Ibibo Group / Goibibo Complaints & Reviews

Hi, I tried booking an air ticket from your GOIBIBO app. But it failed, stating “booking aborted”. Booking Amount has already been deducted from my bank account. in my back account statement, it is showing as successful payment. I’ve not received any gocash or refund. On the goibibo app, it's showing as ticket aborted. I tried your customer care number like 10-12 times. There is no option to reach out for this issue. I've already raised the request through express care twice, but i haven't heard anything back from you guys. I tried booking the ticket under the name of “Mr. Gunti Rahul” from Hyderabad to Tirupati on 4th August 2015 at 2.15 pm. Booking paid to through my mobile no: [protected] Email id: [protected]@gmail.com Ph. No: [protected] Kindly respond back immediately. Thanks, Gunti Rahul

I had booked a flight ticket with Goibibo.com in the month of December 2014 (Booking ID- NSGNBG6JN). Bad Experience : There was "Technical error" when I tried rescheduling my flight which I wanted to due to some reason. Worse Experience : When I called Goibibo.com customer service, they misguided me by asking to "Cancel the ticked and book new". The customer service agent assured me that I will get the refund in "5-6 working days" and hence I cancelled the ticked and booked new. Its been more than 2 months that I am awaiting the refund of cancelled ticket. Worst Experience : The story doesn't end here, when I sent e-mails of refund to them, they denied the refund saying that "We found that you have flown in this sector". I have all records (E-mail confirmations, cancellation invoice etc.) to prove that they had booked and acknowledged my cancellation request, still I am not understanding how can I get the boarding confirmation. Horrible Experience: When I tried calling their customer service to understand the situation, there is no option to speak to the agent about this, IVR message appears that "Your number does not show any upcoming bookings" and the call is disconnected. How is the customer supposed to deal with this?

I booked ticket through Goibibo. PNR J2E8WL, Flight was cancelled by spice jet. Despite of 10 calls i got half refund that to incorrect. Balance i am awaiting for last 1 month. In fact now they removed the option to talk to CC executive from their helpline no. Worst Experience. Thinking to take them to court or this agony of customers will not stop

I have booked a ticket through goibibo.com from Bangalore to Tirupathy for 20th Feb 2015. Booking ID- GOBUS15b[protected]. At eleventh hour bus operator has cancelled the ticket & advised to contact Goibibo.com for refund /alternate arrangement. This caused me lot of mental & physical harassment as i was travelling with my family at night 11 pm with nowhere else to go stuck at a lonely pickup point. I tried several times on their customer care no to enquire as well as website under 24X7 Express Care link under support. But site is not responding at all. I tried from Mobile App also but it was also not responding. All call center numbers are only IVR & no direct helpline & no representative is there to help. Moreover goibibo sends messages stating welcome on board & share your experience and states that i have travelled in the bus, when the bus itself was cancelled

My Fligth from Bhopal to Mumbai was cancelled due to fog on Jan 4th, I have contacted Goibibo customer care 5 times and every time they redirect me to other parties. I had the worst kind of experience from goibibo. It should be their responsibility to credit the amount back immediately. Call center guys dont even know what they are doing. PNR OYBXOO Flight No 9W372 Eticket No 589 [protected]

I have booked a ticket through goibibo.com from Hyderabad to Shirdi for 20th Feb 2015. Booking ID- GOBUS05ded[protected].At eleventh hour bus operator has cancelled the ticket & advised to contact Goibibo.com for refund /alternate arrangement. I tried several times on there website under 24X7 Express Care link under support. But site is not responding at all. I tried from Mobile App also but it was also not responding. All call center numbers are only for advertisement & no direct helpline & no representative is come forward for help.

I have booked a ticket through goibibo.com from Hyderabad to Shirdi for 20th Feb 2015. Booking ID- GOBUS05ded[protected].At eleventh hour bus operator has cancelled the ticket & advised to contact Goibibo.com for refund /alternate arrangement. I tried several times on there website under 24X7 Express Care link under support. But site is not responding at all. I tried from Mobile App also but it was also not responding. All call center numbers are only for advertisement & no direct helpline of representative is come forward for help.

Dear Sir, I was making a online transaction for ccs university on 15 feb of Rs- 2300 for a student namd Arti Tyagi but Transaction Was Failed . and a massage was vesible on the page that was like this Ibibo Web Pvt. Ltd. 15-Feb-2015 [04:52 IST] Account Details Reference No. IG00PMUYJ3 Debit Account No. [protected] Reference No [protected] Amount INR 2, 300.00 Amount in Words Two Thousand Three Hundred Rupees only Status We are experiencing network delays. We can let you know in one hour if the transaction was put through successfully. Apologise for the inconvenience. Debit Branch PARIKSHITGARH Date - Time 15-Feb-2015 16:52 IST Dear sir four days have been passed since then but neither the transaction got succesful nor the amount refunded i want to tell u that the girl s very poor she is in trouble plz refund the amount in the account soon my contact no is - [protected], [protected] email id - [protected]@gmail.com

PNR- VS5R4M BOOKING ID -G8VS5R4M Sir Initially i booked my flight from goibibo.com but later i cancelled my flight of GO air on 1 Feb 15 from customer care of go air, but till date not received the cancelled amount. I tried on line site of goibibo but went waste My contact details [protected]@gmail.com [protected]

WHILE I HAVE MADE ONLINE BANKING FOR RECHARGING DISH TV FOR RS. 400/- FROM UNION BANK OF INDIA HAVING TRANSACTION ID .[protected] DT. 16.02.2015 . THE AMOUNT WAS NOT REACHED TO DISH TV BUT THE AMOUNT WAS DEDUCTED FROM MY ACCOUNT. SO PLEASE REFUND THE SAME TO MY UNION BANK OF INDIA BANK ACCOUNT.

