Ibibo Group / Goibibo Complaints & Reviews

To file a refund/other service-related queries, call Goibibo customer care number at[protected] or reach on the toll-free number at and . Alternatively, drop in an email at [protected]@goibibo.com to address your concerns....

I booked hotel name lake view inn shillong on 9th april through goibibo, but when i go to hotel, hotel was under maintainance, they gave a other property. i went to other property name alpine continental but hotelier was rejected my booking for unavailablity of covid certificate, i booked the lakeview inn because of this reason last time i stayed in lakeview inn without covid certificate thats why i booked the hotel this time. I complainted about this matter to goibibo now they refused to refund my money. I want refund please help to get my money back

With reference to the transaction number[protected]transfered to IBIBO web services) dated 16.02.2021 time 12:13 pm received through sms from the bank, I have filled the application form for DDA and made a payment of rs. 200000 through DDA website via HDFC bank payment gateway. The mode of payment was Internet banking. The application amount of rs. 2 lakh was debited from my account. but the payment is showing failure on DDA website application portal. I am attaching the screenshot of the same for your reference. it has been more than 60days, the amount was neither reached DDA, nor returned to my account. very very poor services.

I transferred amount to iciciprulife insurance from my union bank account on 14th april 2021 around 2:00pm. The amount was deducted from my bank with transcation id[protected] after that it came back to payu page. The receiver is saying the amount is not received. Please refund the amount to my bank as the amount is very considerable. I tried to call IBIBO group but none of the number are active

Flight tickets not booked but payment deducted. Transaction for INR|10447.0 to IBIBO WEB PVT LTD has been completed successfully with reference id[protected].- from my Union Bank of India. So please refund my amount asap.

Daer Sirsa
I FILL CDLU UNIVERSITY REAPPEAR FORM AND FEE PAYMENT 1750/- DEDUCTED MY ACCOUNT BUT NOT CONFIRMED so plz refund payment my account or confirm form fee in university thanks Payment order No.[protected] Transaction no S14271484 Reference id[protected] UTR No. S1945338 date[protected]

I am paying my property tax amount of Rs.3, 590/- through Union bank of India net banking mode vide ref.no.[protected] on 12.04.2021.But the amount was wrongly credited to IBIBO web p ltd a/c instead of Coimbatore corporation a/c.Kindly check your a/c and arrange re fund of Rs.3, 590/- being wrongly paid to your a/c.

my maid id:[protected]@gmail.com
Mobile no:[protected]

On 9th April I had booked ticket for Chennai to Kanyakumari worth Rs 1050, and Kanyakum, ari to Poducheri rs, 680 ( for 10th January bus ticket booking ) from their online website . Both of the amount got debited, so I had raised a complaint to the website of IBI BO group website someone called from ibibo group, she said, the group consist of red bus and goibibibo both the sites, but she said my registered number nor the mail id is registered with them, redbus and goibibo both are in ibibogroup, so I should made the complain to goibibo, even after several call and communication there is no intimation from their end . Amount got debited, but no online ticket, nothing had come, and I have an account with goibibo, where there is no record about my transaction or trip, but in search, it is reflecting, I was searching for that day trip to that respective places, no drivers call at the relevant time . Please this is an harassments . Could you be kind enough to recover my hard earned money .

I booked train ticket to travel from tirupati to vizinagram on 26th December 2020 . But train was diverted, so I am unable to travel . I filed tdr on goibibo But no refund credit to account yet. Please refund the amount .

Hello,
My name is Mehul Rathore.
I was paying fee for cousin sister to Medicap's International School on 12th Feb 2021 through net banking from the union bank of India . but the transaction has failed and amount deducted from the account Rs - 14, 400. as i raised the complaint and was waiting for the amount to be back in my account but did not get the money. as I was being late to
pay to the fee so again I made transection on 23 Feb 2021. again transection has failed and amount deducted from the account. Rs - 14, 400. from the last two month I did not receive the money. I have made the complaint in bank also. so kindly look into this matter.

Name - Mehul Rathore
Bank - Union Bank of India
12 th Feb Reference Id[protected]
23rd Feb Reference Id[protected]

After a very long persuasion I was givwn refund for airlines canceling air service during Covid in March-April 2020. The refund for two travel bookings was given in two separate instalments. However to my shock the go cash wallet has only rs 512 balance whereas I was refunded rs 2950. On checking I found out that the deducted amount of Rs 2348 (which actually was my 1st refund amount for airlines cancelation of ticket) has been adjusted with my second refund stating that I had used the credit shellof Rs 2348 for purchasing a ticket onFeb 8, 2020.
Goibibo has cheated me with the refund of two seperate travel tickets purchased dueing COVID and which was cancelled by airlines. I am teying to reach them for the past I week via mail as tgeir customer service telephone is not operational. Theyare not responding to clarify my refund status.

