Ibibo Group / Goibibo Complaints & Reviews

Hi I am writing this mail wrt #317533 and #318220 raised in your customer care number I have not received the right answer to my concern. 1. When I was cancelling Booking ID : AMD2ZOE58, I recieved a prompt and the same mail stating that Rs 500 as Go Cash and Rs 5144.0 as refund to the bank will be credited. The screenshot for the above is attached. 2. After confirming the cancellation, I received another email stating the below: Booking ID: AMD2ZOE58 Airline Cancellation Fee: INR 3158.00(PER PERSON) Goibibo Cancellation Fee: INR 400.00(PER PERSON) Convenience Fee: INR 200.00(PER PERSON) Thus the amount that will be refunded to me will be only Rs 2154. The screenshot for the above is attached 3. When I see the "My Trips" section, One flight (Delhi-BOM) is showing status as "Refunded" and another (BOM-COK) is showing "REFUND UNDER PROCESS". The screenshot for the above is also attached I confirmed the cancellation of this booking only on the basis of the Confirmation Prompt of Rs 5644 ( Rs 5144 as Refund to Debit A/C and Rs 500 as GoCash) displayed. I am really pissed of on seeing that only Rs 2154 will be refunded to me instead of the said Rs 5144 . If I don't receive my refund of Rs 5144, I will definitely go forward with Consumer Court on Consumer Redressal Forum and also make sure this MALPRACTICE is shared in the social media world. Please find the attached screenshots: 1. Cancellation Mail stating Rs 5144 will be credited 2. Confirmation Mail stating only Rs 2154 will be credited 3. Delhi - COK Ticket Booking 4. Screenshot stating that Delhi-BOM is refunded while BOM-COK is Refund in Progress stage Expect you early reply on this in my mail id : shabarish.[protected]@gmail.com I expect you to call me on my mobile [protected] and also share your contact details so that I dont take it to the next step

I have ordered 2 sets of Samsung power bank+samsung ear phone+samsung charger which displayed on FREE KA MALL Website and the seller is Shopping needs on Dt:04/04/2015, and made a payment of Rs. 588.98 with reference No.[protected]IG00VEPNS8 TRANSFER TO 3217 Through online payment by INB Ibibo Web Pvt. Ltd. and the amount is deducted from my account but till today the above said three means, INB ibibo, shopping needs, and free ka mall are not taking the action towards to forward the product to me either the refund of money to my account there fore you are requested to please take action on above three and settle my problem as by product nor amount refund

hve booked a hotel name hotel gouri palace on april 8 in station road jaipur using goibibo mobile app.I booked 2 rooms for 4 adults.My booking id is HTLRDRXZQL. The hotel shown in goibibo was rated as a 3 star hotel.But when we checked in then i did not imagine that what was that???? The condition of hotel was not good and it was so worst than a one star hotel...Even the rooms conditions were too bad and not to stay even a single minute .So we said owner of hotel that this is a 3 star hotel then he said that the hotel is not responsible for it and it is the fault of goibibo company who is showing their hotel such like this.So they said that the refund amount will be back to you in 3 days.So i want to refund the amount

i hve booked a hotel name hotel gouri palace on april 8 in station road jaipur using goibibo mobile app.I booked 2 rooms for 4 adults.My booking id is HTLRDRXZQL. The hotel shown in goibibo was rated as a 3 star hotel.But when we checked in then i did not imagine that what was that???? The condition of hotel was not good and it was so worst than a one star hotel...Even the rooms conditions were too bad and not to stay even a single minute .So we said owner of hotel that this is a 3 star hotel then he said that the hotel is not responsible for it and it is the fault of goibibo company who is showing their hotel such like this.So they said that the refund amount will be back to you in 3 days.When after 4-5 days i email them and asked about the refund than they replied me that u hve not checked in the hotel so refund will not be applicable to you

Dear Gobibo team, It was the worst experience to book flight ticket with gobibo. Because first I book the ticket with gobibo and they cut the money but the ticket was not confirmed and second to confirming the ticket I called the helpline for one hour and they charge me extra 2500 rupees and also the gobibo charge 1400 rupees which is not fare. Anyway now I want to reschedule my trip back to cochin which is on 16 june and I want to prepond the tiche to like may 20th. Please do the needfull. Ticket ID IS AMDYUT4CW. Or elses next time onwards never ever me or my family or my friends will be book from gobibo. Thanks and regards, Listy Thomas [protected] [protected]@gmail.com

I have'nt booked any ticket or something from ibibo but my account is stating this 04-Apr[protected]Apr-2015) TO TRANSFER INB Ibibo Web Pvt. Ltd.[protected]IG00VEFQF1 TRANSFER TO [protected] STATE BANK OF INDIA O 627.4 i need clearifications and refund of this transcation.

