Ibibo Group / Goibibo Complaints & Reviews

I booked a international flight ticket from goibibo from Vancouver, Canada to Delhi, India for 1st april, 2020 of Air Canada, but due to complete lockdown in india the flight was cancelled.I requested a complete refund through email and in response they told me that a complete refund will be made within 30 working days. After that when i checked their customer care executives were not available due to lockdown. Now they don’t have any data on their application regarding my booking. Its been more than 1 year now. I still have there email in which they agreed to refund but the refund for nearly Rs.43000 is still pending.

Regards
Rishav bansal

I booked fight from Goibibo for Chandigarh to Bangalore for 30 April 2021, however there was lockdown so I opted for open ticket and reschedule flight on 18 Jun 2021. unfortunately flight was cancelled from vistara end and when I talked with them then they told me that they will full refund my money by agent (Goibibo). when I checked on Goibibo they are showing refund will be credited by 07 jul to 11 July 2021. Today I called vistara customer care they told me that your refund was already transferred to agent Goibibo on 05 July 2021. however when I am calling Goibibo customer care and i am getting message as

Dear Asheesh,

Thank you for calling us for *refund related information* for your Cancelled Flight booking.

Your Flight Booking was Cancelled on 11 Jun and there is *no refund* applicable on your booking.

Pathetic service by Goibibo. I almost booked every flight by this site but now I am realising that these are only thugs. I lost my hard earn 9000 and still no response from customer.

please book your flight directly from airlines site.

Amount deducted from my account but confirmation or ticket not received. kindly solve this issue.

My money got deducted but ticket did not get booked by Goibibo.I haven’t received any email regarding refund.When I called my bank to check regarding my refund status, the bank told us that Goibibo has claimed the amount as ticket got booked.
This so pathetic service I have ever received by any apps. I am not able to reach out to customer care number as all the number which was provided by Goibibo is invalid

Dear Sir,

This is with reference to my visit on 3rd July 2021, I have booked a hotel booking " IRCTC guest House" for 6 bed rooms having complimentary breakfast via booking reference "HTLEAZM5H3" for one complete day worth Rs. 2719.

The above booking confirmed by Ibibo team also. All booking vouchers and SMS has been received to me.

During my visit when I am going to stay their no official at the IRCTC counters and some cleaning staff informed us that hotel is closed since last year due to COVID 19 pendamic.

I am totally susprised and confused that:
1. How can Ibibo booked this hotel and taken money where hotel itself is closed since last 1 year.
2. No phone call please picked by any official and customer care executive at that time.
3. Me and my whole family are so harrased due to this fraud by go Ibibo.
4. Not only this I am also surprised that go ibibo team has given me official messages and whatapp regarding feedback of your services which we have not taken at all.
5. Due to this cheat and fraud, I have to book another hotel and do expense on fooding worth Rs. 7000 approx.

I want clarification on this cheat which has done by go ibibo team on me and my family.

Want all my money refund from goibibo:
1. Rs. 2719 which was taken from me for no service provided.
2. Rs. 7000 which I have incurrent in replacement of your cheat.
3. Rs. 10000 for harrassment of mine and my family with your third class and cheated service.

Hope I will receive quick reply on the cheat and company will penalise all official who have included in this trap of fraud.

Regards
Ankkush Sethi
[protected]
Chartered accountant & Lawyer
Gurugram
Haryana

I am very frustrated with your service. My registered mobile no. Is [protected].
Customer name poonam Agrawal.
I booked two flights tickets via you, however both the flights got cancelled and my entire amount is blocked in your wallet. I called to your customer care so many times and still no action taken. Also you people have deducted 1200 INR from my booking amount whereas flight was cancelled by airline. I urge you to refund my entire booking amount to my bank account else I will be forced to take legal action for harassment and blocking my funds also from so many days funds are lying with you. Call me immediately else I will post all this on social media so that everyone will come to know how pathetic you people are and the company. Do the needful immediately and also reverse charges of 1200 for flight cancellation to avoid any legal action from my side.

Thanks
Poonam
[protected]
[protected]

This is reading refund of cancelled booking ID - GOFLDANDFC01C[protected] from Bangalore to Mumbai and I have received the message that you have refunded Rs 4, 836 to my goibibo GoCash.But it is not reflected in my goibibo GoCash balance. Kindly transfer the refunded amount Rs 4836/= to my bank account. If you don't resolve my issue, I will have to approach consumer forum. kindly find attached file for your reference

Hello Team,

I have created my email with Ibibo in 2010 and linked it with my social media sites. Also, I have a few personal files saved in it.

However I am unable to access it or reset it.

Please help!!!

ID- ramesh.[protected]@ibibo.com
Backup email- ramesh.[protected]@gmail.com

I made a bus booking for 22nd June 2021 from kadipur to delhi of rupees 1950, the bus operator called me in morning and told that you bus is cancelled, we will initiate refund as soon as possible, the goibibo has given the date of refund from 29th june- 1st July 2021 but still they haven't processed my refund in my upi, and their customer support isn't there instead of that both which provides same link for every problem, I can't talk to even goibibo customer support. Pathetic. Bus operator has cancelled that process and I have even gotten mail from them for cancellation but goibibo is not initiating the deducted amount.

