Ibibo Group / Goibibo Complaints & Reviews

Have not recd full refund for duplicate tickets issued for my travel in Dec2011 from Hyderabad to Bangalore. No reply recd for many emails sent to the goibibo team. Below is the last email recd which confirms the error from their side:


MANMOHAN DHANUKA
12/15/11

to Travel, travelfeedback

Hi,

Please arrange full refund as I have received a part refund of Rs4160
only as of 6th Dec 2011. I paid Rs7506 for the booking and this is the
amount shoowing on my Credit Card.

Thanks
Manmohan
Mobile - [protected]


[protected] Forwarded message[protected]
From: go ibibo <[protected]@admin.ibibo.com>
Date: Sat, Dec 3, 2011 at 4:46 PM
Subject: Ticket Abort Mail
To: manmohan.[protected]@gmail.com


Dear MANMOHAN DHANUKA

Thank you for choosing goibibo/goibibo.ibibo.com, It seems that you
were trying to purchase a ticket through us.

However, your booking was not confirmed due to as harpreet mention
(Duplicate ticket issued..Please check and process full
refund..Harpreet..)--so I abort this booking--paul. Therefore, we have
aborted your booking and the full amount is being refunded from our
end.

We would like to inform you that the refund will reflect in your
account in next 10 working days.

Please feel free to contact us for any further assistance. You may
send us an email at [protected]@ibibogroup.com

Best Regards Goibibo Team Ph:[protected] and [protected] HELP US
IMPROVE: Please send your feedback to [protected]@ibibogroup.com

( If you are receiving the message in Spam or Junk folder, please mark
it as "not spam" and add senders id to contact list or safe list. )


This message was intended for manmohan.[protected]@gmail.com, If you do
not wish to receive this email notifications from ibibo then visit
this link

©[protected] ibibo Web Pvt Ltd. All rights reserved

Please let me know the status of the Complaint.

Till Date GOIBIBO has not refunded the Amount to be paid by them to me nor even mail or call Me.

Regards
Donboklang Khardewsaw
[protected]

From last 2 months I am waiting for refund amount of PNRs DUSNHD and NDOCDF. Each time when I spoke to your customer care guys they say its almost done. Last time I spoke on 23rd dec 2011 and the lady told me they tried to refund the amount to my accout but because of technical failure it did not happened. So they will re-try after 2 days. From that day I am waiting...

On 2nd December, we cancelled four tickets (of my uncle Dr. K. M. Bhagat and my aunt Mrs. Saroj Bhagat, booked through my credit card) through their call center. I was informed that the tickets were cancelled at that I will be getting the refund within 4 working days. I even receieved a mail regarding the same. Till today, after one month of cancellation, I have not received the refunds.

The reference nos. for cancellations are as follows:
1. FMN0FVXH0BJ
2. FMN0G9HD8A7
3. FMN0FVXIKLZ
4. FMN0G9HILFS

When I complained, I was shocked when their CC executive Priyanka told me that I did not cancel the ticket and it was a no show ticket. I even received a mail from them that it was a no show ticket, and so I wont be receiving any refunds. Then I shot back at them, and also sent them all the e-mails received from them with the cancellations confirmation. It was only after this that they accepted their mistake confirmed that it was their system fault, and that they will pay me my refund. They even confirmed that now they have all the details of my call!! .

Since then, I have been calling them every second day. Still, till today I have only received the refund of one of the tickets. Every day they tell me that refund will be done in next 24 hours, but its been 20 days and their 24 hours are not over... Indian stretchable time???

Finally 3 days ago I told them that if I dont receive the refund, I'll register a complaint with consumer courts.. Still no effect. Company is a cheat- they wont give you your money back. Not a small amount, it is about Rs. 10,000; but the cheats wont give it back!

Attached are the screen shots of the cancellation received from them through e-mail. Even after having written proofs, these type of things can only happen in India- firstly because their is no one to regulate these online sites, and secondly, sites like these are nothing less than dacoits!

Regards,
Raghav Malani

I had booked a ticket from Bangalore to Goa for Nov 24 and returning on Nov 26th on iBIBO (Ref #: TBO5322027 and PNR #: DZMWVE). Due to change of plans, i cancelled the Tix on Nov 14. Till date (Jan 3rd 2012), i have not received the refund. Every time i call the customer service, i get the same BS answer of "the refund is getting processed" or "there is some technical difficulty" or "your refund will be done in 48 hours" etc. But this is a lie and this company which is fairly large and well established is defrauding customers. Looks like i am not the only one who is going through this hassle, because many people have already complained about the same issue. Can you please look into this matter, not only for my case, but also for the sake of all the other customers who are getting duped by this company?

