Ibibo Group / Goibibo Complaints & Reviews

Two transactions failed but amount debited 11533.97 each.
Transaction no.[protected] dated 24/04/2021

An amount of Rs6731 was debited to our Union Bank account on 26.04.2021 with transaction ID[protected] which was paid to Ibibo Web Pvt Ltd for beneficiary Policybazaar.com. This payment has not been received by the beneficiary. Pl revert back the amount asap..

With regards to my ticket with reference no. DMEJ3A, Indigo has cancelled my booking and has refunded an amount of rs 3562 to Ibibo group. Attached is the screenshot. But as per Goibibo the amount refundable is only rs 182. I want to know the reason of discrepancy

GoAir has already made the payment for my flight booking with PNR: DETRUE in the month of January itself but GoIbibo has still not further processed that amount to my bank account. Nobody picks up their customer care numbers and the same with their customer care email.

Dear Sir,
Made a booking from Jharsuguda to Hyderbad with the booking id – GOFLDMTAND0813A[protected] for 03rd May 2021. I cancelled my booking on 12 April 2021 and requested for refund.

I was told to get a refund for INR 3869/- after reduction of all cancellations charges and I was told to get the amount in my bank account in 14 days time but now it has been 19 days and I haven’t got my refund. I tried to call & mail customer service but not response. It only shows the refund amount but don’t have any answer about when the refund will be made. I want my refund as soon as possible and revert me with it.

My flight timing is overlapping. Airline say to contact Goibibo for changes. But goibibo don't respond.y international flights is on 10th May.
Booking ID: GOFLIMTAFB[protected]
Pnr : KRRX99

I need urgent support from goibibo

Hii,
This is Subodha Kant Panigrahy, recently I have traveled from Delhi to pakyong with my family as per attached flight ticket (PNR No. Y545TE)

During web checkin through your link provided in Apps. Many deducted five times due to technical issues and web checkin not completed. However, amount not credited yet.
Biggest problem is that we are not able to contact your customer care executive and the useless link you have provided for chatting is just wasting our times.

Request you please refund my deducted money. I'm using goibibo since 2014, if such problems/poor service will continue, I am going to uninstelled your apps.

Regards,
Subodha Kant Panigrahy
[protected]

As per our discussion on XXXXXX3813, with reference to your email, we wish to inform you that we have taken your issue with our concern team in related with the foreclosed charges against Loan Account Number 400Exxxxx5474. And we have received confirmation from team that online Transaction Said Amount Not Received by Bajaj Finance Customer Paid to IBIBO Web Pvt Ltd, please refund my money payment transaction date is[protected] amount has...

I had booked flight for Kullu from Mumbai via Chandigarh (goibibo booking id GOMUPKG2306C[protected]. First flight was Mumbai-Chandigarh (Go Air/PNR no I86YUZ) and other one was Chandigarh-Kullu (Air India/ PNR no Y2965). Both filghts were cancelled due to lockdown due to COVID-19. I got refund for first flight by Go Air. However refund for second flight by Air India is pending ( E-ticket no 098-[protected]/85). I have tried to cantact goibibo for same several times. But they are not responding to my emails. When I have contacted Air India, they told me that cancellation required to done by travel agent. I am not able to contact goibibo customer support and they're not responding to my any mail. Please help me to get refund. It is hard earned money.

My PNR is E2T1XL, I have received partial refund of Rs 5172 and the balance of Rs 8840 is pending from Goibibo's end, I also had words with GoAir, they said the refund was initiated and paid to Goibibo on 25th March 2021 from their end but the amount is not credited in my GoIbibo wallet nor my bank account, it's been more than a month now still the amount is not received. I have also trying to reach Goibibo's customer support but it can not be reached.

Goibibo's are not responding to my emails and calls.

Kindly do the needful as soon as possible.

MY PNR is E2T1XL, I have received partial refund amount of Rs 5172 and the balance refund of Rs 8840 is pending from Goibibo's end, I also had words with Go Air, they said the refund was initiated on 25th March 2021 from their end but the amount is not credited in my goibibo wallet, it's more then one month and till now the amount is not credited.

Please take the necessary action on this and do the needful as early as possible.

Thanks

Deepti Madan

Dear sir,

i have booked flight ticket from BOM to GOP Date 01/05/2021 Time 12:45. my payment debit in my account 5939/- but ticket not confirmed. Please refund my amount .

Bus was cancelled by operator, , , no refund yet and not able to contact goibibo customer care

Sir
I have paid my ward school fees online on 23/4/21 amounting Rs 12638.60 including Ibibo service charges with ref id[protected] but till date the aforesaid amount is not credited in beneficiaries account.
Do the needful
Regards
Avkash Jain
Advocate
M-[protected]

Our flight got canceled by the airline and we have requested a refund. Goibibo says they have refunded but I haven't received any refund in my bank account. I have contacted the bank and they suggested contacting Goibibo support. After so many tries contacting them via their app, web, and call, I'm unable to connect since the refund status is a success from their side.
Requesting Goibio to look into this issue and provide me with the resolution.
Booking Id - GOFLD178F[protected]

HTL5J56U8Y,
HTLZYUNCD6,
HTLMX4DBWU,
HTLRNEMKY7

Above 4 booking are hotel booking which I asked goibibo team to coordinate with hotel for refund. This booking are of June 2020 but due to lockdown I ammended booking date to June 2021. But still country is not open for tourism and won't be till jun-july. So we request team to go ahead with refund process. I raise this concern on 28 march 2021 and it been almost one month and I don't see any update/response from them. They have created a ref no Reference No.[protected]. I want team to replond on this ticket. Kindly keep kr******[protected]@gmail.com in cc for any updates.

