Ibibo Group / Goibibo Complaints & Reviews

Address: gurgaon

Goibibo customer support is being worst now days.
They do not reply back on time nor they pick up the call.

I was able to see my credit shell on the portal earlier and was able to use it now they have removed that particular booking for which credit shell was given from spice jet for which due date is 28th Feb 2021 and they are not even reverting on email.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Feb 12, 2021

Updated by heena pasricha They are not replying on my email as the credit shell is seen but cancelled trip is not seen as they have removed from backend and so unable to use my credit shell which will expire on 28th Feb, 2021

Pathetic service they have it.

Apr 29, 2021

Updated by heena pasricha When are they going to contact and give my money back.

View replies

H

heena pasricha

from Meerut, Uttar Pradesh

Apr 28, 2021

I have not received my refund from Goibibo even though Spice jet had written to me that they have refunded the full amount from their end .
They are not even replying to my emails. Their service is pathetic. They are money eater.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Kathirvan Nagar, Sarathy Nagar , Valachery. Chennai

Detailed complaint is regarding the non refund by the goibibo on the train cancellation of the confirmed ticket by the indian railway refunded the amount by irctc to goibbio still no refund is done by till date which is like a fraud with the customer.

Before also same situation created by the goibibo, when i complaint in compliant registration form they refunded me.

This means if we will not chase for our refund goibibo will not pay and try to make the money

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir, I had booked air ticket pnr no NSZTFB which later cancelled prior to commencement of journey I.e on 31 dec 2020. Resulting I have cancel my ticket but refund of same not yet received

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: CHENNAI

Website: IBIBO WEB PVT LTD

I have pay bajaj lone payment. but my amount debit from my account. but not credit bajaj site. so please refund my amount. transaction amount 105332.59. to IBIBO WEB PVT LTD. REFERNCE ID[protected].

MOB:[protected]

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

View replies

S

siraj72999

from Saint Thomas Mount, Tamil Nadu

Feb 9, 2021

refund my amount

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I made a booking via booking ID HTLF7DC2XU and mobile number [protected]. Money of Rs 6622 got deducted but reservation not confirmed. Website says in-progress. When I approach customer support, it says no reservation available.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mahaveer Nagar

I tried booking tickets using goibibo cash and the transaction failed twice and the goibibo cash was reduced but the ticket did not get booked. I wrote a mail and tried calling but nobody answered. Please refund me the amount directly to my account than in gocash

The transaction id for both the transactions are
GOBUSd7de0f3462
GOBUSc9455c6b22

the ticket was booked on 22 jan

Passenger names
Sophia Mary
Ananth Kaniutraja santhana

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear Sir / Madam, We have made an Indigo Flight booking using Goibibo website (Booking ID GOFLID362B[protected]) in Nov 2019 to travel from Phuket, Thailand to Mumbai on 18th May 2020 and paid Rs 34696 using my HDFC DEBIT CARD. The flight was cancelled due to corona situation and Indigo has refunded the full amount to Goibibo on 6th Oct 2020. As per Goibibo refund rules, they need to refund the full amount into my orginal payment account (HDFC Debit account). But without consulting me, Goibibo has refunded Rs 32, 149 into GoCash+ wallet (Goibibo's own wallet) and they are forcing me to use this amount only through goibibo website. There is no customer care number to contact them. their customer care emails are bouncing back saying that they are no longer replying from this email. Requesting you to please help me get my refund into my bank account. Best regards Vijay Kumar Sarakamu

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

On 2nd February, 2021, 09:29 PM, I tried to book a ticket of go air. Which was from ccu to blr. I choosed phonepe upi as payment method and I approved the payment of Rs 4240 to [protected]@hdfcbank successfully but in goibibo site it shown that payment failed and didn't got any ticket or refund. Please help me... I want the refund urgently.
Collect ID - HDF4FBDEA72A3A342DDBA4850085EF3B3C9
TRANSACTION ID- T2102022131071933627354

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Goibibo

I have done a booking of flight from Mum to Mauritius in Mar'20. But due to covid it was cancelled. It was confirmed to me on mail by Goibibo that credit voucher will be issued to use for future travelling. Have been following up since 1 year on mail, call centre, social media. But no resolution yet and no EMD received yet. Have spent 87k on the tickets.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: GURGAON

I have made an imps transaction of rs, 6260.00 for my property tax payment on 02.02.2021 from my union bank of india current account no.[protected]. The transaction id is[protected] and transaction reference no. Is[protected]. It is still not credited in corporation of chennai account in spite off transaction was completed successfully. Kindly resolve.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have been following up with GoIbibo since last around 1 year for my refund of 67000 INR of the Air ticket which was scheduled to travel on March'20 and got cancelled due to Covid-19.

Even after Airlines asking for the RRA (refund reference no) from GoIbibo (attaching the evidence from Malaysia Airlines), they are not sharing the same and forcing me to re-schedule my travel. As this is an international travel ticket, so I...

Helpful

Found this helpful?

Write a comment

Hello Sir/Madam,

Please ignore my previous compliant (ID: 2806729). Because I have mentioned wrong date and also I didn't specify the bank name.

We have tried to transfer the money Rs.68600 for our children school fees from union bank of india to school account on 19th Jan 2021.

After the transaction money wasn't credited to the school account. We wondering the money went to this unknown payee IBIBO Web Pvt Ltd.

Still we didn't get our money.

Could you please cross verify and resolve this issue.

