Ibibo Group / Goibibo Complaints & Reviews

Hello, Recently i have booked tickets from a particular source and to destination. When the day came driver called me and informed that the bus is on the way. so we are waiting at the pickup point. Finally after 40 mins i called driver and got to know that bus was already left the place. Got an update from driver that Source is from guntur district and is not from krishna district. Reached nearly 25-30 times to goibibo team for any update on refund as i was not availed the transport. At the same time i had booked 3 tickets from same morning star travels dealer directly when i was on road with my family.Wanted to escalate on this on higher level. Dont know how many people were suffering with this kind of service.

I have booked the ticket for bangalore - Kumily ( for Saturday 10th-1-2015). Ticket booked on 7-1-2015 by goibibo site, still i didn't receive my ticket confirmation by SMS or MAIL. And i have called your customer care team lot of time ( more than 10 times) and i wasted my lot of time for booking the single tickets. As per the customer care conversation, i have tried to take the print out of the ticket by ticket no, but it is throwing error. please check the attachment for reference... Shall i book the ticket again by any other website... Same issue happened on[protected]...

Hi i tried to book an air travel ticket on 12 Jan 15. the money was deducted and on the website page it did not show whether the transaction failed. I inquired with the customer care and they said that they have not received the money. I inquired with the bank and the bank said that the payment has gone through. Even my bank statement shows that the payment has been sent to goibibo. My payment id is BIL/[protected]/PGMIB-/[protected]_WWWGO. Kindly help.

Hi Team, I did two transactions and booking ID << GOBUS[protected] >> is for second transaction for which i got refund amount but no update about amount which detected for 1st transaction from Goibibo team. Many mails send to support & management team but no response. Once again I have verified with bank team they have clearly saying that merchant have claimed both amounts and they have give approval id also to with you. 1st transaction Gate way : CITRUS PAY GOIBIBO MUMBAI IN date & time : 19/12/14 14:08 PM Approval id :627211 Status : no refund from goibibo side. 2nd transaction Gate way : IBIBO WEB PVT LTD GURGAON date & time : 19/12/14 14:33 Approval id :792127 Status : got refund from goibibo side. Regards Rama Rao email id : [protected]@gmail.com

1) Vide Booking Id -GOBUS1c9c[protected] I booked Bus tickets on 13.1.15 for Pune to Malegaon Dist Nasik for 14.01.2015 While online booking, Malegaon appeared in window. However the print of booking show Malegaon(Washim). Window didnt show Malegaon(Washim) in window still it is selected by default. 2) I have immediately tried to contact on phone no. But it was continuously busy.similarly I emailed to goibibo within 5 minutes from online booking to send me proper ticket & to check that only Malegaon is appeared in window. 3) Goibibo replied me by email that they require 48 hours to resolve the issue. That means I had to wait until 15.1.15 and I had to postpone my programme at Malegaon. 4) Since I was in hurry, I keep on ringing the customer representative, After continuous follow up of 5 hours at last I contacted customer representative. I asked her to verify that window is showing Malegaon and there is no option available for Malegaon(Washim) then how wrong ticket was generated? She verified online and admitted that I was correct but she said that she was unable to resolve the issue (during my call she took advice of her superior thrice keeping my call on hold) and asked me to arrange myself proper ticket if I am in hurry. She promised that my total booking amount will be refunded. 5) So I cancelled the tickets on same day & shocked by email of goibibo that they initiated my refund for Rs 756 agaist Rs 1890 as per there cancellation policy. 6) I mailed several times to refund me total amount but no response till today.meanwhile Rs 756 is refunded to me 7) Why should customer bear cancellation charges due to mistake in booking software or system fault?

