Goibibo Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600097

Website: Goibibo

booked tickets on Nov 2 for the day of journey Feb 5 2016. my money was deducted and tickets were not booked. it has been more than 15 days & since then i have been sending mails to [protected]@goibibo.com and [protected]@goibibo.com but have not received any response. Dont know what needs to be done next please help on this.

customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Tirunelveli, Tamil Nadu, 627007

Website: goibibo.com

I booking ticket goibibo website travel date[protected] tirunelveli to Coimbatore i get confirm ticket booking id GOBUSh0d[protected] amount debit my bank account.travel date I am go to pick up point I waiting half an hour bus not come I call to agent and krish travels manager that ticket not original call to goibibo customer care. I call that number details not given properly I sent mail to goibibo.goibibo replied this some mistake amount refund to gocash and book to another ticket and gocash expiry in feb month I am so sad to that day

customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 122018

Website: www.ibibo.com

Hi,
There have been two unauthorised transactions from my SBI account (account no: [protected]) towards ibibo web pvt ltd in the past six months. One on 21st May 2015 of Rs. 623.92 and the other on 7th Sept 2015 of Rs. 1536.20. The ref/cheque no. are[protected]IG0ABI CDC2 TRANSFER TO 3217 and[protected]IG0AQ JRNP3 TRANSFER TO 3217

I have not done or authorised any transactions with ibibo on these days or during the past six months. I have attached the screenshots of the transaction details.

Request you to look into this matter and resolve it soon.

Regards,
Omkar Todkar

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

View replies

A

Aastha Madan

from New Delhi, Delhi

Nov 14, 2015

lfjlks

Reply

A

Aditi Barkakati Dutta

from New Delhi, Delhi

Nov 17, 2015

Dear Omkar,

Greetings from Goibibo.com!!!

Thanks for writing to us . This is in reference to your query raised for twice the amount is charged of INR 623.92 & INR1536.20 . Pertaining to the issue you raised we would like to inform you that as we have checked with our payment gateway, we have found two transactions were on Bookmyshow.com .

It might have reflected as Goibibo.com in your statement as the gateway was PAY U (Our own payment gateway) while making these transactions . We wold request you to get in touch with Bookmyshow directly .

We are closing this case as the query stands resolved. Do take-out a minute to fill-in the survey for us. A word of appreciation would keep us pepped and motivated to serve you in future.

Please write to us if you have further queries, Just remember, we are always an email away if you need any help.

Thanks and Regards
Aastha Madan
GoCare Team

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Website: Goibibo

I have booked a flight on Aug 6 from jaipur to kochi for the date December 25 of PNR wbnfrz from goibibo for jet airways. They have rescheduled my flights 2 times.since my current flight timings is difficult for my journey as it is early in the morning I have asked for goibibo customer support to change my timings or to make my ticket refundable as my earlier tickets were . I have written a complaint to goibibo to change my flight timings or to make my flight refundable. Till now i haven't got a reply from the goibibo even after 20 days.I have tried to talk with their customer care and they are not answering to my call.if they can make my tickets refundable it will be very much helpful to me.so i hope a neccesary action will be taken to either refund my money or to make a change in my flight schedule . Kindly waiting for a positive reply.

customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana

Website: www.goibibo.com

I have cancelled my round trip flight on 21/10/2015 whose Goibibo Reference Number is:- N6EQ4V6KI (i.e. from Bangalore to Delhi to and fro), but still I am unable to get back my refunded amount. 14 days have already passed, so I have raised a complaint whose ID is 845245 three days back for which they have replied that "We will get in touch with you within 24 hours" but no call came from their end, even I have escalated this issue to higher authority then also its not showing any interest in resolving my problem.

customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400097

Website: www.goibibo.com

Hi team, did hotel booking through goibibo on 6th Oct and received confirmation email. Booking id HTLLWJMGZ7 from 13 th Nov. I had also received emaistating don't call us to reconfirm the booking as it is done. Now I'm getting email on 30th Oct stating booking is not done. And providing alternate option which is not that good and also neither they have blocked the room. And now all the hotel are booked as it is Diwali holiday time. Even after call goibibo support team.multiple times, I haven't received any call back or reply on email.

customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 110058

Website: www.goibibo.com

Hi, I booked a bus ticket from Mumbai to Bangalore worth of Rs.1813 on goibibo.com. After transaction, my money was debited from my account but there was no booking confirmation from the website and on contacting the customer care no help is being extended by them.

customer support has been notified about the posted complaint.