We are suffering a lot and we need our money back to pay our children's school fees.

Regards,
Usha S

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Transaction no- S26760815

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Feb 05, 2021

Updated by virajg123 Please refund the amount.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

An amount of Rs.1468 has been charged to my FEDERAL BANK on 21/1/2021. The payment has been made to IBIBO Web Pvt Ltd, . No purchases have been made. This is a fradulent transaction

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello Sir/Madam,

We have tried to transfer the money Rs.68600 to our children school fees to the school account on 9th Jan 2021.

After the transaction money wasn't credited to the school account. We wondering the money went to this unknown payee IBIBO Web Pvt Ltd.

Still we didn't get our money.

Could you please cross verify and resolve this issue.

We are suffering a lot and we need our money back to pay our children's school fees.

Regards,
Usha S

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

They do not call you back on the support ticket we raise

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked a flight ticket for Kolkata to Imphal on 17th March 2021 yesterday i.e on 2nd Feb 2021 at 1:44pm. And the payment of Rs. 3572.00/- was done successfully through net banking with reference no (photo attached). But I haven't get any of the flight details to my mail or through sms.
Kindly look into it and solve the issue as soon as possible.

Details :
Mikhail Puyam
Male
[protected]@gmail.com

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir,
I have booked Air India flight from Trivandrum to Chennai for a travel on 25/4/2020 goibibo booking ID :TUA1F1B8K and return journey on 03/05/2020 same air India flight goibibo booking ID:TUA1F1J08.The both the journeys cancelled by airline due to COVID 19 lockdown. The Goibibo mytrips page showing my ticket cancellation as Covid 19 cancellations working with airlines to get the refund. But Now it is not showing anything. When I checked with manage my booking link it is telling no such booking was done.
In this scenario, I have requested several times goibibo to request refund from airline and credit it my account nothing is happening so for.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

This is in reference to your query regarding the booking confirmation for the booking ID:- GOMUPKGINTAND09a4830 .

We would like to inform you that as per you request we had initiated the full refund for Booking id - SEA[protected], SEA[protected] from our end . So the amount will reflect within 7-14 working days in your same account from which you had done the payment . This mail is send by goibibo team on April 3 2020 but i have still not received any refund as a valued customer you have cheated and done fraud i have send you all flights cancellation certificates which was given by air asia. Also i would like to highlight when i go to the "My Trips" section. they have removed all my bookings from the "My Trips" section. of that particular PNRs.

This is clear cut fraud case. I need my money back otherwise as a social media influencer i will take the next step.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Feb 03, 2021

Updated by ranjan_696 1) Flight PNR : WV526C ( MFM to HKT)
Flight Number : Thai AirAsia FD-625
Flight Date : 20th March 2020

2) Flight PNR : J1G16J ( DMK to MFM)
Flight Number : Thai AirAsia FD-786
Flight Date : 24th March 2020

3) Flight PNR : P9333R ( HKT to DMK)
Flight Number : Thai AirAsia FD-3006
Flight Date : 24th March 2020

This Trip is not showing in my trips section. How your product executive has marked this ticket number 31265511 resolved without providing refund. The product executive was Sukhwinder Singh.

I want my full refund back ASAP.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My local travel agent Cosmo Holidays booked ticket from CCU to SIN on 05.02.2020 and SIN to CCU on 10.02.2020 (Copy Attachedfor Singapore Airlines and due to the pandemic we have cancelled the trip with Cosmo Holidays. That time also we have talked with Singapore Airlines and Cosmo Holidays they have assured us that we will get full refund or we may get time for future travel as it is a pandemic period. But now it is almost 1 year over we hove not received any refund for ticket. Where as in your website you have confirmed about the refund of Air tickets Airlines and date wise (Screenshot attached). I can't understand who is doing the miss communication Cosmo Holidays or Goibibo. Please help us by getting the full refund.

Look forward hearing from you at the earliest.

Thanks & Best Regards
Ankita Sarkar
+91 [protected]/[protected]
Email : [protected]@gmail.com

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Ibibo Group / Goibibo Complaints & Reviews

File a complaint to Ibibo Group / Goibibo

Ibibo Group / Goibibo reviews & complaints page 67

Credit shell removed from backend

Post your Comment

Cancellation of train by Indian Railway

Post your Comment

Reg.refund of cancelled air ticket pnr no.NSZTFB

Post your Comment

Refund my money I want my money

Post your Comment

Hotel Reservation-Money Deducted , Not confirmed

Post your Comment

Regarding refund of failed transaction

Post your Comment

Indigo flight cancelled - refunded 34,696 to Goibibo in Oct '20 - Goibibo not refunding to me

Post your Comment

Money deducted successfully but transaction failed in goibibo

Post your Comment

No EMD issued for my flight for Mumbai to Mauritius since 1 year

Post your Comment

Online transfer made successfully for property tax payment but not credited

Post your Comment

Refund not received from GoIbibo

Netbanking transaction issue

Post your Comment

Vendor have not received Payment yet

Post your Comment

Debit money 1468

Post your Comment

Online netbanking transaction issue

Post your Comment

They do not call you back on the support ticket we raise

Post your Comment

Amount deducted for flight booking but not received the flight details.

Post your Comment

Goibibo not raising refund request to airline

Post your Comment

Refund is still not yet come from March 2020

Post your Comment

No refund received in covid 19 pandemic period ticket of singapore airlines

Post your Comment

Related businesses