Hello Team, I have booked Air Asia flight tickets during November month for Journey day 10th Jan'2015 and later on due to some reasons i had to cancel my ticket. I called Goibibo for ticket cancellation and they clearly told that for Air Asia flights i need to directly contact Air Asia for cancellation, Gobibo cannot help me there. Hence, after so much followups i cancelled my flight through Air Asia. But Air Asia haven't refunded my money back saying " As your ticket has been booked by GoiBibo so they will process your refund request. You have to contact GoiBibo". Again when i contacted Goibibo(via mail and call both) they asked me to charge cancellation Fee. My First Question is why should i pay cancellation Fee to GoiBibo when they haven't cancelled my ticket.. It was me who spent lot of money on Phone bills and calling Air Asia and Goibibo for cancellation. Then GoiBibo Told that they will not charge any cancellation Fee and will refund my Money on 5 Jan'2015. But now its 18th Jan'2015 and i have no mail, No communication, No update. I followed up 100 times and now its heights of frustration. I need my refund money and i will not pay any cancellation Fee or any Airport Tax. Its been 25 days and i am waiting for my refund or atleast an update. I expect reply this time atleast. //Megha

Hi,

I booked online tickets for my family from the Neeta thru goibibo website for a trip from Hyderbad to pune.The tickets were confirmed, but the very next day to journey, I got an SMS that said the booking was cancelled.

when I went to make another booking online on the same website, the bus in which I had previously booked my tickets wasn’t canceled. It was scheduled at the same time, with no changes, but the ticket prices were hiked by 50 percent.

It was so surprising. The same tickets that I had booked 1 week ago were canceled by them without any reason provided when the buses and their timings weren’t even changed. This is just for business’ sake to gain more money.

When I made call to travels guy he answered me such way that to whom ever you complaint he is not worried and bothered about that .

Travel agencies understand that during the festive season there’s a high demand for online tickets booking and in order to increase their sales, the websites are auto-canceling tickets booked prior to the main days of the festivals, and the agencies are hiking the prices of the same tickets to lure new customers who are ready to pay the higher ticket rates.

The same problem faced 2 times with these agencies I booked tickets online on goibibo.com for a trip from Hyderbad to Pune via Neeta travels. They want to do there business they are not worried but the customers who booked the tickets thru website .The prices were double for the same bus with same timings

“They very well know that bookings are going to come anyway—that’s why they just simply cancel the previous bookings. It’s not even due to unavailability or change in schedules but just because of their hunger for profit.

Please dont book tickets for these so called travels and dont believe n please beware of this neeta .

Worst experience with this travels

Goibibo simply cancel our tickets and they dont care about our travel and in arranging alernate bus

Booking ID: GOFLDMOB[protected]Goibibo, The above mentioned booking ID is for the tickets that I had booked for journey from Delhi to Mumbai and back on 18th and 23rd January respectively. I understand that the said tickets were purchased on the 12th January 2014. I was not sent any mail giving me a booking ID which is quite dubious in itself. To my surprise on 14th January 2014 art 11:30 PM I receive an email which says that my booking is aborted and that the money is being refunded back I.e. after more that 48 hrs. If thats not irresponsible I dont know what is.I spoke to your customer care executive who literally hung up while I was talking just repeating "write to customer relations" "process of refund is initiated" "automated system"(called him at around 1:30 AM 15th January 2014 from [protected] which is also the registered number for the tickets). My instructions to him and i reiterate the same now on record that I dont want my money. I made a payment to you for tickets on 12th January 2015. My money was deducted by you for airway tickets which tickets I should have got. If there is any problem with giving the tickets you should not have deducted the money. Now that the money was paid and received by you, you should now deliver the goods. This part of commerce i am sure you are well aware of. hope you understand that the same applies to even intermediaries (acting at your own risk) like you who charge a fee for the same. Now that money was deducted and tickets not delivered and i am informed of the transaction being aborted after more that 48 hrs is absolutely not acceptable. This is highly irresponsible on your part and shows oodles about how incompetent your entire system and team is. I have never had such an experience with any other travel website.Something very similar happened a few days back when a booking was made by me, payment made but no email confirmation nothing absolutly. But when enquired about the same after a few days realising that no ticket was sent, I called your customer care and only then was i given the ticket (Booking ID: AMD8H5TAN). May be that trust of mine was not well founded this time.This is actually very shameful and one is given to wonder as to how anyone can run a business just by their whims and fancies. May be such incompetence should have been restricted to your team and should not have extended to gullible public. This is pathetic. You enjoy my money in your account for a few days and then give it back saying that the ticket has been cancelled. This actually gives me a lot of ideas when replicated on a larger scale.Anyways please be put to notice that I am stating that I would not want my money but want my tickets and that is my stand. If need be i would not hesitate to take it to its logical conclusion. Sincerely, Shravanth Paruchuri

