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Ibibo Group / Goibibo Complaints & Reviews

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Updated: Oct 8, 2025
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Ibibo Group / Goibibo reviews & complaints page 58

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J
Jasmine Shaik
Apr 4, 2021
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On[protected], I placed an order in Myntra for Rs. 9435 two times so, total 18, 870Rs has been deducted from my account, but my Myntra order didn't get placed. I did these two transactions through NetBanking from my Union bank of India account and payment Web site is your site IBIBO WEB Pvt Ltd. I got messages that Payment to IBIBO Web site is successful. In Myntra site it showed that order didn't get placed and if money is deducted from your account then it will be credited to your account within 72 hours. I still didn't get my refund of 18, 870Rs into my account. Please look into the issue and do the needful as early as possible. Please make sure that my money gets credited to my account as early as possible.
+3 photos
Apr 8, 2021
Complaint marked as Resolved 
Refund received, Thank you.
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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I Ramchandra M Patil Resident of Pl No 6 Sy No 192/2 Hanuman Nagar Belgaum have made payment online of property Tax PID NO 72026 of RS 5375 on[protected] Two time the payment has been cut but we have not received the payment receipt so kindly solve the problem or else refund our amount as soon as possible
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still we have not received any update and also we have not received our payment sending bank details

Order didn't get placed but money has been deducted from my account, please refund the amount. - Comment #3824975 - Image #0
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    Deepak3555
    Apr 3, 2021
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    Address: Thane

    I had been booking indigo flight ticket today through make my trip site by union bank of india net banking & my amount 9028/- has been deducted from my account, ticket has not been confirmed, i have attached screenshot of payment debited.
    I need urgent my money back, please refund as soon as.
    +1 photos
    Apr 5, 2021
    Complaint marked as Resolved 
    My amount has not been refunded, pls do the needful. contact no 8108355558 mail id - [email protected]
    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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    please provide me contact no. so that i can talk with one of your employee.
    My contact No is [protected].
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      Shabfuf
      Apr 3, 2021
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      I have tried to pay my property tax to corporation of chennai. on 23/2/2021. Transaction id as per my bank is S99060380 for amount 7380/-...the amount was deducted from my account but payment not made to corporation of chennai. Please return my money to my account immediately.
      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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        sandeep271592
        Apr 3, 2021
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        I booked a flight before covid 19 and my ticket was cancelled due to covid now after several followups spice jet is ready to refund my money as per DGCA guide line but GOIBIO is not refunding my amount and not even responding to my queries over mail.I will file a case in consumer forum if thigs keep on going like this.
        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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          D
          Dr Sanjeeb
          Apr 1, 2021
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          I had done payment through SBI Internet banking for booking flight tickets, but inspite the bank showing succesful debit of transaction, no booking ID was generated..
          Please refund me my amount..
          +2 photos
          Apr 3, 2021
          Complaint marked as Resolved 
          The company emailed me enquiring about the problem and asking me to submit bank pdf.. However on checking the balance the amount was refunded back today.. Mail came from [email protected]
          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
          Apr 01, 2021
          Updated by Dr Sanjeeb           The transaction was done on 01/04/2021
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          The matter was resolved and the amount was refunded..
          Thank you for your help🙏
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            R
            ramning
            Apr 1, 2021
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            Amount is debited while making payment to City Corporation Belgaum Property Tax. The Transaction failed on 15.03.2021 Rs.1998/-

            "Transaction for INR|1998.0 to IBIBO WEB PVT LTD has been completed successfully with reference id[protected]."

            Received above SMS.

            I wrote to Union Bank of India, RPD Campus Branch. They are unable.

            Kindly do the needful

            Thanking you,

            Regards,
            R G Parlekar
            +1 photos
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              R
              Rahulsinghania2021
              Apr 1, 2021
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              Website: www.goibibo.com

              Booking ID - GOFLIF8B[protected] Spice Jet informed us that they have given the refund to Goibibo. I wrote several emails to Goibibo to return the money but no response nor their customer care number is working

              Booking ID - GOFLIE8B[protected] Air India nformed us that they have given the refund to Goibibo. I wrote several emails to Goibibo to return the money but no response nor their customer care number is working.
              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                S
                Sarang Wazarkar
                Mar 30, 2021
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                Transaction successful by union bank ID[protected]...but not received at Manappuram.
                +1 photos
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                  R
                  Rohanskr
                  Mar 30, 2021
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                  Address: Chembur.

                  23/03/2020 was trying booking through phne app. Payment deducted for RS/- 3864. Still not received. Have been mailing n trying to contact Goibibo but unsuccessful. Please provide solution n a contact number where customer can reach u. Be professional. [protected] where u can reach me... Phne number used at the time of booking [protected]. Email - ryan.[protected]@gmail.com.
                  +1 photos
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                  Mar 20, 2022
                  Updated by Rohanskr                   Ibibo Group / Goibibo Complaint Status Update [ID: 2844154], 2982929. Please check both Complaint ID. None of them resolved yet. Still refund is pending since march 2020. Plz call at [protected].

                  Mar 20, 2022
                  Updated by Rohanskr                   Please note refund is still pending. Case not resolved. Please follow up. [protected]. ryan.[protected]@gmail.com.

