Ibibo Group / Goibibo Complaints & Reviews

I booked 4 tickets (450 per head) from Mumbai to Nashik journey. The total cost should have been Rs.1800, but I was eronnesoulsy charged Rs. 1900. (100 Rs extra)
Despite calling several times and logging complaints, the issue is yet to be resolved. The journey date was 10th Jan. Its 27th Jan now and still no response from the red bus support team.

Hi, I have booked a bus ticket with GOIBIBO on Jan 4th, 2014 from Hyderabad to Mumbai for date Jan 4th, 2014 with booking id GOBUS677bc[protected]. I have reached boarding point one hour before the boarding time. I have called operator (number given in ticket) to know the bus location and when it will reach boarding point. But the bus operator replied that the bus has cancelled due to RTO check-up. Then I called GOIBIBO customer care number [protected] at 21:39 IST Jan 4th 2014 ( call duration of 14 min 46 sec) from my mobile [protected], the representative checked with bus operator and confirmed that the bus has cancelled and he gave two options to me. One is to choose an alternative bus for travel. Second is to provide complete refund. While discussing the things the call got disconnected and I have called one more time to same number at 21:55 Jan 4th 2014 (call duration of 11 min 51 sec), the representative checked with bus operator and confirmed that the bus has cancelled and he gave two options to me. One is to choose an alternative bus for travel. Second is to provide complete refund. As the alternative bus is far away from my boarding point, I have chosen complete refund and asked him to send a message regarding that. I have received a message from GOIBIBO at 22:12 Jan 4th 2014, saying "Your cancellation request has been submitted, we would send you the refund details within 24 hours". I have not received any information after that then I dropped a mail to [protected]@goibibo.com on Jan 8th saying I have not received any refund information for my ticket. But I got a weird reply from [protected]@goibibo.com saying, “As per the investigation done with the operator, we identified that the bus was not cancelled as per bus operator. Hence, we are unable to process any refund.” Then I replied to that mail with all my call details logs, and message information as a proof. [protected]@goibibo.com replied like “In case of bus cancellation we need to validate the same with the bus operator once they will process the full refund then only we could be able to process the refund”. I am getting almost same reply from Jan 11th Jan. I am not getting any other reply on this. I don’t think they are processing my request also. My ticket details as below . Travels: EMPIRE TRAVELS Shah Group (DIRECT BUS) Booking ID: GOBUS677bc[protected] Operator pnr : SHTRCEP[protected]SVR-1001 Bording point : Near Telephone Bhavan Lakdikapool . Looking for action on this.

I had a very bad experience with goibibo.com. The hotels rates in your list are not at all upto date. I had booked for a room in Swinsea resort in goa.The charges which was shown on your website is different from what the actual price is.As a result i ended up paying more, It was a totally embarissing situation that i faced. Other sites offer better services than yours and ill never again use goibibo.com. Ill even make sure that all my collegues dont use your website.

Total amount was displayed as 25892. So I clicked on "make payment" and made the payment. But I was charged 27342. When I contacted GoIbibo customer care, I was told that I should read terms and conditions where 290/person is hidden. As a website charging money from the customer for a service, isn't it their duty to display the total chargeable amount properly before accepting payment? Why is the onus on the customer to find the hidden charges? CHEATING at best. Also, I see that the complaint by Gupta was intimated to GoIbibo customer service long back. I don't see that they have taken any action to fix it because I have faced same fate even 3 months after the previous complaint was raised. They are continuing with the scam. Feedbacks are not getting fixed. Will never book with goibibo again and I wont recommend goibibo to anyone because this practice of hiding total charges from the customer is unethical and they can stoop down to any level.

hi i had booked my hotel from this site on 6th jan 2014..my id ''htl8cxf36q''. i had cancelled this booking again on 7th jan 2014, that time i had received a SMS to my mobile that says ur hotel booking was cancelled and amount will transfer within 3-5 working days.But still i didnt receive money.now i checked cancellation status but its shows ticket as confirmed..This totally making me very upset on ur service. pls reply.There are no 24x7 customer support for customers,

Booking hotels are any other in goibibo.com was very risky.

help me @

Lakshminarayanan-[protected]

I have booked a ticket from Amalapuram to hyderabad on 1st january 2014 in goibibo website for orange travels bus.
Before 4hours of departure operator of orange travels made a phone call from number [protected] to my registered number and said "Due to some RTO issues bus service got cancelled". The bus was supposed to start at 7.40P.M in my boarding point.
I have waited in my boarding point for alternate journey from 6.00PM to 9.20PM.
But, the bus which i have booked was not travelled on that day.
when i made a refund request to ibibo customer care on 2nd january 2014 they are saying that bus was not cancelled and there won't be any refund.
They gave me the orange travels operator number [protected] to check with them for service cancellation. when I called orange travels number which was given by goibibo representative he said that bus was cancelled and make a refund request to that website.
One of my friend also booked the ticket for same bus on that day. He too facing same problem.

