Ibibo Group / Goibibo Complaints & Reviews

Dear Sir/Madam,

I, Navin Singh Srivastava, regret to put my complaint on Goibibo for not refunding airline tickets which were booked between 25 march to 24 May 2020 even after repeated government instructions to refund 100% amount against booking.

The following are the details of my flight bookings for which amount is to be refunded.

1. Goibibo booking id - GOFLDAND15B[protected]
a) Reference PNR - CFV4MC dated :6/4/20 and Reference PNR - KJJIRW dated : 12/4/20. Amounting Rs :- 34, 380.00

b) Reference PNR - N8BHSF dated :3/4/20 and Reference PNR - E8R4VC dated : 14/4/20. Amounting Rs :- 12, 839.00

I would request you to kindly arrange to get my refund for my booking amounting of Rs :- 47, 219.00 for which I shall be highly obliged.

With Best Regards,

Navin Singh Srivastava

Email;- [protected]@gmail.com
M- [protected], [protected]

Dear sir /madam
My PNR - SEJW5V
booking Id- GOFLDBFC[protected]
I have waited for too much to refund my amount but still not refunded. Goibibo team said to me your amount is refunded. But I didn't received.
Sir kindly raised 'ARN' number to track transaction details
Please do as soon as possible

This is Saket Anand a user of Goibibo. I booked a GoAir flight from Pune to Delhi to Patna PNR: A3W88F that was scheduled on 18th Dec 2020. Unfortunately I got a message from airline that the flight is cancelled for all passengers. I have initiated for cancellation and amount refund request from Goibibo and also updated to airline for refund. As per confirmation from GoAir airline they have refunded the amount to the agent (Goibibo) on 18th Jan 2021 but amount is not yet credited to my account and also not getting any response from Goibibo. I want my refund as soon as possible.

Hi Gobibo,

i have raise a complaint to your support team, my PNR ""A3ZLSY".
Direct airlines i have cancelled this ticket because it automatically travel completed (Covid time).

flight are cancelled and i got 0ne year validity to travel using those tickets of money.
Airlines provided new rule that we can cancel the tickets, so on 29th i cancelled the ticket.

The refund was invoice i got from GoAir with amount of 4806.00,
but as of your app refund money status processing showing as 665.

Regards,
Neeraja

Hello, this is Soumili Chatterjee a user of Goibibo. I booked a Indigo flight from Kolkata to Kochi PNR: T2S5XM that was scheduled on 28th Feb 2021. Unfortunately I got a message from Air Asia that the flight is cancelled for all passengers. So they have initiated a refund for the same. Then I informed Goibibo, though I don't know why I had to inform them. They should have informed me regarding the cancellation of the flight. Then they checked with Air Asia and charged a service fee ( I don't know why? Because the harrasment was faced by me. I had planned everything. I did not recieve any service from Goibibo, I had to inform them about the cancellation.) Then Goibibo informed me that they have initiated the refund on 26th Jan 2021. It was mentioned that the refund will reflect in my account within 29th January 2021.
Today is 31st January 2021 and still no sign of the refund. The refund has not reflected in my account. Goibibo is showing that the refund has failed due to refund transaction failure. I want my refund as soon as possible.

I have booked round trip tickets through goibibo.com on 08.02.2020 from Hyderabad to Delhi scheduled on 01.04.2020 returned on 13.04.2020 with the booking ID - GOFLD26E6F[protected]. Unfortunately, we could not travel because the concerned flights got cancelled due to Covid-19 epidemic. Concerned airlines had cancelled the tickets, however, goibibo.com isn’t reflecting the full amount in credit shell.

I have been trying since last few months to reach them through the customer care, through the mobile app(got an error) but all in vain.

Thanks, shall be grateful if you could help me to resolve the same as till now goibibo,

with Kind regards.
Srikanth

I tried to book hotel Montana, Lonavala on Jan 24, 2020.

I opted for pay through Google pay.
My money got deducted and payment showed successful from Google pay receipt.

But hotel is not booked and Even I didn't get the money back.

Attaching screenshot.

My booking id with Goibibo is GOFLDAND822E[protected] having PNR OC61WA.

I have canceled my Flight with the Airlines wherein, they have processed a refund of Rs 9650 to my Agency account which is Goibibo but they are delaying my refund for 25-30 working days for no reason.

I have all the emails from my airlines confirming the refund been transferred to Goibibo's Account.

Request you to please help me get the refund as soon as possible.

I have attached the email copy received from the airlines for your reference and kind understanding.

Your kind support in this regard will always be appreciated and cherished for a long.

During Lockdown, My flight & train both has been cancelled & till now I didn't get any Money from goibibo.

I was following up from last 9 month for this money but neither I am getting back Nor they cashback in my ACCOUNT WALLET which make me really depressed.

I belong to the middle-class family & my 20k has been stuck in this agency.