I was booking a ticket from hyderabad to lucknow from this website I made a payment from my card. The transaction was successful and the money deducted from my account but the the message came"we are confirming your booking your payment is successful" After that after 30 minutes I got a message from the site that I would be notified when the booking is confirmed and if I had any query I can call the customer care. After that after a long hold I reached the customer service executive and he told me the ticket is still processing and i will be notified when it is confirmed and he told me to call back after 30 min. I made the call after 30-40 min then the other customer service executive informed me that the ticket has not been booked and gave me 2 options either i go for the full refund or he can book other ticket I told him to be on the call while I confirm, after 4-5 min he put my call on hold and did not received it back. then I called for the 3rd time, this time the customer service executive told me that nothing can't be done I will have to pay the remaining amount i.e. difference amount and I can book the ticket or else I can go for a full refund.I requested him to book the other flight but I denied to pay any extra amount also he wasted around 20-25 min in telling that he cannot do anything and he cannot transfer the call to any senior executive and else else...after 30 min of all discussion I reached the floor supervisor I have updated him with the same situation but in vain. I have always booked my ticket from this website I feel its safe and reliable but after today's incident what can I say..it was really disappointing that there was no fault from my side and still due to goibibo or airlines mistake i am not able to travel because the increased price was bout more than 100%...and I simply can't afford it. if i would not hav got false assurances from goibibo end I might would hav been able to book another ticket from other website because it was available at other websites, i checked.

Belgaum to Bangalore Booking ID: GOBUSc3a[protected] PNR: NJHUHX Operator: Bhavani Travels Hello, Sareeta here. Me and my husband had booked a bus to travel from Belgaum to Bangalore on 4th of January through goibibo. Travel operator was Bhavani Travels. As it was a last minute booking we paid 3200 for 2 tickets (which is 1600 per head, almost double the normal cost). Since we had urgent commitments on monday morning we did not think of the cost. Pick up time was 8.00 pm, but the bus arrived only at 8.20 at departed only at 8.40. Bus was in a very bad condition, as in no cleanliness, driver was not trained at all. Later the bus broke down somewhere near to chitradurga at 3.30 am. Driver did not inform the actual problem, later at 5.30 when all the passengers started shouting, only then he revealed that there is a breakdown and the bus cannot move further. Then he said the back bus will be there only by 9.30 (he wasn't even sure about that). We waited till 8 am and booked a cab from chitradurga paying him 3500 for 4 members and proceeded to bangalore and reached by 12.30pm. This was the horrifying experience. When i called the customer support at goibibo, they said they will call in 24 or 48 hours, its been more than 7 days now and nobody has called up. Above that they you can do whatever you wish to do. Hopeless... Very unprofessional attitude. This is not expected from a world class booking system like goibibo. Please respond unless this issue will be escalated further as the co passengers from redbus have got 60% refunds and we also demand the same. Sareeta [protected]

I cancelled my ticket on 29th August with reference number RBN6UZNG4. At that time, I was given message that I can use the refund money in my next booking. When I booked a ticket yesterday, I was given a message that I can use only 20% of from goCash. If the account is having my own money, how can you restrict to use only 20% of the money from that? It is forcing the customer to spend 5 times the money of concelled ticket amount on your website just because he used your website to book a ticket. A fraudulent way of binding the customer.

Hi, Today I was examining my bank account statements and I saw a transaction : [protected]IG00KINKX5 TRANSFER TO [protected] STATE BANK OF INDIA O This is a transfer to Ibibo Web Pvt. Ltd. I cannot recall making any such transaction, can you tell me where this transaction was made so that I can enquire this further.

I had booked a ticket for a female from Goibibo and the bus company - Sanjay Travels. Travelling date - 4th Jan. The drivers and a manager in bus has list of all the passengers with their mobile numbers. When we were waiting at the boarding point, we called the bus operator as bus didn't reach on time. Bus operator gave us driver's or the person present in the BUS. Now we called on this number using a different number which was not present in the list which bus manager or driver had. The lady had talked to the bus person and got the info that bus will be there in 15 mins. After this incident, the lady is getting constant calls from the same number starting from the time when reached destination around 6.30 am (5th Jan) to till date. This same complaint has been registered with Goibibo, but not sure if any action would be taken on this.