Details are as follows:
Travels:Orange tours & travels.
Booking id:GOBUSed48d[protected]
Seat number:H1

Please take an action on them as solve my issue as early as possible.

Dear Sir, We booked a ticket for Delhi to Kanpur[protected], they provide us above cited ticket with detail pick point METRO PILLER NO. 177 near KOSHAMBI Metro Station Anand vihar departure time 23.30 PM. Passenger reach there in time by last Metro and contact to operator 23.30 and get information after 10 minutes Bus reached near piller no. 180 but after that last information all the nos. not reachable at last we contact to Customer Care IBIBO 0.30 AM but they also not provide information about movement of bus and give a Landline no. but that no. also not picked by any one. Customer care executive also tried that number and at last 1.00 AM we decided and cancel the ticket. Because the place was not safe for single passenger wait in late night without right information of delay departure time .After long writing to IBIBO, they refuse for refund. Please look in the matter and justify decision. With Regards, Yours Sincerely Nitin Kumar [protected]

Hi, This is in regards to the refund issues I am facing with Gobibibo.com. I have booked my flights tickets of Thai Airways through Goibibo.com. Due to some Visa issues I had to reschedule my connecting flight tickets. I contacted Goibibo.com for rescheduling the tickets and they charged my Rs. 3902 for two tickets. I found the same incorrect because I read the thai airways policy that there are no charges for rescheduling the tickets. So After that I contacted Thai Airways ticketing department directly and told them the issue. They told me that Goibibo should not have charged any charges as it is free. Then i made the thai airways executive to talk to Goibibo.com Agents directly conference call. He discussed everything in detail with Goibibo agent (Mr. Farhan) that no payment should have been charged and the payment should be refunded. Finally Thai airways agent rescheduled the tickets for his side directly and told the Goibibo agent to refund the money. The Goibibo agent agreed at that time and promised me to send me the refund mail within 10-15 mins. But I didnt receive any mail till neither they processed any refund request till now. I like your show very much and I really appreciate the way you handle the customer request. I please request you to go ahead and take a look at my problem. Thanks Ankit Jain

I have booked ticket in Shameem travels from Bangalore to Hyderabad on Sept 16th, 2013 for travel on 31st October 2013 with boarding point as Hebbal. The departure time mentioned was 10.15pm. I started from my place at 8pm and reached boarding point by 9.45pm. The bus did turn up till 10.25pm and gave call to the operator of Shameem travels. He said Bus just left to Majestic and it will take half and hour more. The bus didn't come till 11pm and gave call to shameem again at 11.06pm. He said it will take 15mins more. The bus came at 11.20pm and when I show my ticket he says "YOUR BUS GOT CANCELLED" I was like you didn't inform me. He said the website from which you booked the ticket should inform you.Call them and ask for alternative. I requested him to wait until I call goibibo.com. He said "NO SEATS AVAILABLE AND LEFT". I called goibibo at 11.21pm and the operator took long time to understand my issue and she was like "YOU SHOULD HAVE INFORMED US 2HOURS BEFORE" I was shocked to hear that and said "YOU'RE THE GUYS WHO'RE SUPPOSED TO INFORM ME". She took shameem operator's contact no from me and put me on hold for long and came back with news saying "SORRY FOR INCONVENIENCE, NO ALTERNATIVES, WE'LL GIVE U FULL REFUND, TAKE PUBLIC TRANSPORT AND GO HOME" This call went for 15mins and it was 11.40pm already. By the time I reach my bus stop to take bus for my route it was 12mid night. Being an alone girl it was such an inconvenience to get back as there was no public transport and I took a pooled car which wasn't safety at all at that point of time. I reached home by 1am. I am really angry with what has happened and want to sue this goibibo.com ppl. How to do that ?

I booked a bus on Oct. 4, 2013 for travelling from Bangalore to Kollam for travelling on 8th October. I went there to board the bus on that day at the landmark provided (Opp.Ayyappa Temple, Bata showroom, Downstairs, Madiwala. MADIWALA (KPN Travels)) They said that the bus was cancelled. They didnt even provide me an option of another bus. I couldn't travel that day. Later on Oct 11th I send them a mail for refund. I didnt get a response from them for 7 days. Mean while i asked for the status of the request, no one cared to respond. I was fed up and thought of calling them. I spoke to a guy from Goibibo customer service, he told me he will send a mail to operator again for confirming that the bus was cancelled. He gave me the ticket number 46790621. He assured me i will get a refund within a week. As i didnt get a response from them even after 8 days I called back Goibibo. This time i spoke to a very rude customer service agent named Neha. She told me that the operator (KPN travels) informed them that the bus was not cancelled and because of that they are not going to refund my money. I was actually shocked. With all the problems they have given me till now, they are not going to provide the refund now. She tried to conference the call with the operator but she told she couldn't connect to them as they are busy. She told me this was also documented under the same ticket number[protected]. She asked me to call them later. She kept on repeating throughout the call that as operator has informed that the bus has cancelled, i will not get the refund. At this point I don't understand whether its a issue with goibibo or the bus operator (KPN travels). Anyways as a customer I am completely dissatisfied with your service. Operator PNR : J[protected] Booking ID : GOBUSefa[protected]