No ticket has been booked in my booking history but i can see amount been deducted from my account. I need refund for the ticket as the flight has already gone and there was no ticket received by me. No customer care is there to resolve my query. i called all numbers but they are only voice response and nothing else. i called corporate office they just said i will help but then after 2-3 calls they are now disconnecting my call after picking at once.

I ANJANA make a payment for examination fee of ccs university meerut on the behalf of Registration no:14V8440558 of B.A 1st year (Private) through my account SBI.From my account two transaction of Rs 1880 each was deducted with ref No. IG00PRVQD9 date 17/02/2015 and Ref. no. IG00PVDCJ6 date 18/02/2015 on the same Registration No. but it was not shown in form print receipt. deduction was also not refund and not updated in the forms.. In between this a transaction of Rs 1880 with Ref. No. IG00PVBZU2 date 18/02/2015 was successful. Sir/Madam please refund my amount Rs 3760 of two transactions which was unsuccessful. Refund in same account KALPNA SAINI Kindly solve out my problem... Thank you...

I had booked an air ticket from goibibo mobile app from bangalore to cochin. The pay was deducted from my account (city union bank) towards goibibo. I did not receive my ticket or could see any booking in the goibibo mobile app. So i request for refund of the flight fare as soon as possible. Please consider this as very URGENT. Reference no.[protected] CITY UNION BANK. Transaction was done towards goibibo

My ticket pnr no. 4ryvlz . This ticket was booked for two passenger delhi to vilnius via amsterdam 04 nov. Returning date 20 nov paris to delhi.
Flight has been canclled airline was committed to full refund credit for 48 hours to 72 hours in bank account but goibibo only one passenger refund 42501/- my ticket amount is[protected]= 44711/- is balance

On 31.01.2015 I booked ticket from Chennai to Teni. During transaction, the amount got deducted from my account but the ticket not booked. When I checked with customer care, they said the amount will be reverted in 7 working days. But, still yet to get the refund amount form Goibibo. Date 31 Jan 2015 Mode HDFC Netbanking Narration [protected]PayUIBIBOWebPrivateL Cheque/Ref. No. [protected] Amount 1, 490.00

I make a payment for examination fee of ccs university meerut on the behalf of Registration no:14V3538899 of B.A 1st year (Private) through my account SBI.From my account transaction of Rs 1800 was deducted with ref No. IG00PNEE02 date 15/02/2015 but it was not shown in form print receipt. deduction was also not refund and not updated in the forms.. Kindly solve out my problem...

I filled ccs university form for exams but the payment using State bank Internet Banking. Transaction Ref No IG00PNDTF3 for Rs.850.0 on 15/02/2015 07:00:06 deducted and the form is still showing payment not received when i get my refund Mobile [protected]

I have cancelled my ticket and ended with wrong refund amount. So please check the below details. Booking ID GOBUSANDcb[protected] Original Ticket Cost is Rs. 650 ticket cost after using Promo code and My goCash is Rs. 480 Final ticket amount paid by credit card is Rs.480 Cancellation charge as per bus operator is Rs.65 only. So if i cancelled the ticket i should get Rs. 415 back to my credit card account and promotional amount Rs. 120 to My goCash account which is debited from My goCash while booking above mentioned booking id. But instead of this my refund amount is revised to Rs.373 only it should be Rs.415. and this Rs.373 also spilitted as Rs. 253 for bank account and Rs.120 for goCash account. After discuss with customer support executive about wrong refund calculation, he assured me to resolve the refund issue and accept to refund of Total Rs 415 to my bank account. But I have received only refund Rs.253 to my bank account and Rs. 2 to my gocash account out of Rs 415 . Still balance Rs.160 is not credit to my credit card account.

I booked a bus ticket for Chennai to Bangalore for travel on January 26.. Two days before travel date they said the operator has cancelled the ticket and they dint provide me any alternative travel arrangement nor refund.. Every time I check with them, they say that they are working on it...No confirmed date for refund..

Respected Sir
i make a payment for examination fee of ccs university meerut on the behalf of Registration no:14V2426561 of BCom 1st year (Private) through my account SBI.From my account transaction of Rs 1800 was deducted with ref No. IG00PKMK4 date 14/02/2015 but it was not shown in form print receipt. and earlier three times i faced this problem .The earlier deduction was also not refund which was make 4-5 days earlier and not transaction was not updated in the forms..
Kindly solve out my problem