Ibibo Group / Goibibo Complaints & Reviews

I am yet to receive my refund for the cancelled tickets for 11th May 2020. I was informed in December 2020 that the amount will be refunded within 45 days but it has been over 6 months now but I haven't received the refund.
Booking ID: TUA12ZDWI
Cancellation request for Goibibo Booking ID GOFLID162B[protected]
AIRLINE BOOKING REFERENCE: GF/DVXECX

Please find attached the email from their customer support...

I have made the payment of Rs 48896/- and have got the refund of Rs. 29205/-.
Why airline has charged the cancellation fee of Rs.14034/-?
The flight was cancelled by the airline. As per the DGCA, the flights cancelled during lockdown will be refunded in full amount.

I have contacted Air India support I see that there is a major discrepancy in the amount refunded.
There two passengers in this ticket, They...

I made a booking from goibibo today. Goibibo Id:HTLA5LDBE4. My booking confirmation was not generated and my account has been debited with the amount of Rs 4596. Status of my payment is failed. When will i get my money back ?...

I was trying to book a hotel via the goibibo application. My UPI transaction was failed but the amount got deducted from my account. The bank says the amount has been issued from their end and i should contact the merchant. There is no where on the application of goibibo where they have provided any space for complaint or queries. I am not able to talk to any customer care executive as they only have robots working. I have attached screenshot...

PNR YARPLQ 12 Jun at 9:15 pm
dear madam sir.
E ticket 607-[protected],
Refund Request for Flight Booking : GOFLIMTB383E[protected]
Consequent upon cancellation of international flight . booked through Goibibo on 12 march 2021, from delhi to toronto for etihad airline .
i submitted cancellation request to goibibo and refund on 29th march 2021 and i got mail that refund request has been raised with etihad...

I was trying to book a hotel 11th june 2021. The UPI transaction failed on goibibo but my money was deducted from the account. I have not got any booking confirmation nor any refund from goibibo. Please return my amount of rs 4798 back....

Goibibo doesn't process for refund till customer starts follow up. I have two tickets for which flight was cancelled by Air India. Goibibo intially showed a message displaying refund will be processed within 7 to 21 days but now its showing 180 days as air india does not respond to goibibo. Air india says refund process from their end is 7 to 21 days.

There is no follow up from GOIBIBO with AIR India.

This is...

Dear Sir,

Good Evening!

I hope you are doing well in this Covid pandemic situation.

Myself is Ayush Agarwal, working as a Consultant in Tata Consultancy Services - currently deputed in JAPAN(Tokyo). (Ccing my bother Kushagra as well, who is also following up on this matter)

I am writing this email to you in reference to the harassment I am facing for my Air India travel E-Ticket...

Hi all,

There is a kind request to clear my pending refund for 2 tickets, travelling was cancelled due to travellers suffered from Corona, below shared are the Pnr no - [protected] & pnr- [protected]

Im following with customer care from last 3 weeks n above but not getting through problem of mine remains same

Kindly take my case on priority n help me with refunds i need cash on priority for medical...

I have ordered 3 AC from this website through 2 different orders. Order
11291080 and Order 11301080 after talking on their helpline numbers
[protected] and [protected].
I made 2 payments from my Union Bank
netbanking account S85655096 Rs.22941.90 S85746167 Rs.48178.80
After that I got the order confirmation email and next day I got order
processing email.
They promised that they will deliver...

I booked Srilankan airlines on 21-March-2020 from the Goibibo platform and booking details are mentioned below:-

Booking ID- GOFLI[protected]
Ticket No[protected]
PNR No- LQ8JUE
Name- Mr. Jaffar Basha Syed
Flight- Riyadh(Saudi Arabia) to Chennai (India)

And due to the covid19 outbreak and lockdown implementation worldwide, my ticked which was confirmed got canceled and since...

My wife and I travelled to the US in March and could not use the return trip scheduled for April 2020 due to restrictions in international flight during the pandemic. The booking from Washington IAD to Nagpur, India, on Qatar Airways, through Goibibo. Booking reference -NJL6LC. Qatar Airways have informed that the refund will be done through the travel agency.

E-ticket nos: 157-[protected] & 157-[protected]. These were refundable...

We made a booking for lufthansa Airlines from India to Germany for July 2020
Due to covid it was postponed. In April 2021, we asked for refund. According to Lufthansa amount was refunded to Go ibibo. We sent many emails regarding the issue. Pl transfer the same to our account. Urgently
Booking id GOFLI5e7d[protected]...

From last few days I am not able to login with mobile number and password. Previous it was allowing to do so. Now only OTP option is available. Mobile number with which i want to login is inactive due to which i cannot access account with OTP. Due to this I am not able to use my wallet money. I have seen many user facing this issue and I don't know why Goibibo haven't come with solution yet....

Respected Sir/Madam

Hear with inform that till date not credited my refund in my account for that my bank will ask for translation id.
For that i want transactions id for my flight cancellations.
Details :-
•Cancelled Flight booking GOFLDIOS27E[protected].
Mode of Payment: *ICICI Bank - EMI (**********9003)*
Refund amount of INR 5099 will reflect in your bank by 17 Sep.

•Cancelled...

Respected Sir/Madam

Hear with inform that till date not credited my refund in my account for that my bank will ask for translation id.
For that i want transactions id for my flight cancellations.

Thank you,
Anil Lavjibhai Chotaliya...

I had booked via United Delhi-SFO-LAX-SFO-Delhi for departure 16 Nov and return 23 Nov. Since Goibibo representative was not responding on phone I cancelled the ticket directly with United on or around 14th November. I later informed Goibibo who accepted the cancellation and informed me that they are seeking refund from United. To date (7/6/21) I have not received the refund neither do I know the status.
PNR number ACZK5W...

PNR number KRE17B booked from IBIBO. it has been cancelled & the refund has been processed by the airline (INDIGO). However, the refund money yet not credited into my account. Tried contacting the ibibo customer care but unable to reach them.

Can you please look into it & resolve it!

Thanks...

I have booked my flight ticket on last year and due to covid that flighy got cancelled and i have applied for refund of money...as GOIBIBI mentioned that refund date is on feb 2021 and till now i didnt received any refund or mail regarding that...and 2 days back i mailed them regarding refund and they have replied that problem is on their side as they have some problem in their payment gateway and they asked me to submit new bank details...

GOFLI7bb[protected]
The above booking was refunded to goibibo last uear in jul/aug 2020 by the LOT polish airlines. However goibibo has not refunded me the money even after 10 months . This is contempt of supreme court ruling dated 01 oct 2020. Their license should be cancelled and penalised along with refund....