Ibibo Group / Goibibo Complaints & Reviews

Hi, I booked air India express flight - IX 013 from coimbatore to Delhi for 15th December, 2020.

Booking ID is GOFLDMTANDED0C[protected]. Amount Charged INR 15584.0.

The flight was cancelled and the airlines informed that the money will be refunded back to the source of payment.

The money was refunded to me in the form of gocash+, which is definitely not the original source of payment.
br...

I have booked the flight ticket for Goair airlines with PNR UE5UGX for 26th March 2020, due to Covid 19, all flights were cancelled and but I didnt got the refund.
Then in December I called Goair airlines for the same. They processed the payment to Goibibo on 16th Dec 2020 but Go-ibibo didn't credited the amount to card through which it was booked though in a sent mail they stated they have credited to account on 22nd Dec 2020 and...

I have booked ticket from Vadodara-Delhi-Gaya, which was cancelled due to Covid Pendamic.
Though after tracking an whole year, no refund has issued.
While calling Airline, they say to contact Goibibo, at Goibibo, no direct mean to communicate is available....

Booked a bus ticket from Dharamsala to Chandigarh. Just after payment was completed it showed booking failed. But money was not refunded....

I had booked 2 return tickets to Hanoi -Vietnam (Vietjet) from go Goibibo but due to ongoing concerns of coronavirus outbreak in that particular region we decided to refrain from travelling and tried contacting Goibibo a multiple times from 22nd February onwards but there was no response from Goibibo team instead without even talking they use to close the query and mark a mail of resolved query, unable to get any contact from Goibibo and...

Tran Id Date Remarks Instrument ID UTR Number Amount (INR) Balance (INR)
S1075224 28/01/2021 ePAY/To:IBIBO WEB PVT LTD/[protected]/flybig flight - 4, 110.00( Dr) 58, 907.15...

Money deducted but hotel not booked
Booing IDBOOKING ID-HTLWEK6QLT
NAME- JITESH JAREDA
HOTEL APPLE IN BHARATPUR...

I have made a payment to Bajajfinserv.in on 16th jan 2021,

they didn't received amount and my account got debited with amount 77331.5 on 16th JAN 2021.

I have made complaint to BAJAJ FIRSERV AND UNION BANK OF INDIA on same day itself,

Till now my amount not refunded to ACCOUNT nor to BAJAJ FINSERV.

But in transaction it is showing IBIBO WEB PVT LTD, i am attaching screenshot below...

Mail from goair to me

Dear Smart Flyer,

This is with regards to your reservation with GoAir of PNR F7G4VM. The applicable refund of INR 25332 has been processed to the same mode of payment as follows:

If paid via net banking / debit card, the same shall reflect in your account within seven days
If paid via credit card, the same shall be credited to your credit card account
If paid...

I booked from goibibo ticket goair flight pnr no. F7g4vm i cant jorney this ticket because that time lockdown i process refund but goibio website show for talk to you direct airlines about refund i talk to airlines they refund it 21 jan 2021 rs 25332 to goibibo same mode but i cant get refund by goibibo already mail goibibo but no response
kindly requesting to you pleasae refund amount process to me

thanking you
ehtesham...

I have booked today an Air Ticket from Mumbai to Chennai for 26th Feb 2021 with 09:25 AM flight(Air India AI671) on the name my Son Saatvik Shukla.

However it is not showing in my trip details, I also could not get the Air Ticket on my provided Email, where Insurance copy and all I got the details in my mailbox form the same flight.

Kindly provide the confirmation of the Ticket or I need to book it again.br...

My health policy with care health insurance bearing policy no 13719150 to be renewed till 7/2/21 by auto debit from my account which was not happened in my case. And after talking to thier customer care while paying the same (rs 11618) via a link i dont know how but my account gets deducted and the result showing successful payment. But after waiting for 2- 3 days i feel the payment made is not successful at the care insurance part. so now...

Yesterday I booked my train ticket the total amount I paid 4352 rupees from goibibo app, but they put my booking at pending and today morning I seen that my booking was failed but there was a shocking after failed booking the amount was 152 rupees refunded. That was the fault of there side not from our side. Please take proper action regarding this issue. The registered mobile number on goibibo is [protected]....

I hade made a hotel booking using the Goibibo mobile app for 15.02.2021-16.02.2021 at Days Hotel by Wyndham, Near Jyoti Chowk, Jalandhar City, Jalandhar for 2 rooms (4 adults + 1 child) on 15.02.2021 and payment was made by me through the UPI transaction for confirming the booking to the Goibibo app and an amount of Rs.4077/- was also deducted from my bank account. I have been trying to reach the customer care to now about the status but...

Train ticket booking failed but the deducted amount not refunded by goibibo.
Booking ID-TRNAFVS5LBTUT8
Non of the customer care number is valid provided by goibibo. Also no customer support team available in goibibo official app for communication. Feeling frustrating...

Flight was booked from Goibibo, due to Covid the flight got cancelled and Indigo has refunded the amount to Goibibo (artifacts attached).
Amount need to refund is 16360 Rs/-, please refund at my account....

I have booked my train ticket in gobibo today for feb 17 10:50 am but it have been cancelled automatically. And they have refunded only 20 rs whereas the total amount is 120 rs....

Hi,
On 10.02.2021 i booked a hotel .
At first i had done it by googlepay but the payment was stuck at that time.
So i had done payment by phonepay app and booked the room.
And roday at 01.14 i got a message saying your transaction of 10feb is successful.
And money is deducted double time.
So i want my refund of double booking.
And i asked goole pay app customer serice about refund so they...

My self pradeepta kishore das mobile no-[protected]
i dinot book any hotal or bus ticket tha inr amount762/- seven hundred sixtytwo ruppes is deducated my axis bank account . if ny defualt i donr that type transition .plz refund the money in axis ank account .
my emai [protected]@gmail.com...

My name is Soumili Chatterjee. I am a customer of Goibibo. I had a flight booking through Goibibo with Air Asia from Kolkata to Kochi on 28 Feb 2021. My booking ID is T2S5XM. The flight was cancelled by Air Asia. I requested for a full refund and they initiated a full refund. I informed Goibibo about it and they confirmed the same from Air Asia. On 31st December 2020 the booking was cancelled and the refund was supposed to be reflected in...