Dear Customer Care, This mail is in regards to the complaint for providing wrong information by customer care representatives during multiple calls. It started on 22nd March'15, I booked a trip for four person from Leh to Delhi (by Srinagar) for dated 23rd September (PNR-JFVRZ and DYZQE7). The fare for this tickets come to approx Rs 17500 for all four persons. Seven days later, Go Air stated their promotional offer of Rs 1300 flight cost from Leh to Delhi directly, I called Goibibo customer care and asked for cancellation charges for my old booking. The lady who attended the call calculated cancellation charges of approx Rs 3500 considering all the passenger. I requested her to cancel my old ticket and booked the ticket in ongoing sale fare. In return she suggested me to first go for booking because promotional fares tickets are dynamic and fares may like to change frequently. I understood and booked another tickets on 28th March for the same date and route (Leh to Delhi). Now the problem started, I called the customer care on 28th March for cancellation of old booking tickets and the customer care representative Mr.Vinod told me a different story altogether. He mentioned Rs 3300 as cancellation charges for one ticket. I told him all my previous discussion, he promised to raise a issue in goibibo internal system and come back in 48 hours. When nobody responded till 30th March, I called again the customer care. New lady Ms. Neha attended, after listening my story, she committed to return back after another 48 hours, but the more surprise to me is that the cancellation charge break-up provided by her is completely different (Rs. 2800 for one ticket from leh to delhi). Now I am waiting for update from Goibibo from last 11 days. This is a complete case of mis-communication and false comittment. I am a loyal customer to Goibibo and using its services from long back, if i am not wrong Rs 150000 worth of transaction have made in this long relationship. In place of providing service, I am feeling cheated by someone. I hope this message will also go to Goibibo decision maker and will provide some solution to keep my trust with Goibibo in future. Gourave [protected] [protected]

I have made a booking for Rishikesh to New Delhi for 3 passengers. All of them were girls(my cousins) who have came from abroad for trip to Rishikesh. The booking was for 3 seats in an Innova operated by Harish Tours and Travels. The passengers confirmed the timing from the pickup point from operators contact number mentioned in booking confirmation. Even we got reminder from GoIbibo to reach on time at the pick up point. And at the last moment after waiting for 2 hours we were told that booking is cancelled. It was such a great shock to my cousins as they were alone in the morning 6.30 a.m. at the pick up point. After that they have to book a private vehicle from Rishikesh to Delhi as they have got flight back to Mumbai from delhi which they cant afford to miss. Goibibo customer helpline is so pathetic that their are no option to raise the complain or talk with their executives. Booking details are as under: Rishikesh to New Delhi; Toyota Innova 3 seats booked, PNR: RBNFBRT9N, Travel Date: 31/03/2015, Pick up time: 6.30a.m. Contact details: Ripal Shah [protected] / [protected] / +[protected].

this dhinagaran i have booked the ticket and also cancelled it, when i track refund status it shows that amount has been refunded but in my bank account their was no deposition from goibibo my ticket Booking ID is : GOBUSbebb[protected] kindly check it and tell the status Note : if my complaint does not match for this category plz forward it to curresponding one, don' t tell me to send it to correct category my mobile : [protected]

While buying a mobile from greendust.com I have to make a payment of rs 7999 towards greendust.com however i got my one time password (otp) to complete transaction to complete the transaction as directed but though the amount has been deducted from SBI bank account neither i get successful order confirmation message nor the amount was received by the greendust. So, the amount of Rs7999 was wrongly deducted from my account by Ibibo Web. Pvt. Ltd. So pliz refund my amount. My payment details To transfer: INB Ibibo Web. Pvt. Ltd[protected]IG000VRPHE6 transfer to [protected] State bank of India

We have booked following bus ticket online by GOIBIBO, at the time of booking while selecting boarding location PALADI, bus departure showing 1.15am while after booing message was as below. I lost Rs.1000/- travel agent Mahasagar not entertaining as per him today this bus already left at 10.30 we cannot help contact GOIBIBO. Ultimately we have to took another ticket form MAHASAGAR and traveled (details below). Very painful experience. I want refund of money and answer for this painful experience by GOIBIBO. Dear Pratibha, Your Booking ID is GOBUSAND9ff8f[protected] for bus departing[protected] from ahmedabad to udaipur at 23:00. Travels : SHREENATH TRAVELLERS (UDR)-MAHASAGAR TRAVELS PVT. LTD Seat: Q, R Type: A/C, Seater&Sleeper, 2 + 1 ( 41 ) Boarding @ Paldi_mahasagar travels Near Nr. Shefali Complex, Paldi, Ahmedabad Contact[protected]. Please CARRY A VALID PRINT of this ticket which is sent on your email ID. Get 50% Off on Hotel Bookings. Coupon: MPBUS14. http://bit.ly/1u0YQiT Dear AAYUSHI BEN Your PNR:27396232 Journey:Ahmedabad To Udaipur Seat:E, F Date:[protected]:30 PM Pickup:Paldi, Mahasagar Shefali Center Is Booked. Board Bus:Board Bus:RJ-30-PA-1819, Pickup man:, Phone:. Thank You, www.shrinathbus.com Sunil Kumar Mehta - [protected]