respected person,
we was booked flight ticket from Ahmedabad to Chennai on 30,Nov,2011,11.55hrs.Details were flight no.6E-238,and PNR.NO.MK8WCX.Then we cancelled that ticket and also we got the no. Goibibohelp-80987, for refund the calculation amount,till now we r not received any refund amount from u, and also we have the irresponsible and irritating answers from your mobile custemercare people like U GOT THE MONEY WITH IN 48 HRS, I GAVE THEM 7 CALLS , TODAY ZALSO I SPOKE TO YOUR PERSON MR.PETER, HE ALSO REPEATS THE SAME STORY,i.e, U GOT THE AMOUNT IN 2 DAYS. THIS is the last time we booked on your site.please do some action on this because it passes one month ,i can lost the interest for that also. First u have to reduse our query. Give me the feedback immediately.

PLEASE REFUND THE AMOUNT AS EARLY AS POSSIBLE.
THANKU
SRIDEVI

From: amit.[protected]@live.com
To: [protected]@goibibopromotions.com; [protected]@ibibogroup.com; [protected]@hotmail.com
Subject: RE: Cancellation Mail
Date: Wed, 14 Dec 2011 16:09:01 +0530

Dear All,

I think Go IBIBO do not want to refund this ?
please reply on this today or else I will complain about same in Indian Consumer complaint Department.

Regards
Amit Joshi

> From: amit.[protected]@live.com
> To: [protected]@goibibopromotions.com; [protected]@ibibogroup.com; [protected]@hotmail.com
> Date: Fri, 9 Dec 2011 09:27:12 +0000
> Subject: Re: Cancellation Mail
>
> Dear all
>
> I am looping in my legal adviser Mr.Pandya in this email.
>
> Dear Mr.Pandya as discussed with you kindly take an legal action on this.
>
> Regards
> Amit
> ------Original Message------
> To: go ibibo
> To: [protected]@ibibogroup.com
> Subject: Re: Cancellation Mail
> Sent: Dec 3, 2011 7:44 PM
>
> Hi!
>
> I am not getting this refund since last so many days can any one reply on this or else I have to file a case against to you.
>
>
>
> ------Original Message------
> From: go ibibo
> To: amit.[protected]@live.com
> Subject: Cancellation Mail
> Sent: Nov 11, 2011 11:05 AM
>
> Dear H VORA Thank you for choosing goibibo/goibibo.ibibo.com, we appreciate your business. Please note we have initiated your cancellation request, click on Approve button on your "Cancellation Approval Page @ goibibo/goibibo.ibibo.com" (approve cancellation) or send us your acceptance to process it. Following are your cancellation details: Reference No: FMN0IDYAIQM Date Of Booking: 10 nov 2011 19:26:04 Date Of Travel: 11 nov 2011 07:05:00 No of Tickets: 1 Amount: 9021 Cancellation Date: 11 nov 2011 11:05:02 No of tickets to be canceled: 1 Cashback Deductions: 0 Airline Cancellation Charges: 1000.0 Ibibo Cancellation Charges: 250.0 Refund Amount: 7724.0 Remarks: Please note: your acceptance is required to process cancellation and to avoid any confusion. Note: cashbacks will be credited to your account in subsequent refund requests. (please ignore if cashback is already recieved ) * Other expenses are expenses attributed towards isurance and/or other added services. Best Regards Goibibo Team Ph:[protected] and [protected] HELP US IMPROVE: Please send your feedback to [protected]@ibibogroup.com ( If you are receiving the message in Spam or Junk folder, please mark it as "not spam" and add senders id to contact list or safe list. ) This message was intended for amit.[protected]@live.com, If you do not wish to receive this email notifications from ibibo then visit this link ©[protected] ibibo Web Pvt Ltd. All rights reserved

Reference No: AMD5XCB93
Date Of Booking: 24 oct 2011 20:26:28
Date Of Travel: 25 oct 2011 16:20:00
No of Tickets: 1
Amount: 2736
Cancellation Date: 07 nov 2011 08:57:57
No of tickets to be canceled: 1
Cashback Deductions: 0
Airline Cancellation Charges: 750.0
Ibibo Cancellation Charges: 250.0
Refund Amount: 1724.0

I MADE THE BOOKING ON GO IBIBO SITE ON 24 OCT THEN I CANCEL THE TICKET ON NEXT DAY. BUT NOT NET THEY WILL REFUND THE MY AMOUNT SO MANY TIME I CALLED AND TALK WITH THEIR REPRESENTATIVE THEY ASK TIME ONLY I AM NOT GOOD SOLUTION.. PLS MY FRIEND DONT BOOK UR FLIGHT TICKETS IN GO IBIBO SITE