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                    A
                    Ajneesh Arora
                    Mar 30, 2021
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                    Address: H NO 2077 ST NO 3 KULDEEP NAGAR BASTI MANI SINGH
                    Website: AADHAR CARD/ IBIBO WEB PVT LTD

                    Hello On The Date Of 27/03/2021 I am Ordered To Pvc Aadhar card . For This Card Payment Debit On My Account On The Rs.50/- But Today When i Check Status On My Card Then Say That payment Status has Failed But Yet Not Amount Credit On My Account. PleaseS Help
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                      G
                      Geetha21
                      Mar 29, 2021
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                      Amount got debited from my account

                      Hi

                      I made an online order through firstcry website on 25.03.2020. The amount 4534.29 rupees got debited from my account and after sometime I received an email from firstcry website that my order got canceled. I contacted the customer support regarding this issue after 48 hours (as this is the waiting time to get a refund) and they stated that the "the above amount is not received by Firstcry" and asked me to contact the respected...
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                      KRISHNA TEJASWI S
                      Mar 29, 2021
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                      I ve booked bus from bangalore to tadepalligudem, that bus got broke down near kolar, Karnataka, trying to reach goibibo for refund amount, sadly they dont have better customer service chat or number like swiggy does. and their 24x7 customer service is just a link that never works.

                      i used to be regular Goibibo user, seems i have to find a better alternative for bookings that who provide service, atleast who can afford a customer service line or chat.

                      Booking ID GOBUSAND89B4DEEE91 (Here you can find date and time)
                      bus no (Which brokedown after kolar near AP and KA border) AP39TE4555 - RAJESH TRANSPORT.
                      wasted my time and money.

                      its funny, normal food delivery apps providing service better than an international flight/Bus/taxis etc booking agency like goibibo.
                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                        P
                        Pallavi J K
                        Mar 28, 2021
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                        Kindly confirm the refund status for the following PNR numbers

                        KMFQGA
                        ZD5SMB

                        Looking forward an early response

                        Dr.Pallavi J Kapooria
                        +91 [protected]
                        +1 photos
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                          A
                          Arpita1910
                          from Mumbai, Maharashtra
                          Mar 28, 2021
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                          I had a booking for 2 days at Nikita residency Goa .Which was refundable on go Ibibo.Its status is the same since cancellation.I am not getting any update on my money.When will I get my refund.They do not have any customer support at all.who can return my money.My cancellation id is HTAZY3KKL31.While cancellation it showed free cancellation until 28 March but now it shows your booking was not refundable .There are clearly eating up peoples money.Bloody Frauds
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                            Ragav SR
                            Mar 28, 2021
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                            I had booked two flight tickets for my mom with PNRs ZQJJ7E and WIMY6M for travel during which lockdown happened. The airline Indigo claims to have sent the complete refund to gobibo which is the travel agent through which the ticket was booked on kotak app with which goibibo has tie up with.

                            I have neither received any credit shell nor any refund upto date .
                            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                              S
                              sumitkudesia2001
                              from Solapur, Maharashtra
                              Mar 27, 2021
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                              Website: goibibo.com

                              I booked a bus journey online through goibibo.com for a bus from Bengaluru to Coimbatore. However, when I reached the tour operators office, i was told that the journey has been cancelled and I shall receive a refund from goibibo.com.

                              I have not received the refund till now. The journey is showing as completed in the website. The customer service number does not have any option to raise a complaint.

                              They are cheating people

                              Details of the journey are as follows :

                              Date - 9th Feb
                              Source : Bengaluru
                              Destination : Coimbatore
                              Booking Id : GOBUS5A616A1805
                              +1 photos
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                                I
                                Issac Paul
                                Mar 26, 2021
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                                Address: MANNARAPRAYIL H, Pothanicad PO, Ernakulam, Kerala., Near Panchayath office

                                Plan. They have asked to make payment online through there portal. Payment of Rs.50000/- where debited from my account, but when I checked payment way made to IBIBO WEB PVT LTD. ICICI PRUDENTIAL claim they have not the payment yet.

                                Transaction for INR|50000.0 to IBIBO WEB PVT LTD has been completed successfully with reference id[protected].
                                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                  S
                                  Sumit1234567890
                                  Mar 26, 2021
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                                  Dear /Sir,

                                  Last year i have booked air ticket with them of go air, but due to lockdown that was cancelled, In march 2020 goair refunded my money to go ibibo. But they are not refunding my money. they are non contactable. I request to take proper legal action against them. I am attaching the cancellation invoice for your reference.
                                  +2 photos
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                                  I am not getting any reply from them. Please take appropriate against Goibibo group since they are cheating their customers openly.
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                                    S
                                    Sarvepalle Gayathri
                                    Mar 26, 2021
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                                    My flights of PNR CFCI3X and UHUYNH got cancelled last year in Mar 2020. To this extent, Credit Shell is available, but non-stop Spice jet flights are not available for same journey to make use of my credit shell. Therefore, I request for a refund to my bank account. Please do needful.
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                                      Shubh@1234
                                      Mar 26, 2021
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                                      I have made payment through net banking
                                      Reference no.[protected] on 26/3/21
                                      The amount of sum 45611 is debited by Union bank account and credited to ibibo pvt Ltd but not received by my Institute IPS academy indore India
                                      Please solve my problem
                                      +1 photos
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