My family forced me to get this money back so I am depressed & feeling to do suicide for this agency.

I have booked ongoing and return tickets from Bangalore to Srinagar scheduled on 31.03.2020. The travel wasn’t possible due to COVID-19 uprising. Concerned airlines had cancelled the tickets, on my request, however, goibibo isn’t reflecting the full amount in credit shell.
I have been trying since last few months to reach them, but all in vain.

Thanks, shall be grateful if you could help me to resolve the same as till now goibibo couldn’t.

Regards
Ramees Mir

Hi,
I have booked 3 tickets from Chennai to Madurai on[protected]. The bus operator cancelled the service as the bus was delay by 4 hrs and I have also raised for refund request. Till date neither I have got refund nor any communication from goibibo. Their chat option doesn't connect to any agent, customer care number of no use.

Bus operator Name: Yogamaya Travels

Mobile Number used for booking: [protected]

Booking Id: GOBUSIOS27EE659F6E

Regards,
Kamaraj

My Flight(Gulf Air) was from Delhi to Manama(BAHRAIN) on 20th march 2020.But flight got cancelled from airline side. I had raised refund for the same which till date not received. Goibibo is simply revising TAT since Sept month onward no response for refund only revising TAT with excuse that pending from airline side. Whereas Gulf air has already refunded back to the customers who has taken ticket directly from them or through Makemytrip or other sources as my other friends also got the refund. GOibibo is simply playing with customers.Its been more than 10months now refund not credited back.Please look into the matter.

My Return flight from Seoul to delhi was cancelled by the airlines because of lockdown in the month of March.Airlines has informed me that they have processed the refund to Goibibo group in June but even after so many emails they are not even responding to emails and calls .
Goibibo Booking ID: AMDM76657
Airlines PNR: M76657

I have booked ticker of Airlines from GOIBIBO in FEB 2020. In March due to COVID lockdown has been imposed in INDIA and there is complete restriction on TRAVEL in INDIA. So I submit a claim of refund of those tickets. Detail of booked tickets is as under:
TICKET NO Booking Date Airlines Purchased From Travel from Travel TO Travel date Amount of Ticket
H92VGR 19/02/2020 AIRASIA GOIBIBO DELHI BAGDORA 01/4/[protected]/-
FCZTTW 19/02/2020 Spice JET GOIBIBO BAGDORA DELHI 06/04/[protected]/-
ZY77SC 22/02/2020 Spice JET GOIBIBO BAGDORA DELHI 06/04/2020 3500/-

I have already submitted by refund request with GOIBIBO. GOIBIBO also insist me to adjust this amount in future travel which I have already denied. COVID and lockdown already hamper the financial situation of everybody badly. At present everybody is trying survive in present condition instead of plan for outing. Being of conversation many times with GOIBIBO, I not get any information for process my refund. So I request you to kindly address my grievance and release my refund amount at earliest.

Respected concerned person,

I did my payments of Rs. 12171 on Bajaj Finance application login through my mobile number [protected] with Bajaj Finance OTP through my union bank internet banking. So how is it possible for my payment went to IBIBO pvt ltd. What's the problem during this transaction? It is a server problem or application problem, Please help me to resolve this issue for my payment refund.
with regards
kamal kishor
[protected]@gmail.com

I got my flight refund of rupees 4499 on 4th Jan'2021.But on 17th Jan'2021, when I was trying to book my flight through my GoCash amount, it was showing 0 balance. However, my GoCash wallet is still showing 4499 of balance. I don't know why my GoCash balance is fluctuating. Moreover their is no customer care facility available for customers.

Sophia Parveen
[protected]
[protected]

Booking ID GOFLDAND1A[protected]

Total Refund provided for Cancellation of ticket to Goibibo wallet is Rs.7849/-

I have received only a partial amount of refund, i.e: Rs.6202/- in my Bank account .

I appreciate this action [Reference No.[protected]].

Also, I request further step to reverse my existing withdrawable balance of Rs.1057/- from my wallet to my provided Axis Bank account at the earliest.

I have done a hotel booking with Booking ID HTLRHB89WS on 3rd January 2021. The total amount for this booking was Rs.10921.76

As per your policy Rs.1/- was debited to my HDFC card immediately and balance was suppose to be debited on 6th Jan. On 6th Jan I have received a mail from your end that your credit card auto debit instruction is failed and to keep the booking continue please pay the balance amount Rs.10920.76 from any...

I had got a refund from my Airline on 3rd November'20 and till now I have been given multiple confirmations by different people at GoIbibo that it has been transferred to my bank account.

Finally got a UTR number 10 days back but obviously that too looks fake now as I haven't received any funds as of yet.

Booking id: GOFLIC8BDF[protected]

An amount of 1468/- debit from my federal account. on 21/01/21 . I was going to payment my emi for lone . just press submit then show me payment success full to IBIBO wdb pvt ltd . plz refunt my money. 2351283 id no .