Hello,
Nitin this side, I booked two tickets from Delhi to Mumbai from goibibo on Dec 6,2011. Travel date was Dec7, 2011. I got Bookingid/PNR No: BR111206AIR272234 against the bookings. I have got acknowledgement mail from goibibo with status waiting for airline confirmation. Later on (6th dec)
evening i received a call from goibibo that my booking are not confirmed and i need to pay rupees 2000/- more for confirmed tickets. Obviously i denied as i have already made full payments that has been asked at the time of booking.
They said airline(goair) has exceeded the amount and you have to pay more and if i don't wanna pay more i can proceed with cancellations and if i wouldn't they will abort my bookings from there end.
I warn them what ever they are doing is wide of the mark and if they do so i will lodge a consumer complaint against them.
They didn't bother and proceeded with cancellation.
When i confirmed with Go Air customer care i got to know no reservation has been made either on my name nor on wife name.

PFA

NOTE: Whenever we are purchasing/Ordering anything online amount shown corresponding to product has to be paid(That's what i paid), There is no mean that you are asked to pay more for same as price/demand is up now.

Would also like to request people not to go with any kind of bookings with such a fake site.

Please help to resolve this. I need strict action should be taken against them.

//Nitin

I use to play rummy in my samsang galaxy s andriod mobile But i am not founding ibibo rummy softwear in android market Please advice me how i can download this softwear Thanking u, Bharat kumar Sent from Samsung Mobile

I have a horrifying last few days with GoIbibo. They are bunch o[censored]nprofessional lads who don't understand customer satisfaction is utmost important.

I work @ MNC, where circulating my bad experience with my colleagues (Out of 1 Lakh of them if only 50,000 reads it and few thousands keep this in their mind, would lead to hefty business loss for goibibo) would made some serious mark toward this company.

I had booked a ticket from Delhi-Bangalore which i cancelled 4 days before departure. I was hoping to get a smooth refund. But Ahh my first mistake-Selecting GoIbibo and second-Expecting smooth refund.

Emailed/Called them umpteen times-They've one reply for me (as if taught by their teachers in school).

Sir, I have personally cross verified that the refund has already been processed from our end against your transaction.

But, we cannot assume any responsibility for the failure to perform the services at your bank. They are not even providing complete details on the transaction done from there side.

What the heck and how i care, you have processed my claim or whatever you've done. Plain and simple, i've not received my money back. Blaming it to bank and not providing details is true example of tyranny. Involved PNB bank, RBI in email chains, but these seem to be shameless lot of Human beings on Planet-Gurgaon. Not even replying RBI managers regarding the source bank details.

I suggest you guys, please think zillion times if you are using GoIbibo services. One unsatisfied customer will spread the word the best he can.

Its one month today, still no refund and no reply even from there Senior Managers. God Bless this company. I am not going to hold back though (gave them final reminder), not even waiting to hear back from them. Already consulted a legal advisor, hope to see them in courts soon.

Few thousands dearer will not make me a poor man but making these crooks learn a lesson will surely make them treat people like they should be. I'll surely update the forums soon with the proceedings.

Thanks
Nitin

Sir/ Madam,

I booked three return tickets today from goibibo.com, in good faith/trust, but while I checked back with the airlines immediately afterwards, the rates were much lower at the airlines (AirIndia), including child concession was not passed on to me...the call centre showed its inability to help/refund excess charged! Forget about the gimmicks & so called "discounts" advertised at the site, I was charged much higher than the airlines prices...

a mahapatra
[protected]

I had booked a ticket on 25th of October 2011 through GO IBIBO from Hyderabad to Mumbai for two people on Indigo airlines costing Rs 7400/- , however i cancelled the same since my plans changed.

The cancellation confirmation was not received by me either through e-mail or sms.
I called the IBIBO helpline on 28th Oct to inquire about the cancellation and the executives did not have any clue on the same.
On my insistence the customer support executive assured me of an e-mail intimation regarding the same which i never received.

I decided to wait for a week and finally called the customer care again on 08th of Nov 2011, to my surprise the refund was not reflecting anywhere in there system as well.

After an hour i received an E-mail from IBIBO from the e-mail ID [protected]@ibibogroup.com saying the refund has been initiated and i will receive the amount in 10 working days.

The big issue here is why was the refund not initiated from the date of cancellation itsef which was 25th Oct 2011.

Thhe amount of 5350 which I am supposed to get has still not been credited to my account, can somebody help get my money back.

Regards
Mohit Gattu

HI,

This is a complaint regarding ibibo games ipredict. the rule of this game is that we have to use coins(which we get by purchasing them with cash) to predict the upcoming overs. yesterday i.e 08.10.2011 many of my ipredictions did not get updated whereas others who are playing the same got updated. Know because my predictions are not updated my score have not increased. I used around 5000Rs. for this particular game.. My predictions are correct.. and i feel very bad to say that due to this my score came down and others score got added.. I mailed them yesterday immediately as soon as i saw this. And the worst thing today is last day for IPL cricket game and i called the customer care [protected] the person told that office is closed on sundays.. there is no reply for my emails. If this is not solved before the final IPL match all my money will be gone.