Hi, I have booked movie ticket on[protected] through bookmyshow.com. Amount has been debited from my bank account but I did not receive the movie ticket. It is not refunded till now. Transaction ID is[protected]IG00JUKPJ9. Kindly do the needful ASAP.

i was booking tickets for the movie "I"(tamil) on 9-1-2015 from bookmyshow.com, and a amount of Rs 589.9 was transfered to INB ibibo web Pvt . Ltd from my SBI account . i never got any conformation or the tickets. i am afraid that i have become a victim of fraud.kindly take necessary action

Worst Experience With Goibibo, SRS and Balaji Tour Travels, HSR Layout (1) GOBUS93d[protected]/PNR-TS-RB12127316SWS/83333568/BNG-Mumbai (2) Ticket 8344668, BNG-Mumbai Multi Axle Volvo 6 Journey date: 05/01/2015, 21:00 hrs Bangalore to Pune. I have reached Indian Oil Petrol pump, HSR-1 layout exactly 9:03PM yesterday but pickup van has left without calling me on mobile number. In previous travel, they left at 9:30PM, I was only 3 minutes late. When called to [protected], he told to wait and see pickup van at petrol pump. After sometime I went to Balaji Tour office, guy told to go Madivala and catch pickup van. I reached Madivala at 9:35PM, pickup van was not there and SRS executive told to reach Ananda Rao SRS depo within 30 minutes! Finally I have to purchase a new ticket from SRS Madivala and it reached Ananda Rao circle at sharp 10:30PM. Today I reached Wakad at 12PM, traveling uncomfortably at SRS KA01-AB-6204 back-seat #33. Able to reach office at 2:30PM and have to take a half-day leave. My main complaint is for Balaji Tour has left from HSR layout without calling me and both Balaji Tour and SRS didn't help anything when I missed pickup van. Goibibo is providing good service but providing wrong timelines and schedules of buses and if any Travel company screw a Goibibo customer, it is their ethical responsibility to help and protect their customers. One important point is instead of giving a new ticketing, SRS Travels would have asked me to use my first Goibibo booking. Second bus SRS KA01-AB-6204(Volvo 6) from Madivala has reached Ananda Rao circle sharp 10:30PM and this could have helped me. Also in all sms, SRS and Goibibo refer buses as Volvo 5, Volvo 6 etc., and never mention bus number clearly. I noticed Volvo 6(#6204) left Ananda Rao circle at 11:00 PM and Volvo bus #6006 left Ananda Rao circle at 10:35 PM, not knowing if Volvo bus #6006 was my original Goibibio ticket? I would encourage people to use KSRTC, they are always in correct schedule and clearly mention bus numbers in their M-tickets and sms. Another point: I wanted to reach at Magarpatta in Pune, when asking both bus driver and conductor/cleaner, they told me to get down at Wakad bridge but now when checking Google maps, I see getting down at Katraj is correct option. Getting down at Katrej would have saved me more than 100 to 120 minutes of watch! This is the worst travel experience, I have with Goibibo. I would submit complaint about Balaji Tour, SRS Travels and Goibibo, all of these 3 entities to external forums. I'll avoid Balaji/SRS in future travels and if I can find alternative to Goibibo, I would never use Goibibo and will never recommend to friends.