My ticket got cancelled by airlines and money was credited as gocash to my goibibo account. I had asked for transfer of money to my credit card account on 17th June 2021. In my goibibo account it has been debited but not credited to my credit card account till now. Worst part is there is no help from the company. Tried customer care no., sent email also but no resolution till now.

Refer my mail below:

PNR WE9Y4B & GJ2ETP

rajmegha17
9:07 AM (26 minutes ago)
to travel

Hi,

Please refer to above PNR my flight was cancelled by airlines. Refund processed by goibibo was:

5384/- (got credited to credit card)
4489/- (got it as gocash) - this amount i had asked for transfer to credit card account on 17th June, which was debited from gocash. Till now i have not received the refund in my account.

Request to check and confirm by when it will be credited to my account.

Regards,

Megha Goyal

I cancelled one personal Air ticket (passenger Name: Sunita Kumawat) of flight from Jaipur to Trichy (Via Bangalore) dated 05/05/2021. Booking ID GOFLDMTANDC[protected]PNR- MJDHRP) • Booked on 04 May 2021.
For booking of above ticket I paid Rs 6171/- from my debit card State Bank of India(************9298)₹ 6171/- and Rs 4535/- from my GOCASH. (Total Rs 10706/- ).

After cancellation Rs 10406/- refund initiated by your company.
I got Rs 4535/- back in my Gocash account but remaining amount of Rs 6071/- still not credited in my SBI bank account.
I followed-up matter on your customer care on dated 13th and 19th June’21 but still it is pending.

I booked train ticket in Feb. on goibibo. After successful payment it shows your booking is failed and your refund is initiated . but i did not recieved refund yet. Goibibo did not have any customer service to call you i'm filling complaint on this site. please help me to get my refund

Transaction no. TRNDFVMDVMWK4M

Hello,
I am your regular customer. I have some unpleasant experience of your service this time. I have received Invoice of INR 17979.46 but From bank I have been got debit of INR 18077. Why is this difference in the invoice amount.
Another thing I come to know at property that they are giving bookings at very low cost INR 1800 including breakfast and dinner for the same room and GO IBIBO charged me INR 3012.
There is whooping difference of INR 1212 per night.
This much over charge is completely not acceptable. I also need refund for this over charge. I understand there is some commission but the charge to me is very high. Please look in this matter urgently and solve.
Regards
Amit Apte

This is in regards to my air ticket cancellation as airline cancelled the plane so I want full refund for the same, I did not wanted to cancle but it's airline who cancelled the flight, so how can goibio charge me 900 rs as convince and cancellation fee as I have been getting full refund from Indigo airlines.

My booking has been done for 2 tickets with PNR No.

SDRUPR
YEE7VR

So kindly initiate with full refund for my tickets.

Regards,
Mihir Modi,
[protected],

I cancelled the flight ticket through airline customer support, since the booking was made through goibibo it got credited to them. None of the customer care numbers of this fraud company is reachable not they r responding to emails. Need my money ASAP
PNR - ATPWTY
Airasia

I Arun verma with account number ([protected]) .I book a train ticket from goibibo 22june but for some issue it has been cancelled the amount of 1987 is debited into my account. I can contact with goibibo nd goibibo can processed my refund but from the bank side it is not credited yet. I need my refund today onwards. Transaction id is T2106212318562266418968.

My flight tickets got cancelled by the airline due to covid, however Goibibo is yet to process my full refund. Despite numerous followups the only response i keep getting is that their team is working on the same. But no final resolution has been provided to me till now.
The flight was booked for Apr20, and the airlines cancelled the ticket around Dec20 and i am assuming they would have provided the refund to Goibibo already, which they have not passed to us.
Even after highlighting my vows in facebook the company has made no effort to provide me with a resolution.

I had received refund amount ag ticket cancelation due to flight not operational
Goibibo deducted Rs.877
So please refund me my deducted money
Pnr no.L9FMPW DTD.15.06.21
MOB.[protected]

It is to inform you that I had booked an air ticket on Indigo flight No.6E2265 from Delhi to Kolkata and 6E331 from Kolkata to Dimapur on 22 Dec 2020 for journey on 01/01/2021 and 2/01/2021 respectively. But unfortunately flight No. 6E2265 from Delhi to Kolkata was cancelled by the airline due to operational reasons. Accordingly, I had to cancel my air tickets issued against PNR No. NSZTFB but refund of Rs.4630.00 has not yet been received even after lapse of 6 months.

I book the round trip flight ticket with Booking ID No : GOFLIMTAND70BE[protected] on 16/06/2021and my calling no [protected] for the amount of 1, 40, 950rs same the payment has been debited from my account and booking was not issued so when i called customer care they said booking not issued on there website they did not refund my complete payment one way ticket payment they refund me after cancellation charges amount of 699rs only 62, 291 I received remaining balance amount 78, 659rs they are not refunding me so I want to take strict action against this fraud company want my money back