View replies

P

prasanthansu

from Chennai, Tamil Nadu

Nov 3, 2015

Very bad customer care service by goibibo .I booked the bus ticket from Chennai to Bangalore for 2 persons before 3 days . and one more dad thing is that we cant talk to them over phone and nor they reply in 24 hours. 560 rs from my bank account is take by them and even after 3 days no sign of refund. just go a ticket number .even after 3 days no reply from them. poorest service one can expect from them.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 400066

Website: www.goibibo.com

I booked tickets worth Rs.12208 on[protected] but GOIBIBO's network got some problem & my money was deducted and tickets were not booked. it has been more than 3 months & since then i have been sending mails to [protected]@goibibo.com and [protected]@goibibo.com but have not received any response. Dont know what needs to be done next please help on this.

Transaction ID GOFLDAND761f[protected]

customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: goibibo

I had booked my flight for NOVEMBER 12, 2015 but due to some technical error it has been booked for DECEMBER 12, 2015.At the time of booking it was November 12 but after it was confirmed it showed Dec 12 instead of Nov 12.
It is quiet a disappointment as i have been using goibibo for quiet sometime also my family have been booking tickets from the same,
This kind of a technical error is just not acceptable and i request you to have a look at it on priority basis my flight details are as follow:

Jet Airways 9W 2636 from Lucknow to New Delhi
Jet Airways 9W 384 from New Delhi to Mumbai

Kindly Revert

customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 50047

Website: www.ibibo.com

This deduction was happened on 28/Aug/2015 in my State bank of India where they withdraw 218.50 due to uncertain reason. I never went to their websites, not a single transaction I have done, yet they withdrawn money. It has been 2 months but they doesn't refund my money to my bank account. This is the reference number by which the transaction has been made. [protected]IG0APGZVK2 TRANSFER TO 3217 I am attaching my mobile number and email id. If any updates you get please let me know. Thanks shivam Tiwari [protected] [protected]@gmail.com

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

View replies

Ibibo Group / Goibibo Customer Care

from New Delhi, Delhi

Nov 2, 2015

Verified Support

Dear Mr. Tiwari,

Greetings from Goibibo.com!!!

As per your raised query we would like to request you to please share your updated bank statement with so that we will check and revert.

Awaiting reply.

Thanks and Regards
Gaurav Sharma
Gocare Team

Reply

Ibibo Group / Goibibo Customer Care

from New Delhi, Delhi

Nov 12, 2015

Verified Support

Dear Mr. Tiwari,

Greetings from Goibibo.com!!!

As per your raised query we would like to request you to please share your updated bank statement with so that we will check and revert.

Awaiting reply.

Thanks and Regards
Gaurav Sharma
Gocare Team

Ibibo Group / Goibibo Complaints & Reviews

File a complaint to Ibibo Group / Goibibo

Ibibo Group / Goibibo reviews & complaints page 227

Inappropriate amount on partial refund against exchange with downgraded hotel booking

Post your Comment

Unauthorised transactions from sbi account

Post your Comment

Money deducted twice but transaction was successful only once

Post your Comment

Money has been deducted by bank twice but transaction was successful once

Post your Comment

Money deducted twice but transaction was successful only once

Ticket charges

Post your Comment

Ticket not booked payment deducted

Post your Comment

Hotel confirmed but deined checkin, when refund requested, no refund given yet

Post your Comment

Outstanding booking amount of Rs.108800

Post your Comment

Hotel booking Cancellation charges & Refund

Pathetic customer service

Post your Comment

Flight ticket not booked

Post your Comment

Fake ticket given

Post your Comment

Unauthorised transactions from my sbi account

Post your Comment

Rescheduling of flight timings several times.

Post your Comment

I am not able to get back my refunded amount of flight cancellation

Post your Comment

Hotel booking confirmed but not booked hotel

Post your Comment

Money deducted but no booking confirmation and no refund of money

Post your Comment

Complaint against goibibo ticket booking company

Post your Comment

Cheated by goibibo

Post your Comment

Unknowingly deduction of money

Post your Comment

Recent comments

Related businesses