Ibibo Group / Goibibo Complaints & Reviews

Airline cancelled the flight and Goibibo has received the refund from airline. But Goibibo is not sending the cash amount to my bank account from which I made the transaction. The status shows that the money has refunded to my SBI account on Goibibo app but there is no such transaction. Refund my money asap. It was my biggest mistake that I booked tickets from Goibibo. I request everyone on never to book tickets from Goibibo. Goibibo is complete FRAUD. No email id to contact no customer support, complete fraud

Reference No.[protected] is refund request I made to the company they send me a voucher with a value that is less than the amount I paid replied to them saying I did not was the voucher but they never came back to me. Kindly note that i have already called several times with no solution.

27 August 2020
Reference No.[protected] : EMD has been issued//AMDO3695X
Dear Mr. Maisila,

Greeting from Goibibo!

Thank you for contacting Goibibo Customer Support with regard to cancellation request for Booking ID: AMDO3695X.

We would like to inform you that as per airline advisory they have issued an EMD which you can be used in future for new booking with same airline. Kindly find the EMD details for the same.

Please find below the EMD details.

TRANSPORTATION VOUCHER RECORD - EMD
AGNT:RZQ4HG EMP:007545 PNR:WJYHEG
VCH:[protected] ISSUED:27AUG20 CTY:RZQ STA:14381496
NAME: MAISILA/EMMANUEL
TKT NBR:[protected]
REFUND VOUCHER - OU

FLIGHT INFORMATION
A/L FLT CLS DATE BRDOFF

BASE INR-45675
-600YQ -27518YR -3690K3
-991IN -428P2 -3369D7
-1939VX -2904VY -1939VZ
TOTAL INR-89053
CANCEL PENALTY:N/A

END OF REPORT

In case you have some further query regarding this than you can connect with us on our 24 hrs toll free number.

We hope we are able to resolve your concern as per your query, It has been mark as "Closed".

We value your business with us and look forward in assisting you with all your travel plans.

Regards,
Durgesh Thakur
Goibibo

This dated 2 September 2020

Dear Customer,

Greetings from goibibo.com!!!

This is in reference to your booking ID: -GOFLIMT0983A[protected]

As we have checked regarding your booking, we have received information from the previous notes which is as follows :-
We would like to inform you that as per airline advisory they have issued an EMD which you can be used in future for new booking with same airline. Kindly find the EMD details for the same.

Please find below the EMD details.

TRANSPORTATION VOUCHER RECORD - EMD
AGNT:RZQ4HG EMP:007545 PNR:WJYHEG
VCH:[protected] ISSUED:27AUG20 CTY:RZQ STA:14381496
NAME: MAISILA/EMMANUEL
TKT NBR:[protected]
REFUND VOUCHER - OU

FLIGHT INFORMATION
A/L FLT CLS DATE BRDOFF

BASE INR-45675
-600YQ -27518YR -3690K3
-991IN -428P2 -3369D7
-1939VX -2904VY -1939VZ
TOTAL INR-89053
CANCEL PENALTY:N/A

END OF REPORT

We are really very sorry for the inconvenience caused to you this time.
Inconvenience caused is deeply regretted and your patience is highly appreciated and we hope for the safety and well being of you and your family members at this COVID-19 pandemic.

It’s faster to write us at Goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.
Or Please feel free to contact us on[protected]
Regards,
Soumyarup Bhaduri
goCare TeamRe: Reference No.[protected] :

Replied on 15 September 2020

Hello
Please I will like a refund no voucher is needed considering that I used a Credit card and I am now required to pay interest for something I do not want. Please make sure to refund to my card.

Best Regards
Emmanuel Maisila
Director of CHO AND ASSOCIATE CREATIV SERVICES Pvt Ltd
Tel: +91 [protected] /14 /15
Landline :+[protected]
Email: [protected]@cacreativservice.com
WWW.cacreativservice.com
Office address:#3 Blessing Garden Road,
3rd Cross, Byrathi, Kothanur Post,
Bangalore -560077.
Moto: Bringing Trust and Honesty into Business.

18 September 2020

Hello Bhaduri,

My family is going through a very difficult period right now I need a refund we do not need the voucher kindly refund the money instead.
I was not consulted on the voucher and I will take legal action if the money I not refunded.

Best Regards
Emmanuel Maisila
Director of CHO AND ASSOCIATE CREATIV SERVICES Pvt Ltd
Tel: +91 [protected] /14 /15
Landline :+[protected]
Email: [protected]@cacreativservice.com
WWW.cacreativservice.com
Office address:#3 Blessing Garden Road,
3rd Cross, Byrathi, Kothanur Post,
Bangalore -560077.
Moto: Bringing Trust and Honesty into Business.

