Ibibo Group / Goibibo Complaints & Reviews

This is Sudhish, I have requested change in my international ticket (Guangzhou to Delhi) from 27, mar 2015 to 21, mar 2015, But no body try to hear my problem, only say I arrange you call back, No any call I received, When i call again then we have big call load so you can email go to our website. I done email that but no call, So I humble request to respected sir please urgent short out my problem. You can me on this no.[protected]

The GOIBIBO service provider is the worst service provider, they are cheating the customers. Though they claim a 24X7 customer support, they are not attending to the call and even website does not allow you to submit the compliant. I have booked my ticket on 20/01/2015 for 26th Jan 2015 journey from Hyderabad to Mumbai with NTR Express.Booking number is GOBUS38c8b[protected], seat numbers are J3 & J4 and the fare amount is Rs.4616/- But that bus is cancelled by NTR express and they are also mentioning like from their end they have refunded the amount to GOIBIBO. I have been waiting for 2 months for the refund after multiple reminders. Forget about the refund they did not even contacted me. Please please please don't go for GOIBIBO service as they are the cheaters.

I booked two tickets from delhi to frankfurt return ticket, dated on 20 th feb 2015 in oman air.at the time of booking these are refundable but now when i am going to cancel these tickets customer care executives tell me that these are non refundable. My pnr-azyqtt Pnr-amyixt This really a worng practice done by company Goibibo is a froude company.

Dear Sir, Dated on 06-Mar-2015 a payment has been be made Rs805.27 from INB ibibo Web Pvt Ltd,[protected]IG00RRRQI5, TRANSFER TO 3217, I have not made any sort of payment for any means. Could you please looke into the issues and Refund the amount. Awaiting for the response Ganesh Babu.G

Its been 1 month and goibibo is not refunding my money, they sent email to me saying it has been sent to bank, but when checked with bank there is no amount received.I am waiting from two weeks post that email and more than 1 month after cancellation.


BookingID: NSGA1S2WL and NSGOEFCFE
service request ID : 214752

Amount: 4219 & 4219

When we cancel the booking the refund amount is to be credited under non promotional go cash. Instead of this they are trapping the customers and cheating them by putting the refund amount under promotional go cash. And giving it a validity of 3 months.
That is customer's money. How can they put it under a validity of 3 months.

This is a big fraud by goibibo.

I want my money to be credited under non promotional go cash or i want the refund back to my bank account.

I have booked hotel on 15 march 2014 and I have used the offer 100 percent cash back (offer is still valid )where I am suppose to get gocash of 20, 000 . Neither my bookings are reflected nor my Gocash amount is credited TWO Booking has been made 1)PNR -HTLU2CBHWV 2)PNR-HTLBZDNEUX I am getting either no response or closed ended email response that I have not used the promo code (which by the way is still applicable).I am only asking for a fair treatment of what happened.and I am not stupid enough not to have used not even a single promo code Please help me out in getting my money back thanks Vijendra Singh Rana

Hi, My name is Nirav Dhruve; I had made a transaction on Goibibo.com on 15th March, 2015. I was booking flight tickets through this website. However, after the transaction was complete I got to see on screen was my tickets were not booked and the payment for the same was debited from my credit card. The transaction amount was Rs. 38, 558 and additional Rs. 500 was paid through my GOCASH account maintained by GOIBIBO. The booking ID for the same was GOMUPKGF08A[protected]. Since then I raised several complaints on GOIBIBO customer care Portal, also tried calling the customer care phone number but to no avail. My complaint is still lying as it is, nobody has even bothered to revert. At least as a customer I have a right to discuss this issue personally with the concerned person of the company. No communication from GOIBIBO is scaring me about my money and also my travel plans. I also confirmed from my credit card company that the merchant (GOIBIBO) has claimed the amount which I was to spend on this transaction. So now GOIBIBO is sitting on my cash of Rs. 37, 558 since 2 days and isnt reverting on my concerns. This is not the 1st time I am booking tickets from this portal but such poor experience is the newest thing I am encountgering. This can be termed as Cheating, fraud, mishandling of customer money, etc. Please address my concerns and take suitable action the company.

im not booked any ticket..but 334.52/- was deducted from my accout of sbi..can u plss tel me d details of dis trasiction..transition id is..[protected]IG00ROQJP1 to [protected]..I want to know the details..who was booked dat ticket and from wher to wher??

SIR I WANT TO KNOW THAT BY WHICH PURPOSE THE COMPANY HAS DEDUCTED THE 729.88 RS FROM MY STATE BANK OF INDIA FROM VADODARA GUJARAT.MY ACCOUNT DETAILS IS AS UNDER AS FOLLOW 06-Mar-2015 (06-Mar-2015) TO TRANSFER INB Ibibo Web Pvt. Ltd. [protected]IG00RRLCX9 TRANSFER TO 3217 729.88 SO GIVE ME ANSWER SOON

I made 2 bookings on name of animesh sadhna phone no [protected] 1 was done 2 showed up payment failed. I have requested for call back many a times I have e mailed you many times have submited details in 24/7 support but i haven't received any call or revert mail. Im so annoyed with your services.

