Ibibo Group / Goibibo Complaints & Reviews

I have booked a refundable 2 night hotel stay at Mahabaleshwar at Ramsukh Hotel for the 20th and 21st of March 2015 on Goibibo.com website on the 9th of March 2015. The booking confirmation states that the Hotel booking can be cancelled before[protected]:59:00 IST, Cancellation charges will be 0% Cost.
Although I want to cancel the booking, they are stating that I will not be able to get full refund as I have used their coupon...

Bus refund not processed This is the message we got on our mob [protected] on 5th feb when we cancelled ticket…your customer care is not replying even after showing this message, refund is far story. 1.5 months passed, tired up writing to their customer care, their website doesn't take refund request… Cancellation has been done for the seat No 12, ticket No ht178759.Refund will be processed within 5 days. Thanks Deepak

Hi, Booking was canceled by the bus operator and they allocated our seats to other for Rs 1700, telling us that our money will be refunded by Goibibo I had to pay another 1500 to bus operator to board the bus in cash as I didn't have any other option So total cost of my journey was Rs 2200, instead of Rs 700 Rs 1500+Rs 700 = Rs 2200 let me know what action you gonna take against bus operator and how I will get my money back ? Note : Everyone who booked from Goibibo went through same pathetic situation My booking Id was : GOBUS1363d[protected]

on[protected] we booked a ticket on line from your site for the flight SPICE JET flying from Newdelhi to Chennai. our registered mobile number is [protected], ticket booked in the name of Krishnamoorthy v . Amount deducted is RS 5841/=(five thousands eight hundred and forty one only) Lot of inconvenience caused because of the above happened . Atleast reimburse the amount ASAP quickly. Krishnamoorthy.v [protected]

I booked Flight+hotel package for Hyderabad Booking ID F6EW19MUE dated March 4, 2015, 3:11 p.m. I was to travel from Hyderabad to Bangalore by Jet Aiwyas under PNR: TVGDRO and Ticket was not alloted by you and neither it was generated till the flight left I do not know whereabout of the ticket and your Site says its processing till the last minute.Jet Airways refused me to board the flight . I bought new ticket by paying Cash at the airport and travelled by Indigo Flight No : .6E357 My Email address is [protected]@gmail.com and it is the same email address I am communicating . Please refund the ticket fare of Rs. 5070 /- and pl find attched the scanned copy of Flight Ticket, Boarding Pass & ATM Cash transaction copy . Please arrange to process the refund immediately for above because the return ticket was not alloted by you as per package deal. I lodged a complaint also that the ticket was not generated yesterday . Regds, Raju Viraktamath Mob :[protected] Bangalore

GOIBIBO is the worst site ever. they deducted my amount from my debit card, also deducted my gocash balance and still the hotel booking was not confirmed. i tried to contact them, they made me hold for an hour and then replied that madam we are sorry u have to cancel the booking. i have not yet got any refund and also i am standing outside the hotel since 3 hours. neither are they refunding the amount nor did they confrm my bookng . please never trust goibo.

I talked on this refund issue with their customer care executives in n number of times and every time they said 5 to 7 working days. Two days before i submitted request in website and today i got mail and in that also saying same thing 5 to 7 days. Its not all fare at all. Kindly take proper action on this please as soon as possible. I talked on this matter with respective airlines(spice jet), they said that they already processed...

Hi Team, We have booked ticket on Goibibo.com website on 21 Feb(for date of journey on 5 Mar), which costed 2200. We have cancelled the ticket on 27 Feb but, still we did not receive the refund. We tried contacting them by call/email but, no proper response fom them. Can you please help us. Thanks, Vamsi Nallan +91-[protected]

I booked ticket from Pune to Hyderabad for travel Dated 05th march 2015 with Satnam Jabbar travels. I booked this ticket on 14th Feb 2015. when i reached my boarding point yesterday i was told by the operator of the bus that the tickets booked with Goibibo has cancelled and you will be refunded the booked money. So when I reached goibibo site to register the complaint, the page keeps on loading when I submit the complaint request for refund and also their customer care number is pathetic it will never connect to the customer executive. Also when i booked the ticket from goibibo the fare was Rs.700 and i came to know that the Jabbar travels has sold the tickets at Rs.1700 one to two days before the travel. I had the worst experience with this travels and goibibo people for not responding. The bus operator cancelled the goibibo booked tickets just because he know that customer care cant be reached. I want proper justification,

