Ibibo Group / Goibibo Complaints & Reviews

I am Prashant M Suryavanshi, customer of Goibibo, but I'm totally disappointed by the service now, I booked my flight from Ahmedabad to Nasik for 21-November-2021, but flight was cancelled by airline due to some operational issues, and I haven't got my refund yet. It was more than a three week and still I haven't got any confirmation from Goibibo side but I was informed by trujet airline to collect my refund from my partner app. The main issue is I could not find any support feature to enquiry regarding this in their webb/app. So please kindly see to this issues and guide me through.

Please provide my refund. Its pending for more than 2 months. I have tried to contact the customer care but there is no one there to respond. Find the details attached.

Dated 22nd November 2021, I was in a process of making a booking at a hotel in Mumbai via Goibibo app. I paid Rupees2215/- via my Upi ID. The booking was not confirmed but my money got deducted.
My Transaction Number is T2111221437413339886585
As contacted from customer care i was told that a refund will be initiated in my account withing 24 hours . Its been 20 days but I haven't received any kind of refund. This is highly unproffesional.
My account goes by my name Suyog Vilas Pimple
Contact Details: [protected]

Dear team,
please tell me the problem is going on i am asking for my refund for last 40 days but no one in the goibibo is concerned about my refund.
Everytime a false promise made by goibibo team but and after waiting for 48 hours no concern person will initiate it for refund its the way goibibo works and where is my refund i want a complete clarification why my refund is not debited in my accounts...
i am literally fedup false promises if i wont get a update then i Am sorry i have to suit a case in consumer court

THANKS AND REGARDS
ADITYA MITTAL
[protected]

DATE - 17 NOV & 18 NOV 2021

REFUND NOT CREDITED IN ACCOUNT

Reference No.[protected]

Reference No.[protected]

Hotel booking with ID HTADNAHCE7C78Q661

Hotel booking with ID HTLDNAHCE7C78Q66.

Even after almost a month refund is in process only. No resolution.

On date 14 September I booked 2 ticket from Guwahati to Delhi of date 01 November. I got only one ticket confirmation in the name of Ravindra Kumar, not confirmed or message about Prashant sahu named ticked that I booked . I talk to Paytm but they said payment done talk to your marchent . No response from goibibo yet no call, no meesage, no mail id what I do 2 months gone no refund done

Dear Sir,

I'm cancelled on going flight ticket from goibibo, refund amount shows that it will credit to wallets instantly but now my wallet show's nothing event it was not opening too.

I had booked a train ticket to Delhi with PNR: [protected], due to some issue, I had to cancel that ticket. Atter cancellation when I IRCTC site I mentioned that the refund was made to IBIBO GROUP PRIVATE LIMITED with
Reference No[protected]. But the amount was not credited to my wallet or the source bank account. There is no record or history in the app that I booked the ticket. Please look into this.

I was doing web check-in on 10th Dec 2021 at 3:52 pm for my Shirdi to Delhi Flight on 12 Dec 2021 2:30 pm. Money got deducted from my account but web check-in could not get completed. Please refund my money. Associated email address is [protected]@gmail.com and transaction id is attached.

Hello sir, I'm penugula sunny. I have booked a train ticket and cancelled last month. But it's almost near to a month my refund amount still not credited. I can't even make a mail for their customer support. They are fraud useless team. Charging high rates. Cheaters. Please 🙏 make my refund back. I'll add the proofs in photos. They are showing that they credited amount and making fools.
Thank you

We had booked the below Air India flights for travel in 2020 on Goibibo, but due to the Covid-19 travel ban, our flights were cancelled and we haven't received the refunds yet from the airlines (Air India) or the booking partner (Goibibo)

Goibibo had confirmed on the attached email that they have initiated the refund with the airlines. However, we haven't heard back from Goibibo even after multiple follow-ups.