AFTER TWO HOURS OF GOOGLE SEARCH, I DECIDED TO USE THESE CHEATS TO BUY TICKETS FOR A FAMILY OF 5 ON A RETURN DOMESTIC FLIGHT. THESE CHEATS LURE YOU WITH A DISCOUNT BUT THEN CHARGE A CONVENIENCE FEE OF RS 290 PER PASSENGER WHICH IS NOT CLEARLY STATED. THEY STATE RS 290 PER BOOKING BUT CHARGE PER PERSON! EVENTUALLY, THE COST OF THE FLIGHT IS MORE THAN ANY OTHER WEBSITE INCLUDING SPICEJET WEBSITE ITSEL[censored] WHEN I RANG THEM, THEY THREATEN THAT IF I CANCEL NOW, I WILL INCUR SIGNIFICANT CANCELLATION CHARGES! AVOID THESE CHEATS AT ANY COST.

I booked two bus ticket on goibibo website claiming that the bus would leave from Delhi at 5:15 p.m. and will reach Mandi(Himachal) at 01:45 a.m. At Karnal, the conductor told me that the bus will not reach Mandi before 6/7 a.m. and the time is wrongly displayed on website. I had a word with the bus vendor and he also says the same(recording is available for the same). I had to take a bus back for Gurgaon as i was supposed to leave from Mandi at 5:00 a.m. along with others. I paid for the tickets and also went through the physical stress along with my wife. I am attaching the photo of the timing appearing on GoIbibo.com website. Kindly consider it as a fraud by goibibo and help me get the compensation.

I purchased two night hotel staying in Hotel Suriya International Chennai from Goibibo.com, an online travel portal.Although I am married, the hotel did not allow I and my wife to check in as we were not carrying marriage proof (both o[censored] had photo ID). This is completely justified from hotel' side. Goibibo never communicated that for married couple, marriage proof is required to check-in. Their confirmation mail is completely misguiding as it says that all the person checking in needs to carry Photo ID(PAN card).Goibibo is cheating people as they must have informed that married couple needs to produce marriage proof for check-in. I lodged a complaint to cstomer care and they said no refund will be processed.

Sir, I had booked a 2 way International Flight ticket on 26th August 2013 through GOIBIBO from DAMMAM TO BANGALROE AND RETURN on JETAIRWAYS costing Rs.28,571/-. However due to my vacation problem from the company, I had to cancel my ticket within 2 days from booking. I cancelled my ticket through GOibibo online process. To confirm my cancellation, I called their customer service # [protected] and gave the ticket details, and the representative confirmed the same and told me that around RS.4000/- will be deducted and balance will be refunded within 15 working days. After waiting for 15 days, I again called customer service and enquired about the status of my refund. They promised me refund within 7 working days. After 7 days I sent a email to the customer service representative and the management team. Within 24 hours I got reply saying "WE CAN ONLY PROCESS THIS REFUND ON AIRLINE'S APPROVAL and request you to allow us another 5 working days. They are just giving vague assurances with no refund. I think they don't want to refund. Can I get money through this Consumer Complaint service. Regards NOOR AHMED

1) (04-Jul-2013) TO TRANSFER INB Ibibo Web Pvt. Ltd. 32168811IGJ8080409 TRANSFER TO [protected] STATE BANK OF INDIA O Rs. 505.27 2) (31-Jul-2013) TO TRANSFER INB Ibibo Web Pvt. Ltd. 35844898IGK6141292 TRANSFER TO [protected] STATE BANK OF INDIA O Rs. 415.27 3) (25-Aug-2013) TO TRANSFER INB Ibibo Web Pvt. Ltd. 39659058IGL3543219 TRANSFER TO [protected] STATE BANK OF INDIA O Rs. 891.45 These three transactions happened from my account without my knowledge and this is fraud. Ibibo has deducted the amount from my account by some fraud. Please help me with the matter and get my money back. Regards, Pratik Pande Email - pratik.[protected]@gmail.com

I booked a flight ticket on goibibo.com, i choose this site because it was offering Free coupons for shopping worth 5000/- at https://www.goibibo.com/offers/5000/ at it had snapdeal coupon for flat 25% online shopping, but after order completion i received the coupon mail but thata doesn't hai Snap Deal coupon. This was not expected from such a reputed site, it's quite clear goibibo fooling customers. That coupon was the only reason a booked ticket from Goibibo. Booking No: H6EC1B7TR Booking Date:17/08/2012

Attached -offer page and the coupons a received.