Know i dont know what to do... i lost my money( as i used the icoins) and even my score is not updated.

This is very ridiculous how only my predictions are not updated.. I think ibibo is plyaing some scam regarding this game..

Please help me get my money back.. i an attaching the screen shot of my ibibo ipredict game page instead of photo. If u chek the attachment u can seee.. a few are predicted and many are not predicted i.e. waiting and NS..

Thanks,

Kumarraja D

Dear Sir,

I cancelled one ticket on 25.08.2011 carrying the Airline PNR No. VFD8DR. But till date i have not received any refund amount. IBIBO customer care is not responding well and whenever i am raising the complaint they are simply saying that amount has been refunded to bank and they can't do anything.

If IBIBO has credited back my amount (as per IBIBO words), so they have every right to ask & ensure from bank that amount should reach to the complaintiff.

Requesting you to please look into this matter.

i have purchased flight ticket from delhi to kolkata for 02/10/2011 on 16/08/2011 using my internet banking with syndicate bank which credited your a/c with syndicate bank, andheri west mumbai branch a/c for rs.4,037.00. but air ticket is not issued due to payment failure.
ref booking id goflde6d0e[protected] with goibib.
kindly recredit the amount to my a/c from where the amount has gone to your a/c.
otherwise i will debit your said a/c for the said amount. mind it i am an officer of syndicate bank.
i will wait for the said transaction reversal for further a day.
with thanks
a b kundu
durgapur wb
email: [protected]@sancharnet.in
m: [protected].

To whosoever to may concern,
I, Sajjad Ahmed Kochai, booked a ticket through Ibibotrip.com on 28 March through Canara Bank credit card number: [protected] which is in the name of TARIQ AHMED MIR. We booked the tickets from Delhi to Srinagar for 13 June 2010 PNR number:CPWROT and the cost of the ticket was Rs.3948 but due to some circumstances we had to cancel the tickets so we cancelled the tickets on 3 May 2010 and recieved the conformation from Ibibotrip.com on my mobile number [protected] that the amount has been refunded and would reflect in the account in 10 days but till date we have not recieved the refund of the amount. We have registered the comp[laint with them and have been in contact with them through mails ([protected]@IBIBOTRIP.COM) and have also called them several times on[protected] but they repeatedly say that they have already sent the refunds so we will have to contact our bank and the bank says that there is no reversal made. In order to prove to ibibotrip.com we have already sent them the copy of the statements from March till date but they have still not refunded the amount.We are extremely tired of following them so we seek help from you.
Kindly help us with this issue so that we can get out hard earned money back.
Thank you. Waiting for your response.
Sajjad Ahmed Kochai
Contact Number-[protected]

I booked two tickets on ibibo.com. After payment is processed, the ticket timings are changed (by goibibo.com due to some bug, I think). When I called their customer service, they were suggesting that I changed the times randomly and still paid for the tickets. For cancelling the tickets, they charged me Rs. 250/- per ticket apart from the Rs.750/- per ticket charged by the airline. (The airline, SpiceJet, confirmed that the problem is with goibibo.com). I lost Rs.2000/- plus the headache of talking to their stupid customer service just for nothing.

I would not recommend goibibo.com to an enemy.

This is about the IBIBO online gaming

These guys are playing tricks and screwing peoples happiness.

So many cunning tricks they are using to flick our money. When we have less balance in our account even if the other player wrongly declare aslo they will not show us but instead they will show us that we have less balance.

If the other player quit the game in between then they wont declare us as winner but their server will be hanged and they will make us to quit the game so that both the ways they will get the money.

When we have one rupee less also immediately we will be chased out of the game whereas if we want to withdraw our money back months together we need to wait.

In their website they have not mentioned any callfree numbers or any mail ids.

I have lost almost 15000 because of their tricks also i had lost my mind due to this cunning tricks

IBIBO is a big [censored]ing fraud. Ibibo really sucks. I won a Rebook watch. Ibibo is cheating the people. I have filled in the email, and given the correct address. It have been already 5 months got over. There is no watch and there is no call from them. You suck. You son of the . [censored] you IBIBO. You are a fraud. Do not use IBIBO and do not play any games, all games suck, they are not good. Even if you win a prize you will never get it.I have sent hundreds of email to them officially with good words. There is no reply from them. I am very much frustrated and angry, so using the bad words here. Please let the people and government know about this. Please close the website and their [censored]ing fraud business.