Also have attached the ticket invoices received via Goibibo

We need your help to get our refunds of Rs.52, 339/- credited to us as it has been almost 2 years since the flights were cancelled.
Appreciate a speedy response

Details of the flights below:

1) Ticket Number:[protected]
Flight Booking: PNR JHB2J
Booking ID: TUA7RGFRI
Flight: Air India
Passenger's Name : Mrs Preethi Mulik
Singapore To Mumbai - Departure : 05 APR 20
Mumbai To Singapore - Departure 19 APR 20
Ticket amount Rs 37, 911.0

2) Ticket Number:[protected]
Flight booking: PNR-J4NG8
Booking ID: RUAK845WJ
Flight: Air India
Passenger's Name : Mr Madhukar Mulik
Mumbai To Singapore - Departure 19 APR 20
REFUNDABLE Ticket. Amount Paid: Rs.14, 428

1. I have cancelled the hotel booking on 10th November 2021.
2. The part amount credited to credit card and part amount is credited to Goibibo wallet Rs. 27882.
3. The same day i have been transfred the wallet amount Rs. 27801 to bank my account which i gave the bank details on the application itself.
4. The mail says that amount will be credited your accont 3-12 working days.
5. Still i didn't get the amount to my bank account. I have raised this cencern many times to Goibibo customer care. but they didn't evan call me back. Everytime they are saying that i have to wait for 24 to 48 hours. But i didn't recived any calls from the refund team. Without inform me the service ticket closed by themself.

My name is Pushkar Nath Kachroo - 79 years old. I am regular customer of GoiBibo. I made a booking with Go Ibibo on 13th Feb 2020. We were supposed to fly to Srinagar on 17th March 2020 but due to Covid 19 our flight got cancelled. I have spoken to the airline and they amount has been refunded by Airline to Goibibo but Goibibo has still not credited the refund into my account. However the Goibibo website shows that refund has been processed on 19th Jan 2021 but nothing has been paid till now. I have ben trying to reach them but they are not available anywhere. I would request you please look into this matter and help to stop this harassment to an senior citizen. Thank you in advance.
Cancellation invoice attached for your reference.
My cell no is 91-[protected]

Good evening,

I'm writing to make a complaint against Goibibo that has not processed my refund of approx 50, 000 for a flight ticket with the booking id as NDCUMKUBT and PNR-U4FVHD.

They continue to diver emails and calls, and also are not put up within their registered headquarters or updated details to avoid customer queries or complaints whilst continuing to provide service.

I would like to request for my refund to be processed.

Kind regards,
Swati Nair

I tried to book a Hotel (The Fern Residency, Udaipur) from Goibibo. The Hotel was not booked, the money however was deducted. not booking id created nor confirmation has received. I

Not sure what to here. The whole company feels like a big scam. They have given absolutely no option to contact them.

1) There is no way to contact the customer care.

2) There is no email address to contact either.

I've attached my payment reference number in the attachment and what it showed on my screen when I completed the payment.

Bus ticket booked from Jaipur to Dehradun India on 16th Oct 2021.
The bus was cancelled and the the Boarding Point Manager refunded the money to Goibibo.
Goibibo was supposed to transfer the money back to my account. But they didn't
There is no way to contact customer support.
Contact no. [protected] /
Booking ID- GOBUSMOB1E41B7201C
Booked by no - 91- [protected]

I need my refund back. Or else tell me the way to contact customer support on call.

I booked and then rescheduled my flight by goibibo ...they charged me the more amount for the time I choose but have given me different time which I haven't choosen. Now no one is there to help no customer care number nothing... don't know what to do I spent about 10100 now they bare demanding 6000 more ...and fault is from there side

Hi,

I booked a hotel in Gulmarg "The Mount View" on 08/12/2021.
Upon booking, I received my booking details on Whatsapp with instructions to contact the property(Hotel) directly for updates. I called the hotel and the hotel person Mr. Imran said the booking has been REJECTED by him as the deal is not feasible to him and asked me to contact GoIbibo to Cancel my booking as it's of no use.

Goibibo ID HTLDNAIVDL8UVU63br...

Theres no option to delete my account. So its better if you delete my account with phone number [protected] and email id [protected]@gmail.com as soon as possible .

Thanks

Respected Sir/Madam,

I have booked a flight with Goibibo and the airline was GoFirst. My Flight PNR was O9UIUW.

I have made 2 bookings on the same PNR,

- Ahmedabad to Hyderabad (4th November, 2021)
- Hyderabad to Ahmedabad (10th November 2021)

1. I got informed by airlines that the flight on those 2 days were cancelled due to some reasons. So they asked me 2 options, (i)...