I had been writing emails to below people from Ibibo from Feb 5th but there was very no response from them. When reached Rishabh Bali on Phone on Mar 4th he committed to send the invoice copy by Mar 5th . But that didn't happen. V-Kamal Kant <kamal.[protected]@ibibogroup.com>, V-Rishabh Bali <rishabh.[protected]@ibibogroup.com> Looking at some help for speedy re[censored]ions. Thanks, Naveen.

These transactions happened from my SBI account without my knowledge and this is fraud. Ibibo has deducted the amount from my account by some fraud. Please look into this matter as soon as possible. Please help me with the matter and get my money back. Regards- Ekta Soni Email - [protected]@gmail.com (28-Feb-2015) TO TRANSFER INB Ibibo Web Pvt. Ltd. [protected]IG00QZNAV7 TRANSFER TO 3217 380.00

Hello, I had booked flight with PNR W4FM5F, but my flight got cancelled. Spice Jet office people told us to raise refund from the portal from where you purchased the ticket. As per their instructions i had raised multiple requests on goibibo.com, but have received no reply from them. Also, no case number for complaints. When i call their customer care service, it gets disconnected automatically if we select complaint option. I am not able to connect to their advisors to get help.

While booking two tickets both the desktop site and mobile application showed booking failure. Thus I booked other tickets, after an hour I get mail confirming the tickets that had booking failure have now been confirmed. Now I have two non refundable confirmed tickets which were booking cancelled in the first place. Several calls and emails have been made since but there has been no response from the Goibibo Team. It’s been three days and I still have not received any resolution as promised.

Booked two tickets in Indigo from Kochi to Hyderabad and back.Booking IDN96EF75J9J. Date of booking- 6 Jan 2015.Date of travel-19th and 24th February 2015. One up and down ticket was cancelled on 17th February.Goibibo did this immediately and reciprocated with a mail confirming the cancellation and refund of the amount.tracking ID/Ticket no: 172823 and 172834 was assigned for this.This was an automated reply.they assured to call in two days time or earlier! but there was no call, no money.I made a reminder for the complaint through the website on 2nd March 2015, and immediately got an automated "courtesy reply" as they call it and here comes another tracking ID: 204979. No money or reply yet. If you call them on the phone number provided, you loose your money, but the automated system does not accomedate your complaint! So you have no way to complain or access to the company. It seems they are going to cheat me. Is there anything I can do than going to the consumer court?

I had cancelled my round trip with Indigo airlines directly and they refunded the amount of Rs.8341 to GOIBIBO. They had sent me the mail also for that. Now GOIBIBO has only refunded me Rs.3341. I am mailing them continuously but they are not returning my refund. I had rescheduled my flight directly with indigo also so they refunded that amount also because i paid them extra for that. Now Goibibo people are again deducting the cancellation charges which are already deducted by the airlines. My booking reference id is Y2CTYB. Kindly look into the matter and take appropriate actions against GOIBIBO.

Booking ID: NSGECWLHH Booking Date: 05.11.14 PNR: ECWLHH Carrier Name: SpiceJet Flight cancellation intimation date:13.11.14 Goibibo.com complaint number: 167643 The booking was made through Goibibo.com for 2 people, from Mumbai to Delhi and return. I got an email notification from SpiceJet that the flight was cancelled and on speaking with their customer care representative they confirmed the same and also assured the complete booking amount will be refunded. I checked up with them on 05.02.15 and they promplty responded saying that the entire booking amount has been refuneded to the travel agency. I then checked up with Goibibo.com and this when I realized that their "24x7 Help &amp; Care" support page insisted that the complaints were sent in writing through their portal as apparently it is faster to wite to them!! I did that, hoping that they would keep to their promise of reverting within 24 hours. The complaint was booked on 16.02.15 and I got a response back on 19.02.15 saying my cancellation in still "in process". The booking was cancelled in November 2014 and even after three months, the processing was not complete!! After their email dated 19.02.15, I never got an update on the refund status even though they had mentioned they would revert within 2 working days. I tried calling them on their helpline and found that one of their numbers did not exist ([protected]) and the second number did not have any options to submit or follow-up on a complaint!! Very conveniently Goibibo.com has chosen to ignore what the customer has to say about their service. This was the first time I was using Goibibo.com and it would be my last. I would also prompt all readers to refrain from using their service. The flight booking cost me Rs.26, 034/- and I demand Goibibo.com for immediate refund of the amount without any further delay!!

