Ibibo Group / Goibibo Complaints & Reviews

I have tried to contact for 4-5 times to the Goibibo and have not received any call by any customer service. My GoAir flight was cancelled to which I had to receive the refund around 26th December, 2020, since then I have been getting delayed every time they ask me to wait one more week. I want the refund to be initiated as soon as possible.
I have also given all the bank details as requested by the customer agent. The details of the...

1) Due to Covid my flight has been cancelled on April 2020. i have postponed and paid another 10K for the next available flight even that is cancelled. till then i am trying to reach to the customer care and trying to drop an email ..no response ( i am in abroad now so could able to reach them)

2) i have booked one more ticket from Hyd to Del and it got cancelled by the airlines at the last minute.for the same filght my company...

We have done the hotel Apartment booking on Online Portal Goibibo on 16 Jan for Dubai hotel apartment. But when the Guest arrived at the hotel, he was not given the accomodation and they denied the booking after giving the full payment The contact numbers given on their portal are Fake and wrong numbers. No 1 is answering the call...

I booked A Hotel named KPP PALACE Goibibo ID : HTL958A9UX
PNR : [protected]
and cancelled on 10/01/2021 approvel code A[protected]
but the amount Rs=9505 is not credited at my ACCOUNT. Please do the needful ....

I had bookings from Gwalior to Jammu during May 2020, which were cancelled due to COVID, goibibo had turned them into credit shells. Now, to use the credit shells, we have to visit their site and go to the "My Trips" section. But, they have removed all my bookings from the "My Trips" section.
They don't have any customer service. My ₹24000 are stuck with them.

Booking IDs -

NSGV7CW9V
NSGKC2G4Tbr...

I booked a ticket from Sharjah to Varanasi for[protected] through your website. but due to COVID-19 the ticket was cancelled at[protected] but money did not still refunded. The detail are following

PNR- QWYJFO
AIRINDIAEXPRESS
SHARJAH TO VARANASI
TRAVEL DATE[protected]
BOOKING DATE[protected]
TRAVELLER NAME- SHALINI MISHRA
CANCELLATION DATE[protected]
mail id - [protected]@gmail.com...

Dear sir/madam,

I am a 61 year old senior citizen, I booked a flight to visit my son last year through Goibibo www.goibibo.com/.
My flight was supposed to take off from MAA-FRA (Chennai-Frankfurt), FRA-MUC (Frankfurt-Munich) on 5th of May 2020 and the return was planned on 5th of June 2020 from MUC-FRA (Munich-Frankfurt), FRA-MAA (Frankfurt-Chennai).

Unfortunately due to COVID 19 pandemic, the flight...

Due to COVID-19 pandemic I have cancelled my Flight journey dt. 07.06.2020 .After cancellation airline AIR ASIA have refunded my booking amount to my traveler agent GOIBIBO.

From GOIBIBO, 11th Sep 2020 I received message that my refund amount Rs.11131/- is in process. On 17th Sep 2020 my GOIBIBO portal shown that amount refunded.
Since I not received the refund so I contact to GOIBIBO helpdesk, they taken my account...

Hi Goibibo,

PNR no- GDUEQH

Kindly check my refund. How you calculated, My refund wrongly processed. I paid from my card INR 14642. Due to COVID pandemic, MY flight was cancelled by Go airlines and they refund my full amount. No cancelation charges has been deducted. I confirmed from airlines two three time. Now i checked in your application. My amount showing INR 13763. How the amount was calculated. Kindly...

My refund of Rs. 42179 was credited by air asia to goibibo but goibibo refunded my baggage allowance only. my ticket refund of Rs. 35856 is still pending. every time they said it was under processed from 19th july, 2020 but they didn't check their statement or contact with their refund team....

Dear Team,
I would like to informed you that Payment done but booking not done.I have already many time call your customer service desk but they are not respond me.
I have also mail already done but no respons.
So I requesting you kindly solve this problem asap & refund my full amount.
Payment Reference no-GOBUSAND8e2872b7c2

Regards.
Prakash Garain.
[protected] / [protected]...

Coronavirus time I have booked flight ticket flight cancelled refund amount not credited my account I have contact goibibo but not response so please help...

Booking I’d with goibibo : gofld69c[protected]. I have a valid credit shell and I am unable to book the flight via same. It says invalid shell when it’s still valid.

You are also not allowing to change customer list which is legally allowed. This is so frustrating.

Please allow me to use my hard earned money to book my flight....

Booking# was cancelled via Goibibo app well before the travel date ans the same is not refunded even after 7 months. I enquired by Indigo and they confirmed that the cancellation was not intended by Goibibo. Attached both the evidences and need help is some one can explain that why I can't get my refund....

I have booked my flight and airlines has refunded my credit to goibibo but goibibo didnt credit it to me only baggage allowance was receved by me and remaining amount is still due.
My pnr TUI5FS...

I had booked flight tickets on 14th Feb 2020 and cancelled the tickets on 20th March 2020 but till date not received the credit of the same.
Booking PNR : MFZ8HI
Flight : Indigo
Cancellation Date :[protected]
Refund Amount : 23120/-
Payment Done by : Credit Card.
Booking Date :[protected]
Flight Number : 6E596/6E227...

I have done booking for Renaissance Hotel powai, with booking id HTLUMLY43R.
I have done payment of Rs. 12000/- with transaction id: IGAKD00NW1
I have got email that:" We are holding the booking for you - HTLUMLY43R".
Even the booking is not showing in : "My Trip" menu in App.
I have attached screenshot of the payment deducted.
Please solve this issue as soon as possible and refund the amount....

GST has been charged by GoIbibo while booking and even I have mentioned GST number while doing booking through GoIbibo however Hotel Manager firstly denied to provide any GST invoice and later has committed to provide Invoice on lower value while check out however still has not provided any GST invoice even after complaining to GoIbibo while I was checking out from Hotel. This is real negligence of GST Invoice by both Hotel & GoIbibo while...

I cancelled my train booking through your app as it is cancelled by IRCTC showing to collect the 3880 from your booking agent but you didnt cancelled the ticket as shoeing to cancell with deduction of 2000 rupees. How can this be possible?
This means you are making the money from customer from cancellation charges which is very high.
Iam using your service from last five years.
If this type of service is their i have...

I made a transaction in goibibo app.

(GOFLDMTAND01AE[protected])

Amount during transaction is different and amount charged is different. My coupon GOHDFC is not applied even after I saw an discount of 604 applied.but it's didn't appear in the invoice and I was charged 5300 instead of 4747.

This is clearly fraud activity....