Hi Team,

I am facing immense problem in rescheduling my flight tickets through goibibo.com(from where i booked my flight tickets). The staff is not co-operative and they always have this plea of technical failure after which they ask me to directly call the airlines for rescheduling. Also, i have been trying to call the airline as well the goibibo customare care for 2 days for the same. After 2 days they ask me to book the flight in some other class with higher charges. Whereas i can see the same class available in their site.

Highly disappointing when my request is not taken care of for a span of 2 days and thereafter. Please look into this matter in high consideration.

Thanks and Regards,
Soumya Das

I Sanjay Goel, took a package for my wife and 2 kids from go ibibo site and purchased a package for 2 nights stay at hotel ITC Maratha Mumbai for 3 adults. Go Ibibo sold me a package for 2 nights for 3 adults and sent me a voucher for 3 adults. Now, when my family reached the hotel they were at shock that extra bed was not updated to the hotel by go ibibo, however, with a gesture the hotel management have given extra bed at no extra cost. Next surprise the hotel said there is no complimentary breakfast included in the package sold, we spoke to Ms Ritu at 15:45 hrs on dated 11/06/2013 at go ibibo Gurgaon office and she said your voucher doesn't mention complimentary breakfast, this was to utmost surprise to us as while selling the package, go ibibo has offered complimentary breakfast in the inclusions. We updated the hotel and it came as surprise to them as well. Hotel management told us it is a mistake from the travel agency. Where do the customer go after purchasing such kind of packages, we feel STRANDED and CHEATED by goibibo.com.
Sanjay Goel.
Ahmedabad.
[protected]@gmail.com

My Self Dr. Deepak Arya from Ambala City (Haryana)

My booking Id : GOBUS8a21a[protected]
I want to ask to Mr. Sanjay Have you traveled through your service goibibo.

in your services many fake promise you are giving to your clients

I have seen your add on tv and faith on you but your services are worst.

I think you & your company is only collecting the money. You don't know about your operators which kind of service they are providing. you are charging more than double Amount and in place of service result is nil.

on dated 3.6.2013 I have booked 2 tickets from Katra - Ambala (Bus AC) though Sahiba Travels (India). My Boarding Time was 6.00 at Evening. Bus will start at 7.30 round. Bus no. 603.
1. First what ever address is given on the Ticket it was wrong. You are given Taxi Stand. But They board at Guru nanak Parking . I was wasted my money on Auto. and the operator of Hill top in Katra given the wrong address of Boarding that was Subhash Park. 5.40 I was there but there was no bus they given the wrong address to me.

2. During the booking time it shown 2 Spears sheets but in the bus it is combine. Second - Fake Promise.
3. You are Charge 2120/- for two sheet. but actual fare of the same bus and sleeper is 700/- each. - Low amount promise- fake promise. I asked the rate from ticket checking person He said we charge 650 to 1000/- in between in rush seasons. Delhi passaganger rates are 700/- only I paid 1100/- for ambala. what is that....
4. After boarding I talk to your executive regarding the condition of bus. but they said sir I will talk to operator .... noting more than that....
5. I have 10 months baby with me - without Ac. plz tell me in cabin how was condition. I told driver but he talked with me very rudely and said that "have you asked us before booking online ticketing on goibibo"
6. I was booked my ticket Katra to Ambala - First bus reach to Chandigarh than they take new route to save toll tax. they drop me Sahabad (Ambala) round 40 K.m. away to ambala to Delhi road. I booked my ticket from Ambala City but they told we will not drop you ambala city. with small baby it was not tolerable. time was 5.30 morning. when i asked to driver they made excuse we dont now. NH 1 is jam is there. what rubbish is that .

Bus is dump. No Ac in Cabins. stop that service.

if you don't have ambala stoppage in your route then why you booked the tickets. it s your mistake.

Plz take some necessary action against the operator....


Dr. Deepak Arya

Hi,
I was trying to book an air ticket from bhubaneswar to Bangalore for 24 th jun 2013 on 1st jun 2013,i got an error saying translation not processed due to internal sever error.Hence close the site and booked again for the same.At the end , two time my card got debited and i got two ticket for same name.Please find the error message as attached.Now Goibibo is telling, it indigo's fault or master card hdfc bank's fault and asking me to cancel the 1st ticket with 1500 fine.


Indigo itinerary-QTC2DQ


Regards,
Dharmendra