Ibibo Group / Goibibo Complaints & Reviews

Hello, My name is Manab Chatterjee. I am a regular customer of Goibibo. I booked a Go Air flight through Goibibo. PNR Number is YBRFTD
The flight was on 14th Feb 2021. But the flight was cancelled by Go Air .The booking got cancelled on 6th January 2021 and they refunded the money back to Goibibo. I had to inform Goibibo about the same and they also got the confirmation from Go Air regarding the cancellation of the flight. From 21st January 2021, Goibibo is showing that the refund transaction was failed due to technical issue and they are looking into it.The refund was supposed to be credited to my account on 21st January 2021. From last two weeks I have been trying to contact Goibibo customer care regarding the refund but they are not responding. Today is 26th February 2021 and the money has still not being refunded to me. This kind of behaviour is not at all expected from a agency like Goibibo. I need the refund immediately. Please do the needful.

Hi GOIBIBO Team,

This is to bring to your notice regarding my hotel booking with GOIBIBO -HTLAGHZUS8, PNR [protected] for "check in - 10th March and Checkout - 12th March'21" Hotel Banke Bihari -Haridwar (Hotel Owner - Abhishek : [protected])

Today I called to hotel to ask for some information regarding the city and booking, It was surprising for me as they said "they don't have any booking with them". they also said they are not dealing with Goibibo any more.

Requesting you to kindly look into the matter to sort it out at the earliest as I will start my journey on 2nd March. Or you can provide me the alternate booking.
GOIBIBO IS BIG TRAVEL COMPANY, YOU MUST TRY TO AVOID SUCH KIND OF COMPLICATIONS TO YOUR CUSTOMERS.

Also it was quite disappointing that there is no customer care number active for help,

Looking for your quick reply.

Thanks

Santosh Gupta
[protected]

I cant access your website and app for refund process so kindly request you to contact me i will wait for week from ur side for refund of 10, 921 of flight booking from mumbai to srinagar.

Booked flight tickets thru Goibibo in Feb.2020 for flights on May14, 2020 from Coimbatore to Chennai by airindia and chennai to toronto by Emirates. Due to Covid lockdown cancellation of flights, claimed refund of cancelled tickets. Airlines refunded Rs 116260 and Rs5881to Goibibo in October2020, but so far Goibibo has not credited the refund amount to my bank account as promised. No response or action inspite of several reminders through twitter or email. I demand the refund be credited to my bank. Transcript of twitter correspondence is attached as proof. As I am in Canada, I am unable to call them.

I have book a train from Jodhpur to jaipur on 20 Feb 2021.money deducted from my account but booking failed.kindly refund my money. transaction details are below:-
INB txn of Rs.708 frm A/c X3002 to IBIBO Web ... Ref#IGAKNZTCV2 on 20Feb21.

On 17/02/2021 I paid Rs. 2199/- on Mcafee India website for renewal of Mcafee anti virus software, through netbanking. The amount debited to my Union Bank of India account under Ref. no[protected].
Upon enquiry with Mcafee they confirmed non receipt of payment. While the bank shows payment to IBIBO WEB Pvt Ltd. It is surprising that there is no direct contact no. or email address of Ibibo Web Pvt Ltd. for redressal of these kinds of Payment failures. Therefor through this forum I am requesting IBIBO WEB P. Ltd to look into the matter and refund the entire amount at the earliest. I am also sorry to see so many complaints against the same IBIBO WEB P Ltd. If there is no response, I will be taking further steps necessary to get my due amount refund.
F.A.Kazi

I booked a flight from Bengaluru to Kolkata on the 5th of February. The airlines cancelled the operation. The flight was booked as a part of a round trip and there was a discount of 1025 rupees from both the flights.
Instead of generating me the refund for the flight value and convenience fee, the entire discount has been subtracted from only one flight fare. They have subtracted the total discount fare from only one single flight. And it has been 21 days since the matter. But they still haven't refunded my money.
Custom harrassment to the core.
Also, they didn't even inform me that my flight got cancelled. It showed that my flight is on time. I didn't even know.
Kindly help resolve this matter.

As my hotel booking id is HTLTE7T5ZJ a
S my money is not refunded by Goibibo from last 20 days there refund is in process aur other problems I have share my account statement and no response from there side as my amount of rs 16073 not initiated creating mental harassment

I had done Booking ID - HTLD2Z5VWX, a hotel(hornbill resort) in Kanha. However the hotel didn't allow us to stay stating that they don't have a tie up with goibibo. The hotel had itself cancelled the booking.

However till date i had not got my refund

I want to delete my account and delete/disable my number from their SMS service/advertisements. I checked the app and web page and couldn't find any option to delete.