Dear Sir/Madam I have booked a ticket in Hentek Travels through Goibibo online mobile application.The Booking ID is "RBN6K8KS3" and travel date was on April 5th Sunday.Unfortunately Hentek Travels informed that they don't have any partnership with Goibibo who is responsible for booking tickets in their travels.I lost my time and money in order to get a new ticket.Hence Goibibo need to refund the amount which I spend with compensation Regards, Sujith

I have booked a ticket for bus from Visakhapatnam to hyderabad on 5th april using Goibibo mobile application . Later i got a message and call from bus operator saying that bus has been cancelled. So i tried reaching customer care for refund of the payement done for the booking but couldnot reach them . When i tried contacting them through phone it is saying that we should query them using online support, but i am not able to submit it through online though i tried many times. My PNR no is RBNF2KHNC and booking id is GOBUSANDdbde[protected]. So please see that the issue is resolved. My contact number is [protected]

One week before I booked my bus ticket through goibibo website for April 6th.But when I wanted to cancel it, and I could not do it. Eventually I lost my money.The reason why i Could not cancel it was that when i contacted through customer help, they asked me to go the goibibo website and cancel it.But the website never provided any window for cancelling the ticket.The customer care number also was of no help to me.I could listen to only the pre recorded voice because of which i failed to interact with anyone from your company. I tried to contact the company for a lot of days but everything went in vain. Hence I failed to get my money back.

I had a spicejet flight from Kathmandu to Delhi on 3rd march 2015. The flight was cancelled on 27th Feb. I had booked the flight from goibibo site . Spicejet has refunded the money to goibibo but i still not have received any refund from goibibo. There is no complaint number where i can talk to them . the only number they have directs me to their site. After dropping like 6-8 messages on their website i still have not received any communication form them. the booking id was NSGMCCBHK and PNR was MCCBHK.

On 3rd April I booked 1 double deluxe room in Suncity Resort, Port Blair using my Credit card through your mobile app. But after completion of booking, I didn't received any confirmation voucher from your end but money has been deducted from my credit card..Rs 2471...Please refund the amount immediately and give me a customer care number that can actually help in such situations. Email id used for booking : [protected]@gmail.com

HI Goibibo team, I'm Perumal for the last 3 years regularly i'm using goibibo for ticket booking.Last tuesday 31.Mar.2015 i have booked 2 tickets 1. Booking id :GOBUS8A[protected] 2. Booking id :GOBUS462FE[protected] FINALLY my plan was changed so i have cancelled the ticket. but there is no refund for those tickets till today. when can i expect the refund amount.Please make it clear as soon as possible. Thanks, Perumal.M

I have a booked a bus ticket from Madurai to Chennai on Karthik Ramu travels. But the bus was cancelled by them and I was informed to make some alternate arrangements. So please make necessary arrangement to refund the amount as soon as possible. Booking reference No: GOBUS23d[protected] PS: I tried to upload this through your site, but while submitting this ticket, it says 500 internal service error. Take care about this. So sent a mail to them . But stil no reply. Thank you

I have booked a bus ticket from Chennai to madurai on 31st of March 2015. On the day of travel I was informed by the travels stating that the bus has been cancelled due to ac repair. I contacted the head office of the travels and I was told that the ttravels would inform goibibo regarding the cancellation of trip. It has been a week and still have not received any refund. Kindly find the attached ticket details and assist on the refund.

On 21st march 2015 i was booking a flight from mumbai to bhubaneswar on the flight goair (G8-244) on the date of 23/04.2015 . I was booking with it my mobile application, i have cleared all the formalities before booking and via my credit card i have also paid the amount of Rs 4250 for my ticket booking . But money is deducted from account but ticket is not booked, then i booked another ticket on the same flight on the same day after 15-20 mins at that time money is deducted and also ticket is also booked . But that previous money which was deducted without ticket booking is not refunded to my account . I have written it to Goibibo Cust care but they did't reply me regarding this matter . Then i went to bank to know every detail they said that goibibo has taken 2 times Rs 4250 for one ticket booking and also didn't refunded the amount . So what to do now . please help me without any fault i am suffering in this type of tension .