I received message that my ticket has been cancelled and refund is in progress.
I checked status on Goibibo website; Website is showing refund has been processed on 19th Apr 2021 and refund money (i.e. Rs. 53744/-) is transferred to Wallet and it should be reflecting fund balance in wallet account instantly.
But to my surprise, wallet (i.e. goCash) balance is still showing zero.
I had received WhatsApp message stating fund will be reflected into wallet account immediately, but not sure what is the issue.
I tried calling customer care several time for this, but unfortunately not able to talk to customer support team. There is no way to talk to Goibibo customer care executive.

Any help in getting refund processed to my bank account Or at least Goibibo wallet will be appreciated. Please do let me know if any help is needed from my side.

Hi,

My booking PNR number is MGMCMS
Goibibo ID is GOFLIIOS8CCBC[protected]

A refund of INR16838 was initiated by Indigo airlines in July2020 to Goibibo.
Despite several emails, phone calls, chats and tweets my issue has not been addressed.
There is no way I am able to speak to an actual person as all their support system is automated.

Indigo flight tickets booked through GOIBIBO for the following trips for 2 persons were cancelled by me:
Chennai to Delhi on 10.04.21 - PNR FHB4XF
Delhi to Chennai on 14.04.21 - PNR SNSDTQ

Even after many days the refund has not been received in my account.

When I tried to contact customer care the communication line is always busy 24 X 7 - and am unable to contact at all.

PLEASE ENSURE IMMEDIATE REFUND OF THE CANCELLED TICKETS OR ELSE I MAY LODGE A COMPLAINT WITH CONSUMER FORUM

- Muralidharan, Mobile:[protected]

Dear Team, I had done booking through GoIbibo last year for Spicejet Air Travel but due to Covid issue I could not use it .
Spicejet have initiated the refund to Go Ibibo on 14th Apr 2021 which ultimately to be transferred to my account .
please confirm when and how will I receive my refund amount as I am not receiving any revert from GoIbibo as all their Phones and mail I'd are kept on Auto revert which doesn't solve my refund issue .
For your reference I am giving below my booking I'd and PNR no.
Booking ID - NSGZ8VEMF
Booked on - Jan, 27, 2020

PNR -- Z8VEMF

My contact no. [protected]

I made payment for domestic airline ticket dated 09.04 21 at 22:35. But due to some technical issues the ticket did not generated by your end. The payment has been deducted from my account and not refunded till date. I talk to bank and I am told that the payment is successful to the merchents account. The copy of bank mail is enclosed. I request you please refund the payment.
Thanks

Best regards from AB qayom khan

Dear sir,

i have a payment request from CSB BANK LIMITED Invoice ID: [protected] against opening an new NRO account (for initiating first payment), which iam coordinating with the bank manger . the payment was done from my union bank for india account and payment was successful ( payment reference id[protected] of IBIBO ) . amount was debited from my account and the neither the payment is received by the beneficiary who requested me to do the payment, nor it was credited back to my account in case if the payment was not successful.

i have received my debit advise for 10000 inr and dint know where the money has vanished now, i kindly request you to do the necessary to either get back my money reimbursed or to credit it to the beneficiary to whom i had done the payment earlier.

Awaits your support in this case please

At 10:24 AM on 12th April 2021 the payment of ₹8066/-(Eight thousand sixty six deduducted from my MobiKwik account for hotel booking (Royal Park 13th to 16th Apr at Chandigarh) but neither booking confirmation received by me nor amount was refunded. Please arrange to refund the amount.
My details
Name : Sanjay Kumar Samdarshi
GoIbibo Regd Phone - [protected]
MobiKwik regd Phone - [protected]

Order ID (As per MobiKwik receipt) - VMBK[protected]

Date of booking - 12/04/2021
Time of amount deducted- 10:24 AM

Dear Sir / Madam,

I am writing to you to raise an issue about: Flights

The issue that I have experienced was:
I made a flight booking to USA on Jan 7, 2020 for travel on Apr 01, 2020. But due to COVID19 the flight was cancelled and I requested a refund for the same. I checked with Qatar Airways they informed me that the refund was already sent to goibibo.com. So when I raised the refund request, goibibo.com accepted the request and they promised to refund the money to my bank account and got the bank details from me. But later on they said they can refund the amount only as GOCASH in my account which can be used for future bookings. This was acknowledged on Nov 3, 2020 by email from goibibo.com.

Since then I have made numerous calls to goibibo but I am yet to receive my refund.

I am attaching the booking details below for your reference.