I booked hotel room through goibibo mobile app using promo code 'SEASON14' at 1.50 pm on Jan 2nd 2014. It showed rs 1375 will be discounted after you submit the card payment. But after payment I didn't get any discount amount which has been mentioned before. Soon after I Called one of Goibibo customer care person and register the issue regarding discount around 2 pm same day. He replied that no such promo code was applied in their portal and also he will forward this issue to technical team. And also he told, that I will get a call from them with in a hour, but there was no response from his side. Then I called back goibibo a t 4.30pm and had the same conversion with her, I got the same reply from her also . I was waiting for her response but she also didn't call me back. My whole day was spoiled due to this irresponsible behaviour. Then at 10.30pm again i called goibibo cc person on, this time he told me to send detailed email directly to technical team about this issues. I kindly requested you to solve my issue asap and refund my discount amount. I have attached voucher for your reference. Please do me the needful. Thanks, John rozario

"Never Go" with Goibibo (1) GOBUS93d[protected]/PNR-TS-RB12127316SWS/83333568/BNG-Mumbai (2) Ticket 8344668, BNG-Mumbai Multi Axle Volvo 6 Journey date: 05/01/2015, 21:00 hrs Bangalore to Pune. I have reached Indian Oil Petrol pump, HSR-1 layout exactly 9:03PM yesterday but pickup van has left without calling me on mobile number. In previous travel, they left at 9:30PM, I was only 3 minutes late. When called to [protected], he told to wait and see pickup van at petrol pump. After sometime I went to Balaji Tour office, guy told to go Madivala and catch pickup van. I reached Madivala at 9:35PM, pickup van was not there and SRS executive told to reach Ananda Rao SRS depo within 30 minutes! Finally I have to purchase a new ticket from SRS Madivala and it reached Ananda Rao circle at sharp 10:30PM. Today I reached Wakad at 12PM, traveling uncomfortably at SRS KA01-AB-6204 back-seat #33. Able to reach office at 2:30PM and have to take a half-day leave. My main complaint is for Balaji Tour has left from HSR layout without calling me and both Balaji Tour and SRS didn't help anything when I missed pickup van. Goibibo is providing good service but providing wrong timelines and schedules of buses and if any Travel company screw a Goibibo customer, it is their ethical responsibility to help and protect their customers. One important point is instead of giving a new ticketing, SRS Travels would have asked me to use my first Goibibo booking. Second bus SRS KA01-AB-6204(Volvo 6) from Madivala has reached Ananda Rao circle sharp 10:30PM and this could have helped me. Also in all sms, SRS and Goibibo refer buses as Volvo 5, Volvo 6 etc., and never mention bus number clearly. I noticed Volvo 6(#6204) left Ananda Rao circle at 11:00 PM and Volvo bus #6006 left Ananda Rao circle at 10:35 PM, not knowing if Volvo bus #6006 was my original Goibibio ticket? I would encourage people to use KSRTC, they are always in correct schedule and clearly mention bus numbers in their M-tickets and sms. Another point: I wanted to reach at Magarpatta in Pune, when asking both bus driver and conductor/cleaner, they told me to get down at Wakad bridge but now when checking Google maps, I see getting down at Katraj is correct option. Getting down at Katrej would have saved me more than 100 to 120 minutes of watch! This is the worst travel experience, I have with Goibibo. I would submit complaint about Balaji Tour, SRS Travels and Goibibo, all of these 3 entities to external forums. I'll avoid Balaji/SRS in future travels and if I can find alternative to Goibibo, I would never use Goibibo and will never recommend to friends.

PNR: S5B9MSBooked on Sat Nov 22 2014. from newdelhi to jaipur and back on 24th dec . I got this cancelled however ibibo told me my refund has been initiated and i will get my refund in 2-3 business days however i have not received any amount yet though it has been 3 weeks since the schedule date of departure and I am being told that spicejet is not in good shape and going under financial crisis so long delay also can be expected and I will only get my refund only when spice jet initiates the refund which I am not sure when this will happen . My question is if ibibo is aware of the crisis fact then why is that they are listing such a carrier on there website ..just to make good money...

I had booked bus ticket using my registered id [protected]@gmail.com on 16th Dec. and cancelled the same on 19th Dec. they have not refunded me the amount till date, today is 07th Jan 15. Whenever i call them I just get one small reply "Sir, there was technical Problem, your claim will be processed in next 5 - 7 days". I think these guys are fooling us, i am about to raise a complaint against them in Consumer Court, and will look that i will charge Heavily Penalty to these guys for the Inconvenience to me in chasing for the refund Continously. There customer care agents are also very rude on Call, extremly dissatisfied with the kind of Service they are providing, Should Close down the company if they are capable of Running it with full force instead of fooling their customers.