Dated 08/04/2021 i am paid payment rs.6, 624/- to policy bazar via link. and then i am make payment successfully and i am received sms from bank payment successful but beneficiary bank account did't received it, in there system shows Session out and TXN_FAILURE. in my bank account statement shows Transaction for INR 6624.00 to IBIBO WEB PVT LTD has been completed successfully with reference id[protected]. i am request to refund my amount as soon as posible.

Dear team,
I booked a ticket from eranakulam to palakkad on 4rth April. The transaction failed and as per the status it's been said that I ll get my refund by 9th April . It's not credited yet and now the status is saying its credit . Attached the screenshot for your reference. I want my money back .rupess 851

Booking id TRNMFXCUBKX8IT

I had payment using ibibo PVT LTD of rs 10000/- BUT not received to 10cric.com
Reference no÷ Transaction for INR|10000.0 to IBIBO WEB PVT LTD has been completed successfully with reference id[protected].
Date÷09/04/2021 from my savings account o[censored]nion bank of india
Please refund my money
Yadnesh Satish gadkari
Mobile [protected]
Email [protected]@gmail.com

On 25.02.2021, I remitted ₹ 1530/- & ₹ 900/-, as fees for booking consultation with two separate doctors at MAX Saket, New Delhi, for patient Smt. Alka Rastogi.
The amounts were successfully debited to my account by reference nos.[protected] &[protected] respectively.
Since the hospital did not receive the amounts, i had to make on the spot payments there.
NO REFUND has come till date, in respect of either of the transactions.

Book bus ticket on goibibo payment made from lazy pay but transaction not complete payment deducted in lazy pay wallet

No refund of the following tickets cancelled due to lockdown has yet been made:-
i) Booking Id GOFLDAND7D1FF[protected] (PNR No.LK2JSD) Kolkata to Bangalore on18th April 2020
ii) Booking Id GOFLDAND9E[protected]PNR No.LNPVK7) Bangalore to Kolkata on 3rd May 2020.
iii) Booking Id GOFLDANDB83A[protected] (PNR No.N31JYJ) Kolkata to Bangalore on 26th May 2020

kindly expedite the refund by crediting the amount to my bank account instead of retaining the same in the wallet.

My Mail Id raj.[protected]@gmail.com
Mob No.[protected]

Dear Sir / Madam,

I am writing to you to raise an issue about: Flights

The issue that I have experienced was: Please note that I had made payment for the flight tickets booking (via Goibibio) using BHIM UPI payment gateway. My account was with SBI. I had made a transaction on 24-Mar-2021. Transaction got failed but I still didn't receive the refund of the failed transaction. Details of Transaction below. I have raised the complaint multiple complaint with Goibibo. Every time there customer care says that you will get refund in next 24 to 48 hrs. Everytime they will tell new story. Haven't get any resolution till date.
I have written confirmation from SBI that the amount was transferred to Goibibo on 26-March-2021. I have mail confirmation from BHIM UPI that the amount was credited to Goibibo.
Goibibo not refunding the amount.

Details of Transaction below:
Amount- 19112
Payment- BHIM UPI
Reason for complaint- Amount deducted but tickets not booked.
Transaction ID[protected]

Please refund my amount back into my account.

It occurred on: 24/03/2021

Refund the amount deducted

I look forward to your prompt response on this matter.

Yours faithfully,

nitin bansal

Dear Sir,
We are booking 7 Bus tickets Kolkata To Digha your web site Goibibo booking done but when we achieve bus location, bus conductor said at 11pm mid night bus not available some problem your tickets cancel refund receive 1to2 working days today is over 6 days but refund not received its your service very bad kindly refund my money

Booking IDGOBUSAND623D32D404 • Booked On01 Apr 2021
Pricing Breakup
Bus Charges (Incl. GST)
₹ 331
Bus Operator Discount
₹ 32
E-coupon
eastbus
-₹ 9
Total Cost
₹ 290

Booking IDGOBUSAND0FC9C123E8 • Booked On01 Apr 2021
Pricing Breakup
Bus Charges (Incl. GST)
₹ 1985
Bus Operator Discount
₹ 189
E-coupon
eastbus
-₹ 56
Total Cost
₹ 1738

Kindy check and refund plese

Regard's
Jitun Jena
[protected]

On[protected], I did two transactions of rupees 9435 and 9435 each on Myntra from Union Bank of India to Payment site IBIBO Web Pvt Ltd. Both the transactions were successful on IBIBO website a total of Rs.18, 870 got deducted from my account but order didn't get placed. Yesterday that is on 06-April-2021 I got a refund of Rs. 9435 only. Please refund my second transaction amount of Rs. 9435 to my account. Reference ID:[protected], Reference ID:[protected].