Hello I booked a flight ticket from Bangalore to Goa and it was cancelled by airlines and airlines agreed to refund me the full amount but Goibibo charged me convenience fee and they charged me 2000 for a cancelled ticket. Goibibo is cheating the customers like anything and they don't even a proper customer care or contact number. Very worst service and I need my full money to be refunded immediately.

Kindly contact me [protected]

Airline cancelled the flight and Goibibo has received the refund from airline. But Goibibo is not sending the cash amount to my bank account from which I made the transaction. The status shows that the money has refunded to my SBI account on Goibibo app but there is no such transaction. Refund my money asap. It was my biggest mistake that I booked tickets from Goibibo. I request everyone on never to book tickets from Goibibo. Goibibo is complete FRAUD. No email id to contact no customer support, complete fraud

Reference No.[protected] is refund request I made to the company they send me a voucher with a value that is less than the amount I paid replied to them saying I did not was the voucher but they never came back to me. Kindly note that i have already called several times with no solution.

27 August 2020
Reference No.[protected] : EMD has been issued//AMDO3695X
Dear Mr. Maisila,

Greeting from Goibibo!

Thank you for contacting Goibibo Customer Support with regard to cancellation request for Booking ID: AMDO3695X.

We would like to inform you that as per airline advisory they have issued an EMD which you can be used in future for new booking with same airline. Kindly find the EMD details for the same.

Please find below the EMD details.

TRANSPORTATION VOUCHER RECORD - EMD
AGNT:RZQ4HG EMP:007545 PNR:WJYHEG
VCH:[protected] ISSUED:27AUG20 CTY:RZQ STA:14381496
NAME: MAISILA/EMMANUEL
TKT NBR:[protected]
REFUND VOUCHER - OU

FLIGHT INFORMATION
A/L FLT CLS DATE BRDOFF

BASE INR-45675
-600YQ -27518YR -3690K3
-991IN -428P2 -3369D7
-1939VX -2904VY -1939VZ
TOTAL INR-89053
CANCEL PENALTY:N/A

END OF REPORT

In case you have some further query regarding this than you can connect with us on our 24 hrs toll free number.

We hope we are able to resolve your concern as per your query, It has been mark as "Closed".

We value your business with us and look forward in assisting you with all your travel plans.

Regards,
Durgesh Thakur
Goibibo

This dated 2 September 2020

Dear Customer,

Greetings from goibibo.com!!!

This is in reference to your booking ID: -GOFLIMT0983A[protected]

As we have checked regarding your booking, we have received information from the previous notes which is as follows :-
We would like to inform you that as per airline advisory they have issued an EMD which you can be used in future for new booking with same airline. Kindly find the EMD details for the same.

Please find below the EMD details.

TRANSPORTATION VOUCHER RECORD - EMD
AGNT:RZQ4HG EMP:007545 PNR:WJYHEG
VCH:[protected] ISSUED:27AUG20 CTY:RZQ STA:14381496
NAME: MAISILA/EMMANUEL
TKT NBR:[protected]
REFUND VOUCHER - OU

FLIGHT INFORMATION
A/L FLT CLS DATE BRDOFF

BASE INR-45675
-600YQ -27518YR -3690K3
-991IN -428P2 -3369D7
-1939VX -2904VY -1939VZ
TOTAL INR-89053
CANCEL PENALTY:N/A

END OF REPORT

We are really very sorry for the inconvenience caused to you this time.
Inconvenience caused is deeply regretted and your patience is highly appreciated and we hope for the safety and well being of you and your family members at this COVID-19 pandemic.

It’s faster to write us at Goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.
Or Please feel free to contact us on[protected]
Regards,
Soumyarup Bhaduri
goCare TeamRe: Reference No.[protected] :

Replied on 15 September 2020

Hello
Please I will like a refund no voucher is needed considering that I used a Credit card and I am now required to pay interest for something I do not want. Please make sure to refund to my card.

Best Regards
Emmanuel Maisila
Director of CHO AND ASSOCIATE CREATIV SERVICES Pvt Ltd
Tel: +91 [protected] /14 /15
Landline :+[protected]
Email: [protected]@cacreativservice.com
WWW.cacreativservice.com
Office address:#3 Blessing Garden Road,
3rd Cross, Byrathi, Kothanur Post,
Bangalore -560077.
Moto: Bringing Trust and Honesty into Business.

18 September 2020

Hello Bhaduri,

My family is going through a very difficult period right now I need a refund we do not need the voucher kindly refund the money instead.
I was not consulted on the voucher and I will take legal action if the money I not refunded.

Best Regards
Emmanuel Maisila
Director of CHO AND ASSOCIATE CREATIV SERVICES Pvt Ltd
Tel: +91 [protected] /14 /15
Landline :+[protected]
Email: [protected]@cacreativservice.com
WWW.cacreativservice.com
Office address:#3 Blessing Garden Road,
3rd Cross, Byrathi, Kothanur Post,
Bangalore -560077.
Moto: Bringing Trust and Honesty into Business.

I received message that my ticket has been cancelled and refund is in progress.
I checked status on Goibibo website; Website is showing refund has been processed on 19th Apr 2021 and refund money (i.e. Rs. 53744/-) is transferred to Wallet and it should be reflecting fund balance in wallet account instantly.
But to my surprise, wallet (i.e. goCash) balance is still showing zero.
I had received WhatsApp message stating fund will be reflected into wallet account immediately, but not sure what is the issue.
I tried calling customer care several time for this, but unfortunately not able to talk to customer support team. There is no way to talk to Goibibo customer care executive.

Any help in getting refund processed to my bank account Or at least Goibibo wallet will be appreciated. Please do let me know if any help is needed from my side.