This is regarding to the booking IDs HTLZZYX5Z9, HTLUT5U4UE and HTLSZAA9ED for hotels. I booked the hotels with these IDs on 25th and 28th August 2014 through goibibo.com official website. The IDs HTLZZYX5Z9 and HTLUT5U4UE were generated for the same hotel(The Siena Village, Chinnakanal, Munnar) for two consecutive days and the ID HTLSZAA9ED was generated for the hotel Springdale Heritage, Idukki. While checking out of the hotels mentioned above I was asked to pay some extra charges(Seasonal Hike Charges) for staying in hotel. When I asked hotel manager about those charges, he told me like that those extra charges must be mentioned in my vouchers issued at the time of booking and my booking agent(i.e. goibibo) must have informed me about those extra charges already through mail OR message. When I chekced my vouchers, there was not mentioned anywhere about those seasonal hike charges. I showed up my vouchers to hotel manager and he checked it also and didn't get any information regarding seasonal hike charges in my vouchers. He asked me to contact my booking agent regarding that matter. At that time I contacted goibibo customer support for assistance and told them about those charges and asked that I was never informed by them about the paying seasonal hike charges but they seemed helpless and didn't resolve my issue. Unfortunately I had to pay those extra charges to hotels(Total amount : 5500 INR) as I had to checkout from the hotels to further continue my trip with no more delay. This is my question to you why I should have paid for those charges which were not mentioned in my vouchers and if they were applied later then why I was never informed by you either by mail or message or any call. It is also mentioned in your vouchers under Cancellation Procedures section ''The policy applied to your booking will be the one displayed at the time of booking and on your voucher only." If I were informed already by the time about those seasonal hike charges by you, I would have cancelled my booking to those hotels and booked other ones. This added a unwanted hassle experience in my trip. I have written my query to gogibibo customer care so many times and asked them to refund my amount but they are not in any condition to accept their fault and to not refund my amount. Please see the extra charges paid details mentioned below. Hotel Name Extra Charges paid The Siena Village, Munnar - 4000 INR for 2 days(2000 INR per day) Springdale Heritage, Idukki - 1500 INR for 1 day(1500 per day) Total Extra charges paid = 5500 INR

Thank you for choosing Goibibo. We have emailed all the details to [protected]@gmail.com. Use this booking id "HTLGP6X9X7" in all communication with Goibibo. This was the message that appeared on the screen and my money was deducted but there was no ticket. I need the bookings NOW. Reply immediately. I even sent you an email. Is this the way to treat a customer.

I have booked and cancelled 2 tickets for the same sector. Booking id is mentioned below 1. Booking ID - TUAAX07W2, cancelled on 6th Feb 2015 - refund received only Rs.1389 2. BOOKING ID - TUAAXSKSM, cancelled on 5th Feb 2015 - refund received only Rs.213 While scheduled journey was on 7th Feb and both tickets were cancelled 2-3 days ADVANCE, received less refund only. Although various mails sent to goibibo including the escalation to consumer forum, sofar there is no reply. Also I have made many phone calls which turned to be useless. Kindly look into this and support me for remaining refund and compensation of Rs 10, 000 for the waste of time, effort and agony faced by me Regards, Ilango [protected]

Goibibo is not refunding the amount of cancelled ticket since August 2014... I confirmed from Airline that they refunded the amount to goibibo.. I called them several times.. Nothing happened.. They asked me to send an email to [protected]@goibibo.com.. But no one is there to reply.. I sent several emails to them nothing happened.. I also raised so many tickets on their site.. Nothing.. It seems this the way they are making fool of their customers.. I need a call back in regards to my complaint from Goibibo on the below mentioned no # Ph:[protected] Ph:[protected]