Hi, I have booked 2 tickets from Tirupati to Hyderabad for March4th.But the flight was non operational on that day and I have raised a full refund request from airlines. When I am trying to reach Goibibo for the refund they are not responding. Request you to help me here Ticket Details PNR Number : X65GJC PNR Number :C5CLQP

I booked flight for two passengers from goibibo.com on Jan, 15, 2015 for date May 02, 2015 with booking ID F6EX1MZTR from New Delhi to Mumbai. First of all, I am unable to retrieve my booking from the company's so called web interface. In constantly says that it is invalid ID. Secondly, When I try to retrieve it using phone, it says no ID exist using my phone number and thus I am unable to make changes. It can be seen directly on the airline site but rescheduling there requires your intervention. There is noway a customer executive can be reached on the helpline number instead automated responses are given, which doesn't recognise the Booking ID sent on email. Attaching screen shots of PNR emailed and Error in retrieving same ticket from your database.

I had booked two rooms from goibibo website in Country Inn And Suites By Carlson Gurgaon Sohna Road. Since my colleague is not travelling, I wanted to cancel one room. But goibibo customer care executive told me that I'll not get any refund since the full refund is credited to GoCash under the current promotion. In cancellation policy it is clearly mentioned that if i cancel my bookings by by 9:59 16/03/2015 that i'll get full refund.

I made a hotel booking (HTLE4XSJVY) yesterday and paid Rs.11038 but due to some reason i cancelled the booking in next 5 minutes and when i selected for refund i only got a message that Rs.1638 have been refunded and the remaining amount was transferred to Gocash which is not acceptable as their are restriction and terms to use the gocash in addition to it was clearly mentioned that 100% refund will be made till 28th March on the cancellation. I want them to refund my money to my card or else adjust 100% of the amount in my next booking. Their customer service reach-ability is poorest and they don't have any toll free number where we can speak to the customer service person as all the numbers are on automation.

I have booked a ticket for Air India through Goibibo.com on Jan. 17, 2015. But Unfortunately I had to cancel it on 14th Feb, 2015. Also I had received a cancellation confirmation mail from goibibo informing me that the amount will be refunded in 5-7 days. But it has been a month and after writing 3 mails, I have not received the amount. The flight details are provided below: Passenger Name: Rohit Kr Agarwal Flight: AirIndia PNR: Z4WCY Goibibi Booking ID: TUA41DJR8 Amount Paid: Rs 7983

I had booked a refundable ticket through Goibibo site for New delhi to Bangalore whereas I had changed the date previously and also paid extra amount for the same. After that My travel got cancelled and I put a request through phone for the cancellation 10 days prior to the scheduled flight. Customare care executive also confirmed that I would get the refund of 2466 approx as it is refundable ticket. I waited for 16 days for the refund and when didn't see that in account I had lodged the complain to goibibo site where that had informed that 531 rs had been refunded. Booking no. G8XKWKT9 Emial id: prosenjit.[protected]@gmail.com Phone: [protected] My question is why 531 instead of 2466. is this the way that GOIBIBO cheats their customer. Need an solution for the issue.

DEAR CONCERN I HAVE TAKEN TICKET FROM GOIBIBO IN LAST MONTH 20TH AFTER TAKEN TICKET OPERATOR CALLED AND SAID THERE IS NO SERVICE FROM THAT PLACE SO I HAVE REQUEST TO CANCEL THE TICKET THEY HAVE CANCELLED BUT RECIVED REFUND STILL IT WAS IN PROCESSING. SO I REQUEST YOU KINDLY DO THE NEEDFUL. BOOKING ID: GOBUSAND19e3f[protected] Regard M.Surendra [protected] cipla ltd vijayawada andhra pradesh.

Dear sir, Myself, Umakant had booked a ticket of Spicejet flight of 23.11.2014. The booking was from Hyderabad to Lucknow. The booking ID was NSGR8T7PW and it was booked Through IBIBO LTD. The flight got cancelled by your company due to some technical issues. Sir, despite my several communications to the your company and IBIBO Ltd., I have not received the Refund amount till date. Kindly do the needful to get my full refund by airlines company. I will be obliged to you. Thanking you, Umakant Mob-[protected]

In this website they dont provide customer care propery. They dont listen to those who have an issue related to any customer issue like ticket booking, sign in problem. This webste inly knows how to collect money but they cant take care of their customers. Please some one help to resolve customers issues. I also have one issue if some one can help out with their call centre then it will be grateful. from past 1 week I ma following with them but I dint get any response.