All I could find was this : https://support.goibibo.com/support/solutions/articles/[protected]-how-can-i-del...⇄

'Can't delete my account'?? I don't need it and don't want you to keep/sell my data.

There is no option to...

Hello team,

I made a booking via ibibo for goa round trip for arrival 9th september 2020 with pnr - yszdn and departure from goa on 13th september 2020 with pnr - yszfr as lock down got implemented at that time the tickets have been cancelled by air india. Now i want to travel on 29th march till 1st april and i contacted air india, but they refused that my tickets cannot be booked on same fare which have been booked on september 2020, but my cousin request have been accepted for the travel on same fare but mine got rejected. Additionally, i have been told to contact ibibo further on my travel. I request you to please book my tickets for 29th march 2021 and return on 1st april 2021 as i have situation at my home front because my wife is pregnant, and she cannot travel after april 2021 that is why we are planning to travel at the earliest. Its my humble request to you please made the amendments by seeing out situation.

Regards
Ayush chandra
[protected]

Sir,
This is regarding my payment of Property Tax done to PANVEL MUNICIPAL CORPORATION, through a payment link provided by the Corporations website, with details as per received from my bank as under,
Date - 25/01/2021
Payment from - UNION BANK OF INDIA - KARJAT
Amt - 23, 535/-
Beneficiary Nick Name - IBIBO WEB PVT LTD
Ref. ID[protected]
utr no. - [protected]
Transaction Status - SUCCESS

But to my surprise, the transaction didnt clear on the Corporation website, and payment failure showed up. Inspite of multiple verbal & written requests to the Corporation, the payment is still not credited, either back to me, or to the corporation.

Requesting you to clear up with the matter, and issue a refund to the earliest.

Hi,
My bookin ID is TRNAFTKTI43J7I and
I have cancelled my train tickets from varanasi to pune for 22nd Feb and some of the refund amount was expected to come into my bank account and some in my wallet. In my bank account I got the refund instantly but for my wallet I haven't got any refund yet. Please check it ASAP....

I had a train ticket booking through goibibo. booking was failed but amount debited from my bank account. they promised amount will be credited in 5 to 7 days.i made a booking on 14/02/2021.still i cant get my refund amount.they don't have proper customer care service.

Hi Team,

It would be 1 year since the booking of the flight that was done for March 25, 2020. Flight got canceled due to COVID-19 but my money has not been refunded yet.
There is no helpline number of goibibo, just they keep on increasing date of resolution. My money was supposed to get refund on May, 2020 then extended to Aug 2020 then Dec 2020 & now again extended to April 2021. Please, help with these....

GOFLDMTANDEAF3B[protected]_76308481
Money deducted but ticket not booked.
7days pass away.

Hi,

I have made a IRCTC booking of worth Rs.4749 but due to tineout issue my booking has been cancelled.

I got a measage from goIbibo that my payment is safe and booking is cancelled.

But I have only recieved a refund of amount Rs.159 instead of Rs.4749

Here is my booking id: TRNAFVYTTY2XOT

Booking Mob no.[protected]

i request you to please get back to me ASAP.

Thanks
Harshita

Dear team

I have made this booking and it has been cancelled from your side and I make a payment of rs 3808 against which I am getting the refund of rs 143 only ... what is the reason behind that

CANCELLATION IS DONE FROM YOUR SIDE

Message from goibibo

Dear Atul jain,

We regret the failure of your Rail booking id TRNM1L6EYC6N57 after the successful payment of Rs 3808.

The refund has been initiated with following details.

Total Refund : Rs 143

Citibank Card (******8596) : Rs 143

It will take upto 3-4 working days, please check your Card Statement after Wed Feb 17 22:14:14 IST 2021.

Your refund information is available under CANCELLED booking section of MyTrips.

I am a regular user of Goibibo since past many years. I have booked a train ticket on 11.02.2021 vide booking ID-TRNIFVRZ3AYFXW but the booking failed and the amount that got debited to my account was RS.3, 467.00. Subsequently I have initiated a refund but to my utter surprise the amount that got credited back to my account on 16.02.2021 was only RS.137.00.

I would therefore like to request you to kindly refund the remaining amount at the earliest failing which I would be bound to register a compliant with consumer forum.

Hi Team,

With reference to the Booking Id :TRNAFVV5F527GS ; passenger name: Faiza Hassan

My process of booking train ticket failed .however the transaction of the amount of ₹1441 was done.

I recieved message regarding same that the amount of ₹101 will be refunded which is not acceptable.

I need a complete refund .

I am.attaching a screenshot of the same for your reference.

Kindly do the needful ASAP

Regards,
Hena Hassan
Email id: [protected]@gmail.com