Ibibo Group / Goibibo Complaints & Reviews

I booked a room at Oyo Townhouse 164 ESI hospital, near sanath Nagar, Hyderabad. Booking reference id :HTL94SF727. I booked the room for 2 people and asked for 2 single beds but I didn't get them and got one double bed instead. Because of winter I asked for an extra blanket as the room had only one blanket and we were two people. The person at the reception named SHIVA simply denied to give me a blanket and said that they do not have an extra blanket at the hotel. Later when I asked him about the manager who is named RAMAKRISHNA. The guy at the reception told that the manager is not available and when I asked for his phone number he denied and didn't give me his phone number saying that the manager wouldn't take any calls at 10 p.m. When I asked him who to speak to this about, he baltently told that if you have booked from GOIBIBO you have to speak to them about this, rather than the hotel staff. I even offered to pay them extra if that is what it took for me to get an extra blanket. They do not have any sense of humility and are very rude. I thought that Oyo Townhouses were supposed the best but this is a very bad experience for me and the worst part about this that they have left the Townhouse to be run by the receptionist and do not have a superior authority on site. This is very bad on Oyo.

Please refund my money. ibibo web pvt ltd debit 105332.59.
referrence id[protected]

Goibibo customer support is being worst now days.
They do not reply back on time nor they pick up the call.

I was able to see my credit shell on the portal earlier and was able to use it now they have removed that particular booking for which credit shell was given from spice jet for which due date is 28th Feb 2021 and they are not even reverting on email.

Detailed complaint is regarding the non refund by the goibibo on the train cancellation of the confirmed ticket by the indian railway refunded the amount by irctc to goibbio still no refund is done by till date which is like a fraud with the customer.

Before also same situation created by the goibibo, when i complaint in compliant registration form they refunded me.

This means if we will not chase for our refund goibibo will not pay and try to make the money

Sir, I had booked air ticket pnr no NSZTFB which later cancelled prior to commencement of journey I.e on 31 dec 2020. Resulting I have cancel my ticket but refund of same not yet received

I have pay bajaj lone payment. but my amount debit from my account. but not credit bajaj site. so please refund my amount. transaction amount 105332.59. to IBIBO WEB PVT LTD. REFERNCE ID[protected].

MOB:[protected]

I made a booking via booking ID HTLF7DC2XU and mobile number [protected]. Money of Rs 6622 got deducted but reservation not confirmed. Website says in-progress. When I approach customer support, it says no reservation available.

I tried booking tickets using goibibo cash and the transaction failed twice and the goibibo cash was reduced but the ticket did not get booked. I wrote a mail and tried calling but nobody answered. Please refund me the amount directly to my account than in gocash

The transaction id for both the transactions are
GOBUSd7de0f3462
GOBUSc9455c6b22

the ticket was booked on 22 jan

Passenger names
Sophia Mary
Ananth Kaniutraja santhana

Dear Sir / Madam, We have made an Indigo Flight booking using Goibibo website (Booking ID GOFLID362B[protected]) in Nov 2019 to travel from Phuket, Thailand to Mumbai on 18th May 2020 and paid Rs 34696 using my HDFC DEBIT CARD. The flight was cancelled due to corona situation and Indigo has refunded the full amount to Goibibo on 6th Oct 2020. As per Goibibo refund rules, they need to refund the full amount into my orginal payment account (HDFC Debit account). But without consulting me, Goibibo has refunded Rs 32, 149 into GoCash+ wallet (Goibibo's own wallet) and they are forcing me to use this amount only through goibibo website. There is no customer care number to contact them. their customer care emails are bouncing back saying that they are no longer replying from this email. Requesting you to please help me get my refund into my bank account. Best regards Vijay Kumar Sarakamu

On 2nd February, 2021, 09:29 PM, I tried to book a ticket of go air. Which was from ccu to blr. I choosed phonepe upi as payment method and I approved the payment of Rs 4240 to [protected]@hdfcbank successfully but in goibibo site it shown that payment failed and didn't got any ticket or refund. Please help me... I want the refund urgently.
Collect ID - HDF4FBDEA72A3A342DDBA4850085EF3B3C9
TRANSACTION ID- T2102022131071933627354

I have done a booking of flight from Mum to Mauritius in Mar'20. But due to covid it was cancelled. It was confirmed to me on mail by Goibibo that credit voucher will be issued to use for future travelling. Have been following up since 1 year on mail, call centre, social media. But no resolution yet and no EMD received yet. Have spent 87k on the tickets.

I have made an imps transaction of rs, 6260.00 for my property tax payment on 02.02.2021 from my union bank of india current account no.[protected]. The transaction id is[protected] and transaction reference no. Is[protected]. It is still not credited in corporation of chennai account in spite off transaction was completed successfully. Kindly resolve.

I have been following up with GoIbibo since last around 1 year for my refund of 67000 INR of the Air ticket which was scheduled to travel on March'20 and got cancelled due to Covid-19.

Even after Airlines asking for the RRA (refund reference no) from GoIbibo (attaching the evidence from Malaysia Airlines), they are not sharing the same and forcing me to re-schedule my travel. As this is an international travel ticket, so I...

Hello Sir/Madam,

Please ignore my previous compliant (ID: 2806729). Because I have mentioned wrong date and also I didn't specify the bank name.

We have tried to transfer the money Rs.68600 for our children school fees from union bank of india to school account on 19th Jan 2021.

After the transaction money wasn't credited to the school account. We wondering the money went to this unknown payee IBIBO Web Pvt Ltd.

Still we didn't get our money.

Could you please cross verify and resolve this issue.

We are suffering a lot and we need our money back to pay our children's school fees.

Regards,
Usha S

Transaction no- S26760815

An amount of Rs.1468 has been charged to my FEDERAL BANK on 21/1/2021. The payment has been made to IBIBO Web Pvt Ltd, . No purchases have been made. This is a fradulent transaction

Hello Sir/Madam,

We have tried to transfer the money Rs.68600 to our children school fees to the school account on 9th Jan 2021.

After the transaction money wasn't credited to the school account. We wondering the money went to this unknown payee IBIBO Web Pvt Ltd.

Still we didn't get our money.

Could you please cross verify and resolve this issue.

We are suffering a lot and we need our money back to pay our children's school fees.

Regards,
Usha S

They do not call you back on the support ticket we raise

I booked a flight ticket for Kolkata to Imphal on 17th March 2021 yesterday i.e on 2nd Feb 2021 at 1:44pm. And the payment of Rs. 3572.00/- was done successfully through net banking with reference no (photo attached). But I haven't get any of the flight details to my mail or through sms.
Kindly look into it and solve the issue as soon as possible.

Details :
Mikhail Puyam
Male
[protected]@gmail.com

Sir,
I have booked Air India flight from Trivandrum to Chennai for a travel on 25/4/2020 goibibo booking ID :TUA1F1B8K and return journey on 03/05/2020 same air India flight goibibo booking ID:TUA1F1J08.The both the journeys cancelled by airline due to COVID 19 lockdown. The Goibibo mytrips page showing my ticket cancellation as Covid 19 cancellations working with airlines to get the refund. But Now it is not showing anything. When I checked with manage my booking link it is telling no such booking was done.
In this scenario, I have requested several times goibibo to request refund from airline and credit it my account nothing is happening so for.