1. Muralidharan Balu
BOOKING ID : AMDPKH4LZ
PNR : PKH4LZ

2. Mrs Sathananthi Muralidharan
BOOKING ID : AMDPKYVNJ
PNR : PKYVNJ

Travel Date:
01 Apr 2020 CHENNAI - ATLANTA
14 may 2020 ATLANTA - CHENNAI
Qatar Airways

I booked my fight to Bali last year around February 2020..

Refund against PNR’s JLR3Z & EI5WGJ in the name of Qunicy Monsorate & PNR Y6Q55 & YFNY3S in the name Marionelle Fernandes

Due to the Pandemic the fights were cancelled since they were not operational and they were not traveling.
I spoke to Air india and they said that they have already initiated the refun! d but Goibibo does not seem to reply to my mails and process my refund.
Its been over a year.. No update.. Goibibo customer service does not call or respond to emails

We had booked our fight tickets from Mumbai to Nagpur on 6th April of GOAir and Nagpur to Mumbai on 8th April of IndiGo airlines through GOIBIBO. The GOAir flight was cancelled and hence we cancelled our return tickets too. Both the airlines have immediately returned our money as per their policies and sent us cancelled invoices. Surprisingly only one refund amount i.e. of GoAIR is appearing in GoCash. Secondly we had called the agent of GOIBIBO and asked him to refund the amount to our bank account which they have not yet done. It is more than 15 days now and we are yet to get our amount back. The GOIBIBO contact number is very difficult to get. After trying out for several times only once we could reach the agent and he had given false promise to transfer the amount to our account. We are retired senior citizens and badly require the amount back to our account. Pl do the needful at the earliest.

Hello,
This is Aegalaivan.
I have booked my ticket on dec 09 2019 .
Travel date April 05 to April 15 2020.

Due to COVID flight is cancelled. As per government announcement need to refund customer money.

Nearly one year over they are not ready to refund my money.

No customer service no mail reply .
Not responding for mail.
No customer care service .

I don’t know how this type company is running successfully without any complaint.

In YouTube, google review all are bad.
Many people affected with goibibo.
Not refunding customer money.

I have lot of proof.
They shared me nearly 10 reference ticket number. But nothing happened.

They have branches in Bangalore and Gurgaon all address are fake...

Goibibo Mail ID: [protected]@goibibo.com

All contact numbers are in switch off.

Payment done for the flight ticket booking from AMD to COK on 22nd April, but ticket confirmation not received and no update regarding my paid money. No booking ID is received, so no help is getting online with the help of the mobile application. Need an immediate solution.
Herewith attaching the proof for the payment done.

Hello,
This is Aegalaivan.
I have booked my ticket on dec 09 2019 .
Travel date April 05 to April 15 2020.

Due to COVID flight is cancelled. As per government announcement need to refund customer money.

Nearly one year over they are not ready to refund my money.

No customer service no mail reply .
Not responding for mail.
No customer care service .

I don’t know how this type company is running successfully without any complaint.

In YouTube, google review all are bad.
Many people affected with goibibo.
Not refunding customer money.

I have lot of proof.
They shared me nearly 10 reference ticket number. But nothing happened.

They have branches in Bangalore and Gurgaon all address are fake...

I had done the hotel booking at Hyderabad in GIS SELECT BANJARA HILLS, MONEY GOT DEDUCTED BUT BOOKING WAS NOT MADE BY IBIBO.SO I REQUEST IBIBO TO GET MY 1649 RS REFUNDED
BOOKING DATE 15 APRIL, 2021

I booked a flight on 1st feb 2021.The company cancelled the flight due to lockdown but i did not received the refund.Their is no way to contact goibibo direct .I tried contacting through mail, facebook and call but I did not received any proper response .My booking ID NSGCEJIUA.PRN CEJIUA.

I booked the ticket as a guest through goibibo on 1st Feb 2021.As the flight canceled due to lockdown.Now I'm trying to contact goibibo through mail, Facebook and call no reponse. My booking ID NSGCEJIUA and Prn CEJIUA.

Hi,

I have made a payment of 70000 inr to my merchant on 7th April 2021, During the payment it was redirected to ibibo web pvt Ltd gateway and the payment success. But my merchant not received the payment and it is not refunded to my bank account also. Initially I thought will be refunded, now I ma getting scared as it is 11 days already. Attaching the screenshot for your reference. Please resolve ASAP.

My flight was cancelled directly from the airline on 2nd March and same amount was refunded to goibibo on the same day. Since then I am reaching out to goibibo for my own money but not getting the same. I got a mail on 25th march for refund but then again it is 20 days since I am waiting. Attaching same in mail.

I am loosing my patience as it is almost now close to 45 days and even after so many complaints there is no resolution.

Booking ID GOFLDMTAND[protected]

Refund to be credited - INR 16406.50