Ibibo Group / Goibibo Complaints & Reviews

Cancelled a hotel booking on 20th of September which I booked for 22/09/21 using their app . I was promised complete refund of the amount ( ₹3157 ) by 27-29 September if I cancelled the above mentioned booking anytime before 21st September 2021 . Today is 7/10/21 and despite repeated complaints on their customer service number, no solution has been provided . They gave me a transaction ID which I was told to follow up with the bank, however the bank said that they can't do anything with the transaction ID and they haven't received any refund from goibibo. At present goibibo refund team isn't answering my calls, texts on whatsapp or emails.

My sel[censored]day Kumar Goud, i'm requesting you to delete my account from Goibibo, login details mentioned below.
User name:[protected]
mail ID: uday.[protected]@gmail.com
kindly delete my account permanently from goibibo

Sir, iam pandugula raju
my contact number [protected]
On 30 SEP I booked a train ticket from varanasi to secunderabad junction and WHILE iam doing payment, due to some network issues the ticket is cancelled but the payment [6, 211] is debited from my account and credited in goibibo account but ticket is not booked.
THE PAYMENT IS DONE FROM GOOGLE PAY.
Present 05/10/2003 till now the payment is not refunded,
so iam requesting a refund as fast as you can,
so kindly solve my issue,
thank you.

So I booked a hotel via goibibo hotel booking services it was a prepaid booking of rs 929
But when I approach hotel for check-in they denied checking so I raise a complaint to customer care services of Ibibo group they cancelled my booking and promised refund of my given amount
But it's been 2 weeks I haven't been received my refund yet even after confirmation of amount being credited in my amount from their side
And now when I am trying to contact their customer care services again for my refund they are not responding to me I am a regular customer of Ibibo group still they are behaving like this
I think they are not trustworthy and stable with thier business policies
Here is my booking Id HTLDMAFX9ENBVLSM

I've booked Kerala Tickets from Chandigarh. My departure flight is Indigo and my Return Flight is Vistara. This option is suggested to me by Goibibo platform itself. Due to Covid; Indigo canceled their flights for my departure and gave a refund for the same. But Goibibo charged double the convenience fees for the same. Vistara didn't cancel the flights so I see no option than to postpone by flights. Vistara gave me the option to keep my ticket OPEN till 30th Sept. I've opted for that plan with the thought to utilize my money that time. Covid cases kept on increasing in Kerala and most of the states in Kerala are under lockdown. I requested Vistara and Goibibo multiple times to either increase time for OPEN ticket or at least give me a refund. Airlines refused for refund and Goibibo refused to help on this matter. I see no other option than to apply for any possbible tax refunds on the flights. I have requested the same in Vistara and they processed the refund of approx. Rs. 590 per passenger. Today I got call from Goibibio and they said they will have cancellation charges of approx Rs. 550 per passenger so any refund won't be possible. I suffered loss of approx Rs. 40, 000 in this entire booking and Goibibio didn't cooperate in this whole matter. Their support team is pathetic and I told them to at least find some resolution for the same but they are good for nothing. I won't recommend anyone to opt Goibibo as their travel partner and won't even recommend to opt Vistara for any flight bookings. I'm pretty sure lot of people had similar experiences so feel free to share their experiences aswel.

Hi,
Goibibo ID : HTLDNAGXNYN9CFKS
PNR : [protected]
Hotel booked on 05 Oct 2021

I have booked room for 7th check in and 8th check out but after booking it is reflecting the same day check in and check out.This is absurd and want reason why this booking changed and I can't contact customer service. I am unable to modify my booking also as while going to payment page it throwing error while confirm pay. Your application is having bug .
Please resolve my query as soon as possible and I want a call back.
Phone number-[protected]

Regards,
Amar

This is regarding the booking on Goibibo.com, I made last night on 3rd Oct. 2021, for 11th Nov. 2021. On confirmation I checked that it has picked a date of 4th Nov. 2021 instead of 11th Nov. 2021 as the booking date.

I called Goibibo customer care no. exactly within 5 mins and was told by Mr. Ayush that the booking will be cancelled and the entire amount will be refunded back to be within 14 working days.

I have got no confirmation email or SMS regarding the same due to which I am writing this email.

I would request you to please cancel my booking for the 4th Nov. from Mumbai to Delhi on Vistara.

Today I had booked ticket chandigarh to goa from ibibo. Money deducted from my account but the ticket not generated.

I have booked ticket on[protected] from varanasi to jammu but due to lack in app i didnt received any confirmation and my money was deducted from my account. So please refund my account

Booked flight tickets on 1st October 2021 and got redirected to the payment section where i chose UPI and then used net banking to complete the transaction. The amount worth 11114/- inr got debited immediately, however nothing happened on the Goibibo page and i didnt receive any message regarding booking confirmation.

Since then, i have tried contacting the Goibibo customer service via phone and email, but there is no response. Sadly there is literally NO Goibibo customer care team!

I have also checked with my bank and Google pay; they have clearly mentioned that this is a merchant issue and that it should be resolved by Goibibo.

Please help me in getting my money back. Deeply disappointed with the company and its customer service !

Dear sir
As I have booked Hotel in 30 th SEP for amount Rs.6441/- ... Amount was debited, but hotel is not booked. So that transaction got failed. Almost three days over still my money is not back to my account. Kindly call my number if further details required
[protected]
Name: Thiraviaraj

I have made payment for flight booking from Delhi to nagpur on 25 sept ... payment deducted but no reply from goibibo nor they having proper customer care for domestic flight booking ...
my RRN :[protected]
Help me please...I don't know why goibibo is doing such frauds .my family members also got upset that I used such a fraud application .

Online payment transaction done bt our travels ticket did not get booked

I booked my room on 25 September 2021 night. Money was deducted and Goibibo also shared room detail invoice on mail Id and also on whatsapp number. But, Next when I arrived at hotel they denied for booking. After discussing with customer care, I asked to refund money and cancel room. Then, I paid money by card to hotel.

4 days was gone, but till now I haven't received any refund and any inquiry call from Goibibo side as well as hotel side.

All documents attached. You can also check same.

Regards
Satnam Singh
[protected]

I have now submitted numerous feedbacks and I still haven't received any response from your end and this shows the patetic service your company provides. We have been cheated and we are not getting appropriate support. Kindly read this feedback and please get back to me so that I can explain the bad situation I was in this morning after the property owner denied our check-in. Please show some humanity towards us and kindly get back to me by call or email.

Hi I book a hotel room for 29.sept one month ago but due to some medical emergency I was not able to check in Plz provide me refund for dat

I booked bus tickets from Goibibo app. The booking was successfully done money got deducted but tickets are not showing under Mytrip

I was trying to book ticket on 28th Sept- 2021 from Dound (MH) to Latur (MH) but due to some issue ticket not booked and transaction done .
My contact detail: samadhan.[protected]@gmail.com -[protected]

My Booking ID is GOMUPKGINT9D10E84308.
Refund from wallet to account initiated on[protected]. Till date amount is not credited to my account.

Hello...
I had booked a hotel (Hotel Safari Jaipur Rajasthan) on 28/09/2021through your website. But later I found out that the amount was debited from my account but the booking was not done. I would request you to look into the matter and initiate the refund procedure. The Transaction ID is:[protected]