Ibibo Group / Goibibo Complaints & Reviews

Hi,
On 10.02.2021 i booked a hotel .
At first i had done it by googlepay but the payment was stuck at that time.
So i had done payment by phonepay app and booked the room.
And roday at 01.14 i got a message saying your transaction of 10feb is successful.
And money is deducted double time.
So i want my refund of double booking.
And i asked goole pay app customer serice about refund so they told me to contact you for the refund.
So please tell me.as soon as.possible.
What time it would take.
And please do it fast.
As your customer care number is not reachable and i guess its of not that use.
Do it as soon as possible thank you!

My self pradeepta kishore das mobile no-[protected]
i dinot book any hotal or bus ticket tha inr amount762/- seven hundred sixtytwo ruppes is deducated my axis bank account . if ny defualt i donr that type transition .plz refund the money in axis ank account .
my emai [protected]@gmail.com

My name is Soumili Chatterjee. I am a customer of Goibibo. I had a flight booking through Goibibo with Air Asia from Kolkata to Kochi on 28 Feb 2021. My booking ID is T2S5XM. The flight was cancelled by Air Asia. I requested for a full refund and they initiated a full refund. I informed Goibibo about it and they confirmed the same from Air Asia. On 31st December 2020 the booking was cancelled and the refund was supposed to be reflected in my account on 26th January 2021. The money is still not refunded to me. Total refundable money is 7515.

First of all how do I contact goibibo for some payment related issues. Why is there no proper contact number available for the customers. The 24*7 care system is asking for booking id but i dont have one. As I was booking ticket from patna to pune for 24th feb the amount of INR 5331 got debited from my account but there was no ticket generated by the app. It showed transaction failed. Now what do I do next? Please suggest ASAP.
WHY IS THERE NO PROPER CONTACT NUMBER?

My name is Darshan singh. I had confirmed one ticket From Goibibo. My flight name was Air India and my travel date was 25 march 2020 from Istanbul IST to New Delhi. Because of covid 19 MY flight was cancelled. So then Goibibi dont gave me new date . I were tried many times to contact with goibibo staff but nobody reply me. Now the 1 year has passed but Goibibo dont Refund my payment. I mentioned my all flight details please help me to refund my Ticket Amount as soon as possible.
PNR no. Z9TJS
Ticket no.[protected]
Booking id TUANLJQCR

Was booking a flight from patna to pune for 24th feb with goibibo app. The amount is debited from my account but there is no confirmation mail or ticket from app. Please help at the earliest.

I tried booking a train ticket through goibibo, money deducted from my bank account but booking failed.It says refund initiated .while I paid 443 rs it shows that refund initiated only for 27 rs, this is completely fraud
Goibibo booking ID - TRNMFVSV09SFLP

Sir,
I Divya Jain have made a flight booking from trivendrum to jaipur on 10/02/2021 at 22.00.14 with RRN.[protected] via UPI...prateek.[protected]@icici to [protected]@hdfcbank for Rs.14783 but the transaction failed and the amount has been deducted from my bank account.
I tried to contact goibibo but there is no way to contact goibibo customer care executive so i am feeling very helpless.
Please someone help!

Divya jain
[protected]/ [protected]
[protected]@gmail.com

I have cancelled my flight booking with PNR E71P8Z with airlines for full refund as per new policy by GoAir and they have initiated refund to the travel agent Goibibo however there is no response from goibibo. Their online portal doesn't accept request for refund and says airline doesn't allow refund which is incorrect. Their customer support lines do not function I am unable to reach them. Their email id [protected]@goibibo.com says it's a non responsive email address. There is no way to contact them and no update on refund.

Dear sir, yesterday date:[protected] payment made to Bajaj Finserv personal loan closer amount 59974.48 through Bajaj experia app, but payment not credited to Bajaj Finserv but amount hasbeen deducted from my bank account, I payment made through union bank NetBanking transaction ref no:[protected], showing amount debited IBIBO web Pvt Ltd, please solve my query asap, my mail id: [protected]@gmail.com, my mobile number:[protected]

I have initiated my wallet reversal request of 1057 INR on Jan 23 itself. Till today Feb 11 I haven't received the refund and any update regarding it. Please update on my refund status and transfer the amount to the bank account at the earliest .

I have paid School fees to Sri Chaithanya Techno School KR Puram Branch through ezpay netbanking from Union bank of India
1. Ref No[protected] Rs. 27930 on 15.01.2021
2. Ref No[protected] Rs 15010 on 16.01.2021

Payment deducted from my account and its not received by school.

Please arrange for refund of amount and do the needful.

I booked a room at Oyo Townhouse 164 ESI hospital, near sanath Nagar, Hyderabad. Booking reference id :HTL94SF727. I booked the room for 2 people and asked for 2 single beds but I didn't get them and got one double bed instead. Because of winter I asked for an extra blanket as the room had only one blanket and we were two people. The person at the reception named SHIVA simply denied to give me a blanket and said that they do not have an extra blanket at the hotel. Later when I asked him about the manager who is named RAMAKRISHNA. The guy at the reception told that the manager is not available and when I asked for his phone number he denied and didn't give me his phone number saying that the manager wouldn't take any calls at 10 p.m. When I asked him who to speak to this about, he baltently told that if you have booked from GOIBIBO you have to speak to them about this, rather than the hotel staff. I even offered to pay them extra if that is what it took for me to get an extra blanket. They do not have any sense of humility and are very rude. I thought that Oyo Townhouses were supposed the best but this is a very bad experience for me and the worst part about this that they have left the Townhouse to be run by the receptionist and do not have a superior authority on site. This is very bad on Oyo.

Please refund my money. ibibo web pvt ltd debit 105332.59.
referrence id[protected]

Goibibo customer support is being worst now days.
They do not reply back on time nor they pick up the call.

I was able to see my credit shell on the portal earlier and was able to use it now they have removed that particular booking for which credit shell was given from spice jet for which due date is 28th Feb 2021 and they are not even reverting on email.

Detailed complaint is regarding the non refund by the goibibo on the train cancellation of the confirmed ticket by the indian railway refunded the amount by irctc to goibbio still no refund is done by till date which is like a fraud with the customer.

Before also same situation created by the goibibo, when i complaint in compliant registration form they refunded me.

This means if we will not chase for our refund goibibo will not pay and try to make the money

Sir, I had booked air ticket pnr no NSZTFB which later cancelled prior to commencement of journey I.e on 31 dec 2020. Resulting I have cancel my ticket but refund of same not yet received

I have pay bajaj lone payment. but my amount debit from my account. but not credit bajaj site. so please refund my amount. transaction amount 105332.59. to IBIBO WEB PVT LTD. REFERNCE ID[protected].

MOB:[protected]

I made a booking via booking ID HTLF7DC2XU and mobile number [protected]. Money of Rs 6622 got deducted but reservation not confirmed. Website says in-progress. When I approach customer support, it says no reservation available.

I tried booking tickets using goibibo cash and the transaction failed twice and the goibibo cash was reduced but the ticket did not get booked. I wrote a mail and tried calling but nobody answered. Please refund me the amount directly to my account than in gocash

The transaction id for both the transactions are
GOBUSd7de0f3462
GOBUSc9455c6b22

the ticket was booked on 22 jan

Passenger names
Sophia Mary
Ananth Kaniutraja santhana